The contact I had with customer service relations person happy was an inspiration for all customer service representatives gave her a 5 star and all of her professionalism thank you
Happy was a joy to speak to on the early, cold, icy- school closed Friday morning!! I had an issue with my debit card after having a new one issued for fraud charges- thought I had activated it and saved my pin- but it wasn’t working!! She …
Kiara at the Richardson branch was very professional and knowledgeable on the help that I needed. Couldn’t of done it without her. Service like that makes me have faith in the business world. Thanks Kiara, YOU ROCK!!!!
I spoke with Happy a Service Member at Texans. She was wonderful to deal with. She went above and beyond to get me the forms I needed and then helped me fill them out. She is a very valuable asset at Texans Credit Union!
I want to thank Happy and others for helping me get back on my feet with everything that happened recently. Now that it is all taken cared of, makes me proud to be part of Texans Credit Union over the years since my parents have been with them since I was little! Thanks Happy and others for all the wonderful help!
Horrible bank, horrible experience with my auto loan. Everything is so needlessly complicated with them. Closing my account as soon as my loan is paid off.
I just attempted to cash a check that was made out to me. I spent 25 minutes at the teller’s window while they made a “chart” for me (which required two pieces of government issued ID.), called the customer to verify that they had written …
After being a member for over 20 years I messed up with an online payment resulting in a $20 overdraft. I was charged $35 for the overdraft and then charged a $5 overdraft protection fee. It was my first time in 20+ years and they would not waive the fees. I am no longer a member
When I worked in Richardson, I mainly had the bank with them, they were good, my only gripe was the ATM was not available all over the place so I switched to boa
Thank you for providing “above and beyond” customer service! Besides just being polite and professional, I can tell y’all genuinely care about your members and I love that.
Friendly bankers who will take all your money at the current interest rate. I banked with them for 2 years, and I’m glad I moved my wealth to Fidelity. The fees were killing me.
Excellent service by @ Sanchita Thapa and made my car loan experience like a peace of cake !!
I strongly recommend her for anyone who is looking for car loans!! …
I’ve been a member for a number of years. In January, I applied for a car loan with Reese. I purchased an Audi R8 V10. Reese made the process super easy. The entire loan was signed sealed and delivered in record time. In 5 months, I’ll will trade the R8 up to a Lambo Huracan. I will definitely go back and see Reese.
The lady at the front desk was very professional and accommodating. She took care of what I needed in a kind and professional way. This was the main branch in Richardson TX.
Valerie, the teller on duty, not only cheerfully deposited the check I brought into my checking account , but also thoughtfully offered an envelope for the small sum I was withdrawing in the same transaction.
Pierre made car refinancing process really easy and got the best rate possible. He communicated every step of the process with me and we closed on time.
I went to the Campbell Road location today. Veronica Raiborn helped me. I had to fill out a form to have a wire sent to my mortgage company and I had to ask Veronica several times how to fill out certain things. She went above and beyond to help and always with a smile.
Regretfully refinanced my vehicle through them. Yes, they offered me a lower rate (2% less than my previous APR) but their loan process is extremely slow and marginally outdated, their associates are intentionally terrible with their …
The drive thru teller at the Campbell branch is covered by an employee that doesn’t know how to handle customers banking requests. Anything the least bit difficult (depositing two checks and cashing a third) she MAKES you go in to the lobby …
Absolute worst online banking. They will delete your online account if you don’t use it every month. Want to occasionally check your statement online? Can’t do that. Want to occasionally wire money? Can’t do that. Because if you go …
I became a member of Texans Credit Union in 1999 when I worked across the street from the main branch on Campbell Rd.
I’ve dealt with quite a few of the staff and some of the service I have received …
Sanchita was amazing!!! Super helpful, very patient and made my auto loan process so easy! She’s helped me set up a news account, get a vehicle loan plus setting my TCU app!! Give this lady a raise!!!!
I have applied for a simple car loan that I can get instantly in any car dealer and their underwriter calls me and tells me my DTI is high and I cannot get the loan. I know exactly what my DTI is and my credit score is excellent. She didn’t …
Great Place ! Talked to Kiara this morning on the phone ! Very Professional, very sweet and nice ! Helped me out immensely! Thank you so much ! Steve S
All advantages of a credit Union are obvious. in comparison to different credit unions although they may be bigger and higher! What i love most is that the representatives do not worry approximately each little aspect or office work. They …
I’ve been a TCU member since 1980 and I’ve had nothing but the best of service and treatment. Even during the time of receivership, they were very amenable to work with and when I lived in the Plano area, the tellers were always pleasant …
I received excellent customer service from Candace DeBoer at Texan’s Credit Union when I got a loan last week. I appreciate the great service and thank you Candace! Highly recommended.
Their website was updating, which caused an issue with my card and forced me into a very tough position. This is now the third time this has happened. Poor excuse for online banking and I will not only be closing my account, but I will be filing a complaint. Terrible bank, and I regret ever opening an account with them.
I talked to the Liza Ruiz who handled the mortgage I guess. Who is pretty much straight forward on everything don’t want to waste her time. I asked her how much is interest rate and the APR (4.01 that’s what she told me)i told her I do …
Byron handled a situation for me today in a most professional and helpful manner. I appreciate Byron and his ability to assist me in a most timely manner.
I had just received my new credit card it was associated with my checking and it should have been associated with my savings account so CHAR she did a great job and help me hook up to the correct account
I needed access to a source of funds quickly after wasting time at a big bank. Texans Credit Union in the form of Wanda Weinherger and Aisha Khan came to the rescue and resolved my requirement in an hour just before closing. Very impressed …
I think her name was Kyla? The little girl in drive thru was the sweetest thing I have ever met. After a bit of confusion, we found out I was supposed to be at Credit Union of Texas. Even though I don’t bank here, she actually looked up the …
I have been with Texans for years and they always excel in customer service and convenience. Their loan process is easy and not complicated. Whitley and Tracey are very responsive during the loan process. I recommend Texans CU for any financial needs.
Veronica, the front desk receptionist, was very helpful in canceling two of my debit cards and creating new cards for me in a very short time.
Veronica was very sympathetic and caring to a situation I shared with her.
We went into TCU office in Richardson,TX. We went to carry out 4 transactions today. We switched money between accounts closing some and opening others. Char, who was our TCU banking associate led us through each step. Char explained each …
I write reviews often, however, I wanted to take an opportunity to share my experience with Texans Credit Union Financial Service Representative Rokeya Sultana from the Campbell Branch. …
I want to give special thanks to Rosetta Dye at Texans Credit Union in Richardson. I had an issue and Rosetta went way beyond normal customer service to help me get my problem resolved. I was grateful and appreciated her help. That is what I call good customer service, a rare thing in 2020!
I loved having a loan with them, the rates were great. Until rates dropped and I wanted to refinance my vehicle. They wanted to charge me a higher rate to refi my loan with them and it made no sense. So, I went with a different credit …
I was served almost instantly … the young lady that served understood exactly what I wanted. She was pleasant and very knowledgeable of the business at hand. I wish I remembered her name because she should be personally recognized for her excellence.
Had a great experience at the TCU Campbell/75 branch today. The teller (Valerie), went above and beyond to resolve my issues. I’ve been a member for many years and absolutely love TCU!
Been with this bank for about 3 years. Everytime I have an issue, it is resolved quickly. The employees are always ready to help and will go out of there way to make things right. Contacted them about a fraudulent charge in my account and …
My husband and I have two auto loans through TCU. We worked with Sanchita T. who was absolutely awesome. I needed to purchase a car quickly due to unforeseen circumstances, and she was able to get us set up and approved quickly. She went …
When you see commercials on TV about financial companies saying they put their clients interests first, Texans Credit Union could put themselves in that category, except in is not in their purview to spend money on advertising. Texans CU is …
Just bought a low mileage used car from one of Texans Credit Union preferred dealerships. Great experience, excellent low interest rate and no hassle with the financing. Customer service from Texans is always great.
Natalie Meyer was an absolute delight to deal with. My mother and I had some complicated changes to make on our accounts and she did a great job of helping us out. 10/10!!!
I visited the Campbell Rd branch yesterday with an appointment to effect an electronic transfer of funds. Assistant Branch Manager Rosezetta Dye met me as I arrived. Ms Dye was friendly, personable and very competent. With her …
Andrew Freeman is amazing ! My husband and I completed the application on Thursday and on Friday morning ! Andrew reach out to ask a couple of questions and by mid afternoon the deal was done,The communication and the response time was excellent ! Andrew you are Awesome!!! and a great asset to Texans.
I appreciated Char taking the time to set me up with a new account without an appointment. She nicely asked me to return after she finished helping someone else and patiently answered all my questions. Thank you for taking care of your members.
I had good bankers in the past, but the Texans Credit Union branch manager Yvette and the personal banker Tabitha are the best I’ve ever seen. Both were so knowledgeable, friendly & supportive. I even asked the manager for a date
This is a review of my experience with a Mortgage Specialist only. I have banked with Texas Credit Union for about 10 years and I’ve not had any issues. We went through the pre-approval process for a VA mortgage loan and submitted all of …
Heather was very friendly helpful and prompt
She listen to my true needs and got my loan approved fast and handled the loan with professionalism and got everything done without no problem …
Most friendly people that help my great grandson open up a new saving account..Natalie Meyer need a employee day off for beening so nice. Hope she has a wonderful weekend. Oh yes the lady at customers desk was most excellent and nice as well
The Campbell branch was so helpful and amazing Tabitha had so much with a smile with us she took the time to get to know me and was very sweet. Yvette the branch manager was helpful as well as knowledgeable . Savannah the loan officer introduced herself and was nice as well
I worked with heather and she was absolutely a blessing. Made every step of the process for a personal loan as fast and smooth as possible, I highly recommend working with heather.
I opened up two vehicle loans through Texans. Jessica was my loan officer She was awesome. I’m in Central Texas and every time I called her she replied back fast as she could even during the horrible winter weather we were having. This was …
I came in and changed my old checking account to a new one. The lady
that I worked with was very good at changing it over in a short period
of time. I have been with Texans Credit Union 59 years and I really like
this bank. I will stay with Texans the rest of my life.
Twice in the past few weeks my wife & I have had challenging banking scenarios that were solved with complete professionalism and courtesy by one of the Branch Managers, Yvette Taft. She was quite awesome in executing these complex banking …
Happy provides the absolute best customer service. Not only is she friendly and cheerful, but she is very competent. My interaction with her was a productive experience.
I just thought I’d write a review about how pleasant it was to interact with Ms. Happy, who walked me through the process of setting up my first online access. She did an excellent job and also made me happy in the process.
I called in for an issue with my account & Happy helped me out. She was so friendly, polite and helpful. She listened to my issue & was able to help out immediately. It was a great experience thanks to Happy!!
Texans CU was very professional and easy to work with. Refinanced by auto loan and got an excellent rate as well. From the time I first called and till the time I signed the paperwork via DocuSign, about three days, the process was smooth and I have to acknowledge the great service I received. Keep up the great work and thank you!
Alex Limon was my loan officer and was extremely thoughtful, kind and personable. He’s meant for big things!! My experience with him every time is smooth, easy and straight forward. He’s very well educated and thorough. I love that he …
I worked with Chad Johnson with my auto financing and he was great! I’ve been with Texans for over ten years and this was my first time using them for auto financing. He made the process extremely easy and he gave me pointers on what to …
Veronica helped my Mom out today when she was in a tight spot, as I was unable to help her while at work. She’s not so good with technology, so on behalf of my mom: …
I worked with Chad Johnson, he assisted me in a timely matter with completing my new auto purchase. He was very helped and explained the full process and what to except from the dealership. This is the first time that I didn’t finance with …
Had an issue where I over drafted several times after not realizing a mobile deposit didn’t go through. Been banking with this company for 20 years. Texans is always trying to find ways to squeeze every nickel they can out of poor people.
We our raising our granddaughter and brought her in to open a teen checking account. Everyone was so nice and helpful from setting up the appointment with Victoria (I hope I remember her name right) to Tabitha who opened the account. We …
Typically do not leave reviews for any service, but Ivan at Texans CU is a pleasure to work with and wanted to make sure that was noted. Knowledgeable, thorough and responsive – Ivan will work hard on your behalf. Thanks Ivan, thanks Texans Credit Union.
Happy was very helpful on the phone today. She helped me with buying a game online I’d been trying to get for my sis, but it routed through Australia and flagged as fraud. She helped me fix it so I could buy my sis her birthday present. 🙂
KB was really cool to both me and my fiance. We didn’t mind the wait time to get myself set up with an account but he made it worthwhile. He exchanged jokes with us and didn’t make us feel like he wanted to rush us out of the building. Interactions like that are always important and we appreciate his time and effort very much.
I worked with a wonderful lady named Happy on a sticky, complicated problem for a half hour. She was as patient as a saint, always positive and professional. We worked things out just fine and I hope I can work with Happy the next time I call!
Tiffany was the best customer service has to offer. She helped me and my little old aunt take care of a very serious situation. If I could give her a thousand star rating I would. Tiffany you rock!
Spoke with Happy this morning! What an amazing customer service rep 🙂 She helped me get online to start paying bills through the website. She was the highlight of my day. Keep up the great work!!
Byron Grigsby helped me recover my on-line banking ability today, on my iPhone and Mac. I have used TEXANS for years and have seen them growing, improving, and adding more convenience to customers, even as I have moved from Dallas to …
Customer Service is friendly, and understanding. They took off a couple of overdrafts for me and I really appreciate them doing that. However I’ve had bad service from them as well. I purchased some items online from a fraudulent business …
Tiffany Berthelot on the Member Connect Team is the best! She went above and beyond to take care of my needs. If you ever need assistance, please ask for her. She’s great!
I have a great experience in the branch while opening my account. Staff members are very friendly and helpful . Special mention to Miss Tabitha, Mr Nishath and Mr James for going extra miles and taking care of my needs
I would like to share my experience with Texans Credit Union, on 777 Campbell Rd. Each time I visit this branch it’s always a great experience. About 3 weeks ago, I was assisted by Kevonte Clay, and he was very professional, kind and most …
I was having a hard time making an external transfer to pay my auto loan. When I called in I got a hold of Byron. He was very professional, efficient, patient, and answered all my questions. Best customer service I have ever experienced with a lender! Thank you for all your help sir!
Texans Credit Union employee, Byron Grigsby, is an awesome employee! My experience with him was a short one, but very proactive at ensuring I was the right client for my account. As well, Byron was caring as he responded to addressing my …
Just wanted to put a good review in for the excellent service that was provided by Heather Gibbs the other day at Texans Credit Union on Campbell Rd. branch in Richardson. She was so nice and very helpful to take care of all my needs. Great Job Heather!!
Texans CU customer service always makes you feel like you are interacting with your next door neighbor. Polite and helpful. Happy, the service representative, made my day by striking a friendly tone, while taking care of all my needs over the phone. Much appreciated!
I was happy talking to “Happy” today 🙂 A smooth first time right bank call can easily make my day. She helped me with my card replacement in few minutes and answered a couple of other inquiries as well. Generally I am satisfied with Texans CU services specially with the convenience of online banking and mobile APP.
First of all I would like to say that I absolutely love Texans credit Union bank! Everyone is always so nice and helpful and patient as well as understanding. I always have a great experience every time I go to any of their locations and or …
Worked with Tabitha recently to secure a loan for a new vehicle. The experience was pleasant and all around great! I have purchased many vehicles over the years and this tops them all. Mainly because of how fast and efficient it was. The …
I am so happy with the service I received from Kiara C, I am at a loss for words. She guided me through a very frustrating process, and had me smiling the whole time. She was very patient.. Thank you again.
Veronica at the Richardson office is wonderful. She is professional and patient. She helped solve my issues quickly and with reassurance. Thanks Veronica
I called in to pay my credit card statement and spoke with Happy , I wasn’t happy when I called but after speaking with her I was ! Her name is fitting and she was so polite and helpful !
The tellers Marifey and Candace are super professional and kind and I really appreciate how they treated me when I went in to the teller desk for the first time since becoming a member here. I use the app and web portal most of the time and …
Great experience at Texans. Went in to apply for an auto loan and Tabitha Greenlee made this process exceptionally simple and quick. Very thorough and great at her job. She explained everything well and followed up with me throughout the entire process! Highly recommend
Jaquelin assisted me 1/12/23 with an issue I had via text messaging. She was prompt, efficient asked all the right questions to resolve my problem. Very friendly and courteous.
This place has improved a bit in recent years but they still have a real problem fining people for being poor. They don’t seem to want to help anyone economically disadvantaged, but would rather squeeze extra money out of their poorest …
Highly recommend NOT using this CU to secure a loan. I am an RV dealer and had a customer who used this CU to finance a 50k RV from me, that this CU refuses to fund. We have a drafting agreement from them, and we produced everything to them …
I am really happy with my experience here at Texas CU. Heather was really helpful, personable, and guided us every step of the way with our auto loan. She made it simple, quick, and efficient. I am looking forward to doing more financial …
I worked with Happy both on Friday 4/8 and again today 4/13. She is 100% AMAZING and so helpful. She is patient and kind and personable. I enjoyed working with her to get what I needed taken care of. If Texans keeps people like her around …
Happy helped me over the phone with finding where my account number was and routing number. She is fun, sweet and professional. She did a fantastic job. Thanks again Happy!!
had login issues with one of our accounts and Happy was EXTREMELY helpful in helping us regain access to the account. She is very cheerful and HIGHLY customer oriented.
Jacqese was fantastic. Very courteous, patient and knowledgeable and understanding. It was a pleasure working with her. A fantastic asset to represent Texans Credit Union!
Worst banking ever, only reason I bank here is for a car loan. I would transfer my loan if possible. Banking technology is so far behind all other online banking. DO NOT USE THIS BANK. I have never had so many issues with a bank in my 41 years of banking. ENOUGH SAID. Watch out for all the charges they lay on you too.
Enjoyed working with Happy a Texans credit was very helpful in taking care of my concerns and was a delightful and joyful person. She uplifted my day. Thanks Happy!
Customer service rep. named “Happy” was wonderful today in helping me with my account information-updating request on the phone. She is definitely 5 out of 5 stars !
Today a Texans Employee help me out with a problem I was having with a payment for testing with the State of Texas. He was extremely professional and resolved my problem immediately. I wish to thank him and Texans Credit Union.
I’m a new Texans member and needed some assistance over the phone. I called and had the pleasure of speaking with Kiara C. She was so kind, patient and helpful. Her customer service was awesome!! She made me feel welcomed!
I spoke with a young woman named Happy and she justified her name. Great personality and was extremely helpful taking care of my issues. Excellent employee.
I am extremely pleased with the service I received from Texans Credit Union rep Happy. She was very patient and kind while answering all of my questions. I am looking forward to continuing my services with Texans CU.
I just had one of the very best customer service experiences by Happy!!! She had patience with my many questions as well as superior knowledge regarding my issues. You would be so glad to have her assisting you!!!
My Spouse died recently and Candace helped me with all the paperwork to close, transfer, and deposit funds in a seamless manner. She is very caring, professional, and showed the utmost respect to me as I deal with my loss. I appreciate her assistance very much.
I just had a wonderful customer experience with Tyndal, she understands customer service, and her knowledge and expertise was wonderful. She made me laugh and had a hilarious comment that was special. She deserves a raise and promotion because she understands the customer experience.
Happy was excellent. She provided World class service. She went over and beyond to make sure all my issues were taken care of. Very happy with TexansCU service.
Member Services really shine at Texans. Byron really helped me with a tricky online purchase. We worked through the issue and had a resolution within about 30 minutes. Terrific customer service.
I called with a request and was greeted by a lovely woman named Happy. She listened and explained what I needed to do to reach my goal! She emailed me the documents as we were still talking. Made it simple and made me happy!
Sanchira Thapa went above and beyond to help me secure a loan for an 11 year old used car. The official Texans rule is that they don’t finance cars over 10 years old. End of story. But she was so helpful and led me through the process with …
I called in bc I have a new auto loan and didn’t have any of the new information for my payment. I called in and spoke to Saul and I was so fortunate to have him as a representative. He walked me through the entire process made it easy for …
I was very impressed with the representative of Texans Credit Union that assisted me with resetting my password. She was very knowledgeable in the process, and was very patient with me. She demonstrated outstanding customer support skills.
Today I was assisted by the kindest customer service associate by the name of Happy! She was diligent & took care of all my issues in one call. Thank you so much Happy….I was happy to speak with you today!! Have a blessed Christmas!!
Very quick customer service, responsive and pleasant. Easy to deal with. Happy was just great to deal with. And all before I even had my coffee! I hope to use her again.
Just got off the phone with Noheni she was kind and helpful. I expected this to take a while and to be sent from person to person like most other banks but she knew her stuff and answered my all questions with professionalism and sent me on …
Always great customer service at Texans Credit Union. Customer rep are always willing to help. Had a very pleasant experience today with Happy. She was able to help me with a cheerful attitude.
I was on the phone with Happy for 37 minutes. She was more than kind in helping me resolve my issue. She went out of her way to complete my request. I wish everyone could be like Happy. The world would be a much better place!
I live overseas and wanted to reactivate my online account access while back in the US visiting family. The customer service agent I spoke with was very helpful and kept me informed on her progress gaining access to my information as an …
I’m a recently new customer & wanted to share at how impressed I have been with choosing to do business with this bank. A few days ago I needed online assistance to get set up and Ms. Happy helped me out. She demonstrated exceptional customer service skills during our call.
Wow! Customer Service member Happy, was extremely awesome. I opened a Auto Loan account through Texans CU and needed assistance setting up my account. Happy made the process seemless and I really appreciate her help. My first experience with Texans CU was great because of Happy!
Cristy has been super helpful, efficient and very knowledgeable! Her service has been amazing! Super friendly and welcoming. I always look forward to come to the Allen Branch because of the awesome service Cristy has provided. Texans Credit Union should be blessed to have Cristy as their employee.
N. R.
Today I had such a wonderful interaction with Texans Credit Union! Happy was such a joy to speak with over the phone and worked quickly to expedite my time sensitive request. Texans hires the best people and Happy is definitely one of them! She made my afternoon ☺️!
This morning I noticed there was a charge in my checking account that wasn’t mine. I needed help with a fraudulent form. Due to some computer issues on our end it was taking longer than it should have. Happy stayed with us until it was …
Don’t recommend. First of all, their digital technology is stuck in 2005. If you’re used to advanced online banking offered by competing banks, you’ll be in for a shock. …
Happy was very helpful, friendly, and prompt when I called with a question! Appreciate her help.
Mrs happy was very nice over the phone and even all their other workers are pretty professional and nice to talk to
The contact I had with customer service relations person happy was an inspiration for all customer service representatives gave her a 5 star and all of her professionalism thank you
Happy was very helpful and friendly always a pleasure doing business with Texans Cu
Happy was a joy to speak to on the early, cold, icy- school closed Friday morning!! I had an issue with my debit card after having a new one issued for fraud charges- thought I had activated it and saved my pin- but it wasn’t working!! She …
Kiara at the Richardson branch was very professional and knowledgeable on the help that I needed. Couldn’t of done it without her. Service like that makes me have faith in the business world. Thanks Kiara, YOU ROCK!!!!
Cheristy was great! Very informative and a joy to talk with.
I spoke with Happy a Service Member at Texans. She was wonderful to deal with. She went above and beyond to get me the forms I needed and then helped me fill them out. She is a very valuable asset at Texans Credit Union!
I want to thank Happy and others for helping me get back on my feet with everything that happened recently. Now that it is all taken cared of, makes me proud to be part of Texans Credit Union over the years since my parents have been with them since I was little! Thanks Happy and others for all the wonderful help!
Highly recommended.
I love it
Great interest rates on Auto Loans
Friendly and great assistance
online banking doesnt work in 2019
Superior service provided by Stephanie.
Excellent customer service!!
Tabitha was super helpful!
I am a credit union client since 1997.
Great car loan service!!
Old review got deleted. This place is still full of scam artists. DO NOT TRUST!
Happy was patience and very helpful
Very pleasant, timely and professional
Excellent customer service from Happy!
After having some problems getting my account set up Texans made everything right.
Excellent service Andrew Freeman is the best I recommend them
Excellent Service everytime! Tashi was courteous and efficient!
The best place to do your banking
Should be open, only drive thru. They don’t understand covid.
Quick customer response
Excellent service, you should move your accounts here as soon as possible.
Fast and responsive to inquiries – Happy was very helpful!
Happy was very friendly, positive, and helpful!
She was very helpful and friendly.
Customer service is exemplary!!!
Sanchita made refinancing my car a breeze. Thank you so much!
Great bank the best
Worst credit union ever
Happy was extremely helpful and pleasant to work with!!
Excellent service courtesy of Financial Service Representative Heather Gibbs
Natalie is very professional and a great person to work with. Thumps up
Very professional and helpful
Was a very pleasant enrolling with Texas today with Tabitha. She answered all my questions
Great customer service!
Horrible bank, horrible experience with my auto loan. Everything is so needlessly complicated with them. Closing my account as soon as my loan is paid off.
Thank you Char for easy transaction. You made everything today easy
This is a “Credit Union” by name only and not by their practices. They will nickle and dime your account worse than a big name bank. STAY AWAY! 😡 …
Tabitha was excellent at helping us clear up fraud with our account and even stayed late on a Saturday!!!
Hill was very friendly and efficient
I just attempted to cash a check that was made out to me. I spent 25 minutes at the teller’s window while they made a “chart” for me (which required two pieces of government issued ID.), called the customer to verify that they had written …
Member service is always prompt with request and friendly.
Rozetta was very helpful today…I really appreciate her knowledge and she help set up my appointment.
Best credit union eva!!
Kalynda Jensen went above and beyond to assist my daughter and me with a very trying situation. Thank you so much Kalynda!
After being a member for over 20 years I messed up with an online payment resulting in a $20 overdraft. I was charged $35 for the overdraft and then charged a $5 overdraft protection fee. It was my first time in 20+ years and they would not waive the fees. I am no longer a member
Member services is awesome answered my questions and provided me with ACH form via Docusign. Thanks guys
Great personal service. Helpful , friendly staff. Easy to reach people on the phone.
Kiara went above and beyond in assisting me. Very knowledgeable 10/10.
When I worked in Richardson, I mainly had the bank with them, they were good, my only gripe was the ATM was not available all over the place so I switched to boa
Needed to update my Payable on Death form. Couldn’t do it online. Talked to Abby(?) and she sent me the form to fill out.
BYRON IN MEMBER SERVICES JUST DID AN OUTSTANDING JOB OF HELPING ME OVER THE PHONE!!
SUPER GREAT CUSTOMER SERVICE REP!!👍 …
“Happy” with Texans Credit Union was extremely friendly and very knowledgeable!
Saad was wonderful to work with. He had a great personality and obviously knew the products available at TCU Refinancing was a breeze with him
Thank you for providing “above and beyond” customer service! Besides just being polite and professional, I can tell y’all genuinely care about your members and I love that.
Love the experience and will be back next time I decide to finance an auto purchase. These guys waste no time and move quickly. Thank you!
Friendly bankers who will take all your money at the current interest rate. I banked with them for 2 years, and I’m glad I moved my wealth to Fidelity. The fees were killing me.
Excellent service by @ Sanchita Thapa and made my car loan experience like a peace of cake !!
I strongly recommend her for anyone who is looking for car loans!! …
My husband and I went in to get pre-approved for auto loan. Char came to our aid. Char was professional, personable, and efficient.
I’ve been a member for a number of years. In January, I applied for a car loan with Reese. I purchased an Audi R8 V10. Reese made the process super easy. The entire loan was signed sealed and delivered in record time. In 5 months, I’ll will trade the R8 up to a Lambo Huracan. I will definitely go back and see Reese.
Great bank to refinance car loans,
This is my third time doing it and I honestly can say, you save a lot on interest with them.
Thank you
Happy was not only very efficient at fulfilling my request but also very pleasant to deal with.
The lady at the front desk was very professional and accommodating. She took care of what I needed in a kind and professional way. This was the main branch in Richardson TX.
Valerie, the teller on duty, not only cheerfully deposited the check I brought into my checking account , but also thoughtfully offered an envelope for the small sum I was withdrawing in the same transaction.
Pierre made car refinancing process really easy and got the best rate possible. He communicated every step of the process with me and we closed on time.
I went to the Campbell Road location today. Veronica Raiborn helped me. I had to fill out a form to have a wire sent to my mortgage company and I had to ask Veronica several times how to fill out certain things. She went above and beyond to help and always with a smile.
Regretfully refinanced my vehicle through them. Yes, they offered me a lower rate (2% less than my previous APR) but their loan process is extremely slow and marginally outdated, their associates are intentionally terrible with their …
The drive thru teller at the Campbell branch is covered by an employee that doesn’t know how to handle customers banking requests. Anything the least bit difficult (depositing two checks and cashing a third) she MAKES you go in to the lobby …
Absolute worst online banking. They will delete your online account if you don’t use it every month. Want to occasionally check your statement online? Can’t do that. Want to occasionally wire money? Can’t do that. Because if you go …
I became a member of Texans Credit Union in 1999 when I worked across the street from the main branch on Campbell Rd.
I’ve dealt with quite a few of the staff and some of the service I have received …
Sanchita was amazing!!! Super helpful, very patient and made my auto loan process so easy! She’s helped me set up a news account, get a vehicle loan plus setting my TCU app!! Give this lady a raise!!!!
Feels like home. Jocelyn is so helpful and kind!
Happy is very sweet and a helpful person. She is spunky and fun to visit with. I love how she greets people.
I have applied for a simple car loan that I can get instantly in any car dealer and their underwriter calls me and tells me my DTI is high and I cannot get the loan. I know exactly what my DTI is and my credit score is excellent. She didn’t …
Great Place ! Talked to Kiara this morning on the phone ! Very Professional, very sweet and nice ! Helped me out immensely! Thank you so much ! Steve S
All advantages of a credit Union are obvious. in comparison to different credit unions although they may be bigger and higher! What i love most is that the representatives do not worry approximately each little aspect or office work. They …
Hands down, the best place to get a loan. Buying a car from Tesla is not an easy process. The team at Texans CU made it as easy as could be.
Excellent service from Happy when I needed some assistance this morning! Thanks!
I’ve been a TCU member since 1980 and I’ve had nothing but the best of service and treatment. Even during the time of receivership, they were very amenable to work with and when I lived in the Plano area, the tellers were always pleasant …
Worked with Tiffany B. to help change some information on my loan application. She was terrific. Thanks.
I received excellent customer service from Candace DeBoer at Texan’s Credit Union when I got a loan last week. I appreciate the great service and thank you Candace! Highly recommended.
Their website was updating, which caused an issue with my card and forced me into a very tough position. This is now the third time this has happened. Poor excuse for online banking and I will not only be closing my account, but I will be filing a complaint. Terrible bank, and I regret ever opening an account with them.
Hill was kind and very helpful. It was a quick transaction.
I talked to the Liza Ruiz who handled the mortgage I guess. Who is pretty much straight forward on everything don’t want to waste her time. I asked her how much is interest rate and the APR (4.01 that’s what she told me)i told her I do …
Excellent service as always – thanks, Kiara. 👍
TexansCU is a modern institution with small town-friendliness & expertise. …
Byron handled a situation for me today in a most professional and helpful manner. I appreciate Byron and his ability to assist me in a most timely manner.
Byron Grigsby in customer service was knowledgable and professional. He help me resolve online banking issues quickly.
I had just received my new credit card it was associated with my checking and it should have been associated with my savings account so CHAR she did a great job and help me hook up to the correct account
I needed access to a source of funds quickly after wasting time at a big bank. Texans Credit Union in the form of Wanda Weinherger and Aisha Khan came to the rescue and resolved my requirement in an hour just before closing. Very impressed …
I think her name was Kyla? The little girl in drive thru was the sweetest thing I have ever met. After a bit of confusion, we found out I was supposed to be at Credit Union of Texas. Even though I don’t bank here, she actually looked up the …
Adrien Augustine is an Amazing Manager, Leader and Person, with the stadd as well! Thank you !
I have been with Texans for years and they always excel in customer service and convenience. Their loan process is easy and not complicated. Whitley and Tracey are very responsive during the loan process. I recommend Texans CU for any financial needs.
Veronica, the front desk receptionist, was very helpful in canceling two of my debit cards and creating new cards for me in a very short time.
Veronica was very sympathetic and caring to a situation I shared with her.
We went into TCU office in Richardson,TX. We went to carry out 4 transactions today. We switched money between accounts closing some and opening others. Char, who was our TCU banking associate led us through each step. Char explained each …
Texans is a great place to do business with. Been with them for years, its always fast and easy. Alex Limon was a pleasure to work with!!
I write reviews often, however, I wanted to take an opportunity to share my experience with Texans Credit Union Financial Service Representative Rokeya Sultana from the Campbell Branch. …
I want to give special thanks to Rosetta Dye at Texans Credit Union in Richardson. I had an issue and Rosetta went way beyond normal customer service to help me get my problem resolved. I was grateful and appreciated her help. That is what I call good customer service, a rare thing in 2020!
I loved having a loan with them, the rates were great. Until rates dropped and I wanted to refinance my vehicle. They wanted to charge me a higher rate to refi my loan with them and it made no sense. So, I went with a different credit …
I was served almost instantly … the young lady that served understood exactly what I wanted. She was pleasant and very knowledgeable of the business at hand. I wish I remembered her name because she should be personally recognized for her excellence.
Had a great experience at the TCU Campbell/75 branch today. The teller (Valerie), went above and beyond to resolve my issues. I’ve been a member for many years and absolutely love TCU!
Been with this bank for about 3 years. Everytime I have an issue, it is resolved quickly. The employees are always ready to help and will go out of there way to make things right. Contacted them about a fraudulent charge in my account and …
My husband and I have two auto loans through TCU. We worked with Sanchita T. who was absolutely awesome. I needed to purchase a car quickly due to unforeseen circumstances, and she was able to get us set up and approved quickly. She went …
Edited to add: This did end up getting resolved. I was contacted by a manager who helped sort the issue out properly. …
When you see commercials on TV about financial companies saying they put their clients interests first, Texans Credit Union could put themselves in that category, except in is not in their purview to spend money on advertising. Texans CU is …
Just bought a low mileage used car from one of Texans Credit Union preferred dealerships. Great experience, excellent low interest rate and no hassle with the financing. Customer service from Texans is always great.
Natalie Meyer was an absolute delight to deal with. My mother and I had some complicated changes to make on our accounts and she did a great job of helping us out. 10/10!!!
I visited the Campbell Rd branch yesterday with an appointment to effect an electronic transfer of funds. Assistant Branch Manager Rosezetta Dye met me as I arrived. Ms Dye was friendly, personable and very competent. With her …
Andrew Freeman is amazing ! My husband and I completed the application on Thursday and on Friday morning ! Andrew reach out to ask a couple of questions and by mid afternoon the deal was done,The communication and the response time was excellent ! Andrew you are Awesome!!! and a great asset to Texans.
I appreciated Char taking the time to set me up with a new account without an appointment. She nicely asked me to return after she finished helping someone else and patiently answered all my questions. Thank you for taking care of your members.
I had good bankers in the past, but the Texans Credit Union branch manager Yvette and the personal banker Tabitha are the best I’ve ever seen. Both were so knowledgeable, friendly & supportive. I even asked the manager for a date
This is a review of my experience with a Mortgage Specialist only. I have banked with Texas Credit Union for about 10 years and I’ve not had any issues. We went through the pre-approval process for a VA mortgage loan and submitted all of …
Heather was very friendly helpful and prompt
She listen to my true needs and got my loan approved fast and handled the loan with professionalism and got everything done without no problem …
I always have the best interactions and customer service. So glad to be a part of this bank again for my refi loan. Thank Chad for making it happen.
I spoke with Happy this morning and she was very helpful! Thank you so much!
Most friendly people that help my great grandson open up a new saving account..Natalie Meyer need a employee day off for beening so nice. Hope she has a wonderful weekend. Oh yes the lady at customers desk was most excellent and nice as well
I called in due to an error when using the online banking. Byron knew exactly what was wrong and resolved the issue promptly. Great customer service.
The Campbell branch was so helpful and amazing Tabitha had so much with a smile with us she took the time to get to know me and was very sweet. Yvette the branch manager was helpful as well as knowledgeable . Savannah the loan officer introduced herself and was nice as well
I worked with heather and she was absolutely a blessing. Made every step of the process for a personal loan as fast and smooth as possible, I highly recommend working with heather.
Byron Grigsby was a pleasure to work with. Had the “human touch” when needed. Thanks!
I spoke to Tiffany today in regards to lacking service I received at the Josey Ln. branch, and she was much more understanding and helpful. …
I opened up two vehicle loans through Texans. Jessica was my loan officer She was awesome. I’m in Central Texas and every time I called her she replied back fast as she could even during the horrible winter weather we were having. This was …
I came in and changed my old checking account to a new one. The lady
that I worked with was very good at changing it over in a short period
of time. I have been with Texans Credit Union 59 years and I really like
this bank. I will stay with Texans the rest of my life.
Twice in the past few weeks my wife & I have had challenging banking scenarios that were solved with complete professionalism and courtesy by one of the Branch Managers, Yvette Taft. She was quite awesome in executing these complex banking …
Today I had such a wonderful interaction with Texans Credit Union CSR; Happy
Happy was terrific and made me so comfortable and was extemely helpful.
Happy provides the absolute best customer service. Not only is she friendly and cheerful, but she is very competent. My interaction with her was a productive experience.
I work with Valerie many times and she is always so nice and treat her customers just right !
Happy was very pleasant to speak with, and she was extremely helpful!
I just thought I’d write a review about how pleasant it was to interact with Ms. Happy, who walked me through the process of setting up my first online access. She did an excellent job and also made me happy in the process.
I called in for an issue with my account & Happy helped me out. She was so friendly, polite and helpful. She listened to my issue & was able to help out immediately. It was a great experience thanks to Happy!!
Texans CU was very professional and easy to work with. Refinanced by auto loan and got an excellent rate as well. From the time I first called and till the time I signed the paperwork via DocuSign, about three days, the process was smooth and I have to acknowledge the great service I received. Keep up the great work and thank you!
Alex Limon was my loan officer and was extremely thoughtful, kind and personable. He’s meant for big things!! My experience with him every time is smooth, easy and straight forward. He’s very well educated and thorough. I love that he …
Veronica-just none better. She was just amazing. She stayed on top of everything and just made it all happen.
I worked with Chad Johnson with my auto financing and he was great! I’ve been with Texans for over ten years and this was my first time using them for auto financing. He made the process extremely easy and he gave me pointers on what to …
Veronica helped my Mom out today when she was in a tight spot, as I was unable to help her while at work. She’s not so good with technology, so on behalf of my mom: …
I worked with Chad Johnson, he assisted me in a timely matter with completing my new auto purchase. He was very helped and explained the full process and what to except from the dealership. This is the first time that I didn’t finance with …
Had an issue where I over drafted several times after not realizing a mobile deposit didn’t go through. Been banking with this company for 20 years. Texans is always trying to find ways to squeeze every nickel they can out of poor people.
We our raising our granddaughter and brought her in to open a teen checking account. Everyone was so nice and helpful from setting up the appointment with Victoria (I hope I remember her name right) to Tabitha who opened the account. We …
Typically do not leave reviews for any service, but Ivan at Texans CU is a pleasure to work with and wanted to make sure that was noted. Knowledgeable, thorough and responsive – Ivan will work hard on your behalf. Thanks Ivan, thanks Texans Credit Union.
Happy was very helpful on the phone today. She helped me with buying a game online I’d been trying to get for my sis, but it routed through Australia and flagged as fraud. She helped me fix it so I could buy my sis her birthday present. 🙂
KB was really cool to both me and my fiance. We didn’t mind the wait time to get myself set up with an account but he made it worthwhile. He exchanged jokes with us and didn’t make us feel like he wanted to rush us out of the building. Interactions like that are always important and we appreciate his time and effort very much.
I worked with a wonderful lady named Happy on a sticky, complicated problem for a half hour. She was as patient as a saint, always positive and professional. We worked things out just fine and I hope I can work with Happy the next time I call!
Tiffany was the best customer service has to offer. She helped me and my little old aunt take care of a very serious situation. If I could give her a thousand star rating I would. Tiffany you rock!
Spoke with Happy this morning! What an amazing customer service rep 🙂 She helped me get online to start paying bills through the website. She was the highlight of my day. Keep up the great work!!
Byron Grigsby helped me recover my on-line banking ability today, on my iPhone and Mac. I have used TEXANS for years and have seen them growing, improving, and adding more convenience to customers, even as I have moved from Dallas to …
Customer Service is friendly, and understanding. They took off a couple of overdrafts for me and I really appreciate them doing that. However I’ve had bad service from them as well. I purchased some items online from a fraudulent business …
It’s always a pleasure to do business with TCU. Happy was fantastic and took care of my request right away!
I’ve been a member for 48 years they always help me great people love them
Agent “Happy” was wonderful and knowledgeable and professional , I loved taking to her thank you
The service person that help me was so profesional and helpfull she resolves all my question amd help me on a making my paymet I’m so great full
Tiffany Berthelot on the Member Connect Team is the best! She went above and beyond to take care of my needs. If you ever need assistance, please ask for her. She’s great!
I have a great experience in the branch while opening my account. Staff members are very friendly and helpful . Special mention to Miss Tabitha, Mr Nishath and Mr James for going extra miles and taking care of my needs
I would like to share my experience with Texans Credit Union, on 777 Campbell Rd. Each time I visit this branch it’s always a great experience. About 3 weeks ago, I was assisted by Kevonte Clay, and he was very professional, kind and most …
I was having a hard time making an external transfer to pay my auto loan. When I called in I got a hold of Byron. He was very professional, efficient, patient, and answered all my questions. Best customer service I have ever experienced with a lender! Thank you for all your help sir!
Texans Credit Union employee, Byron Grigsby, is an awesome employee! My experience with him was a short one, but very proactive at ensuring I was the right client for my account. As well, Byron was caring as he responded to addressing my …
I talked to Happy one of costmer service representative at Texas credit union, she was very helpful , she provide me very good costumer service
Great auto loan rates, and helpful, friendly service! Shoutout to Happy, who was a fantastic example of said service!
I called in and spoke to Byron in member services, he was fast, professional, and humorous and helped me log back in easily to my account. …
I was making a loan payment and I had the best experience with Happy who took the time to help me make the payment over the phone. Thanks Happy
Just wanted to put a good review in for the excellent service that was provided by Heather Gibbs the other day at Texans Credit Union on Campbell Rd. branch in Richardson. She was so nice and very helpful to take care of all my needs. Great Job Heather!!
Texans CU customer service always makes you feel like you are interacting with your next door neighbor. Polite and helpful. Happy, the service representative, made my day by striking a friendly tone, while taking care of all my needs over the phone. Much appreciated!
I was happy talking to “Happy” today 🙂 A smooth first time right bank call can easily make my day. She helped me with my card replacement in few minutes and answered a couple of other inquiries as well. Generally I am satisfied with Texans CU services specially with the convenience of online banking and mobile APP.
First of all I would like to say that I absolutely love Texans credit Union bank! Everyone is always so nice and helpful and patient as well as understanding. I always have a great experience every time I go to any of their locations and or …
Worked with Tabitha recently to secure a loan for a new vehicle. The experience was pleasant and all around great! I have purchased many vehicles over the years and this tops them all. Mainly because of how fast and efficient it was. The …
I am so happy with the service I received from Kiara C, I am at a loss for words. She guided me through a very frustrating process, and had me smiling the whole time. She was very patient.. Thank you again.
Veronica at the Richardson office is wonderful. She is professional and patient. She helped solve my issues quickly and with reassurance. Thanks Veronica
I called in to pay my credit card statement and spoke with Happy , I wasn’t happy when I called but after speaking with her I was ! Her name is fitting and she was so polite and helpful !
I called into customer service and Byron got me taken care of in no time. Extremely friendly!
Customer service rep named Happy was awesome to speak with and helpful. She truly is an excellent representation of her name.
The tellers Marifey and Candace are super professional and kind and I really appreciate how they treated me when I went in to the teller desk for the first time since becoming a member here. I use the app and web portal most of the time and …
Great experience at Texans. Went in to apply for an auto loan and Tabitha Greenlee made this process exceptionally simple and quick. Very thorough and great at her job. She explained everything well and followed up with me throughout the entire process! Highly recommend
Jaquelin assisted me 1/12/23 with an issue I had via text messaging. She was prompt, efficient asked all the right questions to resolve my problem. Very friendly and courteous.
This place has improved a bit in recent years but they still have a real problem fining people for being poor. They don’t seem to want to help anyone economically disadvantaged, but would rather squeeze extra money out of their poorest …
Highly recommend NOT using this CU to secure a loan. I am an RV dealer and had a customer who used this CU to finance a 50k RV from me, that this CU refuses to fund. We have a drafting agreement from them, and we produced everything to them …
I am really happy with my experience here at Texas CU. Heather was really helpful, personable, and guided us every step of the way with our auto loan. She made it simple, quick, and efficient. I am looking forward to doing more financial …
I worked with Happy both on Friday 4/8 and again today 4/13. She is 100% AMAZING and so helpful. She is patient and kind and personable. I enjoyed working with her to get what I needed taken care of. If Texans keeps people like her around …
Happy helped me over the phone with finding where my account number was and routing number. She is fun, sweet and professional. She did a fantastic job. Thanks again Happy!!
had login issues with one of our accounts and Happy was EXTREMELY helpful in helping us regain access to the account. She is very cheerful and HIGHLY customer oriented.
Jacqese was fantastic. Very courteous, patient and knowledgeable and understanding. It was a pleasure working with her. A fantastic asset to represent Texans Credit Union!
Worst banking ever, only reason I bank here is for a car loan. I would transfer my loan if possible. Banking technology is so far behind all other online banking. DO NOT USE THIS BANK. I have never had so many issues with a bank in my 41 years of banking. ENOUGH SAID. Watch out for all the charges they lay on you too.
Enjoyed working with Happy a Texans credit was very helpful in taking care of my concerns and was a delightful and joyful person. She uplifted my day. Thanks Happy!
Customer service rep. named “Happy” was wonderful today in helping me with my account information-updating request on the phone. She is definitely 5 out of 5 stars !
Today a Texans Employee help me out with a problem I was having with a payment for testing with the State of Texas. He was extremely professional and resolved my problem immediately. I wish to thank him and Texans Credit Union.
I’m a new Texans member and needed some assistance over the phone. I called and had the pleasure of speaking with Kiara C. She was so kind, patient and helpful. Her customer service was awesome!! She made me feel welcomed!
I spoke with a young woman named Happy and she justified her name. Great personality and was extremely helpful taking care of my issues. Excellent employee.
I am extremely pleased with the service I received from Texans Credit Union rep Happy. She was very patient and kind while answering all of my questions. I am looking forward to continuing my services with Texans CU.
I would not be staying with this Credit Union if it wasn’t for Byron.
I bought out my lease on my car, and because of my high credit rating I was …
I just had one of the very best customer service experiences by Happy!!! She had patience with my many questions as well as superior knowledge regarding my issues. You would be so glad to have her assisting you!!!
My Spouse died recently and Candace helped me with all the paperwork to close, transfer, and deposit funds in a seamless manner. She is very caring, professional, and showed the utmost respect to me as I deal with my loss. I appreciate her assistance very much.
I just had a wonderful customer experience with Tyndal, she understands customer service, and her knowledge and expertise was wonderful. She made me laugh and had a hilarious comment that was special. She deserves a raise and promotion because she understands the customer experience.
Happy was excellent. She provided World class service. She went over and beyond to make sure all my issues were taken care of. Very happy with TexansCU service.
Member Services really shine at Texans. Byron really helped me with a tricky online purchase. We worked through the issue and had a resolution within about 30 minutes. Terrific customer service.
I called with a request and was greeted by a lovely woman named Happy. She listened and explained what I needed to do to reach my goal! She emailed me the documents as we were still talking. Made it simple and made me happy!
Sanchira Thapa went above and beyond to help me secure a loan for an 11 year old used car. The official Texans rule is that they don’t finance cars over 10 years old. End of story. But she was so helpful and led me through the process with …
I called in bc I have a new auto loan and didn’t have any of the new information for my payment. I called in and spoke to Saul and I was so fortunate to have him as a representative. He walked me through the entire process made it easy for …
I was very impressed with the representative of Texans Credit Union that assisted me with resetting my password. She was very knowledgeable in the process, and was very patient with me. She demonstrated outstanding customer support skills.
Today I was assisted by the kindest customer service associate by the name of Happy! She was diligent & took care of all my issues in one call. Thank you so much Happy….I was happy to speak with you today!! Have a blessed Christmas!!
Very quick customer service, responsive and pleasant. Easy to deal with. Happy was just great to deal with. And all before I even had my coffee! I hope to use her again.
Just got off the phone with Noheni she was kind and helpful. I expected this to take a while and to be sent from person to person like most other banks but she knew her stuff and answered my all questions with professionalism and sent me on …
Always great customer service at Texans Credit Union. Customer rep are always willing to help. Had a very pleasant experience today with Happy. She was able to help me with a cheerful attitude.
I was on the phone with Happy for 37 minutes. She was more than kind in helping me resolve my issue. She went out of her way to complete my request. I wish everyone could be like Happy. The world would be a much better place!
I live overseas and wanted to reactivate my online account access while back in the US visiting family. The customer service agent I spoke with was very helpful and kept me informed on her progress gaining access to my information as an …
I’m a recently new customer & wanted to share at how impressed I have been with choosing to do business with this bank. A few days ago I needed online assistance to get set up and Ms. Happy helped me out. She demonstrated exceptional customer service skills during our call.
Wow! Customer Service member Happy, was extremely awesome. I opened a Auto Loan account through Texans CU and needed assistance setting up my account. Happy made the process seemless and I really appreciate her help. My first experience with Texans CU was great because of Happy!
Cristy has been super helpful, efficient and very knowledgeable! Her service has been amazing! Super friendly and welcoming. I always look forward to come to the Allen Branch because of the awesome service Cristy has provided. Texans Credit Union should be blessed to have Cristy as their employee.
N. R.
Today I had such a wonderful interaction with Texans Credit Union! Happy was such a joy to speak with over the phone and worked quickly to expedite my time sensitive request. Texans hires the best people and Happy is definitely one of them! She made my afternoon ☺️!
This morning I noticed there was a charge in my checking account that wasn’t mine. I needed help with a fraudulent form. Due to some computer issues on our end it was taking longer than it should have. Happy stayed with us until it was …
Don’t recommend. First of all, their digital technology is stuck in 2005. If you’re used to advanced online banking offered by competing banks, you’ll be in for a shock. …