Rose Radiology is now part of Akumin. As one of the leading providers of outpatient imaging services in Central Florida, our focus has always … See more
(Translated by Google) Patient care is completely incompetent… I don’t know why if they don’t like their job they stay at it… it’s difficult to do customer service, you have to be patient with older people… and they lack it… knowing …
(Translated by Google) At first I did not have good service
I had been calling for an appointment for more than 3 weeks and there was always a problem that they did not receive my prescription by email or fax. The girl …
(Translated by Google) Dear Barbara, excellent professional. Many thanks for your support and care. May you continue with this dedication and affection towards your patients. Many blessings …
Besides being kept waiting for over an hour for my scheduled appointment due to the technician arriving late, I was met with a surly and condescending attitude when I tried to sort out a problem with my blood test. Instead of someone …
they claimed to accept my insurance, had to cash pay, but they refused to submit claim to insurance company. do not believe what they say they will do.
Do yourself a favor and go to another location
During covid we called ahead of time to check protocol for a mommo they said it will be fast and you have to wait outside (which is the normal now )my mother is …
After waiting for over 2 hrs to be seen for my appt. If that wasn’t bad enough they totally ignored my doctor’s script of a diagnostic mammogram and did a screening mammogram instead after my doctor refused that report and insisted that …
The pictures I posted our of the Interior waiting room, once you’ve gone through triage. It was very comfortable, and they had water tea and coffee available for you as you wait. There is also a Wi-Fi hotspot there, and many people we’re on …
This is for the cooper city pom office, Bianca. office manager, helped me most effectively, was delightful, and exhibited incredible integrity and solved a billing issue for me, bravo to whomever hired her.
My experience at POM MRI today on Sunrise blvd was terrible. The place smelled horrible smh! The staff were nice, especially the MRI tech who sent me to another location because she was not able to get any good images, which was not her …
Made an 8a appt, confirmed my MD faxed my script over. Appt delayed because the MD office didn’t write the script correctly per the staff at the reception desk. So I couldn’t be seen until the correct script is recieved. I have an issue …
My appointment for a MRI was scheduled for 11:00 am it’s 11:40 and there is one person in the MRI. And someone still waiting to go before me. Totally unprofessional not to call me and tell they are probably 2 hours behind.
I got fast service. I was charged $300 for a MRI (with insurance) However when I got my EOB I found out that I was over charged and that they had to refund me $276.00. I spoke to POM and was told that it would take 4-6 weeks to get my money …
My daughter had an appointment today at 11:30am, she signed in and sat down. After an hour passed she went up to find out why they had not called her. The girl was rude and said “you have been waiting for an hour and you just now asking?” …
I had a great scheduling experience. Ashley was very thorough with checking my benefits and I was able to schedule my appointment for the following working day. The radiologist also was great. She did several takes of the x-rays when she …
I went there to get an MRI for a possible rupture of an implant. First of all, the place was kind of dirty and the equipment old. Second of all, they took 10 days to send the results to my doctor. Third and most important, the results were …
I made an appointment for a CT with the Plantation location. for a Friday. Arrived- and sat for 40 minutes which approx. 5 women stood around giggling. At the 40 minute Mark and after they had collected my co=pay, I heard some say the CT …
Today’s date is 3-14-18 and my doctor’s office has not received my x-ray results that were done on 3-5-18, they have reached out to POM and they were told the radiologist has not reviewed the x-ray as yet. Very poor service delivery.
Went on Friday 14 feb… appointment was 10 am…I had a xray and an MRI I was seated for 1 hour before they called me…when they finally did the MRI technician was attending to about 3 people all at once…after the MRI she told me I have …
HORRIBLE!!! All the bads reviews for POM Plantation are true. Do yourself a favor and find a professional place to get your test. They made me an appt at 9am by 10:15 am they told me they don’t have the doctors order, but wait a second, how …
Quick and professional….and yet (despite?? lol) these traits, treated me with the kind patience that a nervous client like I really needed. Thank You, POM. Lots of patient referrals coming your way!
I had a great experience at POM. Thank you all for being patient and understanding with me. I was very nervous and you all made me feel welcome and comfortable. …
went in had an appt, only to find out that the person who took all my info, messed everything up (I’ll keep their name out) scheduled me in another location and I had a lot of scans to be done ,Joann at the front desk,(Plantation) she …
my wife carmen campbell had an appointment there today the manager there was very kind and courteous very efficient, she take care of my wife very timely even call her doctor for her the experience was rewarding mrs Lydia Gooden and …
I am a physician who refers patients to this center often. POM MRI is amazing. They take excellent care of my patients, the readings of images are very good and fast. Results are usually back quickly within 48-72 hours. The patients are …
Ok this was my 2nd visit couple days apart my 1st experience was awful with the intake Rep. This time there was a pleasant young lady at the intake didn’t get her name, and the turn around time was great but most of all I must say RICK and …
I have been working with POM MRI for years. In particular, I really respect their person that works with me as an attorney, Patty. She is always reaching out to me to see what she can do to help with my clients and to make sure that we …
Rick did an amazing job walking me thru my MRI. I was very claustrophobic and with his help I was able to complete my MRI with a clear head. Thank you for your assistance and patience with me!
First I must express my up most thankfulness to the office manager Ms. Rose, the MRI technician Mr. Rick for turning a possible horrible situation into a most pleasant experience during my visit 9.09.2020 at the location in plantation. …
They were very accommodating of me with my LO. And attended to me in a timely manner. Thumbs up to Sophia(Front Office attendant) and Alexander (I.Tech)
Self paid and the MRI was completely blurry and unrecognizable to see any images on it. I needed the images to send off to Europe to a doctor to look at it a complete waste of money and my time!!!!! Unfortunately I got both lumber and thoracic MRIs done to waste my money on.
Russell was amazing ! He was very tentative and quick. He helped me walk to the room , since I have difficulties walking, and made me feel comfortable with the whole process.
AMAZING PLACE, FABULOUS,FANTASTIC AND THOSE EMPLOYEES NAELIE AND EBONY AND CURTISHIAON
AMAZING QUICK AND FABULOUS BRING YOUR LOVED ONES HERE THEY WILL BE IN GOOD HANDS IN JESUS NAME
I showed up at 1:30 for a 1:45 appointment and was seen within 10 minutes of arrival. The staff was kind and courteous and the ultrasound was quick and professional.
Service is terrible. Appointments don’t exsist here meaning if you do have an appointment you’ll be waiting a while. Waited over an hour to get called and when I did get called the lady had me fill out paper work, even though I asked her …
Pom Mri is the best. I’ve had several procedures with them and I can’t say enough good things about POM. The front desk is considerate of my time, the techs make sure I’m comfortable and are very knowledgeable in answering my questions. I wouldn’t go anywhere else!!
Terrible customer service, they never answer the calls, they never return it, no human , anywhere if the professionalism is the same in the exam!!….omg ! protect us!
POM MRI of Plantation is simply terrific! Big shout-out to Rick Iglesias, whose amazing bedside manner, wonderful sense of humor, and sincere empathy completely takes the edge off of what may otherwise be a stressful situation. Thank you, Rick! Keep up the good work! Sincerely, Perry Perez
Appointment was at 10:15, I arrived at 10:02 and waited exactly ONE HOUR before I was called in for my x-ray.. other than the ridiculous wait time, the place was clean and staff were friendly, helpful and professional.
Good luck trying to make an appointment with these people. You’ll wait on hold, people are unprofessional and their website let’s you schedule an appointment but you’ll get a text asking you to call instead. You won’t get a call back even after THEY tell you they will. A complete customer service nightmare!
Wonderful place. Hard to get to because there is a big tree in front of their sign that GPS does not account for but one you find it, you are in good hands. The front desk person (I neglected to get her name) this morning (5/17) was so …
I signed in and sat down. After 25 minutes I went to ask why I was not called to at least fill the paperwork out. No answer. I was just given the paper work to fill out. After an hour from my arrival time I was not seen. I went to ask why …
Went there for an MRI last December and was treated very well. The wait time was about 15 minutes, which is pretty fantastic. Very clean, professional and trouble-free. Definitely would use them in the future if needed.
Despite my scheduling experience , my experience at the office was great. The office was clean, they had coffee available from a Kureig with different flavored teas and coffees. They front desk staff kept me updated on the wait time. I would recommend this diagnostic center to any of my friends.
After confirming apointment a week before for a Ultrasound , when i arrived at 6.45am
( woke at 5am for the prep) Made me pay upfront 160$ , they tell me that the …
I visited the Fort Laudedale office for a MRI. I loved my visit at this office. Robert is Awesome! I did not have to wait at all and it was fast. Clean office and was a great location.
Place is clean and staff is friendly! The technologist who did my MRI was very informative and comforting about the process. I was also in and out within an hour and a half. Definitely recommend!
This was my first Mammogram and I was extremely nervous. I wasn’t sure what to expect and all the horror stories out there didn’t help. I was actually very surprised. Lydia was amazing and took the time to explain the process and took her …
In general the Radiology and ultrasound technicians are good, but the Center lacks in many other ways. My recent visit was for breast ultrasound, the tech was new and didn’t know what she was doing (thank goodness there was another tech in …
Rick was great! Very nice and happy guy. He made my experience less overwhelming and comfortable. He let me even select my favorite artist to play during my MRI. Definitely recommend!
Horrible service.. They over book appointments and the wait time is unacceptable for a medical establishment…because it’s in an URBAN area they feel that they can pack people in like sardines with old dirty furniture… I guess there’s a reason for only 3 stars… POM should be ashamed of its service but I’m sure they don’t care…
They were really friendly and it’s a really great and friendly environment to be around, they try to make you comfortable and cater to you in order to achieve your comfort, really great people would definitely come back!
I do not recommend this place to anyone, especially if you have to cover cost yourself. Thankfully, I do not. I arrived 15 mins early as requested and was misgendered and had to wait 30 mins past my appointment time. …
I’ve had a few MRIs and CT Scans done in the past few months. Everyone in the office is great, but I especially look forward to seeing Rick the technician when I get there. He’s a great guy, explains everything, makes me feel comfortable …
Arrived at 9:25 for 9:30 appointment. 1hr and 20 minutes later my wife has finally gone in the get her mammogram. 1 hr and 40 minutes later she is done. No explanation given for being so late.
Of all the imaging places I’ve visited in Sunrise & Plantation, POM MRI is by far the best! Super clean and organized facilities, very short wait time, knowledgeable technicians and most importantly, excellent and friendly personnel that makes you feel appreciated as a customer!!! Totally recommend it!
After just leaving the plantation location I did have to wait a full hour for just my MRI disk as well as my written report and before that was struggling for the last two weeks to even get in contact with the state Route seven location …
The staff was nice but the wait was longer than I expected. And I am still waiting on my results from a mammogram and ultrasound since January 5th! Will never go back there again! Never have experienced this long of a wait for results in my life! Shame shame
I had an MRI at the Plantation office today and although there was a longer wait than I anticipated with my scheduled appointment, once inside the room for the MRI, the technician (Ricky) possessed a very uplifting and positive attitude/disposition, which I found to be a very valuable and pleasant asset at this location.
I had an appointment for 7 AM, at 7:40 I literally had to ask what was the delay, and theytold me that the Tech was running late 40 min, so I had to go and reschedule, came back 2 days later and this time my appointment was at 7:30 AM and …
Girls on front desk were nice and also the technician. They really need to work on getting new furniture. Very outdated and worn out. The appearance was awful. The technician equipment also very outdated. The whole area looked old and dirty. Service decent amount of waiting time.
Went in this morning for MRI and Rick was amazing from start to finish.God bless you Rick keep up the good 👍 work we need people like you around thank you. …
I am so thankful and appreciative of my technician Lydia. I went in for my first mammogram, a little anxious not knowing what to expect. She was very knowledgeable and took the time to walk me through the process and steps easing my concerns. I will definitely be using POM again.
The only person that made a difference during this visit was Russell the tech. From the moment we walked in, they said we didn’t have an appt I had to show them that we did, they didn’t have the information for the authorization, I provided …
I am very shocked to see so many bad reviews. I went in for my MRI today and hardly had to wait any time. I forgot the technician’s name but she was such a sweetheart and she explained everything to me. When I got the injection for the MRI, …
Absolutely unorganized and clueless. Waited 3.5 hrs. And had to leave because unfortunately I didn’t have an entire day to sit and wait.
Also they don’t tell you to bring cash, because they charge you extra to use a debit card. Would not recommend
The I in MRI, in this case, must stand for Incompetent. I got a referral from my doctor for an ultrasound of my elbow. The next day, POM MRI called me and asked when I wanted to come in. I told them they are too far away for me, and I …
I mean for this review to serve only as a warning to help others.
It was a very bad experience with this office.
When scheduling I told them what time I needed to leave and said I would come in …
Horrible experience. Not even sure why I came here. I had a 12 pm appointment and left 3 hours later. I was charged a deductible of over $ 297 three months ago and now charged $356. After calling my insurance company found out I was not …
The staff here is great. Rick does an incredible job of making the patient comfortable and provides great music and has a great sense of humor, all lending to an excellent experience.
Poor costumer’s services. High difficulty to make an appointment. You can call several times no body get the phone. You go to website and no able to eschedule an appointment, you have to wait until end of the day to see if someone call you back. Very desapointed. I think they have get improve costumer services.
It went quick…nice and clean office with friendly staff but they almost seemed like they didnt have a clue what i was there for cause my doctor gave them my wrong info but i got my scan and was seen earlier than my alloted time..but i was well cared for….it was over real quick and im glad its done waiting on results now. Thanks POM.
I was apprehensive about doing my first MRI. Setting up the appointment was hassle free. When I got there the staff was friendly, which helped me to relax. The icing on the cake was Rick. His upbeat attitude (and his selection of music) made the entire experience great, even the (ugh) administration of the contrast.
Top notch radiology center! Awesome customer service, excellent service. From the beginning to the end, everything exceeded my expectation. Thank you!!
Staff was very nice and friendly. Got in out fast. The person that did my exam was amazing. Shout out to Angel. A really nice girl. Made sure I was well taken care of and answered any questions I had
Horrible customer service. The front office staff and those in scheduling needs proper training. I will no longer do anymore testing with this company. …
There’s not much I can say about Pom MRI except they’re very thorough. Whoever that girl Ebony is SHES AMAZING. She answered every question I had and helped me with filling out the papers. Her patience really stood out to me and if they …
This was an amazing place to come too. A man named Rick helped me out a lot and walked me through the process of everything. He makes you feel comfortable and make sure there’s no added stress during the process. I would definitely come back here again !!
Bad experience from the start. My doctor’s office sent a request to POM MRI & Radiology Center of Plantation to contact me to schedule a mammogram and I did not hear from them for over two weeks. When I called to make an appointment, I was …
I waited for 1 &1/2 hours and then the machine broke up with an other patient, also since I arrived the doctor was having arguments with all the staff very loud and then when it was my turn he was arguing with me making nonsense, aggressive …
I am a very Satisfied customer
from the front desk, to Ms Lydia and Ms Tivana
Makes the experience very pleasant and comfortable .
Great experience keep up the fabulous work you all are doing !
Went in for my first MRI with Dr.Rick and it went a lot smoother then expected ! Was very scared when I first got there but he definitely helped & walked me through everything & calmed me down. Great place!!!
Lydia was wonderful. Very attentive and professional as was the entire staff. I was very impressed with her standard of care and would highly recommend this location for anyone who requires imaging services.
Very nice staff, very clean but making me come to your ofc and telling me I need to pay $250 when you could’ve notified me after you ran my insurance over the phone really messed up my day!!!!- oh & there’s an additional 2.9% if you use …
I give POM a FIVE STAR review because of Ricky. He is truly a gem. He was a blessing to me get my MRI done. He talked me through the whole process. I am usually ok with getting MRIs done, but this last time was just rough. He encouraged me …
Excellent experience, all staff was courteous and professional always with a big smile. I was in and out just 20 minutes after my scheduled appointment without any delays which is pleasantly suprising for Florida. Highly recommend this location!
Their MRI Image quality is very poor. Recently I did a MRI and it was not that much clear, resolutions are very poor, very old machine. So the Doctor redo IT with another MRI center. which cost me double money!
All of the staff members were extremely helpful, friendly and knowledgeable. The front desk greeted me upon arrival with such warm and welcoming energy that definitely helped soothe the nerves that I had coming for my first mammogram. The …
Had a great experience at POM MRI today. The tech Rick was very friendly and professional and everyone there went the distance to make sure I was comfortable. Highly recommend the Sunrise location!
Front desk staff member, Lyric (originally told me her name was Samantha) was very rude with me for no reason and then stated she did not walk me to the dressing room because I had an attitude. The only interaction I had with her was when I …
I don’t have a good experience, I was waiting for 10 days to do an MRI, after I filled all the papers and payed the attendance told me is not possible to do for a machine issue. Totally unacceptable
I HAD AN AMAZING EXPERIENCE HERE! Everyone there was just excellent. I was provided fast and efficient service. Nana and Neph at the front desk were so kind and friendly. I will most definitely recommend POM to all my friends and family. Thank you guys so much.
Absolutely ridiculous!!! did my mammogram 1 month ago and my doctor hasn’t received the results, two weeks in a row trying to call and nobody answer the phone!!! several times after waiting for over 30 minutes I got voicemail machine!!! the service of return phone number is not working!!!! very disappointed!!!!
Been here for myself in the past. Always a good experience so I brought my mother for a couple of exams today. Didn’t think they would remain open because of the storm but thank God they did. Bit of a wait, but that’s expected at medical …
Great services from front office and radiologist. Kind and polite customer service. Would definitely recommend.Music selection was a plus, and tech energy was a must. Excellent service. Thank you
The location is in a quiet, unassuming plaza, off of Sunrise Blvd. The office is clean, and quiet. The staff is pleasant, welcoming and friendly. I was in and out for my diagnostic testing in less than an hour- though it felt more like …
Lack of communication. Excessive time waiting. Bad customer Service. Unprofessional staff. They don’t know what they are doing. So bad service. Disappointed. They have no clue what are they doing.
Shout out to Rey and his team! The compassion and help they gave to me and my son was so appreciated. They went above and beyond to get us scheduled fast with delivered results to our doctor. Thank you POM!
I love this place the staff is amazing. My son came in for an X-ray his appointment was scheduled for 11 am. Came in 15 mins early to fill out the paperwork. The arrival and check-in was a fast process. The Front desk staff is friendly and …
I was able to get in right away for my diagnostic testing. The other facility my provider sends me to told me there was nothing available til next year. They didn’t even try to accommodate me like your office did. You have a very organized …
Great job NICE! All the providers I’ve worked with have been very helpful. They’re friendly, they listen, they answer clearly. It’s awesome to not have to drive across town and then wait for however long in the waiting room. Obviously can’t …
(Translated by Google) Patient care is completely incompetent… I don’t know why if they don’t like their job they stay at it… it’s difficult to do customer service, you have to be patient with older people… and they lack it… knowing …
(Translated by Google) Let me start by saying that I have never experienced such professionalism in a company. …
(Translated by Google) I was very well attended in this place and I will return, thank you. …
(Translated by Google) At first I did not have good service
I had been calling for an appointment for more than 3 weeks and there was always a problem that they did not receive my prescription by email or fax. The girl …
(Translated by Google) Dear Barbara, excellent professional. Many thanks for your support and care. May you continue with this dedication and affection towards your patients. Many blessings …
(Translated by Google) Congratulations Miss Luz who attended me very kind and professional …
(Translated by Google) My experience was excellent, great attention, the lady who did the study very professional with great kindness. …
Quick availability for appointments. Very nice technician.
Awesome
horrible customer service to schedule
Very unorganized.
Very quick. Very friendly.
How to ft Lauderdale location
Lydia was wonderful!
Location is very clean, minimal wait time and friendly staff.
They are NEVER on the time that they scudeal with you
Excellent service
served for over 5 years, beautiful facility . very nice.
Your in and out . Great service.
never … they never answer the phone, when you manage to contact them, you are already dead
Parking was ok… In and out easy.
2 hour wait with no warning wouldn’t recommend to any one
I was 1 hour earlier, Wait 2 hours for me to attend, nobody cares, It is a disorder
I am closer forward to MRI, and Rick was great
They are so unorganized customer services are so poor run from this place
Tried to contact them on the phone and ask a question and the lady put the phone down and ignored me…..
All staff very professional and kind
From the moment that I walk in this place everybody was wonderful I was a little nervous and they made me feel extremely comfortable
Besides being kept waiting for over an hour for my scheduled appointment due to the technician arriving late, I was met with a surly and condescending attitude when I tried to sort out a problem with my blood test. Instead of someone …
As schedule….Friendly staff is a must they have them…Thank you for taking care of my companion.
Sat for 45 minutes to find out they just didn’t “see” my check-in. Ridiculous
The purpose was to have an OPEN MRI experience. When you arrive they pushed the closed MRI in an uncomfortable way. It was a terrible experience
Perfect 👍 …
they claimed to accept my insurance, had to cash pay, but they refused to submit claim to insurance company. do not believe what they say they will do.
These people are the most incompetent in all of Broward County, it you can find somewhere else to get test done, do so
Service was great, receptionist was very professional and efficient. This experience was nice and smooth.
Excellent costumer service from the ladies at the front desk and the technician was awesome!!! I would highly recommend this location!!!
Do yourself a favor and go to another location
During covid we called ahead of time to check protocol for a mommo they said it will be fast and you have to wait outside (which is the normal now )my mother is …
After waiting for over 2 hrs to be seen for my appt. If that wasn’t bad enough they totally ignored my doctor’s script of a diagnostic mammogram and did a screening mammogram instead after my doctor refused that report and insisted that …
The pictures I posted our of the Interior waiting room, once you’ve gone through triage. It was very comfortable, and they had water tea and coffee available for you as you wait. There is also a Wi-Fi hotspot there, and many people we’re on …
This is for the cooper city pom office, Bianca. office manager, helped me most effectively, was delightful, and exhibited incredible integrity and solved a billing issue for me, bravo to whomever hired her.
Very pleasant. Very expertise. Front desk
My experience at POM MRI today on Sunrise blvd was terrible. The place smelled horrible smh! The staff were nice, especially the MRI tech who sent me to another location because she was not able to get any good images, which was not her …
Made an 8a appt, confirmed my MD faxed my script over. Appt delayed because the MD office didn’t write the script correctly per the staff at the reception desk. So I couldn’t be seen until the correct script is recieved. I have an issue …
My appointment for a MRI was scheduled for 11:00 am it’s 11:40 and there is one person in the MRI. And someone still waiting to go before me. Totally unprofessional not to call me and tell they are probably 2 hours behind.
I got fast service. I was charged $300 for a MRI (with insurance) However when I got my EOB I found out that I was over charged and that they had to refund me $276.00. I spoke to POM and was told that it would take 4-6 weeks to get my money …
I arrived 20 minutes early.
I waited 40 minutes out front and another 20 plus in the back.
Make sure you take the whole day off of you come here!! …
Rick was awesome 👏. The MRI was good Experience …
My daughter had an appointment today at 11:30am, she signed in and sat down. After an hour passed she went up to find out why they had not called her. The girl was rude and said “you have been waiting for an hour and you just now asking?” …
I had a great scheduling experience. Ashley was very thorough with checking my benefits and I was able to schedule my appointment for the following working day. The radiologist also was great. She did several takes of the x-rays when she …
Got here at 10am had 10:15 appointment still sitting here forgot me!!!! Now is 11:11am
I was referred here by my Doc. Busy place but They were quick with the service that I needed.
I went there to get an MRI for a possible rupture of an implant. First of all, the place was kind of dirty and the equipment old. Second of all, they took 10 days to send the results to my doctor. Third and most important, the results were …
I made an appointment for a CT with the Plantation location. for a Friday. Arrived- and sat for 40 minutes which approx. 5 women stood around giggling. At the 40 minute Mark and after they had collected my co=pay, I heard some say the CT …
Today’s date is 3-14-18 and my doctor’s office has not received my x-ray results that were done on 3-5-18, they have reached out to POM and they were told the radiologist has not reviewed the x-ray as yet. Very poor service delivery.
Went on Friday 14 feb… appointment was 10 am…I had a xray and an MRI I was seated for 1 hour before they called me…when they finally did the MRI technician was attending to about 3 people all at once…after the MRI she told me I have …
Good assistant at front desk and the technicians do a good job. I didn’t wait long. Good experience overall.
Quick and friendly. In and out fast (for an MRI) with appointments. Can be a long wait without if they are booked already.
HORRIBLE!!! All the bads reviews for POM Plantation are true. Do yourself a favor and find a professional place to get your test. They made me an appt at 9am by 10:15 am they told me they don’t have the doctors order, but wait a second, how …
Quick and professional….and yet (despite?? lol) these traits, treated me with the kind patience that a nervous client like I really needed. Thank You, POM. Lots of patient referrals coming your way!
I had a great experience at POM. Thank you all for being patient and understanding with me. I was very nervous and you all made me feel welcome and comfortable. …
Russ was great and very enthusiastic and listening to all my needs. Excellent care.
went in had an appt, only to find out that the person who took all my info, messed everything up (I’ll keep their name out) scheduled me in another location and I had a lot of scans to be done ,Joann at the front desk,(Plantation) she …
my wife carmen campbell had an appointment there today the manager there was very kind and courteous very efficient, she take care of my wife very timely even call her doctor for her the experience was rewarding mrs Lydia Gooden and …
I am a physician who refers patients to this center often. POM MRI is amazing. They take excellent care of my patients, the readings of images are very good and fast. Results are usually back quickly within 48-72 hours. The patients are …
Ok this was my 2nd visit couple days apart my 1st experience was awful with the intake Rep. This time there was a pleasant young lady at the intake didn’t get her name, and the turn around time was great but most of all I must say RICK and …
I have been working with POM MRI for years. In particular, I really respect their person that works with me as an attorney, Patty. She is always reaching out to me to see what she can do to help with my clients and to make sure that we …
Rick did an amazing job walking me thru my MRI. I was very claustrophobic and with his help I was able to complete my MRI with a clear head. Thank you for your assistance and patience with me!
First I must express my up most thankfulness to the office manager Ms. Rose, the MRI technician Mr. Rick for turning a possible horrible situation into a most pleasant experience during my visit 9.09.2020 at the location in plantation. …
I haven’t gotten that mad so quick in so long; my blood pressure is telling me what is wrong with you. It’s never worth it. #baddayRick
They were very accommodating of me with my LO. And attended to me in a timely manner. Thumbs up to Sophia(Front Office attendant) and Alexander (I.Tech)
Self paid and the MRI was completely blurry and unrecognizable to see any images on it. I needed the images to send off to Europe to a doctor to look at it a complete waste of money and my time!!!!! Unfortunately I got both lumber and thoracic MRIs done to waste my money on.
Russell was amazing ! He was very tentative and quick. He helped me walk to the room , since I have difficulties walking, and made me feel comfortable with the whole process.
Rick was so kind and such a great personality, made me feel comfortable & it’s like I already knew him so friendly. Thanks Rick
AMAZING PLACE, FABULOUS,FANTASTIC AND THOSE EMPLOYEES NAELIE AND EBONY AND CURTISHIAON
AMAZING QUICK AND FABULOUS BRING YOUR LOVED ONES HERE THEY WILL BE IN GOOD HANDS IN JESUS NAME
Rick was Amazing. I had a Great Experience. Quick, Fast, Thorough. I will use them again.
I showed up at 1:30 for a 1:45 appointment and was seen within 10 minutes of arrival. The staff was kind and courteous and the ultrasound was quick and professional.
Service is terrible. Appointments don’t exsist here meaning if you do have an appointment you’ll be waiting a while. Waited over an hour to get called and when I did get called the lady had me fill out paper work, even though I asked her …
Pom Mri is the best. I’ve had several procedures with them and I can’t say enough good things about POM. The front desk is considerate of my time, the techs make sure I’m comfortable and are very knowledgeable in answering my questions. I wouldn’t go anywhere else!!
A++
great team. Was able to schedule next day cat scan. Very fair self pay price.
Terrible customer service, they never answer the calls, they never return it, no human , anywhere if the professionalism is the same in the exam!!….omg ! protect us!
POM MRI of Plantation is simply terrific! Big shout-out to Rick Iglesias, whose amazing bedside manner, wonderful sense of humor, and sincere empathy completely takes the edge off of what may otherwise be a stressful situation. Thank you, Rick! Keep up the good work! Sincerely, Perry Perez
Appointment was at 10:15, I arrived at 10:02 and waited exactly ONE HOUR before I was called in for my x-ray.. other than the ridiculous wait time, the place was clean and staff were friendly, helpful and professional.
Horrible people nasty to answer questions waiting for them to answer my phone call 10 mins and get a nasty girl on the phone
Good luck trying to make an appointment with these people. You’ll wait on hold, people are unprofessional and their website let’s you schedule an appointment but you’ll get a text asking you to call instead. You won’t get a call back even after THEY tell you they will. A complete customer service nightmare!
Wonderful place. Hard to get to because there is a big tree in front of their sign that GPS does not account for but one you find it, you are in good hands. The front desk person (I neglected to get her name) this morning (5/17) was so …
Tevona Nephtalie Naelie Lewis AND Jen amazing helpful sweetest staff wow!!!
I signed in and sat down. After 25 minutes I went to ask why I was not called to at least fill the paperwork out. No answer. I was just given the paper work to fill out. After an hour from my arrival time I was not seen. I went to ask why …
Went there for an MRI last December and was treated very well. The wait time was about 15 minutes, which is pretty fantastic. Very clean, professional and trouble-free. Definitely would use them in the future if needed.
Despite my scheduling experience , my experience at the office was great. The office was clean, they had coffee available from a Kureig with different flavored teas and coffees. They front desk staff kept me updated on the wait time. I would recommend this diagnostic center to any of my friends.
After confirming apointment a week before for a Ultrasound , when i arrived at 6.45am
( woke at 5am for the prep) Made me pay upfront 160$ , they tell me that the …
I visited the Fort Laudedale office for a MRI. I loved my visit at this office. Robert is Awesome! I did not have to wait at all and it was fast. Clean office and was a great location.
Place is clean and staff is friendly! The technologist who did my MRI was very informative and comforting about the process. I was also in and out within an hour and a half. Definitely recommend!
This was my first Mammogram and I was extremely nervous. I wasn’t sure what to expect and all the horror stories out there didn’t help. I was actually very surprised. Lydia was amazing and took the time to explain the process and took her …
In general the Radiology and ultrasound technicians are good, but the Center lacks in many other ways. My recent visit was for breast ultrasound, the tech was new and didn’t know what she was doing (thank goodness there was another tech in …
Rick was great! Very nice and happy guy. He made my experience less overwhelming and comfortable. He let me even select my favorite artist to play during my MRI. Definitely recommend!
Horrible service.. They over book appointments and the wait time is unacceptable for a medical establishment…because it’s in an URBAN area they feel that they can pack people in like sardines with old dirty furniture… I guess there’s a reason for only 3 stars… POM should be ashamed of its service but I’m sure they don’t care…
Never Never come this place for any kind of test as they don’t have any time sense !!!!
They were really friendly and it’s a really great and friendly environment to be around, they try to make you comfortable and cater to you in order to achieve your comfort, really great people would definitely come back!
I do not recommend this place to anyone, especially if you have to cover cost yourself. Thankfully, I do not. I arrived 15 mins early as requested and was misgendered and had to wait 30 mins past my appointment time. …
Very professional and very friendly. Rick was awesome. I recommend this place to everyone in need of mri and ct scans.
I’ve had a few MRIs and CT Scans done in the past few months. Everyone in the office is great, but I especially look forward to seeing Rick the technician when I get there. He’s a great guy, explains everything, makes me feel comfortable …
Arrived at 9:25 for 9:30 appointment. 1hr and 20 minutes later my wife has finally gone in the get her mammogram. 1 hr and 40 minutes later she is done. No explanation given for being so late.
Of all the imaging places I’ve visited in Sunrise & Plantation, POM MRI is by far the best! Super clean and organized facilities, very short wait time, knowledgeable technicians and most importantly, excellent and friendly personnel that makes you feel appreciated as a customer!!! Totally recommend it!
After just leaving the plantation location I did have to wait a full hour for just my MRI disk as well as my written report and before that was struggling for the last two weeks to even get in contact with the state Route seven location …
The staff was nice but the wait was longer than I expected. And I am still waiting on my results from a mammogram and ultrasound since January 5th! Will never go back there again! Never have experienced this long of a wait for results in my life! Shame shame
I had an MRI at the Plantation office today and although there was a longer wait than I anticipated with my scheduled appointment, once inside the room for the MRI, the technician (Ricky) possessed a very uplifting and positive attitude/disposition, which I found to be a very valuable and pleasant asset at this location.
I had an appointment for 7 AM, at 7:40 I literally had to ask what was the delay, and theytold me that the Tech was running late 40 min, so I had to go and reschedule, came back 2 days later and this time my appointment was at 7:30 AM and …
Girls on front desk were nice and also the technician. They really need to work on getting new furniture. Very outdated and worn out. The appearance was awful. The technician equipment also very outdated. The whole area looked old and dirty. Service decent amount of waiting time.
Went in this morning for MRI and Rick was amazing from start to finish.God bless you Rick keep up the good 👍 work we need people like you around thank you. …
I’m not sure if I got her name right but a lady named Ebony was really nice to me and she made me feel very comfortable during the process
Awesome experience I had today with Emily for my mammogram. She made me feel very comfortable and I wasn’t embarrassed. Thank you for a great team!
I am so thankful and appreciative of my technician Lydia. I went in for my first mammogram, a little anxious not knowing what to expect. She was very knowledgeable and took the time to walk me through the process and steps easing my concerns. I will definitely be using POM again.
The only person that made a difference during this visit was Russell the tech. From the moment we walked in, they said we didn’t have an appt I had to show them that we did, they didn’t have the information for the authorization, I provided …
I am very shocked to see so many bad reviews. I went in for my MRI today and hardly had to wait any time. I forgot the technician’s name but she was such a sweetheart and she explained everything to me. When I got the injection for the MRI, …
Went in for an mri and I have never been so impressed with how clean and organized the office was. Jen made everything such an amazing experience.
Absolutely unorganized and clueless. Waited 3.5 hrs. And had to leave because unfortunately I didn’t have an entire day to sit and wait.
Also they don’t tell you to bring cash, because they charge you extra to use a debit card. Would not recommend
The I in MRI, in this case, must stand for Incompetent. I got a referral from my doctor for an ultrasound of my elbow. The next day, POM MRI called me and asked when I wanted to come in. I told them they are too far away for me, and I …
I mean for this review to serve only as a warning to help others.
It was a very bad experience with this office.
When scheduling I told them what time I needed to leave and said I would come in …
Horrible experience. Not even sure why I came here. I had a 12 pm appointment and left 3 hours later. I was charged a deductible of over $ 297 three months ago and now charged $356. After calling my insurance company found out I was not …
The staff here is great. Rick does an incredible job of making the patient comfortable and provides great music and has a great sense of humor, all lending to an excellent experience.
Poor costumer’s services. High difficulty to make an appointment. You can call several times no body get the phone. You go to website and no able to eschedule an appointment, you have to wait until end of the day to see if someone call you back. Very desapointed. I think they have get improve costumer services.
Ricky, Lydia, and Angel were kind, professional, and very helpful. Office is clean and lovely. A fantastic experience all around.
It went quick…nice and clean office with friendly staff but they almost seemed like they didnt have a clue what i was there for cause my doctor gave them my wrong info but i got my scan and was seen earlier than my alloted time..but i was well cared for….it was over real quick and im glad its done waiting on results now. Thanks POM.
Rick was so nice and accommodating with my visit. He made sure to make me feel comfortable and was very empathetic!
I was apprehensive about doing my first MRI. Setting up the appointment was hassle free. When I got there the staff was friendly, which helped me to relax. The icing on the cake was Rick. His upbeat attitude (and his selection of music) made the entire experience great, even the (ugh) administration of the contrast.
Top notch radiology center! Awesome customer service, excellent service. From the beginning to the end, everything exceeded my expectation. Thank you!!
Staff was very nice and friendly. Got in out fast. The person that did my exam was amazing. Shout out to Angel. A really nice girl. Made sure I was well taken care of and answered any questions I had
Horrible customer service. The front office staff and those in scheduling needs proper training. I will no longer do anymore testing with this company. …
There’s not much I can say about Pom MRI except they’re very thorough. Whoever that girl Ebony is SHES AMAZING. She answered every question I had and helped me with filling out the papers. Her patience really stood out to me and if they …
This was an amazing place to come too. A man named Rick helped me out a lot and walked me through the process of everything. He makes you feel comfortable and make sure there’s no added stress during the process. I would definitely come back here again !!
Bad experience from the start. My doctor’s office sent a request to POM MRI & Radiology Center of Plantation to contact me to schedule a mammogram and I did not hear from them for over two weeks. When I called to make an appointment, I was …
I waited for 1 &1/2 hours and then the machine broke up with an other patient, also since I arrived the doctor was having arguments with all the staff very loud and then when it was my turn he was arguing with me making nonsense, aggressive …
Clean, fast, pleasant personnel and excellent equipment
Appointment for my daughter. Short wait! We were in and out very quickly. The tech provided great service and showed that she cared!
I am a very Satisfied customer
from the front desk, to Ms Lydia and Ms Tivana
Makes the experience very pleasant and comfortable .
Great experience keep up the fabulous work you all are doing !
Went in for my first MRI with Dr.Rick and it went a lot smoother then expected ! Was very scared when I first got there but he definitely helped & walked me through everything & calmed me down. Great place!!!
Lydia was wonderful. Very attentive and professional as was the entire staff. I was very impressed with her standard of care and would highly recommend this location for anyone who requires imaging services.
Russ was excellent in performing the MRI on my mom’s right thigh.
Very nice staff, very clean but making me come to your ofc and telling me I need to pay $250 when you could’ve notified me after you ran my insurance over the phone really messed up my day!!!!- oh & there’s an additional 2.9% if you use …
Never run on time. 7:30 am appt and they are 45 minutes behind.
I give POM a FIVE STAR review because of Ricky. He is truly a gem. He was a blessing to me get my MRI done. He talked me through the whole process. I am usually ok with getting MRIs done, but this last time was just rough. He encouraged me …
Excellent experience, all staff was courteous and professional always with a big smile. I was in and out just 20 minutes after my scheduled appointment without any delays which is pleasantly suprising for Florida. Highly recommend this location!
Their MRI Image quality is very poor. Recently I did a MRI and it was not that much clear, resolutions are very poor, very old machine. So the Doctor redo IT with another MRI center. which cost me double money!
All of the staff members were extremely helpful, friendly and knowledgeable. The front desk greeted me upon arrival with such warm and welcoming energy that definitely helped soothe the nerves that I had coming for my first mammogram. The …
Inside The facility is very clean and the staff was super nice. 5 out of 5 stars
Had a great experience at POM MRI today. The tech Rick was very friendly and professional and everyone there went the distance to make sure I was comfortable. Highly recommend the Sunrise location!
Extremely organized & professional. They exceeded my expectations. Will recommend them to my friends. …
Front desk staff member, Lyric (originally told me her name was Samantha) was very rude with me for no reason and then stated she did not walk me to the dressing room because I had an attitude. The only interaction I had with her was when I …
I don’t have a good experience, I was waiting for 10 days to do an MRI, after I filled all the papers and payed the attendance told me is not possible to do for a machine issue. Totally unacceptable
I HAD AN AMAZING EXPERIENCE HERE! Everyone there was just excellent. I was provided fast and efficient service. Nana and Neph at the front desk were so kind and friendly. I will most definitely recommend POM to all my friends and family. Thank you guys so much.
Absolutely ridiculous!!! did my mammogram 1 month ago and my doctor hasn’t received the results, two weeks in a row trying to call and nobody answer the phone!!! several times after waiting for over 30 minutes I got voicemail machine!!! the service of return phone number is not working!!!! very disappointed!!!!
Great service and such a friendly staff. The tech was very caring as well. I will definitely be back if I need other exams.
Been here for myself in the past. Always a good experience so I brought my mother for a couple of exams today. Didn’t think they would remain open because of the storm but thank God they did. Bit of a wait, but that’s expected at medical …
Great services from front office and radiologist. Kind and polite customer service. Would definitely recommend.Music selection was a plus, and tech energy was a must. Excellent service. Thank you
The location is in a quiet, unassuming plaza, off of Sunrise Blvd. The office is clean, and quiet. The staff is pleasant, welcoming and friendly. I was in and out for my diagnostic testing in less than an hour- though it felt more like …
My best mammogram ever I believe her name is Ms. Miriam from NYC very professional and help me to feel relax and confortable.
Lack of communication. Excessive time waiting. Bad customer Service. Unprofessional staff. They don’t know what they are doing. So bad service. Disappointed. They have no clue what are they doing.
Shout out to Rey and his team! The compassion and help they gave to me and my son was so appreciated. They went above and beyond to get us scheduled fast with delivered results to our doctor. Thank you POM!
I love this place the staff is amazing. My son came in for an X-ray his appointment was scheduled for 11 am. Came in 15 mins early to fill out the paperwork. The arrival and check-in was a fast process. The Front desk staff is friendly and …
I was able to get in right away for my diagnostic testing. The other facility my provider sends me to told me there was nothing available til next year. They didn’t even try to accommodate me like your office did. You have a very organized …
Great job NICE! All the providers I’ve worked with have been very helpful. They’re friendly, they listen, they answer clearly. It’s awesome to not have to drive across town and then wait for however long in the waiting room. Obviously can’t …