This place is awful. They’re so terribly slow. Took almost 2 hours for a basic eye exam. Pretty sure they booked multiple patients, with the same doctor, at the same time. Appointment was at 9:20am, didn’t even get into the doctor’s exam room until 10am. It was almost 11am when the exam finished and we left the building. Unacceptable.
The accounting department needs a total overhaul. Check your bills against the insurance payments. I had SEVERAL amounts that my HMBP Insurance said no payment due according to the provisions of the plan. . This is private insurance …
My normal provider was booked out for months so I scheduled an appointment at Vision Care and I will never go back! The overall experience was terrible.
The front end and tech staff were very friendly. The Dr. we saw was very rude, condescending and blatantly blew us off mid-appointment. I would never reccomend this place to anyone. If I could give the Dr. a zero star I would.
Worst experience at the eye doctors and I’ve worn glasses for 20 years. First, they messed up on the prescription 3 times, told me there is an 8 week wait to get a refund for my glasses and they are charging me a second time for glasses …
Have been going to VC for years, always get in quickly and have my whole family seen at once. Today, they told me they couldn’t make appointments for my 3 girls on the same day…but not because they don’t have appointments. Having to make appointments for 2 different days is very inconvenient and complicated.
The phone systems and staff seem very disorganized. It took two days of calling the office in Bangor to make an appointment. I’ve been going to an optometrist since I was young, and seeing the specialists at Vision Care of Maine for almost …
Hold onto your wallet, doctor will do a shoddy exam, send over your script for glasses. Charge you for the glasses and when they come back and you can’t see through them they bring you back in to verify their mistake and CHARGE you again for another office visit. Go find another optometrist trust me….
I have had the absolute worst experience with these people. No one can get any information correct. I have not been helped by them. I have made multiple appointments, multiple phone calls, and I have yet to have 1 positive experience. I would never recommend any department of this company.
The staff has no idea about insurance referrals from Anthem, no idea of any of the dr’s credentials and extremely condescending and rude. Twice they rescheduled an appointment for insurance referrals (which was not needed), then when I …
Horrible place! They over bill. I went to vision care for a basic Diabetic eye exam. Which I normally have to get yearly. A doctor Gamble charged me for a refraction that I never went in for. Called the billing department which they seem to …
I made an appointment a few months ago for a lasik screening. Everything went well, but after that they said they would call me in January to let me know when I could have my eye exam and consultation for lasik, then schedule the procedure. …
I was scared to go here because of the negative reviews, but found that the facility was sparkling clean and the service was competent and friendly. The interior of the building is beautiful and features unique architecture. Definitely recommended!
Just like the review by Lynda, nobody with gloves, nobody using hand sanitizer, no equipment being wiped down. They were wearing masks. The assistant put drops in my eyes to dilate my pupils, telling me that the doctor would be back in 15 …
This place is AWFUL. Although the people are friendly, the service is horrible. When I used to go four years ago, it was a fairly quick process, but now it takes hours for just a single appointment. The last two times I’ve gone, they’ve …
Very good experience with very professional personal and moved alone with no problems.My Dr was very good and explained another procedure had to be done and moved along to be scheduled with another Dr and lucky to be seen next week.Right on …
Excellent staff and get you right in when your time of appointment and they have the most updated equipment and very professional and they answer any questions just all around great appreciation of how professional from walking into until …
staff was kind but doctor was very rude, very little COVID safety precautions taking place including enforcing masks. I paid $200 for a visit… last time I saw an eye doctor in Ellsworth the same exact visit was $90. So I guess I’ll be driving to Ellsworth from now on.
I don’t like that the whole state has one phone number. In an emergency I can not reach them because I have to leave a message and wait for them to get back to me. How does that make sense when I am having stabbing pain in my eye …
Administrative a disaster! Rude people hung up the phone. The billing is inappropriate, and they don’t even try to fix the problem. The place itself is dirty, and the service quality decreased significantly.
Have had a great experience with this place. Dr Young and his staff are a terrific team. Had cateracs removed from one eye. Very impressed with this team. Had no long waiting in the waiting room. It was all great. 👍👍👍👍👍 Thank You and keep doing what ya doing. …
Short wait time, friendly caring staff , answered all my questions, definitely recommend vision care of Maine over all the others i have been too .
I give vision Care of Maine ⭐⭐⭐⭐⭐
My doctor, David Benes, was very sweet. He did a thorough exam and took the time to explain things to me. Staff/nurses were friendly and patient. My entire appointment only lasted 40 mins and I left with all my questions answered.
Staff were very friendly, aside from having to wait at check-in for almost 10 minutes. Two people at the check-in desk, but only one was actually helping people. And with the building that they have in Bangor, one would think that they …
Was checked in very quickly by excellent admin staff. Was first seen by Jess. She was amazing and thorough. Very professional and skilled. A true pleasure working with her. Then Melanie did a few more things and was just as skilled and …
Just went here for the first time today and I had a great experience. It was very clean, staff was friendly, and waited less than five minutes in the waiting room. I would definitely recommend this place.
The doctor and his staff were extremely professional. I’ve been to many optometrists over the past 50 years and highly recommend VCOM. The prices are in line with other providers and the services offered are excellent.
My appointment was at 9:30am. It is now 11:15am and I’m Still in the waiting room. There goes my day off. More staff could be added. Maybe per diem? Doctors and staff are wonderful, but sometimes the long wait is unnerving. …
Administratively this place has gone downhill greatly. Besides having to deal with a third party billing company that was difficult to deal with and not being able to get a receipt from them and lack of call backs when you leave messages …
I haven’t received any service because I was waiting 45 minutes without seeing the doctor! And then I had to cancel it because they wasted my time. To be fair, may another Drs are good. However the Dr who I supposed to see was Tracy Clark D.O.
Competent staff. Plan to be here at least 2-3 hours for a routine visit because their productivity standards are high and they are running patient to patient during your visit. All staff very friendly too.
They were super quick about getting both my daughter and my mother in. Saved us a trip to Boston when my mom got chemical burns in both corneas. Both dr Clark and dr Chin are great and I would high recommend them both.
I had an overall good experience with my optometrist at vision care; However, when ordering contacts (which I have done for 10 years) it was not a smooth process with the optical department. The staff member took over 35 minutes to order …
I can not recommend that office! Besides low-level medical services, they billed my Health Insurance instead of the Vision Plan, which caused extra costs. I tried to address that issue with a phone call to their billing department, and the …
I was charged 5 times more than the agreed upon amount at check in. When I went to pay and was informed of extra charges, I told them we never discussed this. Not recommended for anyone on a fixed income or who does not like deceptive trade practices.
Little disappointed with the wait time to be seen. Especially for a 6 year old. ( 2 hours). First two visits were 45 minutes at most. Other than that everything was great. Very kind and helpful.
Each department is courteous and professional. Whether you’re scheduling an appointment, picking out your next pair of glasses or getting an eye exam, you’ll feel confident in your decision of choosing Vision Care of Maine.
My husband and I came here together recently for an exam. Everyone was nice and our doctor was great too. Plus we didn’t need to pay much for a copay so that’s a plus
With so many places losing the art of customer service it was nice to find a place that still finds this important. Interacted with 6 different employees and all 6 were friendly and professional! Had a great experience and will recommend to others.
Great place to go! Everyone to cheerful & informative. Also help with My Exams! Even though been years & I was a Very Nervous person on Any Problem with Health. CAN’T PRAISE THEM ENOUGH! THANK YOU!!
The entire staff was very friendly and helpful with insurance information as well as making sure that I didn’t get lost where I was a new patient there.
While I was pleased with the care provided by Dr. Chin and each staff member I encountered, I was disappointed by how booked they were. Clearly multiple appointments were booked for the same time slot. I spent 90 minutes total for a regular eye exam.
Nice place and very nice people but wait time was ridiculous. I went yesterday and it was only my first time and I also understand places are short staffed, but I waited over an hour to see my doctor! I was late to work cause of it. It was …
From start to finish everyone was organized, polite, friendly. The dr was very knowledgeable and was quick to appease my fears about cararacts and also was able to provide good information on selecting a contact type. Then I went to select …
The staff person on the phone, the technician, and the doctor were all very friendly and very helpful. They listened and responded to my concerns, and made clear that their time was mine while I was there. Recommend highly!
Terrible!! Very unfriendly. Arrived 10 minutes early to the appointment. The receptionist at the front door VERY unfriendly and not welcoming at all. Made it past her.. was taken to a room where the tech did not have much of a personality, …
Great front desk ladies who are friendly, knowledgeable, and welcoming. The Optometric technicians are great, and Dr. Gamble is probably the most gentle Optometrist I’ve ever met. He makes needs based recommendations, and is informative. …
Very pleasant and and thoughtful optometrist assistance and employees and Dr. Chin was pleasant. Just a very very slow place they make you wait for a long time until your doctor sees you. If the service was faster I would of given five …
Outstanding! Dr. Benes is amazing —n his whole team there. They benevolently accommodated my autistic daughter. The kindness, compassion, understanding, patience n obvious talent w her was a godsend. Thank you, Vision Care. You’re the best👍 …
I’ve been going here for over 20yrs! Dr Young and his staff are very well trained and nice! The only thing that bothers me is that when you book an appointment and ask how long it will be, add an additional 1 to 1 & a half hrs! They are …
I’m newish to the area and was in need of a new eye doctor because the vision in my left eye had rapidly gotten worse. I called several places, some wouldn’t take new clients and others were booking out really far. This office was able to …
The people at the front desk were very kind, the nurses so sweet and understanding, and the doctor explained everything in a way that I could understand. 10/10
I was in and out very fast. A very professional environment from a customer perspective. I was told to be there fifteen minutes before. I was in the office about two to three minutes after.
Scheduled eye appointment for 11/3/2022 at 1:40 pm with Dr. Benes.
At 3:05, still hadn’t been called into his office.
After driving 100 miles round trip and lost 4 hours of work.
Extremely unhappy!!!
Dr. Gamble is very thorough. He shows you and explains to you what the issues are, and makes sure you understand. I have been Dr. Gamble’s patient for many years and am very satisfied.
Great, professional care from everyone at the center. Just wish the appointment times were more accurate. I was there 2 hours after my scheduled time twice recently.
The office was stunning! The staff were amazing. Dr. Gamble was very thorough and explained everything. Very good experience. Definitely recommend this team.
Dr. Chin is a good optician. Very thorough with the exam and made sure I understood what the results were and a proactive plan for better eye health. Highly recommend.
Great experience! They are very efficient, everyone is very courteous and patient. My exam was thorough and the Dr. really listened and engaged with me about my care. Beautiful facility also with state of the art equipment.
My wife and I have used the services of Vision Care of Maine previously at their former Brewer Walmart Superstore location. This was our first time utilizing the Ridgewood drive location. It is a modern and professional facility with ample …
The doctor was very professional and gave a great summary of findings. Liked the option to have retinal photos of my eyes to establish a point of reference over time.
Excellent staff and skilled doctors. BUT either too many patients booked at one time or not enough doctors on duty. Wait time is horrendous, sometimes 2-3 hours!8
The poor competency of providers is incredibly frustrating, not to mention their staff turnover. I have been very unhappy with the care I’ve received over the last approximately 12 weeks, however was told I was unable to switch providers as …
Honestly, the quality of care is nearly unimportant compared to the fact that wait times are so unacceptably long. You will be left waiting for several hours after your appointment time just to be seen. That does not include the length of …
Well, I’ve been dealing with the billing part of Vision Care Of Maine. I’ve had both eyes placed with lenses, I was told that I had to pay my bill before I had the surgery. Now I’ve been dealing with them now for 3 months, and now every …
The visit was so above my expectations. No waiting and staff was amazing ! I have had some bad experiences with other medical facilities in the last few years. I understand that Covid has changed things for all of us , but it is clear this office has kept their clients experiences as one of their top priorities .
Initial visit following move from Florida.
Very good experience and I thought Riley did an excellent job. Also very impressed with the optical sales person. I was in quickly and processed through without any problems. Thank you for the great experience
I really appreciated the efficient, organized pace of my visit. Dr. Chen was compassionate and a good communicator. So glad I was placed with him. My overall experience here was excellent. They found an appointment for me only a few weeks out, waiting room time was roughly two minutes, and all staff was kind and accommodating.
My husband has had outstanding service from everyone in this office. They were able to get him in for emergent surgery in April and we have been very happy with the results. He has had 2 more surgeries in October and now his vision is …
This place is awful. They’re so terribly slow. Took almost 2 hours for a basic eye exam. Pretty sure they booked multiple patients, with the same doctor, at the same time. Appointment was at 9:20am, didn’t even get into the doctor’s exam room until 10am. It was almost 11am when the exam finished and we left the building. Unacceptable.
Everyone there are absolutely amazing what they did for me was literally life changing
The Coffee Hound
Love them.
Great service and friendly. Love it.
Organized, pleasant and professional!
Terrible service
Worst experience at a doctors office ever! I will never go back or recommend this office!!
Great care! Friendly!
Very accommodating
Over an hour waiting. Herded around to waiting room after waiting room. Complete lack of any sort of costumer service.
Got me in fast and was very thorough. Great service very healful
Very professional and friendly staff. On time service
The people here are very friendly and courteous.
Awesome building, doctors, and experience. There’s no place in Bangor anything like it. Highly recommend.
Probably the rudest staff I’ve ever had in a doctors office… will be looking for new vision care
They were very patient and helpful. Thank you!
Great service from the time you check in right up to leaving, very professional and friendly
i don’t know why the reviews on this place are so bad i had a genuinely good experience getting a new prescription.
the best
My contact prescription was dead on. Nice to be able to see all distances clearly.
Dr. Peters is one of the worst, most condescending doctors I’ve ever met. I am so moving on.
I had Dr. Chinn, totally impressive with him.
Appreciate the professionalism and thoroughness!
Always friendly and knowledgeable people.
Very good
Friendly and get you right in. A great place
Very friendly a very complicate exams
a very good experience, was taken care of promptly by a very friendly and courteous staff.
I’ve been going here for checkups and all appointments for as long as I can remember. Love the people and experience here.
They are great people very professional I wouldn’t change they are wonderful never had to wait long doctors are great
It was good experience. Lots of take home paperwork I find confusing. .I don’t understand it all
Great service very friendly staff
excellent service and eye care. I highly recommend VisionCare of Maine, Bangor office.
The accounting department needs a total overhaul. Check your bills against the insurance payments. I had SEVERAL amounts that my HMBP Insurance said no payment due according to the provisions of the plan. . This is private insurance …
Very nice and very detailed and glad I was helped. Wasn’t a long appt and got all the info I needed
My normal provider was booked out for months so I scheduled an appointment at Vision Care and I will never go back! The overall experience was terrible.
The front end and tech staff were very friendly. The Dr. we saw was very rude, condescending and blatantly blew us off mid-appointment. I would never reccomend this place to anyone. If I could give the Dr. a zero star I would.
Worst experience at the eye doctors and I’ve worn glasses for 20 years. First, they messed up on the prescription 3 times, told me there is an 8 week wait to get a refund for my glasses and they are charging me a second time for glasses …
Have been going to VC for years, always get in quickly and have my whole family seen at once. Today, they told me they couldn’t make appointments for my 3 girls on the same day…but not because they don’t have appointments. Having to make appointments for 2 different days is very inconvenient and complicated.
The phone systems and staff seem very disorganized. It took two days of calling the office in Bangor to make an appointment. I’ve been going to an optometrist since I was young, and seeing the specialists at Vision Care of Maine for almost …
Hold onto your wallet, doctor will do a shoddy exam, send over your script for glasses. Charge you for the glasses and when they come back and you can’t see through them they bring you back in to verify their mistake and CHARGE you again for another office visit. Go find another optometrist trust me….
Very thorough but the wait was to long.
Short wait time, very friendly staff!
Timely service and very cordial and professional staff.
I have had the absolute worst experience with these people. No one can get any information correct. I have not been helped by them. I have made multiple appointments, multiple phone calls, and I have yet to have 1 positive experience. I would never recommend any department of this company.
The staff has no idea about insurance referrals from Anthem, no idea of any of the dr’s credentials and extremely condescending and rude. Twice they rescheduled an appointment for insurance referrals (which was not needed), then when I …
Horrible place! They over bill. I went to vision care for a basic Diabetic eye exam. Which I normally have to get yearly. A doctor Gamble charged me for a refraction that I never went in for. Called the billing department which they seem to …
I made an appointment a few months ago for a lasik screening. Everything went well, but after that they said they would call me in January to let me know when I could have my eye exam and consultation for lasik, then schedule the procedure. …
Excellent treatment, caring & professional staff.
I was scared to go here because of the negative reviews, but found that the facility was sparkling clean and the service was competent and friendly. The interior of the building is beautiful and features unique architecture. Definitely recommended!
Just like the review by Lynda, nobody with gloves, nobody using hand sanitizer, no equipment being wiped down. They were wearing masks. The assistant put drops in my eyes to dilate my pupils, telling me that the doctor would be back in 15 …
This place is AWFUL. Although the people are friendly, the service is horrible. When I used to go four years ago, it was a fairly quick process, but now it takes hours for just a single appointment. The last two times I’ve gone, they’ve …
Very good experience with very professional personal and moved alone with no problems.My Dr was very good and explained another procedure had to be done and moved along to be scheduled with another Dr and lucky to be seen next week.Right on …
Excellent staff and get you right in when your time of appointment and they have the most updated equipment and very professional and they answer any questions just all around great appreciation of how professional from walking into until …
staff was kind but doctor was very rude, very little COVID safety precautions taking place including enforcing masks. I paid $200 for a visit… last time I saw an eye doctor in Ellsworth the same exact visit was $90. So I guess I’ll be driving to Ellsworth from now on.
I don’t like that the whole state has one phone number. In an emergency I can not reach them because I have to leave a message and wait for them to get back to me. How does that make sense when I am having stabbing pain in my eye …
Great service! Very pleasant!!
I really like my doctor but I waited for over an hour. If you want to go here.. leave your self extra time.
My latest trip was 4/5/22 people are friendly and helpful. My appointment was a little long but they still got all I needed done
Administrative a disaster! Rude people hung up the phone. The billing is inappropriate, and they don’t even try to fix the problem. The place itself is dirty, and the service quality decreased significantly.
Routine eye exam: Organized, efficient, professional, answered all questions, in and out in under 30 minutes!
Have had a great experience with this place. Dr Young and his staff are a terrific team. Had cateracs removed from one eye. Very impressed with this team. Had no long waiting in the waiting room. It was all great. 👍👍👍👍👍 Thank You and keep doing what ya doing. …
Short wait time, friendly caring staff , answered all my questions, definitely recommend vision care of Maine over all the others i have been too .
I give vision Care of Maine ⭐⭐⭐⭐⭐
My doctor, David Benes, was very sweet. He did a thorough exam and took the time to explain things to me. Staff/nurses were friendly and patient. My entire appointment only lasted 40 mins and I left with all my questions answered.
Staff were very friendly, aside from having to wait at check-in for almost 10 minutes. Two people at the check-in desk, but only one was actually helping people. And with the building that they have in Bangor, one would think that they …
Was checked in very quickly by excellent admin staff. Was first seen by Jess. She was amazing and thorough. Very professional and skilled. A true pleasure working with her. Then Melanie did a few more things and was just as skilled and …
Just went here for the first time today and I had a great experience. It was very clean, staff was friendly, and waited less than five minutes in the waiting room. I would definitely recommend this place.
The building was beautiful. Everyone was very kind. I felt very taken care of.
The doctor and his staff were extremely professional. I’ve been to many optometrists over the past 50 years and highly recommend VCOM. The prices are in line with other providers and the services offered are excellent.
My appointment was at 9:30am. It is now 11:15am and I’m Still in the waiting room. There goes my day off. More staff could be added. Maybe per diem? Doctors and staff are wonderful, but sometimes the long wait is unnerving. …
Sorry, but this location is not safe.
The first alarm bell started sounding when, while signing paperwork, it was …
Administratively this place has gone downhill greatly. Besides having to deal with a third party billing company that was difficult to deal with and not being able to get a receipt from them and lack of call backs when you leave messages …
During my yearly routine eye exam yesterday, I met Dr. Benes and was very much satisfied wirh his expertise, professionalism, and candor.
I haven’t received any service because I was waiting 45 minutes without seeing the doctor! And then I had to cancel it because they wasted my time. To be fair, may another Drs are good. However the Dr who I supposed to see was Tracy Clark D.O.
Dr Chen listened to me and that is a first! He adjusted my prescription to meet my needs.
Competent staff. Plan to be here at least 2-3 hours for a routine visit because their productivity standards are high and they are running patient to patient during your visit. All staff very friendly too.
They were super quick about getting both my daughter and my mother in. Saved us a trip to Boston when my mom got chemical burns in both corneas. Both dr Clark and dr Chin are great and I would high recommend them both.
Very nice offices and Staff was great. Dr. Chin very efficient and knowledgeable.
I had an overall good experience with my optometrist at vision care; However, when ordering contacts (which I have done for 10 years) it was not a smooth process with the optical department. The staff member took over 35 minutes to order …
I can not recommend that office! Besides low-level medical services, they billed my Health Insurance instead of the Vision Plan, which caused extra costs. I tried to address that issue with a phone call to their billing department, and the …
Very friendly and professional. It was like a visit with someone we already knew even though it was our very first visit.
Very well organized and efficient !
I liked that more than 1 person helped doing the various tasks that needed to be done.
I was charged 5 times more than the agreed upon amount at check in. When I went to pay and was informed of extra charges, I told them we never discussed this. Not recommended for anyone on a fixed income or who does not like deceptive trade practices.
Tech was awesome. Dr. Gamble is a great doctor and does an awesome job
Little disappointed with the wait time to be seen. Especially for a 6 year old. ( 2 hours). First two visits were 45 minutes at most. Other than that everything was great. Very kind and helpful.
Each department is courteous and professional. Whether you’re scheduling an appointment, picking out your next pair of glasses or getting an eye exam, you’ll feel confident in your decision of choosing Vision Care of Maine.
My husband and I came here together recently for an exam. Everyone was nice and our doctor was great too. Plus we didn’t need to pay much for a copay so that’s a plus
Great people, excellent care for your eyes, plus you can purchase glasses there as well as recieving cataract surgery there.
With so many places losing the art of customer service it was nice to find a place that still finds this important. Interacted with 6 different employees and all 6 were friendly and professional! Had a great experience and will recommend to others.
Great place to go! Everyone to cheerful & informative. Also help with My Exams! Even though been years & I was a Very Nervous person on Any Problem with Health. CAN’T PRAISE THEM ENOUGH! THANK YOU!!
I got right in at my scheduled time. Everyone was very professional and concerned for my well-being.
The entire staff was very friendly and helpful with insurance information as well as making sure that I didn’t get lost where I was a new patient there.
While I was pleased with the care provided by Dr. Chin and each staff member I encountered, I was disappointed by how booked they were. Clearly multiple appointments were booked for the same time slot. I spent 90 minutes total for a regular eye exam.
Nice place and very nice people but wait time was ridiculous. I went yesterday and it was only my first time and I also understand places are short staffed, but I waited over an hour to see my doctor! I was late to work cause of it. It was …
From start to finish everyone was organized, polite, friendly. The dr was very knowledgeable and was quick to appease my fears about cararacts and also was able to provide good information on selecting a contact type. Then I went to select …
I had an appointment first thing in the morning. The wait time was short and the exam was easy. Good experience.
The staff person on the phone, the technician, and the doctor were all very friendly and very helpful. They listened and responded to my concerns, and made clear that their time was mine while I was there. Recommend highly!
Terrible!! Very unfriendly. Arrived 10 minutes early to the appointment. The receptionist at the front door VERY unfriendly and not welcoming at all. Made it past her.. was taken to a room where the tech did not have much of a personality, …
Great front desk ladies who are friendly, knowledgeable, and welcoming. The Optometric technicians are great, and Dr. Gamble is probably the most gentle Optometrist I’ve ever met. He makes needs based recommendations, and is informative. …
Although busy they were able to get me in quickly. The staff and doctor were both excellent and friendly. Will remain my eye care provider of choice.
Very pleasant and and thoughtful optometrist assistance and employees and Dr. Chin was pleasant. Just a very very slow place they make you wait for a long time until your doctor sees you. If the service was faster I would of given five …
The Dr took time to explain my husbands eye conditions to him. Very positive experience on all levels.
Outstanding! Dr. Benes is amazing —n his whole team there. They benevolently accommodated my autistic daughter. The kindness, compassion, understanding, patience n obvious talent w her was a godsend. Thank you, Vision Care. You’re the best👍 …
I’ve been going here for over 20yrs! Dr Young and his staff are very well trained and nice! The only thing that bothers me is that when you book an appointment and ask how long it will be, add an additional 1 to 1 & a half hrs! They are …
I’m newish to the area and was in need of a new eye doctor because the vision in my left eye had rapidly gotten worse. I called several places, some wouldn’t take new clients and others were booking out really far. This office was able to …
I had a good experience with the people I saw during my appointment. Unfortunately I can’t afford the prescription I need to use to help my condition.
The people at the front desk were very kind, the nurses so sweet and understanding, and the doctor explained everything in a way that I could understand. 10/10
I was in and out very fast. A very professional environment from a customer perspective. I was told to be there fifteen minutes before. I was in the office about two to three minutes after.
Scheduled eye appointment for 11/3/2022 at 1:40 pm with Dr. Benes.
At 3:05, still hadn’t been called into his office.
After driving 100 miles round trip and lost 4 hours of work.
Extremely unhappy!!!
Dr. Gamble is very thorough. He shows you and explains to you what the issues are, and makes sure you understand. I have been Dr. Gamble’s patient for many years and am very satisfied.
Great, professional care from everyone at the center. Just wish the appointment times were more accurate. I was there 2 hours after my scheduled time twice recently.
The office was stunning! The staff were amazing. Dr. Gamble was very thorough and explained everything. Very good experience. Definitely recommend this team.
Dr. Chin is a good optician. Very thorough with the exam and made sure I understood what the results were and a proactive plan for better eye health. Highly recommend.
Great experience! They are very efficient, everyone is very courteous and patient. My exam was thorough and the Dr. really listened and engaged with me about my care. Beautiful facility also with state of the art equipment.
My wife and I have used the services of Vision Care of Maine previously at their former Brewer Walmart Superstore location. This was our first time utilizing the Ridgewood drive location. It is a modern and professional facility with ample …
Dr Valentine was very thorough in explaining my upcoming surgery for cataracts. I am looking forward to seeing a little better.
Customer service was outstanding. The doctor was very nice and took very good care of me and my needs. The whole experience was outstanding
The doctor was very professional and gave a great summary of findings. Liked the option to have retinal photos of my eyes to establish a point of reference over time.
Excellent staff and skilled doctors. BUT either too many patients booked at one time or not enough doctors on duty. Wait time is horrendous, sometimes 2-3 hours!8
So efficient! Got me in within 30 days. Scheduled next years appointment already! Dr. Chen and the whole team were very nice!
The poor competency of providers is incredibly frustrating, not to mention their staff turnover. I have been very unhappy with the care I’ve received over the last approximately 12 weeks, however was told I was unable to switch providers as …
Honestly, the quality of care is nearly unimportant compared to the fact that wait times are so unacceptably long. You will be left waiting for several hours after your appointment time just to be seen. That does not include the length of …
Well, I’ve been dealing with the billing part of Vision Care Of Maine. I’ve had both eyes placed with lenses, I was told that I had to pay my bill before I had the surgery. Now I’ve been dealing with them now for 3 months, and now every …
The visit was so above my expectations. No waiting and staff was amazing ! I have had some bad experiences with other medical facilities in the last few years. I understand that Covid has changed things for all of us , but it is clear this office has kept their clients experiences as one of their top priorities .
Initial visit following move from Florida.
Very good experience and I thought Riley did an excellent job. Also very impressed with the optical sales person. I was in quickly and processed through without any problems. Thank you for the great experience
I really appreciated the efficient, organized pace of my visit. Dr. Chen was compassionate and a good communicator. So glad I was placed with him. My overall experience here was excellent. They found an appointment for me only a few weeks out, waiting room time was roughly two minutes, and all staff was kind and accommodating.
My husband has had outstanding service from everyone in this office. They were able to get him in for emergent surgery in April and we have been very happy with the results. He has had 2 more surgeries in October and now his vision is …