We were FORCED to get Internet service from Scottsboro Electric because the Apartment complex has a contract with them. So we had no choice. Just got it hooked up yesterday and are already having problems!! Keep loosing service and all the …
Not happy with the customer service. I’ve called been put on hold then hung up on. Calling again and went straight to voicemail. They were unable to assist me and showed no value in a paying customer.
Was told over a year ago that they would be able to take debit, said they just ordered the machines… just called for the 3rd time since. Still will not take debit…
I have done business with them for years and the customer service is always great. Having lived in other areas of the country, Scottsboro Utilities is far and above the best in customer service.
THE WORST CUSTOMER SERVICE EVER! I lives in scottsboro for about 10 months had to deal with them every month every time I went in there they where rude, all of them. Other than one of the blonde ladys. If your gonna work with the public at …
They don’t take cards if you pay in person. No phone pay option. It costs a fortune in extra fees to pay over their barely functioning website. They throw a fit if you mention this – Don’t question their methods, just blindly agree. Oh, and …
I do not recommend that anyone with half of a brain use Scottsboro Electric Power Board, but my recommendation doesn’t matter because if you live in Scottsboro you have no choice but to deal with the rude and incompetent people that work …
This company is absolutely terrible. Customer service is beyond trash. If you are a decent looking happy woman trying to pay a bill, the petty women employed here will def give you a hard time when you have done nothing but try to pay your …
Internet don’t even run a whole way without resetting ever freaking 5 mind like come on. Pay up to 100 dollars for what?. Like you can go anywhere else any other company pay 100 just for internet gives you the best running internet period but here like it’s freaking the early 90s. Get with the times
I have no complaint with the people there are fine, but we pay for high-speed internet, which should run about 20 mbps. Frequently it drops to 2-4 mbps, which is maddening if you are working remotely. I’ve replaced EVERYTHING on my end, new …
They provide the worst internet service I’ve ever seen. They charge $80 a month for their fastest service which is 80mbps. Even with this service I have constant issues. Why does the county have the option of 1gbps at $80/month internet and …
Scottsboro Electric Power Board is a great utility company. I have worked for another utility company for over 29 years, and dealing with storms and outages Scottsboro customers are very lucky. These employees work hard to make sure your …
No doubt, this place is obviously rated 1 star for a reason. And you would think that with ALL THE NEGATIVE Comments and 1 star ratings, that something would be done. Smh. Even when commenting on the individual comments, they seem rude, or …
Never had a good experience with Scottsboro water and power board in the time I’ve had to use them. Always charging outrageous, unnecessary fees. Customer service is no good either. All around the worst utility board I’ve had to deal with in my life.
I HIGHLY do not recommend. I had them for the entire year I lived in Scottsboro and they had to come out on more than one occasion for my internet going out and was then told I needed to go out and buy my own router for it to be faster AND …
Just a quick thank you to Jeff. He stopped by July 14th 2022 and installed fiber optics internet. Very nice guy, very efficient, ontime, and overall great experience. Please tell him thank you. Five stars.
Unprofessional, never a pleasant word, to the point WHAT DO YOU WANT! To begin the conversation…
We sold our house, they said they used our deposit for the balance owed and then …
My husband and I are happy with our electric service. We had a positive experience when we were in the office getting our service connected. We do not have their internet/cable TV service. Our payments are made electronically, which makes …
Well I see from the other reviews that Management has no interest in changing how their employees speak to customers. When the person on the phone treats you like you don’t matter or just don’t care then that’s a problem. And no I wasn’t …
We were FORCED to get Internet service from Scottsboro Electric because the Apartment complex has a contract with them. So we had no choice. Just got it hooked up yesterday and are already having problems!! Keep loosing service and all the …
Will greet each customer different!
They are the rudest people I have ever dealt with
In and out quick
Worst customer service I think I have ever seen. Would definitely not recommend this place
The power goes out everytime it rains here…can we fix this orrr??…
This is the best electric power board in the whole City of Scottsboro.
Their internet services are horrible ..In this day and age they can’t seem to come close to competing in the internet market
The lady at the drive through is the rudest person I have ever met. She needs to be fired.
I was very impressed with the staff, courteous and patient, they take time to explain everything and answer any questions you might have.
Good pees
Not happy with the customer service. I’ve called been put on hold then hung up on. Calling again and went straight to voicemail. They were unable to assist me and showed no value in a paying customer.
They’re always friendly and answer the phone promptly. My internet speed is what I pay for with very few outages.
I would recommend to a friend.
Was told over a year ago that they would be able to take debit, said they just ordered the machines… just called for the 3rd time since. Still will not take debit…
You really do not want me to go there.
I have done business with them for years and the customer service is always great. Having lived in other areas of the country, Scottsboro Utilities is far and above the best in customer service.
THE WORST CUSTOMER SERVICE EVER! I lives in scottsboro for about 10 months had to deal with them every month every time I went in there they where rude, all of them. Other than one of the blonde ladys. If your gonna work with the public at …
They don’t take cards if you pay in person. No phone pay option. It costs a fortune in extra fees to pay over their barely functioning website. They throw a fit if you mention this – Don’t question their methods, just blindly agree. Oh, and …
I do not recommend that anyone with half of a brain use Scottsboro Electric Power Board, but my recommendation doesn’t matter because if you live in Scottsboro you have no choice but to deal with the rude and incompetent people that work …
This company is absolutely terrible. Customer service is beyond trash. If you are a decent looking happy woman trying to pay a bill, the petty women employed here will def give you a hard time when you have done nothing but try to pay your …
Internet don’t even run a whole way without resetting ever freaking 5 mind like come on. Pay up to 100 dollars for what?. Like you can go anywhere else any other company pay 100 just for internet gives you the best running internet period but here like it’s freaking the early 90s. Get with the times
I have no complaint with the people there are fine, but we pay for high-speed internet, which should run about 20 mbps. Frequently it drops to 2-4 mbps, which is maddening if you are working remotely. I’ve replaced EVERYTHING on my end, new …
They provide the worst internet service I’ve ever seen. They charge $80 a month for their fastest service which is 80mbps. Even with this service I have constant issues. Why does the county have the option of 1gbps at $80/month internet and …
Scottsboro Electric Power Board is a great utility company. I have worked for another utility company for over 29 years, and dealing with storms and outages Scottsboro customers are very lucky. These employees work hard to make sure your …
No doubt, this place is obviously rated 1 star for a reason. And you would think that with ALL THE NEGATIVE Comments and 1 star ratings, that something would be done. Smh. Even when commenting on the individual comments, they seem rude, or …
Never had a good experience with Scottsboro water and power board in the time I’ve had to use them. Always charging outrageous, unnecessary fees. Customer service is no good either. All around the worst utility board I’ve had to deal with in my life.
Great customer service with our recent change of address! Kudos also to the WSG as well as the Cable/Internet folks!
I HIGHLY do not recommend. I had them for the entire year I lived in Scottsboro and they had to come out on more than one occasion for my internet going out and was then told I needed to go out and buy my own router for it to be faster AND …
Just a quick thank you to Jeff. He stopped by July 14th 2022 and installed fiber optics internet. Very nice guy, very efficient, ontime, and overall great experience. Please tell him thank you. Five stars.
Unprofessional, never a pleasant word, to the point WHAT DO YOU WANT! To begin the conversation…
We sold our house, they said they used our deposit for the balance owed and then …
My husband and I are happy with our electric service. We had a positive experience when we were in the office getting our service connected. We do not have their internet/cable TV service. Our payments are made electronically, which makes …
Well I see from the other reviews that Management has no interest in changing how their employees speak to customers. When the person on the phone treats you like you don’t matter or just don’t care then that’s a problem. And no I wasn’t …