Worst company ever. Numerous calls have been made to update my address and here we are 5 years later with collection threats cause you never update my address. SMDH
Do you have to put a star? Terrible. Just like everyone said – another collection bill because they have been mailing to the wrong address for 2 years.
This “business”….more like a scam….should be closed. Trash has a better track record than any amount of positivity this dumpster fire could ever generate.
NEGATIVE 1 MILLION STARS!!!! DONT EVER USE THIS TOLLWAY, JUST GOT A NOTICE FROM A DEBT COLLECTOR IN TEXAS FOR 80$ FROM ME USING THEIR ROAD OVER A YEAR AND A HALF AGO. CLAIM THEY SENT 4 NOTICES TO MY OLD ADDRESS (HOW FRICKING HELPFUL) AND …
did not get a bill except with late charges aded for not having paid prior bills (which i doubt were ever sent). seems like these guys have figured out a way to charge more that what they are allowed!
Their customer service is really poor…I had a plate toll for a plate that’s been on my Express Toll account since 2008, of which Express Toll verified that it was a system glitch that NPWTA didn’t detect the plate…but they still didn’t …
This road management and, esp., their predatory billing are why we should avoid a public policy of toll roads. They should be the subject of investigative reporting.
Your additional fees make this a very poor option. I see why you have the worst Google rating I have ever seen…. and will never drive on your road again…
$51.45 is due for this unpaid toll that I was never notified of, yet I apparently drove through the toll in 2013! Whoever is in charge of this is about to get sued.
I wish there was an alternative to this service. Due to their inability to communicate with EXPRESS TOLL. I received a charge 10 times the amount of the original toll even though I have a registered auto pay express toll account. An absolute scam…
If I could give them 0 stars I would, they sent their bills to the wrong address and then got a collection notice from an agency. Will never travel on this road again
If 0 star is possible, I will give 0. Same issue as many other ppl here. They didn’t even bother to pick up the call. Called them twice and they hang me up after 5 minutes of waiting.
Wish I could leave zero stars. Agree with everyone else here that the business practices are extremely deceptive. Did not receive a single bill until I got a collections letter for $80. Ridiculous.
Just got a call from a collections agency about a bill from over 2 years ago that I had no idea about. I never got a bill or a call or anything from Northwest Parkway.
This is Colorado for you!!!! nanny nanny, if they tried this in the Midwest people would throw a fit and get it fixed, let alone most people didn’t want a toll road to begin with, if your going to charge a toll then it should be easy to pay at time of use if you so choose, its not all about the business involved and the city.
Caution from local police departments, Colorado State Patrol and Colorado Department of Transportation, please avoid this section of road due to road damage and construction, with multiple reports of accidents and vehicle damage as well as repeated calls to law enforcement about Northwest Parkway’s business practices.
Andre helped me out on my late fees because i’m never home to receive the mail. still a bit pricey for the toll, but brought the total amount down quite a bit!
Made the mistake of taking this road while passing through. A $4 toll cost $50 in collections for a bill I never received. Terrible system. Absolute scam.
Paid the bill, got receipt, then got another bill in the mail. Ignored it as I assumed they sent it before I paid. Then 2 months later I get a call from collections.
This is such a scam. I received a bill to my parents house, where I have not lived in 15 years. DO NOT PAY THIS COMPANY! I can’t believe they haven’t been sued.
Really easy to accidentally go on their roads. Billing is a nightmare too. Vote for highway construction when it comes on the ballots so we don’t have horrible companies like this.
Terrible and unethically run business. They send you to debt collectors before sending you a bill. DO NOT USE. I would give it zero stars if that was an option.
If I could leave negative stars I would. The customer service is friendly but the policies underlying their decisions are idiotic. Get you act together NW parkway and E470, consumers are paying the price because of your disfunction
$4.20 for 8 miles a total rip-off. Moved here from Illinois where there are numerous toll roads, the average price is 6.9 cents per mile not 50 cents per mile. No wonder we saw very few vehicles using the road. Will avoid in the future.
Scam of toll way! We dont think about stuff like this until it happens. I have proof of my payment with my bank and they sent me a debt collector letter of 52.10!
Called to tell them I have no idea what this is and there is no way I was driving on this road at this time. I work from home! No soap. They swear I owe it and I’m being charged and additional $180 because I supposedly received the bill twice??? Complete scam.
A criminal empire sponsored by the state. Another criminal empire that as far as I can tell encourages criminal activities. Slavery isn’t a problem in most other states… For example
Jesus!, can I rate you a minus 10?
I can’t find a way to access my account and pay my $3 charge. I have been trying for an hour now… Expecting this will corporately/magically mutate into a …
I mean, I called customer service to make sure I only had to pay $4.80 and there weren’t any hidden fees like others have gone thru, and Andre was very nice, but notwithstanding, getting a bill from a private company for a toll a month later with a $1 admin fee is not convenient…best to be avoided if you can.
Becareful of this company, i never get the bill till i got bill from attorney about collector and cost me $148 because i didnt pay for long time but why i always got bill from Express toll? Why they sent me everytime but Northwest never
STAY AWAY FROM THIS SCAM! Foreign company is robbing hardworking Americans. Very dishonest, un American, and evil organization. This should be illegal. Show some integrity and stop scamming honest people.
SMF!
2 times we have received bills from Linebarger Goggan Blair & Sampson, LLP for fines and interest for bills from Northwest Parkway we were unaware of. They said they sent them but we received nothing. One was for over $500 and one is for $137. This one we will fight.
Worst experience ever….how can these people operate in this manner. Sent to collections for a toll even though I have an express toll account…told by the customer service people through management that there is nothing that they can do …
Awful. I looked online and my payment is up to date, then I received a bill from a debt collector for $158, the bulk of which is late fees. TERRIBLE Organization.
Do not ever use this road. No clear indications of the toll road, and excessive fees. 1.25 for the toll, and they want 1.10 more for a “processing fee” and so they don’t have to pay for mailing the bill.
Never received any bill and in the end of the year it was turned over to collection agency with huge late fee, do not use unless you have an account directly with them. Bad way to do business.
HORRIBLE COMPANY, LIARS, RUDE, AND UNCARING!! I RECEIVED A BILL, TRIED TO PAY ONLINE AN ERROR MESSAGE SAID THE BILL WAS LATE (although I never received a previous bill) SO I HAD TO CALL. THE WOMAN ON THE LINE GAVE ME A TOTALLY DIFFERENT …
Paid $3.20 to drive less than 1 mile on this road by accident the 1st day I arrived in CO. They would not waive the fee. PRO TIP, change Google Maps to: AVOID TOLLS. This road is a rip off. Huge waste of space and energy. Just make it a public road.
Today I discovered that the Northwest Parkway and E-470 are not the same thing despite being the same road with the same collection methods and no clear differentiations. Word of caution; if you get a bill from one, check with the other. Otherwise, you may find yourself with compounding late fees that you had thought you paid.
STAY AWAY! We were customers who had an account and still got billed over $85 in fees and penalties. This is outrageous that they are allow to extort cash this way. Will NEVER use their roads again!
Fuysmf!
Spent 20 minutes on the phone with them trying to pay the bill. Both customer support representatives very rude and not clear about what I needed to do to get a bill taken care of.
Had an account, got a bill anyway. They wouldn’t refund processing fee that I should not be charged. I think BBB is probably the better way to go here.
I too just received a collection letter from Linebarger for $52.05, I drove on that toll one time. I have never received a bill prior to this notice. When this many people are saying the same thing…that’s a pretty big red flag!!
They never send you a bill until months, if not close to a year, after the original charges and then over half of the bill is late fees. They will not work with you on the late charges even though it is their fault for not sending the original bill. Stopping ripping people off with late fees and get your business together.
received NO bills. Got one late fee from some Joooo lawyers in texas of all places. Im going to get a plate cover for this toll road should i decide to use it again. Top is all off… the website is down… …
unethical organization supported by the State of CO – received bill for tolls 2 years old due to IT error. unable to get anyone above CSR to discuss, will not respond to voice or emails
Is this service not already tied to the C-470 Toll payment system. I never received a bill, but somehow lawyers were able to mail me a collection notice at my home address? Sketchy!
Apparently this is a completely dishonest fraudulent company.
Billed me for two trips on their road. I have internet documentation from a driving monitor device to show that I did not drive my car at all on one of the …
Horrible. Incompetent billing and organizational practices. Will never drive on this road again. Wasted hours of my time on a dinosaur of a phone system and paid them far more money than owed to stop receiving collections and billing from $2.63 for from years ago which were not included on my account which had a credit of $35.00.
Zero stars, if possible. Exact same experience as everyone else. They claim to have mailed 4 bills but I never received them, and now have been contacted by a debt collector.
This till road is just a government sanctioned grift. These people charge late fees 200% of tolls and they do not adequately mark the toll road nor do they provide a safe place to turn around. There is no place in this state for these people or this company.
Everytime I use the tollway I never get a bill until it goes to the attorneys at law that represent Northwest Tollway. There is never any other notice prior to this, and though I pay my bill promptly evertime this continues to be a problem. Very frustrating!!!
same as above, dont get a bill in the mail till i get the second one, with an additional late charge of 25$, heaped onto the 2.40$ that was my bill, then I try to log on to their website, can’t logon with the information on the bill, I get …
absolute scam of an organization. You won’t get a bill, you’ll get a collection notice about 1 year later for 5x the original toll. Someone needs to put this toll road company out of business.
I use NW Parkway frequently and today I am so glad I use that route. I am embarrassed to say that I ran out of gas on the parkway. My husband was going to have to load up the baby, get a can of gas and come and meet me. Instead, the nicest …
SCAM. Just like everyone else, I just paid a bill I was UNAWARE of and received another one. I was never notified but somehow when it actually went to “collections”, then the bill got to me. Strange. With all these horrible reviews, is there anything we can do? This is a total scam!
This place sent a bill for a vehicle and license plate I’ve never had. How is everyone else going about contesting this without getting the run around? Apparently this is a problem that’s ongoing in the Denver area.
Nice road, but they send your bill to the wrong place and then charge you late fees for never getting the bill they never sent. Scam company. E470 is no better. …
There is a sign out of Lafayette that says “to I-25” and if you go that way you’re stuck on this toll road. You cannot choose to get off without entering the toll road. You’ll be billed by mail $3.70 plus postage to get to I-25. When you enter a toll road anywhere else in the country it’s clearly marked. Not here!
Reading through this review section is horrific. There are clear FDCPA violations. It is unethical and harasses the everyday person who does not know this law. …
Doesn’t even deserve a star. WILL report to BBB as well. I am never in this area as I live way South of Denver for the last 7+ years. All of a sudden I’ve received a past due letter from some attorney’s office claiming I have a large debt. …
One word…SHADY! They charge you a process fee for using the road in addition to the legitimate charge. Then they tack on a mail fee to send you a bill! Don’t use this road. I say call all the local news outlets to investigate these …
Bogus charges every time I get a bill! How do these people stay working! Isn’t this OUR road? I don’t mind paying the toll, but paying all the extra added fees that take 10 days to process is corrupt! Charges for “mail.” Charges for using a …
Avoid the tollway at all cost! Never received a bill. They say they have been sending bills to the wrong address, though I have lived at my current address for years. They added nearly $50 in fees and sent to collections. Took a lot of time to clear up.
I got a letter from Linebarger Goggan Blair & Sampson for a notice of debt for $80. I drove on Northwest Parkway in May 2018 and heard NOTHING of it until I received this letter in JUNE 2020. I called an associate and they said statements …
HORRIBLE!!!! Just as the previous people have said. I too received a letter from Linebarger Goggan Blair & Sampson stating I owed $48.60. When I called and spoke to Brent he indicated that Northwest Parkway had sent me 3 bills and gave me …
Either this company is incompetent or it is running a scam. I made the mistake of getting off on the wrong exit and ended up with over a $100 in collection fees. They are making their money off of scamming customers. DO NOT PAY. Rather …
This “private toll road” company is deceptive, coercive, and abusive. They apply tolls and late fees without warning and have an extensive methodology for gathering ridiculous amounts of money for using a road. Avoid using the road at any …
I’ve never driven on this road but have letters from the collections agency like everyone else. I absolutely will NOT pay them one cent and neither should you. Obvious scam is obvious.
Got a letter from a collection agency for $50. Never received a bill or a phone call. This company needs to be shut down. I’m starting a lawsuit against them. If anyone would like to help me join the Facebook group ‘Coloradans against NWPKY.
I can’t give less than 1 star. Same as others. After the start of the year, I receive no bills except for the final notice/collections, demanding 130 dollars in fees, aside from the 30 dollar toll. Will report to BBB, as there’s not much …
If I could give ZERO stars I would. I am not sure if Google has some sort of deal with Flatirons mall or what, but I just received a bill in the mail from Go-pass. Google took me to the mall and sent me via toll road. I had no idea I was …
I’m in the same boat as the previous reviewers. I have an express toll account, but NW Parkway’s toll booth failed to pick up the transponder. I even have my express toll statement proving that my transponder was fully functional on the day …
same story as everybody else, here. collections from a vehicle I havent owned in 2 years, which was sold to purchase the house I’m in. I have proof of change of address being submitted at the time I relocated, as well. …
These guys are evil. I got two bills in the mail for $3 each. Every time I would get a bill, I would try to log into the website with the reference number given to me. I could never log in and pay. I then got a bill for $57 from their …
Terrible. I am going to start a class action lawsuit. This toll authority is ridiculous with the same story. Get a notice from collections months later with added late fees after they said that they tried contacting many times – when in fact they did not. 0 stars.
Northwest parkway factually is now rated as the highest toll fee in the world per mile. Additionally, be careful, there is serious road damage and construction for the last 10 months that have caused accidents. Broomfield police department recommend drivers avoid this section of road.
I got a bill dated April 26, 2016 for $100.25. This is impossible. The license plate they listed is a Kentucky license plate. I haven’t had a Kentucky license plate for 6 years. lol Not to mention, the plate is sitting in a box in my …
Today is March 9, 2020 and I got my first notice via a collection agency that I had an outstanding bill that I was never made aware of. The charge was from August 2018. Ridiculous.
So I just received the same phone call from an attorney’s office regarding a so-called unpaid account of $77 from 2011. Looks like a scam to me. As I read the complaints below, rest assure they won’t get a dime from me.
I accidentally got on their toll road–didn’t mean to. Got a bill that looked like an ad. Second one came which I paid, but it must have crossed in the mail with their 3rd bill assessing a big fine/late payment fee. Called them, they …
My husband and I received a $51.85 bill on 09/10/2018 I called and asked how this bill came about, I was told by Valerie Rascon the customer service rep. that $ 25 civil penalty was added to the bill since they send the bill to the wrong …
You never ever sent me a bill but sent me straight to a collector. Seriously. I would pay if you send a bill. You must be in bed with them. Just to Jack up fees, rip people off and hit them for fees. BS. I wish someone would start a class action lawsuit against them.
Just received a bill with a late payment when I never received the original bill. Although it is only $2.50, I wonder how many others have had similar experiences and like me just paid it instead of having to deal with what sounds like terrible customer service agents.
I moved from CO to WA in 2017. After that, I changed my license plate. And now I received a bill of 50$ in 2020. After 3 years…. Are you kidding me? I am not sure if this is scam or what.
Same boat as the previous reviewers…..if you are from OUT OF STATE, do not accidentally get on this Toll Road !!! Here is the review that I just posted to the Denver Better Business Bureau (fyi – I rarely, if ever, get this upset, but …
Nice how on the far right it says do not enter till road for E-470 but the whole strip is a toll road. One is just E-470 and the other is NE toll, very misleading and a scam. You shouldn’t make an entire highway into 2 different tolls. …
I think the way they do business is very unjust and unethical. I understand if I use their roadway it is reasonable to be charged a fee, but this is way over the top!!! My wife went through a $1.30 toll, and then they hit us for $48.70 …
I have an account with E4 70 for years, now I got a collection letter for 1 toll for over $110. My question is, do they do this on purpose so they can get all this money from us? It’s supposed to be the same highway!
They are a corrupt company that attempts to charge you extra money even when everything is in order with your account. I would not trust them at all. However because they know they have you and can get away with anything they want they charge you extra money at every turn. If you can avoid using their system and their roads do!
I’m through with this road. Every time I get on it I receive two different bills with all these late charges from the outset. They tack on ridiculous fees even for 2 weeks late. Then they don’t let you login and pay online. You have to call …
If this isn’t some sort of poorly veiled form of criminal extortion, it’s sure looks like some sort of mob front. From a website that keeps funneling you to sign up for a subscription service with a hefty initial deposit, to a guest …
We had never received a bill, notice, or anything from these SHAMwow dink-heads. Then one day we get a collections notice from a law office! We call them and they notify us that we had a less than $15 charge in November of LAST YEAR, and we …
I’m not sure if this is a scam, so much as the people running this operation are incompetent and have no authority willing to hold them accountable (they’re based out of Portugal). The government-run toll roads were always able to find my …
They never invoiced me! I never received any bills! I received a bill from the office of an attorney LInebarger Goggan, etc stating that I owe FOUR times more than the actual usage fees. I will never use this toll road! I do not think they make proper effort to invoice people. A true rip-off!
This is the absolute WORST toll authority EVER. I have never received a bill from them, only a collections bill from an attorneys office that was seven times more than the original charge THAT I NEVER HAD THE OPPORTUNITY TO PAY. I’ve never had a problem with E470 or tolls in other states. This should be criminal.
Similar to other reviewers I received a late bill with fees months after supposedly using the road, I can’t pay online because it’s past due and their phone system keeps kicking me out. So I don’t know how I’m supposed to pay this bill anyway. They’re not making it easy, probably hoping to add on more late fees 😤 …
Fraudulent charges sent to addresses out of state. The agency turns over information to debt collection services to threaten people with fines. Shameful business. File against them with the Better Business Bureau.
I received a bill, like everyone else, for tolls dating back to 2018, including “Process Fee,” “Late Fee,” and postage. I’ve paid every bill as I received it, and it’s beyond comprehension how they came up with this bill.
Is this even legal!? I received a bill at my parents address, not even mine, from a debt collector. She said that the bill was for 2014 and that they had been sending bills to an address I haven’t lived at in 4 years! What a scam! I paid the debt collector $50 dollars for a bill I never received! Terrible!
Just received a phone call from a debt collection agency for unpaid tolls 4 years ago. Really???? I am really good about paying this group because they suck so bad. But, waiting for 4 years to collect a toll. This is the first I have heard …
This company failed to contact me and claimed my address was incorrect with the DMV. They then proceeded to have debt collectors contact me as the first and only time I have been contacted about it. No consideration for reducing the fee as well.
Another transplant victim of this toll road. It’s been about 2 years and I received a letter through the mail. It was from Linebarger Goggan Blair & Sampson, LLP. I called them for the details of this charge and all I got was that they …
Paid the bill and have the charge on my card from a year ago. Got a late bill saying it was never paid. Lesson learned: save toll road receipts for the remainder of my life apparently. Reported the initial charge from when I paid as fraud on my card.
Just got my scam bill. I have an EZ pass so not sure why I have a bill from these people. Do we start a class action lawsuit? This is clearly a scam. If you want to join me in starting a class action suit please shoot me a message on FB : Name – Zach Daniels
What a sham!!!!!!!!!!!!! I live in Wisconsin, flew into Denver International Airport and drove west to California. Never knew that I was on a toll road. No booths to collect money. …
All of sudden got notice from LGBS, asking to make payment 52.05$
They are saying i have used this toll road in 2017 and i never received bill from Northwest Parkway. …
they continue to bill through their law firm / collection agency that i am sure are owned by the same entity. This is for a license plate only ever registered to my current home…. I have never received a bill, yet somehow this law firm mails me at my same address i’ve had for 4 years.
I am posting this not to contradict others’ experience but to report a reasonable resolution to a billing dispute and to suggest which might be work for you in similar circumstances. …
Went to the first exit and then turned around to get back onto I-25 I didn’t know it was a different toll then 470Toll (which is another jacked up toll payment system). I paid the 470toll bill but then got this late notice. I called …
Was billed a collections letter for a plate I haven’t owned for 8 YRS! 8 YRS YES.
I had paid countless bills to the NW toll and never a peep in 7 yrs of owing …
Negative stars never go through this tollway. I didn’t even know I ever went through a tollway or that it existed and they just sent me a bill for $50 for one toll that I went through in 2012. That was 4 years ago and they just contacted me …
What a scam, we also received no bills nor a notification for any toll and a week ago got a letter from a debt collection place for $50.00. This is ridiculous that they are doing this to so many people. It sounds like they need to get their …
Receive a bill that is supposed to auto pay out of my account, past due. Can’t pay online because the online bill pay wont add any payments. The whole thing is broken and terrible. You’d think for the now $7.60 per toll since its late, they could make paying these ridiculous bills better! It’s easier just to suck it up and take I-25!
Same story as everyone before. Never received a bill that was originally $10.85 and now collections is asking for $136. If anyone starts a class action lawsuit please involve me, I’d be happy to share my experience.
Everyone reading this, I researched about this shady company since I have an issue identical to all of you guys. Kindly please contact the Colorado Attorney general’s office. I have done the same, but kindly please do your part and make a complaint about the consumer fraud experience you had with Northwest parkway.
The absolute incompetence of this office, and their business practices are ridiculous! They billed my license plate tolls to my ex-husbands account when the vehicle was registered in my name, I have an electronic toll pass and I have an …
DO NOT USE THIS ROAD!!! Unethical and unprofessional at best!! I had tolls totaling less than $10…never received a bill from NW parkway. I don’t know if my mailman missed my house 4 times or what?? But…I certainly got the bill from a …
Same as everyone else. Never received bills and was hit with a huge collection bill 3 months later. This needs to be investigated by the Colo Attorney General. Report them.
I got a bill in the mail for $151 from Linebarger Attorney saying I owe NW parkway a bill from 2017. Not once did I get a bill in the mail so I called NW parkway and they had an address in their system from 6 years ago that they said they …
These guys are very very dirty.. The state of Colorado should look into their practices .. They build up charges against you that are non existent.. it is amazing the state of Colorado let’s them do these shady practices.. Very unethical. Do not give into them.
I also received a collections letter from lineinebarger goggan blair & sampson, llp for tolls on a car I sold before the toll they are claiming. I called LGBS and the agent I spoke to on the phone was the rudest person I have ever spoke …
Worst toll road out there. No notice or bill sent at all until it reaches the collection agency, which of course skyrockets the bill. I wish I could rate this place at 0 stars. This is a massive scam engaging in scummy tactics to increase …
No bills until a letter saying I owe $52. I have the express toll transponder and am supposed to get email bills. None of that happened. Absolutely ridiculous. Judging by their 1 star rating, I’m not the only person to have this issue.
Live 1800 miles from this highway. got a statement that looked so fake, the envelope looked like the kind we get our coupons in. Then today we get another one(10/2/14) that has a 20.00 fine for late payment. Total of $35.20. This one also …
What a scam. avoid this road AT ALL COSTS. Same thing as several other people on here, I received a bill from a debt collector, sent to my parents house. This was weird to me since the car I drove on this road was never even REGISTERED at …
I got bills from them and paid then got bills from express toll. I said I already payed and they were telling me that express toll is different. Now i’m getting double charged for a short drive past e470 at i25 and a ton of late fees! Why is this a separate entity its the same road!
Had a bill from my wife using for 4 dollars. When she used the toll it said 3+ free and did not yet say “with express pass” but that was the stipulation. Did not know until 2 years later. It was $275. They would not take payments of …
Best advice to avoid a headache and scam is to call the customer service number one month after you go through the toll. Despite the organization’s fraudulent system of not sending a bill until several months of waiting for late fees to …
Total scam how does the state regulators allow them to conduct business like they do. They don’t just bill for a toll they have fee’s on top fee’s that literally could cripple any hard working person. But the kicker is they are all made …
All I did was act proactively and call and ask to get email bills instead of mailing bills. I have had no problems related to my billing. They are required by law to mail your bill to the address the vehicle is registered to. I actually had the experience other reviewers are listing with E-470…..
Do everything in your power not to use this company and if you have to use Northwest Parkway’s automatic billing – never express tolls (company that runs E470). Their billing is never right. If you sign up with express toll they will double …
I will never use this road again and will tell everyone how deceitful they are. I went to the airport in June and paid the bill from Express Toll and thought that was it! On Saturday I got a “Collection Agency” bill for 119.60 from …
I received a collection letter asking for 50.05. However I never recieved any bill nor notice from this company before. The collection letter with ridiculous amount is the first thing I received from them ever! Be carefully with this …
Either completely incompetent or deliberately exploitive. Sent a toll to collections years after the fact for a bill I never received. Clearly knew my address and sent me other tolls. Never once had the decency to mention the one they missed with those letters or anything.
Sure it’s annoying to pay tolls, but my experience has been nothing but convenient with this company. No stopping on the highway, just get the bill in the mail and pay it online (no credit-card fees). Easy peasy. …
I have a $2.35 bill I have been trying to pay for over a month. After trying the online portal, it told me it couldn’t pay my bill normally because it was past due, so I had to create a login. Ok, so create a login, no problem right? But …
I was sent to collections after being 1 month late (due to slow post office mail) and now I owe $100 on a $15 bill and my credit has been negatively impacted. What a terrible policy, terrible company, and there is nothing that we can do about it.
Zero Stars. Same experience as everyone else. Never got a bill. Received one from a tax collector in Texas. Called them and they told me they mailed me 4 for bills. We always pay our bills. It’s hard to pay a bill when you don’t get a bill. …
Drove on it once while passing through the state, about destroyed my car from potholes. I had just barely moved and was working on having my mailing address changed. Charged me $25 for late fees after just a short period. Ridiculous.
I am outraged to find out this company illegally connected my name to a license plate I have never owned. They sent me a letter saying $550 went to collections. Never did I receive a phone call or letter before collections. This toll road …
Would give 0 stars if I could. Got charged upwards of $60 by debt collectors before the toll bill came in the mail. Has been less than a month since I used the toll road and somehow had an outstanding debt. Do not use this toll road.
I received a bill in May of 2016 for charges unpaid in 2013 and 2014 because these idiots cannot do their jobs. They tell me the charges stacked up because they couldn’t find our new address though we owned a house and updated our records …
Traveled through Colorado on vacation one way. Drove through Wyoming on the way back home. I got the bill ($4.25), paid it. They cashed my check December 4. Got bill today from Linebarger Goggan Blair & Sampson, LLP stating that I owe …
Got a letter from a collection agency saying I never paid a toll despite never getting a bill. I refuse to pay, this is a scam. Just look at all the reviews, this is a purposeful business practice that should be shut down immediately.
Small bills still getting a year later. Id much rather stop and pay. Here we stop with destination. Get ticket for how much, pay when we arrive. If you want to send a bill fine but not in 4.00 increments spread out over a year for someone that travels!
Today I got a bill for supposedly using this tool road in July. It’s now November 19th. This is after getting toll bills from another entity for the last four months. I hope I’m done with these jackals, but I have a simple solution. No more …
Another post wishing I could rate it zero stars. I’m driving south on I-25 pulling a trailer. Traffic is heavy so I’m very busy avoiding other cars. I notice traffic is stopped on I-25 ahead of me, so I take an exit without having the …
they come up with unpaid toll from 2015! Never sent a letter and suddenly 51$ from collection agency!
that wasnt a first time to have situation with them. …
Absolutely awful. Paid the bill after a toll. said I was cleared, but supposedly had an outstanding bill of $1.85 (no notice sent) and they sent to a debt collector and then get charged $50 because of the filing to them. No contact from them at all. These tolls in Colorado are garbage.
Not only are they ripping people off, they use a Texas Law firm to threaten you. They will claim they sent you 4 bills, which went unpaid before they turned it over to collections with the law firm. I always pay my bills and I never …
Got a nastygram from the collection agency last week saying I owe 93.80. I’ve NEVER received a bill prior to this from NWPkwy and I know that I haven’t driven this road $93.00 worth. I can’t log in to view the charges because I don’t have …
An absolute scam.
I was billed for using my classic car on the NWP Plaza. Which sounds fine, except for the fact that my classic has been in pieces for the last 3 months (and I …
Sent me a bill when my car was already registered with the system. Refused to waive the mailing fee. I could put up with all of this, if Andre with customer service didn’t rudely hung up on me the second after he took my credit card number. …
I received a bill for $82.60 so I called the call center to see what it was about. They stated my vehicle went through 1 single toll back in Feb 2018 but I’ve never received a bill until today. After looking at the hundreds upon hundreds of …
Just got a collections notice on this toll road that i have NEVER heard of. This includes me getting any previous notice of a bill prior to me being sent to a collections agency. How can you send ANYONE to collections before giving them …
Wow. Glad I got this one paid. A $4 wrong turn nearly cost me my good credit and my good name. Bonnie was nice but firm with me when I called. I am glad I got it paid because their fees go up each month you put it off. My advice, create an …
I also experienced with others have, the first notice I received is a “LATE BILL” I have no issues with paying it, even along with the late fee, but it seems they are so behind that before they mail it out it is late because they cant seem …
I got a bill almost after 8 months saying I have a due of $10.85. I paid my toll immediately after using E-470 to express toll. Now they are saying they are two different tollers. I do not know. I am an international student and do not want anything wrong on my name. But somehow this does not feel correct.
I received a bill with some charges that were from 1 yr – 2 1/2 years earlier. I have a toll tag, and have had a toll tag for about 4 years. I was told that they tried to mail the bill, but it was returned 3 times in 2017, so they stopped …
Four times in the past year their equipment didn’t read our Express Toll transponder and all four times we were mailed a bill, plus fees and additional charges. When I reached out to them they say that their system is delayed by 24 hours …
Complete scam artists. Paid my bill in November. Sent me another bill for the same dates, now with late fees AND “convenience” fees! Plus, they are supposedly a complete different identity from ExpressToll, who also sent a seperate bill. …
After some calling around and investigating. We found the bill from the wonderful attorney’s office was from November 2016. A $3.00 toll ended up being $80.80. We were able to get $40.00 knocked off the bill. Very sad. Needless to say …
Received a toll bill for alleged tolls that occurred 3+ years ago. I pay my tolls through expresstoll. Customer service “one time courtesy” waived the fees that I don’t even owe. Demand that the account be zeroed out. If they don’t, then fight them in collections. Make them pay.
I have an account with them & enough money in the account to cover my tolls. I received a new debit card a few weeks ago & did not update the new number in every place yet, they sent me messages to an old address & any email sent was in a …
Very poor customer service! Just received a bill with late charges. The car has been registered. When I called to inquire about the bill and explain this the representative simply said the car must not have been registered at that time. …
IF YOU GET A BILL, DO NOT PAY IT!!! IT WILL NOT REFLECT ON YOUR CREDIT!!! Just like other reviews, never ever received a bill, the lady I spoke with stated they didn’t start sending the bills until December of 2016, the toll took place in …
0 STARS. Received two letters yesterday from a lawyer collecting a debt on behalf of Northwest Parkway which I thought were bogus but I always do some investigation to make sure. Come to find out it is for this toll road which I’ve used a …
Never took the highway. But I’ve received past-due notice email with past due fee. From the bill, they said I took the highway twice, and they sent me a mail three times before past-due notice. But never received any mail. Just got the past due notice with $62.45. So ridiculous
They will bill you to the address your vehicle is registered. Make sure you keep that address up to date, otherwise they will continuously bill the wrong address. I got my bill two years later from a collections agency. They were able to reduce the price of my bill, but I still have to pay 5 times the amount of the original toll.
I have never received a bill for my usage of the Northwest Parkway until yesterday, when I recieved a letter from a collections agency asking for $248.70. I called a representative from the Parkway who claimed that my address was not …
I received a letter from a collections agency for a toll that I apparently incurred in June 2016. It is now March 2020. I was accused of not updating my address with the post office (which is not true) and that’s why I never received the …
Just got a collection bill from Linebarger, Goggan, Blair & Sampson out of San Antonio, TX. Thought this was bologna so had to do research and find out if they were a real law firm (they are (obviously an online law school bottom of the …
Modern day highway robbery! The WORST and LEAST LOGICAL Way to manage an expressway. Two SEPARATE companies manage the payment of the plate-pay toll. It is confusing and a trap for late fees. You think you paid it but did you pay BOTH …
Maybe there is a class action people can file against this company. I drove through Colorado last summer in 7/2019, and I first got a bill from E-470 Public Highway and paid it with late charges ($29.30) I shouldn’t have had to pay. Then …
What a joke. I’ve had an express toll account for 15 years. All the sudden I start getting bills in the mail for a toll from over a year and a half ago. If I’ve had an account with money in it for them to take from, why would i receive a …
Same story as everyone else. Received a notice from a bill collector 3 years after going to Colorado. Never receive an initial bill. Just to reiterate what someone else said, please report your experience on the general attorney’s …
I had to MESSAGE the CEO on LINKEDIN!!! Search for Pedro Costa, CEO at Northwest Parkway LLC and message him. Note that the Toll Authority is operated by a foreign company called Brisa. Which is the company Costa works for. They have a …
Received a bill 16 months after a toll happened on temporary plates. Called Valerie, who is completely rude and incompetent, told me she would move my bill into my account and lower my rate to the transponder rate. I asked for photo of …
Was just sent a bill with a $20 late fee even though I was never sent a bill from the get go. This is very criminal. Seeing that this is happening more and more often from the reviews. This could easily become a lawsuit. This is so not …
This road is a joke and literally highway robbery. I take this to save 15 minutes on my route to work but will absolutely be taking the long way from now on. They’ll tell you they’ll email you a bill but very frequently they are late and …
Double billing, sending to collections after not sending bills… This road isn’t worth driving on. I had tolls sent to collections even though I know I paid every bill they sent me and I also paid for driving on NWP through Express Toll.
Similar experience to others. $6.15 original charge (which seems very high for a 9-mile stretch of road!) sent to collections after 3 months even though I didn’t get the bills. They added $1.50 for two mailings + $25 “civil penalty” (how …
My name is showing up on a bill to a car that’s registered to my stepson, he was on my insurance but the car registration did not include my name. In addition these dates had already been paid for, but keep reoccurring . I have MY account …
It still blows my mind as to why we have to pay for these roads (especially this one) when our state taxes are already sky high. This is extortion. It’s sickening.
The woman I talked with was extremely rude. When I asked who I could make a complaint to, stated that it was privately owned with private investors. I could hear her laughing with someone else on the phone. Thos is a horriblely unprofessional company. I would give no starts if possible.
Toll road not marked at all on the section of I-70 outside of Denver. Charged a fee to mail the bill to me as well. Called and was told they would have to see what to do; they were not helpful at all.
Absolutely disgusting. I accidentally ended up on this road- did not know it was a toll, no way to get off the road without being charged- received two bills – thought they were for this mistake. Paid them- found out this is a separate road …
Called the attorney generals office to file complaint against this toll company. I was driving a rental, no signs are posted alerting you of toll road before you enter and no exit options to get off the road to avoid paying the toll. Only …
Apparently we have 2 different toll companies in the Denver area? Who’s the council people who approved this so I can vote against it. I have an express toll pass and I get mailed a random bill from these people saying I’m late and owe $15 …
Horrible customer service. No willingness to help; no semblance of what it means to be empathetic. The bill states to give them a call if you have an ExpressToll account in good standing – DOES NOT MATTER. I was told numerous times, …
Ongoing scam. Even if you have an Express Toll account for for the 470 Beltway, try not to use this road through Broomfield County if you can avoid it. They will find a way to charge you separately and include a late fee. (Broomfield County starts at Route 36 at Flatirons Crossing and ends at the I-25 exit.)
I received a collection letter last week from Linebarger Goggan Blair & Sampson on September 2nd for a toll charge from March 31st. The bill is for $80.20. for a $4.10 toll charge. Northwest Parkway never once sent me a bill. If I had …
0/5 stars. Like many others, I received a debt collection bill out of nowhere for a road I had never been on. I also never received any statements. I called Northwest Parkway and asked about this. I spoke with Monica, who looked at the …
B.S. scam. We received 2 bills. We thought we had taken care of the toll payment when we paid the first bill. Then around two months later we get a second bill! We will do everything possible to never drive on this stupid toll road ever again!
Negative star rating for this charge for using this portion of road built by another company and obviously not affiliated with 470 tolls, from a 6.00 charge to 52.00 and sent to collections. This should be criminal for companies to charge …
I received a notice from a debt collector this week (November 2022) that I owed Northwest Parkway $53.20. I called Northwest Parkway and discovered that the original toll was from July 2022 and was $6.60. …
I am certainly not the first to identify how poorly this Tollway’s operations are run. Incredible lag in payment, charge a 33% mark up on stamps to mail a bill, sent 52 days after traversing their holy land and given 12 days to pay it. Great motivation to avoid this road.
Absolute scam. Just received a bill for the first time, a week after the payment due date on it. No idea I used a toll road while in the area three months ago. When paying online, it says they sent mail three times and charged for each. Not …
This is literally the rudest company I have ever interacted with. How can you treat a paying customer like garbage when the mistake is on your end?
They send bills late and then hit you with late fees.
I can confirm the billing nightmare.
If you find yourself in a collections situation, DEMAND A FEE REDUCTION!
I also got these bogus letters that I owe money and I’m not paying either.
The website for paying and the website viewing rates are two different ones. Ridiculous on the set up. Website is not user friendly. Garbage.
STRAIGHT UP CROOKS! RUDE THEY LAUGHED AT ME. CHARGING ME $50 FOR A TOLL OF $1.25
Just received a bill from this company for a toll in June 2019. It’s July 2020.
Worst company ever. Numerous calls have been made to update my address and here we are 5 years later with collection threats cause you never update my address. SMDH
Do you have to put a star? Terrible. Just like everyone said – another collection bill because they have been mailing to the wrong address for 2 years.
Used this road twice in the last 6 months. Never got a bill. Now I owe late fees apparently.
One of the most expensive tolls per mile in the country. Complete ripoff.
This “business”….more like a scam….should be closed. Trash has a better track record than any amount of positivity this dumpster fire could ever generate.
I would leave Zero stars if I could…
They have the worst snow removal crew in the state you would think for the price you pay on this road they would have the roads heated
Just got a bill that was sent to the collection agency right away never received anything until that letter. What a scam! avoid this at all costs
I will never use this supposed service again!!!!
Due to an supposed address issue, I did not receive any bills and the $60 …
I received a bill from a collection agency for an unpaid toll. I have literally never been on this road.
Sending bills of collection to the wrong people. Maybe you should look at your business practices. We do not drive on your toll road.
Scam artists, pain to use and pay. They relish sending you extra fees and nonsense.
Same as everyone else. I paid late and got a collections bill.
Charged me $0.60 to mail me the bill. So cheap they make me pay for their postage and printing ink!
Same story as everyone else…got a bill in September 2020 from a charge made in December 2019 filled with extra late fees. Ridiculous
NEGATIVE 1 MILLION STARS!!!! DONT EVER USE THIS TOLLWAY, JUST GOT A NOTICE FROM A DEBT COLLECTOR IN TEXAS FOR 80$ FROM ME USING THEIR ROAD OVER A YEAR AND A HALF AGO. CLAIM THEY SENT 4 NOTICES TO MY OLD ADDRESS (HOW FRICKING HELPFUL) AND …
Tried to use the license plate toll, they could not get my address right and a $4 toll turned into a $50 collection. I will never use it again.
I got a bill from a debt collector saying I owed $52 and this is the first I’ve heard of it. Shady business !!
What a scam. I’m getting charged late fees for tolls I never even got a bill for in the first place.
did not get a bill except with late charges aded for not having paid prior bills (which i doubt were ever sent). seems like these guys have figured out a way to charge more that what they are allowed!
Never got a bill in the mail and now paying the 50 dollar late fee. Worst service ever and completely ripping off people. Unacceptable.
Their customer service is really poor…I had a plate toll for a plate that’s been on my Express Toll account since 2008, of which Express Toll verified that it was a system glitch that NPWTA didn’t detect the plate…but they still didn’t …
This road management and, esp., their predatory billing are why we should avoid a public policy of toll roads. They should be the subject of investigative reporting.
Your additional fees make this a very poor option. I see why you have the worst Google rating I have ever seen…. and will never drive on your road again…
This is a big fraud! I paid my bill two months ago and I still received a note from collections! Shame on you!
$51.45 is due for this unpaid toll that I was never notified of, yet I apparently drove through the toll in 2013! Whoever is in charge of this is about to get sued.
I wish there was an alternative to this service. Due to their inability to communicate with EXPRESS TOLL. I received a charge 10 times the amount of the original toll even though I have a registered auto pay express toll account. An absolute scam…
If I could give them 0 stars I would, they sent their bills to the wrong address and then got a collection notice from an agency. Will never travel on this road again
If 0 star is possible, I will give 0. Same issue as many other ppl here. They didn’t even bother to pick up the call. Called them twice and they hang me up after 5 minutes of waiting.
Wish I could leave zero stars. Agree with everyone else here that the business practices are extremely deceptive. Did not receive a single bill until I got a collections letter for $80. Ridiculous.
I love how the signs on I-25 said “tolls waived, testing.” But I get a bill in the mail regardless. What a scam..
Just got a call from a collections agency about a bill from over 2 years ago that I had no idea about. I never got a bill or a call or anything from Northwest Parkway.
Received a bill from an attorney for a time we didn’t even own the car and definitely did not run up a $140.00 bill. How does a person fight this?
This is Colorado for you!!!! nanny nanny, if they tried this in the Midwest people would throw a fit and get it fixed, let alone most people didn’t want a toll road to begin with, if your going to charge a toll then it should be easy to pay at time of use if you so choose, its not all about the business involved and the city.
So a random bill showed up in the mail for $82 from Linebarger Hogan Blair & Sampson. Is this a legit bill? It seems fairly fraudulent.
Caution from local police departments, Colorado State Patrol and Colorado Department of Transportation, please avoid this section of road due to road damage and construction, with multiple reports of accidents and vehicle damage as well as repeated calls to law enforcement about Northwest Parkway’s business practices.
Andre helped me out on my late fees because i’m never home to receive the mail. still a bit pricey for the toll, but brought the total amount down quite a bit!
Made the mistake of taking this road while passing through. A $4 toll cost $50 in collections for a bill I never received. Terrible system. Absolute scam.
Turned off the avoid toll feature on my phone and regretted it I got charged $11 to be 20 minutes later than taking the regular road.
Paid the bill, got receipt, then got another bill in the mail. Ignored it as I assumed they sent it before I paid. Then 2 months later I get a call from collections.
This is such a scam. I received a bill to my parents house, where I have not lived in 15 years. DO NOT PAY THIS COMPANY! I can’t believe they haven’t been sued.
After you get over the feeling of being scammed you realize that the website is also not secure…
Really easy to accidentally go on their roads. Billing is a nightmare too. Vote for highway construction when it comes on the ballots so we don’t have horrible companies like this.
Got a toll bill from who ever this “Tollway Authority” is. I’m in Texas, never even been to Colorado. Definitely a scam.
Terrible and unethically run business. They send you to debt collectors before sending you a bill. DO NOT USE. I would give it zero stars if that was an option.
If I could leave negative stars I would. The customer service is friendly but the policies underlying their decisions are idiotic. Get you act together NW parkway and E470, consumers are paying the price because of your disfunction
$4.20 for 8 miles a total rip-off. Moved here from Illinois where there are numerous toll roads, the average price is 6.9 cents per mile not 50 cents per mile. No wonder we saw very few vehicles using the road. Will avoid in the future.
Not every TOll entrances in Colorado have a yellow toll signs, this is an intend to cheat by the toll company and sponsored by the Colorado DOT.
Scam of toll way! We dont think about stuff like this until it happens. I have proof of my payment with my bank and they sent me a debt collector letter of 52.10!
These hucksters are just asking to be sued. If you got a collections notice that say $49 or $52, do not pay. It is a scam.
Called to tell them I have no idea what this is and there is no way I was driving on this road at this time. I work from home! No soap. They swear I owe it and I’m being charged and additional $180 because I supposedly received the bill twice??? Complete scam.
A criminal empire sponsored by the state. Another criminal empire that as far as I can tell encourages criminal activities. Slavery isn’t a problem in most other states… For example
Jesus!, can I rate you a minus 10?
I can’t find a way to access my account and pay my $3 charge. I have been trying for an hour now… Expecting this will corporately/magically mutate into a …
I mean, I called customer service to make sure I only had to pay $4.80 and there weren’t any hidden fees like others have gone thru, and Andre was very nice, but notwithstanding, getting a bill from a private company for a toll a month later with a $1 admin fee is not convenient…best to be avoided if you can.
Becareful of this company, i never get the bill till i got bill from attorney about collector and cost me $148 because i didnt pay for long time but why i always got bill from Express toll? Why they sent me everytime but Northwest never
Worst rip off company in the world. You go on to pay, they don’t let you. Ponzi scamming 2021 useless people.
They wait to send you a bill for 3 months and then charge you a late fee for their lack of efficiency. Quality work! 10/10 would avoid.
STAY AWAY FROM THIS SCAM! Foreign company is robbing hardworking Americans. Very dishonest, un American, and evil organization. This should be illegal. Show some integrity and stop scamming honest people.
SMF!
How is it that other states share transponders between states but we can’t even share one in the same metro area? …
2 times we have received bills from Linebarger Goggan Blair & Sampson, LLP for fines and interest for bills from Northwest Parkway we were unaware of. They said they sent them but we received nothing. One was for over $500 and one is for $137. This one we will fight.
Worst experience ever….how can these people operate in this manner. Sent to collections for a toll even though I have an express toll account…told by the customer service people through management that there is nothing that they can do …
Awful. I looked online and my payment is up to date, then I received a bill from a debt collector for $158, the bulk of which is late fees. TERRIBLE Organization.
Do not ever use this road. No clear indications of the toll road, and excessive fees. 1.25 for the toll, and they want 1.10 more for a “processing fee” and so they don’t have to pay for mailing the bill.
Never received any bill and in the end of the year it was turned over to collection agency with huge late fee, do not use unless you have an account directly with them. Bad way to do business.
HORRIBLE COMPANY, LIARS, RUDE, AND UNCARING!! I RECEIVED A BILL, TRIED TO PAY ONLINE AN ERROR MESSAGE SAID THE BILL WAS LATE (although I never received a previous bill) SO I HAD TO CALL. THE WOMAN ON THE LINE GAVE ME A TOTALLY DIFFERENT …
Although I have had to have frequent points of contact with them, they always resolve my issue. The reps are always friendly and understanding.
Paid $3.20 to drive less than 1 mile on this road by accident the 1st day I arrived in CO. They would not waive the fee. PRO TIP, change Google Maps to: AVOID TOLLS. This road is a rip off. Huge waste of space and energy. Just make it a public road.
Today I discovered that the Northwest Parkway and E-470 are not the same thing despite being the same road with the same collection methods and no clear differentiations. Word of caution; if you get a bill from one, check with the other. Otherwise, you may find yourself with compounding late fees that you had thought you paid.
STAY AWAY! We were customers who had an account and still got billed over $85 in fees and penalties. This is outrageous that they are allow to extort cash this way. Will NEVER use their roads again!
Fuysmf!
Spent 20 minutes on the phone with them trying to pay the bill. Both customer support representatives very rude and not clear about what I needed to do to get a bill taken care of.
Had an account, got a bill anyway. They wouldn’t refund processing fee that I should not be charged. I think BBB is probably the better way to go here.
I too just received a collection letter from Linebarger for $52.05, I drove on that toll one time. I have never received a bill prior to this notice. When this many people are saying the same thing…that’s a pretty big red flag!!
I am setup on auto pay through ExpressToll. I have a transponder in my car. Guess that does not matter for this place… …
They never send you a bill until months, if not close to a year, after the original charges and then over half of the bill is late fees. They will not work with you on the late charges even though it is their fault for not sending the original bill. Stopping ripping people off with late fees and get your business together.
received NO bills. Got one late fee from some Joooo lawyers in texas of all places. Im going to get a plate cover for this toll road should i decide to use it again. Top is all off… the website is down… …
unethical organization supported by the State of CO – received bill for tolls 2 years old due to IT error. unable to get anyone above CSR to discuss, will not respond to voice or emails
Is this service not already tied to the C-470 Toll payment system. I never received a bill, but somehow lawyers were able to mail me a collection notice at my home address? Sketchy!
Apparently this is a completely dishonest fraudulent company.
Billed me for two trips on their road. I have internet documentation from a driving monitor device to show that I did not drive my car at all on one of the …
Horrible. Incompetent billing and organizational practices. Will never drive on this road again. Wasted hours of my time on a dinosaur of a phone system and paid them far more money than owed to stop receiving collections and billing from $2.63 for from years ago which were not included on my account which had a credit of $35.00.
Zero stars, if possible. Exact same experience as everyone else. They claim to have mailed 4 bills but I never received them, and now have been contacted by a debt collector.
This till road is just a government sanctioned grift. These people charge late fees 200% of tolls and they do not adequately mark the toll road nor do they provide a safe place to turn around. There is no place in this state for these people or this company.
Everytime I use the tollway I never get a bill until it goes to the attorneys at law that represent Northwest Tollway. There is never any other notice prior to this, and though I pay my bill promptly evertime this continues to be a problem. Very frustrating!!!
same as above, dont get a bill in the mail till i get the second one, with an additional late charge of 25$, heaped onto the 2.40$ that was my bill, then I try to log on to their website, can’t logon with the information on the bill, I get …
absolute scam of an organization. You won’t get a bill, you’ll get a collection notice about 1 year later for 5x the original toll. Someone needs to put this toll road company out of business.
Want to be mailed a bill for driving on the highway with processing fees higher than the toll. Me either. This is a really awful system.
I use NW Parkway frequently and today I am so glad I use that route. I am embarrassed to say that I ran out of gas on the parkway. My husband was going to have to load up the baby, get a can of gas and come and meet me. Instead, the nicest …
SCAM. Just like everyone else, I just paid a bill I was UNAWARE of and received another one. I was never notified but somehow when it actually went to “collections”, then the bill got to me. Strange. With all these horrible reviews, is there anything we can do? This is a total scam!
This place sent a bill for a vehicle and license plate I’ve never had. How is everyone else going about contesting this without getting the run around? Apparently this is a problem that’s ongoing in the Denver area.
Nice road, but they send your bill to the wrong place and then charge you late fees for never getting the bill they never sent. Scam company. E470 is no better. …
There is a sign out of Lafayette that says “to I-25” and if you go that way you’re stuck on this toll road. You cannot choose to get off without entering the toll road. You’ll be billed by mail $3.70 plus postage to get to I-25. When you enter a toll road anywhere else in the country it’s clearly marked. Not here!
Reading through this review section is horrific. There are clear FDCPA violations. It is unethical and harasses the everyday person who does not know this law. …
Doesn’t even deserve a star. WILL report to BBB as well. I am never in this area as I live way South of Denver for the last 7+ years. All of a sudden I’ve received a past due letter from some attorney’s office claiming I have a large debt. …
One word…SHADY! They charge you a process fee for using the road in addition to the legitimate charge. Then they tack on a mail fee to send you a bill! Don’t use this road. I say call all the local news outlets to investigate these …
Bogus charges every time I get a bill! How do these people stay working! Isn’t this OUR road? I don’t mind paying the toll, but paying all the extra added fees that take 10 days to process is corrupt! Charges for “mail.” Charges for using a …
Avoid the tollway at all cost! Never received a bill. They say they have been sending bills to the wrong address, though I have lived at my current address for years. They added nearly $50 in fees and sent to collections. Took a lot of time to clear up.
I got a letter from Linebarger Goggan Blair & Sampson for a notice of debt for $80. I drove on Northwest Parkway in May 2018 and heard NOTHING of it until I received this letter in JUNE 2020. I called an associate and they said statements …
HORRIBLE!!!! Just as the previous people have said. I too received a letter from Linebarger Goggan Blair & Sampson stating I owed $48.60. When I called and spoke to Brent he indicated that Northwest Parkway had sent me 3 bills and gave me …
Either this company is incompetent or it is running a scam. I made the mistake of getting off on the wrong exit and ended up with over a $100 in collection fees. They are making their money off of scamming customers. DO NOT PAY. Rather …
This “private toll road” company is deceptive, coercive, and abusive. They apply tolls and late fees without warning and have an extensive methodology for gathering ridiculous amounts of money for using a road. Avoid using the road at any …
I’ve never driven on this road but have letters from the collections agency like everyone else. I absolutely will NOT pay them one cent and neither should you. Obvious scam is obvious.
Got a letter from a collection agency for $50. Never received a bill or a phone call. This company needs to be shut down. I’m starting a lawsuit against them. If anyone would like to help me join the Facebook group ‘Coloradans against NWPKY.
I can’t give less than 1 star. Same as others. After the start of the year, I receive no bills except for the final notice/collections, demanding 130 dollars in fees, aside from the 30 dollar toll. Will report to BBB, as there’s not much …
If I could give ZERO stars I would. I am not sure if Google has some sort of deal with Flatirons mall or what, but I just received a bill in the mail from Go-pass. Google took me to the mall and sent me via toll road. I had no idea I was …
I’m in the same boat as the previous reviewers. I have an express toll account, but NW Parkway’s toll booth failed to pick up the transponder. I even have my express toll statement proving that my transponder was fully functional on the day …
Received a late bill without the initial bill in the first place
same story as everybody else, here. collections from a vehicle I havent owned in 2 years, which was sold to purchase the house I’m in. I have proof of change of address being submitted at the time I relocated, as well. …
These guys are evil. I got two bills in the mail for $3 each. Every time I would get a bill, I would try to log into the website with the reference number given to me. I could never log in and pay. I then got a bill for $57 from their …
Terrible. I am going to start a class action lawsuit. This toll authority is ridiculous with the same story. Get a notice from collections months later with added late fees after they said that they tried contacting many times – when in fact they did not. 0 stars.
Northwest parkway factually is now rated as the highest toll fee in the world per mile. Additionally, be careful, there is serious road damage and construction for the last 10 months that have caused accidents. Broomfield police department recommend drivers avoid this section of road.
I got a bill dated April 26, 2016 for $100.25. This is impossible. The license plate they listed is a Kentucky license plate. I haven’t had a Kentucky license plate for 6 years. lol Not to mention, the plate is sitting in a box in my …
Liars and cheats, someone needs to remove their ability to scam people.
Today is March 9, 2020 and I got my first notice via a collection agency that I had an outstanding bill that I was never made aware of. The charge was from August 2018. Ridiculous.
So I just received the same phone call from an attorney’s office regarding a so-called unpaid account of $77 from 2011. Looks like a scam to me. As I read the complaints below, rest assure they won’t get a dime from me.
I accidentally got on their toll road–didn’t mean to. Got a bill that looked like an ad. Second one came which I paid, but it must have crossed in the mail with their 3rd bill assessing a big fine/late payment fee. Called them, they …
My husband and I received a $51.85 bill on 09/10/2018 I called and asked how this bill came about, I was told by Valerie Rascon the customer service rep. that $ 25 civil penalty was added to the bill since they send the bill to the wrong …
You never ever sent me a bill but sent me straight to a collector. Seriously. I would pay if you send a bill. You must be in bed with them. Just to Jack up fees, rip people off and hit them for fees. BS. I wish someone would start a class action lawsuit against them.
Zero stars.
$261 bill for $32 in tolls. Never received any bills until I finally got one …
Just received a bill with a late payment when I never received the original bill. Although it is only $2.50, I wonder how many others have had similar experiences and like me just paid it instead of having to deal with what sounds like terrible customer service agents.
I moved from CO to WA in 2017. After that, I changed my license plate. And now I received a bill of 50$ in 2020. After 3 years…. Are you kidding me? I am not sure if this is scam or what.
Same boat as the previous reviewers…..if you are from OUT OF STATE, do not accidentally get on this Toll Road !!! Here is the review that I just posted to the Denver Better Business Bureau (fyi – I rarely, if ever, get this upset, but …
Nice how on the far right it says do not enter till road for E-470 but the whole strip is a toll road. One is just E-470 and the other is NE toll, very misleading and a scam. You shouldn’t make an entire highway into 2 different tolls. …
I think the way they do business is very unjust and unethical. I understand if I use their roadway it is reasonable to be charged a fee, but this is way over the top!!! My wife went through a $1.30 toll, and then they hit us for $48.70 …
I have an account with E4 70 for years, now I got a collection letter for 1 toll for over $110. My question is, do they do this on purpose so they can get all this money from us? It’s supposed to be the same highway!
They are a corrupt company that attempts to charge you extra money even when everything is in order with your account. I would not trust them at all. However because they know they have you and can get away with anything they want they charge you extra money at every turn. If you can avoid using their system and their roads do!
I’m through with this road. Every time I get on it I receive two different bills with all these late charges from the outset. They tack on ridiculous fees even for 2 weeks late. Then they don’t let you login and pay online. You have to call …
If this isn’t some sort of poorly veiled form of criminal extortion, it’s sure looks like some sort of mob front. From a website that keeps funneling you to sign up for a subscription service with a hefty initial deposit, to a guest …
We had never received a bill, notice, or anything from these SHAMwow dink-heads. Then one day we get a collections notice from a law office! We call them and they notify us that we had a less than $15 charge in November of LAST YEAR, and we …
I’m not sure if this is a scam, so much as the people running this operation are incompetent and have no authority willing to hold them accountable (they’re based out of Portugal). The government-run toll roads were always able to find my …
They never invoiced me! I never received any bills! I received a bill from the office of an attorney LInebarger Goggan, etc stating that I owe FOUR times more than the actual usage fees. I will never use this toll road! I do not think they make proper effort to invoice people. A true rip-off!
Firstly, I never received any notifications about the initial bill.
Understandably, I am irate.
Customer service is non-existent. …
This is the absolute WORST toll authority EVER. I have never received a bill from them, only a collections bill from an attorneys office that was seven times more than the original charge THAT I NEVER HAD THE OPPORTUNITY TO PAY. I’ve never had a problem with E470 or tolls in other states. This should be criminal.
Similar to other reviewers I received a late bill with fees months after supposedly using the road, I can’t pay online because it’s past due and their phone system keeps kicking me out. So I don’t know how I’m supposed to pay this bill anyway. They’re not making it easy, probably hoping to add on more late fees 😤 …
Fraudulent charges sent to addresses out of state. The agency turns over information to debt collection services to threaten people with fines. Shameful business. File against them with the Better Business Bureau.
I received a bill, like everyone else, for tolls dating back to 2018, including “Process Fee,” “Late Fee,” and postage. I’ve paid every bill as I received it, and it’s beyond comprehension how they came up with this bill.
Is this even legal!? I received a bill at my parents address, not even mine, from a debt collector. She said that the bill was for 2014 and that they had been sending bills to an address I haven’t lived at in 4 years! What a scam! I paid the debt collector $50 dollars for a bill I never received! Terrible!
Just received a phone call from a debt collection agency for unpaid tolls 4 years ago. Really???? I am really good about paying this group because they suck so bad. But, waiting for 4 years to collect a toll. This is the first I have heard …
This company failed to contact me and claimed my address was incorrect with the DMV. They then proceeded to have debt collectors contact me as the first and only time I have been contacted about it. No consideration for reducing the fee as well.
I’ve never used this road, yet I’m receiving a bill from 7 months ago with late charges. Criminal enterprise. …
Another transplant victim of this toll road. It’s been about 2 years and I received a letter through the mail. It was from Linebarger Goggan Blair & Sampson, LLP. I called them for the details of this charge and all I got was that they …
Paid the bill and have the charge on my card from a year ago. Got a late bill saying it was never paid. Lesson learned: save toll road receipts for the remainder of my life apparently. Reported the initial charge from when I paid as fraud on my card.
Just got my scam bill. I have an EZ pass so not sure why I have a bill from these people. Do we start a class action lawsuit? This is clearly a scam. If you want to join me in starting a class action suit please shoot me a message on FB : Name – Zach Daniels
What a sham!!!!!!!!!!!!! I live in Wisconsin, flew into Denver International Airport and drove west to California. Never knew that I was on a toll road. No booths to collect money. …
All of sudden got notice from LGBS, asking to make payment 52.05$
They are saying i have used this toll road in 2017 and i never received bill from Northwest Parkway. …
they continue to bill through their law firm / collection agency that i am sure are owned by the same entity. This is for a license plate only ever registered to my current home…. I have never received a bill, yet somehow this law firm mails me at my same address i’ve had for 4 years.
I am posting this not to contradict others’ experience but to report a reasonable resolution to a billing dispute and to suggest which might be work for you in similar circumstances. …
Horrible place and service – The state of Colorado can do a lot better!!!!!
I’ve gotten bills for vehicles I don’t own and most recently got double charged …
Went to the first exit and then turned around to get back onto I-25 I didn’t know it was a different toll then 470Toll (which is another jacked up toll payment system). I paid the 470toll bill but then got this late notice. I called …
Was billed a collections letter for a plate I haven’t owned for 8 YRS! 8 YRS YES.
I had paid countless bills to the NW toll and never a peep in 7 yrs of owing …
Negative stars never go through this tollway. I didn’t even know I ever went through a tollway or that it existed and they just sent me a bill for $50 for one toll that I went through in 2012. That was 4 years ago and they just contacted me …
What a scam, we also received no bills nor a notification for any toll and a week ago got a letter from a debt collection place for $50.00. This is ridiculous that they are doing this to so many people. It sounds like they need to get their …
Receive a bill that is supposed to auto pay out of my account, past due. Can’t pay online because the online bill pay wont add any payments. The whole thing is broken and terrible. You’d think for the now $7.60 per toll since its late, they could make paying these ridiculous bills better! It’s easier just to suck it up and take I-25!
Same story as everyone before. Never received a bill that was originally $10.85 and now collections is asking for $136. If anyone starts a class action lawsuit please involve me, I’d be happy to share my experience.
Everyone reading this, I researched about this shady company since I have an issue identical to all of you guys. Kindly please contact the Colorado Attorney general’s office. I have done the same, but kindly please do your part and make a complaint about the consumer fraud experience you had with Northwest parkway.
The absolute incompetence of this office, and their business practices are ridiculous! They billed my license plate tolls to my ex-husbands account when the vehicle was registered in my name, I have an electronic toll pass and I have an …
DO NOT USE THIS ROAD!!! Unethical and unprofessional at best!! I had tolls totaling less than $10…never received a bill from NW parkway. I don’t know if my mailman missed my house 4 times or what?? But…I certainly got the bill from a …
Same as everyone else. Never received bills and was hit with a huge collection bill 3 months later. This needs to be investigated by the Colo Attorney General. Report them.
I got a bill in the mail for $151 from Linebarger Attorney saying I owe NW parkway a bill from 2017. Not once did I get a bill in the mail so I called NW parkway and they had an address in their system from 6 years ago that they said they …
These guys are very very dirty.. The state of Colorado should look into their practices .. They build up charges against you that are non existent.. it is amazing the state of Colorado let’s them do these shady practices.. Very unethical. Do not give into them.
I also received a collections letter from lineinebarger goggan blair & sampson, llp for tolls on a car I sold before the toll they are claiming. I called LGBS and the agent I spoke to on the phone was the rudest person I have ever spoke …
Worst toll road out there. No notice or bill sent at all until it reaches the collection agency, which of course skyrockets the bill. I wish I could rate this place at 0 stars. This is a massive scam engaging in scummy tactics to increase …
No bills until a letter saying I owe $52. I have the express toll transponder and am supposed to get email bills. None of that happened. Absolutely ridiculous. Judging by their 1 star rating, I’m not the only person to have this issue.
Live 1800 miles from this highway. got a statement that looked so fake, the envelope looked like the kind we get our coupons in. Then today we get another one(10/2/14) that has a 20.00 fine for late payment. Total of $35.20. This one also …
What a scam. avoid this road AT ALL COSTS. Same thing as several other people on here, I received a bill from a debt collector, sent to my parents house. This was weird to me since the car I drove on this road was never even REGISTERED at …
I got bills from them and paid then got bills from express toll. I said I already payed and they were telling me that express toll is different. Now i’m getting double charged for a short drive past e470 at i25 and a ton of late fees! Why is this a separate entity its the same road!
Had a bill from my wife using for 4 dollars. When she used the toll it said 3+ free and did not yet say “with express pass” but that was the stipulation. Did not know until 2 years later. It was $275. They would not take payments of …
Best advice to avoid a headache and scam is to call the customer service number one month after you go through the toll. Despite the organization’s fraudulent system of not sending a bill until several months of waiting for late fees to …
Total scam how does the state regulators allow them to conduct business like they do. They don’t just bill for a toll they have fee’s on top fee’s that literally could cripple any hard working person. But the kicker is they are all made …
All I did was act proactively and call and ask to get email bills instead of mailing bills. I have had no problems related to my billing. They are required by law to mail your bill to the address the vehicle is registered to. I actually had the experience other reviewers are listing with E-470…..
Do everything in your power not to use this company and if you have to use Northwest Parkway’s automatic billing – never express tolls (company that runs E470). Their billing is never right. If you sign up with express toll they will double …
I will never use this road again and will tell everyone how deceitful they are. I went to the airport in June and paid the bill from Express Toll and thought that was it! On Saturday I got a “Collection Agency” bill for 119.60 from …
I received a collection letter asking for 50.05. However I never recieved any bill nor notice from this company before. The collection letter with ridiculous amount is the first thing I received from them ever! Be carefully with this …
Either completely incompetent or deliberately exploitive. Sent a toll to collections years after the fact for a bill I never received. Clearly knew my address and sent me other tolls. Never once had the decency to mention the one they missed with those letters or anything.
Sure it’s annoying to pay tolls, but my experience has been nothing but convenient with this company. No stopping on the highway, just get the bill in the mail and pay it online (no credit-card fees). Easy peasy. …
I have a $2.35 bill I have been trying to pay for over a month. After trying the online portal, it told me it couldn’t pay my bill normally because it was past due, so I had to create a login. Ok, so create a login, no problem right? But …
I was sent to collections after being 1 month late (due to slow post office mail) and now I owe $100 on a $15 bill and my credit has been negatively impacted. What a terrible policy, terrible company, and there is nothing that we can do about it.
Zero Stars. Same experience as everyone else. Never got a bill. Received one from a tax collector in Texas. Called them and they told me they mailed me 4 for bills. We always pay our bills. It’s hard to pay a bill when you don’t get a bill. …
Drove on it once while passing through the state, about destroyed my car from potholes. I had just barely moved and was working on having my mailing address changed. Charged me $25 for late fees after just a short period. Ridiculous.
Classic ‘intentionally incompetent business scam’.
Like everyone else, never received a bill, then was promptly charged out the …
I am outraged to find out this company illegally connected my name to a license plate I have never owned. They sent me a letter saying $550 went to collections. Never did I receive a phone call or letter before collections. This toll road …
Would give 0 stars if I could. Got charged upwards of $60 by debt collectors before the toll bill came in the mail. Has been less than a month since I used the toll road and somehow had an outstanding debt. Do not use this toll road.
I received a bill in May of 2016 for charges unpaid in 2013 and 2014 because these idiots cannot do their jobs. They tell me the charges stacked up because they couldn’t find our new address though we owned a house and updated our records …
Traveled through Colorado on vacation one way. Drove through Wyoming on the way back home. I got the bill ($4.25), paid it. They cashed my check December 4. Got bill today from Linebarger Goggan Blair & Sampson, LLP stating that I owe …
Got a letter from a collection agency saying I never paid a toll despite never getting a bill. I refuse to pay, this is a scam. Just look at all the reviews, this is a purposeful business practice that should be shut down immediately.
Small bills still getting a year later. Id much rather stop and pay. Here we stop with destination. Get ticket for how much, pay when we arrive. If you want to send a bill fine but not in 4.00 increments spread out over a year for someone that travels!
Today I got a bill for supposedly using this tool road in July. It’s now November 19th. This is after getting toll bills from another entity for the last four months. I hope I’m done with these jackals, but I have a simple solution. No more …
Another post wishing I could rate it zero stars. I’m driving south on I-25 pulling a trailer. Traffic is heavy so I’m very busy avoiding other cars. I notice traffic is stopped on I-25 ahead of me, so I take an exit without having the …
they come up with unpaid toll from 2015! Never sent a letter and suddenly 51$ from collection agency!
that wasnt a first time to have situation with them. …
Absolutely awful. Paid the bill after a toll. said I was cleared, but supposedly had an outstanding bill of $1.85 (no notice sent) and they sent to a debt collector and then get charged $50 because of the filing to them. No contact from them at all. These tolls in Colorado are garbage.
What a rip off this is. You get 2 charges each time you use the the toll road.
Not only are they ripping people off, they use a Texas Law firm to threaten you. They will claim they sent you 4 bills, which went unpaid before they turned it over to collections with the law firm. I always pay my bills and I never …
Got a nastygram from the collection agency last week saying I owe 93.80. I’ve NEVER received a bill prior to this from NWPkwy and I know that I haven’t driven this road $93.00 worth. I can’t log in to view the charges because I don’t have …
An absolute scam.
I was billed for using my classic car on the NWP Plaza. Which sounds fine, except for the fact that my classic has been in pieces for the last 3 months (and I …
Sent me a bill when my car was already registered with the system. Refused to waive the mailing fee. I could put up with all of this, if Andre with customer service didn’t rudely hung up on me the second after he took my credit card number. …
I received a bill for $82.60 so I called the call center to see what it was about. They stated my vehicle went through 1 single toll back in Feb 2018 but I’ve never received a bill until today. After looking at the hundreds upon hundreds of …
Just got a collections notice on this toll road that i have NEVER heard of. This includes me getting any previous notice of a bill prior to me being sent to a collections agency. How can you send ANYONE to collections before giving them …
Wow. Glad I got this one paid. A $4 wrong turn nearly cost me my good credit and my good name. Bonnie was nice but firm with me when I called. I am glad I got it paid because their fees go up each month you put it off. My advice, create an …
I also experienced with others have, the first notice I received is a “LATE BILL” I have no issues with paying it, even along with the late fee, but it seems they are so behind that before they mail it out it is late because they cant seem …
Do not use unless you have a pass. They are very slow to send you a bill and quick to send that bill to collections
Took 3 months to send me a bill. Customer service is horrible.
I got a bill almost after 8 months saying I have a due of $10.85. I paid my toll immediately after using E-470 to express toll. Now they are saying they are two different tollers. I do not know. I am an international student and do not want anything wrong on my name. But somehow this does not feel correct.
I received a bill with some charges that were from 1 yr – 2 1/2 years earlier. I have a toll tag, and have had a toll tag for about 4 years. I was told that they tried to mail the bill, but it was returned 3 times in 2017, so they stopped …
Four times in the past year their equipment didn’t read our Express Toll transponder and all four times we were mailed a bill, plus fees and additional charges. When I reached out to them they say that their system is delayed by 24 hours …
Complete scam artists. Paid my bill in November. Sent me another bill for the same dates, now with late fees AND “convenience” fees! Plus, they are supposedly a complete different identity from ExpressToll, who also sent a seperate bill. …
After some calling around and investigating. We found the bill from the wonderful attorney’s office was from November 2016. A $3.00 toll ended up being $80.80. We were able to get $40.00 knocked off the bill. Very sad. Needless to say …
Received a toll bill for alleged tolls that occurred 3+ years ago. I pay my tolls through expresstoll. Customer service “one time courtesy” waived the fees that I don’t even owe. Demand that the account be zeroed out. If they don’t, then fight them in collections. Make them pay.
I have an account with them & enough money in the account to cover my tolls. I received a new debit card a few weeks ago & did not update the new number in every place yet, they sent me messages to an old address & any email sent was in a …
Charged me 27 dollars for a late fee that I never knew about. For a one dollar toll. Ridiculous.
Very poor customer service! Just received a bill with late charges. The car has been registered. When I called to inquire about the bill and explain this the representative simply said the car must not have been registered at that time. …
IF YOU GET A BILL, DO NOT PAY IT!!! IT WILL NOT REFLECT ON YOUR CREDIT!!! Just like other reviews, never ever received a bill, the lady I spoke with stated they didn’t start sending the bills until December of 2016, the toll took place in …
0 STARS. Received two letters yesterday from a lawyer collecting a debt on behalf of Northwest Parkway which I thought were bogus but I always do some investigation to make sure. Come to find out it is for this toll road which I’ve used a …
Never took the highway. But I’ve received past-due notice email with past due fee. From the bill, they said I took the highway twice, and they sent me a mail three times before past-due notice. But never received any mail. Just got the past due notice with $62.45. So ridiculous
They will bill you to the address your vehicle is registered. Make sure you keep that address up to date, otherwise they will continuously bill the wrong address. I got my bill two years later from a collections agency. They were able to reduce the price of my bill, but I still have to pay 5 times the amount of the original toll.
I have never received a bill for my usage of the Northwest Parkway until yesterday, when I recieved a letter from a collections agency asking for $248.70. I called a representative from the Parkway who claimed that my address was not …
I received a letter from a collections agency for a toll that I apparently incurred in June 2016. It is now March 2020. I was accused of not updating my address with the post office (which is not true) and that’s why I never received the …
Received a debt collector letter for a bill that I never received in the mail.
Just got a collection bill from Linebarger, Goggan, Blair & Sampson out of San Antonio, TX. Thought this was bologna so had to do research and find out if they were a real law firm (they are (obviously an online law school bottom of the …
Modern day highway robbery! The WORST and LEAST LOGICAL Way to manage an expressway. Two SEPARATE companies manage the payment of the plate-pay toll. It is confusing and a trap for late fees. You think you paid it but did you pay BOTH …
Maybe there is a class action people can file against this company. I drove through Colorado last summer in 7/2019, and I first got a bill from E-470 Public Highway and paid it with late charges ($29.30) I shouldn’t have had to pay. Then …
What a joke. I’ve had an express toll account for 15 years. All the sudden I start getting bills in the mail for a toll from over a year and a half ago. If I’ve had an account with money in it for them to take from, why would i receive a …
Same story as everyone else. Received a notice from a bill collector 3 years after going to Colorado. Never receive an initial bill. Just to reiterate what someone else said, please report your experience on the general attorney’s …
I had to MESSAGE the CEO on LINKEDIN!!! Search for Pedro Costa, CEO at Northwest Parkway LLC and message him. Note that the Toll Authority is operated by a foreign company called Brisa. Which is the company Costa works for. They have a …
Received a bill 16 months after a toll happened on temporary plates. Called Valerie, who is completely rude and incompetent, told me she would move my bill into my account and lower my rate to the transponder rate. I asked for photo of …
Was just sent a bill with a $20 late fee even though I was never sent a bill from the get go. This is very criminal. Seeing that this is happening more and more often from the reviews. This could easily become a lawsuit. This is so not …
This road is a joke and literally highway robbery. I take this to save 15 minutes on my route to work but will absolutely be taking the long way from now on. They’ll tell you they’ll email you a bill but very frequently they are late and …
Double billing, sending to collections after not sending bills… This road isn’t worth driving on. I had tolls sent to collections even though I know I paid every bill they sent me and I also paid for driving on NWP through Express Toll.
Similar experience to others. $6.15 original charge (which seems very high for a 9-mile stretch of road!) sent to collections after 3 months even though I didn’t get the bills. They added $1.50 for two mailings + $25 “civil penalty” (how …
My name is showing up on a bill to a car that’s registered to my stepson, he was on my insurance but the car registration did not include my name. In addition these dates had already been paid for, but keep reoccurring . I have MY account …
It still blows my mind as to why we have to pay for these roads (especially this one) when our state taxes are already sky high. This is extortion. It’s sickening.
Received a debt collector letter for a bill that I never recieved in the mail. What a f%cking SCAM!!
The woman I talked with was extremely rude. When I asked who I could make a complaint to, stated that it was privately owned with private investors. I could hear her laughing with someone else on the phone. Thos is a horriblely unprofessional company. I would give no starts if possible.
Toll road not marked at all on the section of I-70 outside of Denver. Charged a fee to mail the bill to me as well. Called and was told they would have to see what to do; they were not helpful at all.
Absolutely disgusting. I accidentally ended up on this road- did not know it was a toll, no way to get off the road without being charged- received two bills – thought they were for this mistake. Paid them- found out this is a separate road …
Called the attorney generals office to file complaint against this toll company. I was driving a rental, no signs are posted alerting you of toll road before you enter and no exit options to get off the road to avoid paying the toll. Only …
Apparently we have 2 different toll companies in the Denver area? Who’s the council people who approved this so I can vote against it. I have an express toll pass and I get mailed a random bill from these people saying I’m late and owe $15 …
Horrible customer service. No willingness to help; no semblance of what it means to be empathetic. The bill states to give them a call if you have an ExpressToll account in good standing – DOES NOT MATTER. I was told numerous times, …
Ongoing scam. Even if you have an Express Toll account for for the 470 Beltway, try not to use this road through Broomfield County if you can avoid it. They will find a way to charge you separately and include a late fee. (Broomfield County starts at Route 36 at Flatirons Crossing and ends at the I-25 exit.)
I received a collection letter last week from Linebarger Goggan Blair & Sampson on September 2nd for a toll charge from March 31st. The bill is for $80.20. for a $4.10 toll charge. Northwest Parkway never once sent me a bill. If I had …
0/5 stars. Like many others, I received a debt collection bill out of nowhere for a road I had never been on. I also never received any statements. I called Northwest Parkway and asked about this. I spoke with Monica, who looked at the …
B.S. scam. We received 2 bills. We thought we had taken care of the toll payment when we paid the first bill. Then around two months later we get a second bill! We will do everything possible to never drive on this stupid toll road ever again!
Negative star rating for this charge for using this portion of road built by another company and obviously not affiliated with 470 tolls, from a 6.00 charge to 52.00 and sent to collections. This should be criminal for companies to charge …
I received a notice from a debt collector this week (November 2022) that I owed Northwest Parkway $53.20. I called Northwest Parkway and discovered that the original toll was from July 2022 and was $6.60. …
I am certainly not the first to identify how poorly this Tollway’s operations are run. Incredible lag in payment, charge a 33% mark up on stamps to mail a bill, sent 52 days after traversing their holy land and given 12 days to pay it. Great motivation to avoid this road.
Absolute scam. Just received a bill for the first time, a week after the payment due date on it. No idea I used a toll road while in the area three months ago. When paying online, it says they sent mail three times and charged for each. Not …