North Alabama Medical Center is located in the heart of Florence, Alabama, with medical campus locations throughout the Shoals area. This facility serves as a regional facility with more than 200 physicians on staff who represent more than 42 specialty areas of medicine. This 263-bed facility offers a wide variety of inpatient and outpatient services, including those offered at North Alabama Cancer Center, the OASIS Emergency Unit, and our Center for Women and Children. North Alabama Medical Center is the community’s only open-heart surgery site, with a complete line of medical and imaging services.
| Sunday Open 24 hours Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours |
1701 Veterans Dr, Florence, AL 35630
Took excellent care of me from the nurse’s to the doctors to the receptionist. Highly recommended.
This hospital killed my dad I cannot post details right now but please do not send your love ones here.I am truly worried for sick and elderly patients that come any where near this hospital.
Worst experience I’ve ever had in a hospital. Would not recommend it to anybody. Do yourself a favor and don’t go there!!!!!!!!
My dad was recently in the hospital and didn’t receive any of his daily meds while in there this new hospital is a joke
Took care of my son quickly and the people I interacted with were professional. Clean and new facility.
Very nice and clean, nurses and Doctors seem very knowledgeable and caring!
Some of the hospitalist doctors pushing out patients to early. Good doctors other wise. Just problems with some the hospitalist.
Phone busie for 40 minutes can not even check on my mother in ICU rude ICU nurses
Very bad… They said hurtful things while they was spouse to take care of my mother and done some things that wasn’t good
Good nurses and good service until it was time to check out. Been 2 hours and still waiting on discharge papers.
Horrible experience with family members being here. Staff is rude and do not communicate with patients on their own care!
Go to keller and do yourself a favor!
Literally terrible service takes way to long the main doctor is very rude and doesn’t give out all the information that may be needed you walk in with whatever illness and stay for 4-5 hours and only 30 minutes of that time is actually used being tested or cared for would not recommend
WILL LOSE YOU OR YOUR FAMILY MEMBER IN THE FREAKIN HOSPITAL AFTER SURGERY, WHILE THEYRE STILL UNCONSCIOUS
This hospital is ridiculous. Wouldnt send my worst enemy here.
Waited 4 hours and didn’t even get referred to where I needed to be, had to STAND in the lobby to wait on ride wasn’t allowed to sit. Had to stand for 30 min
Want to know why a low scire, contact me.
I highly recommend Nirt Alabana Bone and Joinf clinic. Not the hospital.
Excellent care and professional staff. The only problem is the lack of parking.
I was in CCU with chest pain and the day shift Norse made me go 10 hours without pain medication.
Very clean facility, respectful staff,not to mention good doctors. I really recommend this hospital they seen and took good care of my momma .
By far the best hospital experience excellent staff very prompt thank you for the outstanding service
The bathrooms were nice until I was finished with them
All I have to say is my mom is there now, and what has been done to her will never be forgiven or forgotten. Remember my name..
Absolutely worst ER experience in my 61 years of life.
Will never take any of my family back there.
My husband was seen in the ER recently for chest pains. They got him right back and everyone did a GREAT job treating him!!
Went in with 3 year old daughters forehead, cut and waited over two hours, while, watching, 5 people cut line in front of me. I told them to take me off list, I’ll take my business elsewhere.
There is no social distancing being done inside the lab waiting area. Which is insane to me. WHY??
My husband is a patient at Northwest Medical Center we have had excellent care nursing staff has been wonderful would not have a complaint proud of our new hospital
All the people involved have been very effective, kind, and helpful. They want you to ask questions, and will do their best to answer with the information/stats they have at hand.
Not happy at all. This is supposed to be one of the best hospitals. So far they have done NOTHING for my husband.
This hospital is so slow and the people that work in the er are slow and when u are in pain they do not do anything for you and look at u crazy so in nine months my wife will not have our baby here we will go to a different hospital …. That is better and faster about seeing people.
I don’t care what I do in my life, I will end it all before I hate my job as much as this hospital staff. They treated my dad well when he went for a procedure, but they all act like they don’t want to be there any time i’ve went.
The staff dropped the ball a couple times on house keeping. But nurses and doctors where excellent. I was impressed and I probably learned more about how a hospital is run this time.
Worst hospital I’ve ever been to. Everytime we come we are here for at least 6 hours no matter what it takes them 3 hours to even see you.
My daughter is in CCU here and the staff are so amazing. Physicians are very strait forward and honest. I feel like my daughter is in great kind hands
Er doctor was cool and seemed to listen but i plainly told the nurses and the dr i did not want opioids i just wanted 1 ambien to help me sleep through the pain they sent me with norcos and hydroxyzine which is a horrible drug that can …
This place was awful when I was in there. I may have later in the bed with blood pouring out my ears for 12 hours. I thought I was going to die. Luckily by the will of God I was able to crawl out the window and make it to my car and drive to the other hospital. DO NOT GO HERE
I liked it until the last day my mom stayed there she has Alzheimer’s and Dementia and share their to a short-term Rehabilitation Center and they were supposed to call me or my brother to go with her so she didn’t get confused and should …
The place is new and clean that’s why I gave 1 star. I had the worst experience of my life. I was racially profiled. If I had to go to the hospital I would choose one in Colbert County because I would rather die then to go back to them!!!!😣 …
My wife passed away here on September 14 a year ago and I was glad to know that she was in no pain it was hard not to get but 2 hours a day you guys are Heroes Even though C19
ER doctor was terrible. i waited over 3 hours in pain before i was administered any medicines. its a new facility with the same terrible physicians and treatment
Amazing!! Nurses and drs were awesome! So nice and fast! Made sure I was ok and comfortable. And the new rooms are so nice!
Awful. I had to wait 2 hours only to be told what I had was “probably a migraine.” If I could give 0 stars I would. The nurse practitioner was very rude. If I could remember her name I would put it… Terrible.. SMH
This hospital is nasty! The waiting area are gross they have food on the floor and on the tables.The ER’s nurses are sweet and kind and do a good job.
The only reason I gave this sorry place one star was because I had to to get to this page🤬..I had rather use a veterinary office as use this place…there is absolutely nothing about this pitiful place that I will ever….ever use …
Worst hospital I’ve ever been to. My friend broke her femur and they sent me on a scavenger hunt to find a wheelchair and didn’t even try to help.
I got excellent care from the ER to Surgery, ICU, Aftercare. They saved my life from a Pulmonary Embolism.
This hospital BILLING needs WORK! IF U get a bill from them! Call ur INS first! They have no clue what there doing!! Corp located in TENNESSEE ! An billing ppl THE wrong amount …
they were extremely slow and if felt as if they did not care about you as a person. it felt like you were there experiment. first they did not know what the problem was so they misdiagnosed then they didn’t even recommend future assistance or a referral.
The nurses are great,but cant get doctors to review something so patients can get released,it is hard to get a doctor to see you when you are admitted
Excuse of a medical center could not tell me why I was there even though I arrived in an ambulance and they would never answer any questions I asked him throughout my whole stay do not go here I left and was ready to go outside in the dark before letting them treat me
I highly recommend this hospital! They got my grandfather in super quick when he was having a heart attack and probably saved his life! They did an amazing job and took excellent care of him! 10/10 recommend!
A new hospital should not have holes in the chairs and stains in the sink. That tells me that everything is cheap. They also need a more efficient way of handling some of the medical issues.
What a joke of a hospital! I’m a retired nurse from another town and cane here for my grandsons birth. They still at 8pm don’t have this cluster of a mess fixed.
The nurses are super nice and attentive. It’s a very nice hospital but, I feel like on the first floor, they invested too much money in the all the furniture and not enough money on the hand sanitizer….
The absolute worse hospital I’ve ever had the displeasure of going in! The nursing staff is rude, condescending & has the worse bedside manner. My dog has been treated better by the vet! Wouldn’t recommend this place to my worse enemy!
Every review on this that is above 1-2 stars is FAKE… My boyfriend (WHO HATES TAKING MEDS FOR ANYTHING & ALWAYS WAITS TIL THE LAST MINUTE TO EVEN GO TO THE HOSPITAL BECAUSE HE HATES THEM) went here twice, both time they didn’t run any …
I don’t know what’s happening, but I have tried 3 times to write a review and it disappears.
My doc’s were great, the staff is horrible. My daughter came to stay with me and it was so bad she asked me if we were on Candid Camera!!!!
I have been a patient, had family members be patients and I have worked here for almost 2 years. The care I have given and received by nurses, physicians, and care partners has always been phenomenal.
Expensive, even if you have insurance. They hit me with a $344 bill out of nowhere. Now it’s on my credit score. And You’d be better off diagnosing yourself at home. I had a breathing problems and they gave me coughing pills smh. So I ordered a breathing machine online and got better.
Wen’t to ER for suspected heart problems. Was treated very well by all persons involved. Was not admitted to hospital and sent home with instuctions. Very good service and would strongly recommend this ER.
This is third time for my daughter has come here in past month … ran same test sending home with meds… try different test you might find out what is wrong with her…. severe headaches, vomiting, dizziness, and seizures are her …
Was in the ER waiting room for maybe 30 minutes, staff was friendly and I didn’t feel a thing while getting stitches in my hand. Hope to not come back, but definitely would.
They are holding a patient against his will… for 4 days! The doctor will not return calls to the family. Nurses can’t tell us anything. They won’t let us in the hospital.
Worst care I think I have ever had, such uncaring staff, I didn’t even see a dr and the nurse practitioner didn’t hardly talk to me before brushing me off, so instead i got a night of agony, definitely don’t recommend
This has got to be the worst hospital to ever go to. Go to Nashville or Birmingham since the nurses complain about there pay. Stayed in waiting room for 3 hours after 4 people came out and questioned them about it and they say they are not payed as much as Nashville TN or Birmingham AL to do there job in the ER.
This is absolutely the most uncaring hospital ever , our mom was there admitted on 10th of October with pnemonia, apparently on Tuesday the 12 she coded when her bipap was either taken off or she pulled it off we really don’t know what …
I want to thank the staff and doctor at the emergency room today, 08/22/2019, for the professionalism, and compassion they showed my wife pam. A special thanks to nurse Ali, very kind, very attentive. Thank you again, John Laird
My niece went last night by ambulance. She was choking on a piece of chocolate and having a panic attack. They let her sit there unable to breath by herself and gave her nothing to try and stop the waves of panic she was experiencing. We …
From the moment I arrived from a near drowning accident through the ER I had exceptional care! Thank you NAMC! God Bless!
We had an excellent experience here when delivering a baby in December. I noticed there were many bad reviews and wanted to note that we only had very kind, informed staff during our time here!
Kicked me and my son out even tho we have been there have the day just cause he is underage of 12 they also kicked a grandmother and her grandsons (7months old ) out to in the freezing cold couldn’t even wait in side for my fiancé to get out of the bathroom cause he had the key it’s messed up
My 74 year old mother was seen by an ER dr..that I assume thought we were there for pain meds because there is no other explanation for his rudeness…when in fact she has had severe colon issues for years…A New building does not make it a good hospital! The nurses are so understaffed it’s crazy!..Do the powers that be not care? NO!
Same as ecm. Long waits because offer ce managers don’t know how to schedule patients. One machine five appointments at the same time for.ome machine. Absolutely ignorant! I don’t know why my doctor sent me here, I’d rather drive to Huntsville and spend the gas vers being in an incompetent hospital. This will be my last visit.
On Feburary 4,2019 I arrived at 345pm with a self diagnosed harna after a physical examination it was confirmed. I was discharged at 922pm with no care plan no pain management or information to contact a general surgeon. This was a complete …
The nurse at the window was helpful. They got him in a room quick. At first they seemed very attentive. A Dr came in within Abt 20 min. And gave us a * Quick educated GUESS ” by just * looking” at him. So 3 hrs later and nothing!!! Won’t …
Better healthcare!?? Rather than building a new hospital, you should have placed more focus on the service. Hire friendly nurses without attitudes and doctors that REALLY care for the well being of patients. Y’all also should have addressed …
If I could give less stars I absolutely would. This place is so disgusting the staff is extremely rude and snooty. I brought my 4 year old daughter in after being suggested by after hours for possibly signs of something serious when …
Started off at Total Care (service was EXCELLENT). They called an Ambulance! Top Notch Care! Was transported tl NAMC and the care was superb in the emergency ward! THANK YOU ALL!!!
I love when the staff has a good bed side manner! My fiance is there now and is being treated better than in Huntsville.
Nurse in Er was very rude and not helpful at all been to several hospitals with kids and wife having kidney stones. Nurse would not treat wife cause she was vomiting and would not help here just left and said when you complie we will help …
Went to the ER, I was diagnosed with shingles, which was ( is) very painful. The LPN at reception desk was unfriendly, almost rude. Waited 4 hours to go back. Diagnosed by a Nurse Practitioner almost immediately, and released. I told them I preferred ECM, for their compassion.
This hospital is understaffed and unsanitary.
The patient will go days before being bathed or linens changed unless you request it to be done. …
Very clean ALOT better then Hellen Keller by far. Receptionist and registration were very friendly the nurse kassi was awful had terrible attitude didnt much care for the way she presented herself was not very informative very rough drawing …
Poor attitude and listening skills. My son went in to get his wet cast off. Nurses have no knowledge in how to put right kind of temporary cast since the Bone and Joint office was closed.My son has broken thumb and they tried to give him a …
My mother went in to North Alabama medical center to have an arteriogram. From the time we arrived to the time we left the next day was a great experience . I want to personally thank and mention 2 nurses in the Cath lab, Jacob and Nicholas …
My wife waited 12:30pm-7:32pm for anything.
They checked her vitals and that was it.
So she was there for 8hr. of waiting for someone. …
My family is the most important thing in This world to me. My precious father was having severe back pain and had been to two other doctors. He made an appointment with Dr. Adderholt. He is already up and walking. Couldn’t be more thankful for these people. Thank u Eric Perry for making sure they were taken care of
My God this is the slowest, least caring, rudest places I have ever seen that consider themselves an Emergency Room. A picture of apathy and patient neglect. Ridiculous, will never go there again!
This is the worst hospital. Nobody knows what anybody is doing. You’ll get 6 different bills but nobody will know why. You will get sent to collections while you have payments being automatically drafted from your bank and the place is nasty. Run don’t walk somewhere else.
Registration was quick. I didn’t wait long for my procedure. Everyone I talked to was friendly and professional. Amy and Kristy were amazing and really put me at ease. Thank you!
My husband was in North Alabama medical center on December 23, 2018. And he was treated very very great by all at the hospital from the Dr to the 4th floor nurses! Thanks for taking such good care of my husband!!! We love N. A . M. C!!!
I’m very grateful for the care rendered during my recent visit. The 4th floor staff are Rock Stars in my book! All members that administered care were very professional, courteous, respectful, and friendly. The epitome of customer …
It took 30 minutes to be seen at the ER and we were the only people in the waiting room. Once placed in a room each attending nurse, tech, dr came in to assist my family member. I must say not once did I see any of them wash their hands! I …
Before moving to the new hospital they were known as Eliza Coffee Memorial Hospital. The big move took place December 6th, 2018. These guys had clearly been plan in every detail of the move thoroughly ! Speaking from first hand experience …
If I could give this hospital no stars I would. This is the most rude, unsympathetic, ignorant and unprofessional hospital I have ever seen. The nurses sit at the station eating and talking about the patients like they don’t matter. This is …
Speaking for the OB Dept, inpatient, and ER on more than one incident concerning myself and 3 immediate family members. Also the last!!! Short staffed, rude employees, throw Core Measures out the window, inept, and uncaring!! For those …
Would give a zero if it was available! Daughter hit her head and we waited over three hours in a room only to ask for discharge paperwork so we could leave. Then doctor came in all snooty looking like what’s wrong. I told them we are going …
Terrible Hospital! My neighbor was in palliative care begging for water .. and we asked the Nurse several times if he could have water … it took a hour for a glass of ice water to be brought to us.. then after we left we saw the nurses at …
WOW! I went to labor and delivery at 31 weeks with contractions. They wouldn’t let my husband come back until they got me “admitted”. Took them 30 minutes, then they wanted to do swabs without him around. I have been to other hospitals with …
Better off finding a gutter to die in instead of trying to get in the the ER. After writing in pain for 4.5 hrs in their lobby, I finally left as med plus was opening. Better, quicker, cheaper care. I wish I.could give negative stars!
I would advise staying away from this facility (previously named ECM). My mother a trained medical professional went there expressing that she knew she was having a stroke. Dr. Flowers sent her home telling her and her family that she was …
I was quite surprised at the level of care I received at NAMC given my past experiences at ECM. The ER trip was about 20 mins from sign in to room and the care was prompt and thorough . I didn’t feel like I was being treated like a junkie …
Amazing staff.. all of my nurses were absolutely helpful and knowledgeable. I never felt like a burden or just someone’s job. Dr. Robbins was the on call Gyn.. now my new Doc! So nice and helpful, I feel blessed to have had her during my stay. They saved my life.. thank you.
Mother in law was supposed to be transferred at noon today. We are still waiting at 9:00 pm.
Transfer to Florence Rehab. …
I’m in the hospital now but have gotten bad service from some of the nurses.but one nurse caught my eye she is so sweet and she helped me out a lot her name is page I hope that is how she spells her name and there are a few others and the …
The good: it’s pretty. Most of the nurses seem friendly enough.
The bad: My grandfather is going on 38 hours no food, drink or his medication while waiting on a swallow test that has been ordered yet no answer as to when its …
Son admitted Thursday. Waited 2 hours for pain meds Thursday night,around 45 minutes for ice water. Early this am nurse changed iv bag within 5 minutes machine started alarming,called nurse station, after alarm going for 30 minutes I call back,finally turned off. I’D GO ELSEWHERE
Yes my name is Stacy Sanchez, my mother is in this Hospital right now, I have been here for 5 days with Hardly any sleep, every one here seems to be more focused on ridiculous rules. She is currently on the ICU floor therefore family has to …
My father in law was admitted last night to north Alabama medical center he has not been given any IV he’s been asking for water for over hour no one will help and when asked they said they are busy he was transferred from Keller last night …
Had my mama up here and they was very helpful professional and caring. The process was really easy and now I am employed here and I love it. Everyone is nice and makes you feel welcome . Wish I could give more than 5 starts
This is one of the most terrible places I’ve been, coming from a big city where I know if she’s 40 weeks and is more than 4 cm they will not send her home..but yet we’ve been discharged twice even tho her contractions are less than 5min …
I had knee replacement surgery there on May 10th and I have to say every one was super nice. I feel like I got amazing care there. The nurses that took care of me on the 4th floor are great. My main 2 nurses Heather(days) and Kim(nights) were awesome!!!! I have to have my other knee done and I will not hesitate to go back to NAMC. 😎 …
I had an excellent experience at the Endoscopy Center, from Belinda at preregistration through to my recovery room nurse (though I was pretty loopy at that point). The receptionist, Kelly, Kay, Riley and Dr. Haggstrom were wonderful.
My Mother was taken to NAMC after a serious fall and stroke. I can not say enough about how tender, gentle and kind the staff treated her! Their compassion and care for not just their patient but also for the family during a very difficult …
Husband been here for bout 2 months for the most part we have been blessed with good staff members they have truly been kind to us and helped us …. thanks to each and everyone who has taken care of him in this horrific time for us💌🤍 …
Horrible experience for a family member. RNs are inexperienced to the point of being dangerous..physicians are rude, incompetent and uncaring. Called to document a formal complaint to risk management and did not even receive a return call. Stay far away.
NAMC is a brand new hospital. Most are friendly, but too many rude nurses. Example: was on medication to urinate, call to get help to go to bathroom, 1 hour later she comes and …
Great new hospital with the same service you got at ECM. Very, very slow ER. No employees show any sense of urgency. Patient care is poorly executed and employee moral is low. If you seek treatment here you’ll find out the hard way. I’m …
My mother’s nurses were great especially Kim Green. Only problem we had was with Dr Murkett he is the rudest person I’ve ever encountered. He has a God complex and treats patients like they are the dirt under his feet. I worked in …
I was vomiting and having seizures, waiting in the lobby over 30min. The triage nurse saw me falling out of my chair, and SNAPPED AT ME. She didn’t help me back into the chair, she snapped at me. She was annoyed she had to ask for a room to …
ER is literally painfully slow. My 2 year old daughter sat screaming due to a dislocated elbow in a completely empty waiting room for nearly 3 hours. 1 other patient was there briefly when we arrived and there was literally no one else in …
Emergency room was ridiculous, but the worst part was the girls behind the desk. Rolling their eyes and annoyed every time a patient came in and came to the window. Had one lady passed out, barely breathing, and they nonchalantly walked outside to get her in a wheelchair. Came back in just causally laughing and being so hateful.
This review is specifically for the endoscopy department. Last month, June 2020, I went there for a colonoscopy. I wasn’t exactly looking forward to that. I arrived at 5:30 am for the procedure. The entire staff… from checking in, prep, …
I see a lot of negative reviews. My experience was far from that. I went in with what I hoped was bronchitis and found out I had COVID. was told if my symptoms did not improve to come back…. I came back 4 days later with a fever and …
We went to ER last night February 7th 2021 my husband was running fever. He has been sick since Christmas. He has an abcess from gald bladder surgery. The ER Dr. Was rude and sarcastic. I just wanted to know why he was running a fever. He …
I delivered my beautiful daughter at North Alabama Medical Center and from the moment I arrived till the moment we left my family and I had a wonderful experience. Our nurses were very attentive and caring as well as other hospital staff …
We can’t say enough about the wonderful staff at NAMC, amazing is not a big enough word! They were ALL there for us on the most important day of our lives, having our son Silas Evan. They cheered me on, they counted with me as I pushed, …
The majority of the nurses here are sweet and very helpful but it is obvious that they are SEVERLY understaffed. The nurses were clearly not able to keep up because of how busy they were and I can only imagine how many patients they have …
Having to rate this a 1 star because of the day shift nurses in critical care. My dad was transferred from Helen Keller (which had awesome nurses and drs. They actually cared about the patient). The night shift nurses were pretty good; but …
I did my clinicals in the ER here so behind the scenes nurses are extremely unprofessional, they sit there and talk about the patients using their full name while other patients are walking by. They talk about meeting at the bar after their …
Frequently we get from an experience what we bring to the experience.
My husband was a patient in the ER within days of the move to the new facility. Fast, efficient , quality compassionate care is what he received. …
I have had 3 family members at this hospital since it opened and each one of those visits was horrible. Spent hours in ER. We were told there were no vacant rooms. Waited 3 days before a doctor finally came in and told us what was going …
This star is for the nurses that are really trying. My 82 year old Mother was in the E R from 4:30 pm until 2:00 the next afternoon. It’s 3:00 Saturday afternoon and she’s been told she would get a bath and clean sheets since 9:00 am. Keep …
Don’t waste your time going I would suggest Helen Keller . The wait was 2 hours in the ER before getting a room. Then the nurse taking blood threw the containers of blood not needed in the garbage can not a biohazard can. The NP did not …
The labor and delivery, and post partum nurses at NAMC are fantastic. Especially the L&D nurses. I had my first baby at NAMC in September of 2020, and almost every staff member that worked with us was amazing. They genuinely comforted me …
I came to the ER for sever dehydration. I’ve sat in the ER for 4 hours. It was only 3 people ahead of me. They we’re calling people back in the order that they arrived. However, a lady that got here after me by about 10-15 minutes was …
Unfortunate that a new hospital has staff issues. I can only speak about the ER, but my daughter was there for nearly 8 hours for a stomach illness. Nurse was nice and apologetic for the long delay, but no excuse for the staff doctor. I …
My Father in law was a patient a couple weeks ago. I just want to let everyone know how much we appreciate the great care he received. From the ER (Hannah and Erika) to the floor (and I don’t know the names of the nurses that were taking …
My wife was told to call the day before surgery between 1 and 3 PM to get the exact time of her surgery. This is to insure the exact time because of rescheduling. They told her 5:45 AM. We arrive at preop on time for a nurse to say you …
The 5-4 stars shouldn’t count when they are given by employees… state of the art buildings and equipment mean absolutely nothing if there’s idiots with degrees attempting to operate them. Changed physicians just to prevent being sent to …
The RN that was assigned to me in the emergency room Sep12 2021 was nothing more then a total jackass! Rude is putting it mildly! Anytime I ask any questions pertaining to my condition W would snap at me! I finally had enough and snapped …
Really great experience! My son was sent to the ER from Urgent Care with a suspected appendicitis. I had heard the wait was awful in the ER so I was worried. But, since it was an actual emergency, we were there 2 hours from start to finish. …
I am currently in this hospital. There is not 1 good thing I can say. The service is horrible!!!!! I waited 15 min. For my call service to be answered. My IV was beeping driving me nuts! And forget about getting a nurse. I never see …
Don’t go. Go to the animal vet before you go here. My son was sent home with someone else’s records. He was made to feel horrible about his condition. He was not allowed to call me to pick him up. They called a taxi for him instead. Which …
I had to go for a small very minor injury from work, which med plus would not see and had to go to the ER. I only waited in the waiting room for maybe 10-15 minutes. The wait in a exam room was a bit long, but I also understand that there …
My father has been at NAMC 16 days. He is currently in ICU on a ventilator. Our family has been trying to get a single daily update from any doctor treating him without success. I am able to go meet with his nurse daily and get updates …
The care by doctors and staff were adequate. So much is done electronically rather than personal interaction. Example: rather than seeing a nurse from time to time, I was monitored by approximate a dozen and half sensors attached to my …
My Child was super super, sick and had very odd symptoms, the center ran test after test for two days, they kept saying they didn’t know what it could be, a friend of mine was a nurse (did not work there) gave me their recommendation on …
For the most part friendly staff. Busy times I know but we spent 6 1/2 hrs in the ER. I just don’t feel like that it should have taken that long with my father in law just having open heart surgery a few weeks ago. But a very nice worker I wish I knew his name was very helpful and kund
The Pediatric floor at NAMC was wonderful. They took such good care of my daughter. Special shoutout to nurses; Mona, Jeremy, Emily, they were so patient and kind. Also to the ultrasound tech and the lady who transported her ya’ll were so sweet!
Absolutely would not recommend this place. My mom was transferred here for a possible stroke. It took them 8 hours before they even ordered a CT scan which is ridiculous considering the first few hours after a stroke are vital. The …
My elderly father was brought to NAMC by ambulance, suspected of possibly having a mild stroke. He was kept about 4 days. Before he was discharged, it was obvious he would need physical therapy (Rehab). One case worker gave me a list of …
My father is currently at this facility. The ER was great. They jumped right on his problems. We were admitted. While on the floor we were told not to let him get up without nursing staff. He has to use the restroom and we hit the call …
ER doctors are in there for the money ! They don’t care about people!!
Also THERE Needs to be HANDICAP PARKING on BOTH sides of the parking lot at the MEDICAL BUILDING!!
Was transferred here last month from “Crockett hospital for a kidney stone as Crockett did not have their urologist on call. Was told it needs removed, but it doesn’t justify us doing anything, here is a script for pain meds. Really? Almost as bad as Crockett hospital in Lawrenceburg.
This hospital by far is such a great hospital full of amazing staff from the greeters to the nurses to the caring doctors.
A needle on the floor that the nurses were told about multiple times, they just kicked it further to the side each time they were told. Most incompetent staff I’ve ever seen
My wife was having contractions every 5 minutes for over 30 hours straight. She is considered high-risk because her last pregnancy ended in an emergency C section. We went to the hospital three times over two nights, each time begging to …
We have used NAMC on several occasions. Everyone is always wonderful and accommodating. I have run across one bad nurse but the majority are great. Would highly recommend.
Rude and egregiously incompetent staff in ER. Nurses and doctors lack compassion and professionalism. Dirty and unsanitary patient rooms and bathrooms. Billing dept is a mess. I will never use NAMC again, and I do not recommend for others …
My loved ones recently went to the emergency room and saw Dr. Michael Larochelle. They had a horrible experience and Dr. Larochelle was extremely rude. Did not care that they were sick and sent them away with zero treatments after being …
My sister recently passed very suddenly. The Cardiac Critical Care Unit was so kind, respectful, and caring. There were so many people involved in her care from the ER Staff, OR Staff, Dialysis Staff, Dr. Pons, and her precious Nurse Seth. …
The night shift is great I was on the 5th floor, Adrianna and Chelsea was amazing. Tammera on day shift was great. There was a few more I can’t place names for but all the doctors in this place except Dr Robinson is a joke. The few good nurses are ran into the ground because of the staffing and bad attitude people working there.
My special needs son and I spent the entire night of July 4th in the ER with a gallbladder attack. Everyone was very attentive at first, but after awhile we were pretty much abandoned. There were times when I had to physically go out and …
My experience was great. From beginning to end. NAMC was very clean, everyone was super nice. A shout out to my nurses, Kacie and Kelly on the 3rd floor. They were there for me every time I needed them. I had to stay overnight and they were great. Dr. Wakefield is a great doctor. I would recommend this hospital to everyone.
Our first experience at NAMC outpatient surgery center was terrific. We couldn’t have been treated better or more professionally. Every employee and volunteer was kind to us. Even one of your employees who was clearly on a break went over …
Before recently I have always had a great experience with them, their are some good people who work their but here recently my opinions of them have been changing. Beautiful hospital But seriously need some of their staff replaced, I have a …
My loved one is currently a patient at this joke of a “hospital”. I.V tubing came out during the night and as of this afternoon it hasn’t been replaced. She has not been given lunch and it’s almost 2pm. Nurse gets hostile if she is asked …
I asked for an extra pillow for my sister. I was told they didn’t have any extra pillows. This new hospital didn’t have an extra pillow for a patient. The nurse, his name was Marshall. He was very rude. He didn’t have an answer to anything …
While waiting to go to a delivery room I wasn’t allowed to be in the room with my wife. After in the delivery room I wasn’t there to keep my wife from breaking down while she received the epidural due to some policy that no one was able to …
Dana & Mona on the 3rd floor we’re great! Took care of my son & am so thankful for them. Great nurses and Dr Pope was great as well!
Terrible and I mean just plain awful! Especially the pre-admittance on the main floor and the main desk at the main entrance! Staff is more interested in talking/playing on their personal cell phones or chatting and cutting up about things …
My husband and I are currently at the er of this hospital. He has a kidney stone and is in great pain. We have been here a couple of times before and have waited three hours or so. We did not complain and we were patient. We have also had …
I was recently admitted to North Alabama medical center with some sort of spider bite to my left hand. It became infected and was extremely painful the worst pain I have ever endured in my life my wife Chelsea was alone for the ride with me …
This place and its staff are AMAZING! I was admitted there Thursday morning from a different hospital. I was told I’d have to have my gallbladder removed, and a secondary procedure to remove stones from my common bile duct. From the moment …
DO NOT go to this hospital. My aunt’s experience in ER was HORRIBLE – they treated her very badly. She was admitted for Covid. …
The staff were so nice and friendly and the food was the best hospital food I have ever eaten by far the best
North Alabama Medical Hospital ER is a joke. My wife and I are the kind of people that don’t run to the hospital just for anything, if we go to the ER it’s because we’re hurting bad. My wife was having bad ab and back pain, got there at …
If i could leave no stars i would. We sat there for 6 hours with my daughter. Would not let us go back with her due to covid. They did labs, abdominal ultrasound when she got called back. They left the room and never came back to update her …
The covid floor is trash and they do not care who lives and who dies, unless it’s their own loved ones. For the love of god and all that is holy send your loved ones elsewhere or prepare funeral arrangements. The nurses will ignore your …
My dad had an operation here and everyone was so kind. The hospital is very clean. Top.notch clean. He was in there for 3 weeks. We weren’t at all made to feel like we were a burden on anyone. He had a few bumps along the way and I will …
My daughter had her 3rd child up there last Tuesday, I pray to God none of my family ever have to go there again, not even for an emergency
If it’s not an emergency or heart related DON’T go to this hospital. Go to Helen Keller. ER is a joke how sad!!!
My father got here Sunday, and this is Thursday night, and they have not bathed or washed him at all. Would not have changed bedding once if my sister hadn’t made them when he pulled out iv and got blood all over it. Still in same gown …
I had to go in for an uncomfortable procedure in the Endoscopy Clinic. I could not have been more happy with the way that the staff beginning with the Receptionist, she was cheerful and polite ,then when I was sent back for the procedure …
Was diagnosed in the past two days with two totally different things and none of them actually help for the reason why I came there next time I would rather just drive to Birmingham in excruciating pain
My family had the worst experience with this hospital! They are very unprofessional! My mom got admitted on Sunday the 11th for pneumonia! From Monday to Wednesday we never got a call from a physician to update us on her condition. When we …
I can’t even give the ER department a one star. I took my Granddaughter there on 8-1-21because of stomach pain and severe diarrhea to the point she was soiling her clothes every 10 minutes. First experience at the first desk was terrible. …
I personally had a wonderful experience here with Same Day Outpatient surgery. Every nurse I saw was so kind and extremely competent, and a special shout-out to Shay who is an absolute rockstar at putting in IVs. The anisthesiologist came …
My mother was admitted with pneumonia and now has brain damage. They did not even contact the family when she apparently pulled her bi pap out and coded. We found out the next day when a man another patient answered her phone. How horrible …
E.R.nurse was great,Dr was great.
Went for CT and the nurse went in to tell them I have to be there with my husband. He has an LVAD and I’m his specially trained caregiver. …
They told me I had whip lash when sternum was cracked and I had 3 bruised ribs…..tf had to go to huntsville to get a proper diagnosis
Doctors n staff are great. People at desk arent so friendly. Golf cart drivers r ridiculous on there phones n not paying attention past me i had to walk from the cancer center side of the hospital with me being pregnant to the side where …
If you want to know how much concern this hospital has for the level of care you receive from them, go to their website and attempt to figure out who to contact with any concerns or complaints you may have about the care you received from them.
I brought my girlfriend in last night for a 103.6 Fever and a sore throat. Once we were seen, she had to get her throat swabbed to make sure that she didn’t have strep. They took three initial swabs and went off to take some tests that …
My husband injured his foot yesterday walking, to the point he was crawling on his hands and knees. His foot was purple and swollen all day long. So bad that he couldn’t get to the hospital until today. They misdiagnosed him with a bone …
My husband had aortic aneurysm repair surgery this week. It was a difficult and dangerous surgery, yet Dr. Peter Pons and his PA, Stacy, along with their OR team accomplished this surgery and likely saved my husband’s life. From the nurses …
Went to the ER March 30 around 6am due to a significant increase in blood pressure and heart rate. I was admitted immediately placed in a triage room. The staff was wonderful. The nurses immediately ran basic cardiac tests. The doctor …
We just had our son here and they have been WONDERFUL! The Labor and Delivery staff was incredibly professional and sweet. All of the nurses took a vested interest in us and connected with us, and they put in the time and effort to …
I had a great experience here. I am from Indiana and was staying near Florence for a family wedding. My son was breathing hard and not feeling well in the middle of the night so we took a trip to the ER. It was very clean and we got seen …
I spent 2 weeks on the 4th floor. For the most part my stay was excellent. The nurses and CNAs were amazing, one in particular, Sam, was truly amazing. But apparently I made some kind of mistake and overstayed my welcome. They rushed me out …
I’ve had two of my three children here both were C sections and both times it was a good experience. I wish I could remember all the names of the staff we met, but I do remember a nurse named Robin that was awesome. She was on top of …
It’s unprofessional to have to wait over an hour & in PAIN to be seen, then when you ask how long it will be you get told “when we have a bed, we will let you know”!! We will NEVER be back at NAMC! You need to get your act together and hire people that actually care and have respect for others!!
Brought my four year old a week ago, sent her home saying it’s a UTI. Her main doctor said it’s not and here we are a week later back with the same issues! Have been waiting 2 hours just to go back and be seen! Place is a joke!
I was there for three hrs and doctor come in was rude ask questions and walked out 2 hrs later released said he was giving me cough medicine and antibiotics didn’t get no cough med and most staff was really rude my Dr was Dr Auth very rude …
I was recently at North Alabama for my daughter’s surgery. For the good stuff, her recovery nurse, Morgan, was fantastic, my daughter said she was kind, kept checking on her, and treated her amazingly. Her first nurse once she got to her …
Surgery through outpatient department with overnight stay. Had a helpful nurse the first day though she was very busy. The hospital building is lovely and clean. One thing that needs addressing is the demeanor of employees when they are …
I have a relative in thier he keeps peeing in trash can cause nurses won’t help him make it to the bathroom and he can’t use his hands well so when he gets food it’s in plastic he can’t open he tries to get the nurses to help and they won’t
This was my first visit to the new hospital. We got there and there was this line. I didnt know what it was for but apparently it was for people visiting patience in rooms. We had a test to take so we got to go on in. First thing was them …
I spent Memorial weekend in this hospital and it was horrible. The lack of compassion, There was not enough staff to serve the patients, when you ask for the person in charge they will not give you a name. The x-ray department was a total …
The ER has not been too busy tonight but they keep taking patients back every so often and rechecking their vitals. They then sent them back to the lobby to wait. We have been here since 11 pm and it is now 1:14 am. This is a shame.
Clean and orderly. Process seemed confusing for most of the people there for outpatient testing. They do have volunteers to help people get to where they need to be.
Been in this ER since 7 am this morning. I was being seen for abdominal pain. While we were here my boyfriend had to be
admitted to the hospital. Most all the staff has been great. Accept for the …
There is cobwebs in the ICU waiting room and Starbucks was closed but other than that time flew by waiting for my aunt to get out of surgery and into recovery. Don’t eat the pork chops.
3rd shift. Ecm hospital is the worst experience ever had at a hospital.they even wrote me a bogus script tht didnt hlp at all then when i returned to them they get smart wit me…why is it because of the color of my skin????Pls go to another hospital
Went in recently after having difficulty breathing and after calming down after over an hour of this battle of breath I was brought here (already knew how this would turn out due to a past experience and stories). After waiting in a room …
Do not take your loved one here unless you want them to die. This doctor killed my father in law Dr. Gohar, Ahmed. They are disgusting dirty nasty and just filthy. Please go to Helen Keller or Huntsville or Madison. Any where but this horrible hospital.
Come here if you want to be treated by disgruntled factory workers just punching clock… shameful the way these “caregivers” are mad at their work/life balance and take it out on patients in need of care. …
Didn’t even examine me for why I was there. Did not even see a Dr., saw a NP. Everyone there is fresh out of med school and don’t know what they are doing. Heard a nurse in the hall say her superpowers ignoring patients. Incredibly neglectful staff.
I came in with trouble breathing. They took one look at my chart and seemed to decide it was anxiety. They told me there was nothing they could do even after telling me that I had diminished air flow and after their breathing treatment …
Went to this ER for finger dislocation..saw nurse practioner after waiting an hour and a half in severe pain. She sets it without any numbing that was rough she said thats how its done.What bothered me was no empathy for my discomfort at …
The ER department is a joke. My husband was choking we got to NAMC at 12:00 because we were told they were the only facility that was “equipped” for our type of emergency. The lady at the front desk took us straight back and got his vital …
Staff and doctors were all polite, caring, and professional. The surgery went well and they were very patient during recovery. Big thank you to everyone at the hospital! I highly recommend this place!
I was admitted on the 21st of July and got out on the 27th of July. I had the sweetest nurses. I had one that is from Moulton like I am. His name is Trace White. He was on top of things when I needed it. I had a heart attack and had to have …
I just want this hospital and it’s staff on 4th floor and O.R. y’all are the absolute most caring and loving and compassionate staff I have ever met and this is the most amazing hospital I have ever been to. thanks to everyone who helped …
This is the absolute worst hospital I’ve ever been to. My FIL has been here since 6:30am. It’s now 4pm. They have left him laying in pain all day and absolutely refuse to give him anything for the pain. As soon as he got in his room they …
Do not ever go here. They are very unclean. my fathers room had someone else blood splatter on his walls. The doctors do not care about you or your loved one at all. Please go to a different hospital. They killed my father. Dr. Gohar, Ahmed …
I was always concerned about the reviews for this hospital but I’ve had a baby there. It was a good experience. And I’ve used the er on multiple occasions and they’ve always been very sweet and gotten things done. It may take a while but they treat their patients well.
If someone hit me with a car in their parking lot and I was 10 feet away from their front door I would still request to go to a different facility. Utter incompetence from the medical staff to the billing department and I’m sure everywhere …
One of the absolute worst experiences in my life. What these people fail to understand is that when people find themselves at the hospital they are likely having one of the worst experiences of their life. They did nothing to improve the …
This place doesn’t even deserve 1star . My mother had a stroke, brain bleed, and lower gi bleed and this hospital was supposed to care for her! Let me tell you when they admitted her to the 5th floor they didn’t and couldn’t tell us …
While visiting the emergency room for covid symptoms in July 2022. As an aneruysm survivor and symptoms of migraines, fever, bodypain and high blood pressure. A white male doctor was very rude asking what bring you to the hospital at 4am. …
The medical offices are great but the hospital record keeping is horrible. My daughter went to the ER and they made no attempt to update her records. Could not get them to take her new insurance information. They said they didn’t need it …
Came in to the ER for chest pains and shortness of breath, after being seen(getting vitals and arm band) I was told to go back out and wait, after 45 min past, I had to ask again can someone see me. I was told by the receptionist …
Well I had read reviews and was kind of hesitate about coming to NAMC, but with chest pains and symptoms of a heart attack- I went to the closest hospital, possible. Well, I’m here to tell you; my experience from the moment I walked in …
I had my gallbladder removed today at NAMC. From the HIDA scan last week to the discharge today, I could not have had better care. Amanda, who did my scan last week, was so kind and worked hard to make sure I understood every step of the …
I have dealt with this Hospital on two separate occasions, and both times were terrible experiences. Once was when i had driven myself to the emergency room at 2am thinking my throat was about to close shut. The other was with my wife who …
I went here while experiencing some of the worst UTI pain of my life. I thought I must have been passing a kidney stone. It took 2 hours to get back into a room, after patients that came in after me went back before me.. Finally, I was sent …
I came to the ER in excruciating abdominal pain, which they determined was a large ovarian cyst that ruptured. After the tests, I was allowed to writhe in pain for 4 hours until I was given a single pill that wore off before I was finally …
My 17 year old cousin was brought by ambulance back to the hospital a month after having an artery replaced. She was bleeding uncontrollably and they wanted to discharge her while refusing to call an on call vascular doctor. The charge …
I had a couple of test run at the endoscopy at the hospital. Right before they started the tests. I had to use the bathroom. I had to hold the IV and my gown and me to pee. Gown slipped out of my hand. So I peed on it. I asked for a new …
Set in room in the ER for five hours. Doctor came in once and a nurse came in once to take my mom for test. The doctor nor the nurse ever came back to the room to give test results. When ask how much longer it will be to get results nurse …
I went into the ER due to continuous seizures. Waited over an hour while actively having them in the waiting room. Once I was back the doctor was rude and only talked to me for a max of 2 minutes. I was given IV medication but never given …
ER staff was amazing and went above and beyond especially Jami and Maddie. We were at the ER with my bf who has a tumor on his kidney that is pressing into his spine and they were trying to find another hospital to take him to remove it but …
My husband was admitted and was on the 4th floor. All I have are good things to say. Everyone was extraordinarily great. He had the best care while we were there for 8 days. Thank you all that had a hand in making our stay pleasant from the ER to the 4th floor (nurses,respiratory, patient care tech and the Dr’s).
If I could rate this with half of a star, i would. My dad was taken to the ER at 1PM and was discharged at 11PM. 10 hours in the ER and the medical staff accomplished nothing. His CT scan was done incorrectly and the IV was put in the wrong …
If their scheduling is an indication of their medical treatment, I’d suggest avoiding this hospital unless it’s an absolute emergency. Called for two days trying to confirm an appointment and kept getting transferred, and told that nobody …
The ER department is the worst I brought my grandson in with a temp of 100.3 at 12:36pm he get in the back we still waiting to see a doctor never saw a nurse and he was not given anything for his fever 2:17pm still waiting on someone to …
I was concerned based on these reviews and my own experience during COVID in the ER, but I had surgery in this hospital and the internal medicine group is great. The nurses were wonderful- very experienced, nice, and attentive. The doctor …
Dr. William Adams (surgeon) and his team are excellent! Great bedside manner, informative, very patient, and takes the time to answer questions. My mother who is 72 years old was diagnosed with breast cancer and he was able to perform a …