Chocolate Bayou Credit Union serves those who live, work, or worship in Brazoria County. We offer affordable, quality financial products and … See more
No matter who you ask a question of business to in this establishment,if they them selves do not have an answer they will ask another to get my correct answer.Not many businesses have employees that will do that for you in this day and time I don’t know have a good day is usual answers.
Inconvenience hours and unreliable employees have them raise my limit on my debit card so I can make a car payment and get to the house to make my car payment and they didn’t raise my limit and of course they’re closed and closed on Saturday too
Worst bank ever . very rude and disrespectful no way to get Contact with them if your card get denied on the weekends or at night for no reason I would not recommend this bank .
Worst bank ever !
We have only had them 3 weeks and our direct deposits show up randomly and inconvenient hours , they have no 24 hour banker or line to call , their system was …
Wonderful experience! Fast very friendly answered all my questions and left very happen greeted me the moment i walked in the door made me feel very at home and welcome awesome
Looked on Google and it says for Saturday open 8-12 and drive thru 9-1. I have been trying to call since 8 a.m. and no answer. Do not have convenient hours. If you have changed hours, change it everywhere you have it posted. Maybe it’s time to change to a different bank.
The receptionist is always glowing and happy to see customers, the staff always makes me feel welcome and are eager to assist. Can’t see myself banking anywhere else.
We have been a customer for more than ten years. When we have need help they have always helped us find a solution for our concern. Always friendly and eager to help.
This was my first time choosing a bank and honestly couldn’t have chosen better! The staff is very nice as soon has you walk in and honestly is a great choice.
Worst financial institution ever! Inconvenient is an understatement. They DO NOT communicate anything with you, then charge whatever they deem reasonable. I warn everyone I know to stay away. What a joke!
I have been using the place for over 5 years and really appreciate the personal attention I get when I enter the door. Great service and polite people. Would recommend it to anyone.
Charles and I have been members for 40 years! We like the receptionist & staff at this location! They are all helpful, friendly and professional business people!
CBFCU is the best. Recently locked my keys and my phone in my car and the employees went out of their way to help me out. Thank you Alvin location for saving the day.
I have banked with CBCFCU since it first opened up in 1962…everyone is easy to get along with and have recommended it to several friends and family members….
Racist establishment. Watch the video with the terrible employee being extremely rude and racist. Since when do you have to verbalize your address? Get it together
Our family has been account holders formany years and the staff is very helpful and accommodating.
They have made sure our accounts are safe and secure.
The credit department at the 35 location suxx. They wouldn’t loan me 4000 for a medical bill. I had over $29,600 in savings, with a 128,768.00 salary!!!! Couldn’t get a car loan there either, Sssooo I went some where else and they loaned us …
I was greeted immediately when I walked in and was treated with exceptional service. They were able to meet all of my needs and took their time answering all of my questions.
I was new and never really have dealed with a bank. Everyone of the ladies there were so nice and helpful. Im diffidently happy i chose chocolate bayou my home town of alvin.
Patti you always do a great job for my wife Martha and I. Keep up the good work , maybe one day you will be the manager. Again keep up the good work !!!!!!
Even as a brinks employee they’ve always been present and courteous. Top notch service from a group even though I’m the main one that services them. 👌 …
Best credit union around. They are full of genuine people who do a fantastic job making their members as happy as possible! I couldn’t imagine going anywhere else.
I have been going here for years. Every time I walk in, Patty always greets me so friendly. Very friendly and helpful people here! I recommend to anyone.
Love the service at Chocolate Bayou! We’ve been members over 25 years and to this day, Chocolate Bayou still offers professional, yet personable service, like the days of old!
First off, this business comes with persistent problems. I won’t dive into the details but I hope they get fixed. The staff is wonderful, and make you feel welcome. I mean right when you walk in your greeting with a wide smile, unfortunately, in my case it’s difficult to get things fixed.
This place is a joke…everything is super out dated the atm out dated and constantly breaks and takes your money. And adding insult to injury the manager is very rude and gives horrible customer service. I will be closing out all 4 of my accounts. Thanks chocolate bayou for reminding me why i keep my checking account at BBVA Compass!
The staff and service here is phenomenal! Never once had a problem with this bank and I love how they greet you so warm when you come in. They make you feel like you’re family!
We have banked here for 30 years the service is always great Patti at the front is awesome, greets people with a smile and by name great customer service have retained that small town feel but services are big town professional.
CBCFCU has always helped us with our lending needs. The staff is very knowledgeable and courteous. Whether its in person or over the phone, I am always treated nicely and professionally.
Great customer service. I have been with them for 20 years approximately.
They have help me with my car loan. Their great customer service and courteous assistance makes it easy to deal with them.
CBCFCU has a marvelous Internet interface, home-banking website and bill pay system. When you have a question or need help with your account the people on the other end of the phone are extremely friendly and helpful with little or no waiting. Thanks All!
I have banked here since moving to Alvin 15 years ago, the staff and service has gotten progressively better. I would dare to say they have reached superior status! If you are new to Alvin go by and say hi, hometown people with a hometown disposition. Tell them liz sent you!
The people here are great! I’ve been banking with them for years now. I recommend all my friends and family. Never have had a bad experience here and they’re always helpful when I ask so many questions.
Always greeted with a small and friendly greeting when you enter. The tellers are very friendly too. Whatever you need or ask, they are always polite and so friendly. Everyone makes you feel right at home!
My parents opened an account there in 2007 and maintained a balance with their account and paid i promptly. In 2012, my father was diagnosed with Alzheimer’s and in 2014 he pulled out some cash from his credit card. With Power of Attorney …
Super…service and very understanding staff. Helped me get the best out of my refinance, so I could do much needed repairs to my house. The original mortgage company wouldn’t refinance without me do repairs first. They wanted me to do a …
So very grateful and proud to have a hometown credit union with employees that genuinely care about their customers. Always helpful with any of my baking related questions!
It’s always so nice to walk in and be greeted so kindly. I love having to go inside the branch, just because I’m guaranteed to get a warm greeting and friendly smile. Makes my day every time.
We have been a members since the 80’s and have always had excellent service. Also the greetings have always been like family since the Alvin office opened. …
Everyone that works at CBCFCU is awesome and very knowledgeable. I’ve been there about 15 years now and have never had a problem with them. I would highly recommend them if you are looking for a great credit union.
I really was happy i stoped in for my first vist i was not sure if they could help me but they did. Everybody was smiling and very helpful ms patti was so wonderful she even offered me a calendar(i really need one).my teller was ms malissa …
I think everybody there was nice and very helpful Everywhere there Especially with Pattie in the front she is Great’s she is very helpful she is the one who helped me I was in and out quick thanks too miss pattie Thanks so much 😉👍!!! Awesome job.thanks 😊 …
Every single time i go ms patty is always nice. She stays with a smile and always ask if she can help and how things are going. Never lets me leave without giving me stickers for both my son’s.
The staff is awesome. Miss Patty greets everyone that comes in the door and is very helpful on all your questions . This bank is the best place to have in account
Love this Bank! Been banking with Alvin branch for a couple years now and I love it! Recently purchased a vehicle and got my loan with Luisa. she excellent and made it very easy.
The personal greeting you receive when you walk in the door, the friendly atmosphere, and the quick service I receive at Chocolate Bayou Credit Union is one of the MANY reasons I have been a loyal customer for well over 30 years!
I have had the privilege of being a member since I was in grade school, and have remained a member because of CBCFCU’s commitment to customer service. I have yet to encounter an issue they haven’t been willing to help resolve. They are …
The ladies were unbelievably kind and patient while trying to help me solve an issue with another bank. Patti was amazing and couldn’t have been more gracious. Definitely a hometown feeling here!!
We have a car loan with CBFCU and this institution has always been kind and willing to work with us. When I got my car loan my credit wasn’t the best but they worked with us to get a great car. We would like to stay with them when getting new vehicles in the future.
Patti, the Branch Receptionist, is the most friendly and helpful person you could ever meet! She will see to it that you are directed to the friendly staff member who will efficiently help you with your needs!
Great Customer Service! The staff is always happy to help you with any questions or service you are needing!! Also Patti is always so cheerful it makes you have a smile on your face even if you’ve had a bad day!! 😁 …
I have banked at this location for years. You never walk into the bank without being greeted with a smile. Everyone goes out thier way to help you. Patti always brightens your day with her greeting. …
I went in the Chocolate Bayou FCU last week and Patti has been replaced with an electronic device! What a let-down! I always like to start my visit with a greeting from Patti, she sets the tone for every transaction. I know she has to leave her post for valid reasons, just know she was missed.
If I could give this credit union zero stars or negative stars I would. They have stooped to the lowest of the low. They read an obituary in the newspaper and then proceeded to repossess a vehicle that was CURRENT in payments, all within …
Hello this is Kenney Jackson
I have been been a member of The Chocolate Bayou Credit Union in Alvin, Texas seen like forever. Very friendly Loan officer, cashiers and the most friendly is …
Im always greeted by Patti or another employee when walking in and thanked for coming when leaving. I love my credit union. They are always available and willing to assist when needed.
This is an incredible bank/ credit union. They were so friendly to me and my 7 year old. We enjoyed our experience with them and I recommend them to everyone!
There is one of the most friendly faces you will ever meet as you enter the Credit Union. Patti Schlihab is one of the greatest assets to the Credit Union and always goes above and beyond in assisting us in whatever it is we need.
The friendly staff and personal attention you receive at CBCFCU sets them apart from the corporate banks! Patti at the front desk has to be one of the most genuine and friendliest people ever!
We have been banking with CBCFCU for 21 years and they have wonderful employees. We are always welcomed when we enter the Alvin branch and they help us with anything we need. Lots of beautiful smiles. The remodel looks very nice.
Love this Hometown bank! Always great to see Patti’s smiling face and all the people I know here. Very helpful & friendly. I moved out of town and I still choose to bank here! ♥️
Always friendly and very professional. I look forward to going the CBCFCU whenever I need to do my banking business. Thank you to you all for the great customer service. Especially Patti. 😀
I have had the privilege of banking at this branch since 1981, when I got my first teaching job. This bank is like family, since it has seen me through my engagement, wedding, honeymoon, holidays, vehicles, home mortgage, birth of children, …
If 0 stars was possible to give on a review this bank definitely got it. I have been banking with this place for 15 plus years. It was a good bank then but It’s only been in the last two year this place has been going down hill fast. The …
Patty at the information desk is awesome!! She is a sweet lady that takes pride in her work by always greeting everyone that comes in or is leaving. The tellers are very friendly and courteous, also.
I love Chocolate Bayou FCU cause it signifies “hometown” banking. Patti greets everyone with a smile and personal hello. I have been doing business with the Credit Union for 40 years and have seen the growth and sustainability. It is definitely meets a customer’s needs with satisfaction guaranteed! Thanks CBFCU staff.
I have been banking with them for years and have no complaints. I am always greeted with a smile and they are so courteous. They helped me with a fraud situation and always offer me new things to help with banking. I highly recommend banking with them.
At Alvin CBCU you are greeted with the receptionist Patty who has a smile and ready to accommodate you in any way. We have never been to the bank or talked to someone on the phone that we haven’t been treated with respect, kindness and can answer any question. We love CBCFCU.
CBCFCU has been my bank since 1991. The staff is spot on in helping with any issues that we have had in the past. Upon entering, Patti always greet you by name and with a warm and smiling face. Patti is truly a tremendous asset to CBCFCU.
Needed to get a loan out & I was in & out within half an hour. The customer service and friendliness of the staff has always been 10/10. I’ve been with them for several years now & would definitely recommend banking with them. Keep up the excellent work guys!!
My mother Doris New banks at chocolate Bayou Credit Union and she is extremely happy with the service and the wonderful staff there. Patti at the front is so welcoming and helpful such a delight!
I have been a member for almost 30 years. I do most of my banking at the credit Union precisely because I can talk to real people- get on-the-spot information. Online services are available, but having people available who can explore options and make decisions is priceless.
Patti is a joyful person that her joy is contagious to others. She is a blessing, her carisma…she shines.
Alice was a great help when I open an account for my daughter. …
My husband and I both had an account at CBCFCU for over 10 years the only reason we switched banks was because we moved! We financed all our cars through there, our first home and all our kids accounts were there! I Loved CBCFCU when you …
Patti is such a pleasant and uplifting person as soon as you walk in the door. She is always helpful and willing to go the extra mile. Good one to have sitting in the receptionist position!
Always a great experience doing our banking business at CBCFCU. We have been members for over 30 years. Being greeted by Patti at the front desk is a joy…always so helpful and kind!!
We love this bank and all the kind familiar faces when we go in everytime! Patti ALWAYS greets us with a smile and my girls just love her and all the stickers she gives them! Great place to bank thanks Chocolate Bayou Credit Union!!!😍 …
We have been members of CBCFCU for I believe 20+ years, the staff have always been professional and courteous. I do most of my banking online or through the drive-thru however, when I do get to or need to go into the Alvin Branch it is …
We have been members at CBCU for several years. Our experience has only been for the good. Always grateful for the helpful and pleasant ways of their doing business. Generally meeting up with friends and familiar faces is always a plus. Patty, the first to greet is always a joy.
Love this hometown credit union. I was recently assisted by Patti at the front desk and her personable service is second to none! I love her and the service she provided. Thank you for finding importance in people and relationships in banking!
Chocolate Bayou is honest, friendly, and very helpfull with whatever banking needs you may have. The greeter is super friendly and can answer any questions. She knows just about everybody that comes through the door along with their children. What a great onto on one experience!!
I have done my banking with CBCFCU for more than 20 years. The staff is always so welcoming and they treat everyone like family. I recently refinanced my auto loan and the process was so easy. …
I love going in the door being greeted by Patti with a smile and always there to assist you. The tellers are all very attentive also. I think Patti knows everyone by name. You do have a comfortable feel while doing business there.
The service at Chocolate Bayou Credit Union is wonderful. Patti at the Service Desk is a wonderful employee. She is an asset to your Company. Always helpful and and kind.Don’t lose this one. I don’t think you could replace her.
There is a sweet beautiful lady at the front entrance of the Alvin Branch who address everyone coming and exiting the bank by name. This makes me feel important and the bank like our business. You might ask who am I talking about? Her name …
Enjoy banking here. Patti the receptionist has such a welcoming personality it makes every visit a joy. All staff members have always been helpful in answering any questions or concerns.
I appreciate the friendly and professional atmosphere at the Alvin location. Patti is always ready to help and greets everyone she sees. She is great at multi-tasking and does everything she can to help each customer in a timely and efficient manner. She is a wonderful asset to the Alvin branch.
Patty is such a wonderful person. She greets you everytime you walk in the door. She is an amazing employee. All of the employees that I have had the privilege to have wait on me are all so amazing. I am so glad I went with this place to open an account with. Thank you guys for being so nice!!!
The staff is always so friendly! Especially Patty at the reception area. I just had to call to get help doing the review and Diana was helpful in that process! We have been members since the Credit Union opened and have always had great service.
There is nothing like walking in and being greeted by Patti, she brightens my day every time I go in.
Also loved the Shared Branching capabilities! I live outside of College Station …
The staff is always welcoming and friendly! I would like to see the mobile app updated. It is extremely behind the rest of the banking apps. Being that most people use online these days It would be a great benefit to CBCFCU to invest some money to update the mobile banking app.
Patti is always so sweet to everyone. Anytime I need anything she’s always available to help me out. I’ve had my account there for 13 years and even though we moved 5 years ago, I still use them as my main Financial Institution.
When you first walk in, there is Patti with a smile and greeting. She seems to know everyone’s name! The loan officers are friendly and very helpful. The only reason I didn’t give five stars, because almost everytime I come in there are new tellers. They don’t seem to stay very long. Other then this, I trust them with my business
I have been a member for years and always feel welcome and receive great service. I am always greeted by Patti’s smiling face and asked how I am doing. Even though Alvin is growing you still get a small home town feeling when you visit.
Receptionist Patti is wonderful! She always has a smile and greets you by name. That means a lot in this age of technology. We have always had great experiences dealing with Chocolate Bayou, including Gayleen, Rachel J., Tiffany and the cashier staff. Everyone there does a fantastic job!
I just recently opened an account and am looking forward to making them my primary bank. The staff is always kind and very accurate. Especially Mrs. Luisa Rodriguez and Mrs. Patti as well for going the extra mile to setting me up as well as …
I absolutely love this place. The staff is amazing. I’ve had several bad experiences with banks throughout my life. But once I switched to this credit union, not one bad experience. My account has been hacked before and had 0 issues …
The service is always friendly! Miss Patty always has a smile and a warm greeting every time we stop in. I really like that she always calls my husband and I by our names. Really shows how personable everyone is at Chocolate Bayou Credit …
The staff at Chocolate Bayou Credit Union are wonderful. They always go above and beyond to help their customers. They are so friendly and make you feel like one big family. Patti is amazing always greeting you with a smile and willing to help you with any question.
What can I say, you always leave with a smile. Patti is the kindest most thoughtful person I have ever had the pleasure to meet. She always asks about the entire family and the grand kids. Chocolate Bayou Bank is blessed to have someone like Patti . I think she needs the title and pay as manager the bank would not be what it is.
Mrs Patty is very friendly and greets you as soon as you walk in the door. All the teller are very nice too. I been a member now for about 25 years and never had a problem with anyone or any issues with the bank. So I very satisfied with them.
Are family have been a member since the Credit Union opened and have been very pleased with the Credit Union. Patti greets everyone by their name and very friendly. And can help you are send you to the right person. Patti is always Pleasant and Helpful. And the same for Gaylene. Great place.
The first person I see is Patty, she loves her job and it really shows, always so pleasant and fashionable. I’ve always had an excellent experience with tellers and loan officers taking care of my needs in a professional and timely …
I always enjoy banking at chocolate bayou credit union, from the moment I walk in the door and being greeted with the super smile and the warm greetings from Patti to The tellers and customer service representatives. I’ve never had a bad experience while banking. Keep up the great work.
I have been banking at this Credit Union for thirty four years and have always been satisfied with the customer service, loan rates and online banking, however they changed the online banking feature and took away many of the conveniences …
Staff was professional, helpful, and extremely efficient when I went to open a savings account and apply for a credit card. Especially Patti, she had the best attitude and maintained a high level of professionalism when she was giving me …
Most recently things have been awesome ! I have been treated with respect and shown courtesy by an employee that took the time to take her time ! She made sure to maintain my privacy by closing the door when I was on speaker phone and …
Every time I go into Chocolate Bayou Credit Union, I am greeted by Patti. She is always so sweet and always has a smile on her face and always asks me how I am doing. Everyone is so professional and I feel at home in this Credit Union. I have been banking here for at least 18 years and have never had any complaints.
Ms. Patti has been an icon at the Alvin branch for many years, and definitely an asset. She has a genuine smile, and always available to assist in customer service. The clerks at the counter are great, but Ms. Patti is the reason I would rather do walk in, instead of your convenient drive through service.
I have been a member of Chocolate Bayou Credit Union for approximately 35yrs. We have been very pleased with the customer service with all the employees and of course saving money be it with low interest loans or interest on our savings. …
Mrs. Patti is always such a sweetheart. She always has a smile on her face & is personable & genuine when we come inside. She really cares about the customers. We just love her ❤. Thank you Mrs. Patti for always welcoming us & asking how our family is; you truly are amazing at what you do.
We love CBCFCU! Everyone that works there always makes us feel like our concerns are a priority. Great service! Our favorite part of coming in is seeing Patti at the front desk. Patti is the best!
(Translated by Google) Nosirve ese bamco spin cashier check alosclientes y luegonolos change …
Great service
horrible customer service
Very helpful place
Great customer service
Love it. Always there.
Quick amazing service.
Very friendly and professional.
Friendly, helpful staff.
Great customer service!!
Great place to do business with.
Always fast and friendly
20 years .. still worth it to me
Very friendly and helpful staff.
Great customer service.love the environment
Everyone is very nice and professional.
The staff is great and the service is excellent.
They are very friendly, helpful and efficient.
They have always helped with any problem I have had.
Always fast, friendly, and easy to deal with!
Amazing people! Everyone feels like family!
The staff is always very friendly and helpful.
Best people ever especially Patti
Super freindly …keeping customer service first!
All of the people at CBCFCU are great to deal with.
Always get excellent assistance from Patti .
Jerry & Betty T
People very friendly and knowledgeable,
Goes the extra distance
The staff and tellers are very efficient and friendly.
Love this bank! Wouldn’t go anywhere else.
Too many monthly charges and it cost evertime you talk to someone. Ridiculous to say the least!!!!!
They have always been professional with us & very helpful!
Great bank and the staff is really nice!
These people are always there for us! Excellent service!
Beth was very friendly helped me open my account.
Everyone there is always so nice and welcoming!
I love CBCFCU and the wonderful people that are employed there.
Helpful in getting a loan on our classic car
Always helpful and have been there when I needed several loans
Chocolate bayou has the nicest most helpful employees ever!
Everyone is very helpful and we are always greeted with a smile.
Chocolate bayou is a great place has helped me in many way.
Enjoying being greeted by a smiling face, (Miss Patti) Thanks
Miss Patti is and always has been a delight!
It’s nice that every time I come in I’m greeted by name
ms. Patti is the best! and all the staff at cbcu!
Super nice people. Always helpful, never had a problem
Chocolate Bayou Credit Union is a great place to take out loans!
My husband and I have belonged since day 1—-1962—and think the world of the place.
Always professional, attentive and helpful! Nice community bank.
Patty is so welcoming and heart warming
Very helpful. Have financed 2 weddings and currently a kitchen remodel.
This has been my bank for 15 years and the staff and company is amazing
I used to work for this credit union. Great credit union with good rates and awesome people!
No matter who you ask a question of business to in this establishment,if they them selves do not have an answer they will ask another to get my correct answer.Not many businesses have employees that will do that for you in this day and time I don’t know have a good day is usual answers.
Best banking system I’ve ever used. Highly recommend CBFCU!
The employees here are very helpful and always make me feel like I’m at home.
Never any complaints when I visit, excellent staff always a pleasure, from Angel And Herminia. 😊. …
Inconvenience hours and unreliable employees have them raise my limit on my debit card so I can make a car payment and get to the house to make my car payment and they didn’t raise my limit and of course they’re closed and closed on Saturday too
Great staff!! So nice and fast!! Love Mrs. Patty
Always have the best experience at this chocolate Bayou they are so helpful
The people there are AMAZING!! Every time I come in I am greeted by smiling faces!
Patti is always there to greet you and help in any way.
They made time to squeeze me in and give me information even 5 minutes before closing time. Thank you!
Have been banking here for over 20 years, very friendly and helpful staff
Horrible service during”non business hours”. Good luck reaching a friendly person during normal working hours, grouchy people working here.
Why bank somewhere, where the staff doesn’t reflect their clients.
I love how friendly the people are and how fast they serve you, especially Patti .
pattie is best greater i ever met she does her job great
Worst bank ever . very rude and disrespectful no way to get Contact with them if your card get denied on the weekends or at night for no reason I would not recommend this bank .
Love the convenience and I always have a personable experience speaking with someone in the branch.
Our Chocolate Bayou “Family” really makes ya fee at home.This is my banking “home”.
Convenient easy to get there. The app is great and I love the employees that are there. Big help!
Always very helpful and easy to deal with. Everyone there is very friendly!
Nice and friendly staff, very comfortable chairs in waiting room.
Been with chocolate bayou for years and I’ve only ever had great help and experiences!
Great people to work with. All ways very helpful . . . Pattie is the best 🙂
Great bank and great people who work on always take care of you with whatever you need!
Outstanding and friendly staff. Very efficient and great rates! Been a member since 1994.
Patti is always friendly and helpful and always has all the answers to my questions.
Thank you Patti for years of friendly, personable service. I appreciate your willingness to help and positive attitude.
Always a great experience and the new lobby area is so nice. Thanks for providing outstanding customer service!
Friendly people to work with! Very quick to process our home improvement loan.
Full of friendly faces and willingness to help! I’ve been banking here for years and wouldn’t think of going anywhere else!
The staff is wonderful, the only bank I’ve ever used and I’m never disappointed!
My family has been going there for as long as I can remember and the people there are extremely nice every time.
The employees are always pleasant and helpful when I need help. The remodel of the Alvin location turned out very nice!
Always friendly, always quick. Been a member for longer than you want to know! Over 45 years!
Service is super slow and they are very behind on technology / app features.
Nice to be greated by name upon every visit. Patty makes you feel right at home.
Always fast, friendly service. Patti, the receptionist, is exceptionally welcoming and helpful!
Excellent customer service , they’ve assisted my with all my Banking needs with the highest integrity and professionalism
Very friendly individuals, always willing to help me with whatever I need with a smile on their faces
Worst bank ever !
We have only had them 3 weeks and our direct deposits show up randomly and inconvenient hours , they have no 24 hour banker or line to call , their system was …
Hometown banking at its best. Love how friendly the staff is. Treat you like family.
The people are real helpful and they are very courteous. If there is any activity on my account that looks like we didnt do it they give us a call.
They were very responsive when I lost my credit cards and took care of the matter courteously and professionally.
Most awesome bank. Been here over 10 years. Small hometown bank. Your a person.. Not a number.. Live it
Mrs pattie is so amazing and very time I go in there she always have a smile on and she is very nice lady
Very polite, pleasant and helpful staff. Nice location. Patti is awesome!
These ladies are the best! They are always extremely friendly and helpful with my banking needs.
I love using Chocolate Bayou as my credit union! I always feel welcome when I go there.
CBCFCU is a great place to do your banking at. Friendly staff and always ready to help.
CBFCU staff is the most helpful place you could ever go too. I would recommend them for all of your banking needs.
Full service credit union and love the friendly staff. They have met my needs since 1978.
Wonderful experience! Fast very friendly answered all my questions and left very happen greeted me the moment i walked in the door made me feel very at home and welcome awesome
Awesome staff, great service, wonderful experience. Be sure to say hi to mrs Patti, you wont miss her.
Looked on Google and it says for Saturday open 8-12 and drive thru 9-1. I have been trying to call since 8 a.m. and no answer. Do not have convenient hours. If you have changed hours, change it everywhere you have it posted. Maybe it’s time to change to a different bank.
The receptionist is always glowing and happy to see customers, the staff always makes me feel welcome and are eager to assist. Can’t see myself banking anywhere else.
Always greeted with a smile and a will do attitude. A pleasure to visit and take care of banking business.
The Credit Union has always been very helpful to their members. Thank you Gayleen, Patti and Stacey
Patti is the best! So glad to see her when I go in!
Mrs. Patti and Mrs. Tiffany were great they helped me with a loan and were very professional. Very glad to bank here.
We have been a customer for more than ten years. When we have need help they have always helped us find a solution for our concern. Always friendly and eager to help.
The employees at Chocolate Bayou Credit Union always treat my family with respect and are always willing to help no matter what the problem may be.
This was my first time choosing a bank and honestly couldn’t have chosen better! The staff is very nice as soon has you walk in and honestly is a great choice.
Patti was a tremendous help when I needed to pay my bill online. Thank you Patti for your help and patience.
Worst financial institution ever! Inconvenient is an understatement. They DO NOT communicate anything with you, then charge whatever they deem reasonable. I warn everyone I know to stay away. What a joke!
I went to the drive through. I didn’t have a long wait to receive my money. Very Friendly Service…
Thank you Patti for always helping my family when we enter the doors. Your smile and warmth are amazing!
I have been using the place for over 5 years and really appreciate the personal attention I get when I enter the door. Great service and polite people. Would recommend it to anyone.
Charles and I have been members for 40 years! We like the receptionist & staff at this location! They are all helpful, friendly and professional business people!
CBFCU is the best. Recently locked my keys and my phone in my car and the employees went out of their way to help me out. Thank you Alvin location for saving the day.
Patti always has a smile and makes everyone feel welcomed, all of the staff are friendly and very professional
I have banked with CBCFCU since it first opened up in 1962…everyone is easy to get along with and have recommended it to several friends and family members….
Racist establishment. Watch the video with the terrible employee being extremely rude and racist. Since when do you have to verbalize your address? Get it together
Our family has been account holders formany years and the staff is very helpful and accommodating.
They have made sure our accounts are safe and secure.
Patti is always friendly and kind, especially to my children. I’ve been a member for 14 years.
The credit department at the 35 location suxx. They wouldn’t loan me 4000 for a medical bill. I had over $29,600 in savings, with a 128,768.00 salary!!!! Couldn’t get a car loan there either, Sssooo I went some where else and they loaned us …
Always love to walk into Chocolate Bayou and get a warm welcome from Patty. It is a very lovely environment and I enioy their customer service !
I’ve been at CB for 15 years and don’t plan on banking anywhere else. Patti is always so friendly and helpful.
I was greeted immediately when I walked in and was treated with exceptional service. They were able to meet all of my needs and took their time answering all of my questions.
I appreciate the individual greeting by my first name that Patti ALWAYS gives. She is a huge asset to the Alvin location. Thank you Patti!
Been banking here for 27 years. They’ve helped me buy 2 cars. Great loan team! Friendly atmosphere. Do it.
Pleasant, helpful staff. My experiences have always been great and both Patty and Kathy have helped me with several questions.
Great service.No one friendlier than Miss Patty!
I was new and never really have dealed with a bank. Everyone of the ladies there were so nice and helpful. Im diffidently happy i chose chocolate bayou my home town of alvin.
Patti you always do a great job for my wife Martha and I. Keep up the good work , maybe one day you will be the manager. Again keep up the good work !!!!!!
Even as a brinks employee they’ve always been present and courteous. Top notch service from a group even though I’m the main one that services them. 👌 …
Patty is very kind. She is a valuable asset to CBCFCU. I love her bubbly personality everytime I see her!!
Best credit union around. They are full of genuine people who do a fantastic job making their members as happy as possible! I couldn’t imagine going anywhere else.
Patti is always so helpful and cheerful. She is an excellent ambassador for Chocolate Bayou Credit Union.
Great place to do business! I’ve banked here for years and have always been treated well! Everyone is so friendly. I love the small, hometown feel.
I have been going here for years. Every time I walk in, Patty always greets me so friendly. Very friendly and helpful people here! I recommend to anyone.
Love the service at Chocolate Bayou! We’ve been members over 25 years and to this day, Chocolate Bayou still offers professional, yet personable service, like the days of old!
The whole Chocolate Bayou Credit Union crew always makes me feel like I am at home. Great service and even better people!
Not only do they handle all my banking needs, I’m always greeted with a smile . Patti knows me by name when I walk in.
First off, this business comes with persistent problems. I won’t dive into the details but I hope they get fixed. The staff is wonderful, and make you feel welcome. I mean right when you walk in your greeting with a wide smile, unfortunately, in my case it’s difficult to get things fixed.
This place is a joke…everything is super out dated the atm out dated and constantly breaks and takes your money. And adding insult to injury the manager is very rude and gives horrible customer service. I will be closing out all 4 of my accounts. Thanks chocolate bayou for reminding me why i keep my checking account at BBVA Compass!
Ms.Patti, front desk is always so sweet and kind. She always has a smile and willing to help with whatever you need. Love her and this place
The staff and service here is phenomenal! Never once had a problem with this bank and I love how they greet you so warm when you come in. They make you feel like you’re family!
We have banked here for 30 years the service is always great Patti at the front is awesome, greets people with a smile and by name great customer service have retained that small town feel but services are big town professional.
CBCFCU has always helped us with our lending needs. The staff is very knowledgeable and courteous. Whether its in person or over the phone, I am always treated nicely and professionally.
Great customer service. I have been with them for 20 years approximately.
They have help me with my car loan. Their great customer service and courteous assistance makes it easy to deal with them.
CBCFCU has a marvelous Internet interface, home-banking website and bill pay system. When you have a question or need help with your account the people on the other end of the phone are extremely friendly and helpful with little or no waiting. Thanks All!
I have banked here since moving to Alvin 15 years ago, the staff and service has gotten progressively better. I would dare to say they have reached superior status! If you are new to Alvin go by and say hi, hometown people with a hometown disposition. Tell them liz sent you!
The people here are great! I’ve been banking with them for years now. I recommend all my friends and family. Never have had a bad experience here and they’re always helpful when I ask so many questions.
Always greeted with a small and friendly greeting when you enter. The tellers are very friendly too. Whatever you need or ask, they are always polite and so friendly. Everyone makes you feel right at home!
Love Alvin branch. I enjoy stopping in just to see Patti. She is a sweetie. All staff is very helpful and will do what they can to help!
My parents opened an account there in 2007 and maintained a balance with their account and paid i promptly. In 2012, my father was diagnosed with Alzheimer’s and in 2014 he pulled out some cash from his credit card. With Power of Attorney …
Super…service and very understanding staff. Helped me get the best out of my refinance, so I could do much needed repairs to my house. The original mortgage company wouldn’t refinance without me do repairs first. They wanted me to do a …
So very grateful and proud to have a hometown credit union with employees that genuinely care about their customers. Always helpful with any of my baking related questions!
Over and above customer service and I definitely love seeing Patti’s great smile and warm welcome every time I walk through the door. Great team!
It’s always so nice to walk in and be greeted so kindly. I love having to go inside the branch, just because I’m guaranteed to get a warm greeting and friendly smile. Makes my day every time.
We have been a members since the 80’s and have always had excellent service. Also the greetings have always been like family since the Alvin office opened. …
Everyone that works at CBCFCU is awesome and very knowledgeable. I’ve been there about 15 years now and have never had a problem with them. I would highly recommend them if you are looking for a great credit union.
I really was happy i stoped in for my first vist i was not sure if they could help me but they did. Everybody was smiling and very helpful ms patti was so wonderful she even offered me a calendar(i really need one).my teller was ms malissa …
I think everybody there was nice and very helpful Everywhere there Especially with Pattie in the front she is Great’s she is very helpful she is the one who helped me I was in and out quick thanks too miss pattie Thanks so much 😉👍!!! Awesome job.thanks 😊 …
Every single time i go ms patty is always nice. She stays with a smile and always ask if she can help and how things are going. Never lets me leave without giving me stickers for both my son’s.
The staff is awesome. Miss Patty greets everyone that comes in the door and is very helpful on all your questions . This bank is the best place to have in account
Love this Bank! Been banking with Alvin branch for a couple years now and I love it! Recently purchased a vehicle and got my loan with Luisa. she excellent and made it very easy.
The personal greeting you receive when you walk in the door, the friendly atmosphere, and the quick service I receive at Chocolate Bayou Credit Union is one of the MANY reasons I have been a loyal customer for well over 30 years!
I have had the privilege of being a member since I was in grade school, and have remained a member because of CBCFCU’s commitment to customer service. I have yet to encounter an issue they haven’t been willing to help resolve. They are …
The ladies were unbelievably kind and patient while trying to help me solve an issue with another bank. Patti was amazing and couldn’t have been more gracious. Definitely a hometown feeling here!!
I’ve been a member since 1984. I love the friendliness of the employees and especially, Patti! She always greets you with a smile!!
We have a car loan with CBFCU and this institution has always been kind and willing to work with us. When I got my car loan my credit wasn’t the best but they worked with us to get a great car. We would like to stay with them when getting new vehicles in the future.
Patti, the Branch Receptionist, is the most friendly and helpful person you could ever meet! She will see to it that you are directed to the friendly staff member who will efficiently help you with your needs!
Great Customer Service! The staff is always happy to help you with any questions or service you are needing!! Also Patti is always so cheerful it makes you have a smile on your face even if you’ve had a bad day!! 😁 …
I have banked at this location for years. You never walk into the bank without being greeted with a smile. Everyone goes out thier way to help you. Patti always brightens your day with her greeting. …
I went in the Chocolate Bayou FCU last week and Patti has been replaced with an electronic device! What a let-down! I always like to start my visit with a greeting from Patti, she sets the tone for every transaction. I know she has to leave her post for valid reasons, just know she was missed.
If I could give this credit union zero stars or negative stars I would. They have stooped to the lowest of the low. They read an obituary in the newspaper and then proceeded to repossess a vehicle that was CURRENT in payments, all within …
Hello this is Kenney Jackson
I have been been a member of The Chocolate Bayou Credit Union in Alvin, Texas seen like forever. Very friendly Loan officer, cashiers and the most friendly is …
Im always greeted by Patti or another employee when walking in and thanked for coming when leaving. I love my credit union. They are always available and willing to assist when needed.
This is an incredible bank/ credit union. They were so friendly to me and my 7 year old. We enjoyed our experience with them and I recommend them to everyone!
There is one of the most friendly faces you will ever meet as you enter the Credit Union. Patti Schlihab is one of the greatest assets to the Credit Union and always goes above and beyond in assisting us in whatever it is we need.
Patti is the BEST! She always makes me feel very welcome when I enter Chocolate Bayou Federal Credit Union lobby. Outstandingly friendly service.
The friendly staff and personal attention you receive at CBCFCU sets them apart from the corporate banks! Patti at the front desk has to be one of the most genuine and friendliest people ever!
We have been banking with CBCFCU for 21 years and they have wonderful employees. We are always welcomed when we enter the Alvin branch and they help us with anything we need. Lots of beautiful smiles. The remodel looks very nice.
Love this Hometown bank! Always great to see Patti’s smiling face and all the people I know here. Very helpful & friendly. I moved out of town and I still choose to bank here! ♥️
Always friendly and very professional. I look forward to going the CBCFCU whenever I need to do my banking business. Thank you to you all for the great customer service. Especially Patti. 😀
I have had the privilege of banking at this branch since 1981, when I got my first teaching job. This bank is like family, since it has seen me through my engagement, wedding, honeymoon, holidays, vehicles, home mortgage, birth of children, …
If 0 stars was possible to give on a review this bank definitely got it. I have been banking with this place for 15 plus years. It was a good bank then but It’s only been in the last two year this place has been going down hill fast. The …
Patty at the information desk is awesome!! She is a sweet lady that takes pride in her work by always greeting everyone that comes in or is leaving. The tellers are very friendly and courteous, also.
Everyone at this credit union values you and your time spent there. Ms. Patti always makes you feel special and welcomed! We love our credit union.
I love Chocolate Bayou FCU cause it signifies “hometown” banking. Patti greets everyone with a smile and personal hello. I have been doing business with the Credit Union for 40 years and have seen the growth and sustainability. It is definitely meets a customer’s needs with satisfaction guaranteed! Thanks CBFCU staff.
I have been banking with them for years and have no complaints. I am always greeted with a smile and they are so courteous. They helped me with a fraud situation and always offer me new things to help with banking. I highly recommend banking with them.
At Alvin CBCU you are greeted with the receptionist Patty who has a smile and ready to accommodate you in any way. We have never been to the bank or talked to someone on the phone that we haven’t been treated with respect, kindness and can answer any question. We love CBCFCU.
CBCFCU has been my bank since 1991. The staff is spot on in helping with any issues that we have had in the past. Upon entering, Patti always greet you by name and with a warm and smiling face. Patti is truly a tremendous asset to CBCFCU.
Needed to get a loan out & I was in & out within half an hour. The customer service and friendliness of the staff has always been 10/10. I’ve been with them for several years now & would definitely recommend banking with them. Keep up the excellent work guys!!
My mother Doris New banks at chocolate Bayou Credit Union and she is extremely happy with the service and the wonderful staff there. Patti at the front is so welcoming and helpful such a delight!
I have been a member for almost 30 years. I do most of my banking at the credit Union precisely because I can talk to real people- get on-the-spot information. Online services are available, but having people available who can explore options and make decisions is priceless.
Patti is a joyful person that her joy is contagious to others. She is a blessing, her carisma…she shines.
Alice was a great help when I open an account for my daughter. …
My husband and I both had an account at CBCFCU for over 10 years the only reason we switched banks was because we moved! We financed all our cars through there, our first home and all our kids accounts were there! I Loved CBCFCU when you …
Patti is such a pleasant and uplifting person as soon as you walk in the door. She is always helpful and willing to go the extra mile. Good one to have sitting in the receptionist position!
I’ve been a member for over 10 years. The staff have always been so helpful and courtesy. And I’m always greeted by Ms. Patti, who’s awesome!
CBCU is the best. Patti is the most pleasant person, she knows everyone’s name, she treats you like family. They take good care of me.
Always a great experience doing our banking business at CBCFCU. We have been members for over 30 years. Being greeted by Patti at the front desk is a joy…always so helpful and kind!!
We love this bank and all the kind familiar faces when we go in everytime! Patti ALWAYS greets us with a smile and my girls just love her and all the stickers she gives them! Great place to bank thanks Chocolate Bayou Credit Union!!!😍 …
We have been members of CBCFCU for I believe 20+ years, the staff have always been professional and courteous. I do most of my banking online or through the drive-thru however, when I do get to or need to go into the Alvin Branch it is …
This is an ok place to use for small banking.
This is NOT the place to use for Business Banking. …
We have been members at CBCU for several years. Our experience has only been for the good. Always grateful for the helpful and pleasant ways of their doing business. Generally meeting up with friends and familiar faces is always a plus. Patty, the first to greet is always a joy.
Love this hometown credit union. I was recently assisted by Patti at the front desk and her personable service is second to none! I love her and the service she provided. Thank you for finding importance in people and relationships in banking!
Chocolate Bayou is honest, friendly, and very helpfull with whatever banking needs you may have. The greeter is super friendly and can answer any questions. She knows just about everybody that comes through the door along with their children. What a great onto on one experience!!
I have done my banking with CBCFCU for more than 20 years. The staff is always so welcoming and they treat everyone like family. I recently refinanced my auto loan and the process was so easy. …
I love going in the door being greeted by Patti with a smile and always there to assist you. The tellers are all very attentive also. I think Patti knows everyone by name. You do have a comfortable feel while doing business there.
The service at Chocolate Bayou Credit Union is wonderful. Patti at the Service Desk is a wonderful employee. She is an asset to your Company. Always helpful and and kind.Don’t lose this one. I don’t think you could replace her.
There is a sweet beautiful lady at the front entrance of the Alvin Branch who address everyone coming and exiting the bank by name. This makes me feel important and the bank like our business. You might ask who am I talking about? Her name …
Enjoy banking here. Patti the receptionist has such a welcoming personality it makes every visit a joy. All staff members have always been helpful in answering any questions or concerns.
I appreciate the friendly and professional atmosphere at the Alvin location. Patti is always ready to help and greets everyone she sees. She is great at multi-tasking and does everything she can to help each customer in a timely and efficient manner. She is a wonderful asset to the Alvin branch.
Patty is such a wonderful person. She greets you everytime you walk in the door. She is an amazing employee. All of the employees that I have had the privilege to have wait on me are all so amazing. I am so glad I went with this place to open an account with. Thank you guys for being so nice!!!
The staff is always so friendly! Especially Patty at the reception area. I just had to call to get help doing the review and Diana was helpful in that process! We have been members since the Credit Union opened and have always had great service.
There is nothing like walking in and being greeted by Patti, she brightens my day every time I go in.
Also loved the Shared Branching capabilities! I live outside of College Station …
The staff is always welcoming and friendly! I would like to see the mobile app updated. It is extremely behind the rest of the banking apps. Being that most people use online these days It would be a great benefit to CBCFCU to invest some money to update the mobile banking app.
Patti is always so sweet to everyone. Anytime I need anything she’s always available to help me out. I’ve had my account there for 13 years and even though we moved 5 years ago, I still use them as my main Financial Institution.
Well, to begin with, Chocolate is incredibly convenient! Also, the staff is always pleasant and helpful. (Even when I forget my account number!) …
When you first walk in, there is Patti with a smile and greeting. She seems to know everyone’s name! The loan officers are friendly and very helpful. The only reason I didn’t give five stars, because almost everytime I come in there are new tellers. They don’t seem to stay very long. Other then this, I trust them with my business
I have been a member for years and always feel welcome and receive great service. I am always greeted by Patti’s smiling face and asked how I am doing. Even though Alvin is growing you still get a small home town feeling when you visit.
Receptionist Patti is wonderful! She always has a smile and greets you by name. That means a lot in this age of technology. We have always had great experiences dealing with Chocolate Bayou, including Gayleen, Rachel J., Tiffany and the cashier staff. Everyone there does a fantastic job!
I just recently opened an account and am looking forward to making them my primary bank. The staff is always kind and very accurate. Especially Mrs. Luisa Rodriguez and Mrs. Patti as well for going the extra mile to setting me up as well as …
I absolutely love this place. The staff is amazing. I’ve had several bad experiences with banks throughout my life. But once I switched to this credit union, not one bad experience. My account has been hacked before and had 0 issues …
The service is always friendly! Miss Patty always has a smile and a warm greeting every time we stop in. I really like that she always calls my husband and I by our names. Really shows how personable everyone is at Chocolate Bayou Credit …
The staff at Chocolate Bayou Credit Union are wonderful. They always go above and beyond to help their customers. They are so friendly and make you feel like one big family. Patti is amazing always greeting you with a smile and willing to help you with any question.
What can I say, you always leave with a smile. Patti is the kindest most thoughtful person I have ever had the pleasure to meet. She always asks about the entire family and the grand kids. Chocolate Bayou Bank is blessed to have someone like Patti . I think she needs the title and pay as manager the bank would not be what it is.
Mrs Patty is very friendly and greets you as soon as you walk in the door. All the teller are very nice too. I been a member now for about 25 years and never had a problem with anyone or any issues with the bank. So I very satisfied with them.
Are family have been a member since the Credit Union opened and have been very pleased with the Credit Union. Patti greets everyone by their name and very friendly. And can help you are send you to the right person. Patti is always Pleasant and Helpful. And the same for Gaylene. Great place.
The first person I see is Patty, she loves her job and it really shows, always so pleasant and fashionable. I’ve always had an excellent experience with tellers and loan officers taking care of my needs in a professional and timely …
I always enjoy banking at chocolate bayou credit union, from the moment I walk in the door and being greeted with the super smile and the warm greetings from Patti to The tellers and customer service representatives. I’ve never had a bad experience while banking. Keep up the great work.
I have been banking at this Credit Union for thirty four years and have always been satisfied with the customer service, loan rates and online banking, however they changed the online banking feature and took away many of the conveniences …
Staff was professional, helpful, and extremely efficient when I went to open a savings account and apply for a credit card. Especially Patti, she had the best attitude and maintained a high level of professionalism when she was giving me …
Most recently things have been awesome ! I have been treated with respect and shown courtesy by an employee that took the time to take her time ! She made sure to maintain my privacy by closing the door when I was on speaker phone and …
Every time I go into Chocolate Bayou Credit Union, I am greeted by Patti. She is always so sweet and always has a smile on her face and always asks me how I am doing. Everyone is so professional and I feel at home in this Credit Union. I have been banking here for at least 18 years and have never had any complaints.
Ms. Patti has been an icon at the Alvin branch for many years, and definitely an asset. She has a genuine smile, and always available to assist in customer service. The clerks at the counter are great, but Ms. Patti is the reason I would rather do walk in, instead of your convenient drive through service.
I have been a member of Chocolate Bayou Credit Union for approximately 35yrs. We have been very pleased with the customer service with all the employees and of course saving money be it with low interest loans or interest on our savings. …
Mrs. Patti is always such a sweetheart. She always has a smile on her face & is personable & genuine when we come inside. She really cares about the customers. We just love her ❤. Thank you Mrs. Patti for always welcoming us & asking how our family is; you truly are amazing at what you do.
I have been a customer for many years. Service just keeps getting better and better! Wonderful staff, especially Patti, the face of CBFCU!
We love CBCFCU! Everyone that works there always makes us feel like our concerns are a priority. Great service! Our favorite part of coming in is seeing Patti at the front desk. Patti is the best!