Samaritan Medical Center (Watertown, New York) is a 290-bed not-for-profit community medical center, offering a full spectrum of inpatient and outpatient healthcare services. From primary and emergency care to highly specialized medical and surgical services, such as cancer treatment, neonatal intensive care, behavioral health and addiction services, and imaging services, Samaritan Medical Center and its team of healthcare professionals proudly serves the medical needs of our civilian and military community. Quality, compassion and safety are basic principles by which exceptional care is delivered at Samaritan.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
830 Washington St, Watertown, NY 13601
If I could I would give this place zero stars it sucks so bad there emergency wait time are at least 4 hours no matter how you go in. I was brought in by ambulance and I was put in the waiting room like everyone else who walks in off the …
THIS HOSPITAL HAS REALLY BAD BEDSIDE MANNER. i WAS IN THE ER FOR 7 HRS IN THE SAME POSISTION AND DEVELOPED A SORE ON MY TAILBONE. i KEPT ASKING FOR WATER SEVERAL TIMES AND NOBODY GAVE ME ANY NOR WAS I OFFERED ANY FOOD (AFTER LAB WORK) . …
this place is the WORST
nobody does there jobs
always on there phones & constantly ignoring there patients …
I took my wife to the hospital and we waited from 11 to 5pm. Some people who came after us was seen before her and even some who was in front waited a long time as well. We just left who knows would of probably been there longer. Worst hospital I been to.
Slow beyond belief. Brought my friend in for an allergic reaction that was worsening every minute. 45 minutes later not even triaged or registered. Ive been a medic for 15 years and been to hospitals all over the state. Worst yet.
Apathetic Medical Staff. Went to the ER for my 4 year old. The staff was disinterested and annoyed that I was there. The NP on duty the morning of the 4th made snide comments under her breath which was very disturbing…..
Was just pushed to waiting room to waiting room for 2 hours and then when we finally got in a room, waited for 40 mins. When I went looking for a nurse, I found 2 of them on Facebook. We walked out after that. Horrible patient care
This is the worst hospital around the country..how they keep there doors open is beyond me..I went in having really bad pain in my back and they said I had kidney stones.The Dr (urologist) did the surgery and they sent me home saying I …
Worst place on the planet. Better of taking ibuprofen at home and say a pray. Would work better and more efficient than this place.
I had surgery this year at the Samaritan Medical Center an was very happy with the care i received. The medical staff was on top of anything i needed at any time.
Worst hospital and Medical Center in THE WHOLE WORLD…. They know nothing about HIPPA law… and they had been treating me for years… I should have found another doctor, but I’m limited, as I don’t have many options in this town. I would …
Very professional, friendly, always a pleasure
Loved the peds nurses! They did an excellent job taking care of my son who had RSV.
Please PLEASE stay as far away from this hospital, anything is better than coming here. The nurses that care for you are rare. Please for YOUR SAFETY, GO SOMEWHERE ELSE.
Good day, My name is Bev Langsford, my mother, Jean Langsford, was at you hospital on Sunday Feb 16,2014, and i am so impressed with your staff that i had to tell you that you have such an excellent staff… from the lady who took her …
I recently had to visit the ER for an eye problem, they did my vitals and within minutes I was having all kinds of test, luckily it was determined what had happened and sent me to a specialist, Dr Flint and all the nurses on duty the …
This place should be shut down. It is the worst place to go in an emergency situation. Either the staff and doctors are incredibly burned out or totally lack compassion, knowledge and an understanding of their own profession. It would be …
This is literally the worst hospital I’ve ever been to. Not only are they rude they don’t know what they’re doing. How dare they play with people’s lives!! Never again will I go to this hospital, I’ll be going to the one in Carthage from now on.
We arrived at the ER at 11:30 pm on July 8th 2019 and it is now 6:04am on July 9th and I have not seen a doctor yet
I am ready to walk out. We have been up all night in the waiting room
Came in to get checked out after an accident around 8 it is currently 1:20 and ive just been sitting here waiting nobody’s came out to see if i was being seen or nothing This hospital legit is the worst one ever i would never come back or recommend this hospital deserves negative stars
My husband may have a blood clot and they wouldn’t even look at his paperwork they said nope we can’t do the ultrasound. We had to drive to another hospital and we are from SC!! I will never ever forget what they did!!
The screener, I believe her name was Chloe was a delight. She works at the rotunda and is always in a great mood and greets guest with a smile.
They take to long in the Emergency the females like gossip when they need to be taking care of their patients i have been in the room for 45 minutes and still haven’t seen a doctor. Will update once I do see a doctor, o by the way todays date is 07/19/219
Didn’t even deserve the one star. Was in this place for four hours today to get a blood test done and had a lot of people still ahead of me I can’t be there for another 4 hours can’t be there all night long just not going back here again. So I left
Operation went well Very short waitI I agree with all comments on ek Benn there several tImes put in room fo. hour waiting to be smmrmmm
Seen jus8a …
This place is horrible! I got there at 1! Didn’t get in the room till 2:40 got a lot of testing done 5 o clock rolls around & they tell me it’s gonna be 2 more hours for my results!!! & I still waited over that 2 hours for the results!!! Don’t go here they are the slowest emergency room I have ever been at! I recommend Carthage!
Place needs to look into the definition of emergency. The place meets everything opposite of immediate attention. That’s really all I can fathom saying so far. Really hope this hits home and someone does something I’ve been watching my best …
I think they are definitely failing in giving care in a timely fashion. Shouldn’t be any reason someone sits in the ER for over 3hrs. And not be seen. The board members need to review the “RCE” program because it’s a BIG FAILURE!!
One of the dirtiest hospitals I have ever seen in my life. Dirty used tissues in the hallways. Went to the bathroom and the soap dispenser fell off the wall when while using it. They called my name and I walked out. Oh yeah, lets not forget about the used exam gloves right at the entrance door. Gross….
This place is a joke!! I have been here for over 5 hours in the ER, with over 102 fever, pain in ears,throat and body and still not seen!! What a joke!!
Best staff around at Dr. Gordon’s office
I had an accident yesterday resulting in a large cut and severed tendons to my right forearm. The professional care I received from ER to OR through recovery was exceptional and kind. Thank you all!!!!!
The nurses for the most part have been very helpful i Can’t complain been a good experience but then when my friend was dropping me off when I was bringing my girlfriend food after just having a baby the SECURITY GUARD comes and bangs on my …
Just called to check on a loved one. I was notified about her status, said thanks and was abruptly hung up on without a “you’re welcome.”
Receptionist in ER name was Laurie.
Very uncool!
Worst hospital ever. Wouldn’t even give them one star… Had my induction that went horribly wrong!!!! that ended up in c-section. None of the doctors or staff communicate or are knowledgable… Newborn care is scary my daughter had high …
Doesn’t even deserve one star… The worst care I have ever experienced in an emergency room. What kind of hospital sends you home with a 103.8 temperature. Disgusted by this facility. I wouldn’t take my dogs here.
Horrible service, I had a 104 temperature it took a hour for them to treat me for my fever. The doctor literally said I don’t know what’s causing your fever so I’ll treat you for 3 things and hopefully you’ll be ok. If not come back.
I went there yesterday in extreme pain and barely able to sit stand and walk. All they did was xray my back and give me some low level muscle relaxers and otc anti inflammatory. I’m a health care professional myself so seeing the …
Misdiagnosed. Went to ER for an xray of my foot. After the xray the PA told me that I had a sprain and there was no fracture. She let me know that the radiologist was going to look at the xray in the morning and if they saw something …
If you’re dying don’t come here, imagine coming to the ER for help just to end up sitting around for 4hrs to not even be seen or be spoken to by any staff, just left alone in a waiting room to be with your pain and suffering, if I could …
Terrible terrible HORRIBLE health care workers. You could have chosen any field and chose the most important one to be the least empathetic in. Horrible healthcare providers, if zero was an option I’d choose it.
Yesterday I took the kids to the doctor because my stepson had an ear infection and so while we were in the doctor’s room, one of the nurses came in and started taking our information. She asked me who I was to the kids and I told her their …
The care in the Ortho floor is amazing. The nurses and doctors are very knowledgeable and friendly. The ER staff is also very friendly and caring. Samaritan is doing a great job.
The emergency department is a joke. Sat for 3+ hrs still have not been seen. Watching other people come and go after us. People before us have been here longer and are still waiting. The hospital and emergency department need a major over …
Phenomenal emergency, surgical & nursing care. Everyone from medical to services staff, to included the housekeeping, transport & dietary personnel. 3rd floor, (pediatric floor, adult section), best care in the entire world. I spent 18 days, and was treated like royalty. Thank you Samaritan!
If I didn’t have to give a star I wouldn’t. They don’t even deserve the 1 star. I was called back to a room and was there 3 hours and had not seen a doctor and no one kept me informed on what was going on. I’ve had 2 back surgeries and the …
Samaritan is the worst hospital ever. I used to work at Walmart and started having seizures. The EMT’S were called and I was taken to the hospital. Once there the nurses(if you want to call them that) took all the IV’s out and would tell me …
Pretty good but I had blood work done Tuesday at the hospital and nothing is showing up on healow or the my Samaritan Portal grr
This we is ridiculous. Been here with a family member for 2 1/2 hours and still haven’t been seen. I personally will not use this er because of the uncaring nature if this place. When the nurses call a patient in they stand in the door …
Ridiculously unorganized. I’ve been waiting 3 months for a test to determine what caused internal bleeding. They can’t seem to understand the point of appointments and keeping them. I get there – it was rescheduled without my consent or …
Got attacked by an animal in the woods and the staff was amazing. I was patched up in a few hours and went home with my brother. I was rated a level 4 out of 5. This is an ER and if it’s not life threatening situation then don’t excpect …
Samaritan is probably one of the worst ER’s I have ever been to. They take FOREVER to get you back, they take FOREVER to get test results back, they take FOREVER to get you out. Some of the staff members are very nice, but you’re only at the ER because something is wrong. Obviously you need MORE staff members.
Samaritan really needs to review their phone system and phone etiquette. I can only say I spoke with two respectable receptionist..sadly going here or calling is like a hit or miss Smh
Sent my daughter home three times saying virus…didnt even look at her rash, let us wait in her office for 1 hour 45 minutes for strep and flu test while she was chatting outside about her trip to Sackets harbor..walked out and went to …
I would give it non stars but this hospital is the worst I ever been lack of personal in ER and waiting time is interminable, I wish I knew before so I was not taking my kid there.
Where do I begin… with the first visit or the second ? Either way neither is positive. This facility needs a surprise visit from the Joint Commission. The nursing staff in the emergency room is lacking in basic nursing knowledge and lack …
I give no ⭐️ After we waited 3 hours they misdiagnosed my wife (without even checking her out) and told her to sleep it off, but when we went to Carthage she had an IV blood work, X-rays and surgery. Our room was nasty. Overall this place …
I’d give 0 stars if I could!!! Rude nurses in the ER and horrible horrible hospitality! Not to mention missed diagnosis and the inability to answer a simple question without being hostile, rude and full of attitude. Go elsewhere!!
Our 5 year old was scheduled to have surgery at 1 p.m. of course he is unable to eat/drink anything that day. We have sat here for 3 hours so far and he is still waiting for the actual surgery. How this Hospital remains open is simply beyond me.
This hospital is a scam they sign people and make them wait six hours complain about how they are understaffed like that is the patients problem they pretty much sign you in and get the money from your insurance and hope you walk the out before the six hours
Worst experiences in my life. What’s the deal with the rude people in pre-registration when you call? Power tripping much? Only good experience I had was in the lab. Whatever you do, don’t call.
Husband in surgery for knee replacement right now, just got a phone call from an OR Nurse telling me to go home and look for an ICE PACK. they didn’t have any. I was worried before but now a hospital just admitted they don’t have ice packs …
I have a chronic illness and have spent my fair share of time in the local hospitals and other medical buildings. Samaritan is surprisingly accommodating for emergency stays and general maintenance care and their rooms allow for visitors …
This is the worst hospital I’ve ever been to! I gave birth to my daughter here , 90 percent of the nurses don’t know anything and are very rude! Only one that did know anything was Stephanie jones . The nurses after I gave birth told me my …
The level of care I received this morning in the ER was above and beyond anything one would expect in any healthcare setting. Nurse Jen was so kind and thoughtful in her care and Dr. Rachel was by far the most compassionate and thorough doctor I have ever met. Thank you SMC.
I was left sitting on edge of bed in pain for 11/2 .Just had Hip surgery the day bevore. The worst experience of my life.
I would give them ZERO stars if I could. This is the worst hospital I have ever had the displeasure of dealing with. I just paid you $3,000 and now more bills show up for you a month later and you’re not willing to work on a payment plan …
First time going here. I was taken straight back, nurses were so sweet. My doctor came in super quick, took care of pain right away. Doctor even came in after she saw me with stickers for my girls. Nurses and doctors went above and beyond …
I went by ambulance and when I was in the ER waiting for a CAT scan for my abdomen, a tech came and told me he was going to take me to get my head and neck CAT Scan. I refused to go with the tech and told him I was supposed to have my …
So….. i am giving this dump 1 star, if possible i would give 0 stars. Went in because i had extreme abdomin pain. Told them my pain level was at 10 which of course is the worst. Was the only person in there mind you……So after sitting …
Who hires your transportation driver’s? I had a samaritan transportation van push me into oncoming traffic! There were 2 lanes of traffic and the lane your van was in was blocked by a fed x truck. Without even looking your driver swerved …
I had a stroke and was treated well here.
Both the Daytime Nurse Julia and the Nightime
Nurse Amy were very professional and caring. …
my husband is in there now since Sunday and I have been told by 3 different nurses the doctor will call me on his condition. I have heard nothing! Now I’m told he has to sign a release of information before I can talk to the dr. Right now …
The level of care provided is concerning!! None of the providers seem to be on the same page. Some of the nursing staff while other nurses are very rude, condescending and do not have patient’s best interest in mind!!! I would prefer to have myself and my family members treated where there health is #1 priority!!
this hospital killed my mother. they neglected a heart condition that killed her not even two weeks after her last visit. they just let her go home. beyond that, with the acceptation of a single nurse and a single doctor, their staff are …
This hospital is a joke. Nurses do not care at all. Told me they would come back in 10 mins to check on my pain and came back 2 hours later. Doctors do not seem concerned at all and the doctor who gave me and epidural put it IN THE WRONG …
They are always great at the ENT office . Kind, professional and always listen to us .
Recently went to the ER. The nurses at the front desk laughed at me and made fun of me because I screamed in my sleep. They all would walk by and stare at me like I was a zoo animal. I heard a middle age nurse say, “she doesn’t have …
Horrible turn around time to be seen at the ER for someone bleeding internally, attitude from staff just for asking simple questions. If you people hate your job so much here then go find another career. And you expect Soldier’s from on …
I guess the nurses in the emergency room think its funny.to make fun of patient.when the come into be seen .not very professional
This is the most worse hospital for care I have ever seen in my life. My brother went in today with so much pain. It was so bad that he was sweating and having dry heaves. They found out that his bladder was blocked as far as they could …
Giving this place one star because zero stars isn’t possible on google. My wife and I had an extremely traumatic experience here when dealing with a very personal medical emergency. The staff that we encountered caused more emotional stress …
The ER doctors are contractors, 1099s, who are not linked to the hospital or possibly even the community. If they do a panel of tests the Center makes money. The Center is not responsible for the decisions but are responsible for the …
We have been there twice in the last 3 days and neither was not a good experience at all. Rude employees, nurses with no bedside manners and the triage process was unbelievable the second time.
I went in at 0930 pm for a migraine that was causing me extreme pain to the point that I was almost screaming in agony, I waited patiently in the waiting room until 1 o’clock in the morning and was never seen. Really would not recommend going to the emergency room there unless you plan on waiting a very long time
0 stars would be best. I broke my foot and was brought to Samaritan. They get me there and tell me they don’t think I broke it but sprained it. NEVER gave me Pain meds not even Tylenol! Well it was broken and they handed me pain meds to …
This is by far the worst hospital I have ever taken my family to. We have been waiting for a doctor to see us for over 3 hours. The staff is so unorganized that the nurse that came in to our room had no I idea why we were here. Also I can …
Never again will I go to the ER, as advised by my surgeon, for pain that isn’t being controlled with my prescribed pain medication. I follow the rules and how to take my meds and when I had break through pain I could not control with my …
When I was induced and giving birth I did like the nurses with me as well as for recovery. But after my daughter was born she developed a bump on her head that didn’t look right and I touched it and it felt like something was in there. Took …
I had my daughter here 8 months ago , it was a fairly good exprience . Nurses were great , but were a little overwhelming about breastfeeding after the birth . Other than that I had no problems. We have went here a couple of times over the course of 8 months , and still no bad expriences .
I recently received a total hip replacement at SMC. The admissions process was smooth and efficient. The day of the surgery went very well with attentive staff that treated me in a very professional manner. On negative was the Surgery …
The worst Hospital ER I have ever been to. Compared to other hospitals of its size and capabilities this place is severely lacking proper medical ethics to the extent at which can even be considered and identified as negligence and …
I appreciate the measures that Samaritan has gone to protect themselves and their patients from COVID however taking someone into an environment that terrifies them and not allow their emotions support be there with them is bull. How do you …
Called the emergency line that they swear they will call you back if you leave a message. Called 4 times left 2 messages and no one ever called back. My wife ended up going in and staying in the hospital for 5 nights. Everyone seriously …
I would give this “hospital” a negative star or 10 if I could. Went in recently to get bloodwork done and was told they “couldn’t honor the paperwork, but I could call my dr to fax over new work” which my pcp also said was a lie. In the …
Waited 7 hours in the emergency room. Still didn’t get seen.
Please ignore older and negative reviews. This hospital has undergone major renovations and has become most efficient and has a top rated staff. Those that say the staff is rude… well, I have to question how they, themselves, acted or …
I wanted to say THANK YOU to all the amazing people who took care of my daughter, Victoria, during her surgery yesterday. From the check in staff to the advance recovery nurse, all were welcoming, sweet, caring, professional and made our …
I was admitted immediately with a head laceration. I sat for hours, bleeding. After review of my impeccable insurance, I was forced to have an CT scan. After 12 hours of waiting, I was almost released with my open head wound. I had to …
None of the staff seems to communicate between each other or shift changes so you’re basically always going in circles & they’re continuously either denying you the pain meds you need or giving you the same ones that didn’t work before. I …
If I get injured, I will take my chances of being transported to Syracuse for treatment than get treated at Samaritan Medical Center. The service is horrible and the customer service is virtually nonexistent. Two nights in the hospital …
Terrible doctors. Alot of the nurses are great but they don’t know how to notify anyone of their condition. My mom was admitted 4 times from the span of June-September. She was diagnosed with pnuemonia the first time and was told she had …
There are a lot of people at SMC working very hard to give the best care to patients. I think it’s unfortunate that some people have had a poor experience. We’ve seen providers at this hospital several times and found the care to be very …
I went to this hospital for an outpatient surgery. The nurses were very friendly, attentive, and thorough. My blood draw, I.V., and anesthesia were all as comfortable as possible. I have been to hospitals in different states, civilian and military, and the care I received at the Samaritan surgical center was bar none.
They piss me off because they made us wait 4 1/2 hours to tell us they were refusing to treat my child. The way they run the ER is atrocious, and the way the run the hospital is appalling at best. How they manage to keep their doors open …
I brought my 5 year old son Gavin to Samaritan ER last night (06/22/17). He had fallen off a swing and hurt his wrist. When we walked in, I started filling out our paperwork and a woman immediately said to come on over and she would …
I had my son here in 2000. By myself. In a hospital room. No one helped me. I pulled him out of my body myself since they didnt believe there were contractions, even the machine said there were regular ones present. I removed the cord that …
This place is absolutely horrific!! I go in to the ER with flu like symptoms. I’m 6 weeks pregnant as well. They take my BP and temp once I get there then I sat in the waiting room for 2 hours. Once I get called back I wait in a triage room …
Horrible …3 hour wait !
People that came after my so were called to a room before us. Finally after 3 hours I asked a nurse if we were forgotten. She insisted that every other case …
I have to say without a doubt best experience if you could have one at a hospital. In the spring my son fell off skateboard breaking his forearm and I knew it was bad. Once walking into the ER and they seen his arm, they took him right away …
I Had My Daughter At 22 Weeks And 3 Hours Before She Came They Said Your Going To have Your Baby Today But She Won’t Live. I’ve Seen Babies Be Born At 22 Weeks And Live, They Didn’t Try Or Even Try To Send Me To Another Hospital They Just …
On September 30, 2019 I had a hip replacement surgery at Samaritan Medical Center by Dr. Baird of North Country Orthopaedic Group. The staff at Samaritan was amazing! Super friendly. They tended to my needs quickly and answered all my …
If I could do 0 stars I would, this place is horrible! I am in the medical field and this place incredibly dirty with wrappers and nurses leaving stuff everywhere without paying attention. My husband sat in a room and we got forgot about. …
I’ve visited this hospital multiple times. Each time hoping to receive more help then before. Unfortunately this location disappoints EVERYTIME. DO NOT TRUST this hospital. Took baby daughter to this location and was told everything was …
Daughter twisted her ankle at a nearby ski area… went to Samaritan’s ER for xrays. In and out in just over an hour! Despite about a half-dozen folks in the waiting room, things were moving. Our experience was quick and efficient; ER staff worked in sync with one another.
On March 8 I went to the hospital for a total hip replacement. I had to be there at 6am. I registered and about 10 minutes later they came out to get me ready for surgery. Things went right along like clock work. The nurses got me ready …
They gave someone in my family that has seizures , medication for nausea that CAUSES seizures. So that’s nice of them. She had kidney stones and the nurses were accusing her of making herself throw up, when she wasn’t she was in so much …
Longest wait times at any hospital I’ve been too.
Wife was in the ICU/ PCU. Saturday it I requested to speak to her Doctor at 9:30 am, the Nurse who was outstanding notified the Doctor and the response was Ok I will be there. Had to keep asking throughout the day. Finally 2:30 I had to …
Samaritan Hospital never ceases to amaze me. They have the most rude and unprofessional staff I’ve ever met. I am pregnant and went in with abdominal pain. I was clearly scared and sad, the registration woman told me “you know if you’re …
I recently had to have orthopedic surgery and chose to stay in Watertown rather than travel to Syracuse. This was a very good decision and I am so pleased with the service I received. The Surgeons, Nurses and all staff I interacted with …
I received a bill from SMC for various services. Upon calling SMC billing department to inquire about this the woman I spoke to was not willing to listen to me or reason with the situation at all, we are talking about charges totaling $800. …
I had my baby boy at this hospital. The delivery nurse was amazing and the man who delivered my baby was to. They saved my son’s life by know exactly what to do when the cord was stuck around his neck. However if you are going to get an …
My grandma was in the ICU and we all thought it was going to be her last day. She had several heart attacks and the chances of her surviving off the vent were slim. Family from all over from 4 to 24 hours away came for their last visit. The …
Do not go here. Ever. Understaffed. Overworked. Called the desk about a spine issue. Woman stated and I quote “Okay, well I don’t care.” And hung up. 5 hour waits with understaffed nurses and doctor. Triage is not a word they know. They …
My mother had a recent visit to the Samaritan Medical Center. I would just like people in our community to appreciate what a wonderful facility this is. The entire staff was very efficient, especially the nurses. She lives in Massachusetts and kept commenting how wonderful they were to her here. First class job!
I am writing from the perspective of an employee. Samaritan is a great place to work and has the latest in technology, with respected specialists in many fields, and an amazing facility. As hospitals go, many of the reviews result from a …
Worst hospital I’ve seen in 30 years and 6 states. 7 hours in the ER waiting to be seen. I could have done home surgery following YouTube videos and got better results. Seriously don’t go here
Only because zero stars in not an option. In the ER with my father. Been here 6 hours and a doctor has not been in in over four to say anything. He is on an oxygen mask which he took off in his sleep and fortunately a nurse actually saw it …
My dad tested positive for COVID. He has asthma and sleep apnea. He uses a cpap machine, inhaler, etc. They admitted him Wednesday evening. I’m addition to COVID, he was diagnosed with pneumonia. They released him Friday. He was told to …
I recently had foot surgery at Samaritan, and my experience could not have been better. From the surgeon to the anesthesiologist to all the nursing staff, they were absolutely top-notch. A couple of the nurses even went above and beyond …
I came into the ER at 3am and was in a room within 25 minutes with IV fluids going and pain meds. I was diagnosed within two hours and had surgery within 12 hours from walking in the door. All of the staff was kind and caring. All were …
I went to the ER after injuring my back. I was in excruciating pain. The ER staff was very friendly and attentive. I was hospitalized on the Ortho floor for almost 3 weeks. The care was the best. I had spinal fusion surgery and came home …
I brought my daughter in law to Samaritan ER for treatment.We waited an hour to get into a room and then another hour waiting in a room to receive NO TREATMENT.The ER was staffed by a PA and nurses,rude disrespectful people.My daughter in …
The nurses that took care of me while being monitored after my water ruptured early till I had my baby by c section were amazing such hard worker s I felt very comfortable during my stay
Absolute worst in the state. Many instances of poor service and unprofessionalism. Recently my wife used the emergency room for breathing issues, she was there for 6 hours while they ran 3 tests. 6 HOURS! she needlessly to say grew …
Friendly, professional personnel. Wait time was minimal for my outpatient procedure.
Would give 0 if I could.
Went there last month waited 8 hours then was told I can go home and they’d call me with my test results. No one called so I did and they told me that I …
Absolutely The worst place to go.
In response to your reply, no one answered. ER should follow protocol regardless of who is being treated. EKG wasn’t used. Very uncaring treatment.
I am not sure what happened to this facility but they used to be top notch. Now the staff is shotty and do not follow through with anything that they promised that they will do. Not only can’t we see our loved ones but when they shoved out …
I’m new to NY and I’m pregnant for the first time, I’ve literally changed my doctor 3 times before I switched to Womens wellness & Breastcare & Samaritan Hospital which seems to be the ONLY place within the Carthage area where the doctors & …
I can see why this facility has 2.2 stars. If I could give a zero star review I would. My brother recently had to be taken to the hospital by ambulance which also, AWFUL service I don’t think they have any idea what they are doing along …
Wait time wasn’t bad this time but the service was terrible like last time. Told me nothing was wrong with me when I’ve had this feeling since my last visit. Now I’ve went back and read reviews from about 8 months ago and I see the same …
I recently had a total hip replacement at Samaritan, couldn’t have had better care. This was not the first surgery I have had there and I have always had good care and attentive Doctors. Some of the bad reviews are for non life threatening …
Youll die before you even lay your eyes on a rn
I waited 7 hours with my parental Guardian we arrived at 3am and did not Receive treatment until 10 in the morning we waited over an hour for even a room i was …
Ive seen the reviews of having to wait a long time. They werent lying. Even if someone who just came in has a serious issue. This hospital has probably all of the rooms occupied. I wish that was disclaimed in person and online. Me …
The reviews are right! Dont go here if u want a staff with good bedside manner. They are very rude, we will never come back. My fiance brought my son there a couple days ago and the staff was very rude. I was at work, they called to get my …
My daughter is currently in this hospital, her experience has been horrible. She went in for seizures and since they can’t figure out why the seizures are happening the Dr. That’s treating her figured that she must be faking. I could not believe what I was hearing.
Came here during my pregnancy due to excessive bleeding. The ER doctor confirmed that I was having a total miscarriage. My husband and I were devastated. The ER doctor was pushing for a D&C (to remove the remains) but the OB on call was …
I had outpatient surgery about 2 weeks ago. Everything went smoothly. I left and was in a lot of pain but I take an herbal supplement for chronic pain that helped so much after I got home. Well 2 weeks later my husband goes to the pharmacy …
Samaritan Hospital ER
does not deserve the one (1) star. My pregnant daughter is in this evening for abdominal pain and bleeding. Three (3) hours and still not seen or placed. Horrific service.
Worst place ever!! I visited March 26,2021 on a concussion injury and the nurse that treated me told my guardian/NCO that I was faking it because there was nothing on the CT scan, followed up with military doctors and there was in fact …
Tonight I went into the hospital with chest pain and I have a heart condition. I was quickly whisked away into the back where they did an EKG. Two hours later I see the doctor who mind you has no care in the world of my heart, the reason …
This place is absolutely horrible. My sister-in-law is 38 weeks pregnant and she was dilated 3 centimeters with excruciating pain and sent home 3 times with just Tylenol. Then while switching hospitals the doctor was quick to say “I’ll see …
Very happy with the way they explained listened excellent customer service, Dr Gordon is the Best!! Highly recommended 👌 …
If I could give ZERO stars I would. My grandfather was brought in by ambulance, potential stroke. No ONE, not even his wife was allowed to enter with him. I get it, COVID. You are then given a list of of numbers and told to call the …
I had back surgery shortly after they started doing elective surgeries again. It was a very positive experience. My surgeon did a great job. The staff from housekeeping, dietary,and nursing were all very kind and professional.Great job everyone.
Not the first time I’ve been here terrible hospital my 5 month old had a injury possibly severe been waiting a hours and the nurses are totally disrespectful security gaurd too needs to be fired telling people to fix his mask when he is not wearing his correctly either! Go to Carthage area hospital if you need help!
Wish I could give this ZERO stars. My 2 year old son threw up 3 times in an hour after falling off the couch and hitting his head earlier in the day and his pediatrician wanted him checked out. It was 11:30 pm so the only place to take him …
I cannot believe this hospital is spending thousands to redecorate again when they cannot even staff their hospital properly. Every time we go there we have at least a four hour wait and the staff is mean and nasty. They Treat everyone …
I went to leray urgent care for a sinus infection. The dr on call was Dr. Bunker and he made the nurse clean out my left ear and moved crystals in my ear. He also prescribed me an antibiotic which i ended having an allergic reaction to it …
The waite time is way to long and they do not care for the person being seen I would not go here again I will just go to carthage were they really do care for the people
Family member (wife) in ER with heart condition and wouldn’t let her husband (me) in to be with her due to BS Covid rules even though I have been fully vaccinated. Its no wonder people will make the journey to Syracuse where patient care is …
I have been in the waiting room for over 5 hours and were still in the waiting room. I just don’t get it.
Update just got in a room at 830pm
I have been in this Er since 755 pm it’s now 145am and I’m still in the waiting room. The security officer are playing games on their phone. People are leaving but no one is taking a bed. A gentleman who was in a motorcycle reck wasn’t …
Went to Samaritan for blood work on Feb 18, 2016. The staff at the reception desk were very good. They took care of everyone right away, and directed people to where they were supposed to go pretty well. That was the highlight of my …
What a phenomenal place. Both our babies were born there. I have never met such hard working dedicated people in my life. Very detail oriented and professional. We had multiple nurses and doctors during our stay and everyone of them were awesome.
I’m currently experiencing a miscarriage and lots of pain. I told these people and it’s been 2 hours and I haven’t been seen. If I could give 0 stars I would. I’m currently waiting in the room to be seen by anyone. A doctor/nurse whoever. …
Been waiting for 6 hours in the ER!! My mom in pain due to a fracture! And we have yet to be seen. By far the worst Emergency experience!!!!!
Delivered our baby at this hospital. The nurses were amazing and the midwife fantastic. They heard and addressed every concern I had and I felt safe and in good hands. They explained clearly all procedures to be done for me and for baby. I …
I recently gave birth here, and despite my health condition, my experience could not have been better. First, I had excellent treatment from every person I encountered. Dr. Barrett performed a perfect surgery, and the anesthesiologist gave …
This place is a joke there is a male nurse or practioner who hate his job is always rude. They lack empathy and bed side maner. My most recent frustration is my 8 year old son waiting 3 hours to be seen after falling from a slide and …
Went with a rash and stomach pain. They did no examination, and gave me morphine (pain is an important diagnostic tool for abdominal issues). After getting some morphine, I was ignored. It didn’t take long for the pain to return. …
It is such a pleasure to publish, to these pages, a very positive 5-Star review for Samaritan Medical Center. The entire emergency room team, as in place at 2:30 AM; September 6, 2021 and headed by Dr. David J. Flint, were incredibly …
Rude staff, rude nurses! Rude rude rude and the most unprofessionally ran hospital I’ve ever been to. And these nurses have absolutely no etiquette at all! Locals who just needed a job! Go to Carthage. Take these ratings as a warning
6 hours waiting in the lobby at the ER. After getting dropped off by ambulance. 1 doctor working the night shift… at the ER. No pain meds could be given to me.. even by the nurses.. Left in frustration since they said it would be several …
I recently was treated at Samaritan and I can’t speak with enough praise for the treatment I received. Everyone was absolutely wonderful! I received exceptional care from everyone I came in contact with, from the moment I walked through the front door of the ER, to the time I left the next day.
Great medical facility for small town. Compares to and exceeds nearby city facilities. The people make the difference.
I absolutely love Samaritan the hospital staff is so understanding but the wait time needs to improve I checked in at 11 at night and wasn’t seen until 6 discharged at 9 the wait was absolutely horrendous other than that I loved my visit
I have been here now since 1015 pm. Its now 2:44 with no one in waiting room but me. Too i have a 6 hour wait. I’m making arraignments to go to Carthage. This hospital needs to be audited.
Every time I have been to the ER they have messed up somehow. When I had covid and had to go on two different occasions, the doctor that seen me doubted that I even had covid, even though I already tested positive elsewhere. Then he could …
My boys were sick with some type of food poisoning…. even my son choking and vomiting in the waiting room wasn’t enough for them to move with urgency!! We waited for hours to be seen and there was NO ONE in the waiting room ahead of us. …
Worthy of awards for slowest service and worst communication. They should be commended for their commitment to wasting people’s time. Truly an impressive display of just how inefficiently a facility can be run.
If I was able to give zero stars I would. My husband took my one year old daughter there and waited five hours without any type of care at all. Everyone was rude, unprofessional and incompetent. Do not take your kids here. He waited and …
Went to the er waited 1 hour in the waiting room and another in a room just to be told I need to get something done that could not. The nurse were not great never listen to what I had to say thwn talked about me and my case out loud for …
This place is the worst. I dont know exactly why they are so rude especially when I wasn’t being rude at all. I called because I was having some chest pains due to bronchitis and have never taken an inhaler prior. I just wanted to speak …
Barbara and Dr chaung were top notch as always. Very pleasant visit.
We love the staff at Samaritan NICU! Kind and caring and went above and beyond for our son during his stay. Their doctor, Dr komar is by far the best we had to deal with, we had to go to 3 different nicus during our ordeal. Such a great …
Samaritan sincerely needs to review their phone system and phone etiquette. Not only was I transferred around a half dozen times by people who didn’t know what they’re doing, but they also straight up said I was not treated in the ER after …
Worst experience ever last night/this morning! My son had flu symptoms, fever, shaking, vomiting, severe headache, and severe dehydration. He waited in the ER waiting for 5 hours and was never seen. He just sat there. It was like no one …
These people need to be sued for malpractice. I lost the ability to walk because of their negligence and improper diagnosis. Upstate ER ended up saving me.
My visit went well. Both the nurse and the PA took the time to listen to my concerns. The PA examined me, now hopefully we can fix the problem.
When someone comes in an Ambulance, clearly it is an emergency enough to be brought by box wheels. Not stuck in the emergency waiting room. Like seriously. Her pain level is an 8, “to bad.” Unacceptable
So, I had surgery today. The surgical team is awesome! They were very caring and really made my experience less stressful and I thank them for that. Everyone I dealt with seemed like they like their job and I appreciate that. Also Dr. Humes was great and actually listened to me and is very thorough. Thanks again!
My wife went in during a very scary emergency situation and was greeted with underwhelming urgency. The nurse said he was coming off of a 16 hour shift; failed to check her in properly after she was sent to a room already, resulting in a 45 …
Hospital staff needs to be held accountable and held to a higher standard. I was shocked at how unprofessional and disrespectful the staff is in multiple departments.
They need to improve their ER. I find it hard to believe that a medical facility that takes care of military personnel and their families is so incredibly incompetent. My niece is there right now. She had gallbladder surgery yesterday and …
Honestly, it’s not the longest I’ve had to wait in an ER. However, when even the staff don’t know how long of a wait will be, there is something wrong. I’ve sat here and watch at least four people leave, one in which was brought in by …
By far the worst place I have experienced. And it’s the same every time I’ve had to come. Once I came in with appendicitis and I wasnt diagnosed or properly seen for over 6 hours. Finally had surgery over 12 hours after first arriving in …
Was sent to ER from North Country Orthopedic group directly from my appointment on Friday Sept. 10th @4:30pm. Orthopedic group was told from the head nurse at ER (Kelly… day time nurse) that I would need my cast cut for ‘easy access’ in …
Tonight 02/16/2022 my wife was seen by Dr. Phillip A. Chafe and her nurse was RN Mindy Booth. She was undermined and discounted upon entering the ER. My wife tested positive for COVID which was completely discounted. Nurse Mandy L. Booth …
Very rude nurse. My daughter, 21, was throwing up, on the verge of passing out, limbs going numb, had a hard time breathing. Her boyfriend’s mother took her to the er and a nice nurse let her stay with her until I arrived. I was with her …
My daughter was taken to the ER in April 2021. She was taken back, had x-rays done, and then got her chin glued (she gashed it open in two spots). In all it took about 5 hours total. While the process was a bit long, she received the care …
Billing department is incompliant, they do what ever they can to frustrate a person. Apply payments to bills they never send , never give a detailed bill so you have a clue what they are billing for. When a disputed bill is called about …
Dr weir has been outstanding as has his staff in trying to diagnose and fix my hearing and ear issues will continue to work with them
Sat in a back hallway for more than 7 hours waiting to be seen by anyone.never did get seen. No nurse, personal came and checked on us at all. A mother and her small child were there even longer than I. When I inquire when I could get seen …
My wife is pregnant and doctor shambosha decided to tell my wife that her problems weren’t important and disregarded them in all by telling her it was the after hours line. That’s fine but as a decent human being or an actual doctor maybe …
Upon arrival I thought to myself, “No wonder this place has a 2.2 star rating”. My initial contact with registration was very unpleasant. After waiting an hour to go through the booth to be registered we went back to the table for …
Had an appointment with the radiology team today, and I must say, they were the best team I’ve ever had the pleasure of working with. They were calm and patient and took their time to really explain everything needed in order for the …
Honestly, the worst experience of my life. I came in with severe nerve pain needing an IV antibiotic immediately. I saw the nurses and right before I went to fill paperwork with one, she yelled at the whole ER “I hate this place I hope it …
This is the worst facility I’ve ever witnessed. I brought my husband in for a suspected heart attack seven hours ago, and we havent left the waiting area. They mocked him when we rushed in and complained that they couldn’t get his vitals …
The maternity ward crew was absolutely the best. Reviews are very important and I choose Samaritan over Carthage because of the reviews. I called Samaritan Maternity Ward after my water broke at around 3am-4am and was told to come in at …
Ive been in the waiting room for 2 hours bleeding. I was the only one in here for about an hour. Can someone please come stitch my hand up?
Update, 3 hours now, still the only person in the waiting room
From front office staff to the nurse that took my history – great friendly staff
Dr Gordon is the most gentle ENT doctor I have ever encountered
Thank you Dr Gordon
This place isn’t worth the lowest rating you can give it. My husband was bringing our 2.5 year old daughter to the clinic for concerning symptoms when he was called and told to bring her straight to the ER to rule out Meningitis. After a 3 …
My wife had surgery there on Friday may 27th 2022. The nurses and staff were amazing to her. She came home on Saturday may 28th. That night she was in bad pain and went by ambulance back there. The ER nurses and staff were rude and …
Worst place to have your baby. They don’t validate your emotions and even don’t listening to you. For routine test or gynecologist things I recommend it, but for OB-GYN and have your baby not at all. The only staff that really have the vocation to work with pregnant women are the midwife. They really know how to do it.
Lack of care, or ability to make anything go faster came in at 9:30am, now 1:41 and no end in sight. Not supposed to eat or drink. Not a care in the world, press call bell no answer. This is one of the worst experience in the ER I’ve ever had. I will not return.
The staff at the ENT group was great. They were very welcoming. Dr. Gordon was very good. He took the time to explain everything and he was very reassuring.
Had to visit my son in-law whom was end of life .
Staff were very pleasant and helpful to my daughter when she had any questions
I had to go to the ER for being in the most severe pain I’ve ever experienced… I’ve been here for 4 hours already since midnight and they’re saying I will likely be seen around 7am. …
My daughter was seen in the ER due to complications from surgery and admitted after. While waiting for her new room. My husband was waiting outside the hallway by her room to stretch his legs. We been in the hospital for over 8 hours. …
My 14 year old child has been held in room in the ER for 5 days waiting for a bed in another facility. There are days they do not offer her food or even water. When she asks for water, they never bring her any. Her basic needs are not even …
Don’t go to the emergency department at samaratin, you’ll die in the waiting room before you are seen by a D.R. My wife and I were sent there from urgent care when our 2 month old was running a high fever. We sat in the waiting room for 6 …
Awful awful awful. Slow, don’t come in if you want to get out in a couple hours
I took my wife to the emergency room she had not had any fluids for two day and was dehydrated the nurse told her that it was nothing they could do they had no bed for her you would think they would give her an IV or something they told her she would have to wit which could take up-to six or seven hours
Last time my son was sick it took 10 hours to get him seen by one doctor in the ER. …
Everyone was so welcoming and friendly! Dr. Chuang was so clear in his explanation of my condition and the treatment plan. He also had a terrific bed side manner
Second visit to the ENT offices and Chad DeMarche was awesome. He is so honest and comforting. Very thankful to be able to see a doctor that cares about my concerns.
I pray to God my son will never have a huge emergency because we waited 6 hours before I had enough.. our only saving grace was the emergency nurse Rebecca she was so attentive to my son and his needs while he was screaming and crying. She …
Always a pleasure to go to my appointment at ENT group. Very little waiting from the time I enter until the time I leave. Tom Zajac is an excellent practitioner. Friendly, thorough and never rushed. A gentle hand when he has instruments in my ear!
Samaritan ER is the worst medical center I have ever been in! Place would be smoother with a take a number, Totally unorganized! If I had known this I would have expressed that any hospital ER south of here would be preferred. Terrible terrible terrible place.
Would not recommend this emergency room at all. Waited 5 hours getting here at 6 a.m with only 1 other person In the waiting room. Never got called back and ended up going somewhere else to be seen. No bedside manner. Or caring or urgency
Mother got in a car accident, had to wait 5 hours and still wasn’t seen after arriving in an Ambulance. Needless to say we had to go to another hospital to receive care because apparently that isnt seen as a serious injury and you should probably have to wait in the ER waiting room like we did(sarcasm).
I give this hospital 0 stars its not even worth one. I take my 17yr old daughter there cus she is balling her eyes out that her chest hurts her lungs hurt n she cant breathe and the nurse or whoever in the ER that checks vitals etc (white, …
Extremely long wait. Crowded waiting room, people standing in hall, finally metal folding chairs were brought out. Dirty restroom in waiting room area of Emergency Department or ED for short. It really is Emergency Dysfunctional. Nurses great…more are needed!
Staff can be really kind. Establishment is understaffed and underpaid (never worked there, you can literally read that in their body language, exhausted and underpaid kind humans work there) …
Worse hospital ever. It’s been over FIVE hours. I’ve Never waited in an ER this long ever. I asked an intake nurse how long and she casually lets me know ” we’ve had people waiting here over 6 hrs” . WHAT??? it’s business as usual at this …
Avoid this er if you can. Took my 2 month old in for rsv and waited for hours. Without any explanation or anyone from the waiting room go to the back. I urge everyone to go to any surrounding hospitals for adequate care. This hospital lacks …
Went in to the emergency room at 10:45, and at 12:15 I asked about my baby because they were passing people that just got there and they hadn’t even seen us. Just for the rn to come out and say that they know which cases are worse. This is …
They took 6 hours to get my son seen when we thought he had a broken arm, took X-rays after an hour of being here, and didn’t hear anything till 4 hours later, said he was perfectly fine, no breaks, no fracture, no sprain. But they still …
Sat in Triage for over two hours, SO FAR, with difficulty breathing and chest pain and a sore throat waiting on a PA to come tell me I indeed do NOT have covid. The nurse at the desk can’t do it? I haven’t even been talked to in an hour and …
I was a surgical patient at this facility. The surgery and the team that did my surgery were fantastic. As for the med surge floor that I was put in after I left, the recovery area was absolutely horrible. I was given a bed where the feet …
If you value your health- DO NOT USE THIS HOSPITAL OR THEIR E.R!!! Not only did they fail to interpret their own findings- they later lied about it! I was sent on a 6 hour car trip home in excrutiating pain – they would not admit that they …
only when I had x-rays or testing was my experience pleasant. When my daughter was dying and I tried to talk to her doctor I never, not once, was able to talk to him or ask questions. The communication issue is very bad, the chiefs have …
would give it a 0 if possible. staff is rude on calls. in person, patients are not kept up to date. concerns are easily dismissed and disregarded. one nurse says you can stay the whole time, and another comes in and says you have to leave. …
The worse emergency room visit I’ve ever had the experience of being involved in. Luckily, I personally wasn’t being seen. But, brought a friend in for having stepped on glass and a sliver of it lodged in her heel. Well, you’d think an easy …
When giving birth or going to radiology I’ve had great experiences. Great bedside manner and felt looked after. Billing Department is a total disaster. Applied my payments to other things and didn’t bill my children’s insurance. Called 10 …
I’ll start with the good. They found my mom’s cancer. The rest was a train wreck. There was no sense of urgency with letting her know or working with her to identify next steps or treatment options. I was astonished at the poor level of …
Easily 5 Stars! Dr. Gordon and his staff are amazing! My 5 year old grandson is also a patient of Dr. Gordon and I am so thankful for the way Dr Gordon takes his time to compassionately explain all the details of the visit in a clearly …