We are a full-service eye care clinic, providing basic and specialized ophthalmology services, cosmetic surgery, and optical services. Call today in … See more
Read More| Friday | 7AM to 7PM |
| Saturday | 8AM to 2:30PM |
| Sunday | Closed |
| Monday | 7AM to 7PM |
| Tuesday | 7AM to 7PM |
| Wednesday | 8AM to 8PM |
| Thursday | 8AM to 8PM |
1016 Main Ave, Clifton, NJ 07011
Unscrupulous billing practices going on here; and when trying to rectify it there billing services reps will be of zero help.
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The attention is very good, fast and they take care of taking the corresponding exams in a professional way
Clean, 30 minute wait – not bad at all, and doc was nice.
Customer service is HORRIBLE! I would not recommend anyone to take thier child here.
Everything was great Kelly was really nice and patient.
Jeidy was amazing she made my entire visit as easy as possible!!
Best place …. i love it ….I recommend everyone to come here the customer service was great!
They treated us great Jeidy checked me in and was very helpful
Great service, especially by Xavier, he was nice and very helpful with everything.
I recommend when visiting
NJ EYE AND EAR
1016 Main Ave …
Excellent and professional staff
Good selections of frames. Very helpful and friendly staff. Ask for Joela for great service.
Excellent service! Clean organized and professional facility.
Highly recommend!
Heiley was a pleasure to work with. She was very helpful.
they do very good job & front desk they are always so helpful.
They wasted my time
I didn’t get any help or treatment
They are just looking to charge the insurance company and get the money
Hello was very good and patient with me and very informative. 5 stars for Heily🤗 …
Great experience!!. Very professional staff. Excellent service. Great service and very professional.
I will highly recommend them.
Thanks.
Had a great appointment Kelly from front desk was extremely helpful great office
Regular check up . Came 15 before the appointment with my son . It took up 2 hours to finish.
When you on time you are waiting at least 45 munite to 1 hour.but when you are late they just want to reschedule…..
The people and doctors are great, but the wait time is ridiculous. They left us in the exam room for an hour just waiting
It was my first and last time in the optical side, they are not friendly at all, they have too young people working there that don’t know the value of customer service, they make you feel unwelcome, I had to go back after too many weeks to …
Best place to go for eye problems very professional.
Great customer service. Very friendly and helpful. Recommend this facility to everyone.
I don’t recommended to nobody to go to that place. Most of the workers have attitudes. They take really long also.
The worst front desk girls are terrible and lack of professionalism. They are not helpful at all over the phone. You get the run around.
i am very sorry for myself because this place is rip off and NJ has corrupted health system no one bothers to inspect such places even they knows. so they are taking advantage results are very sad.
Bad experience with unprofessional people , unprofessional doctor his name is lee he don’t know any thing about respect people and respect his patient , wrong diagnosis and wrong description , An unclean, non-sterile place , walk away from this medical center
The Doctors are great even the receptionist but the one in charge of picking out the glasses and ordering them rude the two there were very unprofessional people rude not coming back because of them and their attitude leave it at home or don’t come to work.
Terrible front desk. I have to say Dr. Burrows is great but the staff is not. Not helpful at all and such attitudes.
I worked with Terri who was very knowledgeable and client friendly. I would highly recommend her.
Always a clean and professional environment. Helpful staff and organized scheduling.
They even deserve this one star.after waiting too much time they call my daughter n say docter is not here.nurses r unprofessional they enter wrong information in short only waste of time.
This must be the worst eye clinic you can go to… 40 minutes or longer to just be called and then there’s another waiting area where you wait more to be placed in another room… it doesnt matter if you have an appointment …
Wait was long, but otherwise service from staff was good. Clean and nice office. Doctor knew her stuff.
I always call ,they say they’re gonna call me back but never do 🙄 so annoying my daughter needs her glasses they really need to step up there stuff. …
Friendly, courteous staff, no waiting, pro doctor, glasses services too. Everything in one place.
Avoid this place for all costs very long wait time after you pay copays month later they send statements to pay balance when you call them you get dose elevator music and is yours insurance expl………….t …
Service was excellent. Very attentive staff, very detailed. Jeidy was very helpful in my first visit to the office.
When you go to the front desk they start speaking to you in Spanish!! Even the doctor spoke to me in Spanish which I don’t speak. As a doctor, he shouldn’t do this. The technicians are also so nasty.
Deisi went above and beyond to make sure I understood the correct procedures on how to take care of my lenses.
Routine eye exam – expect only co-pay. Nope!! billed insurance $860 leaving us with 1/3 of that after deductible. Outrageous! Routine eye exam for new prescription.
Great customer experience.Short wait time, clean office and staff especially Jeidi is very professional, helpful and always friendly!
Dr didn’t even know that I had infection in my left eye first then the right one for almost a year until I went to ER when my vision became really bad , after couple days using antibiotic ointment I don’t need classes she prescribed me lol .
If you enjoy waiting 1 hour after your appointment, come here to be seen!
Xavier was a great help in guiding me with all my visions needs. He quickly advise on what I needed help with. Great place!
This facility is amazing! And there was a wonderful lady by the name of Jeidy who went above & beyond to ensure I had a great visit!
impressed with the office space but the employee’s are either rude or seem like they have no time for the patients. need more organization and patience.
The place is really clean and is taking precautions for COVID-19, the front desk is really nice and friendly. Def recommend to colleagues
this place is clean, nice but the lack of service is horrible. Me and my parents were waiting for 2 hours to get seen. It seems like they’re organize but in reality they’re not. After my appointment tomorrow, I will not go back there again.
The entire staff and Dr. Tal Kazam is amazing. i would recommend you should at least visit twice a year. very good place
I have been coming here for the last 10 years .
Best place around ! I highly recommend .
Jeidy, Ana , Dr. Arriola, and full staff are always extremely helpful 😀. …
Best eye doctor I’ve ever been too!
by far one of the worst exams I have had, just the attitude and the way they treat you makes u wanna get out of the place running. never again for sure.
The only good thing about this place is Dr., she was great, the staff, they professionalism is one of the worse one can encounter, The bottom line is DO NOT GO THERE!!!
Thanks to Heily for helping me find the perfect glasses, she is so sweet and kind. …
Not at all considerate if people are stuck up in traffic and late to the location. Receptionist wanted to be accommodating but doctors ain’t.not going to this location again.
Staff was amazing!! Everyone was kind and treated you with respect. Quality service!! It was a long wait but staff checked on me constantly. Definitely will be back.
I had a wonderful experience in my appointment with Dr. Patel. The staff at the front desk are helpful, they helped me find the right glasses for me.
Terrible service, even with the Covid still you have to wait a lot, the average time with app is more than 2 hrs. Mi wife went there around 2 and get back after 4.
Steve helped place an order for my glasses quickly and easily. He was very kind and easy going.
I got my prescription 1 month ago. My glasses came in wrong. They took them back,and told me it would be a couple of days. 2 weeks have past i’m still waiting. Place is absurd.
I really like this clinic, it’s very nice and clean, the waiting time is short and the staff is polite and helpful.
Loved my visit. Place was very clean. Friendly staff. Especially the young lady Jeidy. She was very professional and very kind.
Spoke with office. Made an appointment for 6:45PM with a live individual. Got a confirmation call and CONFIRMED 6:45pm. Got an TEXT “please confirm” message and CONFIRMED THERE. GUESS WHAT? Office closed at 6 with no call to me.
I couldn’t get my glasses for 3 months because of their mistake, and they tried to blame my insurance. Unprofessional, dont come here!
They are horrible took forever to see the doctor when my appointment was set for 2 hours before I saw the doc. They called everyone who sat down after me before me. Just a horrible place
Jeidy Y Fernando very hepful in the checking in process and helped me get my insurance card that i didnt have also made sure i was seen with the correct doctor
Everyone was so professional,thank you so much.
Poor customer service. Have been waiting for call from contact lenses department for a month now. No one responds to call or VMs
Is the worst customer service I ever had in my life , I really don’t recommend anyone to go there specially the Glasses place, they so unprofessional and rude to customers, 2 months and still didn’t get my prescription Glasses.
PS, whoever’s gives 5 starts as I see in the reviews they must be their employee.
Carmen is amazing, very professional and such a awesome personality, felt so comfortable, she’s an asset to your company.
Horrible customer service. Made an appointment two weeks in advanced, the appointment was cancelled for no reason. Took the day off from work and my daughter from school. Wouldn’t recommend dealing with them.
Horrible horrible people. If you care about your vision do not go here. Rude aggressive and all out crooks. I was put into collections for just placing a phone call. They only want your money and they have clever tricks on how to get it.
The staff and doctors where great… friendly and kind and so very helpful ..Xavier in optical was so helpful in helping me find my frames ..thumbs up all around 👍..I will recommend this place to friends and family 👪…. …
Came here 3 times for my son & daughter’s eye glass 3 times 3 experience..feel very bad..i spend lot of money for glass. 2 times they charge defrent money for same thing..also she denies for receive i pay for this why you don’t give me receive…no more this place..disgusting
Does not abide by the terms and conditions of the UFT panelist agreement. No free eyeware or discounted rates on lens features. Accepted insurance voucher for eye exam. Pleased with that service. Little time to travel and discuss with their staff and UFT Welfare Fund. Will follow up with those results in June 2017.
Took my son here pediatric department was such a great help . Dr burrows is amazing ! Will be returning
We love this place. Staff and doctors are extremely nice and thorough. My family loves going to this office
Their staff is incompetent and has absolutely no knowledge of the vision benefits or how they work or even how to explain them. Just annoyed with the entire experience. One star because it doesn’t give the option for zero. After I am done straightening out the BS I will never go to this place again nor recommend anyone go there.
The staff was very friendly, it took almost no time to be seen and Jeidy was very attentive and caring with myself and my parents who also had appointments on the same day.
If you are not ready to waste your time back and forth, do not go to this place. Period!!! I am not even mention my experience since I see very similar here with the other patients. This place is outrageously irresponsible and unprofessional. Just think wisely before going to this place please!!
So I just got my new glasses at eye and ear in Clifton on Main Street and I must say the doctors and staff could not be anymore friendly as they were.
Wonderful and clean office.
The doctors are good however you need to wait over one hour to see the doctor. Be ready to be in the place at least 2hours . They don’t respect your appointment time .
Very kind and was amazing if I could request her every time I would cause I’m very sensitive to light and eye drops she made it painless ‼️‼️
Overall great experience! Fast service and awesome doctors! Coral was very helpful with all the information i needed aswell! I will definitely recommend!
Horrible most of the people there dont know what they doing. Even the manger dont retrun calls. When you call them they dont pick up. Very unprofessional i will never go back. They charge me for the pair of glasses and charge my insurance as well and will not return my refund. Save your self and dont go there.
The nj eye and ear in clifton is a well run facility with a great staff ive been thru alot with my eyes in the past couple of years yeidy is wonderful person with a beautiful soul she really cares about giving quality service have had a …
DO NOT GO HERE! My mother had been Dr Stegman’s patient for over 20 years. When she moved to Arizona she visited a new eye care facility and learned that she had severe glaucoma and required emergency surgery or she would go blind. Dr Stegman is supposedly a glaucoma specialist!!!!! Patients beware!
I’ve been taking my kids here since they opened and I always feel they’re getting the best care and attention. The atmosphere is very clean and professional.
REVIEW on DR. GAUTAM KAMTHAN:
I don’t use glasses. I wanted to see an ophthalmologist to solve my red eye problem. …
From the moment I walked in I had such a positive experience with Kelly. Kelly was extremely helpful and attentive. I can honestly say I received the best customer service ever thanks to kelly.
It’s bad serivece.The doctor made glass for my son wrong .He wore glasses for 4months and wrong .When he go outside he fell down .the doctor lee doesn’t understand any thing about medicine .when I went back to her I toke glasses off .My …
Deisy Siri was a very professional and extremely nice and she answered all my questions. I would like to see more people like her working there.
This location is great all the staff are helpful especially Mariel and shivanni these two were extremely friendly, professional, and helpful it took me so long to learn how to put my sclera contacts in, I would start to lose the motivation …
5 STAR’S FOR DOCTOR’S, 2 STAR’S IN STAFF AND 1 FOR GLASSES. I can’t complaint for doctor’s they gave my grandma 20/20 vision after surgery and she is 86 years old. staff is very rude and they have an speciality for cancels appt and don’t …
Fantastic place to buy glasses!!!! The lady who dealt with me, Tiffany, is one of the friendliest, patient people around. I very much appreciate her service and I strongly recommend this place to purchase Eyewear.
Caroline was amazing!!
Great advices – very patiente – and overall super sweet.
If you need help with new glasses – ask for Caroline.
Great people that work there good doctors not a long wait they say your appointment at certain time and that’s when your appointment is they don’t hold nobody back
My husband & I were referred to Clifton Eye Care after he lost one of his contacts, which happened to be the last pair! After getting the run around with other ophthalmology offices because he did not have the specifics of his prescription, …
I had a great experience at the optical. The staff were extremely helpful when I needed a new pair of glasses, and the prices were great. Definitely the best deal I’ve gotten in the area. Would recommend!
GREAT CUSTOMER SERVICE WITH STEVE !! Best experience at the eye doctor (optical) I’ve ever had. Made sure I left there with what I wanted. Thank you Steve, You’re the best !
Great experience overall with everyone that i dealt with. Jazmin in scheduling, Ashley in fitting my glasses, and Dr. Desai with her professional exam. I would recommend this place to anyone in need of eye care.
Heily was bery helpful with assisting me in my purchase for my glasses. She was honest on how glasses would look on you and actually a lot quicker than i expected. …
So I this is the first time I came this awesome place. When you just walk in you can’t believe this is a eye care center. Its huge and everyone is awesome very friendly, you feel just at home!! You should come here !! Stop going to any …
Over the years i have been to many places for eyeglasses and exams. However, i have never had a better experience than the experience i had here. The eyeglasses are amazing and my vision is the best ive ever had. I have a complicated …
This is the worst services, spent 2:30 hours just for 5-10 minutes checkup. There is no well management, I have been waiting 30 minutes just for printing my prescription. I would not recommend new ppl.
If I could give zero stars to this place I would. Front desk staff is the worst of the worst. I have been in and out of doctors for myself in the last past year and what I have noticed is that in any doctor’s office they will always be …
I spoke with 3 different ladies and all of them gave me different price, but in this case, the customer not always is right. Really bad customer service. And they said it will be ready in 1 week,it’s not true, they take 2 weeks to give me the new glasses.
Very poor service, the front girl was gossiping with coworkers instead of paying attention of what was going on at the waiting area and patients. I waited for 55 minutes when I asked someone how much longer I had to wait in order to be …
Super organized office, no wait time and great Doctor. Staff is extremely nice and helpful. Jeidy went the extra mile to make my concerns a non-issue.
I HAVE BEEN COMING HERE FOR MY SON. THEY NEVER DELIVER HIS GLASSES. USELESS PLACE TO BRING YOUR CHILD. TODAY IS MY LAST DAY TO BRING HIM HERE USELE. WAITING TIME, 3 HRS BEFORE YOU SEE THE ONE CALLED DR.
Taritza helped find the perfect frame for me and didn’t try to oversell any extras. She respected my budget and worked hard to ensure that I walked out happy with my purchase.
Very friendly Jeidy and the staff here are very thorough and efficient. Covid prevention top notch & establishment extremely extremely clean. Thank you for making my daughter and myself feel so comfortable. You Rock!!!
Worst eye center I’ve ever been to. I spent more time waiting than actually being serviced. The staff rushed throughout the entire appointment. The techs did not wipe down the machines before each use, the eye doctor jammed her finger in my …
Front Team Amazing ! Now… my visit with the doctor was completely rushed and unprofessional leaving me with the wrong prescription. I have to reschedule another appointment. How on earth can a doctor make such mistake….?
I went today after a week of waiting. They were friendly BUT… you MUST KNOW YOUR INSURANCE COVERAGE, your deductible, your out of pocket and your copay. I have a copay of $65. When I asked them if that was going to cover everything, they …
Had the best experience so far with my son here. Staff was very helpful to all our concerns and very professional also. Will definitely recommend to family members 👍 …
Be on guard if going here, whether paying out of pocket or going through insurance. If you get glasses here using insurance, make sure you check with your insurance and make sure you don’t get overcharged. A couple of years ago they charged …
Called this place for an appt because it’s right around the corner and my insurance said they were in network, gave them all my info for them to check ahead of time – finally the day came and I was turned away because my insurance was …
Generally very pleased with NJ Eye & Ear. The only.minor annoyance is the wait to see the Dr. after the pictures are taken and other tests. From appt. Time to pictures and tests only about 5 or 10 minutes. After testing wait for doctor almost 40 min. Too long.
Jeidy made my experience so seamless and quick! She answered all my questions, made sure I didn’t wait and that I was all set! I would highly recommend her if you have any questions or concerns, 10/10 service!
Still waiting for my contact lens for which the order was placed on 12th July 2021. It’s 8th September 2021, unless they are fabricating n manufacturing the lens I don’t know what’s the delay for. The doctors are okay the administration is EPIC FAIL
I went To this Nj Eye And Ear on July , they told me that it won’t take long but 4 months Later.. I went back because they called me that my glasses were done but when I got there . The Lady told me It was a mistake and I have to wait 1 …
Update:: 02/09/2018
Katrina James, the administrator, contacted us to resolve the matter and she did. Thank you for caring for your customers!!!! …
Avoid at all costs UNLESS:
1.) You love spending hours upon hours waiting in not just one, but two …
The ladies here are very professional! Quick and efficient ! They made my son feel very comfortable as well as myself! Friendly service and very informative! I recommend this place for parents and children. Great work guys! Keep it up ! 👏🏾👏🏾👏🏾👏🏾👍🏾 …
Bad receptionist! I always pay my co pay!
I’ve ordered a frame on the 30th of September.i was told it would take 2 weeks to have the frame ready. Now it’s been 3 weeks and everytime I called the optical department never picked it up,even I left voice mail they never return my …
UPDATE: THEY DELETED MY REVIEW SO HERE IT IS AGAIN LOL
Went here ignoring the reviews and i absolutely regret it. Paid $200 …
The staff r very friendly professionals. The office is very clean n they been taking care with the protocols of social distance of Covid19. I felt very safe. Your appointment is very fast.
The resepcionist is extremely rude! She really needs to get off her lazy ass and work! First time there and I would not recommend anyone go back there had a bad experience. Came in early in the morning ask her kindly If we could make an …
Unprofessional work environment. This company will send you a bill 2+ years later and try to make you pay out of pocket as the allotted time for your health insurance to pay will have expired. Apparently they don’t know how to file a claim …
The worst experience I have ever encountered at any doctor office. Lack of good customer service, professionalism and understanding. They make bad calls and then try to make you believe that you are responsible for them by lying to your face. They use lies to compensate for overbooking… would not recommend to anyone!!!!
It’s took me two days just to get a hold of contact lens department, and it was an absolutely epic failed for customer service. Regret to go there and pay the entire eyes exam for my contact lens out of pocket!
This office seem to be a mess since I had to wait hours my appointment was at 8:30 and I was not seen until 10:58am. After pay my $60 copayment I waited for my turn having problems with my eyelid and a possible stye I had a ridiculous wait …
The service here is awesome, minimal wait time, if you made your appointment. Doctor is great and assistants know what there doing, if you buy your eyewear there they will tell you what is fake and what is not and will show you samples so you can see the quality of there materials.
This is the worst office, you can even get an appointment to see the doctor! I called few weeks and the put me on hold for 15 minutes or say they will call back (which they never did) when finally get the chance to speak to someone, they don’t have anything available until next month!!!
Even though i told the ear doctor it was really an emergency he did NOT take me in just Becuase I was 5 minutes late!!
I called them to tell them i will be running late cause of traffic and they told …
I was diagnosed with a pituitary adenoma that was putting pressure on my optic nerve. I was scheduled to get a test done with Dr. Stegman, who even from the beginning didn’t make me feel that he cared about my situation. I felt that he was …
I had a very bad experience in that location. My son is one of their patients for almost 6 years . One day the receptionist text me a msg to confirm my son’s appointment which I did. …
It looks nice on the outside, but they’re incredibly pushy and constantly trying to upsell you without explaining anything. Doctor took a long phone call in the middle of my appointment, with almost no explanation of the condition of my …
I really should give them no stars. I went to the wrong location and sat about 30 minutes before they let me know that I needed to go to the pediatric location. I asked the girl at the desk if I was going to be waiting a long time when I …
The best experience by far! This optical is beautiful and filled with a huge selections of frames, they have every brand plus the girls in the optical are very patient and helpful. Caroline and Ashley both took there time with me and I …
I’ve always been iffy about this place. Some times they are nice, other times they are so unprofessional and rude. You guys need to get it together. Nice customers are supposed to be treated with curtesy. If they are well mannered no need for the rude way of communicating. Some of you need people skills, rude!
Horrible and disrespectful staff! Their customer service is awful, always giving you wrong information and having an attitude for every questions you have. Wouldn’t recommend this place to anyone! If your looking for an eye doctor this is not the one!
The doctor gave me the answer I was looking for and what I wanted to hear, I loved seeing it and I really appreciate the help
How can a doctor mess up twice? Saw Dr. Lee, received new glasses but couldn’t see a thing. Went back to him, he re-examined and gave new prescription. Can’t see a thing with the second pair either. I have never had this happened to me in …
Nasty guy without education work in that optical.. Next year I am going to find another one to make my glasses…😠😠 the actions of people speak louder than words… I am very angry with the bad attitude they treat customers… 😡😡😡 …
I had to cancel an appointment because of an emergency and they want to charge me a $25 “penalty free” Like they are the only eyes doctors in town so I decided to Go to an other place. I already wasted enough time with this people …
Horrible with timing. Waited an hour last week for the doctor to see me for 2 minutes and prescribed me medication. Appointment confirmed then show up and it’s not listed. Wasted my time and gas. …
Im so happy with this optical. Is an excellent place to buy glasses, they have some many gorgeous fames and the personal is very friendly! I specially recommend to ask for Ms Heily, she is so professional and caring! She patiently help me to find the best glasses for me. Thank you!
I took My son with Special Needs for his first Appt, and I have to say It went Very well. I do recommend this Place. Everyone was very nice and the Doctor was Sweet And Patient. I will be Returning in 6 months. Office was Very Clean and …
Horrible horrible service . I’ve been waiting for a month for my contacts . Every time I call them they tell the contact lady is not there … That’s a little ridiculous to me. Most people work during the week , so you’d assume the contact …
They charge you crazy amounts for simple procedures. They charged my insurance $700 and I had to pay around $200. I wanted to speak with the manager but they said “I could charge you $7000, you just need to pay your deductible.” They said they have no fixed prices for anything, they don’t know the prices of anything.
This is a terrible place. All the stuffs are rude, especially the girl who stays by the door to check people in and check temperature , she is very disrespectful and aggressive. That’s not how you treat your customers. Doctors are the …
Went for an eye exam and Jeidy Lopez , very professional an very kind, She was able assist me through out the office. Once I was done with my appointment Jeidy L. Kindly schedule my next appointment. I enjoy my experience and always do .
It is very unprofessional to give someone an appointment time and have them wait over an hour to not even be called for registration. I understand that the approach of seeing as many patients as possible is a common practice now in health …
Avoid this place. I had an appointment at 2:05, arrived 15 mins early just to be told my appointment was canceled because the doctor left @ 1, but yet no one even called me. Ridiculous.
We saw Dr.Bailey at Clifton Eye Care today and it was a very pleasant visit. Dr.Bailey was super nice, thorough and concerned about my son’s exam. She answered all my questions and explained all the details. I’m very appreciative and …
I came by recommendation of family member. One of the Doctors actually cured my eye illness that in other place could not.
Unfortunately, that dr no longer works for this organization. …
There is a huge deficiency in customer service provided to patients. I was a patient and after one visit I never returned due to the unprofessional service received by the front staff. You’re never seen at the time set and are left to wait …
They said the glasses were going to be ready in 2 weeks but it turned out 3 months! We called 3 times and every time we called, they said they will call us once it’s ready. But they didn’t call and we kept waiting. We wasted a lot of time. …
The staff at NJ Eye and Ear are friendly and very helpful. Also Dr. Bush is an excellent Ophthalmologist. I saw her today and she explained my problem in detail. Very good to find such a nice Doctor.
This place has really stepped it up!!!! My father and little sister are patients here and I’m always tagging along for their appointments. Back then the service reflected the rating this place has on google but I was there a couple days ago …
When you are there everything runs smoothly with the nurses and doctors. However, over the phone the front desk girls are terrible. They are not helpful at all. I spoke to one them today and told her I had an emergency a lump in my eyelid. …
We have to wait over 3 hours to see the doctor
Really bad experience, reception are very rude
Dr.Veronica Ramsarat is a wonderful, compassionate, and understanding through eye doctors I ever seen. She has great knowledge of issues with the eyes. She goes beyond her duty as doctor. NJ EYE & EAR is a very clean place with a very helpful staff too. I highly recommend.
From the receptionist to the doctors, my experience was very good and my 3 year old loved being there.
Staff are rude, unorganized, and aggresive. They are not helpful and uninformed on how to do their job. As a patient you are treated poorly and left without any real care. Trust me when i tell you this office is nothing more than an …
Horrible experience, specially during this unprecedented times. I’ve received several bills from months ago almost a year ago stating I owe a balance and when I contact the billing …
My father had a great experience 1st time here. The wait wasn’t even long came in at 11:30 filled put papers. His appointment was at 11:50, he got called in at 53. Jeidy was super helpful great receptionist. Ask for her for support. Thanks jeidy from my father and I.
I work with individuals with mental disabilities as an Assistant manager and they were very patient from the young women taking temperatures to miss Jerdy handling paperwork fitting us in , understanding the behaviors of our guys to …
During the time of pandemic, all clinics are minimizing contact of patients with other patients; that’s been the case with all Dr. appointments but not here. We were in the waiting room with 10 other patients for 30 mins. Absolutely …
Haide at the front desk was very pleasant and extremely professional. The lady taking your temperature as you walk in was also very pleasant considering the awkwardness of the situation. I think staff is doing their best and I keep coming back because the doctors are top notch.
You call and they play games, wait on hold you will be transferred to someone in that department for glasses and nobody picks up, you call back several times nobody picks up the phone. All the time its the same thing, no respect or courtesy for customers.
Horrible place to go you spend all day there, also when you purchase a glasses you have to wait around 4 week to receive your glasses that’s ridiculous i never go back
I made an appt for my son after school hours waited months for appt
Days before I got 3 texts to confirm appt AND a phone call to confirm with …
I called the office and verified if the practice is in network with my vision insurance. I provided all of my insurance information, the woman who answered said yes that they were in network. Therefore, I went ahead and scheduled an …
What a disgraceful Place to book an Appointment. So I book an Appointment a month ago in June to be seen with Eye doctor and my appointment was canceled without any notice when I call 1 day before the appointment I’m met with attitude from …
Dr Lee is the best . She is caring and knows her job well . I am in a medical field and know how tough it is to handle the whole floor by yourself. Front staffs are pretty rude . I thought they are having a bad day . But I came today and …
I ordered my kid glasses 2 months and 5 day exactly, I went there and nothing, I call and the optical department don’t answers the phone. I really don’t understand how they work. The doctor are good but the services is horrible, they don’t …
I am changing my review for one Wonderful
Key member in the Optical department Terry.
She goes above and beyond to elevate the overall quality . Unfortunately she is …
Amazing experience! Pediatric center is great as well as the adult side! They are so considerate and understanding! Definitely recommend to anyone who wants to see a good doctor and get great service! Front desk girls are extremely friendly!
Very annoying. They canceled 2 appointments for my daughter’s eye doctor, 1 when I was about to arrive the previous Saturday, December 26, 2020, and today, Saturday, January 2, 2021, when I was already there. It bothers me more that …
Love this office! Have been a patient all my life, my mother and grandmother are patients here for even longer. They’ve always provided excellent care with great customer service. I remember when they were in the OG location in Clifton, …
Englewood facility is the best but the Clifton one is the worst of the worst. My child was turned down at the Clifton office twice due to his insurance when I’ve never had an issue at the Englewood facility. I took time off from work twice …
Extremely disappointed. The staff does not know what are they doing. I was ping-ponged from one department to another. They didn’t have my follow up information. Health care is sensitive sector and the reception has to be trained and well …
Services are great. I felt comfortable from the moment I entered. Staff are awesome from sign in, Receptionist, nurse and doctor. My 1st visit as a recommendation and I’m truly grateful. I was in and out in one hour.
Very bad service, unprofessional people just waist of time to go there. This place is not a medical office who care of their patients and respect their time. For more than one month my son back and forth to see the eye doctor for …
Do yourself a favor and never go here. My wife and kids came here TWICE and both times the receptionist couldn’t verify their insurance. Verification should’ve been done during the week, NOT wait until the family is standing in front of you …
I really wish less than one star was possible. Extremely rude and unprofessional staff. They don’t get the right insurance information and then you get unreasonable bills. When I called to inquire about the bill I received, I was told that …
People are still required to mask up, and the seating – distancing was a medical epic experience. Hooray!
I usually don’t comment on anything. But the girl who on works on the glasses in the kids section has the worst att. Plus they prescribed a wrong lenses for my son . This is the last time for me there
By far the worst customer service, I have received. The doctor was great super nice the problem there is the optical service. I went to get glasses for my son and I. The sales woman there shows you glasses, but will never give you prices! …
Short wait, pleasant reception, diligent examination. Would recommend.
The pediatric part of this practice never ceases to amaze me. They are so unorganized and really does not compare to the service of the adult side. I sometimes wonder who hires in each side. Had an appointment Friday and they called me to …
The worst service. Don’t ever go here. The staff is so horrible. All have attitudes. They act like they are thank top notch. Just straight animals. Sorry to put it like that. But no customer service skills at all. The vibe is like being at motor vehicle. Lol its that horrible.
I am not the one to share my experiences at places but today at NJ EYE AND EAR, I was helped by Deisy and I had to express my gratitude towards her. Talk about customer service skills, she’s got it. Talk about kind and helpful, she’s got …
Not the best staff, you will be ignored by many. Dr. Kazam saw my mom & said that my mom has almost perfect vision and is in no need for glasses or eye drops, meanwhile my 60 year old mom said she can’t read the words and has problems …
The worst place to go to. Front desk personnel and those who answer the phone are terrible EVERY. SINGLE. TIME. & this is coming from an experienced person in the medical field. The provider who saw my relative today (in which I recommended …
My experience here was really good. The staff is very polite and welcoming; from the greeter to the receptionist to the assistant and Dr. Arriola. She was very knowledgeable and answered all my questions. I was thoroughly tested and felt …
I been going here Forever now always gotten my glasses here and the Doctors great.
But the Pediatric Department are the worse. …
Stay away from this Ghetto place. I had an appointment at 4:55 p.m. for my 3 year old son, and unfortunately being that it’s rush hour, I was stuck in traffic. I CALLED the office to say that I would be about 10 to 15 minutes late, and the …
Call center can use some training on communication with the office when clients have specific concerns or situations. However the doctors and technicians are kind and thorough. The reception staff always greet with a smile. But one in …
If you have no life and 3 hours to spare then this is the right place for you. The doctor came in late and we had to wait more than an hour for her. She made us wait just for her to bring us in for 2 seconds. Once she finally took us in she …
I’m being going for many years to see Dr .Daniel Stegman he’s very professional and understanding.I definitely recommend anyone to Visit the office in Clifton is very nice clean !!!
I’m mostly staying for the doctor that I have been seeing here for a few years, but the customer service of the front desk is abysmal. No one seems to know when they open. I called at 7am to make an appointment (the time their website says …
Horrible place, very rude staff. Staff Left around 10 patients outside in the cold.
The receptionist came to lock the door in my face, 10 seconds after another …
I just came from Clifton facility, I had an apoinment at 8 AM, brought my primary doctor referral and they refuse to give the service. The worst place to go. everytime that you go they use your inssurance to performe all that thy can
I had a fantastic experience. The good looking clean facility is run very efficiently. It’s fast and effective, with great staff and doctors. The retail part is excellent as well. Caroline (and associates, Kelly) helped me with my eye glasses, and she (and they) were a lot of fun, very personable and great.
Doctor Ahmed is wonderful she helped me. I was feeling awful and thinking that my tonsils had to be removed. Doctor Ahmed checked everything to see what was causing me pain. She gave me some recommendations and they helped me. I feel a 100% better I couldn’t thank Doctor Ahmed enough for everything she has done to help me.
This group doctor specialy Dr.Xintong Li did not see my daughter because we are late for 20 mins. This is not health care professional behavior. Some time we wait for doctors more then 30 mins that time they don’t say anything. It was rush hours traffic and i told them. Also front desk people not nice specially supervisor.
I don’t normally leave bad reviews, but the amount of overbooking that takes place at NJ Eye and Ear is horrific. We’ve waited over an hour during several visits in a fully packed waiting room. If you don’t mind waiting packed like a …
I had an eye emergency and was referred by my doctor to this place. I let the front desk know it was an emergency and my eye was in pain and gave them my referral. They informed me the doctor working doesn’t take my insurance and made me …
If I could I would give them a zero, this place rips people off. My mother got charged $665 dollars out of pocket but yet they billed the insurance doe another $200, for glasses that cost $114 online. They take advantage of the elderly.
Every time I come here there are so many people in the waiting room I get anxiety. When they FINALLY call you back there is more waiting and if you need optical at the end of your visit, you will be waiting again. I didn’t find anything …
We left an appointment for today at 4:25 for my son. Their office called to confirm and when I got there today they said it was 4:15 in the system and that the call center must have made a mistake. The doctor refused to take my child in …
I ENJOYED THE OVERALL VISIT
PLEASANT, EFFICIENT AND UNEXPECTEDLY EXPEDIENT/FAST!
THE ONLY CRITIQUE I HAVE IS IT WAS A BIT NOISY! THE RADIO OF THE PLACE WAS A BIT LOUD!
THANK YOU!
I have been going there for a long time today I call the office because tomorrow I am having surgery, they keep me on the phone for more than 10 minutes I call back and I explained to a young lady name Elizabeth and she was so rude to me,
Very accommodating, efficient, and attentive. Always feel my best interests are in mind; the explanations are patient and helpful. They make being responsible for my vision health much easier.
The area of contact lenses has been my worst experience EVER, they don’t answer the phone and I always get the same excuse, they are busy. I ask to speak to the manager or supervisor and guess what? She’s never available, either she’s not …
Made an apt in person that was 3 weeks ahead. An hour before arriving to the apt they call and say they can’t see my child because the doctor doesn’t see kids under the age of 9. Fine I rescheduled for another apt 3 weeks later. My apt was …
I’ve had a pleasant experience with the doctors here… however, the contact lense department is AWFUL. They never ever pick up the phone. I’ve been waiting for contact lenses for over a month now. I’ve never waited this long for contact lenses. If you value your time and patience, avoid this place at all costs.
The optics gentleman Sebastian was extremely helpful and went above and beyond to help my daughter find here perfect pair. Carried us to the other side and was very patient! The doc Patel was very gentle and calm and took her time with my daughter. Best experience yet.
Worst experience ever!!!!!!!!!
I took an appointment for my daughter for an eye checkup and the doctor decided NOT to check her out just because her eyes were red and she thought it might be flue and she was scared to check her out believe it or not
Great service and clean office! Dr. Patel was very friendly and helpful!
This place is a joke I set an appointment then when I come for my scheduled time the front desk worker says they put me earlier without telling me. Then they say the doctor isn’t here come back another day. I would not recommend this place due to the front desk workers.
MY 1 YEAR AND A HALF HAD AN APT THE FIRST TIME SHE WAS diagnosed WITH ESOTROPIA WASN5 GIVEN ANYTHING WHEN HER DAD BROUGHT HER IN AND ASKED HER HOW LONG SHE BEEN DOING AND WHEN I HAD TO WAIT 3 MINTHS FOR AN APT THEY SAID WASN’T GOING TO …
Very patient staff and doctor. They understood my needs and concerns. Highly recommend this place. Great energy and atmosphere.
Their pediatric side reception area SUCKS!! Needs more training. They don’t like doing their job. Instead of finding out what it is that you need they rather tell you “I don’t know”. They obviously don’t communicate with each other or they just don’t care.
Terrible customer service, called to make an appt and the lady on the phone gave me an attitude the whole time, sounded bothered that I was asking questions regarding the appt, went in person to check out frames the lady in that section was not at all helpful
Very unhelpful doctor and for a basic eye exam they have claimed twice to my insurance. Stay away.
Do not do business with this place they have the worst customer service. Nobody knows what’s going on. If you call they leave you one hold for hours. Do not get your contact lenses there either they cannot give you a status. They do not communicate between each other this place should be put out of business.
Worst service ever front desk people does not help any of their patients or clients that walks in through the door is there eye exam is a joke they do not care for you as a patient you have a better chance going somewhere else than wasting …
First off, I want to say Dr. Ende is great….this is about the ent department ..the receptionist is always rude and the department as a whole is not great with communication. I have to basically chase them down for info. I heard 4 …
The optician’s staff is rude and disrespectful, they do not answer the phone, 6 weeks waiting for glasses and then they indicate that the insurance did not cover it and that they did it anyway, please avoid going to this place, the worst service I have seen in my life!!! all customers before and after me were just complaining
Scammers trying to squeeze as much $$ out of patients as possible. They have so many employees milling around you know they have to pay them somehow. Uncouth front reception. When there is nothing for the employees behind the eyeglass …
I have called more then five times to get a simple surgery date for my daughter and all I get is being transferred to someone else who never answers and it’s it been 2 days. I have a sick child at home and if it was for that I’d be at the office complaining. Horrible!!
I took my sister to dr kamthan, which I was waiting with her for one hour . The appointment was 2 pm I went to the front desk to ask if the dr in the office I was waiting at least 5 minutes to front desk to answer me, he was talking with …
The area to order your glasses is horrible. It’s been over a month and haven’t received my glasses yet so if you guys need your glasses in less than 2 weeks don’t buy them there and glasses are so expensive and with no brand names. Staff was horrible they were just playing around and hugging and kissing so unprofessional.
Stay away FAR FAR FAR away from the optical department. It’s almost 4 weeks and I still haven’t received my daughter’s glasses. The staff in that department are not interested in helping you at all. I should have left when the sales …
“NJ Eye And Ear, is proud to have a team of the best ophthalmologists” This is just a lie, the ophthalmologists checked me does not deserve to be called an ophthalmologists. The Dr. checked my eyes did not spend one minute after waiting for two hours. If I could I would give them zero.
This place is a joke.
My son broke his frames we went to re order they told us 4-6 weeks after 6 weeks of waiting I went to get them. brought them home the next morning my son is …
This place is so unprofessional starting with the receptionist . They are so rude and don’t have any customer service skills at all. I recommend that if you get a diagnosis from one of the Dr.s. That works there PLEASE go and get a second …
Out of this world amazing. Took my 3.5 year old there and he had a blast during the eye exam. They were patient, caring and the doctor was SO knowledgeable and wonderful with him…finger puppets even came out during the exam. Thank you, Dr. Merna & Carmen!
I have a two part review – one for the eye doctor visit and the other for the glasses we ordered there for my son. …
Dr. Stegman,
I wanted to take this opportunity to extend a heartfelt Kudos to some of the …
This place is ridiculous. I scheduled an annual eye exam, which was fine. I like to wear contact lenses and when I asked for a prescription, I was told that I would need to schedule a fitting, which I did. While scheduling I asked multiple …