Waukesha State Bank is one of the largest locally owned, independent banks in the state of Wisconsin.
| Monday 8:30AM–5PM Tuesday 8:30AM–5PM Wednesday 8:30AM–5PM Thursday 8:30AM–5PM Friday 8:30AM–5PM Saturday 9AM–12PM Sunday Closed |
151 E Saint Paul Ave, Waukesha, WI 53188
(Translated by Google) José Vélez helped me take out a personal loan and at the moment he is helping me buy a house and with my finances. …
(Translated by Google) Very satisfied with the service that Jose Velez provided me. A very professional person with the work he does, I recommend him 100 percent. Thank you for the help. …
(Translated by Google) It was an excellent service, he is the best person in that place, the young José Velez gave us a great service …
(Translated by Google) Excellent service with Mr. José Velez, he is the best assistant at the bank, he is super friendly. Thank you for having him there to help us. …
Fast
Helpful, friendly people.
Need to update hours info. on website.
Very helpful, Friendly, and helpful advice.
Not a good bank and not friendly employees!!!
I’ve favored this bank since 1963!
Great customer service in person and over the phone!
Local, friendly, efficient. You are more than an account to them.
Go to the location in Brookfield
Been a customer of this bank for over 10yrs. Friendly staff at every location I have been at.
what a bad service at the Waukesha downtown agency 30 minutes waiting at the bank car
Great service! Fast, friendly and efficient! Kaleena was a pleasure to work with!
Been banking here for a long time, it’s a local bank with a local feel. When I call I don’t get someone in a distant call center, I get someone local from Waukesha who knows us.
Why does your website indicate the Capitol Drive branch opens at 8:30 but the doors are locked until 9? If you change hours update the information please.
All employees are very courteous and helpful. The atmosphere of the bank stands out from other places.
This bank was a very good and every body was very nice specially JOSE VELEZ he was very helpful and he helped me open a bank and he speaks English and Spanish that’s the good thing.
The bank is very old fashioned. The employees act like they’re doing you a favor. Maybe if you have a lot of money you get better customer service.
I would like to take the time to recomend jose Velez on the job he performs ,,he s profesional and also very focus in his coustomers,,friendly and very clear explaining everything you ask,,,very good employee I will definitely recomend him for any concerns or questions you might have regarding your account and etc.
Pulled out $2500 for a car, the guy must have missed counted at the bank, because I was short $50 when I went to buy it!! And I couldn’t go back because they’ll just think I’m trying to scam them. 😣 …
All of the people at they bank was very nice specially JOSE VÉLEZ and i really like that bank and if you want to open a new account I really recommend going with him.
A huge shout out to Gerry Lyn Benton and the Waukesha State Bank staff! Best customer service! Efficient and knowledgeable! Thank you for all your help!
Wouldn’t use any other bank. We’ve worked with Gerry Benton & Kristen Bulfer, both are very professional and easy to work with!
I have been using the branch at 18300 W Capitol Drive for years, and Anna Eby and the rest of the team are so good that I keep doing some of my banking there even though I have now moved out of the state.
I have had the pleasure of setting up two separate business accounts with Gerry Benton and both times it went very smoothly. She was able to handle the complexities associated with each account with ease.
NO sense of urgency and customer service is unimpressive. There is never anyone to talk to after hours, which can be a problem if you’re having any issues with your debit card outside of M-F 9-5. Last summer they put a fraud alert on my …
We needed to open an non-profit credit card for our church. Kaleena Frankulin at the downtown office was very helpful with this process. Just another example of WSB high level of customer service.
Best bank! I use the Location at Racine Ave & Sunset and the staff there is outstanding! We have been at Waukesha State Bank for many years and recommend it for personal and business accounts.
I would run in the opposite direction if you’re a first time homebuyer. Don Madisen was rather condescending. I’ve been banking with them for 13+ years and had two previous auto loans with them. I expected different customer service and will be leaving the bank.
Waukesha State Bank has served my personal and professional/business needs for over 30 years. I appreciate their exceptional service and support, which continues today. Thank you so very much!
Jose Velez was an excellent representative of the bank and was very profesional, respectful and helped me in a couple of seconds. Excellent service would recommend them as I’ve been banking here for over 10 years.
I can’t say enough good things about this bank. I have to give a large shout out to Mitch Grulke our business banker. He is on top of things, a Greet communicator and just overall wonderful. Everyone at the Muskego branch is extremely …
Cannot recommend Brenda Mosehart highly enough as a mortgage lender. We have worked with Brenda frequently over the last few years and she does such a great job explaining the process and keeping clients informed every step of the way.
Please go elsewhere if you need a true financial partner. If you’re looking at this bank because you believe that a “hometown” bank will offer better customer service than large financial institutions definitely look somewhere else. My …
A big, big, THANK YOU to DeAnne P. at Waukesha State Bank. She was quick to assist me, and took care of an urgent request I had.
In a world ever changing, it’s nice to see that there are genuinely kind and caring people who are willing to go out of their way to help.
As a customer, I want to say how impressed I’ve been with Kaleena. I’ve dealt with many people, bankers and other service people (as a business owner for over 35 years, etc) and she is one of the best I’ve ever worked with – her competence, professionalism, friendly, helpful etc. I can’t say enough positives about her.
My entire family had a wonderful banking experience with Waukesha State Bank. Deidre was instrumental in getting our accounts organized and updated. She was incredibly pleasant and kind. We appreciated her can do attitude and amazing customer service. We now, consider Deidre our personal banker!
I don’t often write reviews, but I got such amazing service from Heather Pfalz at Waukesha State Bank that I want other people to know. I wanted an equity line of credit, and she was able to set it up quickly and efficiently – and with no closing costs! I highly recommend this office!
My now deceased Father has banked here for many many years as well as his Father and myself. My experience has been nothing but positive especially after my losing my Father. Jeremy Behling has been so wonderful to work with & helpful. Erma …
We needed to add a person to our authorized people who can enter our safe deposit box. Kaleena answered all my questions and found an acceptable process which met the bank’s and our needs. She coordinated the process of our signing their …
We’ve been working with Waukesha State Bank for over a year, specifically with Kristen Bulfer who has been absolutely amazing. Anytime we’ve had questions/concerns she is so quick to respond and get the answers we need. Whether your looking …
Excellent banking and very accurate and friendly employees. Thank you Waukesha State Bank!