Our mission is to provide affordable, sensible financial products and services to everyone regardless of citizenship status.
| Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–5PM Saturday 9AM–1PM Sunday Closed |
610 Augusta, San Antonio, TX 78215
(Translated by Google) I highly recommend opening your account with River City Federal Credit Union, they are very kind, they help you open your account easily, you can open your account with an Itin or S.S. here they guide you with a lot …
It’s such a great Credit Union! So grateful I found them! Liz was so kind and easy to work with. Opened a checking account with no fees! They also offer great loans too!
I was able open account had good costumer service
Bad time there there sometimes there not but we are greatfull for there services thank you yall
Customer service isn’t so great here was told one thing by one rep who spoke with a branch manager at a different location by phone and differently when I actually spoke to the manager from that other location
Rude as hell don’t want to help you telling you stay away from this credit union they are a joke.
Very kind informative how you can fix your credit and very polite helpful patient with people like me that repeat them selves lol
The worst bank ever I regret going here they don’t even have a customer service 24 hours my card debit card keeps getting declined when I have over $1000 in there this bank is horrible save yourself from going to this bank
There never perfect bank but we love these people had are back on low times sometimes thay couldn’t help and there was time were thay could… we are grateful for there help thank you guys…
I simply needed to swap out some bills for quarters and they refused, the woman behind the counter was extremely rude, strongly recommend never coming to this bank
Really 😊 🙌 happy that we changed to this bank they have helped us financially with a personal loan and a car loan! Thank you RCFU WOULD RECOMMEND YOU !!! …
Always friendly and helpful. Never a long wait. I’ve had my account here for at least 25 years and highly recommend them.
We don’t have banking membership so I’m basing my review on a vehicle loan (we are always consistently on time with payments and we haven’t EVER missed a payment and we’ve always had insurance)…such a Terrible place to have a loan with. …
Would like to take this time to thank Jesse pina from the San Antonio Texas location on Southwest military drive for going above and beyond to help me secure the purchase of my new Harley Davidson , Jesse stayed in contact and strive to …
Definately thanking RCFCU right now and their fraud team…I received an email last night stated someone using my debit card in another state….THANK YOU to the fraud dept. and customer service reps for always answering my questions and NOT allowing the charge to go through…Thanks again RIVER CITY FCU staff…
I ALWAYS wait when I have to come inside. No one seems to be busy, and if they are a quick, we will be right with you! Would totally make me feel better. Going to change credit unions soon.
I have been a member for over 20 years. They are always very courteous, respectful and very helpful. They help me with checking, savings and several loans. It’s always a very easy process.
It’s unfortunate that a bank cannot help you especially in need of funds to help funeral expenses. I get it. My credit is bad. Nobodies fault but mine. And yes I have to deal with my mistakes. This place won’t help you but they sure can …
I have been banking here for years…today I spent 29 minutes in the drive thru just to deposit 155.00. I lost almost 30 minutes of my lunch waiting.
Grrr
getting away from this credit Union as soon as I can.they are not helpful at all the loan officer Adrian is particularly unhelpful ,not willing to listen. Do not put your money in this bank. I am leaving this bank as soon as I can. I should have listened to people when they told me to stay away from this credit Union.
So difficult to get a hold of someone. Decided to try online and it is such a mess. I tried registering 5 times, and I still got username/ password not valid. But they will make sure to contact my cell phone, work, email, and wife if we run …
I’ve held off leaving a review for years. Literally years. I’ve banked with RCFCU for about 12 years. I’ve come to terms that the Jackson-Keller location is the place where the rejects that other banks didn’t want, go to. They have put our …
Do not apply on line if you need the money right away. It took over a week for the online department to complete my loan. When I went into the military location the young lady that helped me told me that my stuff had been completed since …
I would rate this place zero stars if I could. They were always very rude, seem to play favorites among their customers, and the environment is unprofessional in my opinion. A bunch of subpar employees playing with peoples money. They do not know what they’re doing AT ALL. I would never bank there again.
Unfortunately, this banks customer service is declining. If there’s a shortage in staff or changes being implemented due to Covid, it’s the managers job to ensure customers are still getting taken care of. Now, I have to take all 3 of my …
I have been banking with River City Federal Credit Union for 15 years They have been professional, informative and consistent until this year 2018 their front tellers aren’t as educated and they have poor customer service. Example I went in …
I have never heard of a bank that doesn’t provide a 24 hr service for fraudulent charges being made on an account. Meanwhile, charges are being made, draining the account and we can’t do a thing about it much less figure out which card it’s …
Worst banking experience I have ever come across, I have more than three weeks calling the branch and they dont answer, I did an application for a account and did not resaved any Emails or letters telling me if I was approve or not however …
I have never have to wait to see anyone at this bank. The bankers and tellers are friendly and always willing to help. The amount of interest I have made on my checking alone makes this bank worth it. I have been a member here for about 10 …
All good good service friendly employees bought a truck they financed it for me bought a car👍 …
I joined RCFCU some 10 years ago on a recommendation from my father. After meeting with a banker and explaining my recent bankruptcy, I asked them their policies regarding loans , rates etc. With my chapter 7 just being dismissed I was …
I’ve been with this bank for years, but has changed alot, can’t seem to reach anyone just there call service and they cant help with everything so you have to get a call back from a bank member later, plus no after hour number. I’ve called …
Thank you Liz at the Rivas location. She was great, very helpful through out the process. I would recommend RCFCU very highly.
Worse place ever they put my money in someone else’s account and then shorted me a on a withdrawal, on top of that just not very professional. Will be going to a different bank. 0 zero stars would not recommend
if you are looking for a credit union to help grow financially then please give RCFCU a try. The customer service has been outstanding. I have been with several local banks and credit unions and RCFCU has given me more opportunities to get …
River City is not a convenient bank to be in because, they are scarce in their bank buildings! Especially a drive-thru. I think there is only one drive thru available but all the way down town which is soooo inconvenient for us. Im serious …
They’ll take your money, they’ll close your account, they’ll make sure you get all those Late fees. Their customers service has gone far down hill and they’ll give you every excuse under the sun and they do everything they can to avoid you …
I opened an account on their new location 3014 Rivas. Their office is inside The Neighborhood Place. The reason open an account with this credit union was because they do not have high account fees like my former bank, who charged me $29 …