Arsenal Credit Union is a local, not-for-profit, federally insured financial institution in St. Louis, Missouri. Arsenal offers all the same conveniences as the biggest banks while providing better deals on loans, and requiring fewer and lower fees to individuals and small businesses.
| Sunday Closed Monday 9AM–5PM Tuesday 9AM–5PM Wednesday 9AM–5PM Thursday 9AM–5PM Friday 9AM–6PM Saturday 9AM–12PM |
3780 Vogel Rd, Arnold, MO 63010
ACU is a great banking institution. They are always friendly and helpful. I love being an ACU member!
Fantastic bank
Through and presise.
Great Customer Service!!
Excellence
Always a positive experience.
Wonderful service and great experience
A very professional and helpful staff
Always have great service!
Ida was fantastic to work with!!
Knowledgeable and polite Teller’s.
Fantastic loan and banking experience.
Always great service!
Great central location and friendly staff!
Easy to navigate
Everything is easy to understand. No problems.
Easy to use and keep track of spending, love it.
Beverly was very nice and helpful! Very professional! I recommend this place!
Id rather watch grass grow then wait in their line.
Excellent customer service
Worst bank ever stay away.
Quick and easy loan process. Also, Ida was terrific!! Thank you.
They were nice a fast and I would prefer this bank over any other
Always prompt and accurate service.
Arsenal Credit union is the choice
Love it, can’t imagine not having it. Since I live a distance from the office, it is very convenient.
Great Credit union, they have been there for us when we really needed them.
Very very good as usual
Bank used a promotion to get customers to use mobile banking checking deposit by offer a 5.00 check, did not work. just not worth the trouble
I haven’t encountered any issues with my banking here. Free coffee and change machine are great perks!
They were both very helpful and it was very easy thank you
I referred a customer to Katie Dobbs to refinance their car to qualify for a home loan. Katie had the car refinance done I Les than 24 hours. Thank you Katie!!!
I have always had great service and I love using my banking app on my phone.
Im not a member of this branch but they are affiliated with my bank and the clerk was very friendly and helpful and was quick at getting me help I needed …. After my visit I was contemplating on switching banks
Every time I have gone here everyone is sooo nice & helpful. Great staff!! Thanks! Been with this credit union for 8 years.
Great credit union!
I have always received great service from Arsenal CU.
So helpful n pleasant.
Customer service was great answered all my questions
Excellent Credit Union. I hope they continue to grow in the St Louis area…
I have had an account with ACU since I was 16 (I am now 30) and have financed 3 cars through them as well. I can not say enough good things. I moved about 45 minutes away from the closest ACU and I still bank with them. Their app works …
Bought a car for my wife, I work long hours during the week and am not able to speak to a rep during weekends due to them being closed, I try to pay my bill online and the website is quite possibly the worst one I have ever used to try and …
Great bank! They have helped me out numerous times and the rates are fantastic! Drive out of my way to bank here because I know my $$ is in good hands and if something is broke they’ll fix it ( fixed problems for me on several occasions 😁 …
I enjoy using the arsenal cu app.
Where to start. It’s so incredibly difficult to do anything with this bank. Unless you are able to go to a physical location, stay away! Did a car loan with this bank, but bc of military we live in Texas. We can’t pay online unless it’s …
Worst experience. Certain people in the Arnold branch are not friendly, helpful, or appear to understand their own loan application conditions. I was mislead and my personal and valuable time wasted filling out an HELOC loan and gathering …
Katie Dobbs is truly one of a kind! She is so outgoing, energetic, knowledgeable, and caring. I love referring my clients to her because I know they will be in good hands!
Great services great people I highly recommend them
I have never experienced help like this!!!!!! Katie Dobbs is kinda the bomb! I own a small cleaning company and was banking somewhere else when I met her. …
Nick is the man. This 5 star rating is for you and only you
I had a car financed with Arsenal CU in Mar/Apr 2019. There was a huge issue with paperwork, misinformed addresses, and just not a great communication from the start. I never went through a dealer buying a vehicle before so there was a lot …
I love being a member of ACU, but I really love this branch. They are so friendly, listen to every question and concern, and make everything so easy. They can talk to you about any product questions you have, and no one is every pushy or …
This is the worst credit union I’ve come to know. I’ve been w/ them for several years and the service have declined in the last 4. During a time of crisis, I asked them to return an unauthorized transaction and they told me it would take 60 …
Arsenal credit union values their members and they will always have my business.
Professional yet friendly . Prompt service with basically no wait time in lobby .
I was treated as if I if I already banked with you , employees went above and …
I opened my account with Arsenal in the fall of 2019. I was very specific with my needs and they where very accommodating. Unfortunately there where several hiccups along the way. The last straw was the week before Christmas 2020. I …
Liz was super helpful meeting my business needs!
Amy anticipated my needs and the atmosphere was very welcoming. I would definitely recommend Arsenal Credit Union to anyone. Keep up the good work!
The teller that assisted me, was pleasant, courteous, efficient; and gave world class customer service. She went above and beyond what was expected.
We changed banks in December all because of Katie Dobbs. And ever since we changed, my banking has become so much easier. She answers our questions quickly, and is so so helpful. I feel much better about my banking now that I am with …
Great credit union with great banking products!
Setting up an account with arsenal credit union was easy and fast.
My request was quick and I received great professional customer service from loan officer Ida.
Did a auto loan with them and been on time every month for almost 2 years . Truck fire on 12 -22-21 caused a total lost of the truck . Payment wasn’t due again till 12-30-21 and a 15 day grace period . Insurance settled with them 1-5-22 …
We received friendly, helpful service when we came in to setup a new account. Our paperwork was ready before we arrived making the whole process quick and easy.
I have been a member of ACU for a long time. The employees are professional and friendly! Shea brings life to the atmosphere at Arsenal Credit Union.
Very friendly and comfortable. So glad that I left the bank and came over to the credit union.
I’ve been a member since I was a teenager and 35 years later they still have the best service anywhere, hands down!
Arsenal made the loan process seamless and Amanda was a pleasure to work with.
I love Arsenal Credit Union! Everyone I have dealt with are friendly and helpful.
Always a pleasure! Fast! Easy! Great way to do business!!! Very trustworthy!
This is one of the best banking places I know of. Knowledgeable,friendly & courteous.
You are the best I couldn’t ask for a better place to store my money 💰 I mean our Money my wife and I lol. …
The atm deposit. Is a 2day hold. I deposited a check it still hasn’t cleared. If I’d know that I’d waited cashed it the next day deposited the cash or deposited it to the branch. What a joke.
We have lunch every weekend at our dealership and there is a check given to the person whom is responsible for going out and picking up wherever we order from. Every other employee I work alongside has no issue depositing the check into …
I love ACU the atmosphere is great and the people are very nice especially Amy Martin she does a great job
Locked my card when i was out of the country leaving me with no access to my account. I had told them before i had left where i was going to be and what dates i was going to be gone and they still locked my card.
Very quick, easy and seamless for me. I was shocked that the loan was deposited within 2 hours. Very much needed and appreciated.
From beginning to end, Arsenal Credit Union made the loan process very easy with no stress. Highly recommended!
Ignorant customer service reps. Would like to follow up with an update to my previous review. After visiting on 1/14/23 I was yet again astonished at how incredibly ignorant and unprofessional the staff was. These people don’t care and it is quite sad.
I love my credit union I have no complaints starting from Mike the manager and all the staff they all make me feel special they go the extra mile to help with any situation. …
My husband and I were able to complete a personal loan application and be funded within 24 hours. They are helping with a plan for credit repair and starting a business. Wonderful to work with!
As a national coach and trainer in the real estate industry, I spend my entire professional life teaching agents how to build businesses based on relationships rather than transactions. That is exactly what I experienced the first two times …