South Texas Federal Credit Union has been open since 1952 and provides banking services to more than See more
Read More| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 10AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–1PM Sunday Closed |
2121 W Dove Ave, McAllen, TX 78504
(Translated by Google) The staff is very friendly I love how they treat you
(Original) …
(Translated by Google) Very good experience. Very professional staff. I recommend that you consider South Texas Federal Credit Union for your next deal. …
(Translated by Google) An excellent service by the CEO Gerardo Paz, it is very comforting to receive support and treatment like the one I received. …
Awsome Service!
Great Customer service
Nice proffecional service and staff
Absolute worst bank ever
great customer service!!
Inconvenient hours….phone lines are never answered….email unavailable….
Fast and courteous attention with great interest rate
Great overall experience! Very exceptional personalized customer service! Highly recommended!
Do yourself a favor and chose another credit union. This one has a lot of unethical people in upper management….
Does anyone from the bank or share holders ever read the Reviews or you just don’t care! I’m changing banks if you don’t reply, you have three days!
literally a lady gave me attitude when i called as if she was doing me a favor . humble yourself
Do not waste your time here. This is the worst experience in banking that I have ever had. They are a bunch of unprofessional people with very low IQs.
Excellent service and excellent people. Very helpful in every way. Thank you all!! We are very happy to be a part of your institution.
I HAVE CALLED CONTINUOUSLY FOR DAYS AND I CAN’T GET ANYONE TO ANSWER THE PHONE. THE CUSTOMER SERVICE AT SOUTH TEXAS FEDERAL CREDIT UNION IS HORRIBLE, NEXT TIME I WILL BE SURE TO GET MY ACCOUNT SOMEWHERE ELSE! I GAVE IT A 1 STAR ONLY BECAUSE, IT WOULDN’T LET ME POST WITHOUT ONE.
CEO was very unprofessional and unethical! Therefore I give this credit union a one star! Should’ve been zero stars!
I just loved the customer service ! Even when I go thru the drive thru banking it’s super fast and convenient!!! I’ll definitely keep South Texas federal credit union as my primary bank .
The personnel is very friendly but I have had the worst experience with the checking account. I understood that although they are closed for a holiday, my direct deposit would still go through. WRONG. I’ll be closing my account.
poor customer service practices, no follow up on requests and branch manager too busy to return messages..
poor service attitude reflects poor leadership..
Priscila was such a lovely person to talk to. She helped me out with in unfortunate fee I obtained. She understood my issue and helped me as this bank always does. Thank you Priscila
I received Excellent customer service from Lending Manager, Rocio Martinez. The process was quick and simple. All around Great Experience. Thank you STFCU for all of your help.
The ONLY reason I bank here is because of the automatic draft of my MISD check, and I’m too lazy to go to another bank. I read the other reviews and had the exact same experiences. I have banked here for 30 years now. When I asked for a …
They never answer the phone. Theres about 5 girls behind the counter doing nothing.
You ask for a supervisor and they tell you she or he is not there. …
Some STFCU employees act as if they are doing the customer a favor by answering the phone OR waiting on them. The numbers I called don’t have any voice mail option when no one answers – endless ringing. The email on the business card for …
There never seems to be anybody available to pick up the phones. I have been trying to log on to my online to reset and no one answers. Went thru drive thru gave me a temp password that would expire in 15 mins and needed to have a computer on hand yeah right.
I have had the pleasure of working with Ms. Chriselda Gonzales recently. I rarely post reviews, however, she has outstanding customer service skills. Very prompt, thorough and knowledgeable response to all my questions and needs. She is truly an asset and someone I look forward to working with in the future. Thank you Chris.
I appreciate how I am always treated like a valued customer at this credit union. They make everyone that walks in feel this way. If you are are not getting this experience from your bank, it is time to look into this one.
I really enjoy the customer service and professionalism at South Texas FCU because they really care about anyone who walks in that door. I even overheard an agent helping out another client with step-by-step instructions on how to access …
I agree with the 1 star reviews. It’s very difficult to get a hold of someone, I’ve just been hung up on by the system 3 times, the ladies are unprofessional, i could go on & on but i won’t. I believe my 1 star review along with the others …
STFCU, Thank you so very much for all of your help in securing our loan for our new vehicle.
The customer service is second to none. They always go above and beyond of our …
My family and I were affected by hurricane Hanna and we thought that we weren’t going to be able to fix the damages, but when we went to STFCU Mrs. Rosie Uc gave us the best customer service that we have ever received in any bank. She was …
Went in to get issue resolved regarding my master card; girls were sitting together and gossiping. I asked for Janie to help me but was told she had just left for a 30 minute lunch but would return. I left and came back only to be told she …
I refinanced a vehicle within the last 2 weeks via STFCU, and the experience was excellent. Jackelyn helped us in every step of the process. She was the epitome of professionalism with the highest degree of customer service. I am proud to …
Called about an unauthorized transaction 5 times spoke to someone saying they would call me back to process a reversal and no one called back showed up to the location refused to help fix it saying one of the office reps would give me a …
I requested a STOP PAY on my acct. The woman who helped me said it would be processed- no worries. Reviewing my acct, this was never done. I came to all for assistance and got a 🤷♀️ “sorry, it wasn’t done and we can’t help you” Apparently your have to follow up with these ppl to ensure they actually do what was requested …