Horrible ATM on J Street. Drawer just malfunctioned never gave me 500.00 in cash, deducted from my account now I have to dispute. I will never use again!
I’m not crazy about the service. They sent me a credit card instead of ATM and when I tried to ask about it they looked at me like I was stupid. What the f…I never asked for credit card. Can’t seem to use ATM and they can’t figure that either
Had a very unpleasant encounter with a banker. When trying to complete a loan to buy a friends car, she was very rude and troublesome. Very unprofessional.
This Credit Union is an excellent place to go and secure friendly my first account when I was just a teenager my father had for me there he was active duty military at the time…
Ya know, I’ve always had wonderful service from every teller I’ve worked with, but you all need to seriously train your customer service desk. I’ll leave it at that.
I love this credit union. I don’t like the dale rd one. It feels like jail house visiting. But the people there are nice and open a new line when it gets bizzy.
Their mobile app, at least once a month, is broken. Their website, at least once a month is broken. Their ATMs, at least once a month, are broken. When you call their customer service number you get spoken to like you don’t know how to …
This bank as gone down hill badly. I have Been with them since I was A kid and should of left them years ago. So I did Best thing I ever did! Nothing ever works on there app and branch’s are always under staff also the atms never work and …
I’ve been with Valley First Credit Union for approximately 27 years. I recently noticed some deductions from my account. I contacted Valley First and was informed that they are now charging customers $5.00 per month for inactivity. I …
I brought all my coins down to the J street office to cash them in for money, but the machine in the lobby will only give you gift cards to places I don’t shop. Guess there is no coin shortage won’t let me deposit in my account. 200$+
I have been a member here for about ten year’s. I use to really love my bank but im getting to the point were I don’t care for it anymore. There system had cost me money and it took me 2 hours of me trying to get the to understand what …
If it was possible, I would have probably given this branch negative stars. Now, that is a pretty serious rating and here is why: the branch is condescending, flippant and rude. I am 17 and no longer have the same sort of contact with my …
Kicking customers out of there accounts due to an update. My notice came the day after. No customer service 1800 number either swamped with calls or disabled completely. Emails are standard. No help. Once you have reset up your …
It really should be less. I’d say a 2.8 and mostly because of how terrible their online services are. You are always recommended to complete any transaction or errand on the app or online banking yet 90% of the online functions are useless. …
Tried to open a savings account, was told I needed cash and could not do a transfer from an external account. Went back another day with cash, 45 minutes before closing and was told it was too close to closing to open an account. And …
They now want charge you a $13 convenience fee per transaction for online make a payment. Thats just a money grab. There is no way that price is justified. I pay all my bills online only one other charges but that is $5 not a whopping $13
I opened this account specifically to use for my Ebay business and keep it separate from my personal banking at another bank. So far I’ve been pleased. I use the Oakdale branch. I didn’t want to use a big box bank so VFCU seemed like a good …
There is always ample parking with easy in- out access. The employees are ALWAYS really courteous, friendly and helpful. Even if there is a line of moves briskly. …
For over a month and a half reporting I owe 98% on a paid off debt. Saying they will have to investigate to see if they made any mistake even with card has zero balance . This credit union isn’t there for the community except to Victimize . …
Very slow, not enough tellers. People taking care of all their business at the teller window.no one on the side to help different situations.no one at the entrance. And The one Who is there doesn’t have the personality to be there.please …
The worst customer service. They should be embarrassed with how they treat customers. It’s worth paying 1/4 percent more to get a bank/CU that appreciates paying customers.
Hey Valley First. Can you explain why the doors to J St are locked at 5:28pm? There was myself and two other members outside the door needing to get in. Really needed assistance with something and thought they wouldn’t close early. Worst.
I became a member of Valley First Credit Union in December of 2020. Everyone is absolutely there to take care of their members, and go above and beyond. However, I would love to take a moment to thank Jamie Rodriquez, in the loan …
Glad to be a member
Better then most
K
Slow slow slow service. Friendly people but slow service
My favorite branch!
The slowest and most inefficient service ever.
EXCELLENT CUSTOMER SERVICE AND LOTS OF PARKING SPACES❗
Its pleasant enough to not be a member.
Online doesn’t connect with Venmo. Very annoying.
Good service & a smile like in the good old days. Can’t find that today in the big banks.
They could use less condescending service at the “welcome” desk….and NEVER have enough windows open.
Need to answer your phone I been waiting a whole our we want your business but don’t answer the phone it’s 4:24 I been All morning and now it’s late
Fast service at the ATM
The app constantly fails. The atm is always broken. They do not have 24 hours Customer service.
Long crazy lines… Miss the location near the mall.
Good bank and usually the ladies are really nice but sometimes you get those mean rude I don’t wanna help you ladies
Valley first credit union has great customer service and they treat you like family.
Friendly but too busy it was a long wait and couldn’t open an account the same day I had to schudule for another day.
Dont understand why I was refused service when I was inside the place fifteen minutes before closing time today.
Worst bank ever. They charge fees to pay by phone and online..COME ON
Horrible ATM on J Street. Drawer just malfunctioned never gave me 500.00 in cash, deducted from my account now I have to dispute. I will never use again!
I’m not crazy about the service. They sent me a credit card instead of ATM and when I tried to ask about it they looked at me like I was stupid. What the f…I never asked for credit card. Can’t seem to use ATM and they can’t figure that either
Had a very unpleasant encounter with a banker. When trying to complete a loan to buy a friends car, she was very rude and troublesome. Very unprofessional.
This Credit Union is an excellent place to go and secure friendly my first account when I was just a teenager my father had for me there he was active duty military at the time…
Friendly staff, always helpful.
Ya know, I’ve always had wonderful service from every teller I’ve worked with, but you all need to seriously train your customer service desk. I’ll leave it at that.
I love this credit union. I don’t like the dale rd one. It feels like jail house visiting. But the people there are nice and open a new line when it gets bizzy.
Amazing customer service on our mortgage refinance. Totally professional and respectful. Love all the nice things they do in our community too.
Wait time is awful, just to tell that they cant help you. All you get is sorry and no help.
Their mobile app, at least once a month, is broken. Their website, at least once a month is broken. Their ATMs, at least once a month, are broken. When you call their customer service number you get spoken to like you don’t know how to …
This bank as gone down hill badly. I have Been with them since I was A kid and should of left them years ago. So I did Best thing I ever did! Nothing ever works on there app and branch’s are always under staff also the atms never work and …
I’ve been with Valley First Credit Union for approximately 27 years. I recently noticed some deductions from my account. I contacted Valley First and was informed that they are now charging customers $5.00 per month for inactivity. I …
I brought all my coins down to the J street office to cash them in for money, but the machine in the lobby will only give you gift cards to places I don’t shop. Guess there is no coin shortage won’t let me deposit in my account. 200$+
I have been a member here for about ten year’s. I use to really love my bank but im getting to the point were I don’t care for it anymore. There system had cost me money and it took me 2 hours of me trying to get the to understand what …
If it was possible, I would have probably given this branch negative stars. Now, that is a pretty serious rating and here is why: the branch is condescending, flippant and rude. I am 17 and no longer have the same sort of contact with my …
Kicking customers out of there accounts due to an update. My notice came the day after. No customer service 1800 number either swamped with calls or disabled completely. Emails are standard. No help. Once you have reset up your …
It really should be less. I’d say a 2.8 and mostly because of how terrible their online services are. You are always recommended to complete any transaction or errand on the app or online banking yet 90% of the online functions are useless. …
Tried to open a savings account, was told I needed cash and could not do a transfer from an external account. Went back another day with cash, 45 minutes before closing and was told it was too close to closing to open an account. And …
They now want charge you a $13 convenience fee per transaction for online make a payment. Thats just a money grab. There is no way that price is justified. I pay all my bills online only one other charges but that is $5 not a whopping $13
I opened this account specifically to use for my Ebay business and keep it separate from my personal banking at another bank. So far I’ve been pleased. I use the Oakdale branch. I didn’t want to use a big box bank so VFCU seemed like a good …
There is always ample parking with easy in- out access. The employees are ALWAYS really courteous, friendly and helpful. Even if there is a line of moves briskly. …
For over a month and a half reporting I owe 98% on a paid off debt. Saying they will have to investigate to see if they made any mistake even with card has zero balance . This credit union isn’t there for the community except to Victimize . …
Very slow, not enough tellers. People taking care of all their business at the teller window.no one on the side to help different situations.no one at the entrance. And The one Who is there doesn’t have the personality to be there.please …
The worst customer service. They should be embarrassed with how they treat customers. It’s worth paying 1/4 percent more to get a bank/CU that appreciates paying customers.
Hey Valley First. Can you explain why the doors to J St are locked at 5:28pm? There was myself and two other members outside the door needing to get in. Really needed assistance with something and thought they wouldn’t close early. Worst.
I became a member of Valley First Credit Union in December of 2020. Everyone is absolutely there to take care of their members, and go above and beyond. However, I would love to take a moment to thank Jamie Rodriquez, in the loan …