Bad costumer service. Is a mission getting your report and also good luck on getting on the line with them. The line is busy most of the time and when they do answer, you are on hold or getting transferred several times.
The worse service and company I have am ever dealt with . I set for 3 hours for them to tell me something is wrong with they machine meanwhile I’m the only person there from when I have got there every one that came with me had left . I will never go back there or do any Referring on top of that nobody SPEAKS GOOD ENGLISH
Jorge E. helped me out with my MRI at sunset radiology and he’s great at his job! I definitely recommend coming to sunset radiology because they give the best possible service to each of their patients.
Definitely never recommended the staff very rude especially Marisol she ignored the question made for the patient and have very bad attitudes when have the her job I don’t recommend this center anybody
I had a great experience, very quick services. I went for an MRI, with Jorge E., who is efficent and made sure I was comfortable during the procedure. Thank you!
Recently, I had an MRI done at Sunset Radiology with a tech named Jorge (E.). He was professional, and made you feel comfortable despite the long procedure. So, thank you Jorge for assisting me thru the MRI.
I’ve had two MRI’s done here, both with Jorge E. Jorge was pleasant to deal with and skillful when it came to putting the iodine in. Highly recommend him if you need a brain MRI.
MRI technician Jorge E. did a great job instructing me throughout the MRI. Very professional and overall good experience. Will return to Sunset Radiology Inc.!
I have to say that this has to be one of the best expiieriences I’ve ever had. Everyone was so kind & helpful. They were very patient & attended all my needs. Finally, some where in Miami that they are doing every thing right !!! Thank you.sincerely. Mario Aguilera
People answering phone do not speak English: hung up the phone on me after asking what do you want, then put me on hold. Never came back & sent me to vm twice. Rude
I’m wringing this review, because the amazing experience I got at Sunset Radiology inc, the personal was very friendly and professional, the staff was always smiling and kind, the place was clean and organized. Highly recommended this place for everyone needing any type of Radiology.AAA+++
Staff is unorganized and rude, was waiting for more than 2 hours to see how long it will take, staff just walked passed me and left for lunch. If your insurance lets you, GO TO ANOTHER PLACE AND AVOID THIS LOCATION AT ALL COST!!!
Worst service ever!!! They didn’t see me till after 2hrs of my appointment, in top of that people who came after me were seen before me and when asked the front office assistant about it they were nothing but rude. If you have the choice I’d suggest you go somewhere else.
Without an appointment I had to wait for 70 minutes. The staff was friendly and professional. I like that they give cafecito and pastelitos to those in the waiting room.
I would never recommend this place. The worst customer service ever. Very rude and the waiting time is unbelievable!!!! Don’t go there . I had to come again hoping their customers service changed but it’s even WORST. Don’t waist your time and go to another place please !!!! Places like this don’t deserve our money.
My appointment was at 8 AM I’ve been waiting for over an hour and have yet to be attended they take you to about 5 different rooms walk you around the whole center before you get attended.
Came by with my father in law for chest x-ray and EKG. 8:26 AM done by 10:00 AM. the welcome was good for the two gentleman in the waiting room, but after that was a horrible service, nobody explain what next. I noticed a high volume of patients for a walking center.
I’ve been coming here for years for all my studies, te service is still GREAT as usual , and yes maybe sometimes you have to wait a little but like in every Hospital , every patient deserves the right time and is always a case by case , new …
Do yourself a favor and never come here. Waiting time is around 3 hours and they will lie to you about it saying it will be just a minute. They treat patients as cattle and they don’t even have enough chairs. Most of my wait was standing up next to a door. By the way, this was just for an X-Ray.
this place has been the worst place I have ever been in years, yes the place is very nice but the staff and the attention is more than horrible. and lets not talk about the test results not being sent to doctors and also having errors, significantly. will never go here again
it was the best experience! The mri tech, Jorge, was super nice and helpful. I’ve been to other places and never got the treatment I received like sunset radiology. honestly the best place to go for an mri. Very Professional
If a have a 0 star that’s what this place deserved, 50 people with appointment at the same time, first to come first to go it does no matter if you have appointment, have appointment at 7:30 am and left at 11:00 am because people with appointment at later came in before me, please don’t to this place
Billing dept is horrible. Had mri scans done in March. It’s October and they haven’t managed to send my claim to insurance company causing my deductible to not be accurate. Tiffany, manager of billing dept, never returns call. This has been a nightmare and beyond frustrating!
This people do not respect appointments….they don’t give you an eye contact ….my appt was at 8:00 I was waiting very patient but then a realize that they pas people with no appointment first …that’s not right
Don’t choose this place! I waited more than two hours and I had an appointment! Staff was impersonal and too busy to seem to care. Patients were crammed into the tiny waiting area where there were not enough chairs for everyone to sit. I will never come back here
So I pay 120 copay, insurance pays almost 1k, and they still bill me for another 155 dollars… I bet that if I go without insurance It’s less than 200…. this is ridiculous. SCAM!
Terrible service two hours of waiting by appointment and when I ask it was 1 hour and 30 minutes more. zero consideration with patients. aside they bother if you ask. This site is not recommended.
BAD Experience, After 2 years of an atention they put me in collection without to send me ANY letter before to notify me, and the person who take my phone call at Sunset Radiology, I think in billing department, I don’t know the name but …
1. Was attended quickly had MRI, Sinus X-ray. 2. Waiting line outside and seats. Walking distance from plaza. Gas station and local 7 eleven, as well as a I Hop.
4 hour wait with appointment. They made a mistake and gave me a contrast milk and it was an iodine. They almost killed me. My doctor was upset. I had was brought back alive. Never again come. Everyone was complaining of the wait
I was set for MRI i have been waiting for two hours I asked the front desk for my IDs she didnt know where my IDs were . she looked away not knowledging. Me . they had to asked around until it was found …
This place is awful I would not recommend it.. we waited over 2 1/2 hours even though we had an appointment.. front office staff is not very helpful. They seem to overbook and don’t care that the patients have to wait..
Today I had a bad experience in this center after waiting for 45 minutes for an xray to be performed and having asked the tenologist Jorge what happened that they did not call me first he said that he did not have any document with my name, …
Horrible my appointment was at 2pm they told please drink Enough WATER OK BY THE TIME 3 I REALLY CAN’T WAIT ANY LONGER TELLING ME WAIT YOU ARE NEXT STILL WAITING FOR ANOTHER HOUR 4:24 STILL WAITING THE STAFF IS NOT READY MANY PATIENTS ARE …
Went in for an MRI, didn’t have to wait more than 30 minutes in the lobby. Jorge, the person that helped me get into the MRI was very professional and answered all of my questions thoroughly.
This review is for TATIANA PUPO, I want to say that Tatiana the Ultrasound supervisor, she is highly qualified, she has a lot of knowledge in ultrasound techniques, thanks to her I was able to know my diagnosis after many times trying. She is the best.
Good host but horrible managenent. They have time apppintments but the waiting time is 1.5hrs or more. Dont go with a full bladder…. you can save the pain and drink water there… plis take the day off for this. …
If I could give it 0, I too would do it.I had an appointment for a CT Scan at 9:30am, I was finally called in at 12:34pm, 3 hr. wait. Too long for just one test.
Horrible. They told my wife to be there at 8:30 am NPO and she actually waited for two hrs to go in. Only to be placed in another waiting area for another 30 minutes. My wife was so nauseous already we almost left. Terrible place please avoid them.
It could be the best, with very modern machines but the public relations are a nightmare, I have been waiting 20 minutes for someone to make an appt with, on top of the long time waiting, you have to call several times because they hung …
My name Patricia Lhoeste, I went to do an MRI test and I want to thank all the staff of Sunset Radiology, especially Jorge, who is the person who does the MRI test, he is an excellent professional with a lot of knowledge of his work and professionalism in treating patients.
Sadly they had my mother waiting more than 3 hours to do a 15 minute procedure this was after I was told it was only going to be a 1/2 an hour wait time Very unorganised would highly recommend using a different place for your mri
I literally just left their office, and I’m so upset how disorganized can this office be to tell me that they can’t see me cause I didn’t schedule an appointment when I did schedule an appointment and I even called and confirmed my …
i had an MRI done to confirm a brain tumor and they never sent the report to the doctor. they made me pay for the images and when i went to my appointment, they never sent the report. Treatment was delayed by 3 months because of their …
TATIANA is the worst Office Manager ever! She had a bad attitude since the beginning. She did not want to provide her last name and she said she did not have a boss, that she was the boss! Carlos Reventos and Maria Barrios, please see why …
Do not recommend. The front desk girl who works there name Jennifer extremely unprofessional, and I’m trying to be professional in only saying that. Sunset Radiology your ratings will continue to go down with that girl working there. The …
Staff is unorganized and rude, was waiting for more than 3 hours to see how long it will take. They also make the appointment but they don’t respect the time of your appointment . If your insurance lets you, GO TO ANOTHER PLACE AND AVOID THIS LOCATION AT ALL COST!!!
We had to wait two hours after our appt time before they even called us back. The office is like a cattle call with 50 people waiting in the office lobby. The staff is robotic. I would not recommend.
I had a appointment for my ultrasound and they took care of me quickly the technation was very respectful and nice great staff i would go back highly recommend
I went there last week for an MRI of my hand and the staff was very stoic and somewhat friendly but the tech was awesome Jorge E; he explained the procedure thoroughly and I was done in no time. I would definitely recommend going to this location and I will return for any of my future radiology needs.
Long wait, around one and a half hours for a hand X ray, all the staff are helpful and having thier own conversation. Waitng room is small, and there’s this guy always walking around with a radio he works here but he looks really fishy. …
DO NOT GO HERE! The doctor who goes over the results made a mistake and because of this place I won’t be able to have surgery tomorrow! Two other doctors read the results and said there was nothing wrong with my EKG! No wonder they have …
Very rude front desk people. There are 2 guys that do absolutely nothing in blue shirts just flirting with old ladies. After one hour of waiting they told me they couldn’t see me. Working staff spends more time socializing than working. They would be playing domino if cameras were not around.
Tatiana the Tech did my ultrasound and she was beyond amazing. She made me feel extremely comfortable in a very nerve wrecking situation. The wait time was not the best, but expected. Thank you Tatiana for being so amazing.
Do not come here unless you like to have your time wasted, interact with disrespectful staff, and have an entire waiting room know why you are there. Despite arriving early to my appointment, I ended up waiting about 2 hours before leaving …
If I could give a zero, I would. First, I waited an hour and a half after my appointment time. Next, I had to ask them when they would be ready for me. Then, I had to call them to have the results sent to my doctor. Then, I had to wait an entire month to get the card in the mail saying what my results were. Horrible!
This place is a ZOO. It took me two emails and three phone calls over several days just to get an appointment. Waiting room is an over crowded fire hazard. People working there are very nice. I feel badly for them after seeing how they are run.
If you’ve got 2 hours to waste, than this is place for you! What a complete waste of time just waiting and waiting. I arrived at 11:25 AM and didn’t get seen until past 1:00 PM. The place is packed so they obviously have a scheduling issue. Go somewhere else that will be quicker.
Jorge E the MRI tech was exceptional. He explained every step of the process and made me feel comfortable at all times. He was knowledgeable and professional which made me feel at ease. I would most definitely recommend this diagnostic center due to my experience with Jorge.
I had an amazing experience here the lady’s in the front where so nice and made me feel comfortable they came to me instead of having me walk in my crutches to them. The MRI tech Johanna was amazing and made me feel so comfortable and …
The ultrasound tech was very friendly and knowleageable (he even let me bring my friend inside to enjoy the show), the wait time was only 40 mins, and didnt have to pay a penny. All in all i cant complain. Sure, it was packed. And the front …
I went in today for 2 separate types of exams and the front desk was really nice and friendly upon arrival. The girl who did my appointment this week was also nice but i didn’t catch her name. The front desk agent Erica was A LIFE SAVER!!!! …
his place is the worst the staff are terrible very disrespectful and unprofessional. Once they realized you don’t speak Spanish. They start cursing you in Spanish . Saw one of the staff verbally abusing and racially discriminating a black elderly women
Terrible place to go to get an ultrasound. I would give it a zero star rating if I could. I had an appointment at 4:30 for an ultrasound and I didn’t get to get inside until 8:00 pm. Jut to get to the back!!!!!!!! And the staff doesn’t do …
Horrible! Everyone was extremely unprofessional and unorganized. Also, they charged double of what my procedure costed. Don’t waste your time coming here to wait long hours and get an unfair treatment.
This place has the reviews it has for a reason. You make an appointment but they push for revenue more than accommodation and respect of an appointment. It seems that having an appointment as a courtesy but not followed. I just hear people all complain about the long wait times.
Had such a wonderful experience I had read the previous texts before going but from the time I made the appointment I was treated very professional . I was in on Saturday that I went in thinking I would spend the day but not at all my …
I was very happy with the service I received from everyone who works at Sunset Radiology, especially from Tatiana, the ultrasound technician. She was so sweet and very gentle. I really do hope that she revalidates her degree, she knows what …
This place is ridiculous. I had an appointment at 3:30, got here 10 minutes early to fill out any paperwork and still had to wait TWO HOURS. Avoid at all cost, these people are so freaking disorganized.
Extremely rude. The front lady in the front desk was very unprofessional. She was arguing all the time. In my opinion without this girl in the front, the place should look more professional. The X-ray guy was very friendly and the waiting was not that much.
Worst place in Miami to go for Radiology services. They give appointments to fill out the place completely and you have to wait 3 hours to be called in a room full of patients without proper social distance or even wait outside on the sun. The customer service is also really bad. Just don’t go to this place
Amazing patient care. Extremely professional and attentive. Didnt have to wait a long time. Everyone was very nice. The technician was great and made me feel comfortable. Thank you!
Awful waiting time! Over 2 hours with appointment! Many people who came after were done and the way things are managed there is super disorganized. Never going there again..I felt I was in another country where patients are all crammed up at the same time (walk-ins and appts.). This is a big issue and causes many folks to complain.
The wait times are horrible, but the staff is great. Especially Jorge Estevez the MRI technician. He is awesome! I’m claustrophobic and he made it very easy for me. He is very knowledgeable as well as caring and understanding.
My wait was about 30 minutes to process my paperwork. The staff was very nice and the technician was very thorough. The place could use an update. Front door didn’t even close by itself and the man handing out the paperwork didn’t speak English. Shabby waiting room otherwise OK
Overall I had a really good experience here. I would have given Sunset Radiology 5 stars but there was about 45-60 minute wait with an appointment. Jorge E., the MRI technician, made the procedure extremely comfortable – he definitely gets 5 stars! He even played some bob marley on the headphones, would definitely recommend.
I had an appointment to do a mammogram at 10:00 am, even though the place was full, they took me in at 10:30 am, everyone was friendly and the place very clean. The technician was amazing, really sweet and explained everything she was …
Horrible experience from start to finish. Wait time is over 1 and a half hours and that was with an appointment made. Actual ultrasound specialist was rude and yelled at me about how she was the specialist when I corrected her because she …
They sent me to collections and ruin my credit because they sent the claim to the wrong insurance, instead of Golden Rule United Health Care One they sent it to United Health Care, not only once or twice, 3 times!!! Tatiana, the office …
I would HIGHLY RECOMMEND THIS PLACE. I drove from Orlando to Miami for a breast consultation following surgery the very next day. When going to my consultation I got my surgery information including time and date which you read was the very …
Ok so here’s my experience- After reading the reviews I was pretty scared. But honestly it wasn’t that bad. The staff was friendly enough. Do expect to wait a long time though. My appointment was at 1. I asked if it would take long, she …
I wish I could give a ZERO OR MINUS. We’ve been waiting over 2 hrs for service. Parking is horrible and the staff walks past you and ignores you. One lady passed out coffee and pastries to the Hispanics only. No consideration for an 87 yr …
This place was terrible. They actually had a good system of signing people in and making sure they were seated in a waiting room, but after that, nobody knew what communication was anymore. I went in for my first ultrasound. I’ve never been …
My son and I had were treated with the utmost professionalism and kindness by staff and owners. The radiologist was a seasoned professional with a phenomenal demeanor. I highly recommend their services.
I’ve seen many terrible managers but the so called “manager” at Sunset Radiology named Tatiana Chiroldes set a new low record. She doesn’t even know the basics like what services are covered at her own office. The rest of the staff knows …
I wouldn’t recommend this place to no one!! They first rescheduled my appointment due to their equipment catching on fire then called me back to ask me to come in earlier than the date that was given for me to only be waiting over an hour …
Technician’s name is Gustavo. He was extremely rude, got mad at me for not coming back inside. When he himself, told me that they will call me from the front desk. I was going to walk so the fluid can spread for the xray, but I just wanted …
My appointment was at 7 a.m. the first one. It was 9 a.m. and they still haven’t called me. See if you know someone there you go in first with no appointments. Unethical people there I honesty don’t consider these people professional for healthcare avoid this place extremely rude.
The worst experience doing the appointment. Extensive waiting time for sonogram. Because of the misinformation from the front desk I couldn’t doing all in one place. With the exception of the XR technician Tatiana (she was great) today was horrible day for me.
i never post reviews, but this person treated me really bad since the first call she made me. I was at their facility more than a year ago, and i remember that I had to wait a lot of time even though i made an appointment. I always ask if …
Can’t tell enough about Sunset Radiology! Thank you for taking care of me 🙏🏻 . Tatiana, Carmen , Rosie, Janine and Orlando you make the difference along with the rest of the team. Sunset Radiology and Women Center have the best technology …
I was able to get a same day appointment for an MRI for my herniated disc. They were courteous, friendly, professional and moved quickly. Jorge E. did my MRI (which was not easy since I had a panic attack before starting). He was able to …
Sunset Radiology is a great center. The staff is great, very friendly and professional, not only in person but also over the phone. It’s very easy to find an appointment and they are always on time with your scheduled time.Highly recommended!!!
A few days after getting my most recent MRI done, I called one evening to ask about picking up my report and they said I could come over now to pick it up. It was after 6pm but I was there within 30minutes and they had already closed. They …
I had an MRI procedure done yesterday 9/9/2019. I must say Thanks to George the radiology technologist who performed the imaging, I was able to complete it.
I suffer from severe anxiety during these kind of procedures, yet George was …
Good place, at the front desk the ladies were nice with me, my waiting was a little longer 1 hour,but I got my daughter’s Ultrasound done. The US Tech….Dayanara I think it’s her name… was very gentle and professional, she explained the …
This place is horrible. The staff is rude and disrespectful. If you don’t speak Spanish, the staff there just ignores you. I will never recommend or ever go there again.
Worst imaging place I’ve ever been to by far. I waited for over and hour and they hadn’t even processed my paperwork for check in…. and thats with an appointment… they refused to even give an estimate of how long they wait would be. The …
Not even one star for this place, bad customer service. My mom needed 2 open MRIs. The first one they made her wait for 6 hours. The appointment was at 10:00am and she finally enter at 3:30 pm, without eating or drinking since the day …
Worse place in miami I lost 2 hours and the personal don’t check my info I can understand you are full but 2 hours to call the insurance its unrespafull
Had the best experience with Jorge when I got my MRI. He was very professional and made me feel very comfortable with everything in the process. This was my first time getting an MRI and the whole process was very smooth shoutout to Jorge! Thanks so much for everything!!
The technician for the MRI procedure, Carolina, was very accommodating and understanding. They honored our appointment and called us in within 10 minutes of our scheduled appointment time. I would recommend this location and I would gladly return to this location if ever needing any services they render.
As others have mentioned, Jorge E the radiology technician was excellent! He was very friendly, explained everything about my MRI thoroughly, played relaxing music during the test and overall made the experience comfortable and quick for …
If I could give 0 start I would. The front office is not doing the job the suppose to do. I am calling from a doctor’s office and they put me on hold 2 times without my consent or even letting me agree to it first. Then after 10 mins the …
Extremely rude and as all the other reviews say, expect to wait a long time even with an appointment! My mother had an appointment here and chose it because it was close to her home but was the worst mistake, she could have gone all the way …
My experience here was amazing! I was scared because of all the bad reviews in here but honestly, i had no bad experience at all! Actually the opposite. The waiting room was packed, but since I had my appointment I only waited 30 min …
HORRIBLE SERVICE! Seriously, avoid this place by all means possible and take your money and time elsewhere. Aside from the techs (who were great and efficient) the rest of the staff, especially front desk, are completely incompetent and …
Let me start by telling you that I I had been going to this place since 2014 every year for my mammography with no complains, this last time I was a walk in, the waiting was long but staff was super friendly and cooperative specially …
Staff was very accommodating, professional , and friendly. Sergio at the front desk help with a smooth visit! Really appreciate everyone’s kindness. They took Covid very serious and did social distancing. Masks were worn. I was very comfortable with this being my first time to this location.
This place is at the top when it comes to unprofessionalism and disorganization. The CDC updated guidelines and there is a “No Mask No Entry” sign at the door but the employees still can’t be bothered to wear masks. On top of that, my …
Although the wait time was a bit long the MRI tech I had Jorge E. made up for it by being fantastic! He was extremely encouraging and understanding to my concerns as I have claustrophobia and was anxious about this MRI all week. He made me …
This place is really bad, my mother went with a really bad pain and with diarrhea, she is almost 80 years old and some of the staff actitud was really bad, Orlando, very rude person, my father was out site of the place waiting for my mom …
I was super nervous today to get my MRI. I have tried to do this 2 times before but haven’t been able to because I’m a very nervous person. The tech Jorge E. was very nice and made me feel very comfortable and let me hear music so I could …
Pleasant experience. I was there for quite a while, but it was because my primary care physician (PCP) had not send them my referral. Though I had to wait a while, I did notice that everyone else was being called fairly quickly. The …
WORST SERVICE EVER. DISORGANIZED. BAD COSTUMER SERVICE.
I called to place an appointment on Friday April 9th. and they told me to go at 10 a.m same day. When I got there they told me to go because the office was …
Friendly staff, great patient care and reasonable wait time with updated equipment. I highly recommend this facility. Just Had a right shoulder MRI performed here and the service was excellent and the patient care was absolutely outstanding.
Recently visited this Sunset Radiology Center in Miami. Good customer service. Professional, friendly and patient technicians.The center is very clean. The staff is helpful, they made my CD with all the images at the same time and I had my CD in hands couple of minutes later. I recommend this center for you and your family.
I just had a CT scan. The technician Francisco Diaz has been very helpful and professional explained everything about the scan. He is an asset to Sunset Radiology.
First time was X-ray & CT , 2 hour wait. This time MRI , 2 hour wait. The over lapping of appointments is an abuse. To the staff and to the patience. 30 minutes is a reasonable wait time, even an hour if they’re behind. But 2 hours every …
The staff is disrespectful and extremely messy. We have been waiting for over an hour even though we arrived at the exact time of our appointment. The staff was asking amongst themselves where the papers and documents were after receiving …
The staff at Sunset radiology walked me through the process very easily. They made it very easy, painless, and refreshing, under the circumstances. I had three different MRIs done. On different occasions. Every time .. The staff carriers …
To start off this place is horrible. I wouldn’t recommend it at all. When I made the appointment I was told that it was at 11:00 am, when I made it there the place was packed, no 6 feet social distancing, didn’t take temperature or any of …
I had an amazing experience at Sunset Radiology & Women Center. This radiology center has state of the art equipment and machines with the latest sophisticated technology. The center is extremely clean, modern and with plenty of parking. …
Got there and it was a cattle call outside. I live nearby, so I told them I’d wait at home when one of the staff said, “we’ll call you when we’re ready.” As I sit here writing, it’s been OVER 2 HOURS!?! When I called to check to see if they …
the attention was horrendous and she was waiting for her. Mrs. Tatiana, who says she is the general manager, told me that I had to spend as long as she wanted because there was no other employee to be able to give me the disc with my MRI …
Super impressed with professional courtesy, staff and safe covid related office atmosphere. I came in for an abdominal ultrasound and was able to also have my annual mammogram done without wait. I LOVE THIS PLACE & will definitely return if needed.
This place had the best customer service from making my appointment to the day of the appointment. Tatiana was nice enough to even follow up after the mri as well as making me the follow up with my general doctor. The wait time was very little the day of the appointment. The office is clean and update with all CDC rules .
No point of making an appointment if they cram everyone else within the same hour as you. My appointment was at 9 am. I arrived at 830 to fill out any necessary paperwork. Finally went in at 1135a. Definitely do not recommend, especially if you have plans or work in the same day. You’re whole day will be screwed up.
Very professional staff. Check in was easy and test was done on time. Waiting area was clean and very comfortable with everyone enforcing Covid protocols for safety. The staff was very knowledgeable and answered all of my questions. Highly recommend!,
Place can get busy but had a great experience with the staff especially Jorge E. MRI Tech.
My mom needed an MRI and he was very knowledgeable and sincerely concerned, and had great beside manners. Overall a good guy. Thank you for taking good care of my mom.
Very disorganized place. Do not come here!!!
Wait time is incredibly long, they don’t care if you are fasting. I had an early appt and I ended up coming in at noon. The front desk lost my ID and insurance …
To start off horrible place!!!! Had an appointment at 3:30pm and didn’t get seen until 5:00pm. 2nd,they have really bad communication. When I did my appointment over the phone they said one amount and when I got there they ended charging me …
I’ve been waiting over 2 hours for my appointment! They just DON’T care! That’s the bottom line. They obviously don’t value anyone else’s time. There needs to be a change is management! I’m going to tell everyone I know and the doctor that …
Terrible customer service, when calling to get information the employees are dismissive, it feels like they are doing a favor while I am paying for a service.
Wait times are 2-3 hours regardless of your appointment. They also call people randomly. They have a few technicians but seat like a hundred. Last visit the ct tech was too busy on his phone to help my disabled grandmother onto the machine. I kept looking at him and he told me to do it. That’s his job!
Expect to spend anywhere from two to four hours. This place gets extremely over crowded. An appointment means absolutely nothing, they do not honor it. It is just a piece of paper saying you are showing up that day. I was there for two …
Excellent experience today at this place. I had two different procedures done, and both technicians were super professional doing their job. The rest of the personal was also very nice. It was a busy day, with a lot of patients, but the new …
Where do I begin? This place was recommended by my neurologist, but I guess I failed to read the reviews first. With 2.7 rate no wonder this was a mess. If you were allow to leave the stars in blank, I would. The worst service I’ve seen in …
My drivers licence and Health insurance card was lost in this office and no one seems to care for my lost I spoke to the front desk people and site manager They keep on telling me it was given back to me and my best option will have to …
I’ve come here a few times and I see Orlando very active showing a lot of energy, respect and professionalism, you should be glad and blessed he works for you.
Aldo Morejon
This facility is unorganized and very unprofessional. I wish I could give them zero stars. Had me wait an hour and half for a chest X-Ray. When I asked them how much longer, they not only seemed bothered and upset that I asked, but didn’t …
Yes, the wait time is little long, we ended up waiting 1.5 hours (with appointment). I won’t complain about it as we got appointment same day we called while other clinic had 3 weeks wait. Overall experience with the stuff was great. The …
I waited four hours just to get an ultrasound done. I work full time and I have a baby. This was the worst place ever. They don’t have any kind of consideration. I’m never returning here again.
I decided to read the reviews before making an appointment, And even after reading so many bad reviews I went ahead and gave them a call to make an appointment. And YES everything that you are reading is definitely true. …
I would leave 0 stars if I could. Don’t bother making an appointment because they won’t see you anywhere near that time. I came on two occasions and never got seen because they were running an hour+ behind schedule. My appointment was for …
I would have given less than one star but it is not an option. Came to waste my time. And then had to return to get my id. First, they could not find my orders. Then, were just going to do one study Out of the two that the doctor ordered. I …
My experience at Sunset Radiology was excellent. The staff was friendly and professional respectful of time and public well being. State of the art MRI equipment. Marisol greeted me and made the process seamless. NO WAITING. George the …
Service is terrible. I arrived 15 min earlier to my appt and they took 2 hours to process my information and call me. Most of the patients are seniors and the waiting time is just absurd. A guy named Orlando walks around with a bad attitude when we ask for the status of our order.
I didn’t have a bad experience I was expecting to but it was the total opposite first when I came in the front desk rep didn’t say a word to me I asked her if they had a clipboard to sign in she said yeah also it was overly packed with …
Worth your time. They are very busy so I suggest you pack your patience, however, if you want to pay a reasonable price for an MRI this is the place to go. The MRI technician, Jorge E. was pleasant, concerned and has excellent bedside …
The services is horrible, the person in the from name orlando and also the person in charge off RX the customer services is horrible name Francisco is not my first
My overall experience was a positive one. I arrived about 15 minutes earlier than my appointment and was called about 30 minutes after my appointment time. The staff there was professional and answered my questions. The receptionist that …
The staff at Sunset Radiology had unprofessional and rude customer service. I asked a simple question regarding a procedure, was given the run around between suite 117 and suite 106, then a woman by the name of Ali sitting next to the front door was dismissive and argumentative.
Arrived a few minutes early for my 1 PM appointment, checked in with reception, and was finally called at 2 PM only to be told that the wait was an additional 2 hours. I counted 25 patients waiting outside the office along the sidewalk, and …
If I had the option to give no no stars I would
Let me start of by saying that the staff is extremely rude and unprofessional one of the lady’s at the front desk was on the phone with a patient and placed …
My appointment was at 10:30 am. I arrived at 9:50 am. I waited in the main waiting room for half an hour. Then they called me in. And, Put me in another waiting room. Then after another half an hour. I Ask the beyond Rude guy. Because, I …
Excellent staff, the front desk ladies Ali and Erika go above and beyond to make you smile and provide amazing customer service , I absolutely enjoyed my experience and will definitely recommend it 1000%
This is a lack of respect as a health place is full of people waiting more than 2 hours and more and the girls don’t know how to give you an explanation. The only thing they say is that they are having lunch, having lunch more than 2 hours is unfair
I just had my appointment yesterday for an MRI of the knee. I arrived at 11:00 AM and they called me shortly after filling out my paper work. I was a little worried about timing since I had only 1 hr to spare before going to work, but …
Complete disaster of a place. Poorly managed. Untrained staff. Unprofessional. Lack of respect for patients and their time. I can write a whole book on why run away as far as possible from this meat market. Wouldn’t even recommend to my worst enemy.
I Booked an application by phone. When I arrived after waiting 50 minutes they could not perform the exam because they did not tell by phone they needed another exam before. Weird! If I had it I did not need this one. Lost a day! Don’t go!
This is beyond a doubt the worst place ever to use. If I could have put zero instead of one star I would have.
After waiting for 2 hours I dared to ask the rude staff why my friend had to …
My experience at Sunset Radiology was excellent. The staff was friendly, professional and absolutely respectful of the patients time. Their equipment is state of the art. They made my process easy and barely any wait time. I highly …
The worse place for images I had appointlment at 9 am and I wait for more than 2 hours and after 30 minutes more in other room inside, they schedule more people than they can server, no social distant, bad customer service, and chair out site the office becouse thousand people on the office. One word terrible.
Well pleased with the excellent service I received from Rosie, Janine, Elizabeth and the whole gang. This place has their systems down. Well priced, Polite, professional and efficient for a smooth MRI.
WORST RADIOLOGY CENTER ON THE PLANET… 2 1/2 hour wait beyond scheduled time for CT scan. Went up to front desk to inquire and was told it would be another hour. No one apologized. No one kept us informed. The place is packed like a factory, …
Staff was a little impersonal. (Intake guy who gives you the forms to fill out especially).Very little privacy infront of other patients(possible HIPPA violation? ). Watch volume of talking about your PHI in front of other patients. Personal Crammed and crowded with no masks offered. Parking lot is crowded.
I paid in Full ($550 ) Thanks to the lack of understanding of the Staff about Insurance, they kept telling me ( You are not authorized yet ) , and one day before I need to talk with the PCP to get authorization which could take up to 1 week… it’s just ridiculous how careless they were, they kept transfering my call every 5 minutes
Get ready to spend at least a couple hours beyond your appointment time waiting without any information at all as to the reason for the delay or how much longer it may take. Not to mention having to wait outside, due to Covid, for the …
DO NOT EVER COME TO THIS PLACE! Unfortunately I had to have a simple CT Scan done twice. Both times I had to come to this horrible place. Both times they had me waiting 4 hours + waiting because both times they told me their machines broke …
If I could give 0 stars to this place I would. Its only walk-in and the personnel working at the front would tell you 2 hours wait time and it became 4 hours. You will see people going in that came in after you. Would not recommend is an understatement.
the staff was helpful and very nice from the front desk to the tech. performing my MRI, however I give them 4 stars regarding (the waiting time) even with an appointment
Worst place ever. Very unprofessional. I brought my mother in law for a ct scan at 8 am and was seen at 1:15pm. She was fasting and was getting dizzy. One star is too much for this place. Horrible place, very disorganized.
Would not recommend this place. They are very unprofessional and disorganized.
The wait for procedures even when you have appointments is over two to four hours, ridiculous. …
They took care of my daughter and from the moment I called to set up the appointments, the person in charge who attended me was very cordial and guided me through the whole process with great dedication. I recommend the place 100%
I’m not sure how this place is still open!! I waited for an hour and the staff is rude, I ask for my license back and the front desk lady with the glasses and a bun was rude acting as if she was lost. Then they have you pay FIRST then have …
They put me on hold for a total of 40 minutes waiting to just be able to speak to them. When they first heard me speak up after 15 minutes of waiting they didn’t seem to speak English and only said to me “Momen’” before putting me on hold …
My experience at Sunset Radiology was extremely positive. Ms Mariana C. was professional, answered all questions, promptly returned phone calls and made my experience incredibly smooth with the less stress. My check in and processing including the scan was great. Thank you to your wonderful staff!
I had a great experience We came yesterday and everyone is everyone is very nice and helpful and we had to come back today and they help my friend very fast and everyone was really kind and helpful I really recommend this place.
On the plus side, the staff is very friendly. However, if they want better reviews someone needs to fix the wait times. I was there for 2 1/2 hours. I tried to schedule an appt on line… no luck. I called and was told that I …
This place is terrible, doesn’t matter what service you come for. Why bother to take appointments if you still going have people wait hours. The old guy taking in the patients is rude, especially to the elderly who been waiting for over 2 hours. I will tell my primary to stop sending people here.
definitely a place in our neighborhood that we should be proud to have is this sunset radiology, it has been helping us with our checkups for years, an incredible work team, and a special person Janine willing to help everyone, thank you very much!!!
Go somewhere else. Parking never available. Slow response from staff. Wait times over 60 minutes. They are never on time. When you ask at the front desk to understand why they are running 60 minutes over they spit attitude back at you. …
Very professional staff. Very courteous and very helpful!! Orlando is very nice and proficient!! I love this place because it’s close and convenient for me. Great place to do exams. Very happy overall!
Bad service. No clue of what they are doing. Got here at 7am and at 8:40am they ask us what is it that you are coming for. Doctors order was sent at 7am via email. Now we need to wait longer. No organization. Horrible customer service. Avoid this place. Never coming back.
really bad experience! Keep waiting one hour before appointment and one more hour after appointment time! No respect for your time at all. Even though I am still better than the lady sitting behind me her appointment is 10:00.two hours …
I had an appointment at 10 and is 1 pm and I am still waiting for the MRI I haven’t drink or eat they overbooked people and they are behind in registration . I won’t return here again . I full of people
They don’t have masks to offer .
I am in for an ultrasound; only 2 patients ahead and It feels like waiting for welfare assistance in times of a recession.Asking my doctor to send referrals to another business the next time. If administration does not take matters into hand this place is going downhill.
Horrible, Horrible , Horrible experience!!! It’s my second time here and this place is run like a Factory!! The waiting time is between 2 to 3 hours, unbelievable!! No matter if you have your appointment, they make you wait in a bigger …
I will never go back to this place, first appoitment they indicated I would have to wait like two hours, I left. Made another appoitment and today I had to wait one and one half hour. Guess they need to review the meaning of “appoitment” on dictionary or Google. I recommend to everyone, chosse another place.
You do have to wait a while, but it’s walk-in, so it’s expected. The x-ray tech I had though… so rude. Cannot believe this guy has been allowed to work this long. He yelled at me because I didn’t realize the shirt I was wearing had some metal in it. I mean, yelled. Would never come back here again.
I walked in here and immediately knew I would never let
them perform a service on me. This place is one of those Miami healthcare mills. They schedule more people than they can see. They are rude at the front desk. I …
I do not know what some of these people are talking about. Great atmosphere and excellent service. I had an MRI done by Lazaro and the gentleman was a complete professional. The doctor received and read my result on the same day.
*Zero stars if I could* Good luck getting anything done at this place. Beware of the following employees: Jadi, Erica, and Zayline. They will answer your phone calls, then hang up on you after you’ve spent over 15 minutes waiting to be …
I had an incredible experience. The location was clean and the service was impeccable. From the front desk to the tech performing the MRI. I definitely recommend!
I honestly don’t see what the bad reviews are about this is my second time coming here as a walk in . Both times were swift in and out . Obviously it’s a medical center and it’s best to come first thing when they open in the morning . The …
I was greeted by “Ramon” a very hyper and knowledgeable young man, he listened to what I had to say and helped me get through in a jiffy, what could have been a long process was finished in less than one hour, great guy with great people doing great work, thank you all.
Please do not waste your time here!! The worst! So unprofessional – the day before an important MRI they phoned me to say the “machine is under maintenance “ !!who does that?? People needing important MRIs n they have Maintenence?!! ! And good luck if you don’t speak Spanish ! I hope my reviews reach everyone before making appt!
Cero star. Don’t come here. Terrible. No respect for your time. My appt was at 12:30 pm for MRI. I live in Broward. Drove one hour and got there at 12:10 pm. Someone, a friend, who says hello to everyone walked in and few minutes later they …
Is this a joke? Giving appointments at one time and when I arrive there are more than 50 people in the waiting room and probably another 20 outside. They said there’s a two hours waiting period. This is unethical and probably an illegal …
Excellent service! I was a walk in and was treated like if I had an appointment. Erika from the front desk was wonderful and very helpful. All the staff treated me great.
OMG!!! I felt like I was in a third world country. They should be ashamed as a medical center…appointment at 9:00 was called at 10:00 then placed in another room packed with more patients…Left after an hour and a half and yet to be seen..If I could rate them lower I would. My fault for not reading reviews. Shame on them..
Loved the staff here! From the moment I walked in I was greeted by Ramon who was very attentive and kindly helping everyone. The technician was amazing and made me feel super comfortable.
Considering this place has many visiting patients, it was managed good. The 5 stars goes out to the tech Francisco Diaz who supported me during my CT scan? He was excellent, friendly, and walked me through every upcoming step!
I had a great experience at Sunset Radiology. The the staff was professional and friendly. I was called promptly to have my procedure done. The technician made me feel at ease and was knowledgeable and gentle. I highly recommend this place.
Every time I need to come here is a torture because of the waiting. Once I sign all the documents, it almost two hours for them in order to process and it doesn’t matter if there are few or many people in the room or the exam you need😩 same …
The visit was troublesome as we waited 3 hours after our appointment time… And mom was unable to complete the MRIs due to exhaustion from waiting while in pain. My complaint was met by a supervisor determined to change our experience. …
The staff at Sunset radiology were so helpful, super efficient and very friendly. They immediately saw me during my appointment time and my results were ready within 24 hours. I’d definitely will be returning for any future needs.
Wait time is ridiculous. I waited more than an hour in the main lobby and then another half hour in a smaller room. All spaces are packed, cero social distance, not even for personal space! …
Crazy waiting time , they made you wait in a main reception room and then move you to another smaller waiting room inside . They do not provide you with the correct instructions either . Find another place.
I don’t think anything really prepares you for this experience as it’s usually first time for everyone, but the employees are very helpful. I have a family history of cancer and pushed off a visit due to fear and a lack of …
I have never been treated more rudely at any kind of appointment in my life than by the first tech I had. He was rude immediately and never introduced himself. I preferred not to take a second PA X-ray after the tech failed to tell me to …
Sunset Radiology was highly recommended by friends and family. My service experience was amazing. The staff and technicians made me feel relaxed, comfortable and at home. As soon as I walked in I felt welcomed, I was checked in and ready to be seen in minutes. Soon Appointments and wait time are very convenient.
Horrible horrible service!!!! Waited over an hour in the “main” waiting room, to then be moved to another smaller waiting room to wait some more. Crazy wait times. It’s run like a factory. Don’t come here! Find a better place. I have pictured the “smaller” waiting room so you see.
I have visited their medical facilities & services 2 times. The staff is friendly. It is always booming in business therefore they manage to clear you rather fast. I went right after pandemic, they were taking all precautions and just …
Bad costumer service. Is a mission getting your report and also good luck on getting on the line with them. The line is busy most of the time and when they do answer, you are on hold or getting transferred several times.
The worse service and company I have am ever dealt with . I set for 3 hours for them to tell me something is wrong with they machine meanwhile I’m the only person there from when I have got there every one that came with me had left . I will never go back there or do any Referring on top of that nobody SPEAKS GOOD ENGLISH
Jorge E. helped me out with my MRI at sunset radiology and he’s great at his job! I definitely recommend coming to sunset radiology because they give the best possible service to each of their patients.
The CT scan personnel, Janin, and Marisol are awesome! Thank you.
Definitely never recommended the staff very rude especially Marisol she ignored the question made for the patient and have very bad attitudes when have the her job I don’t recommend this center anybody
I had an appontment set for 7am for an ultrasound. I have been waiting for an hour. Very unprofessional.
I had a great experience, very quick services. I went for an MRI, with Jorge E., who is efficent and made sure I was comfortable during the procedure. Thank you!
Recently, I had an MRI done at Sunset Radiology with a tech named Jorge (E.). He was professional, and made you feel comfortable despite the long procedure. So, thank you Jorge for assisting me thru the MRI.
I am trying to set up an appointment but no one picks up the phone. It seems very busy facility. I hope I have a chance to set up my appointment .
I’ve had two MRI’s done here, both with Jorge E. Jorge was pleasant to deal with and skillful when it came to putting the iodine in. Highly recommend him if you need a brain MRI.
MRI technician Jorge E. did a great job instructing me throughout the MRI. Very professional and overall good experience. Will return to Sunset Radiology Inc.!
I have to say that this has to be one of the best expiieriences I’ve ever had. Everyone was so kind & helpful. They were very patient & attended all my needs. Finally, some where in Miami that they are doing every thing right !!! Thank you.sincerely. Mario Aguilera
People answering phone do not speak English: hung up the phone on me after asking what do you want, then put me on hold. Never came back & sent me to vm twice. Rude
Exceptionally fast service and the technicians were very polite and nice. Staff was very informative and took care of all my worries.
I’m wringing this review, because the amazing experience I got at Sunset Radiology inc, the personal was very friendly and professional, the staff was always smiling and kind, the place was clean and organized. Highly recommended this place for everyone needing any type of Radiology.AAA+++
Staff is unorganized and rude, was waiting for more than 2 hours to see how long it will take, staff just walked passed me and left for lunch. If your insurance lets you, GO TO ANOTHER PLACE AND AVOID THIS LOCATION AT ALL COST!!!
Worst service ever!!! They didn’t see me till after 2hrs of my appointment, in top of that people who came after me were seen before me and when asked the front office assistant about it they were nothing but rude. If you have the choice I’d suggest you go somewhere else.
Without an appointment I had to wait for 70 minutes. The staff was friendly and professional. I like that they give cafecito and pastelitos to those in the waiting room.
I would never recommend this place. The worst customer service ever. Very rude and the waiting time is unbelievable!!!! Don’t go there . I had to come again hoping their customers service changed but it’s even WORST. Don’t waist your time and go to another place please !!!! Places like this don’t deserve our money.
My appointment was at 8 AM I’ve been waiting for over an hour and have yet to be attended they take you to about 5 different rooms walk you around the whole center before you get attended.
Came by with my father in law for chest x-ray and EKG. 8:26 AM done by 10:00 AM. the welcome was good for the two gentleman in the waiting room, but after that was a horrible service, nobody explain what next. I noticed a high volume of patients for a walking center.
Got an MRI scan done with Jorge E. It all went smoothly thanks to him and he was very accommodating to make sure I was comfortable during the scan!
I’ve been coming here for years for all my studies, te service is still GREAT as usual , and yes maybe sometimes you have to wait a little but like in every Hospital , every patient deserves the right time and is always a case by case , new …
Do yourself a favor and never come here. Waiting time is around 3 hours and they will lie to you about it saying it will be just a minute. They treat patients as cattle and they don’t even have enough chairs. Most of my wait was standing up next to a door. By the way, this was just for an X-Ray.
this place has been the worst place I have ever been in years, yes the place is very nice but the staff and the attention is more than horrible. and lets not talk about the test results not being sent to doctors and also having errors, significantly. will never go here again
it was the best experience! The mri tech, Jorge, was super nice and helpful. I’ve been to other places and never got the treatment I received like sunset radiology. honestly the best place to go for an mri. Very Professional
If a have a 0 star that’s what this place deserved, 50 people with appointment at the same time, first to come first to go it does no matter if you have appointment, have appointment at 7:30 am and left at 11:00 am because people with appointment at later came in before me, please don’t to this place
Billing dept is horrible. Had mri scans done in March. It’s October and they haven’t managed to send my claim to insurance company causing my deductible to not be accurate. Tiffany, manager of billing dept, never returns call. This has been a nightmare and beyond frustrating!
This people do not respect appointments….they don’t give you an eye contact ….my appt was at 8:00 I was waiting very patient but then a realize that they pas people with no appointment first …that’s not right
Don’t choose this place! I waited more than two hours and I had an appointment! Staff was impersonal and too busy to seem to care. Patients were crammed into the tiny waiting area where there were not enough chairs for everyone to sit. I will never come back here
So I pay 120 copay, insurance pays almost 1k, and they still bill me for another 155 dollars… I bet that if I go without insurance It’s less than 200…. this is ridiculous. SCAM!
Terrible service two hours of waiting by appointment and when I ask it was 1 hour and 30 minutes more. zero consideration with patients. aside they bother if you ask. This site is not recommended.
BAD Experience, After 2 years of an atention they put me in collection without to send me ANY letter before to notify me, and the person who take my phone call at Sunset Radiology, I think in billing department, I don’t know the name but …
1. Was attended quickly had MRI, Sinus X-ray. 2. Waiting line outside and seats. Walking distance from plaza. Gas station and local 7 eleven, as well as a I Hop.
4 hour wait with appointment. They made a mistake and gave me a contrast milk and it was an iodine. They almost killed me. My doctor was upset. I had was brought back alive. Never again come. Everyone was complaining of the wait
I was set for MRI i have been waiting for two hours I asked the front desk for my IDs she didnt know where my IDs were . she looked away not knowledging. Me . they had to asked around until it was found …
This place is awful I would not recommend it.. we waited over 2 1/2 hours even though we had an appointment.. front office staff is not very helpful. They seem to overbook and don’t care that the patients have to wait..
Today I had a bad experience in this center after waiting for 45 minutes for an xray to be performed and having asked the tenologist Jorge what happened that they did not call me first he said that he did not have any document with my name, …
Horrible my appointment was at 2pm they told please drink Enough WATER OK BY THE TIME 3 I REALLY CAN’T WAIT ANY LONGER TELLING ME WAIT YOU ARE NEXT STILL WAITING FOR ANOTHER HOUR 4:24 STILL WAITING THE STAFF IS NOT READY MANY PATIENTS ARE …
Went in for an MRI, didn’t have to wait more than 30 minutes in the lobby. Jorge, the person that helped me get into the MRI was very professional and answered all of my questions thoroughly.
This review is for TATIANA PUPO, I want to say that Tatiana the Ultrasound supervisor, she is highly qualified, she has a lot of knowledge in ultrasound techniques, thanks to her I was able to know my diagnosis after many times trying. She is the best.
Good host but horrible managenent. They have time apppintments but the waiting time is 1.5hrs or more. Dont go with a full bladder…. you can save the pain and drink water there… plis take the day off for this. …
If I could give it 0, I too would do it.I had an appointment for a CT Scan at 9:30am, I was finally called in at 12:34pm, 3 hr. wait. Too long for just one test.
Horrible. They told my wife to be there at 8:30 am NPO and she actually waited for two hrs to go in. Only to be placed in another waiting area for another 30 minutes. My wife was so nauseous already we almost left. Terrible place please avoid them.
Waiting time with appointment…. 2 hours
It could be the best, with very modern machines but the public relations are a nightmare, I have been waiting 20 minutes for someone to make an appt with, on top of the long time waiting, you have to call several times because they hung …
Customer service at its best. Front desk is very attentive and very nice.
My name Patricia Lhoeste, I went to do an MRI test and I want to thank all the staff of Sunset Radiology, especially Jorge, who is the person who does the MRI test, he is an excellent professional with a lot of knowledge of his work and professionalism in treating patients.
Sadly they had my mother waiting more than 3 hours to do a 15 minute procedure this was after I was told it was only going to be a 1/2 an hour wait time Very unorganised would highly recommend using a different place for your mri
I literally just left their office, and I’m so upset how disorganized can this office be to tell me that they can’t see me cause I didn’t schedule an appointment when I did schedule an appointment and I even called and confirmed my …
i had an MRI done to confirm a brain tumor and they never sent the report to the doctor. they made me pay for the images and when i went to my appointment, they never sent the report. Treatment was delayed by 3 months because of their …
Horrible customer service for appointments
TATIANA is the worst Office Manager ever! She had a bad attitude since the beginning. She did not want to provide her last name and she said she did not have a boss, that she was the boss! Carlos Reventos and Maria Barrios, please see why …
Do not recommend. The front desk girl who works there name Jennifer extremely unprofessional, and I’m trying to be professional in only saying that. Sunset Radiology your ratings will continue to go down with that girl working there. The …
Staff is unorganized and rude, was waiting for more than 3 hours to see how long it will take. They also make the appointment but they don’t respect the time of your appointment . If your insurance lets you, GO TO ANOTHER PLACE AND AVOID THIS LOCATION AT ALL COST!!!
We had to wait two hours after our appt time before they even called us back. The office is like a cattle call with 50 people waiting in the office lobby. The staff is robotic. I would not recommend.
Amazing staff and even better service!
I have been trying to schedule a CT scan for 3 weeks. Everybody, including the”supervisor” is inefficient. Don’t waste your precious time.
I had a appointment for my ultrasound and they took care of me quickly the technation was very respectful and nice great staff i would go back highly recommend
I went there last week for an MRI of my hand and the staff was very stoic and somewhat friendly but the tech was awesome Jorge E; he explained the procedure thoroughly and I was done in no time. I would definitely recommend going to this location and I will return for any of my future radiology needs.
Long wait, around one and a half hours for a hand X ray, all the staff are helpful and having thier own conversation. Waitng room is small, and there’s this guy always walking around with a radio he works here but he looks really fishy. …
Had services done there and staff was professional. Would definitely recommend Sunset Radiology services
There are a lot of patients, however the service is extremely fast. I came in with no appointment and was out in 30 mins.
DO NOT GO HERE! The doctor who goes over the results made a mistake and because of this place I won’t be able to have surgery tomorrow! Two other doctors read the results and said there was nothing wrong with my EKG! No wonder they have …
Very rude front desk people. There are 2 guys that do absolutely nothing in blue shirts just flirting with old ladies. After one hour of waiting they told me they couldn’t see me. Working staff spends more time socializing than working. They would be playing domino if cameras were not around.
Dont Go Here!!!!!!
If your doctor sends you here tell them you need somewhere else. This is madness …
Tatiana the Tech did my ultrasound and she was beyond amazing. She made me feel extremely comfortable in a very nerve wrecking situation. The wait time was not the best, but expected. Thank you Tatiana for being so amazing.
Do not come here unless you like to have your time wasted, interact with disrespectful staff, and have an entire waiting room know why you are there. Despite arriving early to my appointment, I ended up waiting about 2 hours before leaving …
If I could give this place zero stars I would.
I just took my son for an x-Ray. When the technician placed the standard shield …
If I could give a zero, I would. First, I waited an hour and a half after my appointment time. Next, I had to ask them when they would be ready for me. Then, I had to call them to have the results sent to my doctor. Then, I had to wait an entire month to get the card in the mail saying what my results were. Horrible!
This place is a ZOO. It took me two emails and three phone calls over several days just to get an appointment. Waiting room is an over crowded fire hazard. People working there are very nice. I feel badly for them after seeing how they are run.
If you’ve got 2 hours to waste, than this is place for you! What a complete waste of time just waiting and waiting. I arrived at 11:25 AM and didn’t get seen until past 1:00 PM. The place is packed so they obviously have a scheduling issue. Go somewhere else that will be quicker.
Jorge E the MRI tech was exceptional. He explained every step of the process and made me feel comfortable at all times. He was knowledgeable and professional which made me feel at ease. I would most definitely recommend this diagnostic center due to my experience with Jorge.
I had an amazing experience here the lady’s in the front where so nice and made me feel comfortable they came to me instead of having me walk in my crutches to them. The MRI tech Johanna was amazing and made me feel so comfortable and …
The ultrasound tech was very friendly and knowleageable (he even let me bring my friend inside to enjoy the show), the wait time was only 40 mins, and didnt have to pay a penny. All in all i cant complain. Sure, it was packed. And the front …
I went in today for 2 separate types of exams and the front desk was really nice and friendly upon arrival. The girl who did my appointment this week was also nice but i didn’t catch her name. The front desk agent Erica was A LIFE SAVER!!!! …
his place is the worst the staff are terrible very disrespectful and unprofessional. Once they realized you don’t speak Spanish. They start cursing you in Spanish . Saw one of the staff verbally abusing and racially discriminating a black elderly women
Terrible place to go to get an ultrasound. I would give it a zero star rating if I could. I had an appointment at 4:30 for an ultrasound and I didn’t get to get inside until 8:00 pm. Jut to get to the back!!!!!!!! And the staff doesn’t do …
Horrible! Everyone was extremely unprofessional and unorganized. Also, they charged double of what my procedure costed. Don’t waste your time coming here to wait long hours and get an unfair treatment.
This place has the reviews it has for a reason. You make an appointment but they push for revenue more than accommodation and respect of an appointment. It seems that having an appointment as a courtesy but not followed. I just hear people all complain about the long wait times.
Had such a wonderful experience I had read the previous texts before going but from the time I made the appointment I was treated very professional . I was in on Saturday that I went in thinking I would spend the day but not at all my …
I was very happy with the service I received from everyone who works at Sunset Radiology, especially from Tatiana, the ultrasound technician. She was so sweet and very gentle. I really do hope that she revalidates her degree, she knows what …
This place is ridiculous. I had an appointment at 3:30, got here 10 minutes early to fill out any paperwork and still had to wait TWO HOURS. Avoid at all cost, these people are so freaking disorganized.
Extremely rude. The front lady in the front desk was very unprofessional. She was arguing all the time. In my opinion without this girl in the front, the place should look more professional. The X-ray guy was very friendly and the waiting was not that much.
Worst place in Miami to go for Radiology services. They give appointments to fill out the place completely and you have to wait 3 hours to be called in a room full of patients without proper social distance or even wait outside on the sun. The customer service is also really bad. Just don’t go to this place
Amazing patient care. Extremely professional and attentive. Didnt have to wait a long time. Everyone was very nice. The technician was great and made me feel comfortable. Thank you!
Awful waiting time! Over 2 hours with appointment! Many people who came after were done and the way things are managed there is super disorganized. Never going there again..I felt I was in another country where patients are all crammed up at the same time (walk-ins and appts.). This is a big issue and causes many folks to complain.
The wait times are horrible, but the staff is great. Especially Jorge Estevez the MRI technician. He is awesome! I’m claustrophobic and he made it very easy for me. He is very knowledgeable as well as caring and understanding.
My wait was about 30 minutes to process my paperwork. The staff was very nice and the technician was very thorough. The place could use an update. Front door didn’t even close by itself and the man handing out the paperwork didn’t speak English. Shabby waiting room otherwise OK
I went there in December, the place was not clean and the staff were not friendly or helpful, but they got the job done. …
Overall I had a really good experience here. I would have given Sunset Radiology 5 stars but there was about 45-60 minute wait with an appointment. Jorge E., the MRI technician, made the procedure extremely comfortable – he definitely gets 5 stars! He even played some bob marley on the headphones, would definitely recommend.
Awesome patient car, highly recommend this place and its services.
I had an appointment to do a mammogram at 10:00 am, even though the place was full, they took me in at 10:30 am, everyone was friendly and the place very clean. The technician was amazing, really sweet and explained everything she was …
Horrible experience from start to finish. Wait time is over 1 and a half hours and that was with an appointment made. Actual ultrasound specialist was rude and yelled at me about how she was the specialist when I corrected her because she …
They sent me to collections and ruin my credit because they sent the claim to the wrong insurance, instead of Golden Rule United Health Care One they sent it to United Health Care, not only once or twice, 3 times!!! Tatiana, the office …
I would HIGHLY RECOMMEND THIS PLACE. I drove from Orlando to Miami for a breast consultation following surgery the very next day. When going to my consultation I got my surgery information including time and date which you read was the very …
Ok so here’s my experience- After reading the reviews I was pretty scared. But honestly it wasn’t that bad. The staff was friendly enough. Do expect to wait a long time though. My appointment was at 1. I asked if it would take long, she …
I wish I could give a ZERO OR MINUS. We’ve been waiting over 2 hrs for service. Parking is horrible and the staff walks past you and ignores you. One lady passed out coffee and pastries to the Hispanics only. No consideration for an 87 yr …
This place was terrible. They actually had a good system of signing people in and making sure they were seated in a waiting room, but after that, nobody knew what communication was anymore. I went in for my first ultrasound. I’ve never been …
My son and I had were treated with the utmost professionalism and kindness by staff and owners. The radiologist was a seasoned professional with a phenomenal demeanor. I highly recommend their services.
For Noemy from mammography she does an excellent job .
I’ve seen many terrible managers but the so called “manager” at Sunset Radiology named Tatiana Chiroldes set a new low record. She doesn’t even know the basics like what services are covered at her own office. The rest of the staff knows …
I wouldn’t recommend this place to no one!! They first rescheduled my appointment due to their equipment catching on fire then called me back to ask me to come in earlier than the date that was given for me to only be waiting over an hour …
Technician’s name is Gustavo. He was extremely rude, got mad at me for not coming back inside. When he himself, told me that they will call me from the front desk. I was going to walk so the fluid can spread for the xray, but I just wanted …
My appointment was at 7 a.m. the first one. It was 9 a.m. and they still haven’t called me. See if you know someone there you go in first with no appointments. Unethical people there I honesty don’t consider these people professional for healthcare avoid this place extremely rude.
The worst experience doing the appointment. Extensive waiting time for sonogram. Because of the misinformation from the front desk I couldn’t doing all in one place. With the exception of the XR technician Tatiana (she was great) today was horrible day for me.
I highly recommend this place. Staff and technicians are very professional, specially Yanin. Very good experience!!!
i never post reviews, but this person treated me really bad since the first call she made me. I was at their facility more than a year ago, and i remember that I had to wait a lot of time even though i made an appointment. I always ask if …
Great service. 100% would recommend.
Can’t tell enough about Sunset Radiology! Thank you for taking care of me 🙏🏻 . Tatiana, Carmen , Rosie, Janine and Orlando you make the difference along with the rest of the team. Sunset Radiology and Women Center have the best technology …
I was able to get a same day appointment for an MRI for my herniated disc. They were courteous, friendly, professional and moved quickly. Jorge E. did my MRI (which was not easy since I had a panic attack before starting). He was able to …
Sunset Radiology is a great center. The staff is great, very friendly and professional, not only in person but also over the phone. It’s very easy to find an appointment and they are always on time with your scheduled time.Highly recommended!!!
A few days after getting my most recent MRI done, I called one evening to ask about picking up my report and they said I could come over now to pick it up. It was after 6pm but I was there within 30minutes and they had already closed. They …
I had an MRI procedure done yesterday 9/9/2019. I must say Thanks to George the radiology technologist who performed the imaging, I was able to complete it.
I suffer from severe anxiety during these kind of procedures, yet George was …
Good place, at the front desk the ladies were nice with me, my waiting was a little longer 1 hour,but I got my daughter’s Ultrasound done. The US Tech….Dayanara I think it’s her name… was very gentle and professional, she explained the …
This place is horrible. The staff is rude and disrespectful. If you don’t speak Spanish, the staff there just ignores you. I will never recommend or ever go there again.
All of the negative comments about this place are completely true!
The MRI was the worst wait. Appointment/arrival time: 2:30 pm. I did not finish …
Worst imaging place I’ve ever been to by far. I waited for over and hour and they hadn’t even processed my paperwork for check in…. and thats with an appointment… they refused to even give an estimate of how long they wait would be. The …
Not even one star for this place, bad customer service. My mom needed 2 open MRIs. The first one they made her wait for 6 hours. The appointment was at 10:00am and she finally enter at 3:30 pm, without eating or drinking since the day …
Great personnel, very helpful and professional. Good experience.
Worse place in miami I lost 2 hours and the personal don’t check my info I can understand you are full but 2 hours to call the insurance its unrespafull
Had the best experience with Jorge when I got my MRI. He was very professional and made me feel very comfortable with everything in the process. This was my first time getting an MRI and the whole process was very smooth shoutout to Jorge! Thanks so much for everything!!
The technician for the MRI procedure, Carolina, was very accommodating and understanding. They honored our appointment and called us in within 10 minutes of our scheduled appointment time. I would recommend this location and I would gladly return to this location if ever needing any services they render.
As others have mentioned, Jorge E the radiology technician was excellent! He was very friendly, explained everything about my MRI thoroughly, played relaxing music during the test and overall made the experience comfortable and quick for …
Be prepared to wait for 3 hours and more !
I had an appointment at 4:30 pm, it is 7:30 pm and I still …
Great service , came in and out of my appointment and everyone was very helpful
If I could give 0 start I would. The front office is not doing the job the suppose to do. I am calling from a doctor’s office and they put me on hold 2 times without my consent or even letting me agree to it first. Then after 10 mins the …
Extremely rude and as all the other reviews say, expect to wait a long time even with an appointment! My mother had an appointment here and chose it because it was close to her home but was the worst mistake, she could have gone all the way …
Good place to have a mammogram study . The tech very professional
My experience here was amazing! I was scared because of all the bad reviews in here but honestly, i had no bad experience at all! Actually the opposite. The waiting room was packed, but since I had my appointment I only waited 30 min …
HORRIBLE SERVICE! Seriously, avoid this place by all means possible and take your money and time elsewhere. Aside from the techs (who were great and efficient) the rest of the staff, especially front desk, are completely incompetent and …
Let me start by telling you that I I had been going to this place since 2014 every year for my mammography with no complains, this last time I was a walk in, the waiting was long but staff was super friendly and cooperative specially …
Staff was very accommodating, professional , and friendly. Sergio at the front desk help with a smooth visit! Really appreciate everyone’s kindness. They took Covid very serious and did social distancing. Masks were worn. I was very comfortable with this being my first time to this location.
This place is at the top when it comes to unprofessionalism and disorganization. The CDC updated guidelines and there is a “No Mask No Entry” sign at the door but the employees still can’t be bothered to wear masks. On top of that, my …
Although the wait time was a bit long the MRI tech I had Jorge E. made up for it by being fantastic! He was extremely encouraging and understanding to my concerns as I have claustrophobia and was anxious about this MRI all week. He made me …
This place is really bad, my mother went with a really bad pain and with diarrhea, she is almost 80 years old and some of the staff actitud was really bad, Orlando, very rude person, my father was out site of the place waiting for my mom …
I was super nervous today to get my MRI. I have tried to do this 2 times before but haven’t been able to because I’m a very nervous person. The tech Jorge E. was very nice and made me feel very comfortable and let me hear music so I could …
Pleasant experience. I was there for quite a while, but it was because my primary care physician (PCP) had not send them my referral. Though I had to wait a while, I did notice that everyone else was being called fairly quickly. The …
WORST SERVICE EVER. DISORGANIZED. BAD COSTUMER SERVICE.
I called to place an appointment on Friday April 9th. and they told me to go at 10 a.m same day. When I got there they told me to go because the office was …
Friendly staff, great patient care and reasonable wait time with updated equipment. I highly recommend this facility. Just Had a right shoulder MRI performed here and the service was excellent and the patient care was absolutely outstanding.
Recently visited this Sunset Radiology Center in Miami. Good customer service. Professional, friendly and patient technicians.The center is very clean. The staff is helpful, they made my CD with all the images at the same time and I had my CD in hands couple of minutes later. I recommend this center for you and your family.
I just had a CT scan. The technician Francisco Diaz has been very helpful and professional explained everything about the scan. He is an asset to Sunset Radiology.
First time was X-ray & CT , 2 hour wait. This time MRI , 2 hour wait. The over lapping of appointments is an abuse. To the staff and to the patience. 30 minutes is a reasonable wait time, even an hour if they’re behind. But 2 hours every …
The staff is disrespectful and extremely messy. We have been waiting for over an hour even though we arrived at the exact time of our appointment. The staff was asking amongst themselves where the papers and documents were after receiving …
The staff at Sunset radiology walked me through the process very easily. They made it very easy, painless, and refreshing, under the circumstances. I had three different MRIs done. On different occasions. Every time .. The staff carriers …
To start off this place is horrible. I wouldn’t recommend it at all. When I made the appointment I was told that it was at 11:00 am, when I made it there the place was packed, no 6 feet social distancing, didn’t take temperature or any of …
I had an amazing experience at Sunset Radiology & Women Center. This radiology center has state of the art equipment and machines with the latest sophisticated technology. The center is extremely clean, modern and with plenty of parking. …
Got there and it was a cattle call outside. I live nearby, so I told them I’d wait at home when one of the staff said, “we’ll call you when we’re ready.” As I sit here writing, it’s been OVER 2 HOURS!?! When I called to check to see if they …
the attention was horrendous and she was waiting for her. Mrs. Tatiana, who says she is the general manager, told me that I had to spend as long as she wanted because there was no other employee to be able to give me the disc with my MRI …
Super impressed with professional courtesy, staff and safe covid related office atmosphere. I came in for an abdominal ultrasound and was able to also have my annual mammogram done without wait. I LOVE THIS PLACE & will definitely return if needed.
This place had the best customer service from making my appointment to the day of the appointment. Tatiana was nice enough to even follow up after the mri as well as making me the follow up with my general doctor. The wait time was very little the day of the appointment. The office is clean and update with all CDC rules .
Fast turnaround. Staff was friendly and bi-lingual. Radiologist was polite and efficient. Overall a very good experience!
No point of making an appointment if they cram everyone else within the same hour as you. My appointment was at 9 am. I arrived at 830 to fill out any necessary paperwork. Finally went in at 1135a. Definitely do not recommend, especially if you have plans or work in the same day. You’re whole day will be screwed up.
Very professional staff. Check in was easy and test was done on time. Waiting area was clean and very comfortable with everyone enforcing Covid protocols for safety. The staff was very knowledgeable and answered all of my questions. Highly recommend!,
Place can get busy but had a great experience with the staff especially Jorge E. MRI Tech.
My mom needed an MRI and he was very knowledgeable and sincerely concerned, and had great beside manners. Overall a good guy. Thank you for taking good care of my mom.
Very disorganized place. Do not come here!!!
Wait time is incredibly long, they don’t care if you are fasting. I had an early appt and I ended up coming in at noon. The front desk lost my ID and insurance …
To start off horrible place!!!! Had an appointment at 3:30pm and didn’t get seen until 5:00pm. 2nd,they have really bad communication. When I did my appointment over the phone they said one amount and when I got there they ended charging me …
I’ve been waiting over 2 hours for my appointment! They just DON’T care! That’s the bottom line. They obviously don’t value anyone else’s time. There needs to be a change is management! I’m going to tell everyone I know and the doctor that …
Location is easy to find, plenty of parking in the back ➕ walking distance, only patients in waiting area which is spacious.
Terrible customer service, when calling to get information the employees are dismissive, it feels like they are doing a favor while I am paying for a service.
Wait times are 2-3 hours regardless of your appointment. They also call people randomly. They have a few technicians but seat like a hundred. Last visit the ct tech was too busy on his phone to help my disabled grandmother onto the machine. I kept looking at him and he told me to do it. That’s his job!
Expect to spend anywhere from two to four hours. This place gets extremely over crowded. An appointment means absolutely nothing, they do not honor it. It is just a piece of paper saying you are showing up that day. I was there for two …
Excellent experience today at this place. I had two different procedures done, and both technicians were super professional doing their job. The rest of the personal was also very nice. It was a busy day, with a lot of patients, but the new …
Where do I begin? This place was recommended by my neurologist, but I guess I failed to read the reviews first. With 2.7 rate no wonder this was a mess. If you were allow to leave the stars in blank, I would. The worst service I’ve seen in …
My drivers licence and Health insurance card was lost in this office and no one seems to care for my lost I spoke to the front desk people and site manager They keep on telling me it was given back to me and my best option will have to …
I’ve come here a few times and I see Orlando very active showing a lot of energy, respect and professionalism, you should be glad and blessed he works for you.
Aldo Morejon
This facility is unorganized and very unprofessional. I wish I could give them zero stars. Had me wait an hour and half for a chest X-Ray. When I asked them how much longer, they not only seemed bothered and upset that I asked, but didn’t …
Yes, the wait time is little long, we ended up waiting 1.5 hours (with appointment). I won’t complain about it as we got appointment same day we called while other clinic had 3 weeks wait. Overall experience with the stuff was great. The …
I waited four hours just to get an ultrasound done. I work full time and I have a baby. This was the worst place ever. They don’t have any kind of consideration. I’m never returning here again.
I decided to read the reviews before making an appointment, And even after reading so many bad reviews I went ahead and gave them a call to make an appointment. And YES everything that you are reading is definitely true. …
I would leave 0 stars if I could. Don’t bother making an appointment because they won’t see you anywhere near that time. I came on two occasions and never got seen because they were running an hour+ behind schedule. My appointment was for …
I would have given less than one star but it is not an option. Came to waste my time. And then had to return to get my id. First, they could not find my orders. Then, were just going to do one study Out of the two that the doctor ordered. I …
My experience at Sunset Radiology was excellent. The staff was friendly and professional respectful of time and public well being. State of the art MRI equipment. Marisol greeted me and made the process seamless. NO WAITING. George the …
Service is terrible. I arrived 15 min earlier to my appt and they took 2 hours to process my information and call me. Most of the patients are seniors and the waiting time is just absurd. A guy named Orlando walks around with a bad attitude when we ask for the status of our order.
I didn’t have a bad experience I was expecting to but it was the total opposite first when I came in the front desk rep didn’t say a word to me I asked her if they had a clipboard to sign in she said yeah also it was overly packed with …
Worth your time. They are very busy so I suggest you pack your patience, however, if you want to pay a reasonable price for an MRI this is the place to go. The MRI technician, Jorge E. was pleasant, concerned and has excellent bedside …
The services is horrible, the person in the from name orlando and also the person in charge off RX the customer services is horrible name Francisco is not my first
My overall experience was a positive one. I arrived about 15 minutes earlier than my appointment and was called about 30 minutes after my appointment time. The staff there was professional and answered my questions. The receptionist that …
Have nothing but great things to say. Very clean and updated office. The staff is extremely nice and easy to work with.
The staff at Sunset Radiology had unprofessional and rude customer service. I asked a simple question regarding a procedure, was given the run around between suite 117 and suite 106, then a woman by the name of Ali sitting next to the front door was dismissive and argumentative.
Arrived a few minutes early for my 1 PM appointment, checked in with reception, and was finally called at 2 PM only to be told that the wait was an additional 2 hours. I counted 25 patients waiting outside the office along the sidewalk, and …
If I had the option to give no no stars I would
Let me start of by saying that the staff is extremely rude and unprofessional one of the lady’s at the front desk was on the phone with a patient and placed …
My appointment was at 10:30 am. I arrived at 9:50 am. I waited in the main waiting room for half an hour. Then they called me in. And, Put me in another waiting room. Then after another half an hour. I Ask the beyond Rude guy. Because, I …
Excellent staff, the front desk ladies Ali and Erika go above and beyond to make you smile and provide amazing customer service , I absolutely enjoyed my experience and will definitely recommend it 1000%
This is a lack of respect as a health place is full of people waiting more than 2 hours and more and the girls don’t know how to give you an explanation. The only thing they say is that they are having lunch, having lunch more than 2 hours is unfair
I just had my appointment yesterday for an MRI of the knee. I arrived at 11:00 AM and they called me shortly after filling out my paper work. I was a little worried about timing since I had only 1 hr to spare before going to work, but …
I’ve been waiting 2+ hours for an appointment at 10am. This place is the worst
Complete disaster of a place. Poorly managed. Untrained staff. Unprofessional. Lack of respect for patients and their time. I can write a whole book on why run away as far as possible from this meat market. Wouldn’t even recommend to my worst enemy.
I Booked an application by phone. When I arrived after waiting 50 minutes they could not perform the exam because they did not tell by phone they needed another exam before. Weird! If I had it I did not need this one. Lost a day! Don’t go!
This is beyond a doubt the worst place ever to use. If I could have put zero instead of one star I would have.
After waiting for 2 hours I dared to ask the rude staff why my friend had to …
My experience at Sunset Radiology was excellent. The staff was friendly, professional and absolutely respectful of the patients time. Their equipment is state of the art. They made my process easy and barely any wait time. I highly …
The worse place for images I had appointlment at 9 am and I wait for more than 2 hours and after 30 minutes more in other room inside, they schedule more people than they can server, no social distant, bad customer service, and chair out site the office becouse thousand people on the office. One word terrible.
Well pleased with the excellent service I received from Rosie, Janine, Elizabeth and the whole gang. This place has their systems down. Well priced, Polite, professional and efficient for a smooth MRI.
WORST RADIOLOGY CENTER ON THE PLANET… 2 1/2 hour wait beyond scheduled time for CT scan. Went up to front desk to inquire and was told it would be another hour. No one apologized. No one kept us informed. The place is packed like a factory, …
Staff was a little impersonal. (Intake guy who gives you the forms to fill out especially).Very little privacy infront of other patients(possible HIPPA violation? ). Watch volume of talking about your PHI in front of other patients. Personal Crammed and crowded with no masks offered. Parking lot is crowded.
I paid in Full ($550 ) Thanks to the lack of understanding of the Staff about Insurance, they kept telling me ( You are not authorized yet ) , and one day before I need to talk with the PCP to get authorization which could take up to 1 week… it’s just ridiculous how careless they were, they kept transfering my call every 5 minutes
I love coming to Sunset Radiology for all my MRI needs, staff and technicians are very efficient. I strongly recommend it.
Get ready to spend at least a couple hours beyond your appointment time waiting without any information at all as to the reason for the delay or how much longer it may take. Not to mention having to wait outside, due to Covid, for the …
DO NOT EVER COME TO THIS PLACE! Unfortunately I had to have a simple CT Scan done twice. Both times I had to come to this horrible place. Both times they had me waiting 4 hours + waiting because both times they told me their machines broke …
If I could give 0 stars to this place I would. Its only walk-in and the personnel working at the front would tell you 2 hours wait time and it became 4 hours. You will see people going in that came in after you. Would not recommend is an understatement.
the staff was helpful and very nice from the front desk to the tech. performing my MRI, however I give them 4 stars regarding (the waiting time) even with an appointment
Worst place ever. Very unprofessional. I brought my mother in law for a ct scan at 8 am and was seen at 1:15pm. She was fasting and was getting dizzy. One star is too much for this place. Horrible place, very disorganized.
Would not recommend this place. They are very unprofessional and disorganized.
The wait for procedures even when you have appointments is over two to four hours, ridiculous. …
They took care of my daughter and from the moment I called to set up the appointments, the person in charge who attended me was very cordial and guided me through the whole process with great dedication. I recommend the place 100%
I’m not sure how this place is still open!! I waited for an hour and the staff is rude, I ask for my license back and the front desk lady with the glasses and a bun was rude acting as if she was lost. Then they have you pay FIRST then have …
They put me on hold for a total of 40 minutes waiting to just be able to speak to them. When they first heard me speak up after 15 minutes of waiting they didn’t seem to speak English and only said to me “Momen’” before putting me on hold …
My experience at Sunset Radiology was extremely positive. Ms Mariana C. was professional, answered all questions, promptly returned phone calls and made my experience incredibly smooth with the less stress. My check in and processing including the scan was great. Thank you to your wonderful staff!
Impossible to get a hold of them. They canceled my appointment with out telling me which I find very unprofessional. Would not recommend.
I had a great experience We came yesterday and everyone is everyone is very nice and helpful and we had to come back today and they help my friend very fast and everyone was really kind and helpful I really recommend this place.
On the plus side, the staff is very friendly. However, if they want better reviews someone needs to fix the wait times. I was there for 2 1/2 hours. I tried to schedule an appt on line… no luck. I called and was told that I …
This place is terrible, doesn’t matter what service you come for. Why bother to take appointments if you still going have people wait hours. The old guy taking in the patients is rude, especially to the elderly who been waiting for over 2 hours. I will tell my primary to stop sending people here.
Great experience, Francisco was an amazing radiologist. I had a CT scan and he explain everything and made me feel super comfortable.
Ramon and the staff were professional, friendly and caring. Even though the lobby was full there was order and efficiency. Thank you!
definitely a place in our neighborhood that we should be proud to have is this sunset radiology, it has been helping us with our checkups for years, an incredible work team, and a special person Janine willing to help everyone, thank you very much!!!
The best place I have been for x-rays.
Ask for Ali, she is amazing! and will try her best to accommodate you. …
Go somewhere else. Parking never available. Slow response from staff. Wait times over 60 minutes. They are never on time. When you ask at the front desk to understand why they are running 60 minutes over they spit attitude back at you. …
Such a great experience. Everyone was so nice and answered all my questions. Had me out so fast I didn’t even had a chance to sit down.
Excellent customer services. I didn’t have an appointment and and they attended me quickly. Love this place. Congratulations ♥️
Very professional staff. Very courteous and very helpful!! Orlando is very nice and proficient!! I love this place because it’s close and convenient for me. Great place to do exams. Very happy overall!
Bad service. No clue of what they are doing. Got here at 7am and at 8:40am they ask us what is it that you are coming for. Doctors order was sent at 7am via email. Now we need to wait longer. No organization. Horrible customer service. Avoid this place. Never coming back.
really bad experience! Keep waiting one hour before appointment and one more hour after appointment time! No respect for your time at all. Even though I am still better than the lady sitting behind me her appointment is 10:00.two hours …
I had an appointment at 10 and is 1 pm and I am still waiting for the MRI I haven’t drink or eat they overbooked people and they are behind in registration . I won’t return here again . I full of people
They don’t have masks to offer .
I am in for an ultrasound; only 2 patients ahead and It feels like waiting for welfare assistance in times of a recession.Asking my doctor to send referrals to another business the next time. If administration does not take matters into hand this place is going downhill.
Horrible, Horrible , Horrible experience!!! It’s my second time here and this place is run like a Factory!! The waiting time is between 2 to 3 hours, unbelievable!! No matter if you have your appointment, they make you wait in a bigger …
I will never go back to this place, first appoitment they indicated I would have to wait like two hours, I left. Made another appoitment and today I had to wait one and one half hour. Guess they need to review the meaning of “appoitment” on dictionary or Google. I recommend to everyone, chosse another place.
You do have to wait a while, but it’s walk-in, so it’s expected. The x-ray tech I had though… so rude. Cannot believe this guy has been allowed to work this long. He yelled at me because I didn’t realize the shirt I was wearing had some metal in it. I mean, yelled. Would never come back here again.
I walked in here and immediately knew I would never let
them perform a service on me. This place is one of those Miami healthcare mills. They schedule more people than they can see. They are rude at the front desk. I …
I do not know what some of these people are talking about. Great atmosphere and excellent service. I had an MRI done by Lazaro and the gentleman was a complete professional. The doctor received and read my result on the same day.
*Zero stars if I could* Good luck getting anything done at this place. Beware of the following employees: Jadi, Erica, and Zayline. They will answer your phone calls, then hang up on you after you’ve spent over 15 minutes waiting to be …
I had an incredible experience. The location was clean and the service was impeccable. From the front desk to the tech performing the MRI. I definitely recommend!
I honestly don’t see what the bad reviews are about this is my second time coming here as a walk in . Both times were swift in and out . Obviously it’s a medical center and it’s best to come first thing when they open in the morning . The …
I was greeted by “Ramon” a very hyper and knowledgeable young man, he listened to what I had to say and helped me get through in a jiffy, what could have been a long process was finished in less than one hour, great guy with great people doing great work, thank you all.
Please do not waste your time here!! The worst! So unprofessional – the day before an important MRI they phoned me to say the “machine is under maintenance “ !!who does that?? People needing important MRIs n they have Maintenence?!! ! And good luck if you don’t speak Spanish ! I hope my reviews reach everyone before making appt!
Cero star. Don’t come here. Terrible. No respect for your time. My appt was at 12:30 pm for MRI. I live in Broward. Drove one hour and got there at 12:10 pm. Someone, a friend, who says hello to everyone walked in and few minutes later they …
Is this a joke? Giving appointments at one time and when I arrive there are more than 50 people in the waiting room and probably another 20 outside. They said there’s a two hours waiting period. This is unethical and probably an illegal …
Excellent service! I was a walk in and was treated like if I had an appointment. Erika from the front desk was wonderful and very helpful. All the staff treated me great.
OMG!!! I felt like I was in a third world country. They should be ashamed as a medical center…appointment at 9:00 was called at 10:00 then placed in another room packed with more patients…Left after an hour and a half and yet to be seen..If I could rate them lower I would. My fault for not reading reviews. Shame on them..
Loved the staff here! From the moment I walked in I was greeted by Ramon who was very attentive and kindly helping everyone. The technician was amazing and made me feel super comfortable.
Considering this place has many visiting patients, it was managed good. The 5 stars goes out to the tech Francisco Diaz who supported me during my CT scan? He was excellent, friendly, and walked me through every upcoming step!
I had a great experience at Sunset Radiology. The the staff was professional and friendly. I was called promptly to have my procedure done. The technician made me feel at ease and was knowledgeable and gentle. I highly recommend this place.
Every time I need to come here is a torture because of the waiting. Once I sign all the documents, it almost two hours for them in order to process and it doesn’t matter if there are few or many people in the room or the exam you need😩 same …
The visit was troublesome as we waited 3 hours after our appointment time… And mom was unable to complete the MRIs due to exhaustion from waiting while in pain. My complaint was met by a supervisor determined to change our experience. …
The staff at Sunset radiology were so helpful, super efficient and very friendly. They immediately saw me during my appointment time and my results were ready within 24 hours. I’d definitely will be returning for any future needs.
Wait time is ridiculous. I waited more than an hour in the main lobby and then another half hour in a smaller room. All spaces are packed, cero social distance, not even for personal space! …
Crazy waiting time , they made you wait in a main reception room and then move you to another smaller waiting room inside . They do not provide you with the correct instructions either . Find another place.
I don’t think anything really prepares you for this experience as it’s usually first time for everyone, but the employees are very helpful. I have a family history of cancer and pushed off a visit due to fear and a lack of …
I have never been treated more rudely at any kind of appointment in my life than by the first tech I had. He was rude immediately and never introduced himself. I preferred not to take a second PA X-ray after the tech failed to tell me to …
Sunset Radiology was highly recommended by friends and family. My service experience was amazing. The staff and technicians made me feel relaxed, comfortable and at home. As soon as I walked in I felt welcomed, I was checked in and ready to be seen in minutes. Soon Appointments and wait time are very convenient.
Horrible horrible service!!!! Waited over an hour in the “main” waiting room, to then be moved to another smaller waiting room to wait some more. Crazy wait times. It’s run like a factory. Don’t come here! Find a better place. I have pictured the “smaller” waiting room so you see.
I have visited their medical facilities & services 2 times. The staff is friendly. It is always booming in business therefore they manage to clear you rather fast. I went right after pandemic, they were taking all precautions and just …