Vono Medical Supplies is your locally-owned and managed home equipment supplier serving Springfield, Litchfield and the surrounding areas since 1982. As one of the area’s largest retail suppliers of home health products and services, we provide superior customer service and top quality, state-of-the-art medical equipment and supplies. Aids to daily living Ambulatory aids Bathroom safety Respiratory equipment and products Bi-PAP, CPAP, Cylinders, Portable Tanks, Nebulizer,Oxygen Concentrators, oxygen conservers, portable oxygen systems Compression garments Wheelchairs and scooters Dressing supplies Hospital beds and accessories Ostomy supplies Mastectomy supplies Diabetic supplies Incontinence supplies Lifts- stair and vehicle Please contact our knowledgeable and friendly staff today or visit our website for more information.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
400 N 1st St, Springfield, IL 62702
Helpful and polite staff.
Very poor service. Does not call people back in a timely manner.
as soon as I walked into the store the staff were at my shoes no one asked me how they could help me then I was told that they didn’t except my insurance. Very bad experience New staff needed.
Courtney in customer service is awesome! Thank you for tolerating my numerous phone calls on Friday!
They were going to contact my dr for a new script for my supplies. I never heard back after several weeks. I had to get the script and go back in and start the whole process over. They seemed to have no record of my earlier visit.
Unless your delivery drivers are trying to get you some new customers, they should learn how to drive. Whipped around me and then cut off someone else…
I would not want to visit Springfield office based on how rude Litchfield staff is. I have had to go to Litchfield location several times and not once have I left pleased with my service. Very sad we lost a wonderful place called …
My grandmother wrote this on Facebook, and I thought anyone looking at the reviews should hear how happy she was that they went above and beyond expectations to help her! …
Went in today to get a knee brace. The lady was rude at the front desk. She sends me to the back desk. The lady back there wouldn’t even check to see if my insurance would cover it. I was going to pay cash but after their poor customer service I left. I will not go back.
Can’t say enough the service at Vono in Spfld. Many providers are quick to tell customers what and why they can’t address and solve our issues, usually due to parameters of medicare or insurance guidelines, but not here. Shane, in their …
Bono has the worst customer service and a loud mouth lady that will lie to your face and tell you that CPAP masks can only be gotten through insurance. Amazon has the individual pieces to make your own CPAP at a much cheaper pricing. The …
I have been a customer of Vono for over 4 years. When I first became in need of medical supplies due to cancer, I was referred to mail order suppliers whose representatives called on me when I was in the hospital. After several months of …
I needed a lift chair for my mother who was coming soon. Needed to order it. I expected it at the end of the month , which would leave us without for a little while. The fine staff there got the chair to me in a week!! What a great surprise! I am thankful for their care for our situation. Great people😊 …
We have been going to Vono for several years. Staff always helpful. We get greeted at the door on arriving and they are ready to help their customers. Very knowledgeable about their products. Questions we have they have answers. We are very …
I just wanna say how amazing these woman was today , you have no idea what it meant to us for everything you did for my daughter .
Jessica at Vono is awesome! She was so knowledgeable about the products and helped us make a selection quickly. Everyone at Vono was extremely helpful and also friendly. We were able to get the perfect lift chair (recliner) for my dad, …
Went in today to buy a cane. Two employees were behind the counter. NEVER asked if we needed any help. How do I know how to buy and adjust a cane??? The only reason they rate a two star is they had a decent selection. We went to Meier …
Super personable staff that helped me find what I needed even with my injury
I have a CPAP machine I bought from Vono’s 6 years ago. I had good service from them…until today. The heater in the machine went out…I was told it is too old to fix and the software was outdated.. and that they no longer accepted Aetna …
First time here and upon walking in the door we were greeted with a hello. A salesman walked up introduced himself asking how he could help. My mom age 85 walks around unassisted. She feels she would like to have a cane to use if needed …
I went to the store in Springfield today to purchase a lift chair. Marcia, Jessica and the girls were all so helpful and answered all my questions and made what I thought would be a daunting task super easy. THANK YOU!!
Horrible company. I attempted to support a local business, but they don’t want my business. The owner refuses to accept my insurance despite their business being listed as a preferred provider with my insurance. Reason being is the amount …
Wow! I’ve been in customer service for 26 years and have never experienced the service I was lucky to have today. Jessica and Courtney helped my rent a scooter for my wife and were beyond helpful. Courtney was on the floor making sure …