They have change my appointment/time. Bad customer service and confusion for the reason being there, got different answers from different staff and now they want me to pay more out of pocket.
Worst place to go. DR. very rude. order glasses everytime glasses came in glasses were always broken, wrong color, wrong lenses…. not customer service friendly..
Never knew why I couldn’t see but I got the help I needed. Mrs.Hernandez explained and helped me understand my concerns!! I’ve been coming here since I was 14 I recommend coming here !!!!
Dr.Varghese was such a nice person and explained every situation very clearly. I’m really glad that I found this place and I highly recommend it to everyone!
Excelente clinica y profecionalismo, atienden muy rapido y ablan español.
I love them very good they did not take me in the room and it is not the first time I come
Wonderful customer service.ladies very professional and Doctor very knowledgeable and down to earth, explained everything so we could understand husband exam!!!!Highly recommend!!!
Usually when you call places to make appointments the receptions are just rude well I called to make an appointment and this young lady Rosie answered and was very polite she was very helpful and making sure my insurance was okay.
Very courteous, professional, and friendly.Dr Varghese was very helpful answering all my questions and Fushia was fantastic helping me with lens and explaining my options for my frames.
I give them ⭐️⭐️⭐️⭐️⭐️ first time getting glasses here, great selection, friendly people. Rosie and Cindy were very patient with me for I had alot of questions.
Been going here for a while, place is clean, staff is professional, the one that usually helps me is Chayo, she answers every question I have and makes me feel comfortable. Highly recomend! Great place. Great people. Great atmosphere!
We took our 4 year old daughter and she loved the experience. Dr. Varghese was great and made the visit fun which made it for a non-stressful environment.
Professional office staff treat patients with respect and care.
Doctors have diagnosed problems and continued to treat and check often on progression.
Love these people!
I’ve come here for eye checkups and glasses frames for about 5-6 years. Each time the staff has been super friendly and helpful on what is best for my eyes.
Dr. Reyna Hernandez was very informative and her staff was awesome and friendly. It’s a little drive from where I live but will continue to go because of the service I received!
My son and i had an awesome experience here at this location. The optometrist helped us and explained very well. Very helpful from the front office to the back.
The staff was friendly and professional. Didn’t have to wait much to be taken back. Cindy was real sweet and knowledgeable and answered all my question as best as she could.
I made an appointment a month in advance. This office is so busy it’s hard to get in. They left me a voicemail 12 days before my appointment. Because I did not call back to confirm 5 days before they cancelled my appointment. I made an …
I love Vision Source and the entire staff. They always make my visit comfortable and always polite. They definitely know how to care for their clients 😊 …
Great staff, friendly and lots of options. Fast, flexible and easy. Whoever gave low ratings did not follow directions in voicemails left when confirming appointments.
Worst practice ever. I came in on June 1st for to order a pair of prescription eyeglasses . I ended up purchasing a pair of prescription shades, only seen one pair that I liked. I paid $56 total after insurance. First, I was overcharged …
Let me just say Laura medina is outstanding with her service, she greeted me with smile that always a plus… she was helpful, and was able to answer my questions. If you ever go here ask for Laura!
GREAT SERVICE! They don’t just have great service. They make you feel comfortable and not nervous. I have been going there for 5 years and I don’t have one complaint! I recommend this office to everyone.
This past Tuesday my son had an appointment missed work for that which is ok , my 5 yr old happen to have a doctors appointment the same day I’m a busy mom and didn’t realize that the message send from them saids not to bring an additional …
They have great customer service. Amazing attitude towards communicating.
Recommend friends and family members to come here for appointments for their vision.
This was a Great friendly experience for both my children. The doctor was very patient with them. Would definitely recommend vision source to family and friends.
Amazing place! Doctor and assistants are great! They have very well updated technology. I’ve never been to vision place that is so beautiful on the inside and out!
I have been a patient for over 15 years and I love Dr. Hernandez! I wouldn’t trust my or my daughter’s eyes to anyone else! The office is wonderful too!!!
Excellent service! My first time to get an eye exam and glasses and everything went as smooth as possible. From checking in to checking out and all of my questions were answered.
Amazing staff. I recommend this optometrist I had my eye exam here and the technician Rosie was very helpful she explained everything clearly. She made my whole visit a great experience.
The staff were very friendly and the service was speedy. Would definitely recommend. The provider was very young and educated and made sure I knew what eveything meant and understood.
I was due for my eye exam decided to try this office, had a great experience, everybody was friendly. Rosie the young lady that started my tests explained everything step by step. Without a doubt will be back.
doctors are great, however i cannot even schedule an appointment with them because it seems every time i call them there’s always a problem with the phone like someone not picking up or placing me on hold then just hanging up, and not …
This location never answers the phone! I have been waiting almost 3 weeks for my glasses. Each time I call, the only thing I am told is they are waiting for the glasses to come back from the lab. I ask them to call the lab to get a status …
Bad customer service. No one return your phone calls and they told us to leave because they said our kids were loud. Everyone in that office is rude and have no customer service at all. I hope the doctor knows about her team being like like that. Treating people bad and discriminating.
Dr. Hernandez as a doctor is quite knowledgable and thorough, HOWEVER I can not in good conscience recommend her businss to anyone based on their business practices. Sadly errors on the part of her staff over a period of 3 years is less …
great staff! the waiting time wasn’t long!
the Dr was wonderful! i went to get my eyeglasses and they helped me a lot! i would highly recommend this eye care center!
The staff is wonderful and super helpful. Dr. Hernandez explained everything to me and is super patient. There is a wide range of glasses to choose from. I would highly recommend this place!
Bought contacts from this place. One of the boxes of contacts made my eyes burn, so I tried another pair, same issue. I called Vision Source to let them know, spoke with Cary who told me to use a different box. did that and that worked. So …
We have been going to Vision Source for a few years and love this office and the staff. Everyone is very helpful and professional. Highly recommend this office and all the Doctors.
Ashley Vargliese was very informative. Explained step by step of the exam, asking detailed questions. I have been going to thier offices for three years. They have taken such good care of my family I wouldn’t go any where else.
I’ve been coming in for a few years now. I’m always amazed in the good costume service I recieve. There’s a new face everytime I come but they are very helpful and kind. Cindy has been there these past years and she always starts my exam …
DO NOT COME HERE IF YOU HAVE CIGNA. I have had this issue SEVERAL times. I am covered under cigna vision, they tell me I am not. I showed my insurance policy along with being on cigna customer service with them. They still did not take my …
Well, first off, I set an appointment and they called to reschedule it because “they didnt realize there was so called mistake made at the time the appointment was set up”. we go ahead and reschedule and they call me a day prior to say that …
The best eye staff and doctor ever. Very personable and caring. Glad I am a patient at Vision Source and Reyna Hernandez is my eye doctor. She makes me feel very comfortable.
My first time visiting this office an loved the customer service received and also got the best service ever. The Dr. was amazing with such a blessing. Will referred this place of business.
Dr Hernandez was awesome! Her staff was also very friendly and helpful. The prices are also very competitive compared to bigger stores. I highly recommend Vision Source.
Visit was for Mom. Dr. Ashley Varghese explained everything. Mom was comfortable and felt that doc took care of her. More importantly that she listened. Looking forward to getting the new pair of glasses.
They just want money. When you have an issue the doctor doesnt even come out to talk to you. They did not tell me I had a balance FOR OVER A YEAR and when I checked in they did not tell me. They told me when I was waiting for the doctor and that I could not continue my appointment.
One the worst experiances I ever had. What should of been a simple glasses/contact exam turned out to be months of stress. Wrong prescriptions, forgot to put in my contact order, literally took almost 2 months to receive them. To make …
I went there for an eye exam and glasses. I also had to go back to recheck the pressure in my eyes for glaucoma. I love Dr. Hernandez and think she is wonderful. The only problem I have is sometime waiting to long in the waiting room to be called back.
This place is AWESOME! I brought my 8 years old son, Dr Varghese was so nice, explained everything in detail, and made him feel super comfortable. The facility is so nice, so was the staff. I highly recommend this place!
She is the best and I love her and her staff. Visiting with Dr. Hernandez is like going to visit your girlfriend 🥰 you haven’t seen in awhile. Thank you all for the awesome experience!!!!😇 …
The staff are very nice and friendly. Their service is also speedy and efficient. Not to mention the wide selection of frames and lenses with great prices. I’ll gladly recommend them to all my friends and family.
Great experience taking my daughter for her visit!! Went in on a Wednesday for her glasses ordered and arrived within a week! The doctor was absolutely amazing! Staff was wonderful! Thank you!!
Loved the service and staff. Made me feel at home. Especially loved Cindy who started my eye exam and was very friendly and super helpful. Recommend this clinic to all my friends and family.
Staff friendly and helpful. I’ve been coming to Dr Hernandez for past 2 years. I was a patient in the past till my insurance changed, but I am back and happy😍 …
I’m done! Not ever coming back!!! It’s always something. We make appts, we go and then the kids are NOT seen. Its always something Is this is the way they’re getting rid of Medicaid people, if so its wrong. We used to be so happy but over …
VERY UPSET! Waited 3 weeks for an appointment and was told I had to reschedule because the person who scheduled me said she would be able to look up my son Insurance information!!! Then she said I’ll be able to do it this time but next time …
It is a great place to get your vision checked out at. They also give good assistance and make you feel welcomed. Jasmine Rojas is a good perfectionist and helps me every time I got get my vision checked out.
I was so happy at this place for the last few years until today… very disappointing I suggest if a patient has an outstanding balance that the patient had no clue there was you should let them know before they drive in and won’t be able …
Dr Hernandez asked for my vision and medical insurance cards when I arrived for an eye exam. She charged my vision insurance for the exam and I paid a $10 copay. When I came back to pick up my glasses I was told I owed an additional $40 …
I drive all the way from Lewisville because of their excellent service. I have never felt like any of the doctors are rushed, they take their time and always explain the procedures they are doing. I have plenty of Optometrist in my area, but I am willing to drive to this clinic because of the high quality of service and products.
I had gone here when I was younger and loved it ever since, the workers are very kind and very understanding. There was a misunderstanding on my part about the high index with the frame I got, but the workers were happy to fix the issue without any complications.
It is sad that people write reviews when their mad, but in rare occasion we take the time to write a review when we are satisfied with the service. My whole family had gone to Dr.Hernandez office for over 10 years and in those years we have …
Vision Source has been my family’s Eye Doctor for years now. Thr Dr. is very knowledgeable and explains everything in detail. The service is always great and the staff is very welcoming and knowledgeable as well. I would highly recommend …
The staff is nice enough but sometimes inexperienced and a fairly high turnover of staff it seems…but I actually liked the optometrist and their assistance. I thought they were competent and they had a nice gentle style. The only …
Wonderful staff and a very nice office, felt very welcomed as i walked in! I loved my tech Cindy who was able to answer my many questions with patience including examples on how i could get my contacts in quickly and properly. Thanks vision source, will definitley keep coming back!
The doctor was cool, but they dont give you a complete prescription. I guess in an effort to prevent you from purchasing glasses/contacts elsewhere. That’s fine I guess, but I didnt appreciate it. Their eyeglasses options were quite pricey. …
I had my exam in April (over 4 month ago!) and I still do not have my trial pair of contacts! I call the office 2 months ago and they said they would get back with me but never did. I called the office last week and they said we’re still …
I really enjoyed. Being this office , very presentable caring loving office .
Not only that but the Dr. McPherson she is amazing she cares for her patients a lot Dr goes o re and beyond with her patients. I strongly recommend this office you will love it !
Decided to stop by this location and schedule and appointment in person. Initial thoughts were how clean and welcoming the atmosphere felt. As a Walk-In I was greeted with a nice tone. Rosie at the front desk answered all my questions and worked with my schedule to provide me with an appointment. Great Staff and Location A+
Great experience every visit. My daughter feels comfortable and loves the kids area. I like the great selection of glasses for my daughter as well as myself. Staff and doctors are great and attentive. Every question or concern are answered. Glad to be patients. Plus the awesome decor is a plus!!
Think again before you go to this place that will only make you appointment based on their schedule
Not The patient , they have text me for upcoming appointments and I had text …
I have left messages the past few days and still no return call. My daughter had her contact eye exam in September and all I’m trying to do is fill her contact Rx or at least be able to pick it up. They wouldn’t let me in September since …
I have gone here for years and I keep returning. They are wonderful. The staff and both of the Doctors are outstanding. I was able to get a pair of glasses plus a pair of sunglasses at a very reasonable price.
I’ve been coming here for almost 5 years and every visit is wonderful. Friendly , knowledgeable and professional staff. Mrs. Hernandez is always very cheerful and brightens my visit. I love that they send text reminders when ur next visit …
After receiving a terrible lens prescription from another doctor and not having any of my issues addressed, Vision Source Garland was a breath of fresh air. Very client-focused and invested in making sure I understood my eye health and my options. I would highly recommend.
Great service, staff is super kind … Dr Hernandez took the time to explain in detail all of my questions, she was very kind I appreciate her kindness and patience. …
First time going to this location, I’ve used the Vision Source in Texarkana for many years. Beautiful and well kept facility. Staff was very friendly and helpful. I didn’t have to wait long, and the doctor was very thorough. I will definitely be going back!
This place is a fraud. They give you a paper with pricing and supplier with rebate. You purchase and when it’s time to get your rebate…oops they made a mistake and it’s not their problem. I’m Sure they get some kind of incentive for …
I was very pleased with the level of service I received at my visit today. The doctor and the whole staff were very. Friendly and took extra time to explain everything to my satisfaction. I will definitely be a customer forever.
Love Dr Hernandez! I have been having problems with night blindness & found out I have a cataract forming in one eye. She explained all of the results of my eye exam in a way that was easy to understand. I’m going to set up an consultation …
Super friendly staff and great doctors. Dr Ashley Varghese took care of me, and she was really friendly! She waived the cost of an Optomap exam and thoroughly explained to me what they look for and how they evaluated it, and it was really cool. I’ve been going to Vision Source since I was a kid and I have never had a bad experience.
Upon entry to the establishment the young lady at the front desk was attentive and very helpful. Jade, Rosey, and Manuel were all so helpful and attentive to my needs and patient with me throughout out the entire process of accessing and …
Everyone was super nice! From the warm greeting when I entered to the cheerful thank you before I left. Top notch service and wonderfully friendly people. Exam was thorough, and I felt completely confident in the diagnosis. I’ve been a satisfied patient at Vision Source for many years.
Excellent customer service and exceptional attention to detail. Would highly recommend Vision Source Garland to anyone seeking a professional environment for eye exam and glasses. I didn’t get contacts, but I’m certain they rate very well in that area as well.
I chose to go to Vision Source-Garland because my granddaughter had her
eye exam done at this place. My daughter and granddaughter were both
very impressed with the place and services. While on my appointment …
We have been going to Vision Source of Garland for so many years now. I decided to write this review because I was so upset with the treatment I received today when I took my old daughter for her annual eye exam. Upon our arrival I was told …
This has been my best eye doctor experience. The staff at the front desk was extremely friendly and the techs helping me out were just as sweet. They informed me of all my insurance benefits, and they explained every machine they used. The …
Very professional yet personal to make you feel welcome. I had an older pair of glasses that I had purchased there a few years ago and the frame broke. They were able to put lenses in at a reasonable price the very next day! I appreciate the efforts.
I am pleased with Dr. Hernandez’s Office and Staff. They have set the office up for Patient’s safety. It seems that a lot of thought went into how to care in a safe manner for all that come into the office. Wait time very reasonable.
My kids have been going to this place of business for several years. My daughter wears disposable contacts. The office contacted her to schedule her annual exam and preform her fitting for contacts. Nevertheless, the billing office was …
This was the nicest cleanest eye doctor office we’ve ever been to. Everyone was so nice helpful and informative and were taking all the precautions (masks, sanitizer, temperature checks) due to covid-19. I was very impressed this is definitely our new eye doctor.
Now I see first-hand why Dr. Hernandez has such a fantastic rating – She’s tremendous! I took my son for an appointment yesterday as she takes his insurance. I plan to switch to her care myself. If her dynamo skills weren’t enough, the …
I had a very positive appointment. Dr. Hernandez is
personable and friendly and very thorough. She explained everything in detail. The staff and optical portion of the clinic is equally as good. Five star review from me.
Okay so I ordered my daughter’s glasses about 4 weeks ago but they’re giving me a temporary repair there aren’t even ready yet so I will never go here again but I can say some of the people up there and nice. They also told me that after 3 …
Came here for my first time, and we loved it. They took the time to explain their eye care process and even assisted us in making sure my sons glasses were going to be a good fit. They broke down everything our insurance covered, and made the process easy. I’m glad we will be here every year for our eye care.
They are the best! They referred me to another firm in Dallas for cataract surgery and extremely pleased with results and all my follow ups at Vision Source. The team are always pleasant and knowledgeable and willing to answer any questions. Have been going here for two years for my eyesight needs and are extremely thorough.
First time here and if I can give them more stars I would! I love this place!! They make you feel at home since you step foot in there door! Dr. Hernandez is so amazing ! She made me feel like I was talking to one my girlfriends!! And she even gave me a 100 off coupon for the purchase of my glasses !
Doctor Hernandez and her team are awesome! Everyone is very friendly and professional. They have taken extra steps to ensure their office is clean and safe during this Covid epidemic. Doctor Hernandez and her team take the time to explain …
Great service from start to end, came in there wanting glasses because the frames on mine were broken and I was frustrated. Come in there to find a great selection of brands to choose from, I had an eye doctor/assistant assist me (she was …
My daughter was seen in 2020 for the first time. Unfortunately, the insurance did not properly process the coverage. It is now 2021, time for her yearly exam, and I received a call from them letting me know that, for a year, they have been …
First timers and left super happy and pleased . So pleased that I made my step kids an appointment and making my self one as well. My daughter’s first words were wow I love this place and the people here are super nice. And thats what …
Dr. Hernandez has awesome bedside manners. She is always very attentive and spends adequate time with me to diagnose and explain any issues with my vision. Her office staff is friendly and easy to deal with for appointments and checking in …
Absolutely loved this place. My husband went here last year and convinced me to go with him this year. It was wonderful. They were fast and efficient. They have the most up-to-date technology I’ve encountered in an eye shop. The Dr. Is funny and the tech that helped us out was super friendly. We will definitely come back next year!
I’m 40 and, so far 🤞, I’ve been fortunate enough that my eyes are still pretty good. So when I noticed a speck in one and I noticed it move around, I became concerned. One eyed commercial driver, not cool. So a friend recommended Vision …
I have been going to Vision Source in the Garland location for 18 years. Great staff. Just seen a new doctor Dr Neiman and he was very friendly. It was my husbands first time and he didn’t complain like he always does. The doctor was thorough and good to talk too.
Vision Source Garland office building has one of the BEST CURBSIDE APPEAL I’ve ever seen. The BEAUTIFUL, high-tech office space inside certainly caught my eye and DID NOT disappoint! It had a warm “home-like” feel with diverse, friendly, …
Don’t recommend working here. Toxic environment due to office manager and Dr. Hernandez. As the front desk receptionist you’re supposed to take any balance due before the patients appointment or they wouldn’t be seen. Patients constantly …
I went in this clinic today for eye exam to get a prescription for my glasses. It’s the last day of the year so I had to order a pair of glasses at the same day to use up my FSA budget and I made sure that the staff was aware of that. …
Awesome experience! I have not seen an eye doctor since I can remember, and with my new job came new benefits. I quickly did a google search and found this gem. I was able to schedule an appointment the same week. I went in 15 minutes prior …
I scheduled an appointment for a new pair of glasses for my daughter. The staff couldn’t order the frame that we choose. No one called us to let us know. A month and a half later I called to get an update and that’s when they were trying to …
Would not recommend this place to anyone , If I could give it ZERO stars I would . Came here for a visits few months ago , was having trouble with my left eye being blurry , came for a check up & they told me I had “central serous …
I am so happy and feeling blessed to have appointed at the same day when I just inquired about my insurance if they accept., staff, customer service, less waiting time to get appointed with doctors after checked in.. wonderful assistant …
I would not recommend this place to anyone. Dr. Hernandez is sweet, but her staff does not have their communication, or their business etiquette together. They had my child set for two appts in a two day time period. Then, when we got …
Really good experience
Recommend
Everyone is attentive and friendly
Rude employees. Subpar service.
Great staff and service!
Wonderful friendly place!
Amazing service with a smile!
good customer service
They give the best service!
Nice staff, and friendly professionals!
Great experience! Thank you.
They have quick service.
staff is very friendly and helpful!
It’s been amazing and helpful
Amazing staff Rosie is very helpful.
Staff is always kind and courteous.
Outstanding service. Highly recommend!
Great Clinic and Excellent Care.
Super friendly staff and very helpful too.
Never have I ever had a problem with them!
The staff here is very nice, knowledgeable, and attentive.
Great service! Would recommend!
Bad service, people don’t care about your patient
There service is good and they are so kind
Cindy Diaz was so great! Very friendly!
Ashley Varglese OD ..come and visit her good with kids recomend u to come visit vision source
Beautiful place, great service! Chayo was the most helful
They have very well service and fast also very friendly 🙃 …
Friendly staff, knowledgable doctors! Love this place!
Friendly staff. Cindy, the technician helped me with some frame options.
Very caring and thorough! Easy to get appointment!
Great service! Caly was super welcoming!
Great experience, customer service and selection were great.
Service is great! Went in and was taken care of right of way.
Great staff and Doctors that take time to explain all the details
Awesome
The staff is very friendly , I love coming here!
This place is really good because of their friendly service and of their great attendance
Such a friendly staff and great doctor!
all the doctors are very nice and thorough
The place is neat the employees are very kind this place is amazing I definitely recommend it
Everyone was very professional and helpful! I would highly recommend Vision Source!
I have been going there for over 20 years and it seems the past 5 years the service has been horrible!
Very over priced and not a good customer experience.
Was in and out the doctor and staff were so polite.
Everyone is so nice and helpful! So happy I found them!
Everyone is always so knowledgeable, helpful and friendly. Try them – you won’t regret it!
Great place to be when you can’t see! Chayo was soooo helpful! Thanks vision source garland!
Always nice & super professional. Been going to them for years
This is an outstanding business and the staff member Caly S made my visit even nicer
Great and friendly staff!! Chayo is very knowledgeable in every area. And overall awesome!!!
Love this eye doc! Service and experience was great!
I have been going here for years and the service I’ve been provided has been excellent.
it’s a very good optometrist, they are very friendly and professional.
I love coming here everyone is so friendly and nice and I always get in and out in a timely manner.
I love the workers here and my doctor Hernandez! Thank you for everything!
Awesome place! They are so patient and helpful. My forever eye place.
One of kindest, talkative, funny and uniquely personal doctor I have met.
Love the Doctor!! Great staff, both friendly and knowledgable..
Very helpful when choosing my contacts and helping me how to use them and very patient lol highly recommend!!
Caly Schacherer was a great receptionist and was super nice when I walked through the door!
This place is a rustic but modern place and Cindy abd Rosie are the most nicest and so is Dr Reyna
If I could post no stars I would’ve just witnessed worst customer service ever !!
The Dr. was very personable and informative. The staff was also very friendly.
Great response and they took me right in and helped me right away.
Aida was very good Manuel was very helpful and very knowledgeable.
Horrible place. Bad Service. The doctor doesn’t know what’s going on. It took me over a week just to get a referral. Never go back again.
They attend you fast.The doctor is very kind.Family friendly environment.
Staff is very bland, doctor rushes procedures, the only good people are the ones on the glasses side of the house. Never going back.
The staff was friendly and very helpful. I had a great experience with them!
Amazing place! Loved the staff and very friendly and confirming. Highly recommend!!
They have change my appointment/time. Bad customer service and confusion for the reason being there, got different answers from different staff and now they want me to pay more out of pocket.
Chayo is the best!.. she took very good care of me and she answered all my questions. Thank you so much Chayo!
Great staff help me get my ray bans especially ChayO got me the right size no hassle good prices !! Will tell my friends
Jade was very nice and were all patient when I put in my contacts.
They are excellent, they have the latest equipment and best personal that will take for you. Recommended 100%.
they are really nice and they even help you pick out your frames!
I love Dr. Reyna and staff! They are so professional and caring.
Worst place to go. DR. very rude. order glasses everytime glasses came in glasses were always broken, wrong color, wrong lenses…. not customer service friendly..
My experience was wonderful and the staff there was soooo sweet. However the staff member Caly was the sweetest.
Amazing place! Really cares about you and check ups and very timely and organized.
Gave tons of frame options and colors for my 18month old son!
1st time I have ever been to get an exam and glasses and the process went smooth with no problems.
Amazing Service in General 🤩,
Nice environment, Clean Clinic, Doctor is nice and professional everyone there is very respectful and helpful. …
I’ve been with Vision Source Garland for a few years now and I just love and appreciate how they handle my business. …
Really good service. Everyone was super kind and helpful throughout the whole process. I will definitely be coming here from now on.
Very curtious , professional and knowledgeable. Very pleasant visit. Awesome facility. Would recommend to anyone.
Totally awesome very professional and the most extensive I exam I ever had
Very friendly, professional staff, and very friendly, professional, knowledgeable Doctor who talks and explains things to you.
I had a great experience during my last visit. Cindy was nice and patient while I was there.
First time coming to this place everyone was super nice and friendly. Thanks to Jade for helping me pick out my cool glasses.
Ashley Varghese displayed compassion and listened while I explained my symptoms. She did not rush and offered insightful solutions.
Excellent service, fast, professional, and very knowledgeable! Appointment was at 11:45, and service was provided at 11:45, nice job!!
The staff is awesome and their always helping me find the right glasses.
Never knew why I couldn’t see but I got the help I needed. Mrs.Hernandez explained and helped me understand my concerns!! I’ve been coming here since I was 14 I recommend coming here !!!!
Great office, excellent service and staff. Plus love the selection of eye wear. Thank you.
I recommend this place to all my friends. Awesome staff! Shout out to Cindy Diaz for taking care of my contact lenses. Thank You!!!! Woop woop!
Service was great veey friendly no wait at all if you make an appointment will keep coming vack
I have been with them for 8 years and they know what they are doing. The staff is so Awesome. And my daughter also use them
I have been a patient of Dr. Hernandez for over 20 years. I love her love for her patients.
Love this place. Dr. Varghese very polite and helpful. Will recommend to anyone looking for a great eye Dr in Garland.
Vision source was great in providing me the proper eye care that I need. I definitely recommend to any future clients.
Wonderful place, fast, clean and awesome customer service! Even recommended a loved one and they already have an appointment for him!
Dr.Varghese was such a nice person and explained every situation very clearly. I’m really glad that I found this place and I highly recommend it to everyone!
As soon as I walked in, I enjoyed my experience very much. One of the associates named Cindy was very helpful along with all the others who helped.
Been taking my granddaughter to see Dr Hernandez for years. Always excellent care from her and her entire staff.
Excelente clinica y profecionalismo, atienden muy rapido y ablan español.
I love them very good they did not take me in the room and it is not the first time I come
The staff was very helpful. Had a great selection of glasses. This is a definite 10/10 recommend.
Best costumer service. Cindy was very helpful during my exam. Highly recommend this clinic.
Works that helped us were very nice and Dr.Reyna Hernandez was the BEST, funny, caring, and sweet. 👍🏾👍🏾👍🏾 Will be going back . …
Dr. Hernandez was so professional and efficient. I have bad eyes and see optometrists frequently; I have never had such a great experience.
Stephanie was awesome. Drs are great. Get my kids glasses and mine from here every year. Thanks
I’ve been coming here for over 6 years, they really know how to take care of all my needs. Highly recommend it to anyone and everyone! 🤙🏽 …
This is the most immaculate office I have ever been to. The doctor was friendly and informative. Happy I chose this place!
Dr. Hernandez is very personable and has excellent technology in her office to evaluate your eye health.
Great Service! Caly was very helpful over the phone, making sure I got my appointment all set up.
Caly S was an amazing help to me and my family. All of 4 of my kids cannot wait to come back to get their glasses!!!
One of my favorite doctors she’s kind she’s patient and adorable Latino I love her to death that is my eye doctor Dr. Hernandez
Wonderful customer service.ladies very professional and Doctor very knowledgeable and down to earth, explained everything so we could understand husband exam!!!!Highly recommend!!!
Very friendly and my kids enjoyed seeing them.
Their customer service is excellent. Everyone is very courteous and friendly and the doctors answer all your questions
Usually when you call places to make appointments the receptions are just rude well I called to make an appointment and this young lady Rosie answered and was very polite she was very helpful and making sure my insurance was okay.
Very courteous, professional, and friendly.Dr Varghese was very helpful answering all my questions and Fushia was fantastic helping me with lens and explaining my options for my frames.
I give them ⭐️⭐️⭐️⭐️⭐️ first time getting glasses here, great selection, friendly people. Rosie and Cindy were very patient with me for I had alot of questions.
I love this place! Me my husband and kids all go here and always leave satisfied with our questions answered plus Staff and doctors are all super nice
It’s always a great experience at Vision Source Garland. The stall is friendly, patient and helpful. Looking for next visit.
Very professional and helpful. They really went above and beyond. Helped with insurance coverage and really thorough. I would highly recommend!
Great service. Friendly staff. My 6yo daughter has been with them for her first year of glasses.
I have been a patient for several years. I have always been pleased with the care received, way to go Chayo!!!!! she is phenomenal!!!!
Dr Hernandez is amazing along with her staff. Great selection of glasses, competitive prices and good service.
Been going here for a while, place is clean, staff is professional, the one that usually helps me is Chayo, she answers every question I have and makes me feel comfortable. Highly recomend! Great place. Great people. Great atmosphere!
Got me glasses and it was quick and painless. Coming here again!
We took our 4 year old daughter and she loved the experience. Dr. Varghese was great and made the visit fun which made it for a non-stressful environment.
Professional office staff treat patients with respect and care.
Doctors have diagnosed problems and continued to treat and check often on progression.
Love these people!
I’ve come here for eye checkups and glasses frames for about 5-6 years. Each time the staff has been super friendly and helpful on what is best for my eyes.
Dr. Reyna Hernandez was very informative and her staff was awesome and friendly. It’s a little drive from where I live but will continue to go because of the service I received!
My son and i had an awesome experience here at this location. The optometrist helped us and explained very well. Very helpful from the front office to the back.
The staff was friendly and professional. Didn’t have to wait much to be taken back. Cindy was real sweet and knowledgeable and answered all my question as best as she could.
I made an appointment a month in advance. This office is so busy it’s hard to get in. They left me a voicemail 12 days before my appointment. Because I did not call back to confirm 5 days before they cancelled my appointment. I made an …
Great office! Very welcoming and attentive. Dr. Neiman and staff were knowledgeable and explained everything very clearly.
Amazing from the front desk to Dr. Brittany Martin….I high recommend them. I didn’t know what I was missing…:)
The office was a lot fancier than I expected. The doctor was very thorough, and really nice. She explained every procedure. I was impressed
Everyone was awesome from the staff to the eye doctor that I saw, prices are super reasonable as well. Thank you Vision Source 🙂
Really great friendly staff that will help walk you through your entire appointment. Great choice of glasses and a nice office!
I love Vision Source and the entire staff. They always make my visit comfortable and always polite. They definitely know how to care for their clients 😊 …
Love this place! They were VERY helpful to me as I ordered glasses for my 7 month old daughter. I highly recommend!
Great staff, friendly and lots of options. Fast, flexible and easy. Whoever gave low ratings did not follow directions in voicemails left when confirming appointments.
Worst practice ever. I came in on June 1st for to order a pair of prescription eyeglasses . I ended up purchasing a pair of prescription shades, only seen one pair that I liked. I paid $56 total after insurance. First, I was overcharged …
Let me just say Laura medina is outstanding with her service, she greeted me with smile that always a plus… she was helpful, and was able to answer my questions. If you ever go here ask for Laura!
GREAT SERVICE! They don’t just have great service. They make you feel comfortable and not nervous. I have been going there for 5 years and I don’t have one complaint! I recommend this office to everyone.
This past Tuesday my son had an appointment missed work for that which is ok , my 5 yr old happen to have a doctors appointment the same day I’m a busy mom and didn’t realize that the message send from them saids not to bring an additional …
Recommend this Vision Center, you will not be disappointed.
They have great customer service. Amazing attitude towards communicating.
Recommend friends and family members to come here for appointments for their vision.
This was a Great friendly experience for both my children. The doctor was very patient with them. Would definitely recommend vision source to family and friends.
Amazing place! Doctor and assistants are great! They have very well updated technology. I’ve never been to vision place that is so beautiful on the inside and out!
I have been a patient for over 15 years and I love Dr. Hernandez! I wouldn’t trust my or my daughter’s eyes to anyone else! The office is wonderful too!!!
Excellent service! My first time to get an eye exam and glasses and everything went as smooth as possible. From checking in to checking out and all of my questions were answered.
Amazing staff. I recommend this optometrist I had my eye exam here and the technician Rosie was very helpful she explained everything clearly. She made my whole visit a great experience.
The staff were very friendly and the service was speedy. Would definitely recommend. The provider was very young and educated and made sure I knew what eveything meant and understood.
I was due for my eye exam decided to try this office, had a great experience, everybody was friendly. Rosie the young lady that started my tests explained everything step by step. Without a doubt will be back.
doctors are great, however i cannot even schedule an appointment with them because it seems every time i call them there’s always a problem with the phone like someone not picking up or placing me on hold then just hanging up, and not …
This location never answers the phone! I have been waiting almost 3 weeks for my glasses. Each time I call, the only thing I am told is they are waiting for the glasses to come back from the lab. I ask them to call the lab to get a status …
Bad customer service. No one return your phone calls and they told us to leave because they said our kids were loud. Everyone in that office is rude and have no customer service at all. I hope the doctor knows about her team being like like that. Treating people bad and discriminating.
Dr. Hernandez as a doctor is quite knowledgable and thorough, HOWEVER I can not in good conscience recommend her businss to anyone based on their business practices. Sadly errors on the part of her staff over a period of 3 years is less …
great staff! the waiting time wasn’t long!
the Dr was wonderful! i went to get my eyeglasses and they helped me a lot! i would highly recommend this eye care center!
The staff is wonderful and super helpful. Dr. Hernandez explained everything to me and is super patient. There is a wide range of glasses to choose from. I would highly recommend this place!
Bought contacts from this place. One of the boxes of contacts made my eyes burn, so I tried another pair, same issue. I called Vision Source to let them know, spoke with Cary who told me to use a different box. did that and that worked. So …
We have been going to Vision Source for a few years and love this office and the staff. Everyone is very helpful and professional. Highly recommend this office and all the Doctors.
Ashley Vargliese was very informative. Explained step by step of the exam, asking detailed questions. I have been going to thier offices for three years. They have taken such good care of my family I wouldn’t go any where else.
I’ve been coming in for a few years now. I’m always amazed in the good costume service I recieve. There’s a new face everytime I come but they are very helpful and kind. Cindy has been there these past years and she always starts my exam …
DO NOT COME HERE IF YOU HAVE CIGNA. I have had this issue SEVERAL times. I am covered under cigna vision, they tell me I am not. I showed my insurance policy along with being on cigna customer service with them. They still did not take my …
Well, first off, I set an appointment and they called to reschedule it because “they didnt realize there was so called mistake made at the time the appointment was set up”. we go ahead and reschedule and they call me a day prior to say that …
The best eye staff and doctor ever. Very personable and caring. Glad I am a patient at Vision Source and Reyna Hernandez is my eye doctor. She makes me feel very comfortable.
Dr. Reyna Hernandez with Vision Source is extremely Professional and friendly along with her whole staff. Will highly recommend for your eye care.
I picked up my glasses today, Rosie helped me picked them out. I love them!!!
My first time visiting this office an loved the customer service received and also got the best service ever. The Dr. was amazing with such a blessing. Will referred this place of business.
Dr Hernandez was awesome! Her staff was also very friendly and helpful. The prices are also very competitive compared to bigger stores. I highly recommend Vision Source.
Visit was for Mom. Dr. Ashley Varghese explained everything. Mom was comfortable and felt that doc took care of her. More importantly that she listened. Looking forward to getting the new pair of glasses.
They just want money. When you have an issue the doctor doesnt even come out to talk to you. They did not tell me I had a balance FOR OVER A YEAR and when I checked in they did not tell me. They told me when I was waiting for the doctor and that I could not continue my appointment.
One the worst experiances I ever had. What should of been a simple glasses/contact exam turned out to be months of stress. Wrong prescriptions, forgot to put in my contact order, literally took almost 2 months to receive them. To make …
I went there for an eye exam and glasses. I also had to go back to recheck the pressure in my eyes for glaucoma. I love Dr. Hernandez and think she is wonderful. The only problem I have is sometime waiting to long in the waiting room to be called back.
This place is AWESOME! I brought my 8 years old son, Dr Varghese was so nice, explained everything in detail, and made him feel super comfortable. The facility is so nice, so was the staff. I highly recommend this place!
She is the best and I love her and her staff. Visiting with Dr. Hernandez is like going to visit your girlfriend 🥰 you haven’t seen in awhile. Thank you all for the awesome experience!!!!😇 …
The staff are very nice and friendly. Their service is also speedy and efficient. Not to mention the wide selection of frames and lenses with great prices. I’ll gladly recommend them to all my friends and family.
Great experience taking my daughter for her visit!! Went in on a Wednesday for her glasses ordered and arrived within a week! The doctor was absolutely amazing! Staff was wonderful! Thank you!!
Loved the service and staff. Made me feel at home. Especially loved Cindy who started my eye exam and was very friendly and super helpful. Recommend this clinic to all my friends and family.
Staff friendly and helpful. I’ve been coming to Dr Hernandez for past 2 years. I was a patient in the past till my insurance changed, but I am back and happy😍 …
I’m done! Not ever coming back!!! It’s always something. We make appts, we go and then the kids are NOT seen. Its always something Is this is the way they’re getting rid of Medicaid people, if so its wrong. We used to be so happy but over …
VERY UPSET! Waited 3 weeks for an appointment and was told I had to reschedule because the person who scheduled me said she would be able to look up my son Insurance information!!! Then she said I’ll be able to do it this time but next time …
It is a great place to get your vision checked out at. They also give good assistance and make you feel welcomed. Jasmine Rojas is a good perfectionist and helps me every time I got get my vision checked out.
I was so happy at this place for the last few years until today… very disappointing I suggest if a patient has an outstanding balance that the patient had no clue there was you should let them know before they drive in and won’t be able …
Dr Hernandez asked for my vision and medical insurance cards when I arrived for an eye exam. She charged my vision insurance for the exam and I paid a $10 copay. When I came back to pick up my glasses I was told I owed an additional $40 …
I drive all the way from Lewisville because of their excellent service. I have never felt like any of the doctors are rushed, they take their time and always explain the procedures they are doing. I have plenty of Optometrist in my area, but I am willing to drive to this clinic because of the high quality of service and products.
I had gone here when I was younger and loved it ever since, the workers are very kind and very understanding. There was a misunderstanding on my part about the high index with the frame I got, but the workers were happy to fix the issue without any complications.
It is sad that people write reviews when their mad, but in rare occasion we take the time to write a review when we are satisfied with the service. My whole family had gone to Dr.Hernandez office for over 10 years and in those years we have …
Vision Source has been my family’s Eye Doctor for years now. Thr Dr. is very knowledgeable and explains everything in detail. The service is always great and the staff is very welcoming and knowledgeable as well. I would highly recommend …
The staff is nice enough but sometimes inexperienced and a fairly high turnover of staff it seems…but I actually liked the optometrist and their assistance. I thought they were competent and they had a nice gentle style. The only …
Wonderful staff and a very nice office, felt very welcomed as i walked in! I loved my tech Cindy who was able to answer my many questions with patience including examples on how i could get my contacts in quickly and properly. Thanks vision source, will definitley keep coming back!
The doctor was cool, but they dont give you a complete prescription. I guess in an effort to prevent you from purchasing glasses/contacts elsewhere. That’s fine I guess, but I didnt appreciate it. Their eyeglasses options were quite pricey. …
I had my exam in April (over 4 month ago!) and I still do not have my trial pair of contacts! I call the office 2 months ago and they said they would get back with me but never did. I called the office last week and they said we’re still …
I really enjoyed. Being this office , very presentable caring loving office .
Not only that but the Dr. McPherson she is amazing she cares for her patients a lot Dr goes o re and beyond with her patients. I strongly recommend this office you will love it !
Decided to stop by this location and schedule and appointment in person. Initial thoughts were how clean and welcoming the atmosphere felt. As a Walk-In I was greeted with a nice tone. Rosie at the front desk answered all my questions and worked with my schedule to provide me with an appointment. Great Staff and Location A+
Great experience every visit. My daughter feels comfortable and loves the kids area. I like the great selection of glasses for my daughter as well as myself. Staff and doctors are great and attentive. Every question or concern are answered. Glad to be patients. Plus the awesome decor is a plus!!
Think again before you go to this place that will only make you appointment based on their schedule
Not The patient , they have text me for upcoming appointments and I had text …
I have left messages the past few days and still no return call. My daughter had her contact eye exam in September and all I’m trying to do is fill her contact Rx or at least be able to pick it up. They wouldn’t let me in September since …
I have gone here for years and I keep returning. They are wonderful. The staff and both of the Doctors are outstanding. I was able to get a pair of glasses plus a pair of sunglasses at a very reasonable price.
I’ve been coming here for almost 5 years and every visit is wonderful. Friendly , knowledgeable and professional staff. Mrs. Hernandez is always very cheerful and brightens my visit. I love that they send text reminders when ur next visit …
After receiving a terrible lens prescription from another doctor and not having any of my issues addressed, Vision Source Garland was a breath of fresh air. Very client-focused and invested in making sure I understood my eye health and my options. I would highly recommend.
Great service, staff is super kind … Dr Hernandez took the time to explain in detail all of my questions, she was very kind I appreciate her kindness and patience. …
First time going to this location, I’ve used the Vision Source in Texarkana for many years. Beautiful and well kept facility. Staff was very friendly and helpful. I didn’t have to wait long, and the doctor was very thorough. I will definitely be going back!
This place is a fraud. They give you a paper with pricing and supplier with rebate. You purchase and when it’s time to get your rebate…oops they made a mistake and it’s not their problem. I’m Sure they get some kind of incentive for …
I was very pleased with the level of service I received at my visit today. The doctor and the whole staff were very. Friendly and took extra time to explain everything to my satisfaction. I will definitely be a customer forever.
Love Dr Hernandez! I have been having problems with night blindness & found out I have a cataract forming in one eye. She explained all of the results of my eye exam in a way that was easy to understand. I’m going to set up an consultation …
Very charismatic staff! Good prices for glasses and contacts.
Super friendly staff and great doctors. Dr Ashley Varghese took care of me, and she was really friendly! She waived the cost of an Optomap exam and thoroughly explained to me what they look for and how they evaluated it, and it was really cool. I’ve been going to Vision Source since I was a kid and I have never had a bad experience.
Upon entry to the establishment the young lady at the front desk was attentive and very helpful. Jade, Rosey, and Manuel were all so helpful and attentive to my needs and patient with me throughout out the entire process of accessing and …
Everyone was super nice! From the warm greeting when I entered to the cheerful thank you before I left. Top notch service and wonderfully friendly people. Exam was thorough, and I felt completely confident in the diagnosis. I’ve been a satisfied patient at Vision Source for many years.
Excellent customer service and exceptional attention to detail. Would highly recommend Vision Source Garland to anyone seeking a professional environment for eye exam and glasses. I didn’t get contacts, but I’m certain they rate very well in that area as well.
I chose to go to Vision Source-Garland because my granddaughter had her
eye exam done at this place. My daughter and granddaughter were both
very impressed with the place and services. While on my appointment …
We have been going to Vision Source of Garland for so many years now. I decided to write this review because I was so upset with the treatment I received today when I took my old daughter for her annual eye exam. Upon our arrival I was told …
This has been my best eye doctor experience. The staff at the front desk was extremely friendly and the techs helping me out were just as sweet. They informed me of all my insurance benefits, and they explained every machine they used. The …
Very professional yet personal to make you feel welcome. I had an older pair of glasses that I had purchased there a few years ago and the frame broke. They were able to put lenses in at a reasonable price the very next day! I appreciate the efforts.
I am pleased with Dr. Hernandez’s Office and Staff. They have set the office up for Patient’s safety. It seems that a lot of thought went into how to care in a safe manner for all that come into the office. Wait time very reasonable.
My kids have been going to this place of business for several years. My daughter wears disposable contacts. The office contacted her to schedule her annual exam and preform her fitting for contacts. Nevertheless, the billing office was …
This was the nicest cleanest eye doctor office we’ve ever been to. Everyone was so nice helpful and informative and were taking all the precautions (masks, sanitizer, temperature checks) due to covid-19. I was very impressed this is definitely our new eye doctor.
Now I see first-hand why Dr. Hernandez has such a fantastic rating – She’s tremendous! I took my son for an appointment yesterday as she takes his insurance. I plan to switch to her care myself. If her dynamo skills weren’t enough, the …
I had a very positive appointment. Dr. Hernandez is
personable and friendly and very thorough. She explained everything in detail. The staff and optical portion of the clinic is equally as good. Five star review from me.
Okay so I ordered my daughter’s glasses about 4 weeks ago but they’re giving me a temporary repair there aren’t even ready yet so I will never go here again but I can say some of the people up there and nice. They also told me that after 3 …
Came here for my first time, and we loved it. They took the time to explain their eye care process and even assisted us in making sure my sons glasses were going to be a good fit. They broke down everything our insurance covered, and made the process easy. I’m glad we will be here every year for our eye care.
They are the best! They referred me to another firm in Dallas for cataract surgery and extremely pleased with results and all my follow ups at Vision Source. The team are always pleasant and knowledgeable and willing to answer any questions. Have been going here for two years for my eyesight needs and are extremely thorough.
First time here and if I can give them more stars I would! I love this place!! They make you feel at home since you step foot in there door! Dr. Hernandez is so amazing ! She made me feel like I was talking to one my girlfriends!! And she even gave me a 100 off coupon for the purchase of my glasses !
Great staff and location with prompt and attentive service!
Doctor Hernandez and her team are awesome! Everyone is very friendly and professional. They have taken extra steps to ensure their office is clean and safe during this Covid epidemic. Doctor Hernandez and her team take the time to explain …
Great service from start to end, came in there wanting glasses because the frames on mine were broken and I was frustrated. Come in there to find a great selection of brands to choose from, I had an eye doctor/assistant assist me (she was …
My daughter was seen in 2020 for the first time. Unfortunately, the insurance did not properly process the coverage. It is now 2021, time for her yearly exam, and I received a call from them letting me know that, for a year, they have been …
First timers and left super happy and pleased . So pleased that I made my step kids an appointment and making my self one as well. My daughter’s first words were wow I love this place and the people here are super nice. And thats what …
Dr. Hernandez has awesome bedside manners. She is always very attentive and spends adequate time with me to diagnose and explain any issues with my vision. Her office staff is friendly and easy to deal with for appointments and checking in …
If I could give 0 stars I would.
Constant issues with this provider which is the reason I have no gone back this year. …
Absolutely loved this place. My husband went here last year and convinced me to go with him this year. It was wonderful. They were fast and efficient. They have the most up-to-date technology I’ve encountered in an eye shop. The Dr. Is funny and the tech that helped us out was super friendly. We will definitely come back next year!
I’m 40 and, so far 🤞, I’ve been fortunate enough that my eyes are still pretty good. So when I noticed a speck in one and I noticed it move around, I became concerned. One eyed commercial driver, not cool. So a friend recommended Vision …
I have been going to Vision Source in the Garland location for 18 years. Great staff. Just seen a new doctor Dr Neiman and he was very friendly. It was my husbands first time and he didn’t complain like he always does. The doctor was thorough and good to talk too.
Vision Source Garland office building has one of the BEST CURBSIDE APPEAL I’ve ever seen. The BEAUTIFUL, high-tech office space inside certainly caught my eye and DID NOT disappoint! It had a warm “home-like” feel with diverse, friendly, …
Don’t recommend working here. Toxic environment due to office manager and Dr. Hernandez. As the front desk receptionist you’re supposed to take any balance due before the patients appointment or they wouldn’t be seen. Patients constantly …
I went in this clinic today for eye exam to get a prescription for my glasses. It’s the last day of the year so I had to order a pair of glasses at the same day to use up my FSA budget and I made sure that the staff was aware of that. …
Awesome experience! I have not seen an eye doctor since I can remember, and with my new job came new benefits. I quickly did a google search and found this gem. I was able to schedule an appointment the same week. I went in 15 minutes prior …
I scheduled an appointment for a new pair of glasses for my daughter. The staff couldn’t order the frame that we choose. No one called us to let us know. A month and a half later I called to get an update and that’s when they were trying to …
Every step involved in the examination is thoroughly explained from beginning to end. Dr. Hernandez makes sure you understand everything completely.
Would not recommend this place to anyone , If I could give it ZERO stars I would . Came here for a visits few months ago , was having trouble with my left eye being blurry , came for a check up & they told me I had “central serous …
I am so happy and feeling blessed to have appointed at the same day when I just inquired about my insurance if they accept., staff, customer service, less waiting time to get appointed with doctors after checked in.. wonderful assistant …
I would not recommend this place to anyone. Dr. Hernandez is sweet, but her staff does not have their communication, or their business etiquette together. They had my child set for two appts in a two day time period. Then, when we got …
The entire staff have been nothing, but welcoming, warming, helpful, and super friendly. …