We have reimagined everything about banking and in the process created something truly unique.
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
44575 W 12 Mile Rd, Novi, MI 48377
All around good vibes
Easy process in refinancing a loan.
Never should have left comerica this is a horrible bank that bends over backwards to try to nickel and dime every fee they can out of you they are definitely not out to help there customers.
I’ve been a Vibe member for numerous years. Great institution to work with.
Vibe credit union the best.Thank for the outstanding service and willingness to help in time of my home crisis. Thank you
Junk total junk!
Offers competitive rates
Super fast deposit
Everyone is so friendly and helpful!
Excellent customer service skills!
Great customer service.
Poor service and website unwieldy overly tight security Phone calls for service? forget it!
Thank for all the help no matter what you need they’re ready to help all the time.
I couldn’t ask for a better Fair & Banking experience…
Thank you Candy for your quick response, and resolving my issue!
Always experienced great service. Everyone friendly and very helpful.
I love my credit union!
Always very kind people that are working with ya, business taken care of quick I like it!!!!
I have always found the customer service staff to be extremely professional, helpful and polite.
Love Vibe! Unbeatable rates and fast friendly service.
Need more staff working the drive through … this credit union has gone down hill since becoming Vibe …
A friend of mine wife passed away and he couldn’t get his money even though he was on the account and they refused to work with us never would I put money here now going thru court so maybe we can put them in the past
I have been a member for almost 20 years (although they were operating under a different name). The staff has always been pleasant and have been very helpful.
Been a member for 12 years. Very backwards in business dealings. Make it very difficult to do business with. If it wasn’t so close to me, I would bank elsewhere.
Only great experience with Vibe Credit union always there we I needed them …
Staff was helpful. Everything was easy setting up. I was satisfied with the bank and staff members.
Horrible service over the phone. Also will reverse mobile deposit and then charge an overdraft fee. Please be very cautious using this institution. Many other reputable C.U. Out there.
My experiance with Vibe has been positive and of the utmost respect and fairness!
Friendly, knowledgeable, helpful, partnered with speedy service.
Amazing Bank! Many branches conveniently located and no cost ATM’s at Credit Unions! Professional service and great benefits! Thanks 🙏🏽 …
Best Credit Union around!
They sent me a text saying thank you for choosing us and I want to say thank you for choosing me on my motorcycle purchase went to the new headquarters in Novi to sign up for automatic withdrawal the guy at the front desk took care of it in …
Not enough stars to rate this Credit Union!! The most pleasant experience I have ever had. It seems I just kept asking the same question….Is that right? My only response was..WOW! 👍 …
Not this location..but whoever you call for customer service is horrible. I’m trying to get in touch and talk with someone and they keep transferring me to 20 different people and it’s all going to voicemail. I need to talk to someone about …
They have a beautiful facility here in Novi. I’ve attended meetings in the conference room, and had a great experience. The staff seem super friendly, and easy to talk to. I showed up before they opened this winter, and they let me wait inside.
Mom passed away and my sister and I are joint on the account. They are refusing to work with us. And are rudely condescending. I would never use them. They won’t let us leave the money there even though it’s a joint account and won’t send the money. They are over the top incompetent and understand nothing.
Lucy D. was kind, helpful and very accommodating during the loan process. I have and will continue to recommend her to others!
Vibe is the best place to do your banking. I have been a member for almost 30 years and they have always been there for me. Thank You Vibe !
Outstanding friendly, professional service. Financed our 2021 Buick Encore with Vibe. This was our seventh car financed through Vibe.
I am very happy to be a member… plus they have saved me a lot on my car and home loans. Very friendly and easy to work with. I highly recommend this credit union and have sent friends and family their way.
Vibe is very customer oriented and they offer all the assistance I need each time I contact them. As a new member I have had several issues and questions and they have shown me the way each and every time.
Terrible experience with customer service on the phone recently had my account hacked switch everything back over to my other account and the lady helping was clearly just trying to get me off the phone i will be paying this loan off and …
From start to finish the explained everything very simple and in great detail. They did not try to sell me anything I didn’t need, they just took care of me. I recommend them highly 10/10.
The debit cards last a cpl months before cracking or peeling, the 7-10 days for a replacement card avgs a month to get it and that’s if the employees actually order the card on your first attempt. No issues money wise but debit and over the …
I switched from another local credit union because of bad service. It took me years to switch. I wish I would have switched sooner. They are great to work with, have an app that sends notifications. It’s been almost a year since I’ve switched. I am glad I did.
came to Vibe to get a new start but it took a few months for direct depots to going and i hope i can get help getting back on my feet disable Veteran on a pension V.A. and my retirement pay $690 going to Vibe the plan was to have my car …
I’ve had the ‘pleasure’ of having a mortgage with Vibe. I joined because of the low rate, but boy do I regret it. My motgage broker at this sham of a company had her account hacked the week I got my mortgage with all of my info. stolen …
Terrible company to use. Customer service is awful. I have to hold every call. Total hassle to call to make every loan payment on my car. Today they tried to talk me into making a payment with credit card… only to find out they were going …
I would rather lose my house than to have a loan through this bank! Loan department is like talking to someone that drank 15 Red Bull’s. The tellers dont have a clue to anything you say. Don’t pay for 2 or 3 months for a loan at a time. …
I have been with Vibe over 5 years. I joined when there name was Telcom. My experience with this credit union has been awesome and I always tell people how much I Love my credit union.
The staff is so nice, loans are completed in a timely manner and I’m never in a hurry anyway. During the loan process, they keep in contact with you, answer any questions you may have. I swear I can see them smiling through the phone or email.
I’ve been a member of Vibe for over 10 years. Working with the loan department was the worst experience I’ve ever had. My husband and I reached out multiple times to the office to get any answer regarding our loan application. We would be …
I have been a member with this credit union long before they became Vibe. Way back in the early 90’s. I even had joint accounts with each of my teenage children with atm cards the kids used for their personal use with their early jobs and …
I have been EXTREMELY impressed with Vibe’s level of personal service, willingness to “take a chance” on someone with less than stellar credit, and who followup with phone calls to make sure everything was taken care of as asked for. …
My financial banking experience was excellent! Staneisha Chambers walked me through every step.,She was prompt in replying to my inquiries, very professional and great to work with.
I Absolutely love this Credit Union The BESTEST in MICHIGAN HANDS DOWN I love their need to make they customers happy at all times. Very convenience easy to open up an account and ALL types loans are AVAILABLE to BLACK nd White customers they don’t pick nd choose EVERYONE’S WELCOME
I have been a member of this credit union since 1972 (formerly TelCom CU) and have had nothing but friendly service and positive dealings. I would recommend Vibe to anyone and everyone.
Doing business with Vibe Credit Union is so easy. My boat loan was approved quickly and efficiently. Working with the loan department is so smooth. Sandra Richert is truly an expert in her field. Thank you Vibe Credit Union for helping us have fun this summer on our new Tritoon!
David A. has been fantastic to work with! He is very helpful, knowledgeable, and responsive! As a result, in addition to my banking and loan needs we have also moved some of my wife’s needs to Vibe, and she has also recommended Vibe to a co-worker who has moved some business to Vibe as well….all in the last couple of weeks.
The representatives at Vibe are very knowledgeable and friendly. I have never been more satisfied with a bank! I would definitely recommend Vibe Credit Union!
Vibe always has great rates on loans. But the customer service I always receive there is what keeps me coming back. Today, I was paying off and selling a car. Hazel was the agent that helped me and I can’t speak highly enough of her. She …
Vibe has the most helpful nice people working for them. That is why they still have all of banking accounts even after moving from Michigan to Florida 10 years ago. I do bill pay online and recently applied for a car loan. Once they …
Excellent swift processing. And us competitive rates.
I have been a member of Vibe credit union union now for over a year. I was previously a Bank of America customer. Even after being a customer of Bank of America for over 20 years with excellent credit, they denied my loan. Vibe Credit …
Everything went very well. Kristin Hill was immensely helpful in helping me get my loan. I did it all online and was very happy with a 1.99% interest rate on my car.
I’m ONLY giving 5 stars because of 1 individual, that being Canton branch manager Latoya Taylor. I had an issue, spoke with 2 reps on the phone (for a very long period of time), and got zero results. I went in and spoke with Mrs. Taylor, …
Vibe Credit Union provides consistent outstanding service. Every interaction with the staff has always been a positive exchange. The positive upbeat attitude is why I love banking with Vibe. Thank you for being so committed, thorough and helpful. Thank you.
I have been a member of Oakland County Credit Union since 2004. Ever since OCCU became Vibe, the credit union has gone way down hill. The member services individuals can no longer help the way they used to, it is quite sad for what used to …
I don’t usually like to leave a bad review. But I have called well over 10 times and went in person to pay a credit card bill that I am a cosigner on. It’s very frustrating that I have to spend hours on the phone just to pay a bill. And now …
Terrible customer service. I was considering switching banks until I asked about Vibe policies and was told it was “none of my business”.
Clarkston manager then hung up on me. Terrible experience. Left another rating and it disappeared..
Great place to bank been doing it for over 20 years not one problem with this credit union ever!
I wish I could give it 0 stars. I have banked here for over 20 years, it was called Telcom Credit Union when I opened my account. I deposited a check four days ago and they just released it today. I had bill payments come in yesterday …
I’ve been a member of Vibe since 1987 when it was Telcom Credit Union. I have had nothing but positive experiences at Vibe. I’ve checked other credit unions and they don’t compare. Their fees are are always higher and there seems to be more …
They are the worst credit union, ever. They are shady & cold-hearted. If your loved one passed away…. Good luck getting the money. They refuse to let it go to the beneficiaries. A check was written and they refused to cash to the funeral …
Became a member during the pandemic. They have helped me with every task I have placed in front of them. Loans, credit card, checking and savings accounts…. They have helped me with all of these. I can deposit and withdraw at other credit …