With more than 26,000 electric and 24,000 water customers, Owensboro Municipal Utilities is one of the largest municipal electric/water systems in Kentucky.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2070 Tamarack Rd, Owensboro, KY 42301
CROOKS
Not nice and unhelpful.
Terrible.
Rude, unhelpful, and over-priced. Wish there was another option
Never answer phone during power outage always say system problem
Absolute trash.
Always raising costs to offset disasters, and never fixing anything 100% of the way.
Tore up yard with trucks and never fixed it. Thanks 😒 …
Very nice, they allowed me to make payments on a past due bill when my house caught fire at 625 booth ave. Thank you.
Don’t expect much help from these guys.
What the heck is with all the additional charges and fees!?! The fees cost more than the outrageous/ overly priced electricity I used. Don’t even get me started on the water fees. Ridiculous
worse place to even be open!! they wanna charge you more money outta nowhere after they told you how much it’s going to be.
One person tells you one price and then another person tells you a different story…. I dont think they know what they doing!… How you can charge someone 1200$ deposit is crazy
It’s getting ridiculous that I get my actual bill and disconnect notice at the same time. OMU needs to be looked into because something isnt right about that place. I’m sick of it.
The price of my monthly bill is absolutely absurd, not to mention all the taxes that are tacked on.
Horrible service continue to get them to explain my bill every month that never seems to reflect the amount I paid and even after paying them 800 to be current somehow they forwarded a balance of 263 hmmmm isn’t that why I paid to get …
Thanks, OMU, for coming to our rescue in Gainesville Florida after Irma. You guys are awesome. You worked ceaselessly to get our electricity back on. Thank you so much!!! You rock!!!
Butchered my tree a bit and it wasn’t close enough to the power lines to be of concern considering I clearly see other trees way closer, but that’s okay I guess… thanks.
A single star, completely undeserved, however google deemed it necessary to publicly state one’s opinion. As for that opinion: OMU is the city owned municipality, with a grossly unchecked monopoly over a trifecta of the essential …
OMU has been the supplier of electricity and water services to over half the county for decades. They are incredibly fair in their billing, and are one of the first Kentucky utility companies to buy back extra solar output customers may …
BEWARE!!! OMU it the absolute WORST! They do NOT work for the local people, they are greedy and need to work on their organization. They make it almost impossible to work with or have any form of relationship with them and they never …
The catchy jingle doesn’t make up for the ridiculous rates. I had a tiny, TINY apartment and kept my air mostly on 75 during the hot phase we’ve been going through. My next-to-latest bill was 130 dollars. That’s more than some of my friends pay for a house.
Called to pay my bill over the phone and their phones, internet is down, no problem.
Well a woman answered, I didnt catch her name, but she was very, very rude and …
May 1st I was attempting to boil water I got a fracking mud odor or pipe dope smell throughout my house making everyone sick to their stomach. Thanks OMU for the warning. Hopefully no one on west Parrish Avenue got sick or died over this. Also you people might want to change the environmental music while on hold for 2 hrs……js
I payed my bill a couple days before it was disonnected through the automated machine over the phone and it never went through like it said it did, so my power was turned off and I had to pay extra to turn it back on. This is not the only …
There was a very friendly and beautiful black girl working at the drive thru
!😍😉 …
Extremely rude, omu could care less about customers. Gave me an ELEVEN HUNDRED dollar security deposit based on previous occupants billing and were “nice”enough to let me pay that in monthly installments (it’s a fairly smaller house too)… …
Worst customer service in the worldI was put on hold for 50 minutes Had to call back only to be put on hold again after 10min they hung up on me while waiting . All I need to know is why my water was turn off this morning. 42 hrs later they said it was a mistake . So mad . If there was another water Co here I would leave
Garbage place. Garbage service, garbage prices. One day, it will be shut down and everyone in Owensboro will celebrate since they love to rip people off and charge way above average for services.
After multiple instances of never receiving a bill until after my due dates, to having my meter being read wrong, then I receive an $800 bill for one month, saying that the meter was read wrong and I had to pay extra to make up for their …
Forgot to pay my water bill, charged me a $25 fee to turn on. Paid it at 10 am and it still wasn’t on at noon. Called again to a woman in billing who was extremely rude. Told me that it could be till 5 tonight till the water is turned on. Pretty ridiculous that it takes that long. Owensboro needs something better than OMU.
Okay, so, this is my first time having a place on my own so I was a bit nervous and wasn’t really sure what to do or to expect whenever placing the call and getting my services set up. I was met with a Customer Service lady named Rhonda and …
Yall should stop giving 1 stars just because u can’t pay your bills lol l. Learn to stop spending all y’all’s money on dope and see how much easier everything will be
During the OMU’s construction for their new internet cable installation in our neighborhood, OMU accidentally cut our water pipe last week and I was not able to use any water for several hours. Then again, they damaged my AT&T internet …
Having to pay $1000 in two months and knowing you can’t change to a different company.
they only care about squeezing every dollar they can from there forced customers. very rude customer service department. making kids freeze just so they can over charge there customers even more money
I don’t even leave reviews ever but this place is a complete joke. Their slogan…. SUCH A JOKE. Most employees are rude and one just tried to tell me I was lying about a conversation I had with another employee. Told me they called and left …
Spent over an hour on hold before I hung up. Couldn’t ever get help. Obviously need to hire more staff an hour is a ridiculous wait time, would’ve been longer if I didn’t get tired of waiting.