Very unresponsive, actually say they will correct error in Pick-up and do not, nasty belligerant phone contact if you complain, will be put on hold forever.
I have had Potomac Disposal for over a year with the following problems:
knocked over my mailbox
has forgotten to pick up my trash the last four weeks in a row in spite of …
Take your business elsewhere, they completely destroyed my trash can and will not accept responsibility. Good luck trying to get in touch with anyone if you ever have any problems, they will completely ignore all of your calls and emails.
THIS COMPANY HAS THE WORST SERVICE EVER FOR THREE WEEKS I HAVE CALLED TO HAVE MY TRASH PICKED UP. ONLY TO BE TOLD IT WILL BE HANDLED BY A SUPERVISOR. HERE IT IS STILL OUT IN FRONT OF MY HOUSE. DON’T USE THIS COMPANY NOT WORTH YOUR TIME OR MONEY AND VERRY POOR AND RUDE CUSTOMER SERVICE REPRESENTATIVES THE STAFF HAS NO KNOWLEDGE AT ALL
If there’s anything in your trash besides a nicely tied bag, they can’t seem to be bothered. Happens all the time. Perhaps it’s time our HOA looks elsewhere for “service”
Service is lousy. Employer has not educated their workers for working ethics. Constantly, left trash can open after collection, left pieces trash along community, and violated county code of quiet time collecting trash at 6:00 am in defined residential areas.
Would give this place a 0 star if I can. Customer Service treat you like waste and hang up your calls before you can speak. Not sure how it’s still in business.
On three separate occasions, they missed a pick up and did not notify us to let us know that the pick up would be missed. I will give them two stars because they did credit back some money after their last mistake.
The speed at which the trucks are going up and down the streets are to fast . I’ve seen them . I’ve also seen them throw our trash cans. I know they probably have a schedule or something but trash cans are expensive and they don’t pay for them .They need to do the speed limite 25 miles down our streets
It took a week for the trucks to learn that my house was on their route. But now for over 1 year the trucks come like clockwork twice a week without fail. Plus they pickup on the same day as recycle!
I have used this service for close to a decade. The crew is exceptional; the pandemic did not effect the quality of service. My family and I are grateful for their diligence!
I give 1 star . I am looking to start with them. I am calling many times. The customer service is the worst, every time that I call they treat me badly; They did not give me the information that I needed and finally they hang up the …
If at any point you wake up in the morning and find damages to your vehicle, please check with your neighbors or if you have a camera check it and chances are this company’s driver probably hit your vehicle. This happened to me and I took …
So happy that the company is now owned by Pink Trash.. This company is fantastic. The owners are very professional and treat every customer the way they would want to be treated . They not only care about the customer, but also the community they are in . I recommend them highly , you won’t be disappointed.
I was working in this company 8 years ago and they had a lot contracts like 40 recyling and 40 trash . i just heard the company was sold. The guy was telling me the youngest owner’s brother was caused because he was cheap. He said they had …
Consistently missed trash removal for us despite the fact that we put our trash out at the end of our driveway in accordance to their request. Our trash was out on pickup day on time and with no hindrances or barriers that would cause them …
Our experience with Potomac Disposal has been less than satisfactory. They are careless in the handling of trash cans, constantly leaving the lid off the can which isn’t so bad when it is dry but when it rains, my wife or I have to dump the …
My experience with Potomac disposal isn’t the worst but I have seen then carelessly handle our trash can and throw it And leave the lid open for me and my neighbors . Also after they are done with the neighborhood they speed back up the …
The worst company I’ve ever dealt with. If I could’ve given them 0 stars I would. My husband and I have repeatedly watched their truck drive right past our house when our cans are clearly on the curb and not emptied them. Then when I have …
I love everything that this company stands for! A portion of their proceeds goes to helping women fight breast cancer. Their service is also fantastic! The best disposal service around!
Potomac disposal is the best junk removal in Maryland!! ! The onsite service was top notch. They provided an online estimate for me and was very quick to respond. I highly recommend Potomac disposal for Maryland garbage service.
I’ve used Potomac Disposal for my home and business as well as my former pool club I was president. I’ve had a relationship with them for decades and could not be happier. They have taken care of all my Disposal needs without any issues …
Have used Potomac Disposal for almost 7 years and never had a problem until the past year. Half the time they can’t be bothered to pick up our trash. When we call, we are told they already picked it up, which is clearly a lie. Or they …
I cannot say enough good things about knowing Potomac Disposal has been acquired by Pink Trash. This is truly going to become a world class organization. They invest in employees lives and families. Their #1 concern has always been in customer service. I used them when I was down south and to know I can use them again is exciting.
I rarely ever post reviews on companies, but I am so frustrated with Potomac disposal they consistently forget to pick up my trash and it is downright embarrassing not only did I contact them early yesterday to remind them they had to pick …
The Manager EJ, goes above and beyond his duties. After speaking with him by phone, he came out with his crew to handle my complaint personally. He’s very out going with a great personality and well liked by his crew too! Great Job!!!! Thank you.
I am impressed with the great customer service provided by the Potomac Disposal. We are all humans, and sometimes we miss the mark. They are doing hard work, and of course nobody is perfect. The key point is how seriously they take our …
I am a homeowner in Greencastle Lakes and the two very dedicated and professional employees for Potomac Disposal are always on time and are very courteous! I have seen them pick up trash that was improperly left for pickup. They go above and beyond what they are expected to do. I appreciate all of their hard work!!
The previous review under my name was incorrect, as I was trying to put in additional stars to make it five stars. My husband and I and other family members have used Potomac Disposal for over 20 years. They are one of the most reliable and …
I had service from Potomac DIsposal for 3-4 years. They occasionally missed my pickup. However, they picked it up the next time they were in my neighborhood or made a special pickup after my complaints. They became totally unreliable in …
I have used Potomac Disposal for six years. I never have any issue with company until today. Today, their truck somehow skipped picking up trash from my house without any reason, they just drove by. Hopefully, this will never happen.
This company is the worst. They are supposed to pick up bulk trash along with the can, but they usually refuse to do it. They will literally move bulk trash out of the way to just dump the can and then drive off. We have had at least two …
Potomac Disposal has made me a very satisfied customer. They offer terrific service for a reasonable price. I have found the management to be very responsive, courteous, and effective. Always offering to look into an issue & make …
After 30 years not only they force people to use the biggest trash can on the planet, they switched from two days/week pickups to ONLY MONDAYS when so many HOLIDAYS fall on, AND they won’t pick up the next day. So we are forced to keep …
The only trash company who promptly responds to my requests & questions. Someone came to my house to pick up the trash at 5pm even though the scheduled service is tomorrow as we are expecting another snow storm tomorrow after the previous storm a couple days ago on a regular pickup day. Good customer service!
They have skipped our trash can three weeks in a row and are impossible to get in contact with. I’ve tried to reach them for hours now and I’m unable to reach a single person. They have yet to respond to voicemails or emails after weeks.
I have only had a good experience with Potomac Disposal. We started using them during the Pandemic. The drivers have always been friendly and wave if I’m outside and when I call the office the staff is always pleasant. They are also very …
As a Property Manager, I search for contractors who are reliable and provide good service to the communities I manage. Over the past 25+ years, Potomac Disposal has provided great service at a fair price and I would highly recommend them …
Very unprofessional, they pick and choose what they want to pick up after they requested trash to be placed in black bags, they still pick a choose what they want to grab that day. You can have regular trash sitting near your home for over …
I’ve tried to give them the benefit of the doubt for years. Pick-up is spotty, sometimes days later. Their trucks seem to always breakdown. They recently tripled their rates with no warning. Their collectors/staff have the audacity to go …
Potomac Disposal is a great company for trash removal. They are courteous and professional. Having recently undergone transition with a new owner, their service has greatly improved from several years ago. They did have a very minor price …
The trash wasn’t picked up many times on the day of service and when I call them it seems they become enraged and they say give excuses. Sometimes they do not even come the next day and I have to constantly call to have trashed picked up. …
I’m writing a bad review because our trash sits on the main road for 2-3 days. They don’t come until we call them several times. Overall they are very unprofessional and frustrating. This has started happening more often recently.
I read with interest a review posted by a (recent) Potomac Disposal customer who seems to share an opinion similar to mine about Potomac Disposal. The company apparently is unable to do the very thing they are in business to do: …
The new GFL company is consistently missing trash pick-up. The few times that I called the ladies on the phone were beyond rude and told me that i can do whatever i want including disconnected my services
Had Potomac for years and they were great. New company acquired and we pay more for fewer pick ups are stuck with this bulky oversized trash can and now the trash on our entire block has not been picked up in over 10 days with no response …
I had a bad experience today. Very rude and unprofessional. Over the weekend I had an event at my house so I had more trash than usual. They came to collect the trash Tuesday morning. They only took the trash that was in the bin and not the …
Normally Potomac Disposal is prompt and reliable but over the last several years and this past week there have been missed pickups. My normal garbage pickup is on Wednesday but no one came out (NOTE: No service for my entire block). I …
Used this company for regular garbage pickup at my home since 1995.
They provided twice a week pick up for a higher price than once a week but the service was well worth it. I was happy with them until today!! With no warning …
This review is for the customer service rep Manu. We just moved to MoCo. Started service with this company. Had a small issue where our trash can wasn’t delivered yet and it’s a day before trash pick up. I called in, Manu picked up quickly. …
Group of Moran’s , I’m on the main road and after 7 years of being their customers, I should have call ever Tuesday that they missed my house trash pick up.
They know how to reply on Google, not to pick up trash ! again missed my trash …
An absolute disaster of a company. After they bought Potomac Disposal, they increased prices over 30% and were supposed to deliver new trash cans; we never received them. I cancelled service in August and nearly 5 months and a ridiculous …
Nice place
Inexperienced drivers
Efficient. On time, and responsible
Nice and respectful, I definitely recommend these guys
the trash didn;t come today im not to happy about that!
I deliver there and the guys are ok
The management are poor. Without notice they cancel your service.
Great reliable service a t a good price!!!!
These guys work hard in all sorts of weather and they are Super Heroes!!
I live in 20058 appledowre cir, Germantown ….POTOMAC DISPOSAL IS THE WORSE
I think the crews are great! Customer service not so much
Been a customer for 35 years. Reliable service, fairly priced. That’s what I was looking for.
The men are here promptly and always clean up any messes. Very courteous and friendly. Highly recommend.
Thank you for serving our community. We have always had excellent service over 10 years!
Very unresponsive, actually say they will correct error in Pick-up and do not, nasty belligerant phone contact if you complain, will be put on hold forever.
I have had Potomac Disposal for over a year with the following problems:
knocked over my mailbox
has forgotten to pick up my trash the last four weeks in a row in spite of …
Take your business elsewhere, they completely destroyed my trash can and will not accept responsibility. Good luck trying to get in touch with anyone if you ever have any problems, they will completely ignore all of your calls and emails.
Amazing customer service! Potomac disposal goes above and beyond. Best garbage service in Maryland!
We have used three other companies since we moved here . We finally tried Potomac Disposal and they are the best by far. I highly recommend them!
THIS COMPANY HAS THE WORST SERVICE EVER FOR THREE WEEKS I HAVE CALLED TO HAVE MY TRASH PICKED UP. ONLY TO BE TOLD IT WILL BE HANDLED BY A SUPERVISOR. HERE IT IS STILL OUT IN FRONT OF MY HOUSE. DON’T USE THIS COMPANY NOT WORTH YOUR TIME OR MONEY AND VERRY POOR AND RUDE CUSTOMER SERVICE REPRESENTATIVES THE STAFF HAS NO KNOWLEDGE AT ALL
If there’s anything in your trash besides a nicely tied bag, they can’t seem to be bothered. Happens all the time. Perhaps it’s time our HOA looks elsewhere for “service”
Service is lousy. Employer has not educated their workers for working ethics. Constantly, left trash can open after collection, left pieces trash along community, and violated county code of quiet time collecting trash at 6:00 am in defined residential areas.
Would give this place a 0 star if I can. Customer Service treat you like waste and hang up your calls before you can speak. Not sure how it’s still in business.
On three separate occasions, they missed a pick up and did not notify us to let us know that the pick up would be missed. I will give them two stars because they did credit back some money after their last mistake.
Potomac Disposal has always been very responsive to my requests. Always offering to look into an issue & make necessary adjustments if needed.
The speed at which the trucks are going up and down the streets are to fast . I’ve seen them . I’ve also seen them throw our trash cans. I know they probably have a schedule or something but trash cans are expensive and they don’t pay for them .They need to do the speed limite 25 miles down our streets
It took a week for the trucks to learn that my house was on their route. But now for over 1 year the trucks come like clockwork twice a week without fail. Plus they pickup on the same day as recycle!
I have used this service for close to a decade. The crew is exceptional; the pandemic did not effect the quality of service. My family and I are grateful for their diligence!
I give 1 star . I am looking to start with them. I am calling many times. The customer service is the worst, every time that I call they treat me badly; They did not give me the information that I needed and finally they hang up the …
If at any point you wake up in the morning and find damages to your vehicle, please check with your neighbors or if you have a camera check it and chances are this company’s driver probably hit your vehicle. This happened to me and I took …
So happy that the company is now owned by Pink Trash.. This company is fantastic. The owners are very professional and treat every customer the way they would want to be treated . They not only care about the customer, but also the community they are in . I recommend them highly , you won’t be disappointed.
I was working in this company 8 years ago and they had a lot contracts like 40 recyling and 40 trash . i just heard the company was sold. The guy was telling me the youngest owner’s brother was caused because he was cheap. He said they had …
Consistently missed trash removal for us despite the fact that we put our trash out at the end of our driveway in accordance to their request. Our trash was out on pickup day on time and with no hindrances or barriers that would cause them …
As a current client I am not pleased about their service and lack of follow up.
Our experience with Potomac Disposal has been less than satisfactory. They are careless in the handling of trash cans, constantly leaving the lid off the can which isn’t so bad when it is dry but when it rains, my wife or I have to dump the …
no trash pick up today so now we will go two weeks with no trash service. We are switching to another company. Same rate with less service
My experience with Potomac disposal isn’t the worst but I have seen then carelessly handle our trash can and throw it And leave the lid open for me and my neighbors . Also after they are done with the neighborhood they speed back up the …
The worst company I’ve ever dealt with. If I could’ve given them 0 stars I would. My husband and I have repeatedly watched their truck drive right past our house when our cans are clearly on the curb and not emptied them. Then when I have …
I love everything that this company stands for! A portion of their proceeds goes to helping women fight breast cancer. Their service is also fantastic! The best disposal service around!
Potomac disposal is the best junk removal in Maryland!! ! The onsite service was top notch. They provided an online estimate for me and was very quick to respond. I highly recommend Potomac disposal for Maryland garbage service.
I’ve used Potomac Disposal for my home and business as well as my former pool club I was president. I’ve had a relationship with them for decades and could not be happier. They have taken care of all my Disposal needs without any issues …
I arranged a bulk pickup from my place and they did not come until more than 2 weeks after they were supposed to. …
Have used Potomac Disposal for almost 7 years and never had a problem until the past year. Half the time they can’t be bothered to pick up our trash. When we call, we are told they already picked it up, which is clearly a lie. Or they …
I cannot say enough good things about knowing Potomac Disposal has been acquired by Pink Trash. This is truly going to become a world class organization. They invest in employees lives and families. Their #1 concern has always been in customer service. I used them when I was down south and to know I can use them again is exciting.
I rarely ever post reviews on companies, but I am so frustrated with Potomac disposal they consistently forget to pick up my trash and it is downright embarrassing not only did I contact them early yesterday to remind them they had to pick …
The Manager EJ, goes above and beyond his duties. After speaking with him by phone, he came out with his crew to handle my complaint personally. He’s very out going with a great personality and well liked by his crew too! Great Job!!!! Thank you.
I am impressed with the great customer service provided by the Potomac Disposal. We are all humans, and sometimes we miss the mark. They are doing hard work, and of course nobody is perfect. The key point is how seriously they take our …
I am a homeowner in Greencastle Lakes and the two very dedicated and professional employees for Potomac Disposal are always on time and are very courteous! I have seen them pick up trash that was improperly left for pickup. They go above and beyond what they are expected to do. I appreciate all of their hard work!!
The previous review under my name was incorrect, as I was trying to put in additional stars to make it five stars. My husband and I and other family members have used Potomac Disposal for over 20 years. They are one of the most reliable and …
I had service from Potomac DIsposal for 3-4 years. They occasionally missed my pickup. However, they picked it up the next time they were in my neighborhood or made a special pickup after my complaints. They became totally unreliable in …
I have used Potomac Disposal for six years. I never have any issue with company until today. Today, their truck somehow skipped picking up trash from my house without any reason, they just drove by. Hopefully, this will never happen.
This company is the worst. They are supposed to pick up bulk trash along with the can, but they usually refuse to do it. They will literally move bulk trash out of the way to just dump the can and then drive off. We have had at least two …
Potomac Disposal has made me a very satisfied customer. They offer terrific service for a reasonable price. I have found the management to be very responsive, courteous, and effective. Always offering to look into an issue & make …
After 30 years not only they force people to use the biggest trash can on the planet, they switched from two days/week pickups to ONLY MONDAYS when so many HOLIDAYS fall on, AND they won’t pick up the next day. So we are forced to keep …
The only trash company who promptly responds to my requests & questions. Someone came to my house to pick up the trash at 5pm even though the scheduled service is tomorrow as we are expecting another snow storm tomorrow after the previous storm a couple days ago on a regular pickup day. Good customer service!
They have skipped our trash can three weeks in a row and are impossible to get in contact with. I’ve tried to reach them for hours now and I’m unable to reach a single person. They have yet to respond to voicemails or emails after weeks.
I have only had a good experience with Potomac Disposal. We started using them during the Pandemic. The drivers have always been friendly and wave if I’m outside and when I call the office the staff is always pleasant. They are also very …
As a Property Manager, I search for contractors who are reliable and provide good service to the communities I manage. Over the past 25+ years, Potomac Disposal has provided great service at a fair price and I would highly recommend them …
Very unprofessional, they pick and choose what they want to pick up after they requested trash to be placed in black bags, they still pick a choose what they want to grab that day. You can have regular trash sitting near your home for over …
I’ve tried to give them the benefit of the doubt for years. Pick-up is spotty, sometimes days later. Their trucks seem to always breakdown. They recently tripled their rates with no warning. Their collectors/staff have the audacity to go …
Potomac Disposal is a great company for trash removal. They are courteous and professional. Having recently undergone transition with a new owner, their service has greatly improved from several years ago. They did have a very minor price …
The trash wasn’t picked up many times on the day of service and when I call them it seems they become enraged and they say give excuses. Sometimes they do not even come the next day and I have to constantly call to have trashed picked up. …
I’m writing a bad review because our trash sits on the main road for 2-3 days. They don’t come until we call them several times. Overall they are very unprofessional and frustrating. This has started happening more often recently.
I read with interest a review posted by a (recent) Potomac Disposal customer who seems to share an opinion similar to mine about Potomac Disposal. The company apparently is unable to do the very thing they are in business to do: …
The new GFL company is consistently missing trash pick-up. The few times that I called the ladies on the phone were beyond rude and told me that i can do whatever i want including disconnected my services
Had Potomac for years and they were great. New company acquired and we pay more for fewer pick ups are stuck with this bulky oversized trash can and now the trash on our entire block has not been picked up in over 10 days with no response …
I had a bad experience today. Very rude and unprofessional. Over the weekend I had an event at my house so I had more trash than usual. They came to collect the trash Tuesday morning. They only took the trash that was in the bin and not the …
Normally Potomac Disposal is prompt and reliable but over the last several years and this past week there have been missed pickups. My normal garbage pickup is on Wednesday but no one came out (NOTE: No service for my entire block). I …
Used this company for regular garbage pickup at my home since 1995.
They provided twice a week pick up for a higher price than once a week but the service was well worth it. I was happy with them until today!! With no warning …
This review is for the customer service rep Manu. We just moved to MoCo. Started service with this company. Had a small issue where our trash can wasn’t delivered yet and it’s a day before trash pick up. I called in, Manu picked up quickly. …
Group of Moran’s , I’m on the main road and after 7 years of being their customers, I should have call ever Tuesday that they missed my house trash pick up.
They know how to reply on Google, not to pick up trash ! again missed my trash …
An absolute disaster of a company. After they bought Potomac Disposal, they increased prices over 30% and were supposed to deliver new trash cans; we never received them. I cancelled service in August and nearly 5 months and a ridiculous …