The Smith Management Group is a community association and property management company based in Missouri.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
1630 Des Peres Rd Ste 210, Saint Louis, MO 63131
Jen was very helpful and professional, l got the info I needed!
Very unprofessional, lacking details, they waited 2 years to contact me to inform me on delinquicy with the intention of collecting massive late fees, all the while they had my contact info. Avoid this company at all cost.
Crystal helped answer a number of questions I had for a sale in our neighborhood. It was a marvelous help. Thank you again, Crystal
Ashley at Smith management is always on her game and does a great job answering my requests!
Stacy Graham is the best in your Accounting Department. She is an asset to your Organization
Ashley O’Dell, kept me informed when I had a specific request. Responded in a timely manner. Thanks, Ashley!
Very helpful and responsive! Florence Lee was very quick to respond and assist with account management, and friendly!
Joyce is wonderful! She has always been a pleasure to work with.
Thank you to Joyce for her help and diligent bookkeeping. She was very, very helpful!
Joyce Gross at Smith has always been there when our neighborhood needs anything. We’re lucky to have them.
I really appreciated the quick response to my concerns. I also felt that I was listened to. This was a great exchange with a positive outcome.
Libby at Smith management does an amazing job. Very helpful and friendly to work with
Joyce gross is always helpful and prompt when I have questions. Nice to have someone there for us.
Ashley ODell was very help full in resolving an issue quickly and I think she did a great job!
Appreciate the response received from Flo concerning the work orders needed.
DO NOT HIRE THIS COMPANY. They will only do half the work requested. Still have not pickup any leaves from last year and only does half of the mulch. DO NOT HIRE THIS COMPANY!
Erika Foley has been very helpful anytime I have had a question for her
Ashley was great in helping me with the clubhouse rental and addressing my access card issue…responded quickly and provided all the information I needed!
Crystal Darrow is Professional, Pro-active in solving problems and very responsive to our HOA needs. Thank you
Being a new Board Member, I need all the help I can get. I’ve attended two seminars. They were both very informative and helpful to me.
Needed documentation fast and Flo had it over for me in less than 5 minutes!! Amazing!!!
Crystal Darrow has done great keeping our community informed during the crazy wind/rain storms. Thank you!
Highly recommend Smith Management. Ashley is great to work with and very responsive. 6 Stars.
I just moved into my new home and Crystal Darrow, CMCA, AMS
Director of Community Management was very helpful.
Ruth Haen does a wonderful job, listens and is friendly and professional. She gets the job done right.
Jennifer Block, is very easy to work with and does a great job of following up with there customer
Crystal Darrow at Smith Management does a wonderful job of assisting the Braefield HOA in running the subdivision’ s business
So far I’m enjoying working with our new representative from Smith Management Jennifer Gerling.
Kerry was very helpful and proficient in answering my questions. She provided me with all the information I needed and followed through with an Email.
Crystal did an outstanding job assisting me. I appreciated her professionalism.
Not sure what they manage. They supposedly manage my condo complex, but every time I have had a question related to something going on at my complex, I have been hit by radio silence.
Crytsal Darrow has been a great community manager. We are lucky to have her!
Our association absolutely adores Natalie V! After years of disconnected property management, it is such a relief to have someone as dedicated as her!
Julie Ker was very helpful in getting the approval we needed for our fence installation. Thank you, Steve & Linda Brown
The ladies here were awesome I did an interview and they were wonderful I actually got the job and I look forward to working with these ladies everyday and getting to know the whole crew.
Crystal Darrow once again helped resolve a question I had. I appreciate all she does for our subdivision and her many years of excellent service.
Crystal was very helpful to me. She listened to my problem and found the information quickly. My problem is solved and I’m happy.
This is for Ashley. For the first time since my start with Smith Mgmt my email has been answered timely and with courtesy. Good luck to a fine employee
I’ve done a lot of work with Smith…we recently just completed one with Ashley O’Dell and she was so easy to work with.
The worst management group I have ever worked with. Very rude individuals. No communication! They do not manage anything! People are doing what they want, when they want and no one is doing anything about it! Our whole community is falling apart because these people are not doing their jobs!!!
Crystal Darrow is terrific!
She is the ultimate professional in her ownership of managing Our community.
Crystal Darrow provided prompt and professional service and I am very happy with the results she achieved
Jennifer Andrews was extremely prompt and responsive. Appreciate her professionalism and attention. 5 Stars to her!!!
Libby is our property manager and she does a great job. She communicates well and gets the job done!
Jen and team worked quickly to transition over to one of our downtown properties. Strongly recommend
We contacted Crystal Rieser for some subdivision information and she was quick to respond with exactly what we needed. Excellent service.
Flo was quite helpful and responded immediately to my request for building permit forms. Thx, Flo!
We were treated very poorly by SMG. I’d urge HOAs looking at this group to reconsider. I’m grateful to my HOA for opening their eyes to the harsh treatment and moving on to a more easily accessible management group.
Jennifer was helpful, understanding and the situation was resolved in our favor. Very thankful!
Terrible responsiveness. When we take over our HOA from the builder our first change will be another management company.
Jan B was most helpful assisting me getting my PTower account settled correctly. K Lane. $15A. Thank you Jan.
Working with Jennifer is such a joy! She is knowledgeable, efficient and a huge asset to Smith Management Group and deserves much kudos!
So far they ignore maintenance requests
Anne Riechers has been great to work with . She knows her job very well and is always helpful when needed.
Never return emails, have zero urgency and can’t keep employees that are assigned to specific properties.
They do NOT respond to emails or communications. We bought a Townhouse. They take our HOA fee, yet we absolutely cannot get them to simply mail us a copy of our community by-laws.
I sent in a request for work to be done at our complex in the morning and Erika had the work order done by mi afternoon.
It’s been great working with Ashley on the project. She is so very efficient and responsive, allowing the project to flow smoothly. It’s been a refreshing experience!
We moved into the neighborhood last November and I have been very impressed with how quickly Smith management group has answered my questions and followed up with me.
Their uneducated/inexperienced staff make poor and strong recommendations to boards. They help produce a biased budget that unreasonably overestimates future costs in order to justify increased HOA fees. Their ability to manipulate boards …
Crystal, I want to thank you for your prompt attention to my snow removal issue!
I will let you know when crew takes care of the problem. …
Julie K. does a great job; she is always anticipating the needs of our condominium association and is extremely responsive. She knows her stuff!
I wanted to say that I was extremely pleased with the professionalism and friendliness when I was working with Blannie. She was awesome to work with and I look forward to working with her in the future. Blannie is definitely an asset to your team.
I appreciate the professionalism that everyone at Smith Management displays. Jennifer Andrews is stellar when it comes to solving issues and was soooo helpful when we moved in and didn’t understand the process. Thank you!
This company likes to charge a lot of fees for everything. Not only do they charge a lot of fees, those fees are astronomically higher than they should be. One that I had come across also had an “expedite fee” (there was no reason for it to …
my experience with you as being very disrespectful.Dont have the courtesy to acknowledge my texts Still waiting.
I have fund Elizabeth Suchman to be very professional, responsive to my requests and a delight to work with. …
LOVE Jennifer Andrews! She always gets me the documents I need in a timely manner and always helps me out in last minute scenarios! She is more than 5 stars!!!
Joyce Gross is a very responsive manager. She is available when needed and seems to have our community’s best interest in mind.
The Smith Management Team has been amazing to work with. Anne goes above and beyond with communication and is always a pleasure to work with!
Working with Robin Juergens has been a pleasure. She is professional in her email communications and very responsive to inquiries (less than a day).
Smith Management Group, and Joyce Gross in particular, has done a very effective and professional job administering the affairs of the HOA of which I am an officer and Board member. Thank you!
A recent election was held for our association and Robin Juergens was very professional in the handling of the election with regards to vote count, communication of the results. Thanks Robin.
Our account Manager Ashley provides us great service and is a pleasure to work with. Our maintenance man Joe is awesome and gets along great with all of our residents!
I am the landlord of a house and I had a car accident due to the frozen weather in December 2016 which caused my Mercedes lost one wheel. And I parked my car at my parking lot in the front of my house waiting for the insurance company come …
This company doesn’t take electronic payments from banks. Their online platform doesn’t work correctly – it withdrew $900 from my account. To get the money refunded it took over two months. I don’t want to use their online payment system …
Julie Kerr is amazing. She is always prompt at answering any and every question I ask.
She goes above and beyond to help in anyway she can. Thanks Julie!
I work for Ferguson Roofing and thought Blannie deserved a shout out. She’s always pleasant to work with and she responds quickly! Definitely don’t get that very often these days.
As a Title/Real Estate professional, we work on deadlines constantly, however, occasionally, something slips thru the cracks….it is inevitable. Today that is exactly what happened. Jennifer Andrews with Smith Management saved my butt and in doing so, my file is closing on time. Thank you Jennifer, I owe you one!
Crystal is an outstanding, professional, knowledgeable director. She answered all my questions promptly, while having a pleasant demeanor!
Crystal did a great job and was very helpful. She is a professional and I was most grateful for her help and assistance. Thank You Crystal
Crystal Rieser, with Smith Management, has been very helpful. As a new owner, I really appreciate her quick and professional responses to to my inquireies and requests.
Horrible company. They never answer phones. Never return calls and never reply to emails. I’m really not sure what they do except go to meetings and go out to lunch. My association dropped them and it’s easy to see why. Once I had to drive …
Crystal McFarland is a pleasure to work with. Working for a property management company is a thankless job where all the residents think you work for them not the HOA trustees. …
Ashley O’Dell’s been a very conscientious manager for Providence Gardens and our Board members—
Pat Williams, Kathy Cofield and myself, Debbie Sagitto; we all three appreciate …
Julie Ker is an extraordinary property manager for the Sandalwood Creek Condo Association. She is professional, detailed, and an excellent communicator. We are fortunate to have her as property manager for the Sandalwood Creek community.
I’m a new board member with Forest Hills Home Owners Assn. I have found Ashley to be dedicated, professional and efficient. She is friendly and knowledgeable.
Crystal McFarland and Joyce Gross are doing a good job responding to issues reported about our condo building. …
Jennifer Andrews is exceptional!! She provided me with the quickest customer service and was attentive in answering all of my questions. I would recommend Smith Management because of Jennifer Andrews!! 🙂
Getting approval for improvements (I am replacing a deck) can be a pain but very necessary in order to maintain high neighborhood standards. Ashley O’Dell of the Smith Management Group stuck the required guidelines and did a great job facilitating the process
Smith has done a great job for our condo for several years now. We have been especially happy with Natalie Ventimiglia. She is the best!
Point of Contact was MS Libby Hutchinson, CMCA,, Very Professional, very learned in her profession, got right to the Point and provided a positive solution to the Issue!
The increase in fees paid for the decrease in quality and quantity of work done is extremely frustrating. Issues and concerns are only addressed — including responding to tenants via phone or email, if Robyn deems it worth her time. When …
Robin J. at Smith Mgmt. is outstanding and I appreciate the way she commits to assisting our HOA community. She responds quickly and is very involved. Glad to have her as a Manager.
Ashley responded very quickly to a couple of emails. Unfortunately, the news she gave us from the Board of Manors at Ridgeview did not please us. But she was efficient and friendly. Thanks, Ashley.
Smith has been the best HOA management company we have had at Sherman Park Condominiums. . .and we had a lot of them over the years!
Flor is great, she is a shining star when it comes to customer service. I called with regards to a billing question and was assisted within minutes with a prompt email with what was requested! Thank you.
Jennifer Andrews was an amazing help to me when in a bind with a closing! She really saved me. Great customer service. Smith Management is luck to have her!
This place is great. Blannie was our onsite manger and she was so helpful. Unfortunately they changed property managers but I still ask her questions all the time and she is so very helpful even though she no longer works at our condos. I …
Since joining the Smith Management Group, Dennis Edney has provided prompt and exemplary service in his role as property manager of Mill Crossing Condominiums. I have lived in my condominium for the past 5 years and Dennis has by far been …
I had an issue logging into our online account. Florence resolved the issue and did it very quickly. She was very helpful and pleasant to speak with. She answered the phone fast and got right to the problem.
I am working with a resident @ Braefield Ct to replace his door. Crystal has been an excellent help through the process. Professional and friendly!
Cadillac service on a small maintenance issue with Smith Management Group. Robin took our request and got the job done in no time. Many thanks to her and Smith mgt.
Crystal McFarland did an excellent job. I needed documents and she supplied the requested information and emailed the information immediately. Crystal is a plus to the company. She is very polite, professional and provided a quick response.
Smith Management has been a pleasure to work with over the years. Anne Riechers is on top of her game and is receptive and very easy to contact when needed. The entire team deserves 5 stars!
Our Condominium Association is managed by Smith Management Group. I have had an awesome experience with Ashley as our Manager. She is quick to respond and makes sure that our projects keep moving forward!
Our contact at Smith Management Group, for Bridgewater Cove Condo’s, is Project Mgr. Ashley O’Dell. Ashley is a true professional. She is very responsive and capable of handling any issues that may come up. She has great follow through and keeps us informed and updated on the issues at hand. Thanks Ashley
Smith Management has been managing our condo for two years and nothing gets done. This is tge worse our Condos has looked in years. The workers stand around and talk and nothing is completed. When you call our manager she never answers and …
Robin Juergens is the most efficient HOA manager we have ever had at Smith-Management. In the past 15 years, Carrollton Manor has had at least 6 managers. Robin is kind, considerate and does exactly what she promises. She know how and what …
I would like to give a shout out the two gentlemen from Smith Management maintenance who went above and beyond in cleaning out an extremely clogged gutter that presented a water problem very close to the foundation of our building. They were very persistent, and finally achieved great results. Two great guys!
I have worked with Crystal ever since I moved here 2 years ago. She always has the answers to your questions and has a very pleasing manner. Why not give her a raise? Ha
Jennifer Block’s thoughtful and quick responses to our many questions have been very helpful. Smith Management Group representatives seem interested in our success as a board and community.
There have been several occurrences when I needed to contact Smith Management Group. Each time Julie Ker was there for me. Especially when a tree limb came through the roof due to a storm. I’m grateful for her work.
Doug Loveall
I contacted Smith Management Group on 10/13/2015 to report a parking violation. I spoke w/Julie and she realized who I was (from a previous alleged incident reported by a neighbor) and she instantly became argumentative, very rude and …
Smith Management is one of the best mgmt companies we had. I’ve been fortunate to work with Jennifer on several occassions, and she is knowledgeable and helpful every time, even when it isn’t her specific job. I would recommend Smith Management anytime.
I just wanted to comment on how professional and efficient Kimberly Miller has been to work with at The Smith Management Group. Her attention to detail helps us serve the many communities she is involved with at a high level of satisfaction for the residents needs.
I have yet to receive a call back from Ashley O’Dell. I have sent her messages and emails to call me regarding issues, concerns and questions. We have an upcoming homeowners meeting and the questions pertain to it and other items.
Smith took over my Loft Building after the last Company wasn’t holding up their end of the deal, We have a account rep but when I have an issue or need to communicate with Smith I contact Jennifer Andrews and bounce issues off her and she is a great listener and truly cares about the people that contact her…
Jennifer Block is a real class act. Always on top of her game and very responsive, receptive and forward thinking. I value her as a trusted business advisor.
Crystal Darrow is the Braefield Association representative and has been so helpful and responsive to our requests. Her willingness to go the extra mile is so appreciated
Would like to thank Crystal Rieser for her help and constant attention to the homeowners requests. She always listened and responded in a professional and swift manner. Bob Sherriff
Crystal Darrow has shown a determination and attitude to deliver the best service to her communities, vendors and coworkers. This a detail oriented business based on quality relationships. Crystal builds relationships that assist when the details get complicated and creative solutions are required.
While we have been working with Robin Juergens for only six months, she has become very knowledgeable about our property in a relatively short time. Robin is a professional, reliable manager of our property. She has a strong background in property management and continually provides sound advice and guidance.
If you like Smith Management now you will most likely change your opinion when you put your unit up for sale. They are asking that my father’s trust put $6,000 in escrow for Smith Management to use for fix ups even though the unit is sold …
Smith Management Group has been our long time condo complex managers and they have been great! Our new Community Association Manager, Beth Suchman, doing an outstanding job for us and it is a pleasure working with her!
I have to sing the praises of Jennifer Andrews who went above and beyond to help me get the documents for my closing. She was responsive and helpful. She did a wonder job and I was so appreciative
Crystal M. has done a very nice job at Baywood Villages when I have needed help or direction. She is prompt and professional. We missed her attributes and care while she was not assigned to our neighborhood. She’s back, and that’s a good …
I have been calling for 2 weeks and haven’t been able to actually speak to someone besides the front desk. Tracy at the front desk is rude and Erin the account manager is awful. I would NEVER have her interacting with customers. She knew I …
Working with multiple HOA companies, and having 3rd parties to be our contact gets difficult, however Jennifer Andrews at Smith Management has been nothing but AMAZING and reliable to work with and goes above and beyond in times of need. I truly could not appreciate her more and her willingness to assist in any matter.
Jennifer Andrews is so great to work with! I have had to request a rush for the HOA letter several times and she always helps me out and sends it to me right away. Thank you Jennifer!
Crystal deals with the Ohmes Farm area. She has been very helpful in relaying situations and keeping our community up to date. I appreciate her promptness.
Ashley O’Dell, Community Association Manager made my transition to condo life smooth. Ashley is attentive to my requests and always responds in a timely manner. Crystal McFarland went beyond helpful when I was anxious to confirm HOA payment options. My compliments to the entire SMITH TEAM. Great PEOPLE & great SERVICE.
Since SMG has changed the call handling pricedures, service quality has improved. Today, Florence took my call immediately, assisted with my unquries and got everything answered and resolved in a friendly and professional manner. Keep up the good work!
Their accounting staff was very helpful in reversing an incorrect withdrawal for association dues after we sold my deceased father’s condo. We had to supply the proper documentation then they were very willing to help. We appreciate the professional service we were provided.
Did not provide updates during power outage at our building. I asked for update via email with no response. Next day after numerous calls and hiring my own electrician, District Manager said she doesn’t respond to emails on the weekends. …
Jennifer Andrews helped me within two hours of needing a trustee letter! She was so helpful and extremely prompt with her responses! It was an extremely big help! Thank you so much, Jennifer 👍🏼 …
Jennifer G. is doing a nice job! She is very cordial, accommodating, and a pleasure to work with.
Working with Julie has been a wonderful experience! She truly cares about her customers, and dedicates a substantial amount of time in follow up and gathering information needed to keep everyone’s best interest at heart.
Crystal took the time and care to make sure everything was right. She approached the request with a great attitude, quick wit and deft capability. After a short call everything was sorted. Professional, polite, and a joy to work with!
Jennifer Gerling was very helpful and informative. It was great getting her input regarding some concerns with the condo.
Natalie Ventimiglia is our Association Manager. She has done an amazing
job working with me and the other board members. Natalie is professional,
accurate and truly cares about the owners. She quickly responds to requests and …
Trae doesn’t know how to respond or follow up to ANY requests. If you get a response in couple weeks, consider yourself lucky. If I could get our subdivision to switch today, it would be a no brainer. Service here is a complete joke.
Once we gain control of hoa, smith with be a goner.
Joyce Gross of Smith Management Group is the Community Manager at the villas where my mom lives in Crystal Lake Park. As an original owner, my mom has lived in this subdivision for over 35 years. Joyce has been the Community Manager for …
Jennifer Gerling was wonderful to work with through the bidding process for landscaping. Highly recommend her.
I wish it was possible to give a 0 star review. I have dealt with issues with Smith as a both an HOA board member and as a resident and have nothing positive to say. Their reps will be very friendly and act like they will help but …
Being the newest member on the HOA, I don’t have much past experience. However, since Krystal Darrow has been assigned to our HOA, she seems to be working very hard to keep us informed and up to date.
Steven Pogue
Yesterday I received an invoice from Smith for an assessment we had previously paid. I called to object and Crystal McFarland answered the call. She was a breath of fresh air her pleasant personality and bright smile , even over the phone …
Ashley O’Dell has been Providence Gardens Condominiums’ SMG manager since the first half of 2018 and I’ve had the privilege of working with her since last June. Ashley has worked hard for us as we’ve decided to address a backlog of …
Erika was very professional, she responded to my email quickly and had my questions answered. She goes above for her customers. I would recommend this her to anyone.
I have been dealing with Julie Ker for the past few years. She has always been very responsive to all jobs we have been working on. This is important when its time and material jobs to get questions answered promptly to keep the cost at a minimum for the customer. 5 Star
Tracy was fantastic. Very upbeat and friendly. She had all the answers for my questions. Very informative and eager to help. She answered my calls and sent emails in a very timely manner she was very responsive and professional in the handling of my inquiries.
Libby Hutchinson has been our contact person with Smith for just a couple of weeks. We couldn’t ask for better customer service. The Villas at Nottinghill would give 6 stars if possible.
Since Helen Marshall has taken over, the responsiveness has definitely improved! Prior, though Smith did provide multiple ways to communicate with them, response time was inconsistent. Glad she’s on board!
Just a short note about the services rendered by Robin Juergens as a part of the Smith Management company. Robin has been great. She stays engaged, responds in a timely fashion and works quickly and diligently to resolve any issues. A bright spot.
I have personally worked with Smith Management Group on a number of projects. They are always professional and responsive. I worked with property manager Ashley O’Dell on a recent project and she did a fantastic job of providing me all of the material I needed promptly.
Joyce Gross is the manager of our complex and has been our subdivision for many years. She continues to meet our needs and does not take our business for granted. With her vast experience she has been a valuable asset to incoming officers …
I am not normally a fan of Community Archives and Smith Management, as it can be incredibly difficult to find good help, the charges are extreme and every requested document takes a million years to get back (unless you’d like an …
Crystal Darrow has been very quick to respond to my messages. I hope she can get the projects okayed in a timely manner. Will look forward to meeting face to face sometime in the future.
Ann She the best Service Manager we have had at Smith. She is detailed and pushes to get things done that is the best for the community. She also has a great sense of humor . . . that is a great thing working with our folks at Penny Lane !! Tom Kendall PL Trustee !!
Ashley O’Dell is my only contact so far at Smith Management Group. She is an outstanding resource. She obtains timely replies to my requests regarding our second residence in the Lin Capri Condominiums, and she always offers useful and …
Julie Kerr is my go to person at Smith Management. Julie responds quickly with all my needs and request, for my condo ownership. She represents the company in an excellent and professional manor. Thanks Julie.
I have worked with Crystal Darrow at two separate Homeowners Associations and she has always been professional, courteous, prompt and efficient. I was a homeowner at one of the two HOAs and, though she has a most difficult job, was always available and willing to resolve issues.
I think that Smith Management Group is pretty decent as condo management groups go. The services that they provide or coordinate (landscaping, snow removal, repairs, etc) seem to be done to our expectations. I’ve put in repair requests …
I have called Ruth numberous times regarding my client’s unit. After several days of silence, I had to leave a complaint with the operator to get her to return my call. I have also been emailing her for the last few days, with no response. …
Jennifer is absolutely fantastic to work with. I was in need of documents to be rushed and she politely and professionally assisted with the request and walking me through all processes. I will now be able to close my loan on-time thanks to her! Very impressed and looking forward to working with her in the future.
Crystal went above and beyond to handle my lawn maintenance issue. She and the mowing company were excellent to work with and exceeded my expectations. They were patient and respectful to to an impatient homeowner.
I was impressed with Smith Management and especially Crystal McFarland relative to the rapid response I was provided. I awoke to find my mailbox was apparently knocked down by an auto. I contacted your company via a work order request and was amazed to see a new mailbox post etc being installed in only a few hours. Thank you, Crystal
You responded to my email inquiry in only one hour. Thanks very much Florence Lee for your prompt assistance and remedy.
I have known Crystal Darrow for over 15-years. I worked with her all the time when I was on the Carlyle Townhome Board for 6-years and many times since. She is a pleasure to work with and has always addressed my concerns and requests immediately. Crystal has helped make Carlyle Townhomes an outstanding place to live!
We just had our gutters cleaned by Smith Management and they did a very good job, the best of our gutter cleanings that we have had. They used a large hose and thoroughly cleaned all the debris and especially shingle grit that our gutters …
Our property manager, Anne Riechers, promptly answers all owners’ requests with knowledge, courtesy and respect. She provides expert and knowledgeable information to us board members. Many times she has given us valuable direction and …
I have had the best experience working with Jennifer Gerling with the Greenbriar Property. She was very knowledgeable and easy to work with.
Easy to get to for meetings in an excellent corporate atmosphere where the staff are all professionals, especially Julie Ker, community manager. I have been on the board of The Villas At Aberdeen, an eighty unit villa community since …
I work as a contractor for this company and all of the managers whom I work with are very good communicators and well versed in their field. Thank you Julie Ker who was the last property manager who I dealt with for working through some minor contract issues.
Wanted to say thanks to Crystal for her professional manner in which she helped conduct the zoom meeting on Friday for the owners of units in the Mid-Rises and the Board regarding the deck replacement. She is always positive, cheerful, has …
Florence was so kind and helpful to me. She took care of all my issues. Thank you Flo!
Jennifer Andrews was a Life Saver and amazing to work with. We needed something for a sale happening and she was able to assist us and get it done within 24 hours. She was extremely helpful and professional. She is an asset to Smith Management!
I am writing this as a review for Robin Juergens. For me, she has been wonderful. Her needs of her communities are communicated precisely to me so I have to spend little time, if any getting clarification. She does make my job as an …
Smith management has done a wonderful job representing the 60 homeowners of our community. Specifically our representative from Smith management is a lady named Crystal Darrow and she continually does an outstanding job. She is very …
I reported a derelict vehicle on our parking lot on May 2nd. I heard back from Julie the next day (May 3rd) via email. She explained to me that she was going to be on vacation from Thurs, May 6th until the following Wed, May 12th, and …
Jennifer Block represented Smith Management in an Exemplary manner. She listened to find our needs and responded immediately with solutions Smith Management has to offer to resolve the needs. We appreciated her interest in Millwood …
Crystal Darrow responds quickly when a homeowner contacts her and she trys to fix whatever the problem is in a timely manner. She visits the property on a regular basis to keep up to date with whatever is going on at the time. We are so lucky to have her.
Crystal Darrow took great care of us for many years as our property manager, and Robin Juergens has done a great job stepping in the role this past year. Robin is so organized and responds quickly to issues. We’re lucky to have her working with us.
Flo was very friendly and helpful and solved my issue!
Crystal has been a wonderful contact person for Baywood Villages.
A fine lady and Very efficient
Again consistancy, very responsive, and very helpful. …
Florence was very helpful about all my problems. My checks weren’t getting to you and she helped straighten every thing up. As I said before she was very helpful.
I called in yesterday to get some information on our condo fees and Jennifer was great and easy to work with. Much better than our old property manager. Great Service!
I called Crystal Darrow who is in charge of the complex my Mother lives in to discuss a couple issues. She agreed to meet me the next day, took pictures of the issues and assured me they would be dealt with very quickly. Crystal was a …
They lost our application for a fence. We had to call 10 times to get an answer. They finally came back and said it was lost and we have to fill out another one and attach a plot plan. WE HAND DELIVERED IT TO THEIR OFFICE OVER A MONTH …
Service is terrible. They make contact with me but rarely follow through. We pay nearly$1000 a month and can’t get anything done in a timely manner. I have had to contact several vendors about service but they only will deal with Smith …
Libby Hutchinson is our property manager and she is amazing. Always responsive to communications.
Keeps Board Members updated on issues in the Community.
Is a pleasure to work her.
Florence was a great resource today! I needed Rules and Regs for a condo I’m selling and they were in my inbox in 5 minutes. Really appreciated!
Julie was super responsive and helpful! I tried many times to get the information I needed for a transaction and Julie was the one that finally took the time to slow down and listen to me and take my request seriously. She stop what she was doing and concentrated on solving my issue. I appreciated her very much!! Great job!
I have a roof leak and it’s been over a month with minimal updates on when someone will be out to fix the roof leak/ mold growing in my condominium. This company has been terrible to work with. When it snowed last year they did not get …
I received an email this morning dated last night after 9pm requesting that I move my car for maintenance in the parking area. It was short notice but, I was able to successfully move my car before the work began. …
No response from company regarding a payment for over a month and they still charged a fee. Their phone is a constant revolving automated loop so you can never talk to anyone. Very unprofessional.
I want to give a huge shout out to Jennifer Andrews at Smith Management who displayed a great sense of urgency and professionalism in helping me out today.
Because of a miscommunication between realtors, we found ourselves without a …
My name is Andrew and I serve on our community HOA Board. Stefanie A. was recently assigned to our community as the property manager from Smith Management. She has already exceeded expectations and I believe she has a genuine interest in our community.
Crystal Darrow does a great job helping the owners of Braefield. We have been dealing with Crystal for many, many years. She has never let us down. Without exception her service has always been perfect. You have a real jewel in Crystal working for you.
We have had wonderful service by the representatives of the Smith Management Group at our condo. Crystal and the rest of the team have been responsive to our requests in a timely fashion which is most appreciated with the moving experience! Everyone has been so pleasant too.
They managed the HOA I’m a part of for years. I found them to be slow or completely unresponsive.
Crystal McFarland is a credit to Smith Management. She has been responsive and easy to work with. Each time I have contacted her about a concern of my husband and mine, she has responded quickly and kept us informed and brought things to a …
We have reached out to Smith Management, specifically Crystal McFarland, several times during the last year. We have found Crystal to be prompt, thorough and responsive. She also has a very nice way of delivering answers even it they may …
Had to call Smith Management to get some paperwork for a client and was helped by Florence Lee. WOW! She was outstanding and fast at getting what I needed. I hope Smith Management realizes the great employee they have in Florence. Thanks for the EXCEPTIONAL Service Florence.
Our community manager, Jennifer Gerling, gives the HOA trustees good advice, and takes a tremendous load of administrative and operational duties off of us, all of whom have full time jobs that would make it very difficult to get the things done that she does for us. She has been very responsive to questions and requests.
They don’t pay service providers on time. We provide services for one of their clients. Our client paid their invoices on time for several years until hiring Smith Management Group. The account is now 5 months past due. The staff at Smith …
I recently submitted repair requests for two of my investment properties to Julie Ker. Julie quickly responded…one of the repairs (siding) has already been fixed and the other repair (deck) is on Julie’s radar, so I am confident that it …
I lack the words to praise the excellent service received from Angela in assisting me in my move-in process into my new condo, managed by Smith Management Group. Without knowing me, she identified with my needs, and swiftly acted to address …
Recently we had an several issues at our condo at Cross Creek. We contacted first Crystal, with Smith Management who directed us to Helen, who is the company contact for our complex. Even with the current restrictions because of Covid, …
I have had several contacts with 2 of the Smith Management Co. personnel and am very satisfied with their response. Crystal McFarland and Joyce Gross were the ones I talked to. They were very good at explaining about my questions and …
Crystal Darrow has been a huge help to us with a problem we had with our kitchen range vent after the roofing contractor somehow got roofing nails into the rooftop vent. She contacted the roofing company and within 24 hours they sent a man out who was able to remove the nails from our kitchen fan. This was greatly appreciated.
Smith Management recently took over property management of a building I own a condo in and it is the worst transition I’ve experienced in 15 years of owning this property. Our property manager treats us like pond scum, refuses to answer …
I contacted our representative, Jennifer Gerling regarding a squirrel nest in a tree close to our building. Jennifer was very accommodating and directed a procedure to remove the nest with the pest control people after seeking and getting …
Florence Lee helped me as a new owner. She was courteous and professional. I look forward to working with Smith Management Company.
Great experience dealing with Flo on an architectural permit for a deck on our new Villa home. Courteous and knowledgeable and right on point with her information. It was a pleasure.
Libby Hutchinson is our representative. She is very responsive and takes the initiative to follow up on lingering items.
Smith Management as a company needs to improve their accounting department. …
I gave a 5 star rating to this company at their request, when they took over my condo complex, because Jennifer responded very quickly to my request for two repairs. The first was fixed promptly. The 2nd wasn’t fixed until 3 months later …
My Winter Park HOAPayment was processed on 2/15/2022 thru US Bank. I have the cancelled check. I received notice that payment was past due. I contacted Smith Management and left numerous voice mails. I finally talked to someone ( never …
After a strong storm, I noticed a water mark on ceiling drywall. I call SMG’s emergency line, and Jennifer Gerling returned my call quickly. She arranged for immediate assistance with Addy Maintenance, who came out, assessed, and fixed the problem (fingers crossed-still recommended to keep an eye out) before the next storm.
My name is Susan and I serve on our community HOA board. Stefanie Ayotte was recently assigned to manage our community. She has a great positive attitude and has been working hard to manage our multiple projects that we are currently …
Smith Management Group has taken care of all my concerns, questions and the one issue I reported that needed repaired got fixed immediately. Stefanie Ayotte also is doing a very good and professional job with addressing all the issues in …
Florence Lee did an outstanding job helping me with my Moms account. Thank you for taking the time to understand my request and getting the job done correctly the first time.
Our Community Manager is Jennifer Gerling. She is reasonably new for us. I have messaged her twice in the past couple of months and she has replied and completed doing what I requested within a day. This has been an immense improvement from my previous experience with Smith Management.
Smith Management Group is representing our neighborhood area and we are having a problem with a homeowner who has decided to run a kennel out of his home breeding dogs (barkers). He has a total of 10 or more dogs. It was 4 adults and 6 …
Lucy is always prompt and helpful. She is a great asset to this management company!
When switching to a new online portal we didn’t get notification until the previous months payment would already be late. …
As both a contractor and a resident of one of their managed communities this company is impossible to deal with. As a resident they take months to respond to issues then do nothing to address the issues. They are failing to process payment …
Smith Management recently took over property management of a building I own a condo in and it is the worst transition I’ve experienced in almost 15 years of owning this property. I can’t believe they aren’t better at basic administrative …
I own property in a community and serve on our board. I had reached out to Jenny Block several times over the last few months to discuss possible services in the future. Her responsiveness and dedication to service has been wonderful. We look forward to the possibility of working with Smith in the future.
Thank you so much for repairing my garage door. I would like to send extra kudos to the repair worker Skyler who came out to do the repair work. Not only was he very personable and courteous but he was also very thorough and went above and beyond to explain the entire process to me. He did wonderful work.
—Shelia Hill
Worst experience with renting. “Luxury Lofts” Ha! My unit was so dirty it took only a few steps on the hardwood floor before my feet were black. The dishwasher isn’t attached to anything and the door flies open dangerously. Kitchen …
Had a great experience via email with Florence Lee. She was very quick and professional with answering my concerns. I would not hesitate to contact her should another issue arise.
I won’t post the specifics of my interactions or lack there of with this company, however, I’ve been a Union Steward for many years for the major utility here and have served on the Executive board of my Local in MO, and I’ve never …
For months, in the Accounting area, I’ve shown a large balance of association fees due, when I have every month a paid date from my bank. We got very confusing statements at the end of the year, not able to clear that up accept after …
FIVE STARS FOR FLO because she actually gets problems solved. Thank you Flo.
Smith Mgmt should take lessons from Flo, who is kind AND efficient.
This is the most unresponsive, unprofessional group I’ve ever had to deal with. A large tree that is on common ground that Smith manages lost a large branch that missed our garage by less than a foot. Once the branch was cleared away, it …
Horrible “management”group. Have called numerous times to report an issue with my carport and have not receive a call back. The most insulting part is HOA dues have increased! For what??!!
After several years of Smith management I can state my experience has been bad. Our association manager is missing, unavailable, takes care of no projects or work orders I have been involved with , and in general is a disorganized mess. I’m demanding she be fired, and our board have nothing to say in her behalf either.
Wish you could give negative stars. Worst company to deal with. They change the way they take payments, then misapply payments and then threaten to send you to collections. Always threats of fines for everything. Don’t return calls or emails, do not work with this company.
Does not follow-up or begin any services. Good for taking your money. Not a proactive agency with any intent of fulfilling promises. Not recommended to do business with!
I called to have my wife’s name on our account updated. Flo took my request, apologized for the fact the name had not been updated when that action was requested earlier, and then quickly sent me en email confirming the requested change had been made. Flo was very accommodating and thorough in handling my request.
This is the worst management company I have ever worked with. I’m posting here in hopes that SOMEONE might respond to me publicly, since no one will answer phone calls or emails privately. …
They do not return calls or emails. Our HOA account rep changes every few months. Zero customer service. Our Condo complex just FIRED Smith Mgmt effective Jan 1, 2023. …
The absolute worst management company I’ve ever dealt with. 7 months ago they took over managing our HOA and no one has reached out to anyone. No 2023 assessment bills have gone out. You can’t get anyone on the phone or they feed you a line …
Luci has been a pleasure to work with!! She is very responsive to all questions and concerns while navigating through the processes and changes for our community. Luci has been a great resource for the board & community- I look forward to our continued partnership . Thank you for all that you do, Luci
Hands down the most frustrating company I have ever had the misfortune of being forced to deal with. On my list of pro’s and con’s about selling my house, they are on the pro side, as in “Pro, I’ll never have to talk to Smith Management …
Since being appointed as our property manager for Providence Gardens Lucy has done an excellent job with communicating and follow through when required.
With Lucy and Nicky I have the feeling we finally have a team who has the best …
It was a very nice place to work. I contracted there as a temporary employee for a week. The management and employees were all very kind and professional. The work was fast-paced, and with that type of environment, the days went by …
A West county property Run by Smith Management .
Ms Smoots is the name …
Pure neglect but they still take my condo fees! They are now using masking tape on the rusted banister but somehow had the money to buy all new pool furniture .