Thomas Memorial Hospital

Thomas Memorial Hospital

Established in 1946, Thomas Memorial Hospital is a 250-plus-bed facility that provides a variety of medical services. It is a nonprofit hospital that offers various behavioral health care solutions.

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Thomas Memorial Hospital Reviews ( 179 )

  1. Inadequate record keeping and breech of confidentially (speaking to people in the middle of a public area about their condition is not private). Not to mention verbal abuse from a healthcare provider and defamation of character.

  2. Worst place to go my mother in law fell and broke hip and she hasn’t seen a doctor or a damn nurse been there for over 3 hours now was even brought in via amblance

  3. Called a few dsys after i was in the dr told me to call if things didnt get better and i did so but the lady that i spoke to wouldnt let me speak to him an she was so rude ill never go back

  4. Out for the almighty dollar!!! Took the only free lot on the ER side and flat rated it. Buying up all the drs practices. Hate this place. Wish my Dr wasn’t here cause I love her!!!!

  5. UNCARING….NON HELPFUL….MOST RUDEST EMPLOYEES AND DRS EVER!! IF ANYONE HAS A DEATH WISH THIS IS WHERE YOU SHOULD GO….I WAS IN THE ER COUPLE NIGHTS AGO AND IT STARTED OUT GOOD. THE DR CAME IN AND ASKED THE PROBLEM. [ I HAD BEEN FLIPPED …

  6. Everyone I’ve ever known to go here has had complications after surgery, and some have even died. If you value your health and life, don’t go here.

  7. I arrived here at 9am it is almost noon. All I have to do is get X-rays which I’ve been waiting 45 minutes for, I had an appointment check in at 9:15 am and didn’t get back there until almost 10 and the doctor didn’t come until 10:30.

  8. My father was in emergency room all morning. They gave him a name of a medication and said that its over counter but pharmacy said it needs prescription. I called them so they can send a prescription to pharmecy but they said they don’t have a record of him being there… Waste if time.

  9. Absolutely DISGUSTING ER room!! Just absolute filth and grime in the corners, unknown dried liquid that had dripped down the walls, splattered liquid on the light coverings and window, the trash can was full from a previous patient and …

  10. Terrible! We’re trying to send my dad home before they even took his blood pressure. He’s been in two weeks now and they haven’t done anything for him. They are sending him home and told him he will be back within 3 days. …

  11. First visit here. Waited since 9 for them to open. First one at the desk and they refuse you see me without a copy of my insurance card. I’ve been seen at their ER previously, and assumed since the care clinic is literally 10 feet from the …

  12. Honestly one star is too much was . No one on their staff knew what was going on. Even dr at hospital did nothing!!! Seen me in pain let me lay there for 8 hours. This hospital is worst one I have ever been to. No discharge papers since no one could tell me what they were doing. Pathetic hospital!!

  13. By far the most unpleasant experience, after driving for almost 5 hrs for a follow up appointment for my grandson at a specialist at the hospital, I was lost when I got there, saw 2 nurses walking by, I said “hi, hello” 4 times and neither …

  14. Majority of staff does not know what they are doing. Had a service, Medicaid was billed – I DON’T HAVE MEDICAID. Medicaid paid the bill – then months later audit reveals Medicaid should not have paid – now they want to bill me – just NOPE

  15. By worse the most awful experience ever! The staff is very very rude. Our nurse is very awful. We will never ever be coming back here! This place will basically let you die and not even know that you did because they never come in and check on you like they’re suppose too.

  16. Worse hospital in the world! Never have a baby there, you will be treated terribly. Staff on that ward are terrible and they let my daughter WALK out bent over in pain and never offered a wheelchair! …

  17. Was there for three months, on two different floors. Greatest nurses in the world. The hospital doctors were wonderful. Couldn’t of ask for a better team of caregivers.

  18. Do not know which doctors or hospital everyone visited, but have to say that Thomas Memorial is top notch. The night team gotten me right in and treated me very well. Really appreciate the doctors, nurses, and staff and the medical service that I received.

  19. I would not for any reason go to Thomas hospital unless you want discharged worse then when you went in .I was there for a couple days and they released me .I didn’t even make it home when my nephew had to call an ambulance for me and be …

  20. Worst hospital to go to in an emergency, NEVER come here in an emergency, my grandfather had a stroke on more than one occasion and they just sent him home with a slight amount of food pressure meds, and the most recent time (he’s had 3 …

  21. To say this place sucks would be an understatement. Long story short…took daughter in with rash and disoriented .
    .PA came in finally said it was eczema and folliculitis and ordered bloodwork …

  22. Would not recommend this hospital at all! Over 6 hours in ER waiting to see a physician which we never did see. We had to leave so that I could at least give my child some Tylenol to help with the pain because they wouldn’t until the …

  23. I would like to thank the staff of Thomas Memorial Hospital for the best customer service/ medical attention one could ask for. A big thank you to Heather (ER Nurse) and everyone else we came into contact with. Sorry I cannot not remember …

  24. My mother had a septisinfection and had to Waite 5-6hrs to b seen ect. And when they seen her she was kept 3-4days -or so then released still had a septisinfection. And she was back in the hospital within a week or so septis and other sickness.bad hospital .bad exsperience.

  25. I was a patient there just a few weeks or so ago, on the 4th floor. Due to chest pains. I had some awesome tech’s and nurses, even the transportation ppl, I admit I was kind of scared, but they took excellent care of me.. Thank you all again…

  26. Went to visit a friend. There was no receptionist at any desk. And sometimes you just don’t know how to spell or say a name they were very rude. If you are not there to help the people then you are in the wrong job. We waited for over a hour and still did not get to see her.

  27. Worst care ever! They dont check in on patients very often or answer the call light in a timely manner. My dad was in there a week..no one brought him anything to clean up with! Unacceptable! No one knows what the other is doing or what’s …

  28. They never have wheel chairs for the patients and the woman who suppose to give medicine well she comes in give it to you and then she runs away leaving you alone what about questions forget that

  29. Was left bleeding in the waiting room for 3 hours had to go to women’s and children’s. The staff was rude and the building was disgusting the bathrooms were even worse. Will not go back unless I’m unconscious and an ambulance happens to take me there.

  30. I came here last night with chest pains. They admitted me and since i have been here i have had nurses n docs look at me like im just looking for pain meds. Im about to have a stress test. Not once have i asked for n e kind of pain meds …

  31. One of the worse ER I have ever been. I was in the ER for 6 1/2 hrs waiting to get some help for my injury. No one seems to care at all in that ER. The nurses where dancing around and asking each other if they wanted pizza!? I thought to …

  32. Thomas hospital is the worst hospital to go ! They take forever to see you and have no one even there . There Er department is a joke . They might have other areas of the hospital that are ok but I know when you go in to the emergency room …

  33. When you call in a large carryout order, very late and expect it all to be labeled, separated, and perfect (which your carryout specialist does) then dont leave not one cent of a tip, on an order totally $100-$200, I mean really? It’s all doctors and nurses and you cant toss out a $5? At the VERY least.

  34. Took my dad the sleep center and haven’t these people ever heard of patient confidentiality?! There was another gentleman in there and the doctor or whoever it was; just began talking to my dad about his medical condition in front of everyone in the waiting room! These are the most beyond rudest staff and awful people ever!

  35. First 3 pregnancies here staff was kind and warm. The last pregnancy, they had rude staff and made me uncomfortable while my family and I was trying to be joyful for the new babygirl. People who don’t like people, shouldn’t work with PEOPLE.! 🖤👏 …

  36. Good hospital. Clean. Private rooms even in ER. ER waits can be long though if you have a non serious injury ( needing stitches for a small cut, kidney stones, etc) if they’re busy, but if you have a serious injury they almost always take you straight to triage. Better than CAMC any day. Much better food, too.

  37. If i could give this place a negative 10.. I would! Gonna sue them! they denied my service dog after i had four back to back seizures. They were rude. They broke ADA laws saying that it was Hospital policy to deny access to service dogs. …

  38. I must say I have mixed emotions about this place. However my mom at 82 had a large part of large intestine removed and reattached there .She was in intensive care for 2 weeks and no one thought she would come out. They took so good care …

  39. In our family we know this hospital as “where they send you to die”. Have had 3 family members die here, and know of others that were severely injured due to maltreatment or otherwise misdiagnosed. …

  40. I went in for an overnight visit with a newborn foster baby. The staff was super helpful and polite. No complaints! They checked to make sure the baby and I were doing well and didn’t need anything. They provided me with loads of information and answered any questions I had.

  41. Well, not exactly a standard in medical care. Don’t go here unless you have to. Definitely don’t go here for a joint, post-operative joint infections are strangely very common. Rude staff doesn’t help. For what it’s worth, they are being …

  42. One star is even a stretch. The ER at Thomas hospital has easily been the worst experience I’ve ever had. I was expecting a wait, it’s the ER. But once we finally got back to be seen, no one told us anything, they just stuck us in a dirty …

  43. I had a procedure recently and have to say that it was a great experience. The staff was friendly and attended to my needs. Follow up was thorough. I would have any procedures done at this hospital in the future. Also, previously, I had lab work at the Imagining Center and the lady that drew my blood was AMAZING!

  44. DO NOT GO HERE!!! I sat here for a few hours last night and told them several times I couldn’t breathe and I waited 3+ hours. Every single worker that I came across here besides the security We’re so very very rude! I will be contacting a …

  45. This place is awful. Been sitting here for 5 hours still no Dr. My mom is rolling in pain with a puke bag on her chest. We havent seen a nurse or Dr in the room. I walked out to the nurses desk and there all there talking to one another …

  46. This is the worst hospital. The staff was rude and unprofessional. Other patients commented on how I was treated. I respect protocols and procedures regarding visitation but should not have been treated or talked to like a second class citizen!! Many of the reviews echo this ….Hopefully HR will address this!

  47. My uncle went there and he had been going to this hospital for a long time and they treated him great. Until he went there this time and they said your dying there is nothing we can do! You need someone to come get you or we are putting you …

  48. Visiting hours are over because of Covid-19 at 6pm, it’s July 2021! I can’t get back in to see my mom that could be near the end. Worst hospital in Kanawha County!

  49. Came in for a possible broken arm with my 7 year old. Took about 45 minutes to get back there (I can live with it when it’s busy) and then waited ANOTHER 35 minutes before we got to see any face. The nurse ordered x rays and I am writing …

  50. The Pros: Great nursing staff. Private rooms with space and places for family/caregivers to rest. Good hospitalist presence. Great surgeons (gall bladder surgery was probably as painless as it possibly could have been) and surgical …

  51. They took horrible care of my dad and me as patients. I took care of him because he wasn’t attended to and I myself was left without a nurse there for hours & not cared for after having a baby. I had my other child at CAMC & it was a great experience. The ER is awful too. It has the longest wait in town.

  52. Rudes staff ever. Asked for a pillow and was told we dont have any. Was there over 6 hrs crying constantly with excruciating pain before they would give me any pain medication. Which in turn caused me to have bells palsy. Please think …

  53. I was recently on 5th floor of Thomas the nurses were outstanding kind considerate and helpful they need a raise I didn’t realize all they had to do nowadays as a nurse not only tending to you and paperwork orders daily routines they are …

  54. In ER 6 hours or more. This is a poor excuse for healthcare. I prefer CAMC but was told to bring my mom here. The staff is unprofessional. Waited until the waiting room was full to start triaging patients. Bathroom is nasty. Blood in …

  55. The nursing staff on the floor where my stepdad has been for a week is horrible. They haven’t changed his sheets or bathed him in 5 days. We have no answers to any questions and no definitive diagnosis after 10 days. This has been and …

  56. Went to the E.R last night with heart pain, neck and upper back pain as well as left arm pain. They put me in some sort of closet and took a EKG and then sent back to the waiting room. 3 hours go by, still didn’t hear anything, so we …

  57. DON’T GO to Thomas Memorial Hospital unless you don’t care how high or outrageous the bill is! SUPRISE SUPRISE you are Billed whatever we want! Went to the Er because it was Sunday night and nowhere else was open that my insurance would …

  58. This hospital participates in “Surprise Billing”. Unlike WVU hospitals, they allow Providers that don’t accept insurance that the hospital accepts and don’t tell the patients. The patients then get incredibly high bills that their insurance …

  59. If you’re ever find yourself in an ambulance in the Kanawha Valley being taken to the hospital, I HIGHLY RECOMMEND that you tell them to take you pretty much anywhere rather than Thomas/St. Francis. First I’ll clarify that there are some …

  60. Do not go here unless you want to get ripped off on billing. If you absolutely have to ask for billing information immediately and do self-pay if you have a high deductible health plan. If not they will charge you $8000 for a procedure you …

  61. So I see all of the negative reviews on here. I was hesitate to come here after reading them but after injuring my knee at work today I had little to no choice. I was immediately taken in and into xrays. The doctor and nursing staff were …

  62. Electrophysiologist was 5 hours late for procedure, I had to spend the night even though I’m an outpatient. They told me 3 hours ago that they were going to check me out. I finally got to talk with a head nurse and she said it will be at …

  63. Shouldn’t even be a hospital. Gave me ibuprofen and put me on a vent with a concussion and didn’t check for a concussion after hitting my head off the ground twice from seizures.

  64. The staff is not only slow but completely neglectful when it comes to the people stuck in this place; I know I’m not a nurse, but I find it hard to believe that it takes 30 minutes to get pain medicine to someone 20 feet away from you. When …

  65. So, all other hospitals I’ve been to(CAMC, TEAYS VALLEY, CABELL HUNTINGTON) know sometimes people forget things like a mask and provide one. Not here. Mom has a colonoscopy, she forgot her mask. They WILL NOT PROVIDE ONE. I gave her mine. …

  66. I have seen both stellar care and absolute disregard for humanity here. I was sent here by an urgent care because they thought i had sepsis after my surgery. In triage before i had even walked through the door the nurse hatefully said it …

  67. My girlfriend got very sick from a local Mexican place. Threw up for 3 days straight. My mother brought her to Thomas while I was working. Worst possible experience. And its still happening. …

  68. Was visiting friends in St. Albans from 7/8/2020 to 7/19/2020. Unfortunately ended up having my lower legs get pinned between our rental van and another vehicle as we packed to head home resulting in me having to be transported via …

  69. Came to the ER suffering from psychosis. Have not been seen after 7 hours. Watched them kick an old man out in the cold and got threatened by security when I had a mental breakdown. I will never be coming back and you people should be ashamed of yourselves.

  70. I don’t know who was more rude, the lady at the information desk or the lady at the outpatient desk. Before my daughter received her covid test the nurse administering it had the swab in her hand waving it around in the air as she talked. …

  71. An absolutely pathetic excuse for a hospital. I received decent care while in the ER; I was then diagnosed with Rhabdomyolysis, and admitted. My stay as an inpatient has been terrible. The only treatment for my diagnosis is bed rest and …

  72. Terrible experience.
    My grandfather came in because of an allergic reaction and got MRSA because of how unsanitary and unsafe the environment was and later died that year. Also I …

  73. AVOID AT ALL COSTS. It is one of the worst hospitals (if not the worst) in the entire state of WV. The staff is as rude as it gets, and the doctors generally will not do right by their patients. I’ve observed that doctors in association …

  74. I can’t even rate this place
    I have been here 3 days and have not eaten I had to wait because what they called odd days for any hygiene towels and soap and toothbrush to clean up …

  75. My wife has just had major surgery at this hospital. I was able to stay in her room with her after her surgery. Her care there was wonderful. The nursing staff treated her extremely well. They were also very nice and generous to me staying …

  76. I was transported to the emergency room during the night several weeks ago and then admitted for four days. I received NOTHING but stellar treatment. The nursing staff was extremely kind and willing to assist me without hesitation. The …

  77. This is the best hospital in the Charleston Metropolitan Area. The staff is good, the ER doctors and nurses take care of you and get you out quickly, as opposed to Memorial and General. I’ve never had a problem with Thomas in my life. …

  78. Wouldn’t bring a dig here rude staff had cancer surgery a week ago tried to make me wear a mask but sewed
    together with plastic stitches mask pushed them into my eye however their …

  79. I love my doctor there but the black lady at the information desk needs a lesson on manners and hospitality. She doesn’t keep her name tag up to be easily visible. I witnessed her being very rude to an elderly man and also to an employee. …

  80. There’s a woman by the name of Belinda who works at the ER patient registration desk. She is undoubtedly the most rude hospital employee I have ever encountered. Along with her co-workers. I have yet find a reason why she is still employed …

  81. I’ve always gone to Thomas for any medical treatments. They delivered my daughter. I myself have had no issues with Thomas, staff, Insurance billing etc. They follow COVD requirements and practice OSHA laws. I’ll continue to see Thomas in the future for all my medical needs

  82. No stars. Worst hospital ever. My husband died there because of lack of care by the nurses. I went there because i had to for cataract surgery and if my doctor had permission to do it elsewhere, I would have chose to go elsewhere. Never …

  83. If you want your money stolen, time and time again, go to Thomas. I have paid and have proof that I have paid DOS’s that I keep getting a statement for, and each time the balance changes for the same DOS’s. I have called time and time …

  84. Not that bad, really. .especially in the surgery department..I thought the staff was excellent over there! Loved the nurses, quick to assist me and make sure I had everything I needed almost immediately upon request! Very friendly, …

  85. I spent the evening of 5/9/2021 in the ER and was unimpressed with the attention that I received. When asked how my pain rated I answered with 9.5. I was given nothing for the pain so the pain from a damaged tendon raged. After an …

  86. Dr. Ayoob has been so informative and helpful. She treats us like she’s known us for a long time, makes you feel comfortable. We’re fortunate that she is willing to travel to so many different locations to accommodate her patients.

  87. I came to drop something off for a family member that is a patient there. I parked on the division st side of the building and walked to the Pavillion side. This hospital is absolutely filthy. The floors leading to the Pavillion side were …

  88. I usually am well taken care of at Camc Memorial Hospital, but not this time. It was my SECOND time in about a week going there with chest pressure, sore throat, light temperature, and difficulty breathing. I was tested and was negative for …

  89. Got to be the worse hospital I have ever dealt with. My wife was throwing up and couldn’t stop. Night time nurse was very rude and not giving her medicine. Day shift nurses was good. I had to call raise hell she was in for 6 day’s and couldn’t tell me what was wrong with her. Discharged her with no prescriptions.

  90. Most of the time we are treated quickly and with respect. Today was not the case. Very slow in doing xrays and scans, staff is nice and polite as usual. Just felt like we were waiting alot longer then we should. They were not busy.

  91. I have spent the past 48 hours with my father-n-law on the 4 floor of the new wing of the hospital. He had two strokes that left him unable to walk or speak clearly. The staff on this floor went over and above to make sure that he and I …

  92. It’s like you’re dropping your kid off for school except no idea when or how to get them. No parking. Just drop off and pickup. They might be inside for 4 hours. The doctors could care less. What a joke!

  93. If I could give zero stars I would!!!! This place is a joke!!!!! Come in with heart palpitations and sit in a waiting room for 5 hours. The worst hospital I’ve ever been to.

  94. I went into the emergency room with kidney pain. I have had kidney stones for the last five months and have been trying to get help for them. While trying to get in to see a urologist, the pain was so severe that I had to go into the …

  95. Been in the waiting room to be seen for covid 4 hours now. They keep letting ppl back that got here way after I did. I’m sick and probably gonna leave .. slowest er ever and not the cleanest

  96. My husband went there to detox. Came back worst. Psychological damaged. Nurses, doctors did not care about him or any other patient. Place should be investigated and closed premeditatly.

  97. This place was a huge joke. First of all they lost my dentures and claimed they never seen them when I had puked in a bag and had to go find the bag to get them back …

  98. The Staff in Neurology was rude and I prefer never to come back here. They treated us like we were liars until we let her listen to the voice-mail she left us then she was still rude and still continued to blame us for not bringing a disk …

  99. The Emergency Room should receive lower than this. The doctor was unprofessional and beyond rude. My mother was not treated well at all not to mention how I was treated as her care giver. She was checked out for a fall but then they kept …

  100. This hospital is so very rude. I’ve had a family member there and they seriously told us some false information because she went to another facility and the results were totally opposite. SMH …

  101. Same experience as a few others, nurses who hate their jobs and are nasty and rude when you can hear them talk about you right outside the curtain, and you’ve been nothing but polite while in pain. Find a different profession if you’re so …

  102. Horrible if you actually need nutrition. I’ve told the dietitian as well as the hospitality’s working my case numerous times, I cannot eat the food they try giving me more the way the cook it. Most of it actually makes me physically vomit …

  103. ER visit was horrible went in last year at 2pm. I was in really bad pain so after sitting for a hour I asked how long before I was seen and they kept telling me I’m next. This was day shift not really sure what time night shift came on but …

  104. I absolutely give Thomas memorial 5 stars ⭐️⭐️⭐️⭐️⭐️! Soon as I came out from my endoscopy, soon as I came to, there was a RN right there ready to help with every need. Bright me something to drink Immediately! I was nauseous tho, so she …

  105. Really great ER staff from the nurses, lab staff, and doctors. The team in radiology was especially helpful and very knowledgeable. Latoya from social services was especially helpful in helping me to get approved for Medicaid. All in all a great team at Thomas Memorial.

  106. The worst thing is that the room I was in looked like it had not been cleaned. It looked nasty. There was a pop cup lid laying on the double chair when I got there. There was pop spilled on the dinner tray server. The floor looked like it …

  107. The doctors seemed to be very knowledgeable, qualified and experienced to take care of your medical needs. The doctor’s and hospital’s staff are very friendly and professional and very acceptable to patient’s medical and comfort needs. …

  108. The ER and staff should be able to treat people going into septic shock. Every hour someone waits to be treated for sepsis can lead to heart and organ failure. I promise you, I would rather recover at home. I encountered a lot of …

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