United Power is a nonprofit, rural cooperative that offers electric services for residential and business clients throughout Colorado.
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
| Saturday | Closed |
500 Cooperative Way, Brighton, CO 80603
Power out again.
Awesome service
Less then helpful
DON’T TREAD ON ME!
Always great service!
It is very expensive I don’t like
not open on weekends. this company sucks.
This company is evil period.
Power has gone out 4 times in a months time…this is ridiculous
Always outages without storms even! Uggghhh!
worst power company ever, rates are too high.
Customer service is whack
600 people power outtage, zero communication, very disappointed
Thank you guys for fixing the lamp posts that were burnt out as fast as you did.
Dam power goes out on Labor Day and phone lines all busy!
They can’t keep the power up for more than 20 days. Unfortunately it’s the only game in town.
good customer service & way cheaper than excel energy..
Frequent outages and poor customer service. If I had the choice to use literally anyone else, I would.
I enjoy being able to speak with a representative and that they are always as helpful as can be.
Too many Outages that last over an hour each time. For people with wells that means no water either.
Bunch of Crooks! They charge you for a light pole in your yard and a franchise fee? Don’t tread on me!
Worst customer service ever worst service ever more and more outages !!!!! Slow responce to restore power p.u.c. needs to pull there licence!!!
Garbage I miss xcel they would work better with people especially with these time.
Power has been out in frederick more times in 6 months of taking over than I’ve had in 5 years prior.
Asked to pay my overdue, paid. They then disconnect power on my next bill date… fatasses in chairs
Worst customer service. I spoke to a lady named Emma and she spoke to me like I was stupid, when in reality she’s the one with a problem. Not professional AT ALL!
Bomb cyclone Ulmer….Excel leaves thousands wothout power! United stood up to the test!!! Hats off to yall!
they suck I had to place down a 200 dollar deposit when I bought my home they said I would get it back in a year and never gave me a dam thing going on 3 year and waiting on my deposit SMFH
Worst power company unfortunately due to them monopolizing the area switching companies is not an option. If I could give less then a star I would.
Live up in the foothills and they’ve been great. Occasional power outages due to squirrels and wind but that’s to be expected in the hills.
We lose power about every time we get 2 inches of snow. You can not talk to a human. Absolute no customer service.
Had an excellent experience with Elena… she was very professional and helpful! Also had a great experience talking to her. Would recommend 👌 …
They can treat you like crap and you cant do anything. They have it like monopoly in Brighton. They like to play commercials about how they are for the community. When they are a monster.
They have refused to accept my recurring payments and shut off my power 4 times in under 1 year if you have any other option I implore you to take it.
Always there when you need them…during a power outage you might have to report via the web. Love the service, and the prices….the best energy rebates in the business.
Power flickers all damn day getting 100 volts to our electronics and appliances…starving transformer s..and then the power just goes out randomly. This power company sucks and is ruining the Colorado front range
Been without power for almost 24 hours. The neighbors on either side received power almost 10 hours ago. We are freezing and United Power has done nothing for us…
This is the worst company. Power goes out all the time, and no one is around except one guy to drive around the whole area. I’ve been so patient but when I call customer service is a bunch of snobs and act like it has no reflection on their part for what is going wrong. What a joke
Pay or don’t pay you will experience a power outage. Our town has become the Pakistan of Colorado! …
Terrible, lost my power more times in 2 years than Greeley in 25 years. Then it takes them forever to get it going again. 4 hours minimum. Wish I could give them a negative star.
Not sure why on the Blizzard of 16 no up dates to the remaining 6000 customers were sent out after 9:PM 6/23it’s now 5:00AM the following morning 6/24. It’s been 24 hours without heat or water and with horses that is important.☹️
I called to ask about rebates on appliances and they were very helpful. Gave me details on where to find specifics. Thanks
Today was my first experience with United Power and the girl I spoke with was very courteous. It was easy to get through to a person, and they were reasonable.
Customer service is a joke ! Calls have been placed daily for a week and I keep being told I’ll get a callback from someone who can help. Really, what’s the point of having a number to call or being told that someone will callback when it …
Horrible customer service and in less than a months time we have had 2 power outages. Never had this problem in the 4 years we lived here. All our issues started when United power came in.
Power outage for over a hour now and it’s barley raining. Quite frustrated because an older person needs thier oxygen tank plugged in and she can’t get it now. I’ve been leaving reports as the automatic phone system told me too. Too bad there isn’t another electric company that these apartments take.
Not a cloud in the sky and whammo at 820pm lost power for over 30 minutes. Irrigating crops is impossible, now I’m wasting water down the ditch since I can’t re-start my center pivot irrigation.
No crops equals no food.
Most of the good reviews are a year or more old…..Worst customer service experience of the past 10 years. There have been 3 outages this month and 2 within 3 days. Perfect weather all 3 times.
What kind of CLOWNS work here? After waiting for 25 min I get hung up on because I couldn’t say my address fast enough for the lady that was in such a hurry to help me lol. Just stick to the automated machine it’s faster and u wont have to put up with the worst customer service ever.
Their customer service is 🗣 HORRIBLE! I’ve never even heard of this company before! They Are money hungry & they make sooooo many mistakes! They will lie and tell you that you said things you did not say to justify their bad business! Every …
We’ve lived in Erie for a week now and use United Power because it is the only option. There has been 4 outages so far. I can’t get thru to customer service and when I called a few days ago they had no eta or information on the issue.
Whoever came out and turned my power on at 11 at night is a god send. Somehow a bill slipped through the cracks with my extremely stressful few months. I called and got someone in customer care and they contacted someone locally directly. …
Terrible. All but refuses to communicate with customers. With Covid killing thousands a day, a representative of the company actually suggested an in person meeting. I guess emails with their “paper trails” and the like are just too difficult.
Terrible customer service. Charged us a $40 re connection fee because of one wrong number in a checking account number. Told me if i wanted to listen to the recording to SEE if i actually gave the incorrect number I could but that I would …
I’ve been disconnected TWICE in one month, BOTH times paid online, and BOTH times was shut off on the day the payment was DELIVERED. When I call to reconnect I got a different set of numbers from THREE different representatives! Why aren’t …
I have been a member since 1995. Their service has been phenomenal and their maintenance of the lines has been amazing. There have been huge snow storms when we lost no power at all. They are the best!
I only rate of a 1 because you can’t put in a review without clicking something. In 15 yrs they have almost tripled their membership fee. A membership that I have no choice to be in. …
Customer service is not a priority here. No one can return a phone call, have been waiting for over a week for a return call. Seems like no one there cares about the way they treat their customers. I will be cancelling my roundup participation.
United Power has saved the day several times for us. Last winter, in the middle of a snow storm, our power went out. A United Power guy was here, up in a cherry picker fixing our line as the wind whipped snow all around him. Thank you! …
I have to say when I bought a house in Frederick I was excited to become a member of United Power and get away from Xcel Energy. Now with the incredulous civil law suit that United has brought against it cooperative wholesale power …
This company is worthless! I have called requesting information on a single line item charge… automated system both times sent me to billing, however, on the first occasion everyone was in a meeting and the gentleman I talked to was …
Another power outage. Get on the web site to look and all it says is power outage in your area nothing else. United Power gives no estimated time power will be back on. Just like being in Broomfield at times when power goes out
WE have been with United Power since 1977. They have always provide excellent reliability & customer service. They support the communities with donations and support to those in need. United Power is an exceptionally upstanding business.
We reported an outage after regular business hours. A tech was out to our rural home quickly and went above and beyond to make sure my family had electricity (which in our case meant heat) for the evening. So impressed with their quick, friendly, hard working technicians.
Complete rip off for split power. They keep changing the way it works. It went from $20 to be connected to them cashing out my banked time several times a year to not evening using my bank in peak hours and charging me. Company is a joke.
We’ve been members of United Power since they took over our area in the early 90’s because XCel didn’t want our small town). United Power treats us fairly and the lights are seldom off unlike how things were for the many years with Public …
The absolute worst power company by far!!! This is not a “you pay what you get for” type of situation. They have terrible service that is way over priced and on top of it they have the worst customer service to back up the extremely poor …
Unfortunately when it comes to power companies there is not choice, they know they have the upper hand and have a monopoly. United Power is no different, Customer service agents are as cold as they come, receptionist that first answered the …
Power just seems to shut off whenever!! More outages in 6 months then I had with xcel energy in 10 years!! Really this is what we can expect from a cooperative power company? Who’s idea was this anyway?? Get it together it’s 100 degrees …
My bill was 64 dollars and because it was passed due they disconnected me. Yes I was late on the bill through my own error. I had called and told them I would pay the next morning but was still disconnected. Needless to say a 40 dollars …
This is the absolute worse company I have ever come into contact with. Their representatives are horrible. Their customer service is one of the worse. I purchased the property in November of 2013. I did not occupy the prroperty right away …
Absolutely terrible, my bill has doubled this year since I installed solar! My usage is not up, I have called them 2x and they are of no help. You can’t shop around and get another power company, so I got solar and my bill doubled! I …
The power rarely goes out, but when it does it’s only for a short period, better than when I lived in Maryland. I also had to have service brought in for a new build and the service was excellent. I can’t say anything bad about them.
So fed up with this terrible lousy company. Just got back from a ten day vacation, and have blood from a thousand pounds of thawed beef everywhere. Everything in 2 freezers, a refrigerator and kegerator is ruined. Literally thousands of …
Customer service is horrible, billing is insane. Constantly hung up on when they cannot figure out a problem on their end. Website is the worst of any utilities company. They increase your deposit to their liking whenever they feel it necessary. 300% deposits are unreal. Absolute extortion.
I called the office to talk about Starting new service I spoke with a lady named ERICA she was very unprofessional when I ask to speak with her supervisor she put me on hold for 10 mins to come back and say she wasn’t available after I …
Charges are too high. Fixed charge of 19 dollars per bill. Demand charge of 1.50 dollars per Kwh, and 9.95 cent of actual kwh usage. This is ridiculous and rip off. I just moved to my new house and got stuck with this expensive company. In …
This has to be the most uncaring company out there. I paid half my bill was told I could pay the remaining balance on the 18th and that my power wouldn’t be shut off. Now they are saying there are no notes of that conversation and shut my …
I’m surprised to see this company has 2 stars, seems high considering this is the worst experience I’ve had with any utility company. Unfortunately they have a monopoly on certain parts of Colorado but if you have a choice go with excel. …
This company was great when my husband and I moved to the area 13 years ago. Then, a year and a half ago we sold our house and moved in the same area again. We moved in to our house 6 months ago. They forced me to pay them a $150 deposit …
The customer service that I had today, was absolutely awful! The two people that I spoke with seemed absolutely careless of helping the customer (myself). I do not normally care to leave reviews. However, I was just completely shocked …
So first time ever dealing with this company, I called to activate service. After being on hold through the automated system for 20 minutes someone finally answered and told me they would taken a message to be called back in order for me …
Usually just spacey people but that last person I spoke to was great. I would say what ever she did she used my deposit to pay my bill in April. I Would have had to wait a year to get it back. 300$ was put to my April payment. So this month …
I have solar panels installed and I consume zero kWh from the company but I still have to pay $29 a month.
They have this ‘demand charge’ – for the kWh you consume in the highest 15 …
my service up in the coal creek canyon area has been exceptional. almost never unavailable. there is an office a few minutes drive from my house with people there to talk to if you need anything. i have had 0 issues is 21 years with …
Worst power company. Seems like they let greed take over. When the demand charge for power is more than your power usage bill, it might be time for a change! Sold power back to them, negative usage, demand charge and rest of bill equal 30 …
United power is the worst power company I’ve had the misfortune of dealing with. They on more than one occasion have been quite terrible to my family. They aren’t good at communicating within their company so …
Recently I contacted United Power to have a yard light bulb replaced. I rec’d a call from a very professional woman who explained that they would be out to put in an entire new light fixture, stating it would take place within 10 working …
Impossible to get anyone on the phone who can solve anything. After waiting on hold forever, they couldn’t help because they were the “overflow” department and wanted to take a message. What a clown show other there. United Powerless.
If you could give less than 1 star I would. This company has a monopoly on Brighton electricity so if you want power you have no choice but to deal with them. They have a crazy autopay system where if an autopay payment does not go through …
First, this is a co-op company so I’m not going to low-rate the owners, am I. For the single-star folks, get involved with the board. …
We experiencing a large power outage in recent days, involving about 1,800 meters, according to the automated message system. We called the following day to inquire as to what the problem might of been. Talked to two people, who I swear …
Absolute garbage company. Just had my power cut off for a 75 dollar non-payment (I don’t even receive email or paper mail for my bill, thanks guys). It’s December 15th. I grew up in Colorado and I’m ABSOLUTELY sure there is a law preventing …
The company is bad at communicating during the (too many) outages we have. Never provide updates or ETAs, making for a frustrating experience. And I don’t think we’ve ever been in an outage for less than four to six hours. I’d much rather deal with Xcel. At least they could keep the power on.
They could work with there customers. I was turn off for 56.00 dollars. That is crazy, I could see if my bill was over 200.00 or crazy but for 56.00 dollars and united power turn me off. I can’t even understand how they can justify this. I …
United Power now charges $2.00 a month to monitor your solar input. It would be like a bank charging you to see your deposits.
Bad Service – I don’t even want to rate them.
Bad Customer service, policies, not customer friendly. looking for alternate option here in this locality. …
Can’t say enough great things about this company servicing the mountain areas. We have had very few power outages in 10 years & usually power is back on right away. They are super responsive when anything happens such as trees falling on …
I really wish they would give the people and community of Brighton a choice in weather or not we want to deal with this company and their terrible customer service the GM frank is a terrible human being after I was told I could pay 10% of …
Just so you know the next time I’m on 52 with my dad and we almost get taken out by one of the United power utilities trucks I won’t just be post a bad review I’ll be showing up at the headquarters asking for that person’s name with the police filing a report.
I had to call out United Power to help turn my power off and on this morning for a replacement, and the gentlemen that came out was one of the nicest people I’ve dealt with out of any service that has come out to our home. He helped me do …
I am absolutely OUTRAGED with the service I received with this company. No wonder they only have a 2 star rating.
I have experienced numerous occasions where the people here have failed to …