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After speaking with an amazing young woman in billing they were able to resolve everything that has previously gone wrong. Medical billing is a rough job so just make sure you communicate all details with them. It may take a few weeks but once they know something went awry they are quick to resolve.
The imaging center staff let me know they utilize “TRA” to read the studies. I was impressed by the TRA solution that gave me access to the images and reports via their portal. Pretty cool!
As with the other reviewers, we also received a notice about an overdue amount from CMRE, without ever having received a bill from Texas Radiology Associates. edited to add-I spoke to 2 customer service reps, and hopefully this will be …
I received the radiology report and had a question about a finding in the report. I called their office and was connected with a radiologist who reviewed my report while looking at the images. Great work
Great doctors, staff. Happy that I will never have to deal with their rotten billing company run by robots and could never talk to a human. Turned over to collections due to their not sending bill to right insurance company – I gave my …
I had questions about the bill i received in a text message. Amy at the patient service department answered all my questions and explained my bill and how to pay on their portal. Thank you
Apparently my insurance information was mistyped during hospital registration. Texas Radiology contacted me before sending the claim to review my information. I thought the portal was very easy and convenient to use.
The agent I spoke to was professional and knowledgeable. She helped guide me as to what plan I had. Very helpful. Unfortunately they cannot pass the information back to hospital and other specialists so I will have to deal with this for them
I’m not a person who enjoys going to the doctor. That’s why I’m glad that the service I receive every time I go to Texas Radiology is fast and their processes are simple.
They’re like family. Not a far drive at all and everyone is so nice. Nothing but good things to say and this company doesn’t mess with your bills like all the others do. You can track everything on their portal on line and even pay from there.
Sent a bill to collections with out ever making a claim to my insurance or sending me a bill. Wrecked my perfect credit. looks like I’m not the only one that this has been done to. Shady, avoid at all costs.
Insurance denied payment because they said I had more bone density tests in a one year period. I called Texas Radiology Associates LLP and explained the situation, the lady at their billing office was very understanding and immediately offered me a payment plan based on what I can actually afford. Great doctors and great service.
Every experience that I’ve had with Texas Radiology has been beyond pleasant. Everyone that I’ve encountered has been a pleasure to work with. They’re professional and deliver service with a smile.
Great service. I got a text about my bill and managed to access my account on their portal to view my statement. They even let me request a payment plan. I recommend you submit your questions on their contact us form if you don’t want to wait over the phone.
Felt like I was getting the royal treatment there. service was great and paying my bill through the on line portal was even easier. didn’t even get a bill. just a text message.
I love the fact that accept payments plans. I didn’t even have to call either. Once I received my bill, I went online to set it up. The service is great as well. Excellent experience.
Easy to schedule appointments. Was able to verify with my insurance that I was in network. Simple to use portal! Thanks for helping keep my recovery on track.
I have insurance they didn’t bill insurance. Called and got corrected. Paid my deductible. They still sent me to collections and now my phone blowing up for a bill already paid. I have 800 credit and I find this practice disgusting to do this.
Texas radiology associates is THE go to place!! Customer service was AMAZING! And my bill pay is as modern as it gets. I received a text on my phone.. then paid it online. SOOOO incredibly simple. I HIGHLY recommend!!!
I’ve had to resolve billing issues with them for routine mammograms two years in a row. Trying to talk to someone in person is impossible. I will not use their services again next year.
Horrible customer service. They continue to send texts stating I have a balance due but still haven’t billed my insurance. Confirmed they have it, they just haven’t done it but continue to harass me about a balance. Trying to get through to someone is difficult and their payment portal doesn’t have a contact option.
As a self employed person with no insurance, I appreciate Texas Radiology Associates understanding. They gave me a reasonable discount and a flexible payment plan. I requested a call back and the agent from the billing department responded in 30 minutes. What’s best, is that their call center seems to be in the US!
Extremely convenient location to my home in Frisco. The staff and technician were very friendly and their offices are well kept. Not that I want another appointment anytime soon but I’ll keep Texas Radiology on my list of trusted facilities …
Had a great experience during my wife’s ultrasound! Everything went extremely smoothly. I don’t know why there are so many comments on the billing. You receive a text on your mobile phone, you can check it on the portal, ask questions, etc. …
My son was injured during a basketball game and we took him to Medical City ER back in October’22. An Xray was taken and we were told that there were no fractures in the knee. We were sent home. Radiology services was provided by Texas …
Horrible billing practices!
Very professional! The personnel I have encountered have been terrific.
Great Experience!!!
Poorly Run Practice
Thank you Texas Radiology for taking care of the issue.
I give up! Waited on hold for 30 Minutes.
Very kind and courteous staff.
Got billed almost $800 to just review the x-rays
Excellent service and great doctors.
Efficient and professional. Great job TRA!
Expensive and wouldn’t negotiate a lower price.
I received excellent care from Dr Madaelil and Dr Tatum. Thank you!
Great doctor, thank you for your service!
I like the text notifications and updates. Perhaps hospitals should also try to use.
Great experience! Great service! Great staff!!!
Thank you. Great service!
I like the text notifications and updates. Perhaps hospitals should also try to use
Thanks for the friendly service makes all the difference.
Thanks for making this easy .. Appreciate the great service .
Good to see them acting on feedback provided. The new portal addresses my previous concerns.
Sent me to collection for $14.00, never received a bill or call from them for collection.
Really good customer I really do recommend working with them 😁 …
Great facility… Clean and nice staff!
Awesome service. No complaints at all.
Handle everything correctly excellent customer service you can count on Texas radiology
Awesome work on showing the radiology reports and images. Pretty neat to see docs compared my previous studies from 5 years ago!
Great doctors! I liked being notified of progress with my study, and when it was read. Access to the images and report was something novel.
After speaking with an amazing young woman in billing they were able to resolve everything that has previously gone wrong. Medical billing is a rough job so just make sure you communicate all details with them. It may take a few weeks but once they know something went awry they are quick to resolve.
The imaging center staff let me know they utilize “TRA” to read the studies. I was impressed by the TRA solution that gave me access to the images and reports via their portal. Pretty cool!
Received a text from them but did not know who they were (possible spam)? Went to their website and was happy to see the entire process outlined.
As with the other reviewers, we also received a notice about an overdue amount from CMRE, without ever having received a bill from Texas Radiology Associates. edited to add-I spoke to 2 customer service reps, and hopefully this will be …
The staff is very helpful and answered all my questions. The portal is easy to use and user friendly. Thank you for all your help.
The staff is friendly and the service is exceptional. 5 stars!
When it comes to my radiology services, Texas Radiology Associates is where I’m going. 5 stars!
The texting, go-green initiative that TX RAD uses for follow up is pretty cool. Would be great if my other physician practices modernized also.
I received the radiology report and had a question about a finding in the report. I called their office and was connected with a radiologist who reviewed my report while looking at the images. Great work
I had a great experience. The staff are friendly and answered all my questions. Would definitely recommend.
I’ve recommended Texas Radiology, to friends and family. They have a great, friendly, knowledgeable staff, your in good hands here.
Great doctors, staff. Happy that I will never have to deal with their rotten billing company run by robots and could never talk to a human. Turned over to collections due to their not sending bill to right insurance company – I gave my …
No human interaction while paying the bill or asking for a payment plan. Priceless! Thank you!
I had questions about the bill i received in a text message. Amy at the patient service department answered all my questions and explained my bill and how to pay on their portal. Thank you
Jamie at the call center was very helpful in explaining my bill and explaining how to pay over the phone.
Definitely recommending this place to family and friends. I had a great experience. People are friendly and knowledgeable. They make you feel welcome.
They are not punctual and do not fulfill what they promise with the services.
Apparently my insurance information was mistyped during hospital registration. Texas Radiology contacted me before sending the claim to review my information. I thought the portal was very easy and convenient to use.
Great doctors and staff! Quick to respond and great notifications on my study, easy access to images as well. Highly recommended.
The agent I spoke to was professional and knowledgeable. She helped guide me as to what plan I had. Very helpful. Unfortunately they cannot pass the information back to hospital and other specialists so I will have to deal with this for them
I’m not a person who enjoys going to the doctor. That’s why I’m glad that the service I receive every time I go to Texas Radiology is fast and their processes are simple.
They’re like family. Not a far drive at all and everyone is so nice. Nothing but good things to say and this company doesn’t mess with your bills like all the others do. You can track everything on their portal on line and even pay from there.
Sent a bill to collections with out ever making a claim to my insurance or sending me a bill. Wrecked my perfect credit. looks like I’m not the only one that this has been done to. Shady, avoid at all costs.
Insurance denied payment because they said I had more bone density tests in a one year period. I called Texas Radiology Associates LLP and explained the situation, the lady at their billing office was very understanding and immediately offered me a payment plan based on what I can actually afford. Great doctors and great service.
This place is great! Great service. Great people and I recommend the on line bill pay. Their portal is user friendly.
No printed bill or email. Everything via text with direction to their portal. No response when texting back. Poor billing/payment experience.
Every experience that I’ve had with Texas Radiology has been beyond pleasant. Everyone that I’ve encountered has been a pleasure to work with. They’re professional and deliver service with a smile.
Great service. I got a text about my bill and managed to access my account on their portal to view my statement. They even let me request a payment plan. I recommend you submit your questions on their contact us form if you don’t want to wait over the phone.
Felt like I was getting the royal treatment there. service was great and paying my bill through the on line portal was even easier. didn’t even get a bill. just a text message.
I love the fact that accept payments plans. I didn’t even have to call either. Once I received my bill, I went online to set it up. The service is great as well. Excellent experience.
Easy to schedule appointments. Was able to verify with my insurance that I was in network. Simple to use portal! Thanks for helping keep my recovery on track.
I have insurance they didn’t bill insurance. Called and got corrected. Paid my deductible. They still sent me to collections and now my phone blowing up for a bill already paid. I have 800 credit and I find this practice disgusting to do this.
Texas radiology associates is THE go to place!! Customer service was AMAZING! And my bill pay is as modern as it gets. I received a text on my phone.. then paid it online. SOOOO incredibly simple. I HIGHLY recommend!!!
I’ve had to resolve billing issues with them for routine mammograms two years in a row. Trying to talk to someone in person is impossible. I will not use their services again next year.
Had procedures done in one of the facilities. I had conversation with their stuff regrading my bill. Positively surprised by the quick resolution.
Horrible customer service. They continue to send texts stating I have a balance due but still haven’t billed my insurance. Confirmed they have it, they just haven’t done it but continue to harass me about a balance. Trying to get through to someone is difficult and their payment portal doesn’t have a contact option.
As a self employed person with no insurance, I appreciate Texas Radiology Associates understanding. They gave me a reasonable discount and a flexible payment plan. I requested a call back and the agent from the billing department responded in 30 minutes. What’s best, is that their call center seems to be in the US!
Extremely convenient location to my home in Frisco. The staff and technician were very friendly and their offices are well kept. Not that I want another appointment anytime soon but I’ll keep Texas Radiology on my list of trusted facilities …
Had a great experience during my wife’s ultrasound! Everything went extremely smoothly. I don’t know why there are so many comments on the billing. You receive a text on your mobile phone, you can check it on the portal, ask questions, etc. …
My son was injured during a basketball game and we took him to Medical City ER back in October’22. An Xray was taken and we were told that there were no fractures in the knee. We were sent home. Radiology services was provided by Texas …