Our gastroenterologists are specialists in digestive health. We offer state-of-the-art technology in a safe, comfortable setting in Portland, Maine. See more
One of the best experiences I’ve had at a doctor’s office. Had a colonoscopy and endoscopy. All the nurses and Dr Stefan were wonderful! Kind, thoughtful, professional! A+++ Thank you!!
This practice is seriously lacking. I incurred thousands of dollars in unnecessary medical testing because their staff are not coordinated in their care and physicians are not paying attention.
It did take a few months to get an appointment. Once I did get an appointment everything went extremely well at Portland Gastro. Dr. Potter is excellent!
Go someplace else. This place is what’s wrong with America. They herd people through as fast as they can to get your insurance claim $$, they don’t listen, are rude, and way over-booked. Unprofessional. They ought to be ashamed.
Can’t even get through to the practice to schedule my appointment. Each time I call, I’m on hold for 10 minutes or more then it just hangs up. Left multiple messages with no call back.
Who thought getting a colonoscopy could be so easy and painless?! First-rate physicians. Competent, friendly staff. Anxiety-free. The best of the best!!
Impossible to get in with them. Tried for a solid three months to get in to he seen by a doctor and was never able to due to having to jump through a bunch of hoops. Would rather deal with constant flair ups than try to get in with them.
Customer service is terrible. One women was laughing on the phone and clearly having another conversation while I was trying to schedule an appointment. They also forget to order tests so you have to call everyone and end up doing their work for them. Would not recommend!
They don’t actually want to help you. I was referred for heartburn and they did a colonoscopy. I still have never seen a doctor. Their phone system is a joke. Go somewhere else.
Seek their treatment at your own health and financial peril. They’re either incompetent, or out to soak patients and insurances for money by ordering as much unnecessary testing as possible, or both. They are not patient-centered.
This place was fantastic. Literature was promptly mailed out that clearly explained the procedure and how to prep for it. The staff was so nice and made me feel comfortable. I would recommend them to anyone for their gastroenterology needs.
It’s the most comfortable I’ve been going into the procedure. Thank you Dr Goldman and your hard working staff for the attention and making the procedure go off without a hitch. In addition thank you for all the clear and concise information provided me after the procedure.
Got you all beat. TWO YEARS after my doctor sent me to them with a referral, they’ve just now sent me an appointment – for April. Can they POSSIBLY be waiting for a lawsuit? Got my colonoscopy done at Mercy.
I have been going to them for the last 16 years because of a rare Pancreatic problem.At first they were able to help Me with My problem and made sure I was comfortable during and after the procedure.They did explain and answered any …
.Had colonoscopy 82/18.
Appt dropped from schedule. Fit me in later. Lost my ride. Opted to have it without sedation. Team of Dr. R, Adriana, Mary and scope tech was fabulous. Minimal …
I called to cancel an appointment for my mother because we were referred to the wrong office. The receptionist I talked with on the phone was very impolite and rude. Instead of cancelling my appointment as requested, she instead raised her …
I have had my colonoscopy done at Portland gastroenterologist and my doctor Dr. P was great, as a matter of fact the whole staff was very caring. Dr. P had spent at least 45 minutes answering my questions and asking me questions. I recently …
You should let the responsible party know that it is a drop off and pick up. We live far enough where going home wasn’t an option. Not to mention the patient wanted me there with him.
I had a great experience at Portland Gastroenterology Center. Bryan was the best, and made me feel very comfortable before the procedure. Everything ran very smoothly, and everyone I interacted with was friendly and helpful. I highly recommend!
I have been a patient there for many years. A couple of months ago, something happened where I could no longer eat or drink. I was weak and dehydrated. ER doc said to call my GI doc. A week or so later Dr. M told me it was an ENT issue not …
I just had the second colonoscopy of my life, this time at the Portland Gastroenterology Center. Dr. Joshua Goldman performed the procedure. We have the same last name but are not related! No one really wants to have a colonoscopy, but it …
The worst practice I have ever dealt with. It shouldn’t take 72hrs to a week to hear back from the office. It shouldn’t take a manager 1 week and a day to call you back when you had an issue. The dr has no personality and she definitely …
Great place the people are friendly and kept me comfortable I was surprised at how people put so much value in a star review rating. These are hard working people. I was totally informed and felt like I was in good hands. If a star ratings …
My husband has been waiting three weeks for a response from this outfit. Not only has he made multiple calls but his physician’s office and even his physician himself have made several attempts at reaching someone to schedule an appointment …
My PCP ordered a colonoscopy at my annual physical in September. Never heard a word from anyone. Had my procedure through Mercy Hospital in December. Portland Gastro just called me today, February 5th, to schedule my procedure! I asked when …
This place is a joke! My 18 year old son was diagnosed with IBS. He is 6’3 and was down to 150lbs. We called every day for 3 weeks. Finally got through, he stated he would like to speak to his dr. And the nurse said “I don’t know what good …
I am very happy to find Dr. Pizzo. She asks careful questions, listens to answers, analytical, accurate, and compassionate. I plan to continue to see Dr. Pizzo.
I had my PCP send in a referral to Portland Gastro in the middle of October 2017 and after three weeks of hearing nothing, I called them and they told me that they hadn’t processed the referral yet. They refused to give me an answer as to …
Dr Stefan and team were awesome. An update is needed, the team is still awesome, but the people that answer the phones and make appt are incredibly rude and unprofessional. I called to follow up on a referral and was put off, then told …
My PCP sent me for an emergent CT scan. After seeing the results they referred me to Portland Gastrology. I never received a phone call so I called myself, I was told that I needed to wait 2 months just for a teledoc visit. What a joke. I’m …
From the moment I arrived, until the moment I left, I was so impressed by the professionalism, cleanliness and freindly and informative personnel. I was treated as a partner in the process and everything was explained to me. This is a new …
Extremely rude front desk people, they are annoyed when you bring up anything regarding the bill, especially when they billed the insurance wrong on 3 separate occasions. Plenty of other offices to go to that will actually give you the time of day and not sound annoyed with you for any slight inconvenience.
Been trying to have a colonoscopy for six months now. Kept canceling due to COVID. Somewhat understandable. Had one scheduled for June 22nd finally. Spend all Father’s Day at home fasting and drinking Miralax— happy Father’s Day to me, …
Seriously, they billed my insurance $360 for a 20 minute PHONE appointment, which answered nothing as to my rather severe GI symptoms. She just said that I should have a colonoscopy (duh). Then, no one called me for the colonoscopy for TWO …
Excellent doctors and care provided once you can get to them. They’ve helped a lot. The customer service needs some serious repair or replacement, however. It’s been difficult to speak with their reps due to the moody attitude and …
Dr Stefan has a long history of diagnostic gastroenterology and is highly rated. However, their office administration is antagonistic towards patients. Information for procedure prep was nonexistent. Rescheduling appointments was punitive …
Dr. Rutherford was fantastic and my procedure went better than I could have expected. Ging one star because of the administrative staff. Very slow/poor communication with patients. Every aspect of my interactions with them was …
I have been a patient of Dr. E for a few years and he is a wonderful gastroenterologist. I have had two procedures there there and trust them very much with my medical care. The nurses are also fantastic. I am giving only two stars because …
Just returned from my colonoscopy. I was really nervous about going back to Portland Gastro. The two procedures that I had there over the last 20 years were awful. The two different doctors I had were so unprofessional and judgemental. So …
I need to get a colonoscopy every five years. I have had four with two of them being completed at Portland Gastro. Although it was a bit harder to get the appointment this year (Covid and all), once that took place every aspect of my …
Dr. Rolshud took care of my 91 year old mother and was amazing==he deserves an A+++==please see my Google review on him. His office however is just the opposite–it is an F rating. When you call them you are put on hold for 8 to 10 …
Good people but one can never contact them on phone or any other way short of making a personal call at their office. You can be on hold until for hours on end and still get no where.
I went to them in the past for an endoscopy. Dr. Potter was wonderful. A few years later due to circumstances beyond my control causing me to miss several appts. I was discharged. Yes. I am responsible for poor planning and time is …
Completely unacceptable that they can’t schedule in person visits in a timely manner for patients in pain, especially established patients. After several referrals from my PCP they still haven’t called me back to schedule an appointment. …
Extremely disappointed is the lack of communication on their end!!! Had a referral sent over 3, almost 4 weeks ago!!!… I’ve called their office 7 times! And left messages, because no one ever answers the phone! The one time I got a live …
Terrible experience with these people. They didn’t call me to set up an appointment until 3 weeks after receiving the order from my doctor. I called the day before my scheduled colonoscopy to find out about the prep that I had not received …
Best experience! Everyone I came in contact with was amazing! They work very hard and have a caring attitude! Thank you for being so kind and professional and thank you for doing what you do everyday!
The staff is amazing! Dr. Kim Marina and her nurses were so kind, informative and helpful. My nurse Brian, was an absolute delight! I was so nervous and he made me feel so much better with his incredible bedside manner. His humor, warmth …
The doctors at this location have been wonderful to work with. My issue lies with support staff. I have contacted them 4 times in regards to getting paperwork for my SSDI case, and they still have not gotten back to me, nor emailed my …
Experience with a past colonoscopy was excellent. Just received a letter that I am due for my next one now. So far I have been unable to reach these folks by phone. In the past this has been difficult, but now seems impossible. I’m on my …
After being in the emergency room two weeks ago I have gotten absolutely no response from my medical care providers at this office about my health and need for care. I’ve been a patient for over ten years and have seen this practice decline …
Referral from my doctor submitted on 3/17/22. Called on 3/25 since I had not heard from anyone, After 48 minutes on hold I was told that it could take up to 10 days after receipt of a referral. Tomorrow will be three weeks so I tried again …
The women at the front desk are very unhelpful and rude. Doctors here are great. Good luck getting through on the phone, having any follow up calls from admin, etc. It’s the front desk that earns low ratings
This office is so horribly disorganized and the staff could not care less. It takes months to get a call back to even get an appointment scheduled. They are the worst at communicating with their patients and it has been going on for years. The whole vibe of this place is disconcerting.
Over the years (40 of them) I have had wonderful care from the medical staff. Up until a few years ago, the administrative staff was equally responsive and helpful. This is no longer the case. For the most part, they are rude and impatient. …
Love love love Dr. Baffy and her staff. One of the niecest specialist I have ever seen! Other professionals could be just like her ….kind and caring. It doesn’t take much time at all. Deb Ripley
I have dealt with Dr. Mil several times, and he has been excellent.
The issue here is the front office/admin function. They don’t return calls, they are pretty much totally unresponsive. I have no idea why they are this way. …
A great team of Doctors who listen to you concerns and are willing to address each one of them. The staff in the infusion center is very kind and always willing to help as well.
Definitely went way downhill during the pandemic and hasn’t caught up. Took an eternity to get face time with the doctor and in the meantime his nurses regurgitated info we could find in the top google results. Probably because his …
Terrible experience with these people I got extremely disappointed if I could give them less than a star, I would, I called them many times for scheduling an appointment, and explained have urgent my case is, though had a doctor referral …
If I could give them less than one star, I would. This is my third time dealing with this practice and never again. Dr. Kennedy has a bad attitude and she makes you feel like you’re stupid for asking questions and gives the distinct …
I went here a few years ago and had an excellent experience with most of the staff. I just went in for an endoscopy to see if I needed surgery again. To start, it took forever to get an appointment set up, then my telehealth visit went …
On initial look at the reviews I was horrified at the large number of 1 star ratings until I read deeper and found most were complaints regarding pandemic related lack of timely correspondence – an issue I can definitely see but I can also …
I’m a patient here of Dr. James Morse and can confirm the accuracy of most, if not all of the dozens and dozens of other reviews on Portland Gastroenterology Center that state it’s general state of incompetence and difficulty in dealing …
This place is terrible. They never, and I mean never answer their phones. Every line takes a message. I had a test done outside that they had to stop because I bled so bad. They knew they couldn’t get through to my Dr. here so they called …
Just had a wonderful experience there. Knowledgeable and friendly staff, including support staff, nurses, PA and Dr. Baffy. Everything was explained thoroughly, they were accommodating, courteous and professional. I am so appreciative of the opportunity to come here for this important screening. Thanks Portland Gastro!
I do have to start off with the fact that I do like my doctor at this office. This has nothing to do with him. My problem is when I called his doctors office to try and get a hold of somebody for saying a question or trying to schedule an …
I have had two procedures at Portland Gastroenterology over the past 3 years and both experiences were very good. The nurses, staff, and Dr. Baffy were kind, professional, and efficient. It was much easier than going to a hospital and I was …
I used to be able to rely on this office for quality care, and now it seems they no longer want to be bothered. No one answers the phone, no one answers patient portal messages, no one gets back to you about appointments, medications, or …
The reviews here have caused me pause but I have to say that my experience hasn’t been bad. I’d been referred to another practice and couldn’t get a colonoscopy appointment for over 2 months. My doc must have sent a referral here as well as …
If I could give this place negative stars I would. I’ve been going here (not by choice) since 2016. Communication and customer service are non existent. The doctors care is at best mid. I’ve asked for a referral to another office several …
Dr Stephan is wonderful. I’ve been in his care for years for management of a rare disease. Then – out of nowhere, during a routine colonoscopy, it was discovered I have stage 3 colon cancer (last August) . The care he gives is fantastic. …
I was ecstatic when I found them through a friend’s referral. I was able to be seen in a month, procedures schedules and a diagnosis in 2020. My 6 mos follow up cannot happen this year because my doctor is booked solid. Scheduling told me …
Go to Northern Light Mercy Gastroenterology
One of the best experiences I’ve had at a doctor’s office. Had a colonoscopy and endoscopy. All the nurses and Dr Stefan were wonderful! Kind, thoughtful, professional! A+++ Thank you!!
Excellent experience!
Dr. Stefan is the best!
Superb Care and exceptional staff.
In a nutshell, factory medicine. Should have read the reviews.
Horrible experience. Unsafe and factory like. This is a money greedy place. Go elsewhere.
All the staff was nice and the procedure went well
The most inept office staff.cant call them or leave a voicemail.They just put you on hold until you hang up.
Was told to be here at 12 pm for a 12:30 app. Took mother law in at 12:15. 1:22pm still no Doc..Really!!! Come on Man!!!!
This practice is seriously lacking. I incurred thousands of dollars in unnecessary medical testing because their staff are not coordinated in their care and physicians are not paying attention.
Getting an appointment for a Colonoscopy with Propofol was BRUTAL. Finally switched to another Provider.
I love the staff and Dr Stephan. I have always been treated with kindness.
Beautiful building, welcoming staff. Very competent doctors and nurses! Thanks for taking good care of me.
They always see you in a timely manner. All the doctors and PA’s and entire staff is very knowledgeable.
Not impressed that the practice shuts off the phones and goes to answering service BEFORE 4:30pm.
Very slow to follow up with results and seem to be interested in volume rather than personal patient care. Definitely do not recommend them.
Great experience with Dr Kennedy today. Easy process and all staff very friendly. Love Dr Kennedy!
My experience so far has been great! The doctor was awesome and the billing department has been very helpful thus far.
Easiest colonoscopy ever thanks to recommended prep. Dr. Goldman very caring professional. Highly recommend.
It did take a few months to get an appointment. Once I did get an appointment everything went extremely well at Portland Gastro. Dr. Potter is excellent!
Go someplace else. This place is what’s wrong with America. They herd people through as fast as they can to get your insurance claim $$, they don’t listen, are rude, and way over-booked. Unprofessional. They ought to be ashamed.
Can’t even get through to the practice to schedule my appointment. Each time I call, I’m on hold for 10 minutes or more then it just hangs up. Left multiple messages with no call back.
Who thought getting a colonoscopy could be so easy and painless?! First-rate physicians. Competent, friendly staff. Anxiety-free. The best of the best!!
Impossible to get in with them. Tried for a solid three months to get in to he seen by a doctor and was never able to due to having to jump through a bunch of hoops. Would rather deal with constant flair ups than try to get in with them.
My PCP has been trying to get medical records them for weeks and their office is totally non-responsive.
What happened to this place? I’ve never felt so unwelcome. I was just treated terribly on the phone.
Customer service is terrible. One women was laughing on the phone and clearly having another conversation while I was trying to schedule an appointment. They also forget to order tests so you have to call everyone and end up doing their work for them. Would not recommend!
They don’t actually want to help you. I was referred for heartburn and they did a colonoscopy. I still have never seen a doctor. Their phone system is a joke. Go somewhere else.
Seek their treatment at your own health and financial peril. They’re either incompetent, or out to soak patients and insurances for money by ordering as much unnecessary testing as possible, or both. They are not patient-centered.
This place was fantastic. Literature was promptly mailed out that clearly explained the procedure and how to prep for it. The staff was so nice and made me feel comfortable. I would recommend them to anyone for their gastroenterology needs.
It’s the most comfortable I’ve been going into the procedure. Thank you Dr Goldman and your hard working staff for the attention and making the procedure go off without a hitch. In addition thank you for all the clear and concise information provided me after the procedure.
Got you all beat. TWO YEARS after my doctor sent me to them with a referral, they’ve just now sent me an appointment – for April. Can they POSSIBLY be waiting for a lawsuit? Got my colonoscopy done at Mercy.
I have been going to them for the last 16 years because of a rare Pancreatic problem.At first they were able to help Me with My problem and made sure I was comfortable during and after the procedure.They did explain and answered any …
Good luck getting someone answer your call or schedule an appointment…
Exceptional. My 3rd procedure with Dr. Rolshuf, and he continues to be extraordinary in so many ways. …
.Had colonoscopy 82/18.
Appt dropped from schedule. Fit me in later. Lost my ride. Opted to have it without sedation. Team of Dr. R, Adriana, Mary and scope tech was fabulous. Minimal …
I can see why it’s rates 5 stars, professional, knowledgeable, and it’s not a bad place at all. …
I called to cancel an appointment for my mother because we were referred to the wrong office. The receptionist I talked with on the phone was very impolite and rude. Instead of cancelling my appointment as requested, she instead raised her …
I have had my colonoscopy done at Portland gastroenterologist and my doctor Dr. P was great, as a matter of fact the whole staff was very caring. Dr. P had spent at least 45 minutes answering my questions and asking me questions. I recently …
You should let the responsible party know that it is a drop off and pick up. We live far enough where going home wasn’t an option. Not to mention the patient wanted me there with him.
I had a great experience at Portland Gastroenterology Center. Bryan was the best, and made me feel very comfortable before the procedure. Everything ran very smoothly, and everyone I interacted with was friendly and helpful. I highly recommend!
I have been a patient there for many years. A couple of months ago, something happened where I could no longer eat or drink. I was weak and dehydrated. ER doc said to call my GI doc. A week or so later Dr. M told me it was an ENT issue not …
I just had the second colonoscopy of my life, this time at the Portland Gastroenterology Center. Dr. Joshua Goldman performed the procedure. We have the same last name but are not related! No one really wants to have a colonoscopy, but it …
The worst practice I have ever dealt with. It shouldn’t take 72hrs to a week to hear back from the office. It shouldn’t take a manager 1 week and a day to call you back when you had an issue. The dr has no personality and she definitely …
Great place the people are friendly and kept me comfortable I was surprised at how people put so much value in a star review rating. These are hard working people. I was totally informed and felt like I was in good hands. If a star ratings …
My husband has been waiting three weeks for a response from this outfit. Not only has he made multiple calls but his physician’s office and even his physician himself have made several attempts at reaching someone to schedule an appointment …
My PCP ordered a colonoscopy at my annual physical in September. Never heard a word from anyone. Had my procedure through Mercy Hospital in December. Portland Gastro just called me today, February 5th, to schedule my procedure! I asked when …
Everything was rushed, perfunctory and they didn’t wait until I was under to start the procedure. Never again.
This place is a joke! My 18 year old son was diagnosed with IBS. He is 6’3 and was down to 150lbs. We called every day for 3 weeks. Finally got through, he stated he would like to speak to his dr. And the nurse said “I don’t know what good …
I am very happy to find Dr. Pizzo. She asks careful questions, listens to answers, analytical, accurate, and compassionate. I plan to continue to see Dr. Pizzo.
I had my PCP send in a referral to Portland Gastro in the middle of October 2017 and after three weeks of hearing nothing, I called them and they told me that they hadn’t processed the referral yet. They refused to give me an answer as to …
Dr Stefan and team were awesome. An update is needed, the team is still awesome, but the people that answer the phones and make appt are incredibly rude and unprofessional. I called to follow up on a referral and was put off, then told …
Everyone was wonderful! All the nurses, anesthesiologist and Dr. Rutherford explained things well before and after. Highly recommend.
My PCP sent me for an emergent CT scan. After seeing the results they referred me to Portland Gastrology. I never received a phone call so I called myself, I was told that I needed to wait 2 months just for a teledoc visit. What a joke. I’m …
From the moment I arrived, until the moment I left, I was so impressed by the professionalism, cleanliness and freindly and informative personnel. I was treated as a partner in the process and everything was explained to me. This is a new …
Extremely rude front desk people, they are annoyed when you bring up anything regarding the bill, especially when they billed the insurance wrong on 3 separate occasions. Plenty of other offices to go to that will actually give you the time of day and not sound annoyed with you for any slight inconvenience.
Been trying to have a colonoscopy for six months now. Kept canceling due to COVID. Somewhat understandable. Had one scheduled for June 22nd finally. Spend all Father’s Day at home fasting and drinking Miralax— happy Father’s Day to me, …
Seriously, they billed my insurance $360 for a 20 minute PHONE appointment, which answered nothing as to my rather severe GI symptoms. She just said that I should have a colonoscopy (duh). Then, no one called me for the colonoscopy for TWO …
Excellent doctors and care provided once you can get to them. They’ve helped a lot. The customer service needs some serious repair or replacement, however. It’s been difficult to speak with their reps due to the moody attitude and …
Dr Stefan has a long history of diagnostic gastroenterology and is highly rated. However, their office administration is antagonistic towards patients. Information for procedure prep was nonexistent. Rescheduling appointments was punitive …
Dr. Rutherford was fantastic and my procedure went better than I could have expected. Ging one star because of the administrative staff. Very slow/poor communication with patients. Every aspect of my interactions with them was …
I have been a patient of Dr. E for a few years and he is a wonderful gastroenterologist. I have had two procedures there there and trust them very much with my medical care. The nurses are also fantastic. I am giving only two stars because …
Just returned from my colonoscopy. I was really nervous about going back to Portland Gastro. The two procedures that I had there over the last 20 years were awful. The two different doctors I had were so unprofessional and judgemental. So …
I need to get a colonoscopy every five years. I have had four with two of them being completed at Portland Gastro. Although it was a bit harder to get the appointment this year (Covid and all), once that took place every aspect of my …
Dr. Rolshud took care of my 91 year old mother and was amazing==he deserves an A+++==please see my Google review on him. His office however is just the opposite–it is an F rating. When you call them you are put on hold for 8 to 10 …
Good people but one can never contact them on phone or any other way short of making a personal call at their office. You can be on hold until for hours on end and still get no where.
I went to them in the past for an endoscopy. Dr. Potter was wonderful. A few years later due to circumstances beyond my control causing me to miss several appts. I was discharged. Yes. I am responsible for poor planning and time is …
Completely unacceptable that they can’t schedule in person visits in a timely manner for patients in pain, especially established patients. After several referrals from my PCP they still haven’t called me back to schedule an appointment. …
Extremely disappointed is the lack of communication on their end!!! Had a referral sent over 3, almost 4 weeks ago!!!… I’ve called their office 7 times! And left messages, because no one ever answers the phone! The one time I got a live …
Terrible experience with these people. They didn’t call me to set up an appointment until 3 weeks after receiving the order from my doctor. I called the day before my scheduled colonoscopy to find out about the prep that I had not received …
Best experience! Everyone I came in contact with was amazing! They work very hard and have a caring attitude! Thank you for being so kind and professional and thank you for doing what you do everyday!
The staff is amazing! Dr. Kim Marina and her nurses were so kind, informative and helpful. My nurse Brian, was an absolute delight! I was so nervous and he made me feel so much better with his incredible bedside manner. His humor, warmth …
The doctors at this location have been wonderful to work with. My issue lies with support staff. I have contacted them 4 times in regards to getting paperwork for my SSDI case, and they still have not gotten back to me, nor emailed my …
Experience with a past colonoscopy was excellent. Just received a letter that I am due for my next one now. So far I have been unable to reach these folks by phone. In the past this has been difficult, but now seems impossible. I’m on my …
After being in the emergency room two weeks ago I have gotten absolutely no response from my medical care providers at this office about my health and need for care. I’ve been a patient for over ten years and have seen this practice decline …
Referral from my doctor submitted on 3/17/22. Called on 3/25 since I had not heard from anyone, After 48 minutes on hold I was told that it could take up to 10 days after receipt of a referral. Tomorrow will be three weeks so I tried again …
The women at the front desk are very unhelpful and rude. Doctors here are great. Good luck getting through on the phone, having any follow up calls from admin, etc. It’s the front desk that earns low ratings
This office is so horribly disorganized and the staff could not care less. It takes months to get a call back to even get an appointment scheduled. They are the worst at communicating with their patients and it has been going on for years. The whole vibe of this place is disconcerting.
Over the years (40 of them) I have had wonderful care from the medical staff. Up until a few years ago, the administrative staff was equally responsive and helpful. This is no longer the case. For the most part, they are rude and impatient. …
Love love love Dr. Baffy and her staff. One of the niecest specialist I have ever seen! Other professionals could be just like her ….kind and caring. It doesn’t take much time at all. Deb Ripley
Totally professional and friendly. I felt completely comfortable throught the whole procedure. Patient care was their top concern.
I have dealt with Dr. Mil several times, and he has been excellent.
The issue here is the front office/admin function. They don’t return calls, they are pretty much totally unresponsive. I have no idea why they are this way. …
A great team of Doctors who listen to you concerns and are willing to address each one of them. The staff in the infusion center is very kind and always willing to help as well.
Definitely went way downhill during the pandemic and hasn’t caught up. Took an eternity to get face time with the doctor and in the meantime his nurses regurgitated info we could find in the top google results. Probably because his …
Terrible experience with these people I got extremely disappointed if I could give them less than a star, I would, I called them many times for scheduling an appointment, and explained have urgent my case is, though had a doctor referral …
If I could give them less than one star, I would. This is my third time dealing with this practice and never again. Dr. Kennedy has a bad attitude and she makes you feel like you’re stupid for asking questions and gives the distinct …
I went here a few years ago and had an excellent experience with most of the staff. I just went in for an endoscopy to see if I needed surgery again. To start, it took forever to get an appointment set up, then my telehealth visit went …
On initial look at the reviews I was horrified at the large number of 1 star ratings until I read deeper and found most were complaints regarding pandemic related lack of timely correspondence – an issue I can definitely see but I can also …
I’m a patient here of Dr. James Morse and can confirm the accuracy of most, if not all of the dozens and dozens of other reviews on Portland Gastroenterology Center that state it’s general state of incompetence and difficulty in dealing …
This place is terrible. They never, and I mean never answer their phones. Every line takes a message. I had a test done outside that they had to stop because I bled so bad. They knew they couldn’t get through to my Dr. here so they called …
Just had a wonderful experience there. Knowledgeable and friendly staff, including support staff, nurses, PA and Dr. Baffy. Everything was explained thoroughly, they were accommodating, courteous and professional. I am so appreciative of the opportunity to come here for this important screening. Thanks Portland Gastro!
I do have to start off with the fact that I do like my doctor at this office. This has nothing to do with him. My problem is when I called his doctors office to try and get a hold of somebody for saying a question or trying to schedule an …
I have had two procedures at Portland Gastroenterology over the past 3 years and both experiences were very good. The nurses, staff, and Dr. Baffy were kind, professional, and efficient. It was much easier than going to a hospital and I was …
I used to be able to rely on this office for quality care, and now it seems they no longer want to be bothered. No one answers the phone, no one answers patient portal messages, no one gets back to you about appointments, medications, or …
The reviews here have caused me pause but I have to say that my experience hasn’t been bad. I’d been referred to another practice and couldn’t get a colonoscopy appointment for over 2 months. My doc must have sent a referral here as well as …
If I could give this place negative stars I would. I’ve been going here (not by choice) since 2016. Communication and customer service are non existent. The doctors care is at best mid. I’ve asked for a referral to another office several …
Dr Stephan is wonderful. I’ve been in his care for years for management of a rare disease. Then – out of nowhere, during a routine colonoscopy, it was discovered I have stage 3 colon cancer (last August) . The care he gives is fantastic. …
I was ecstatic when I found them through a friend’s referral. I was able to be seen in a month, procedures schedules and a diagnosis in 2020. My 6 mos follow up cannot happen this year because my doctor is booked solid. Scheduling told me …