Saint Lukes Health System

St. Luke's Boise Medical Center

Offering primary healthcare services for adults, including care for heart disease, hypertension, infections, and diabetes, as well as … See more

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Saint Lukes Health System Reviews ( 120 )

  1. mandated the covid vaccine for its employees; saying that you’re protecting society from vaccine preventable diseases by mandating the covid vaccine is FALSE; covid is NOT preventable.

  2. I cannot believe the quality of care that my daughter received while in the hospital here. I expected this to be a long day filled with my child screams and the looks of unhappy nurses. Instead it was a day of nurses and hospital staff …

  3. Front desk to emergency room was very disrespectful. The time I came in was 5:53 on Monday April first. A deaf girl case in minutes after I did and just because she couldn’t understand the lady at front desk she slammed a paper and pen …

  4. Having been born in St. Luke’s Hospital, and also using their great healthcare system alike, I can honestly say that this place is among the best…
    Especially in the Boise area/ Treasure Valley!

  5. I had a fine birth experience but a horrible – nightmare experience with billing. Lost payments, poor customer service, unwilling to work with me, long waits on phone calls, etc. Never again!!!!

  6. 1st room was the size of a closet. There was 1 pillow, no blankets, towels, robes and the nurse was lazy. There isn’t a place to get coffee, tea and water fir family…unless you ask a nurse for it. …

  7. The staff are amazing! They take you seriously, even when the cause of your problem isn’t immediately apparent. Unlike St Alphonsus, where they automatically assume I’m making up symptoms. St Luke’s is by far the better choice of hospital in the treasure valley

  8. Quack Dr’s suggesting kids regardless of vaccination status wear masks when there is not one piece of scientific evidence to support that.

  9. The most poorest service i seen and have gotten for my son…..no blood work, nothing for his stomach pain hes been having, they told him give a urine sample it set on the counter the whole 2hr we where there and finally seen….This is not a good example of taken care of patients in the ER

  10. I’ve been in this hospital as an advocate to my daughter of whom is a patient there. Today she had a procedure and after I was called back to her recovery room Dr. Nelson popped in and began to tell me how the procedure went. He’d tell me …

  11. I can not say enough about St Lukes, My Mom who is 93 had a Stroke friday evening, she was first taken to Nampa St Lukes where everyone was great and played a huge part in saving her life, she was then taken to Boise where the rest of the …

  12. A family member and I were there a few days ago and she was admitted, and we waited for hours to get a room. In the er at 4am and got a room at noon. They didn’t have a place for a guest to sleep in the room with them, they suggested i …

  13. Went to the emergency room for a bad ear infection. I asked how long until I would be see and was told immediately. They checked me in and 2 hours later I still had not seen a doctor or even a nurse. I advised the receptionist I was leaving as I couldn’t stay there all day. They then sent me a bill for $275 that they will not reverse.

  14. August 2018
    My husband had back surgery at St Luke’s and I had to drag him out of there to come home! Surgery day was extremely organized and the staff kept the family …

  15. My poor sister just had an emergency c section, was moved from her new mother suite to a small dinky room without space for her husband, ON TOP OF THAT HER BABY IS IN THE NICU! Be better!

  16. My Dad was admitted and physical therapy was to busy to come see him. And his nurses told him he wasn’t that special. Sounds like to me they need to work on their bedside manner.

  17. I wouldn’t recommend any other hospital other then Saint Lukes Boise. All the nurses were amazing and they even sent us a card with some signatures even tho there were 18 woman giving birth that day they made the time to send us a card, they were amazing to me and my wife.

  18. I went there to get checked, i was really really sick lot of pain in my stomach, the front desk asked me so many questions while i was in lot of pain and she told me you not gonna see a doctor only if you have your ID with you. I had leave. I went to other hospital they told me i ate something poisoning. They helped me

  19. Had my first hospitalization the other day because of having a baby…. I couldnt have been happier at how well the staff were there. Sweet caring and listened to me when i knew somwthing was going on with the baby coming.

  20. If I could give zero stars I would.
    My daughter just had emergency surgery yesterday. Today they moved her to the other side of the hospital with no place for her husband to sleep or to stay with their child in the NICU. Shame on you!!!!

  21. Last week I was taken to the Emergency Room and then admitted into the hospital. I was placed on the 7th floor and had the most rewarding, caring, kind and efficient care. I cannot thank the incredible staff of nurses and Dr. Balinger enough. The staff should have at least 10 stars as a rating..

  22. We have been to 4 different emergency rooms in the last four months and this was the worst. WE FELT LIKE WE WERE A BOTHER. We went to the emergency room Saturday with my sister who has a history of c/diff. We got there as 4:00pm and My …

  23. I came to the emergency room because of pain in my liver. I’ve have been in here now for three hours and have told them that it is hurting and that I’m very sick to my stomach. The nurse says doctor will be in to talk to you in a few …

  24. I came to St. Luke’s while visiting my sister for Christmas because I was having feelings of dizziness and disorientation. The nurse practitioner that saw me was very frigid and didn’t seem like she was happy to be there at all. After a …

  25. Thank you so very much to all the nurses and doctor’s who took good care of me. I was admitted yesterday morning and had to go in for surgery that same evening. I was so scared and my anxiety was sky high! But I was blessed to have been …

  26. I don’t have health insurance and this place does not treat you as if your life doesn’t matter. The nurses, at least all the ones that have helped me, have such beautiful spirits and they make you feel cared for, regardless if you have insurance or not. St. Al’s is the worst!

  27. First thing first, I had a wonderful wonderful experience with the nurses and doctors. My son was born at 32 weeks and spent time in the NICU. It wasn’t the experience I had wanted with him being my first child but we survived and while he …

  28. These people are the worst, the most incompetent, lazy, contradicting, and asinine “professionals” EVER. NEVER GO HERE! THEY DON’T KNOW ANYTHING OR CARE ABOUT ANYONE. “Dr.” Wells did a surgery on my boyfriend 6 months ago and completely …

  29. When an emergency arises at 2am, trust that the ER at Meridian Saint Luke’s will take care of you. From the minute of waddling through the ER doors to the final transport in an ambulance (those guys were so great as well) to Boise Saint …

  30. Just had my father in law admitted here for a surgery and the care was good up until one of the nurses who was supposed to be helping our family member had a terrible attitude. My father in law used the button to notify the nurses he was in …

  31. 1 star. Would never recommend. I would much rather be seen at st als before st Luke’s. Very negligent. I have several encounters on how truly negligent they are. …

  32. I had a really good experience tonight, and the staff was very very professional and kind. There’s very few moments where I worry about my health, and tonight was one of them. Each person I encountered was super nice and very professional. I really appreciated that very much! Thank you!

  33. Generally everyone here is great and super friendly! Occasionally it seems like you get a nurse who is having a bad day but they are eager to fix it. Hospital food is actually pretty good too!

  34. This is an awesome place for medical care the physicians and nursing staff are great they are caring and considerate. More importantly you are involved in your care you know what is happening and why. The food is good and the patient advocates are a great resource

  35. The best hospital experience in the world. Directions were easy, parking was a snap, easy walk into the main complex. Excellent service and direction from the information desk. Clerks were friendly and professional. All the technicians were exceptional. In, out, ct scan complete in under 30 minutes. Phenomenal. Thank you!

  36. I am very happy with St,Luke hospital they meet all my needs the staff were very good to me, when my nephew was here and now is my son. The staff are always smiling and they take care of my love one like is there own.

  37. This was my first time being hospitalized here. I cannot begin to say how amazing all the nurses and doctor’s are. I was there for 5 days and the whole time they went above and beyond. They not only helped me recover, they helped my preemie …

  38. Had to go to the ER for a dental emergency and the doctor saw me in a rush. She didn’t really explained much and I felt like I was asking too many questions. Would of like for her to have taken her time and been thorough with the procedures …

  39. 3 stars because I mainly have great service here at the place I was born at.
    However, when your loved one is screaming through the night regardless of tooth pain and these doctors not being dentist, I called ahead to make sure this …

  40. I had surgery here not too long ago and received excellent care. I highly recommend the St. Luke’s health system. My care at both the Meridian and Boise locations was outstanding.

  41. Great care from all of their staff. They all seemed to care for your quick recovery and are very friendly. The food is pretty good and its fast being delivered. It is also a very clean hospital and they try to make your experience as easy …

  42. I had to go to the ER. The nurses and everyone back in ER were nice and caring. It was the best experience I have ever had considering the circumstances. Keep up the great work. You are truly appreciated.

  43. This is the THIRD TIME they have removed my review from google, this place is horrible, the nurses do not treat you with compassion here, especially the male nurses. Worst experience I have ever had in health care. You can remove my review …

  44. Stop with the helicopters low flying at night. I have a life as well, and does involve sleeping.
    If you like video of how close and loud your helicopters are no problem. You …

  45. Got in quick, had great friendly staff! ER was a great experience then even with my surgery few weeks later was the same. They were all so nice, made sure I was okay and gave me everything I needed.

  46. Everyone has been so nice even my nurses had last night and tonight thank you so much! For all you Guys do and the doctors did awesome same with the RT they are all awesome

  47. In spite of Covid, when I had to be an in-patient for two days recently every medical person I encountered was patient, totally efficient, ultra professional and totally on top of my care no obvious stressful attitude. I so appreciate the care that everyone went out of their way to provide. Yea to ALL, thank you!

  48. My son broke his arm out camping, we waited 5 hours for them to finally put his arm in a splint, and while we were waiting they wouldn’t let my three year old in with her mother. My three year old was hyperventaling and screaming in the …

  49. Have Cancer and need more Stress in your life this is the place for you. Lack of training on hospital Covid policy. Every department & facility seems to have different rules that change daily. Very sad seeing my wife upset ever visit every test.

  50. Although my father, age 90,reported good care from the nursing staff on the 6th floor Meridian St Lukes, he was discharged to a nursing home without our notification and with a bedsore no one had told us about! And needing 10 liters of O2, not 5 as reported! FRAUDULANT!

  51. Received a bill from St. Luke’s, where I have NEVER been a patient. There billing department is unprofessional. They will call you and demand your personal information that they do not need or have a right to. I finally got them to realize …

  52. Our delivery night nurse Kelsey made us feel like we weren’t just a number. The amount of attention she showed my wife and new born boy was top notch. And the ladies on the 8 were amazing

  53. I am upset that the hospital employers are participating in the covid shots making it required despite lack of fda approval and all the known deaths and side effects and it is still experimental. I have no problem people choosing to get it …

  54. The worst hospital experience of my life! Where do I even begin? Waiting on hold for hours to schedule an appointment. Every piece of equipment in my room was broken. Disrespectful, unhelpful staff. No follow through. I was forced to go here by my insurance, but if you can avoid it, go to St Al’s!!!

  55. Very very poor excuse for a hospital I believe my son would have lived if it hadn’t been for them! He was an awesome man worked for Sawtooth technology had a family and now he’s no longer with us! I can’t begin to tell you the things that happened and went on there it was absolutely unprofessional and very very sad!😢 …

  56. VERY disappointed with St. Luke’s during Covid restrictions! My dad had open heart surgery, since he’s got 5 children and we can’t visit we wanted to send him some cookies. The delivery lady showed up at 7pm (we wanted him to get them for …

  57. My husband went in for an injury to his lower back from a fall. They took X Rays but never touched the area and confirmed where he was hurting.. They gave him papers for hip injuries???? The front counter lady was also EXTREMELY rude and …

  58. My Wife passed away from cancer. The doctors and nurses were excellent. Billing department then sent me a THREATENING LETTER saying that I better pay her final bill or they were xferring them to my name and sending it to collections. After we paid them over $250,000. Leeches want my last $2500 OR THEY WILL TAKE THE HOUSE!

  59. I was at St Luke’s downtown for a medical procedure on Thursday, October 22 and was extremely impressed with the care I was given. Everyone from the CNA, Brenda, to the Nurse, River showed that they cared. The nurse sorry I didn’t get his …

  60. DO NOT GO HERE!!!! If I could give this place 0 stars I would. I went into the ER because my ear was bleeding. I had been going for 3 weeks to my family provider who is affiliated with St Luke’s and they were unable to treat a very severe …

  61. Absolutely stellar experience here, as St Lukes provided care for a family member who was severely ill and I was dealing with them for two weeks. Nurses are caring, staff is great, facilities are top notch. I will never forget the awesome care we got at St Lukes. Thank you all.

  62. Our experience was a nightmare you never wake up from. My husband received “care” in the Telemetry unit at Boise St. Luke’s three years ago today. The experience destroyed his health and ruined both our lives. Fortunately God is good and something good will come out of the ashes.

  63. I went in for back pain only to find out I have pancreatic cancer. I have really never had to ask questions as they have a wonderful plan set just to my needs. I get results fast, MyChart is awesome and the communication is spot on! Love everything so far! The staff is clearly very happy to work there and it shows. Thank you.

  64. They rushed me in and out without taking my pain symptoms seriously. Dr Ethan Sims accused me of being “drug seeky” when I asked what his treatment plan was for me and if they could give me meds so I could be comfortable going to the …

  65. The ER doctor was not helpful and acted like we were wasting her time. She didn’t give us any information about what could be going on. No direction on medication or practices and took a phone call mid sentence and walked out and never came back. Would not want anyone’s family to be treated like that.

  66. I have been here countless times in my life and over the year’s the staff has only has gotten better and better! I have gotten to know many of the staff members personally (not because of my visits) outside of here and have become great …

  67. Daughter had to go this morning to have another blood clot removed, we were told her dad could be with her until she went in for the procedure, the hospital at first told him no he couldn’t go in. Then we hear nothing for hours, finally at …

  68. I took my mother in for chest pains and shortness of breath. We were not helped in a timely manner and were set to the side. When they finally took her vitals there were ok, they did an ekg, told her it was fine and to go sit in the waiting …

  69. Worst ER experience. Dr. Robert J. Hagenberg III was the most challenging physicians I’ve ever come across. His attitude and lack of medical knowledge towards my situation was disturbing. As a 28-year veteran of being a double board trauma …

  70. I was hospitalized there on 8/13/21 for 4 days. When I walked into the ER that day I wasn’t sure I was going to be walking back out quite frankly. The level of care and kindness I received from the Doctors, Nurses, MA’s, CNA’s and every …

  71. My daughter gave birth here…..her doctor was not available …..so Dr. Dirk Carlson was called in….He was disrespectful of my daughter, her husband, the nurse and myself. It was the worst experience of my life, watching this trauma …

  72. Everyone took care of me here in Labor and Delivery and my very short time in Antepartum. The nurses were so amazing and really care for your well being. The nurses were also amazing with my son. I definitely will be back here if we’re stationed here for our next baby.

  73. This review is for Dr. Christopher Erley. My two year old was in the ER recently, Dr. Erley took a lot of time talking to my husband and I about what was going on. He checked on us multiple times to reassured us of the situation. It was so …

  74. Finally today 9/1 got my child’s care plan for physical therapy. My son was discharged 7/10, been trying since then to 1. get a referral and 2. get therapy started. Finally gave up on St Luke’s TF, PT and went with Wright Physical Therapy. …

  75. I personally have not be there – however my son who is stationed at Mountain Home AFB has been admitted twice for issues with his stomach in the last 3 weeks. Each time he spent several days and NOTHING was done to correct the issue. Only …

  76. .so their ambulance takes my boyfriend to the hospital and we don’t get any bills for awhile. Once we do I start handling it and fighting with the insurance. But no. Their to IMPATIENT even though I tell them the INSURANCE said it’ll be …

  77. Best doctors in the valley bar none! The problem here is the non medical staff and administration implementation of security theater. Takes away from all personal touch. Unfortunately there is no fixing this, admin will always be in the …

  78. The E.R. staff in this hospital need to learn to communicate. After the initial vitals check, no one spoke with us for over 3 hours. When they did come in the room, they did not give us their names, explain to us any procedures, …

  79. My first time here as a patient. Not bad. The nurses were helpful but not friendly. Only one seemed like he liked his job on this particular day. I do feel like I got excellent medical care.

  80. We were planning a natural childbirth, but due to complications had to have an emergency C-Section 2 weeks early. We were unprepared and totally thrown off. The nursing staff helped us not only get through the situation, but helped us at …

  81. My husband has been admitted to St Luke’s hospital a few times this year. The doctors, Dr Trapp and Dr Euing were excellent, the nurses very caring and the volunteers were so pleasant. I am thankful for the doctors and nurses knowledge, kindness and professionalism. Thank you to everyone at the St Luke’s hospital, all of you rock!

  82. I need to edit my review. The ER trauma room and ICU were excellent. But, now that my husband has been transferred to a regular floor, the care is concerning – inattentive. All of his regular meds are in his chart, yet I have to prompt and …

  83. Sad to say that this hospital is not looking out for its patients. It’s loud, the admin and nurses are rude. I’ve unfortunately been to the ER twice in a little over a year (not common for me) and the first time when I finally saw the …

  84. The billing system is TERRIBLE. They do not send any paper bills, don’t make any phone calls, and then turn you into collections. I can’t think of anywhere that screws stuff up this bad.

  85. I have received excellent care at St. Luke’s and its affiliates. My complaint comes from St. Lukes’ billing. Related to a recent ER visit for a true medical emergency, I received 4 separate bills totaling nearly $2000. Because the bills …

  86. My elderly Mother was transported to Boise late last night from Twin Falls. Because of the one visitor per day per patient rule my Father was going to be her visitor today. (Knowing my father is elderly and forgetful …

  87. I went to the ER with vague symptoms. It was treated kindly and respectfully while they worked to determine what was wrong. I’m still alive thanks to the excellent care I received at St. Luke’s.

  88. I received wonderful care at St. Luke’s for tests and surgery. Superior treatment and competence compared to service at other hospital. Highly recommend St. Luke’s for correct diagnosis and care.

  89. I had a major surgery performed here. It went flawlessly, and I healed quickly. I have very little scaring! I was given the best possible care. Five stars!

  90. Talk, talk,& more talk. After 2 plus weeks, no solution. Send out this& that test, still no solution. Nicest nurses and doctors, but NO solution. I’m from NC, & this hospital would not make it in the smallest hick town in the United States. How pitiful…..

  91. An outstanding hospital with outstanding staff; everyone that we had talked to from the front desk staff, the physicians, and everyone in between were very positive, professional, courteous, and informative. This hospital also has valet for …

  92. I am a Notary Public helping a number patients at St. Luke’s with notarizing important legal documents while they are in the hospital. The staff is always so helpful and accommodating. Thank you!

  93. My husband and I made the decision to have our baby girl here even after moving out of town during the last month of the pregnancy. I’m so glad we did! My birth experience was everything I could’ve hoped for- the majority of that being due …

  94. Went in to be induced on Saturday the 1st. The staff was absolutely amazing in Labor and Delivery. I loved all of my nurses. Dr Dickerson was wonderful and so encouraging and helpful. Dr McGuire has been amazing throughout the entire …

  95. My wife had surgery and the doctor she had do it was amazing. but then she gets an on call doctor named Robert Korn and my wife tells them she is in pain and needs the meds like she has been getting and he tells her I don’t have time to …

  96. I went to the neurology department here as a child for my epilepsy, one of my daughters was born here, and likely my third one as well! The staff are amazing and go above and beyond!

  97. Got an MRI with St lukes over a year ago, they never sent the results to my neuro-surgeon in spite of me fighting them for nearly a full year to get those scans to him. Its actually impressive at this point.

  98. My nurse referred to combat veterans as“ Those people” and said said he “ would make sure not to stand close to me if I woke up”. He also mentioned Vietnam veterans “had it worse”. I have worked in 9 combat zones to include Iraq and …

  99. First off: this review is about the operators who work in CUSTOMER SERVICE for the St Luke myChart tech support.
    Instead of letting me ask my questions, operator ASSUMED she already knew what …

  100. Witnessed a concerning episode yesterday while in the waiting room.
    A good Samaritan left a lost fanny pack with the check in clerk. When opening the fanny pack to search for an ID, the clerk discovered a prescription bottle. He …

  101. St. Luke’s diagnosed my husband with a rare brain tumor 9 years ago. When we tried going back to them after the specialist he saw in Spokane left the practice, they didn’t even bother to read his charts, instead of a doctor they just had …

  102. Have had good experiences with quality of staff. These charges are criminal. Absurd, obscene, choose your synonym. Their ‘affordable payment’ enrollment is only open during hours when us poor folk work, and is frankly inaccessible. For …

  103. My mom is alive because of St Luke’s ER staff and the ICU staff. Specially Dr. Elder who did surgery on my mom to remove a large infection. Dr. Elder was frantic, personal and very professional on discussing my moms health. All team at the …

  104. Years of frequent care at both St. Luke’s Meridian and Boise, the nursing staff/direct patient care has been pretty good. The problems SLHS continues to have is bureaucracy, slow response to patient needs. All this can be fixed but hasn’t. …

  105. I really appreciate the team in pediatrics for taking wonderful care of Ryder this weekend. Dr. Bross and Dr. Jenkins were absolutely wonderful! I know they couldn’t do it with the team of nurses working round the clock. Thank you for …

  106. I’ve had been with family members who were in St. Luke’s Medical Center a few times. The staff have always been helpful and kind. I found the Doctor’s to be very knowledgeable and willing to take the time to explain procedures. I’ve always been given regular updates during surgeries. This is A kind and caring place for medical care.

  107. The inpatient wound care department doesn’t care. I was being discharged. I had a wound, which was the reason I was admitted. I was supposed to have a wound care nurse see me before I was discharged. I waited from about noon until 4, at …

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