There are many great reasons to choose a local credit union. Westerra Credit Union provides a local alternative to the for-profit banking system. See more
Walked up to the branch at 458pm. Door locked, despite the branch hours being until 5pm. When another customer exited I was turned away. Other customers still in line. …
WE HAVE BEEN MEMBERS AT DENVER TEACHER’S CREDIT UNION – NOW WESTERRA SINCE 1968 OR 1969. IN JANUARY OF 1970, THEY HELPED US MAKE OUR FIRST BIGGGGGGGGGGGG PURCHASE … OUR FAMILY HOME. WE MOVED INTO OUR HOME AUGUST 19, 1970 AND FIFTY ONE …
Believe the bad reviews. Teller walked away as my turn came. Was told the coin machine was blocked and they could not count $2 in change for a deposit.
Probably the most incompetent company I have ever worked with on a loan. They take days to get back to you, are nearly impossible to get ahold of and generally dont know what they’re doing.
Great service! Fix any mistakes quickly, never making it the customer fault. I been with westerra for over 30 yrs when it was SAFEWAY CU, GATEWAY CU, LOWRY CU & Now westerra. Thank you guys for all you do .
I have been with Westerra credit union for over 20 years…super amazing people and always helpful whenever I had a problem…Great banking with low rates!
They treat their employees like complete trash and there are no repercussions on them for anything that they do. They are allowed to do whatever arbitrary and ridiculous thing they feel. They could care less about the clients they work with. Very self centered place of business for sure.
Just moved back to CO from NC and one of the 1st things I did was join Westerra – Love Banking Local where it makes the most difference and they offer so much more than a National Bank.
Tried calling to get a credit called and multiple times they hung up on me. Would not recommend banking with these guys. Not professional & disrespectful. I’d give these mf’s negative stars if I could >: (
Just went through a refi with Anthony Hai, the most painless, professional experience EVER! In just two weeks it was funded and done. Anthony did everything he said he would, locked me immediately, seriously WOW.
“Management” are the most unprofessional group of workers I’ve ever encountered. Customer service is definitely not their first priority. If you want to be forgotten/pushed around/neglected as a paying customer, choose westerra. Otherwise, go elsewhere.
We have been with Westerra for many years and they are helpful professional and will answer any questions you have. Our local in-person location is convenient and we would recommend their services.
When I’m at Westerra, I feel like family! I’m treated with fairness and respect, and they helped me find ways to save and earn more money! I appreciate their sound advice, the fact that they’re local and I’m a member-owner, too!
Cannot login to my online account and nobody ever answers the phone to help me. I’m now not able to log in to my account. Not to mention you can’t wven check your balance with the automated phone service they have. Spent 3+ hours waiting …
Joy at Westerra Credit Union helped us when refinancing our home, she went far and beyond when explaining every step of the process and made us feel so pleased!
Really unfortunate I closed my other bank account to make Westerra my primary bank. I will be fixing that soon. Cannot access my account, nor can I get anyone on the phone. It is 2pm, but that means I’ve reached them outside of regular business hours. 24 hour system is non-existent.
Don’t apply for car loan or refinance if your car is worth less than loan amount. Automatic denial! I waited a week to find all info out. Took several calls to company to see why application took so long. Don’t waste your time
I love Westerra Credit Union. I am a long-time member since it was once Denver Public School Credit Union. I was a Secret Server and made nothing but very positive reports.,
The worse bank ever in CO. Customer service suck. Am cancelling my accounts with them.Public service credit union rocks I been with then for 6 years and they always take good care of me. 0 stars if I could…..
Our experience with Joy Mantelli, and her Westerra colleagues, was exceptional. She was efficient, supportive, and an excellent communicator, even in light of difficult working conditions due to the Pandemic.
Joy Mantelli has always been super-responsive, clear, and warm. She inspires me to be all of those things myself because it sure feels great to be on the receiving end of that quality of care! Thank you Joy for making refinancing so easy and enjoyable! David Shindoll
I’ve been with WesterraCU for 22 years now. Because of COVID-19, I haven’t been able to go into the lobbies since March. It’s interesting what you miss when it’s gone, and contact with Westerra’s employees has been one of them. Was great to be back today. Thanks, guys, you’re the greatest!
Brittany R. At this location has been the absolute best. She is the absolute best, deserves a A+ and promotion and a raise. She has never met me in her life and doesnt even work at the branch I usually go to , but through the whole process …
5 attempts later trying to set a new debit card pin.
And I’m on my 3rd card shipment because of incompetent customer service.
Not a a fan before covid virus. …
Anthony Hai was so helpful as I refinanced my house with Westerra Credit Union! He answered all of my questions and got the job done in such a timely manner! I would totally recommend Anthony to my friends and family! Thanks Anthony Hai
Anthony responded within 48 hours to my inquiries (he is busy these days.) His answers were quite helpful. The loan proceeded and closed within the promised timeline. Closing costs, APR and origination fees were low.
Wonderful! Great customer service, and your money is local instead of with some huge national bank that invests its money in often harmful projects (such as DAPL). I would definitely recommend switching over to a credit union, and if you do, Westerra is a great choice.
WESTERRA IS THE BEST! Closed on my condo in two weeks!! If you live in Colorado you should look no further for lender. Westerra really knows what they are doing.
Michael Epstein is incredible! I was in total despair towards the end of the mortgage process, but Mike pulled me together and showed great professionalism in finalizing the loan. Love ya Mike!
Really bad customer service when they won’t let you enter the building. The current social situation has made the tellers very bold. They just disregard a customer request looking for assurance that the money that you cannot see them …
We hadn’t done a refi in years. Shannon Daffer was amazingly helpful and professional. She made the refi easy for us. I would and will recommend Shannon and Westerra to everyone.
Westerra CU had most comprehensive website for designing a loan in a simple snapshot and Dave Frey, my mortgage specialist, was very informative, very helpful and prompt while working on my loan. Thank you again!
I just opened my account a month ago today and what a mistake. I tried to move my direct deposit to this bank and it got kicked back so my company wrote me a paper check. Now Westerra is insisting there be a 7 BUSINESS DAY hold on my …
Anthony Hia is a pleasure to work with—and I am sure he is a valued staff member of the Westerra team. He immediately gives the impression he will serve the client’s needs to the best of his ability. He is informative every step of the way and responds to inquiries in an expedient manner. Thanks, Anthony!
Had an awful experience here. My boyfriend and I had an appointment scheduled for 3pm on a Thursday. Throughout the week I probably got five reminders via text and email for this appointment. Maybe they should start sending out reminders to …
Just finished a ReFi with Anthony Hai and his team at Westerra… exceptional service and the lowest rate out there! Take a look at the advantages of credit unions over commercial banks… you can save thousands over your life time!
Joy has completed my last two refinances. I started to buy with the amazing mortgage rates. Then I pulled a 360 and decided to re-fi. Thank you Joy for the seamless process and I recommend you in the highest regard.
I was so excited to share with my friends that I can access my Westerra account at 7-11 stores with free ATM’s AND that my free checking account earns debit card reward points. I love being an owner of my financial institution and reaping …
Very efficient and straightforward processing of my re-fi, transparency on interest rates and points published on website daily, closing costs and fees were reasonable. Anthony Hai guided the process knowledgably and efficiently, definitely recommend.
Usually deposit my checks using the photo deposit on their app and direct deposit of SS checks with little problem. (Problem is I can’t stand still enough for photos of checks!) Drive through is close enough to use and is usually quick and …
I have consistently had top of the line service! We as a family, could not be happier with the customer service, responsiveness to questions, professionalism, friendliness, and generosity in our community. I have never worked with a more outstanding community bank.
We do all of our banking and financial with Westerra: mortgage, checking, money market, car loan, Visa. Very pleased with them, and recommend them all the time.
Note: Westerra emailed in response soon after this review, so I give them credit for doing so. The accounts were resolved. There was an unusual 5 day delay on crediting an ACH transfer. Don’t know why. To be fair, bank customer service is …
Joy is absolutely the best mortgage specialist in town. We have used Joy for two home loans now. Her communication is detailed and regular, and her sincere care and adoration for her clients is apparent. Joy is second-to-none.
Anthony was Fantastic!
He was very knowledgeable and answered all my questions quickly. The Processors were also very friendly. The process went real smooth and the Title company …
ZERO STAR!!! I had a car loan here. Lasted a solid two months before I just couldn’t handle it. The customer service reps that I spoke with were THE WORST reps I have ever dealt with. I had to call once each month to figure out issues with …
I have been attempting to get a “Subordination Agreement” processed for several days. Michelle Salazar in the Cherry creek office processed the agreement in a reasonable period of time.The title insurance company I work with had been …
Being the Second Year of Covid-19 and no one wanting to return to work and very low supply of building material supplies and a stable work force JJ never gave up on me and supported me all the way trough this rough time. …
I love having my money in a credit union where I am a member shareholder. Westerra has been my financial institution for over 20 years, and I am pleased with their integrity and high level of service, from their receptionists to their …
I have worked with Joy Mantelli in the loan department at Westerra Credit Union at least three times and each time I have found her to be so knowledgeable and helpful. She makes the loan process so easy. What a wonderful person she is!!!!
We worked with Joy Mantelli to finance the purchase of a condo. The process was so smooth and easy, and we got an incredible interest rate! The experience was so good that we are now refinancing our primary home with Joy.
Maryann at the call center is total unprofessional. And deserves to lose her job makes the whole company look bad. Asked to speak to her manager and I found out she did not only not send me to her manager she sent me to someone who gave me …
The service has really gone to an all time low. They have gone thru three managers in two years. The quality of the phone service is non-existent. Whomever is doing the 2nd mortgage prey on clients, by bumping up Interests rates during Covid. As a retired teacher, I would strongly suggest that you should run.
Anthony Hai, Mortgage Loan Officer with Westerra is knowledgeable and swift. His response and can do attitude makes the difference from loan inception to end. I would recommend Anthony without hesitation to someone seeking a loan….and have done so!
Dude, maybe get your new software together before just releasing it and resetting everyones info. I can’t access my account without calling and waiting on hold for over 30 minutes or going down to my local branch.
I have been with Westerra for more than 30 years. Never had a problem.
Great service. Just finished a loan with Jackie, she is Great.
All of the tellers are very friendly and extremely helpful.
My husband has been with Westerra for 20 years , he talked me in to switching from my bank to Westerra credit union. I finally did and after i did it was the worst mistake EVER! Their customer service is the worst, you can never get a hold …
Amazing experience! Communication was great and everything was handled quickly and very professional. I would highly recommend a mortgage or refinance through Westerra. They have the best rates and low fees.
Five years ago, Joy helped us navigate our first home loan process with professionalism, expertise, and a human touch. When it came time to refinance, we reached out to her first and were met with the same enthusiasm and support. We could not have asked for a better experience. We would not be where we are today without her.
Ms. Booth was most attentive to our needs . She responded to our calls and emails quickly and efficiently. We were able to complete our refinance application entirely on-line. She helped us through lt every step of the way.
Joy is the most professional, knowledgeable, and compassionate person in her field. She makes the experience of mortgage lending pleasant and so easy to understand. I was totally confident during the entire process. I will refer all my friends and family to Joy at Westerra.
The best service from Monika!! She got my house refi done in a flash and did it perfect! I can’t say enough about how great she is to work with. I will always be a Westerra customer!
This financial Institution has been a pain to work with. I’ve been a member for over 30 years, you would think showing a positive history with a company means something. I constantly have to call when making transactions because the fraud …
We have worked with Joy Mantelli since we bought our home in 2006, and twice when we refinanced. Over the years, she has maintained a level of professionalism, care and compassion for her job, for my husband and I, and any family/ friends …
I’ve had several loans with Westerra and the experience each time has been great. They offer low rates, respond quickly, and the mortgage process had no hiccups. Good work.
Joy was great to work with during our initial loan process as well as our recent refinance. She patiently answered all my many questions and helped us through the loan/refi process quickly and with ease. I’d definitely recommend going to Joy!
I am so tired of the lack of attention to customer service. Their online banking hasn’t worked in over a week but they do not care. I spent 30 minutes on hold for someone to tell me “I dunno.” They spent millions renovating the building …
My Grandmother opened an account for me when I was five. I have kept my account open ever since. I have tried other banks and never received the service that Westerra has given me. The staff is so kind and helpful no matter what branch …
Always great service since I’ve been a member, which is a very long time. Courteous, friendly and professional staff makes Westerra Credit Union the Best!
Monika is a great representative for Westerra CU. From our first conversation she was polite, professional, friendly and always had a positive attitude. She guided us through the refinance process, offered advice, kept us informed during …
I almost never go inside – but I had a very pleasant experience with the personnel. It wasn’t busy – but they did not take the time to do other stuff that needed to be done – choosing instead to serve their customers! Kudos to the tellers and other folks at Westerra!
Joy was extremely helpful and professional at all times. She kept me aware of everything throughout the entire refinance process. If I had any questions or needed clarification, she was always available to answer. She not only made the process very quick but also very easy. I really enjoyed working with her.
Unresponsive, too busy to return phone calls for refinances, don’t waste your time. This cost us an offer on a home while we waited to hear from the banker we were working with without ever receiving a response. …
Westerra has great rates. The customer service on the other hand needs some looking into. I sold my car, which Westerra was the lien holder, to a car dealership October 1st. Westerra failed to send the title release to the buying …
Joy was a pleasure to work with. She is a nice person and also very knowledgeable and thoroughly explained our refinance options. She followed up every step of the process and had excellent communication with us. I would definitely recommend Westerra and Joy!
Westerra Credit Union in Westminster gives exceptional customer service ALL THE TIME. They are so friendly, welcoming, and most importantly, detail oriented and therefore, very accurate in all the transactions they perform. If I need …
I am always greeted with a smile when I walk into a Westerra location. Staff is friendly, prompt and helpful. They are always willing to answer any questions I have, and ask how my day is going. I like their website, and the mobile app is …
Recently did a refi with Westerra and it was the easiest process of any home loan I ever applied for. Kudos to Eric G who made the process easy and painless. Unlike other home loans I’ve done with other institutions, Westerra did not make …
We’ve been working with Westerra for our mortgage, HELOC, and auto loan needs for over 10 years and always receive the best service and very competitive rates. On our recent refinance, Anthony Hai was great to work with. He was patient …
We found the best rate to refi was through our own credit union. Our agent was prompt in answering any questions over email and explained things to us very clearly throughout the process. The entire process was easy and smooth.
This was an outstanding experience with Dave. We completed our refinance in record time. He knew exactly where our hurdles would be and collected all the documentation up front. I have bought and sold many properties and been through …
Their app is horrendous. Extremely limited functionality, restrictive password configuration requirements, and the app doesn’t allow you to use a password you’ve ever used before. Heck, even ADP let’s you recycle passwords after 3 …
Shannon was the hardest working mortgage broker I have ever worked with. I’ve been an investor for 14 years so and getting my loans is complicated and time consuming. Shannon went the extra mile for me. I was amazed and so glad. I would recommend her to anyone. I’ve already sent several friends her way
Professional, solution-oriented, and transparent – having worked with other lenders along the front range, I appreciate how Westerra differentiates itself with a superior customer service experience and product offering for its clients. Very grateful to be a customer!
These guys did a great job helping me get a home loan, so I highly recommend that service! It was a fairly straightforward process and I knew how much I qualified for right away. I was able to make on offer on the weekend as well. Thanks so much!
Came in on a Saturday to get a cashier’s check for an out-of-state vehicle purchase several days later. Due to other circumstances that morning, I got there right as the clock hit noon, when the branch is scheduled to close. They’d just …
I went to Westerra for a possible mortgage. I already had something in mind. I worked with Joy Mantelli. Not only did she listen, really hear what I was needing. but then came up with a great solution. I would not have thought of this …
Working with JJ and his mortgage team made our home purchase possible. Everyone and anyone at Westerra that we interacted with was highly knowledgeable and responsive. This was the first time we had ever used Westerra and were very, very impressed. Thank you!
John Jeffries walked me through every step of my refinance experience, thoroughly answering any questions that I had. I never felt hesitant to approach him for assistance, as he was always quick to help with his positive attitude and knowledge. He is an asset to Westerra!
I closed my account after 5 months due to being treated so poorly in person. The teller at this location seemed to be having a bad day, which is understandable, but also not on myself nor my partner. Even at the end of our transaction when …
I have been a member of this since the 1970’s when it was Denver Public Schools Employees Credit Union. Besides the normal checking and savings, we have had IRA’s, auto loans, mortgages, and signature loans/line of credit. Our experiences …
We worked with Eric Guinn, he’s the best! He’s always prompt in his responses, and willing to answer all questions. He helped us figure out the best way to move forward, and made the whole process incredibly easy and stress free.
Joy Mantelli was very personable & professional in assisting us with a re-finance of our home. She helped us through the process of filling out the application, going through the approval process and finalizing the documents for the closing. She was Excellent and made the whole process very seamless!
Melissa was great to work with! She was very proactive in her communication with me, she was always on top of everything, she answered all my questions and was always so pleasant to work with! I couldn’t have asked for a better experience!
I needed to offer/close quickly in a hot market and Charmaine helped me through the entire process from pre approval to close. She was extremely knowledgeable, transparent and put everything together so quickly. She truly helped me navigate the unknown with confidence. I would highly recommend for first time home buyer/refinance.
If you’re looking for mortgage options, Shannon Daffer with Westerra is phenomenal. She made our refinance effortless. She’s incredibly efficient and very good at her job.
I have used several lenders for a couple rental properties and personal property’s. I just did a refinance on my house and Joy was amazing. She was by far the most organized, fastest and easy to work with. I was referred to Joy by a …
I have been a member of Westerra nearly my whole life. I’ve always enjoyed their service for personal banking, so my partner and I decided to choose Westerra for our first home loan, as well. We would highly recommend Westerra’s mortgage …
Exceptional experience working with Eric and the folks at Westerra securing my mortgage. We’ll continue doing business with them in the future based on this experience, kudos!
Westerra and Shawna specifically went above and beyond at every turn of my refinance process. They offered professional and exceptional customer service throughout. I can’t say enough about the positive interactions I had with Shawna. I …
Westerra’s Cherry Creek location Mortgage Loan Officer Jerad Varoz was able to get us prequalified easily, and smoothly guided us through the loan process. Even though we changed our loan terms a couple of times and ultimately decided on a cash transaction, Jerad was professional and great to work with throughout. Thank you Jerad!
The experience I have had with Westerra credit union as a whole has been a nightmare. From cashiers mixing up personal and business accounts when depositing checks, to the 4 month nightmare of trying to prove to the IRS that I already paid …
We love Westerra. Always helpful and professional! Been with them from the beginning! We just bought our first home and JJ was fantastic in guiding us through everything!! We were very impressed with his professionalism and always answered …
Working with Westerra has been an absolute nightmare the past few months. Their service has suffered greatly. Staring new accounts is a pain and most recently we had a horrible experience trying to secure a HELOC with them. Camille Martinez …
Melissa was thorough, helpful, flexible, and extremely communicative. As first time borrowers, we had plenty of questions and needs. Melissa was a wonderful resource not only for handling the necessary steps, but for making us feel …
Monika explained all the steps and numbers very clearly to us. She understood our busy schedules and likelihood to not see an important email so she kept reaching out and was proactive in getting in touch with us. She even called when …
Shawna was great to work with, kept me up to date on everything that was happening, she is very efficient and easy to contact (I contacted her a lot), quick to respond. Thank you Shawna for a great experience, and a new home!!!
Ok first of all – I’ve never had this much fun AT THE CREDIT UNION. I came in today because I was having trouble with activating my debit card for the last two months and I just haven’t wanted to deal with it. I worked with Jasmine, and …
I have been a client of Westerra/Cherry Creek for several years and have 3 accounts with this CC.
Clorissa must be the new branch manager and her attitude regarding customer …
I have no idea how this Credit Union gets 4.5 stars. They have reduced their hours to 9-5, wait times on the phone are extensive to talk to people without answers and the staff at locations, when open, are less that welcoming or helpful. …
ONLINE BANKING IS TERRIBLE!!! And if I want my extra payment on car loan to go to principal instead of advancing my payment, I either have to call and wait the always lengthy wait to reach someone or go to the branch. Just a huge source of really bad online banking…not customer friendly. FRUSTRATING!!!
Absolutely THE WORST CUSTOMER SERVICE EVER! I was trying to buy a ticket to a New Year’s Eve concert and they turned my card off due to suspected fraud, after I deposited money in my account via Venmo. I called card services and they …
I have been with Westerra for over 25 years, the customer service is atrocious and they don’t excel in just general banking needs like accessing account features and general banking assistance. You’re better off going somewhere else for your banking needs.
This is the WORST bank I have ever had. They make it impossible to make payments on my loan—seriously, there is no way to make payments online and they hide the autopay option so you have to call customer service to find it. Even though I …
I would never have used them as a loan option for our home project but they had the best rate. They never talked to us about options regarding our loan. They never communicated. Once I’m done paying this loan I will never work with them again. It’s all about money and not about the customer. So disappointed.
I was so fed up with the Big Bank’s fees and complete incompetence. So about a year ago, I switched my business banking from the Big Bank to Westerra CU and couldn’t be happier. …
I left my big bank in disgust after one too many episodes of nation-wide malfeasance. Perhaps it wasn’t exactly legal malfeasance, but it was morally suspect, and ethically disheartening. And yucky. I began using Westerra for all my …
Terrible. Website is the worst. Customer service does not exist. I really think if all the customers would rate this place it would have a negative rating if that would be possible , negative 10,000 stars. Avoid being a victim of this …
This review is specifically for the New online banking – soooo frustrating! It doesn’t identify all the transactions. The listing of the transactions jump around – Transactions listed for 9-23, then 9-25, then 9-26, then 9-24, then …
Horrible bank with horrible stupid rules. I once put money into the checking account for a wire transfer and I had to move that same dollar amount from my savings account, because the balance was less than 24 hours old, just to move money …
I am so over this credit union. We can have digital banking in my husband’s name or mine, but not both. Wednesday when I was there the computer system was down. Ransomware?? The digital bill-pay was down for over a week. We have …
Absolutely worst process I’ve gone through just to set up my online banking account. I’ve called more than 5 times just to try to pay my car loan! The bank representatives are little to no help. The hours from 9-5 even makes this process …
Don’t know if they have enough employees but Customer Experience was very bad. No account executives to meet me after calling ahead to make sure 1st. They took my application & told me someone would contact me later. Later that day they …
“New and Improved” online digital banking system will not allow me to create an account nor access my funds. Unbelievable! What kind of financial institution fails to beta test its software internally before releasing it to its members? …
Dave was very helpful throughout the process of getting our loan. He let us know ahead of time what we would need to get things done quickly. We only had a couple items to add during the process. Other than the final signing of paperwork, everything was done online!
We’re really disappointed with Westerra and their mortgage team. They had us pre-approved for a special program, having all our documents (paystubs, W2s, bank statements, etc.), only to find out that we actually didn’t qualify at all. We …
Their online banking leaves a whole lot to be desired. Scheduled transfers are often repeated without ever scheduling them, or deleted completely. One transaction reoccurred two days in a row. You can bet I will be getting a letter from …
FOR THE SECOND TIME this bank has NOT activated a debit card correctly, leaving me with NO MONEY over the weekend while they’re closed. I have to buy food for my children tonight, and now I can’t. I had to call a neighbor in tears asking …
Walked up to the branch at 458pm. Door locked, despite the branch hours being until 5pm. When another customer exited I was turned away. Other customers still in line. …
Great bank
Love this bank
Nice efficient employees
Great Experience!
The service is excellent.
First rate in every way!!!
I love working here! 😄 …
Great credit union !
Great C/S , and location.
Always super helpful and great rates.
Holding on line for over a half hour and still going 🙁
Great Place to Bank amazing culture
Like the respect of all the Tellers
Horrible Credit Union!! Especially the one on 88th!
Excellent service and personal touch.
Local partner bank in the Cherry creek area. Longevity in the neighborhood
The tellers are friendly and always try to help their customers
Quick and customer service throughout the process.
Never had a bad experience- at least at this location.
The load process experience was excellent!
If you need a mortgage this is the place to go!
The dispute team is the worst entity I’ve had to deal with in my 23 years of living.
Westerra is terrible! They have outrageous fees for everything! Do not use them! Run!!!!
Simply said, Joy is the absolute best.
Customer focused, professional staff on top of great rates and benefits!
I’d like to call them Westerror (or Westerrible) Credit Union.
Smooth re-fi process, great rate, and attentive service.
Monika replied to my emails very quickly and always answer our questions in a Professional manner.
Completely inept, rude, and uninformed customer service reps. Don’t waste your time with this amateur operation.
I love this credit union! Very helpful, friendly, fast and efficient.
Been a customer over 10 years. Never had a problem. Good people!
The service at Westerra is always friendly and the issues at hand are solved
in an efficient and timely manner.
Do not use this place, terrible customer service and highest fees I have yet seen.
Excellent!!! I have three houses and all my mortgages are with them!!! Great rates!!!
Eli was a huge help in withdrawing money using their shared branch network!
They have always been great with my banking needs
Great institution, I’ve been banking there since the mid-90’s. I highly recommend Westerra CU!
Love everything about Westerra. Banking, mortgage lending, customer service.
The best lender I have ever worked with. Hands down. 10/10!!!!
Better than a bank. Have used Westerra for 30-40 years.
Stellar refi experience with Dave Frey. Patient, knowledgeable, responsive. 20/10
Dave F was awesome! Super fast and gave us a wonderful experience on our refi! Thanks Dave!!
WE HAVE BEEN MEMBERS AT DENVER TEACHER’S CREDIT UNION – NOW WESTERRA SINCE 1968 OR 1969. IN JANUARY OF 1970, THEY HELPED US MAKE OUR FIRST BIGGGGGGGGGGGG PURCHASE … OUR FAMILY HOME. WE MOVED INTO OUR HOME AUGUST 19, 1970 AND FIFTY ONE …
Tanked my credit score due to a mishap on their side. Do yourself a favor, and find another provider for an auto loan!!
Very efficient, responsive, well prepared and knowledgeable. Also, very flexible with scheduling and availability.
Joy Mantelli was very supportive and kind in providing me with a great refinancing experience!
Great experience re-financing my mortgage with Westerra Credit Union.
Believe the bad reviews. Teller walked away as my turn came. Was told the coin machine was blocked and they could not count $2 in change for a deposit.
Thank you Nancy and Westerra. We will stick with Westerra for future mortgage and refi needs!
Probably the most incompetent company I have ever worked with on a loan. They take days to get back to you, are nearly impossible to get ahold of and generally dont know what they’re doing.
Great service! Fix any mistakes quickly, never making it the customer fault. I been with westerra for over 30 yrs when it was SAFEWAY CU, GATEWAY CU, LOWRY CU & Now westerra. Thank you guys for all you do .
Anthony Hai was extremely helpful and knowledgable when we refinanced our home loan.
I have been with Westerra credit union for over 20 years…super amazing people and always helpful whenever I had a problem…Great banking with low rates!
We great had a great experience with JJ Jeffrey. Super nice guy, great to work with. A+
They treat their employees like complete trash and there are no repercussions on them for anything that they do. They are allowed to do whatever arbitrary and ridiculous thing they feel. They could care less about the clients they work with. Very self centered place of business for sure.
Love Westerra CU! Terrific full-service banking with a small town feel.
Great rate,
And Nancy Lumbye was amazing to work with!
Highly recommend her! 10/10
Iv never had so much anxiety.
Just moved back to CO from NC and one of the 1st things I did was join Westerra – Love Banking Local where it makes the most difference and they offer so much more than a National Bank.
Joy was wonderful! So smart and kind and a great asset for handling an important transaction! I will recommend her to friends. Thanks Joy!!!
Great experience with Dave Frey and team! Had a car loan and a refi and both went well.
I have been with Westerra for many years both for personal banking and also for several mortgages and have been very satisfied overall.
Terrible credit union. Do not recommend.
Tried calling to get a credit called and multiple times they hung up on me. Would not recommend banking with these guys. Not professional & disrespectful. I’d give these mf’s negative stars if I could >: (
Clearly communicates required deadlines. Responsive to requests even during nights and weekends. Pleasant to work with.
Westerra has been great for me!
Just went through a refi with Anthony Hai, the most painless, professional experience EVER! In just two weeks it was funded and done. Anthony did everything he said he would, locked me immediately, seriously WOW.
I can always count on Westerra and their employees for whatever banking needs I have. …
“Management” are the most unprofessional group of workers I’ve ever encountered. Customer service is definitely not their first priority. If you want to be forgotten/pushed around/neglected as a paying customer, choose westerra. Otherwise, go elsewhere.
Refinancing our mortgage through Westerra Credit Union was so easy – thanks to Anthony and his team!
Called and got very quick response. Application process was online and painless. We closed within just a few weeks.
Excellent service. The team of Anthony and Cathie made the refinancing of my mortgage effortless. I was quite satisfied with the experience.
We have been with Westerra for many years and they are helpful professional and will answer any questions you have. Our local in-person location is convenient and we would recommend their services.
When I’m at Westerra, I feel like family! I’m treated with fairness and respect, and they helped me find ways to save and earn more money! I appreciate their sound advice, the fact that they’re local and I’m a member-owner, too!
Cannot login to my online account and nobody ever answers the phone to help me. I’m now not able to log in to my account. Not to mention you can’t wven check your balance with the automated phone service they have. Spent 3+ hours waiting …
Shawna was amazing to work with for our loan. I appreciated her communication and speed of loan.
Joy at Westerra Credit Union helped us when refinancing our home, she went far and beyond when explaining every step of the process and made us feel so pleased!
Really unfortunate I closed my other bank account to make Westerra my primary bank. I will be fixing that soon. Cannot access my account, nor can I get anyone on the phone. It is 2pm, but that means I’ve reached them outside of regular business hours. 24 hour system is non-existent.
Joy Mantelli with Westerra Credit Union made the refinance process a breeze. She is great to work with!
Westerra Mortgage Officers are on top of their game. They provided timely, informative, professional service each step of the way. Much appreciated.
Don’t apply for car loan or refinance if your car is worth less than loan amount. Automatic denial! I waited a week to find all info out. Took several calls to company to see why application took so long. Don’t waste your time
I love Westerra Credit Union. I am a long-time member since it was once Denver Public School Credit Union. I was a Secret Server and made nothing but very positive reports.,
The worse bank ever in CO. Customer service suck. Am cancelling my accounts with them.Public service credit union rocks I been with then for 6 years and they always take good care of me. 0 stars if I could…..
The process working with Monika on our two loans was really pleasant. Best rate, reasonable cost, minimal documents and fairly fast to close .
Great and constant communication with Monika made it easy.
Nancy was friendly, knowledgeable, and kept me informed throughout the process. Highly recommend!
Great communication from David and his team with myself and my realtor. Really appreciated him going over every closing charge with me as well.
Our experience with Joy Mantelli, and her Westerra colleagues, was exceptional. She was efficient, supportive, and an excellent communicator, even in light of difficult working conditions due to the Pandemic.
Joy Mantelli has always been super-responsive, clear, and warm. She inspires me to be all of those things myself because it sure feels great to be on the receiving end of that quality of care! Thank you Joy for making refinancing so easy and enjoyable! David Shindoll
I’ve been with WesterraCU for 22 years now. Because of COVID-19, I haven’t been able to go into the lobbies since March. It’s interesting what you miss when it’s gone, and contact with Westerra’s employees has been one of them. Was great to be back today. Thanks, guys, you’re the greatest!
Brittany R. At this location has been the absolute best. She is the absolute best, deserves a A+ and promotion and a raise. She has never met me in her life and doesnt even work at the branch I usually go to , but through the whole process …
5 attempts later trying to set a new debit card pin.
And I’m on my 3rd card shipment because of incompetent customer service.
Not a a fan before covid virus. …
Anthony Hai was so helpful as I refinanced my house with Westerra Credit Union! He answered all of my questions and got the job done in such a timely manner! I would totally recommend Anthony to my friends and family! Thanks Anthony Hai
Anthony responded within 48 hours to my inquiries (he is busy these days.) His answers were quite helpful. The loan proceeded and closed within the promised timeline. Closing costs, APR and origination fees were low.
Wonderful! Great customer service, and your money is local instead of with some huge national bank that invests its money in often harmful projects (such as DAPL). I would definitely recommend switching over to a credit union, and if you do, Westerra is a great choice.
WESTERRA IS THE BEST! Closed on my condo in two weeks!! If you live in Colorado you should look no further for lender. Westerra really knows what they are doing.
Michael Epstein is incredible! I was in total despair towards the end of the mortgage process, but Mike pulled me together and showed great professionalism in finalizing the loan. Love ya Mike!
Really bad customer service when they won’t let you enter the building. The current social situation has made the tellers very bold. They just disregard a customer request looking for assurance that the money that you cannot see them …
We hadn’t done a refi in years. Shannon Daffer was amazingly helpful and professional. She made the refi easy for us. I would and will recommend Shannon and Westerra to everyone.
Westerra CU had most comprehensive website for designing a loan in a simple snapshot and Dave Frey, my mortgage specialist, was very informative, very helpful and prompt while working on my loan. Thank you again!
I just opened my account a month ago today and what a mistake. I tried to move my direct deposit to this bank and it got kicked back so my company wrote me a paper check. Now Westerra is insisting there be a 7 BUSINESS DAY hold on my …
Anthony Hia is a pleasure to work with—and I am sure he is a valued staff member of the Westerra team. He immediately gives the impression he will serve the client’s needs to the best of his ability. He is informative every step of the way and responds to inquiries in an expedient manner. Thanks, Anthony!
Westerra is an easy company to work with! Communication is prompt and clear to understand. The people working there are always friendly and helpful!
Had an awful experience here. My boyfriend and I had an appointment scheduled for 3pm on a Thursday. Throughout the week I probably got five reminders via text and email for this appointment. Maybe they should start sending out reminders to …
Just finished a ReFi with Anthony Hai and his team at Westerra… exceptional service and the lowest rate out there! Take a look at the advantages of credit unions over commercial banks… you can save thousands over your life time!
Joy is an amazing person. Always looking out for my best interest. I recommend her for any of you mortgage needs. She is the best
Absolutely horrible customer service. I’ve been calling for days and can’t get through to an actual person. Hours of my time wasted on the phone.
Joy has completed my last two refinances. I started to buy with the amazing mortgage rates. Then I pulled a 360 and decided to re-fi. Thank you Joy for the seamless process and I recommend you in the highest regard.
I was so excited to share with my friends that I can access my Westerra account at 7-11 stores with free ATM’s AND that my free checking account earns debit card reward points. I love being an owner of my financial institution and reaping …
Very efficient and straightforward processing of my re-fi, transparency on interest rates and points published on website daily, closing costs and fees were reasonable. Anthony Hai guided the process knowledgably and efficiently, definitely recommend.
We did a home refinance and Olive Joy made the experience very pleasant and fast. I highly recommend her.
Usually deposit my checks using the photo deposit on their app and direct deposit of SS checks with little problem. (Problem is I can’t stand still enough for photos of checks!) Drive through is close enough to use and is usually quick and …
I have consistently had top of the line service! We as a family, could not be happier with the customer service, responsiveness to questions, professionalism, friendliness, and generosity in our community. I have never worked with a more outstanding community bank.
We do all of our banking and financial with Westerra: mortgage, checking, money market, car loan, Visa. Very pleased with them, and recommend them all the time.
Note: Westerra emailed in response soon after this review, so I give them credit for doing so. The accounts were resolved. There was an unusual 5 day delay on crediting an ACH transfer. Don’t know why. To be fair, bank customer service is …
Joy is absolutely the best mortgage specialist in town. We have used Joy for two home loans now. Her communication is detailed and regular, and her sincere care and adoration for her clients is apparent. Joy is second-to-none.
Anthony was Fantastic!
He was very knowledgeable and answered all my questions quickly. The Processors were also very friendly. The process went real smooth and the Title company …
One hold for over 10 minutes twice today before getting a live voice:
Just transferred my accounts over to Westerra CU, because the branch is closer …
Shannon Daffer and her team at Westerra were incredibly easy to work with. I couldn’t even have imagined this experience going better than it did. …
ZERO STAR!!! I had a car loan here. Lasted a solid two months before I just couldn’t handle it. The customer service reps that I spoke with were THE WORST reps I have ever dealt with. I had to call once each month to figure out issues with …
I have been attempting to get a “Subordination Agreement” processed for several days. Michelle Salazar in the Cherry creek office processed the agreement in a reasonable period of time.The title insurance company I work with had been …
Being the Second Year of Covid-19 and no one wanting to return to work and very low supply of building material supplies and a stable work force JJ never gave up on me and supported me all the way trough this rough time. …
I love having my money in a credit union where I am a member shareholder. Westerra has been my financial institution for over 20 years, and I am pleased with their integrity and high level of service, from their receptionists to their …
I worked with Monika on a refinance and a new purchase mortgage.
In both situations Monika provided top notch customer service making the loan …
I have worked with Joy Mantelli in the loan department at Westerra Credit Union at least three times and each time I have found her to be so knowledgeable and helpful. She makes the loan process so easy. What a wonderful person she is!!!!
We worked with Joy Mantelli to finance the purchase of a condo. The process was so smooth and easy, and we got an incredible interest rate! The experience was so good that we are now refinancing our primary home with Joy.
Maryann at the call center is total unprofessional. And deserves to lose her job makes the whole company look bad. Asked to speak to her manager and I found out she did not only not send me to her manager she sent me to someone who gave me …
Joy was terrific to work with during our refinance process! She made sure we were well informed before making any decisions. Will definitely be back!
The service has really gone to an all time low. They have gone thru three managers in two years. The quality of the phone service is non-existent. Whomever is doing the 2nd mortgage prey on clients, by bumping up Interests rates during Covid. As a retired teacher, I would strongly suggest that you should run.
Anthony Hai, Mortgage Loan Officer with Westerra is knowledgeable and swift. His response and can do attitude makes the difference from loan inception to end. I would recommend Anthony without hesitation to someone seeking a loan….and have done so!
Dude, maybe get your new software together before just releasing it and resetting everyones info. I can’t access my account without calling and waiting on hold for over 30 minutes or going down to my local branch.
I have been with Westerra for more than 30 years. Never had a problem.
Great service. Just finished a loan with Jackie, she is Great.
All of the tellers are very friendly and extremely helpful.
My husband has been with Westerra for 20 years , he talked me in to switching from my bank to Westerra credit union. I finally did and after i did it was the worst mistake EVER! Their customer service is the worst, you can never get a hold …
Amazing experience! Communication was great and everything was handled quickly and very professional. I would highly recommend a mortgage or refinance through Westerra. They have the best rates and low fees.
Five years ago, Joy helped us navigate our first home loan process with professionalism, expertise, and a human touch. When it came time to refinance, we reached out to her first and were met with the same enthusiasm and support. We could not have asked for a better experience. We would not be where we are today without her.
Ms. Booth was most attentive to our needs . She responded to our calls and emails quickly and efficiently. We were able to complete our refinance application entirely on-line. She helped us through lt every step of the way.
Joy is the most professional, knowledgeable, and compassionate person in her field. She makes the experience of mortgage lending pleasant and so easy to understand. I was totally confident during the entire process. I will refer all my friends and family to Joy at Westerra.
Westerra is awesome. I have been with the organization. Formally known as Safeway Rocky Mtn CU for 33+ years.
The best service from Monika!! She got my house refi done in a flash and did it perfect! I can’t say enough about how great she is to work with. I will always be a Westerra customer!
This financial Institution has been a pain to work with. I’ve been a member for over 30 years, you would think showing a positive history with a company means something. I constantly have to call when making transactions because the fraud …
We have worked with Joy Mantelli since we bought our home in 2006, and twice when we refinanced. Over the years, she has maintained a level of professionalism, care and compassion for her job, for my husband and I, and any family/ friends …
I’ve had several loans with Westerra and the experience each time has been great. They offer low rates, respond quickly, and the mortgage process had no hiccups. Good work.
Joy was great to work with during our initial loan process as well as our recent refinance. She patiently answered all my many questions and helped us through the loan/refi process quickly and with ease. I’d definitely recommend going to Joy!
I am so tired of the lack of attention to customer service. Their online banking hasn’t worked in over a week but they do not care. I spent 30 minutes on hold for someone to tell me “I dunno.” They spent millions renovating the building …
My Grandmother opened an account for me when I was five. I have kept my account open ever since. I have tried other banks and never received the service that Westerra has given me. The staff is so kind and helpful no matter what branch …
Always great service since I’ve been a member, which is a very long time. Courteous, friendly and professional staff makes Westerra Credit Union the Best!
Monika is a great representative for Westerra CU. From our first conversation she was polite, professional, friendly and always had a positive attitude. She guided us through the refinance process, offered advice, kept us informed during …
Awesome service, helpful, knowledgeable friendly staff. Pleasant to deal with. Highly recommend Westerra CU.
I almost never go inside – but I had a very pleasant experience with the personnel. It wasn’t busy – but they did not take the time to do other stuff that needed to be done – choosing instead to serve their customers! Kudos to the tellers and other folks at Westerra!
Joy was extremely helpful and professional at all times. She kept me aware of everything throughout the entire refinance process. If I had any questions or needed clarification, she was always available to answer. She not only made the process very quick but also very easy. I really enjoyed working with her.
Unresponsive, too busy to return phone calls for refinances, don’t waste your time. This cost us an offer on a home while we waited to hear from the banker we were working with without ever receiving a response. …
Westerra has great rates. The customer service on the other hand needs some looking into. I sold my car, which Westerra was the lien holder, to a car dealership October 1st. Westerra failed to send the title release to the buying …
Joy was a pleasure to work with. She is a nice person and also very knowledgeable and thoroughly explained our refinance options. She followed up every step of the process and had excellent communication with us. I would definitely recommend Westerra and Joy!
Westerra Credit Union in Westminster gives exceptional customer service ALL THE TIME. They are so friendly, welcoming, and most importantly, detail oriented and therefore, very accurate in all the transactions they perform. If I need …
I am always greeted with a smile when I walk into a Westerra location. Staff is friendly, prompt and helpful. They are always willing to answer any questions I have, and ask how my day is going. I like their website, and the mobile app is …
Recently did a refi with Westerra and it was the easiest process of any home loan I ever applied for. Kudos to Eric G who made the process easy and painless. Unlike other home loans I’ve done with other institutions, Westerra did not make …
We’ve been working with Westerra for our mortgage, HELOC, and auto loan needs for over 10 years and always receive the best service and very competitive rates. On our recent refinance, Anthony Hai was great to work with. He was patient …
We found the best rate to refi was through our own credit union. Our agent was prompt in answering any questions over email and explained things to us very clearly throughout the process. The entire process was easy and smooth.
This was an outstanding experience with Dave. We completed our refinance in record time. He knew exactly where our hurdles would be and collected all the documentation up front. I have bought and sold many properties and been through …
Their app is horrendous. Extremely limited functionality, restrictive password configuration requirements, and the app doesn’t allow you to use a password you’ve ever used before. Heck, even ADP let’s you recycle passwords after 3 …
Shannon was the hardest working mortgage broker I have ever worked with. I’ve been an investor for 14 years so and getting my loans is complicated and time consuming. Shannon went the extra mile for me. I was amazed and so glad. I would recommend her to anyone. I’ve already sent several friends her way
Professional, solution-oriented, and transparent – having worked with other lenders along the front range, I appreciate how Westerra differentiates itself with a superior customer service experience and product offering for its clients. Very grateful to be a customer!
These guys did a great job helping me get a home loan, so I highly recommend that service! It was a fairly straightforward process and I knew how much I qualified for right away. I was able to make on offer on the weekend as well. Thanks so much!
Came in on a Saturday to get a cashier’s check for an out-of-state vehicle purchase several days later. Due to other circumstances that morning, I got there right as the clock hit noon, when the branch is scheduled to close. They’d just …
I went to Westerra for a possible mortgage. I already had something in mind. I worked with Joy Mantelli. Not only did she listen, really hear what I was needing. but then came up with a great solution. I would not have thought of this …
Working with JJ and his mortgage team made our home purchase possible. Everyone and anyone at Westerra that we interacted with was highly knowledgeable and responsive. This was the first time we had ever used Westerra and were very, very impressed. Thank you!
John Jeffries walked me through every step of my refinance experience, thoroughly answering any questions that I had. I never felt hesitant to approach him for assistance, as he was always quick to help with his positive attitude and knowledge. He is an asset to Westerra!
I closed my account after 5 months due to being treated so poorly in person. The teller at this location seemed to be having a bad day, which is understandable, but also not on myself nor my partner. Even at the end of our transaction when …
I have been a member of this since the 1970’s when it was Denver Public Schools Employees Credit Union. Besides the normal checking and savings, we have had IRA’s, auto loans, mortgages, and signature loans/line of credit. Our experiences …
We worked with Eric Guinn, he’s the best! He’s always prompt in his responses, and willing to answer all questions. He helped us figure out the best way to move forward, and made the whole process incredibly easy and stress free.
Joy Mantelli was very personable & professional in assisting us with a re-finance of our home. She helped us through the process of filling out the application, going through the approval process and finalizing the documents for the closing. She was Excellent and made the whole process very seamless!
Melissa was great to work with! She was very proactive in her communication with me, she was always on top of everything, she answered all my questions and was always so pleasant to work with! I couldn’t have asked for a better experience!
I needed to offer/close quickly in a hot market and Charmaine helped me through the entire process from pre approval to close. She was extremely knowledgeable, transparent and put everything together so quickly. She truly helped me navigate the unknown with confidence. I would highly recommend for first time home buyer/refinance.
If you’re looking for mortgage options, Shannon Daffer with Westerra is phenomenal. She made our refinance effortless. She’s incredibly efficient and very good at her job.
I have used several lenders for a couple rental properties and personal property’s. I just did a refinance on my house and Joy was amazing. She was by far the most organized, fastest and easy to work with. I was referred to Joy by a …
I have been a member of Westerra nearly my whole life. I’ve always enjoyed their service for personal banking, so my partner and I decided to choose Westerra for our first home loan, as well. We would highly recommend Westerra’s mortgage …
Exceptional experience working with Eric and the folks at Westerra securing my mortgage. We’ll continue doing business with them in the future based on this experience, kudos!
Westerra and Shawna specifically went above and beyond at every turn of my refinance process. They offered professional and exceptional customer service throughout. I can’t say enough about the positive interactions I had with Shawna. I …
Westerra’s Cherry Creek location Mortgage Loan Officer Jerad Varoz was able to get us prequalified easily, and smoothly guided us through the loan process. Even though we changed our loan terms a couple of times and ultimately decided on a cash transaction, Jerad was professional and great to work with throughout. Thank you Jerad!
The experience I have had with Westerra credit union as a whole has been a nightmare. From cashiers mixing up personal and business accounts when depositing checks, to the 4 month nightmare of trying to prove to the IRS that I already paid …
We love Westerra. Always helpful and professional! Been with them from the beginning! We just bought our first home and JJ was fantastic in guiding us through everything!! We were very impressed with his professionalism and always answered …
Working with Westerra has been an absolute nightmare the past few months. Their service has suffered greatly. Staring new accounts is a pain and most recently we had a horrible experience trying to secure a HELOC with them. Camille Martinez …
I went to Westerra to inquire about something extremely *specific* in order to see if I’d be able to open a business account. …
Melissa was thorough, helpful, flexible, and extremely communicative. As first time borrowers, we had plenty of questions and needs. Melissa was a wonderful resource not only for handling the necessary steps, but for making us feel …
Monika explained all the steps and numbers very clearly to us. She understood our busy schedules and likelihood to not see an important email so she kept reaching out and was proactive in getting in touch with us. She even called when …
Shawna was great to work with, kept me up to date on everything that was happening, she is very efficient and easy to contact (I contacted her a lot), quick to respond. Thank you Shawna for a great experience, and a new home!!!
Ok first of all – I’ve never had this much fun AT THE CREDIT UNION. I came in today because I was having trouble with activating my debit card for the last two months and I just haven’t wanted to deal with it. I worked with Jasmine, and …
I have been a client of Westerra/Cherry Creek for several years and have 3 accounts with this CC.
Clorissa must be the new branch manager and her attitude regarding customer …
I have no idea how this Credit Union gets 4.5 stars. They have reduced their hours to 9-5, wait times on the phone are extensive to talk to people without answers and the staff at locations, when open, are less that welcoming or helpful. …
ONLINE BANKING IS TERRIBLE!!! And if I want my extra payment on car loan to go to principal instead of advancing my payment, I either have to call and wait the always lengthy wait to reach someone or go to the branch. Just a huge source of really bad online banking…not customer friendly. FRUSTRATING!!!
Shawna Rice made our mortgage application and closing much less stressful than we’ve ever experienced. Thank you, Shawna.
Absolutely THE WORST CUSTOMER SERVICE EVER! I was trying to buy a ticket to a New Year’s Eve concert and they turned my card off due to suspected fraud, after I deposited money in my account via Venmo. I called card services and they …
I have been with Westerra for over 25 years, the customer service is atrocious and they don’t excel in just general banking needs like accessing account features and general banking assistance. You’re better off going somewhere else for your banking needs.
This is the WORST bank I have ever had. They make it impossible to make payments on my loan—seriously, there is no way to make payments online and they hide the autopay option so you have to call customer service to find it. Even though I …
I would never have used them as a loan option for our home project but they had the best rate. They never talked to us about options regarding our loan. They never communicated. Once I’m done paying this loan I will never work with them again. It’s all about money and not about the customer. So disappointed.
I was so fed up with the Big Bank’s fees and complete incompetence. So about a year ago, I switched my business banking from the Big Bank to Westerra CU and couldn’t be happier. …
I left my big bank in disgust after one too many episodes of nation-wide malfeasance. Perhaps it wasn’t exactly legal malfeasance, but it was morally suspect, and ethically disheartening. And yucky. I began using Westerra for all my …
Terrible. Website is the worst. Customer service does not exist. I really think if all the customers would rate this place it would have a negative rating if that would be possible , negative 10,000 stars. Avoid being a victim of this …
This review is specifically for the New online banking – soooo frustrating! It doesn’t identify all the transactions. The listing of the transactions jump around – Transactions listed for 9-23, then 9-25, then 9-26, then 9-24, then …
Horrible bank with horrible stupid rules. I once put money into the checking account for a wire transfer and I had to move that same dollar amount from my savings account, because the balance was less than 24 hours old, just to move money …
I am so over this credit union. We can have digital banking in my husband’s name or mine, but not both. Wednesday when I was there the computer system was down. Ransomware?? The digital bill-pay was down for over a week. We have …
Absolutely worst process I’ve gone through just to set up my online banking account. I’ve called more than 5 times just to try to pay my car loan! The bank representatives are little to no help. The hours from 9-5 even makes this process …
Don’t know if they have enough employees but Customer Experience was very bad. No account executives to meet me after calling ahead to make sure 1st. They took my application & told me someone would contact me later. Later that day they …
“New and Improved” online digital banking system will not allow me to create an account nor access my funds. Unbelievable! What kind of financial institution fails to beta test its software internally before releasing it to its members? …
Dave was very helpful throughout the process of getting our loan. He let us know ahead of time what we would need to get things done quickly. We only had a couple items to add during the process. Other than the final signing of paperwork, everything was done online!
We’re really disappointed with Westerra and their mortgage team. They had us pre-approved for a special program, having all our documents (paystubs, W2s, bank statements, etc.), only to find out that we actually didn’t qualify at all. We …
Their online banking leaves a whole lot to be desired. Scheduled transfers are often repeated without ever scheduling them, or deleted completely. One transaction reoccurred two days in a row. You can bet I will be getting a letter from …
FOR THE SECOND TIME this bank has NOT activated a debit card correctly, leaving me with NO MONEY over the weekend while they’re closed. I have to buy food for my children tonight, and now I can’t. I had to call a neighbor in tears asking …