Bank of Charles Town is an independent community bank that serves the Eastern Panhandle of West Virginia and surrounding areas.
| Sunday Closed Monday 9AM–4PM Tuesday 9AM–4PM Wednesday 9AM–4PM Thursday 9AM–4PM Friday 9AM–6PM Saturday 9AM–12PM |
111 E Washington St, Charles Town, WV 25414
Allie always knows her job well and always does it with efficiency and with a smile.
My transaction was a breeze, and not C Breezy!
Friendly and welcoming atmosphere. The staff was very helpful with all of my requests.
Colleen was amazing in assisting me with my needs!!!
Kyle is the best! I enjoy working with him every time I go to this bank.
I look forward to seeing Missy Castle and Kyle Schools every time I come to the bank! They make me feel the most comfortable and are always very kind!
Harrison Robinson was friendly, knowledgeable and efficient in helping us open our account, transfer funds and with referrals. Excellent customer service given.
Been banking with them for years. Never had any issues with my personal account or my mortgage. Everyone is extremely friendly and the drive through has always been a quick and simple process.
I’ve been with BCT (Charles Town Branch) for about 10 years now give or take. I have not been seeing the familiar faces I’m used to, BUT still get great service! The past few weeks I’ve gone Kyle Schools has assisted me with everything and he’s fantastic! Very friendly, and quick and makes my trips a breeze.
Customer service is always great!
They are super slay we stand 💘💘💘 …
Love the small town smiles and big city options.
Always a friendly place to bank.
Professional, personable and helpful 👌! …
I would not deal with BCT because Stephen Skinner handles there legal work?
Great experience opening a new account with Colleen Busey.
Colleen is awesome 😎 she’s so nice & helpful!! …
Good customer service
SLOWEST bank I’ve ever dealt with. 25 mins in the drive through to make a deposit?! Ridiculous.
Line at drive through is 30 minutes long. saw 5 people exit the building to go to lunch while waiting.
Cashed a $6000 check from the drive-thru (lobby was closed) and I’m not a customer. Most banks don’t let non-customers use their drive-thru.
Jasmine personality was great got me in and out I appreciate it thanks 🙏 …
Convenient and helpful! The employees/tellers are frequently the same throughout the week, so you get to know them. I enjoy the friendly service.
Great Interest rates on savings, and very friendly, employees. Just wish the ATM worked outside. It’s been down for quite some time now.
The team is great, specially Urvi Patel. They are always so kind and helpful.
Been with BCT for 8 years. I can’t even buy a song off iTunes, without my card being Declined or anything off of amazon. I’m getting very aggravated. I’m about to change banks back to Bulldog.
This bank is awesome. Always go above and beyond. Other then their “music” on hold this bank is perfect in every way! Love the staff, especially in Middleburg
We went for a house loan and they said we were close. We found a much cheaper house and gave them the info. I called every day for over a week before i got a response back saying that we were close. WTH took so long to call back, and what …
I am 28 have had account with them since I was 5 yr old and was told by a MANAGER in martinsburg to take my business elsewhere and was told that if I was going to use bad language because I was upset I need not call? When you deal with …
My card was declined and the bank said they canceled my debit card because it was used at a store that had card info stolen by hackers. They sent me a new card that didn’t work because they had changed my pin and it had to be reset. Drove …
They are really nice people, but their business practices are aggravating. They disabled one of my debit cards without contacting me to let me know, which led to a lot of embarrassment at stores when the card got declined. Another time they …
Personal service, easy, and access to real people. Awesome! This is what a community bank should be. Full disclosure, I am a customer and employee of BCT.
Mandy was very helpful and quite professional.
I’ve been with this bank for around 10 years, and they use to be all about customer service, anything to make the customer happy, but not anymore. Now it’s all about big business and who has the most money, and forget about the little …
I have been dealing with this bank forever and ever.
I lived in different States and had but great service.
All, l mean all, the employees, even in Martinsburg, have been helpful and …
Very compassionate and understanding people if you talk to them, I was dealing with a frustrating situation that was realistically more logistics than financial, and they literally held my hand and walked me through it with kindness… very …
Neighbors and Friends just a heads up if you are a customer of BCT and use your Visa Debt card! Finding out the hard way that your money isn’t protected against fraud! That’s right, I just noticed fraudulent activity on my account going …
Kyle schools is the fastest and best to do it yet awesome guy
First off, there are a number of good people at BCT Bank and I would like to thank them for their assistance. Mr. Steven Winters is a true professional and went out of his way to help my brother and I. The tellers and office staff at the …
I opened an account with BCT in Charles Town today. Colleen Busey was amazing!! She was friendly and very knowledgeable. Thank you so much for all of your help Colleen!!
I’m not a customer but I found someone’s bank card and I have been trying to contact this bank to let them know. You have no resource for me as an honest citizen to report this person’s card as found on a Sunday afternoon. Guess he’ll have …
Very poor communication. My card needed replaced and i arranged to order a new one. The lady seemed annoyed by my request and told me to come by in the morning to pick it up. I also brought up I had to shop for new things for my new …
Just wanted to say, I have had multiple accounts as well as a safe deposit box at BCT branch in harpers Ferry WV for 6 years and have been extremely happy about the service I’ve received during that time. Everyone from the Branch Manager …
BCT is truly a community bank. Terry Elliot and Bev Mitchell helped our nonprofit through a complicated commercial mortgage refinance. With our organizations mission in mind, they worked hard to get us a great rate so we can continue to serve the youth in our area. Freedom Center is in good hands with this bank!
Kyle was great and very fast even with a busy line!
My husband and I closed on our HELOC today with Colleen Busey at BCT in Charles town. Colleen also helped me move our business accounts and personal account to BCT about a year ago as well. Colleen is a prime example of what professionalism …
We love banking with BCT for personal and business accounts! They are always so helpful in every way. Every member at the Charles Town is always so nice!
I have had accounts with both the Kearneysville branch and the Hagerstown branch for more than 20 years. Most recently I have worked with Colleen, branch manager at the Charles town branch. Everyone who I have come in contact with threw out …
Friendly staff, and always willing to accommodate your needs professionally!!
Harrison was patient understanding and helped me get everything done in 1 meeting
Worked with BCT on a mortgage for my new home. Since I was buying for the first time, I was clueless about the process, but Tammy Miller and her team kept my fiancé and I informed every step of the way. When we had questions, it was easy to …
Urvi Patel was so accommodating and helpful in setting up a new account. I really enjoy working with her. It’s a pleasure having such great service at our local bank.
I’ve been with BCT for over 40 years. Love my Bank.
We needed a Trust Bank account when our current bank dropped that ball for three weeks. BCT had everything done in 24hrs from the time I called. They are always professional, polite, patient, and smiling. I can’t say enough good things about them.
If not for Shelia and a few others this branch would fall apart…
2 stars is for the fact that whenever I call or try to speak to someone it …
We came to BCT to open new accounts. Urvi Patel was amazing!! She was friendly and helpful. She took amazing care of us!!! If you need a new account, come to the downtown charles town location and ask for Urvi!! Thank you so much for all …
As a customer for years, I’ve always been given great and reliable service here. It’s good to know that a local branch can exceed at what is hopes to provide its community. Over the years, I’ve welcomed the renovations inside and admit that …
Great customer service whether that’s inside or the drive thru! Highly recommend going to this branch, especially if you’re a local.
Great service every time I mostly get Kyle but they are all so sweet and give dog treats to my girl:)
Kyle Schools is always very friendly and professional! He remembers our names and is always helpful! Great customer service! This is why we stay with this bank!!!!!
I use this bank for my business, Middleburg Home Care. I consolidated my other accounts so that I only use BCT, bc they are so awesome – totally helpful, pleasant & always focus on customers!!!
Melissa Castle is an asset and a wonderful staff member at BCT. I enjoy her friendly and courteous attitude, not to mention, she’s extremely knowledgeable of procedures and practices associated with BCT. Keep up the good work.
Some of the best! My husband and I have always banked here. And we love all the staff. Nick has always remembered us by name. And always chat with us about or Family and business. He is more like a friend.