Driven by the purpose of standing with members, employees and the community through all waves of life. Federally Insured by NCUA. Equal Housing Opportunity.
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
1331 Broadway, Tacoma, WA 98402
Good customer service
The other reviews are whack π€£ You guys are the best, the nicest staff around. ππ β¦
Such nice staff and delivering the things I needed from them fast and correctly
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Best sound I’ve been to the staff was very friendly and even shared some laughs with me so to the workers workings around 11:15 on this day thank you.
From Josh
Hopefully when contact is finally made, I may change my input, However, for now it has been about 2 hours trying to connect. Very disappointing.
Don’t trust them. They will back stab you.
Dealing with them for years but now they threw me away. Basically was told me I’m unimportant, not worthy or not useful to their bank and find somewhere else to β¦
Sound credit Union has an excellent staff especially Carmen very friendly answered all my questions and I never felt rushed. I will stick with sound credit union just for the wonderful staff. Thank you again Carmen
What an awful experience. We tried to open an HSA account with this bank and it was a disaster. Customer service had no idea what they were talking about, misinformation was frequently provided as fact, the bank cannot seem to enter the β¦
Horrible bank bad customer service there online pay or lack there of sucks. Can’t pay your loans online. They get your info wrong on your account and because it’s wrong you can’t access anything until you figure it out but won’t help. Go to β¦
I’ve been with sound credit Union since 99. There have been changes but their customer service is above all. Those negative reviews I don’t understand, but everyone is entitled to their option. Know it’s not factual. All branches I’ve ever went to have given a 100% every time.
Recently rewrote our mortgage with payoff for two other loans. Both payoff balances were incorrect, with us having to pick up the extra at closing. The title company (First American Gig Harbor Branch) then paid off only those accounts β¦
If you love sitting on hold for 30 minutes to an hour at a time, this is the credit union for you. Absolutely unacceptable. Sound, you should be ashamed of yourselves.
Worked with Karina this afternoon and was delighted at how quickly she was able to take care of the transfers and paperwork I needed. I hope to work with Karina again in the future and enjoy my next transactions with Sound CU!
This is a regular credit union- okay service at the counter though the drive through is usually slow. The usual services and promos. After three years they still never recognize me. β¦
Couldn’t find link to give a review. I’ve been a customer for over 40 years and Amber Warren and Cindy (manager) are THE best employees ever. I had a serious matter and when others told me what couldn’t be done – Amber got it done. She β¦
My car loan payment was taken out of my account twice, no fault of mine. When I asked for a refund to be sent to an outside institution (BECU), I was misinformed by customer service representatives about what could be done. I called again β¦
I have had many car/truck loans over the years and i have never had a worst experience with a credit union. I will never use or recommend sound credit union again. Issues from unwarranted insurance charges to payoff amount magicly changing β¦
Have been with SCU for many years. I recently had an issue with mobile check deposits. I emailed them, and issue was resolved within 24 hours. Excellent customer service! Over the years I have not had to call them very often, but when I β¦
12-16-20 Having been a customer for thirty years I want to lodge a formal complaint. Sound Credit Union branches have been requesting appointments since March 2020 due to covid-19. Why, why, why is your administration so lame? You do not β¦
2 days before thanksgiving they decide to put a week hold on one of my checks although Iβve deposited here multiple times with no issues. And they refuse to give me my own money. β¦
$ 3.50 FEE for a withdrawal if I used my SSD benefits card .. U GOTTA BE KIDDING. β¦
Had this place for over 20 years I love it’s having a hard time getting my debit card this time but they always catch up scam on my card so I do love them for that
I used to live in Washington state, I am active duty and now live in North Carolina. I had a bank account through sound credit union and received a notification in the mail now five years later that I still have $344 in my account. I had a β¦
I am Editing my previous review from 1 to 4 stars but will leave the original text for historical purposes. Eva from management quickly contacted my wife and was able to resolve the issue, removed the negative balance fee and process the β¦
Sound Credit Union has been such an amazing bank, I wanted to leave a review and feedback on a recent experience I had. My wife and I have been saving up for a house, since we are expecting a newborn in February! About a few weeks ago, I β¦
Diligent work under challenging circumstances to secure a favorable auto loan. The representative showed patience and followed up every step of the way. Ib as fortunate to be working with this office and its representative.