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Awful internet service. If you choose them as your ISP you’re going to be overpaying for terrible internet that often cuts out or is drastically slowed down throughout the day.
I absolutely love the customer service and the small-town reliability. They have been serving us for many years and always treat us right. I only wish they could serve a larger section of the area. (Kalona/Wellman)
Internet works VERY spotty.. no connection more and more. Refuse to help us figure out the issue, only that they are willing to send out a technician when it’s not working — catch is that it’ll cost us $75 or so every time. Ridiculous and a money rip-off, but they have the monopoly over internet service in this area.
Decent overall service especially for a rural area, occasional spottyness but generally reliable. I was told that they are expanding their fiber internet to my area come the fall so I will rate 5 stars when that happens!
I previously wrote a review for 1 star, citing poor reliability due to probably poor infrastructure (was a bit harsh, more like 2 star service at the time). About a month and 1/2 ago I went into the Hills office to discuss our plan and what …
The customer service is great, and the people are very nice and responsive. However, the only reason to get this service is because it’s literally your only option. Currently paying MORE than I would for Mediacom for FAR less than the …
Thanks for facilitating millions of scam callers, hope you feel good about yourselves. I’m sure the elderly that lost all of their retirement will appreciate it, but you guys I’m sure made out and that’s all that matters.
cannot pay bill online
Cost keeps going up…service keeps going down.
Much improved service! Great people. Great service
Personal, small town service. Perfect fiber connections…better than you can get in many Iowa City neighborhoods.
Awful internet service. If you choose them as your ISP you’re going to be overpaying for terrible internet that often cuts out or is drastically slowed down throughout the day.
Never had a late payment. Had 1 recently paid one day late. Now I owe them an Extra $20.00. I am going to look for service elsewhere.
I absolutely love the customer service and the small-town reliability. They have been serving us for many years and always treat us right. I only wish they could serve a larger section of the area. (Kalona/Wellman)
Internet works VERY spotty.. no connection more and more. Refuse to help us figure out the issue, only that they are willing to send out a technician when it’s not working — catch is that it’ll cost us $75 or so every time. Ridiculous and a money rip-off, but they have the monopoly over internet service in this area.
Decent overall service especially for a rural area, occasional spottyness but generally reliable. I was told that they are expanding their fiber internet to my area come the fall so I will rate 5 stars when that happens!
7/2021
EDIT: 5 months with no downtime, bumping up to 5 stars …
I previously wrote a review for 1 star, citing poor reliability due to probably poor infrastructure (was a bit harsh, more like 2 star service at the time). About a month and 1/2 ago I went into the Hills office to discuss our plan and what …
The customer service is great, and the people are very nice and responsive. However, the only reason to get this service is because it’s literally your only option. Currently paying MORE than I would for Mediacom for FAR less than the …
I wish I had more hands, because I’d give them 4 thumbs down
Thanks for facilitating millions of scam callers, hope you feel good about yourselves. I’m sure the elderly that lost all of their retirement will appreciate it, but you guys I’m sure made out and that’s all that matters.