The South Central Connecticut Regional Water Authority is a nonprofit organization that attempts to ensure water safety.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
90 Sargent Dr, New Haven, CT 06511
website is unusable.
Good
Service is messed up
Monopoly
Don’t bother trying to contact someone… doesn’t let you speak to any live person
No option to speak to an actual person. Lazy
This monthly billing is a pain
Atrocious customer service. Unresponsive, rude, ignorant.
i dont understand how i pay 42 dollars for 2 weeks of water. then. 3 month is 61 plus 80 i just dont get their system
You never there when you need them
The utility is ok but there choice of sub contractors for the pipe safe program is just awful. The tech was rude and very unprofessional
Holding thousands of acres of land hostage is shameful
To send people 30 day notice for 120$? Reverse discrimination by almost all utility companies but especially the water company is RAMPANT!!! I work with people of all ethnicities and we all compared utility bills. The water company is the worst. African American friends got NO 30 day notices. SHAME
Horrible horrible people. Disconnected my water without notice on a hot day with a new baby. Had to pay a disconnection fee and an EXTRA $64 to have it turned on the same day.
The pipe in our basement burst Thursday night. For almost 48 hours, I’ve seen multiple teams from the Regional Water Authority work tirelessly to restore our water and repipe everything from the opposite side of the street through to our …
Recently I received a notice that my meter needed to be changed, again….
At first – since I just had mine replaced two years ago or so – at first I was not too happy about this, as this would involve clearing out my music room so a …
RWA is a true monopoly and they let you know they are. CT DPUC is worthless.
Their billing page is horrible. It doesn’t state the dates the bill is for. From what day to what day. Stupid. They should follow what the gas and electric co does.
Just called. First the recorder answers and does not offer you a live representative. If you hit zeros you can get someone. Next, the live person I got answered me with the standard bs statement that I hate to get when I call a …
the automated system to pay is very bad I’ve been trying to pay for 3 days and I haven’t been able to pay online either 👎🏻 …
What joke of a company….with no competition in this industry / utility there is no need on their part to have any customer service. Try calling and be put on hold for 15 minutes and then get a generic answering service operator that takes …
This company is an extortionist and financial bandit! They know full and well that my water meter was broken causing me to have an exorbitantly high water bill which was not only discharged in bankruptcy they admitted this much AND replaced …
Less than average online support. Trying to get to my online account. Says it doesn’t exist. Try to create one and it says invalid information. All information provided is correct. Hours to get hold of a live person are very limited. Just trying to get a details listing of my bill instead of just “amount owed”
One of the worst companies I’ve ever dealt with. Horrendous customer service. Called about an emergency situation with badly discolored water multiple times for our neighborhood and never heard back. This is how you run a company that …
I asked RWA to come out and do a service call. I stated I would pay out of pocket for the call. The woman on the phone decided it was better to argue with me for over 5 hours why she shouldn’t send someone out instead of scheduling the call. I lost an entire day’s pay and had to involve my state rep.
They have the lobby closed to the public. If it’s because of “covid” that’s ridiculous. Every other place is open except for these clowns.
You cannot get through to the water company. You will be blocked by their annoying, inconsiderate, customer hating computer if you don’t have your account number and pin. They are a cruel monopoly.
I cannot believe how uncaring these people are! They are do not value or appreciate their customers; perhaps is because they do NOT have to, since they are the only ones that provide the service that we all need…shame on them!