Fitzsimons Credit Union has two locations based out of Aurora, CO and serves the communities of Aurora, Strasburg, Watkins, Bennett and parts of Centennial.
| Monday 8:30AM–5:30PM Tuesday 8:30AM–5:30PM Wednesday 8:30AM–5:30PM Thursday 8:30AM–5:30PM Friday 8:30AM–5:30PM Saturday 9AM–1PM Sunday Closed |
2201 N FITZSIMONS PKWY, Aurora, CO 80045
(Translated by Google) They never answer.
they schedule you for an Appointment and do not communicate with the client. Communication is terrible😡 …
They don’t answer phones or emails.
Love them!
Love It
Literally the worst no other words for this place
Slow today… Again. I think its not the computer…
Absolutely terrible customer service.
Great people to work with. friendly. All my question answered.
Trash
They take way to long to resolve a simple issue
Getting youre card right at the moment Great feauture.. Great people.
I am a member of Fitzsimmons for a long time now Great customer service
Really painful union to work with. Highly recommend avoiding these guys like the plague.
Just not the credit union I should have joined many reasons why
Chris was great to me and my husband very helpful with information and answered my questions so well great customer treatment here
Services too slow,only 2 cashiers 4 people waiting in line,try Southland much faster!!
Long wait to see a banker about opening new account… Was surprised that they do not offer complimentary coffee… Busy location with not enough employees
Worse service I hate this bank they can never help me with anything when it comes to my loan!!!!
This place takes forever to get cars through the drive thru it’s ridiculous train your ppl to move faster it’s truly Pathetic!!!
Worst place to do your banking would not even recommend this place to my worst enemy 😤 …
Been able 2 make online payments easily during the pandemic
They don’t answer phones nor call back or email you back. Their customer service is terrible when people actually needs help and need to get through to someone
They take forever to answer,don’t call back or respond to messages, and make excuses instead of providing adequate service or taking any professional accountability
Find somewhere else. This credit union is unprofessional, ghetto, and unreasonable.
I was made very uncomfortable by male security who was waiting outside the bathroom door of the bathroom as I walk out, the complete and utter disrespectful attitudes and comments by staff I will never use this credit union agian.
Terrible customer service ..wanted to withdraw from my savings….they asked my why I was doing that.
I’ve contacted you guys about your poor service and employees that are 0 help
‼️NO NOTICE OF LATE PAYMENT ‼️ …
They are horrible with calling back. To many excuses and delays. Not having the boards contact information readily available. We are members.
Over the course of many weeks, I have tried to get ahold of someone with no success. Super long hold times… and no access to information. Not happy.
Hi my name is Sam I’m leaving this review because I’ve tried to contact this facility 8-9 times and nobody have answered or even called back when I requested and all I want was some information regarding my account that I’m now locked out of so my last option was leaving a review
Literally cannot even get a car payment correct,will not be using this bank again neverrrr
One star too many! Tellers and managment are very rude, fees are ridiculous, ATMs are always out of service. Would never recommend to anybody.
Very long hold times. Takes for ever to get through to speak to. Live representative no matter what time you call you sir on hold and if request call back they never call back 😣 …
Would not work with me on a payment and FROZE my account so I had to go to ER to get vital medications I couldn’t pay out of pocket for!!! Great job taking care of your customers!!!
I left Wells Fargo to come to Fitzsimmons and I have never looked back. It’s been 10 years
Customer service is horrible!!! Staff is so rude, I will never get an account with this bank again!! Don’t waste your time, energy and money here.
worst customer service experience i’ve had in a long time! unhelpful agent (linda), unwilling to assist with basic questions. made no effort to understand the issue. demeaning tone.
Always support your local credit union. Been with them for 20 years.
lacking in basic services. Don’t recommend. Even when you walk into the bank the service is bad.
No one here can explain why I have to call or go down there to have them release my payroll check they claim it’s in the notes……but I have to take time out of my work day to go down there or spend over an hour on hold wait for someone to pick up the phone.. the reason I’m leaving this bank
The people who work here take an absolutey absurd amount of time to do anything. I don’t know what they do in a full 8 hour shift or let alone a 40 hour work week but if you can’t get 1 customer processed a week between two different loan girls I don’t know how you stay in business
Have been trying to give a payment for my husband for 2 weeks now and they won’t take it, yet we keep getting phone calls to that our payment is late. Customer service agents are ridiculous not the best at customer service
I haven’t been banking here to long. But, it has been an amazing experience. They are very professional, as well as caring. To anyone not banking here, the question I have is why not!
I have to wait six to ten days to get my verification text messages or calls from them to be able to check my account. I don’t recommend using them if you don’t want to wait.
Had a very pleasant experience with Stephanie today when calling about insufficient funds fees and currently account activity. She was very respectful and willing to offer any help she could
For a year now been trying to receive title to vehicle every time I call the hang up with me with no understanding of how upsetting it is that I have given my proper address numerous times over phone and in person there go to answer that it …
What’s going on with their customer service lines??? I have been calling since 8:00 am and NO ONE has been able to answer the phone, it’s 11:34 and i’m still on hold!!! Are they even opened anymore? They used to answer literally within 5 …
Poor customer service. 15+ wait time on two separate phone calls. Operators not able to help with inquiry for basic information; supervisor and other department who may have to be consulted to obtain the information I need were not …
Horrible service. Have been trying to reach the branch for about 2 hours, well over the opening time and the answering machine says “all branches are closed today for observance of Independence Day” really? Last time I checked that was in July, not the 21st of JANUARY.
Customer service is horrible, Maria is the worst she is rude and unprofessional. Hates her job, every interaction i have had with her has been an horrible experience to the point I’m ready to close my account.
You try to call these people for information and it takes over an hour sometimes more than 2 hours for a representative to get back to you. It’s ridiculous. There’s some very friendly and easy people to deal with but for the most part I’m extremely displeased with the way they operate
Avoid an auto loan with these people. Have been super hard to get in contact with. 1 person handles there car loan department. In order for the rep to get in contact with said person, the rep needs to text him totally unprofessional and you might get a responds.
10 people working in the bank and only 2 tellers, 13 customers in line. A 5 min trip turned into an hour. Will definitely be going else where from now on!!!
Very pleased to be a member. This is a much better credit union customer service wise than Aurora Federal. Instant debit card is a really nice feature also.
Its so hard to get anyone to answer the phone for the member service! Need to hold over an hour + or returned a call back 2 hours later and missed the call..
Need to find another bank.
the absolute worst credit union in denver they sent letters to my old address in 2018 they never updated my new address they raised my car payment even though i sent them the declaration page document through email and they never replied …
Worst service ever, they never have any tellers available for inside or drive up service, half the time their live teller isn’t working, and when you call your almost always on hold for 30+ minutes before you can talk to anyone.
I applied for a car loan not directly in their office but by Lexus dealership.
After a few days lady from Fitzsimons called me and asked a few questions and she said all is good and ready to go. But then i didn’t hear form them for a 3 …
Absolutely horrible to bank with!
I wish I could leave more than one review because right now I am editing my …
If I could give them 10 Stars I will. Victor, and the entire staff have been amazing with my banking needs. My loyalty, and financial trust will always be with Fitzsimons Credit Union. Thanks!
Possibly some of the worst customer service I’ve ever experienced. I’m spoken to in a degrading way every time I call, and have been ever since I got the loan over a year ago. I wish I could go to a different company, because I would do it in a heart beat.
Best credit union I have had. Everyone is always friendly and they offer so many different services. I also love how involved in the community they are. I have attended a few of their classes and really enjoy the information they offer.
I have been with this bank for at least 22 years and have never had an issue. I have had two car loans through them and have saved a ton of money by doing so. I have had no issues with staff and everyone I have dealt with have been professional and courteous.
I love this credit union, they go above and beyond for there customers I been a member for 10 and I plan to stay here forever.
Special statement to Christopher Lee for help people change their lifes. ALWAYS GRATEFUL CHRIS.
This bank really sucks. Their customer service is okay; however their online banking is very inefficient and not user-friendly. Whenever I try to login, it always has the message “please call for assistance” whether on my computer or on my phone. The app for the bank is not even worth getting.
I have tried calling all morning. I just want to make a payment!! The first two times I was hung up on after being on hold for a ridiculous amount of time. Third time I called the 800 number and I am still on hold 15 minutes later!!!! …
Aweful customer service I have had many times where they are just no help and are very rude! This time i had money in my account then went grocery shopping $200+ card got declined. Embarrassed and flustered to find out they randomly put a …
I have a loan with them and I deeply regret it. I constantly have to re sign documents because they forget to file them. They also have aweful customer service. It also takes about an hour or two to get a hold of anyone over the phone.
if could give 0 stars i would. I suggest you avoid this credit union at all costs. I have 2 car loans and a personal loan. I was laid off due to the virus. so i paid off one car loan so i can get the title and sell it to pay my bills I’ve …
I had 2 prior incidents where the credit union linked my account with my daughter account. Therefore, upon the first one my daughter and I went to the branch to discuss the issue. During the conversation a separate account was established for her. The branch continued to link the accounts and caused a 9,000
lost
I really love this bank, particularly the team. Special shout out to Victor Gomez he has always been one of the most professional people I have ever met in any profession. He is one of many reasons I have and will continue to do business …
fitzsimons your employees are excellent workers. very kind and willing to help…very good service…thank you
I have had my car loan through Fitzsimons for 4 years now. I have had the best experience working with Catherine Larson on my current situation. She has been very helpful and has communicated thoroughly with me during this time. She has …
It took weeks to get my loan finalized. Phone calls and emails are never returned. They have no online payment system. They charge a fee to make a payment over the phone. If you go into the branch to make a payment, expect a long wait.
Other than your ID number they want your phone number just for cashing a check and don’t forget the finger print. One more thing it takes more than 20 minutes to talk to any one in the branch that’s if they don’t hang up on you.
I applied for a loan with them and I got Laura as my loan officer. If you get her you’ll get the worst experience going through a loan application. She makes the process too long. She don’t ever call back I’m going into my third week of …
I would look for a loan shark for a loan before using this stinking organization. They will destroy your good credit rating if you have one. 🤬🤬🤬🤬 HUGE regret getting a loan with shitsimons!!!🤬🤬🤬 …
STAY AWAY FROM THIS BANK!!!! Im ready to close my account, costumer service its just sad. They dont even have bankers on a busy Saturday morning, I went to open a new credit builder loan and after 2 hours of waiting and signing closing …
I had a direct deposit not go into my account from my school the way it should have. This caused many fees and bounced checks. Since it was a school error the school provided me with a letter to give to the bank. I followed through on …
I have been with the credit union forever. I have worked very closely with Shannon Bentley and must say it’s been the best experience I have had working with a bank. She has been extremely helpful with all my questions and needs …
I’ve had this credit Union for 10 years. There have been tremendous changes within these last couple of years this institution has went completely down hill. You can never reach a call center representative hold is longer than 30 min and it …
Went to this place for a car loan and the customer service is awful. By far the worst experience I’ve ever had. it took an hour for me to talk with anyone over the phone. I had to wait several times over a few days for someone to call me …
I would give 0 stars if it were an option. I have been with the credit union for years, and am looking to switch ASAP. Not only are they terrible at getting back to people who are applying, the customer service agents are always rude. Any …
Had to leave this credit union. They kept declining my transactions at a grocery store, despite the fact that I go there at least 2x a month. Whenever they did, I was stuck using my credit card. Now, that’s not the worst thing in the world, …
If you visit the credit union for loan, make sure you have plenty of time at your disposal. You’ll be sitting there for a while.
It is almost impossible to reach them by phone. First, the IVR does not let you …
This institution is the basolute worst. Horrible customer service! I called to try and get added to my husband’s account… They first have me send my info thu email, then say i was supposed to add it to the online application. I got …
I had documents to sign for an auto loan. Could only go in person to sign. No electronic signatures. Which is fine. Went in and was told I would probably be waiting 5 minutes or so. I instead waited 2 hours to be seen, and with no valid …
If I could give them no stars I would, this has been the worst customer service I have recieved in 4 banks i am with! I have been on wait call for 1 whole hour and also in the morning! They call you but cancel so than it can go to …
Colorado’s most Mediocre customer service in person and by phone is the worst not to say less. Most Management and employees with some exceptions sure make you feel they are doing you a favor instead of provide you with a service that …
Stephanie Romero was fantastic. I called in to get some questions answered about my account and she was more than helpful, she not only answered my questions but was very professional and got me signed up on some new services the credit …
The worst customer service ever. I’ve been waiting in line for the past 2 hours. Then its finally your turn and instead of a welcoming “hello” they give you attitude, the teller is mad and is not helpful at all. This is the worst place. Do …
Hands down the WORST banking experience of my life. Our debit card gets declined WITH plenty of money in our checking (so embarassing and frustrating). Don’t bother calling them, you will wait and wait and wait and wait (because I have …
Should we be worried as about this branch closing. So that able to keep staff and now they’re closing on days if they’re supposed to be open. They were closed Friday 4-22 and now Saturday morning April 23. I am concerned
By far the worst credit union to deal with. Customer service is absolutely horrible they don’t know what they are doing half the time and when I called to see why my car payment went up almost doubling they were extremely rude even the branch manager had a horrible attitude and was rude.
One or the worst banks I’ve ever banked with! Your better Off trusting a drug addict with your money over these people! I’m not Surprised at all with the low rating they have 2.4 is generous! They won’t help you at all they charge insane …
Drive up is extremely slow every time I come here even when it is not crowded. Also, I have a suggestion.
A semi private area or desk should be made available for notary services. I made …
Stay away. The people who work at and run this particular financial institution are unprofessional, unorganized, and unbusiness-like. Members aren’t able to utilize all aspects of their account(s) at the time of opening. The staff of the …
I cannot even being to explain how amazing Ana is. I recently moved and had to sell my car so I called and was lucky enough to get to speak with her. She went ABOVE AND BEYOND. She helped me, step by step, with what I needed to do, where I …
This place has horrible customer service. They never have staff to attend to customers. Service is slow or unavailable most days.
I love this bank the call center is always so helpful and fast, and in branch everyone is so nice
People worst place to go bank app I don’t know how they continue having this bank open worst customer service especially when it comes to a loan you apply and they never get back to you and when you get back to them they just come and tell …
I opened an account a month ago, and I have not received a debit card on the mail. I don’t think they take your money seriously. When you try to call, you will be on hold for a long time, and then the phone call drops. …
Horrible customer service, I am EXTREMELY upset with the exception of a lady by the name of PARIS (highly recommended this employee). As you can see the reviews this business has a 2.4 rating. I Always have to call and get on the call back …
Steer clear of Fitzsimons Credit Union. During the life of my auto loan, it’s always been a headache trying to work with Fitzsimmons. Their phones never pick up, and making account changes requires multiple jumps between different …
This bank has gone so far down hill in the last few years I’m still waiting for a call back from a year and a half ago from when I got in a car accident and needed help. …
I purchased a car from a terrific shop on Broadway and they referred me to Fitsimons for a loan. The experience thus far has been horrible as I immediately signed up for auto payment through my bank and have had had nothing but issues …
The management the employees are all trash close this Bank fire everybody turn their building into a daycare center for the workers over in that area they have remained closed offer no help and have the worst customer service skills I’ve ever witnessed I hope to hear from the upper management about this I hate this credit union
From this past Saturday to this afternoon, I’ve been trying to figure out some issues with my Car Loan payment. …
I would like to say that the assistant branch manager Ana Arneros is very professional and caring, amazing person. I would like to se her get the recognition that I believe that she deserves. I have been a member for over 40 years and will continue to do business here because of people like Ana.
*stars adjusted following changes they made
*original review: …
I should have left this CU after they screwed up our directions for a travel ATM card and nearly stranded us overseas without access to our funds. But not having staff during the lunch hour (probably the busiest time for a bank) because …
The credit union called me, on 12/01, to remind me that my car payment was 10 days late, which they had already received, and their software for these transactions had not been working since my due date. They need to get it together, so not to hassle the customer.
This is by far the worst credit union Iv EVER been a member. Their customer service is TERRIBLE! Especially Mario who works in Loss and Prevention was so incredibly rude and short with me when I asked him about my car loan! He should be let …
Really bad customer service and now they never have a live teller in the lobby (Southland) to help customers, claiming what many businesses are claiming now days, they are understaffed. I will be closing this account for sure. One more thing, I have payroll direct deposit and my funds are not available until 8 am on pay day.
Great Bank, but being limited to drive through options without an appointment in 2022 is just silly. They are then only bank you can’t just walk into and handle business. Don’t know what the logic is, but it’s super inconvenient
The worst bank to be with no communication with anybody I have been refinancing my vehicle for 4 months now nobody returns phone calls everybody’s voicemails are completely full. And no one has any answers ever. Definitely do not recommend getting with better business bureau as well.
Worse bank I’ve ever had they are very rude and not professional at all they will also take money and put your account in the negatives every time and play like they don’t know what’s going on whatever you do save yourself a heart ache and a headache and don’t bank with these people!
I’ve been with Fitzsimons for over 15 years. I personally witnessed an elderly man being treated extremely poorly by their staff because he didn’t know how to use their self service station/atm. As a result I’m now considering moving to another bank.
Nothing but terrible experience. For months, the weren’t able to get my online auto payments correct so then they came off as late and it significantly lowered my credit. They never send me anything in the mail when important things come up and the. I will owe a fine for “missing” it. Thoroughly recommend not using them for auto loan.
There is absolutely nothing professional about this bank. I’m in the process of switching to Chase Bank — that’s how bad it’s gotten at Fitzsimons. The phone number (303 and 1-800) doesn’t even work half the time! The online banking system …
I have been with Fitzsimons Credit Union for over 4 yrs and Ive had nothing but good things to say about this bank. I could not believe all the bad reviews I saw online. I have worked with Kevin, and Ana, Mayra at the front and my …
How is it that you can speak to someone at this bank? I after failing to speak to a person after waiting for over 1 hour I requested a call back only yo be hung up on, then I tried again and couldn’t answer because I work and they can’t even call again? They should might as well close this bank.
Call system dosnt work at all and needs to be gutted. lazy people who arnt working when they say they will be. broken mailboxes, broken online system. avoid if you value your time.
I recently switched to Fitzsimons. The account opening process was tedious and slow. They are terrible about replying to messages. I’m now not receiving the interest rate I was promised; this seems deceptive. I reached out to them twice …
I’ve been a faithful member for over 10years and they’ve more and move went downhill. I only attend the aurora location, More and more I see why I need to hold my money elsewhere unprofessional, inconsiderate of the customers time, the right hand doesn’t know what the left hand is doing . I’m starting to despise these people.
They will steal thousands of dollars from you. Then block you from all of your account access. Then never answer the phone when you do call. I am on day 3 of waiting on “hold” for 8 hours with no one actually picking up. If you decide to …
I would give less of a star if I could, been a long time customer and they have been the pit of credit unions in the area for a while.
Broken online systems, poor customer service, sometimes no customer service. sever lack of functional online banking systems.
I got an excellent service with Ana Arneros. She was so professional and well knowledgeable. She helped me through all the process to get an auto loan and I’m so happy i got approved also i got a great interest rate on my loan. Thank you for your hard work Ana. Keep up the good work.
Stupidest system ever. They have switched over to everything on ATM tellers. They have tellers inside that send you right out to so everything in the outside ATM system and then depending on what you need like a cashiers check the ATM …
Horrible system to make payments. If you go inside and want to speak to a teller they send you outside to make a payment at the ATM machine in which a teller speaks to you, you have to enter your account info and give them the payment …
Ever since the pandemic this bank took a turn for the worse. The customer service is horrible if you can even reach anyone. The phone number prompts you to press zero for a representative then ask you if you know their extension otherwise …
Their online portal is not intuitive. I’ve scheduled a payment online twice and it never debited from my bank account. I’ve attempted to speak to someone from the credit union and they don’t answer the phone for hours. I attempted to call …