(Translated by Google) Marisol Ochoa is a very kind person, whenever I have a problem with my apartment she is the one who always helps me, thanks Marisol. …
The folks at Ross are the best. Super friendly and they work very hard to keep their communities safe, clean and in great working order. Keep it up TEAM ROSS!
Good morning I’m resident on 4505 Rena rd so 202 I went to the office this morning to try to get parking stickers because I tarde my old truck and the sticker went on, and I try to speake with the “ manager” and she don’t listen just she says no and I don’t know what i going to do she is not a friendly person
This company refuse to secure the building we are in! (Marlow Plaza Apartments) & for that we got attacked! My sibling is in the hospital, and both my family & I got gun pointed by one of the trespassers!!
I live at oaks at Park South and these people randomly put large charges on your account from mistakes that THEY made! They have mice and bedbugs and every creature you can imagine and do NOTHING to fix the issue lawsuit coming soon these ppl are crooks and liars!
I would give it no stars if I could. Broken window hasn’t been fixed in over 2 months. No communication between residents and office staff. Office staff doesn’t seem to know what is going on. Overflowing dumpster in parking lot, EVERY WEEK. Repairs in general take an unreasonable amount of time.
I have had great responses from Miguel at Crestleigh Apartments. He is very curtious and respectful. He always have me look over his work before he leaves my home.
Great job Miguel!
Roaches, unsecured entry doors, trash all over the property (yesterday I spent 30 minutes SHOVELING it up myself because I couldn’t take the smell anymore). I don’t understand how the property owner can spend thousands on property …
Bottom line, no one here is of help.
They keep providing this “help” email that no one even checks nor answers. It makes sense as to why the General Manager at one of their properties doesn’t give …
Called to get more information/help with a problem with a property where the manager is hardly ever available and was directed right back to the property. This business is not at all customer oriented.
They just took over and already I miss the other management company. They weren’t that great, but at least emergency maintenance did their job. I haven’t had hot water since Saturday! The reasons have changed every time I call, so I don’t …
I live at Oaks at park south. Been here for over a year. My water bill has never been extremely high. Went from paying 40-50$ now in a month paying 105$ I really think that’s a lot on top of that paying rent also. I think they need to change the water policies in this complex
Continued to take the allotment from our military checks after we moved. Dodged our calls to try and fix the situation and then when we finally got a hold of them and told them our new address to be sent a refund check they still sent it to the old apartment address we moved out of. Very frustrated with this company.
The maintenance service was great! My apartment at Seven Springs, the bathtub and toilet were clogged and I put the request in the afternoon and Melcan (technician) arrived and fixed it perfectly! Very happy with the technician’s service.
Unsecured entry doors, homeless sleeping in halls, drugs being used in halls. Apt cold all winter. Had to use heaters. Say heat come from floor. Roaches bad. Seems like someone stealing money. Have gotten so many notices for nonpayment or …
I had the worst application experience of my life with this company. The worst part about it is that no one between the property and the management company has been willing or possibly able to help me. I am completely disgusted by the …
So what I’m trying to understand is why the rental office is closed all week? This is not school! Residents have real issues, real maintenance needs, rent payments are due. Why has the office been closed this week & it looks like for the rest of the week.
Hey , Ive recently moved into Admiral Place apartments in April. my original move in date was April16th, when i came to move in , my apartment was a mess, toilet was leaking, dead roaches in the carpet, vents were crazy packed with paint, …
After changing management companies from Donaldson to this company, the representative from the leasing office continues to promise to fix our air condition system and fix the leaking sink, but after about 2weeks nothing has been done. …
I never rented a property from this company yet for some reason my husband has a record of eviction from this company. Called this company numerous times to fix the issue but no one seem to know how to fix it even though it’s from their …
Front desk lady at the cooperate office is very rude and sarcastic. As front desk you’re the face of the company, a customers first experience is through you. So if they’re coming to you with an issue or in need of clarity, the rudeness and …
I wish I could give this management a zero star. Very terrible a management. All they do is lie and promise which they never fulfill. I got into one of the property and it looks horrible. This management do not care about people’s safety …
Worst apartment company by far. One of their properties, Colesville Towers, has the worst management I’ve ever encountered! Dozens of emails, no response! Dodging phone calls, lies, negligence and pure laziness. Apartment was without A/C …
Tired of being treated differently. Others in my complex are treated so much better. I have two children and a dog. We’ve never caused a problem but we certainly feel as though we are not wanted. All I asked for was that they get rid of …
This is the worst management company ever. The staff is 50/50, sometimes they are friendly sometimes they are very rude. I moved into my apartment going on 2 years now. I am having air conditioning problems ever since I moved in. They …
We received a memo from the Colvin Woods Apts management office that it will start charging convenience fees for paying rents with e-check, credit card, etc., and in order to avoid fees, we must deliver a check to the office. Years ago, I …
I did an application for one of their properties and was approved. Was told I couldn’t move in until 10/15. Was called by at the beginning of the month by my leasing agent to lock in this date and I confirmed. Life got in the way and I …
Rented an apartment in 2016 from this company. I fulfilled the lease contract and was never late for the rent. We appropriately moved out at the end of the lease. Ross Services NEVER contacted us about the deposit refund. They subsequently …
Court notice for failed payment( I have proof of all my payments.) . I’m requesting notice of my Ledger of payment from last year 2021 when Ross owned Crestleigh. The person never answers and hasn’t returned my call. I emailed the website hopefully hear from someone soon.
Management is horrible company they advertised amenities at property that aren’t available to residents. When you complain about the amenities that you are paying for you get no response. They just don’t care seriously considering moving.
I recently received my credit report and it showed that this management company claimed an collection on me and my roommate. First of all, I moved out of this place two years ago. Why they claiming this two years later? I made the payment …
When I was first supposed to move in, my move in date and unit was changed due to reasons that I am not aware of. Once I moved into my unit on July 27th, 2017, my unit had a lot of issues that an apartment should not have for new residents. …
New complaint- I would like for someone from corporate to promptly return my call regarding an issue with Colesville towers. I tried to go downstairs to address it but everyone had left for the day “during hours of operation.” …
Ross Company Since I don’t get the responsible people on the phone and they keep transferring me to unanswered phones who never respond to voice mail I will just post it here. …
Mr. Tony Perichino was incredibly professional and genuinely concerned about our issues. He was very fair and totally reasonable. We were able to work together and find a solution. My family thanks you Sir.
I would give negative stars if I could. The management team for Ross is never in the rental office. NEVER. They leave notes with personal information on everyone’s doors after hours and don’t answer phone calls, there is just always an instant voicemail. Never a call back and they do not communicate at all.
I would give zero stars if I could. I was approved to stay at crestleigh apartments one of Ross Companies’ properties. However, leasing staff pushed my move-in date back three times. When I did finally get my keys.none things they told me …
When will the fitness center be open at cheverly station? Can you respond to this review with an estimated DATE. Not a copy and pasted response. Residents say the community amenities haven’t been opened for years. Are they working on the …
I would give zero stars if I could. I was approved to stay at Remington Place, one of Ross Companies’ properties. However, the incompetent and ignorant leasing staff pushed my move-in date back to an undetermined date without communication …
(Translated by Google) Marisol Ochoa is a very kind person, whenever I have a problem with my apartment she is the one who always helps me, thanks Marisol. …
No answers
ROACHES..enough said!
They suck, very unprofessional and inconsiderate.
I haven’t even moved in yet however I have to say Candice is the best!!
Precious is outstanding and has great customer service. I handle my business with her every time great employee!
The folks at Ross are the best. Super friendly and they work very hard to keep their communities safe, clean and in great working order. Keep it up TEAM ROSS!
Good morning I’m resident on 4505 Rena rd so 202 I went to the office this morning to try to get parking stickers because I tarde my old truck and the sticker went on, and I try to speake with the “ manager” and she don’t listen just she says no and I don’t know what i going to do she is not a friendly person
This company refuse to secure the building we are in! (Marlow Plaza Apartments) & for that we got attacked! My sibling is in the hospital, and both my family & I got gun pointed by one of the trespassers!!
the staff doesn’t answer the phone in the rental office and they don’t return your call. It was bad with BH Management. Its worse with Ross.
I live at oaks at Park South and these people randomly put large charges on your account from mistakes that THEY made! They have mice and bedbugs and every creature you can imagine and do NOTHING to fix the issue lawsuit coming soon these ppl are crooks and liars!
I would give it no stars if I could. Broken window hasn’t been fixed in over 2 months. No communication between residents and office staff. Office staff doesn’t seem to know what is going on. Overflowing dumpster in parking lot, EVERY WEEK. Repairs in general take an unreasonable amount of time.
I have had great responses from Miguel at Crestleigh Apartments. He is very curtious and respectful. He always have me look over his work before he leaves my home.
Great job Miguel!
Roaches, unsecured entry doors, trash all over the property (yesterday I spent 30 minutes SHOVELING it up myself because I couldn’t take the smell anymore). I don’t understand how the property owner can spend thousands on property …
Bottom line, no one here is of help.
They keep providing this “help” email that no one even checks nor answers. It makes sense as to why the General Manager at one of their properties doesn’t give …
Called to get more information/help with a problem with a property where the manager is hardly ever available and was directed right back to the property. This business is not at all customer oriented.
They just took over and already I miss the other management company. They weren’t that great, but at least emergency maintenance did their job. I haven’t had hot water since Saturday! The reasons have changed every time I call, so I don’t …
I live at Oaks at park south. Been here for over a year. My water bill has never been extremely high. Went from paying 40-50$ now in a month paying 105$ I really think that’s a lot on top of that paying rent also. I think they need to change the water policies in this complex
Continued to take the allotment from our military checks after we moved. Dodged our calls to try and fix the situation and then when we finally got a hold of them and told them our new address to be sent a refund check they still sent it to the old apartment address we moved out of. Very frustrated with this company.
The maintenance service was great! My apartment at Seven Springs, the bathtub and toilet were clogged and I put the request in the afternoon and Melcan (technician) arrived and fixed it perfectly! Very happy with the technician’s service.
Unsecured entry doors, homeless sleeping in halls, drugs being used in halls. Apt cold all winter. Had to use heaters. Say heat come from floor. Roaches bad. Seems like someone stealing money. Have gotten so many notices for nonpayment or …
I had the worst application experience of my life with this company. The worst part about it is that no one between the property and the management company has been willing or possibly able to help me. I am completely disgusted by the …
So what I’m trying to understand is why the rental office is closed all week? This is not school! Residents have real issues, real maintenance needs, rent payments are due. Why has the office been closed this week & it looks like for the rest of the week.
Hey , Ive recently moved into Admiral Place apartments in April. my original move in date was April16th, when i came to move in , my apartment was a mess, toilet was leaking, dead roaches in the carpet, vents were crazy packed with paint, …
After changing management companies from Donaldson to this company, the representative from the leasing office continues to promise to fix our air condition system and fix the leaking sink, but after about 2weeks nothing has been done. …
I never rented a property from this company yet for some reason my husband has a record of eviction from this company. Called this company numerous times to fix the issue but no one seem to know how to fix it even though it’s from their …
Front desk lady at the cooperate office is very rude and sarcastic. As front desk you’re the face of the company, a customers first experience is through you. So if they’re coming to you with an issue or in need of clarity, the rudeness and …
I wish I could give this management a zero star. Very terrible a management. All they do is lie and promise which they never fulfill. I got into one of the property and it looks horrible. This management do not care about people’s safety …
Worst apartment company by far. One of their properties, Colesville Towers, has the worst management I’ve ever encountered! Dozens of emails, no response! Dodging phone calls, lies, negligence and pure laziness. Apartment was without A/C …
Tired of being treated differently. Others in my complex are treated so much better. I have two children and a dog. We’ve never caused a problem but we certainly feel as though we are not wanted. All I asked for was that they get rid of …
This is the worst management company ever. The staff is 50/50, sometimes they are friendly sometimes they are very rude. I moved into my apartment going on 2 years now. I am having air conditioning problems ever since I moved in. They …
We received a memo from the Colvin Woods Apts management office that it will start charging convenience fees for paying rents with e-check, credit card, etc., and in order to avoid fees, we must deliver a check to the office. Years ago, I …
I did an application for one of their properties and was approved. Was told I couldn’t move in until 10/15. Was called by at the beginning of the month by my leasing agent to lock in this date and I confirmed. Life got in the way and I …
Rented an apartment in 2016 from this company. I fulfilled the lease contract and was never late for the rent. We appropriately moved out at the end of the lease. Ross Services NEVER contacted us about the deposit refund. They subsequently …
Court notice for failed payment( I have proof of all my payments.) . I’m requesting notice of my Ledger of payment from last year 2021 when Ross owned Crestleigh. The person never answers and hasn’t returned my call. I emailed the website hopefully hear from someone soon.
Management is horrible company they advertised amenities at property that aren’t available to residents. When you complain about the amenities that you are paying for you get no response. They just don’t care seriously considering moving.
I recently received my credit report and it showed that this management company claimed an collection on me and my roommate. First of all, I moved out of this place two years ago. Why they claiming this two years later? I made the payment …
When I was first supposed to move in, my move in date and unit was changed due to reasons that I am not aware of. Once I moved into my unit on July 27th, 2017, my unit had a lot of issues that an apartment should not have for new residents. …
New complaint- I would like for someone from corporate to promptly return my call regarding an issue with Colesville towers. I tried to go downstairs to address it but everyone had left for the day “during hours of operation.” …
Ross Company Since I don’t get the responsible people on the phone and they keep transferring me to unanswered phones who never respond to voice mail I will just post it here. …
Mr. Tony Perichino was incredibly professional and genuinely concerned about our issues. He was very fair and totally reasonable. We were able to work together and find a solution. My family thanks you Sir.
I would give negative stars if I could. The management team for Ross is never in the rental office. NEVER. They leave notes with personal information on everyone’s doors after hours and don’t answer phone calls, there is just always an instant voicemail. Never a call back and they do not communicate at all.
I would give zero stars if I could. I was approved to stay at crestleigh apartments one of Ross Companies’ properties. However, leasing staff pushed my move-in date back three times. When I did finally get my keys.none things they told me …
When will the fitness center be open at cheverly station? Can you respond to this review with an estimated DATE. Not a copy and pasted response. Residents say the community amenities haven’t been opened for years. Are they working on the …
I would give zero stars if I could. I was approved to stay at Remington Place, one of Ross Companies’ properties. However, the incompetent and ignorant leasing staff pushed my move-in date back to an undetermined date without communication …