Friends and Family Credit Union provides loans, savings, checking and other financial services to anyone who lives, works, worships or … See more
Read More| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
| Friday | 9AM to 5PM |
3920 Erie St S, Massillon, OH 44646
Most of the tellers are rude!!!!!!!
Much more accessible and dependable than a bank.
I just wish the on wales would still be open. It was so close to my house!
Just take your business elsewhere and save yourself the headache
i sure wish they would answer the phone or call back when asked
Freindly helpful credit union. Can assist you in about all your needs. Glad to be a member!!! Thanks!!!
Horrible service! I have called and left multiple messages for someone to contact me about a new loan! Cse is the way to go
No signs on the door, but they do not allow dogs inside. I had my small 8lb pup in my arms. Unfortunately, this did deter my business.
Not a nice teller in the bunch,!!!! I deal with two different banks where they are friendly and courteous but deffinately not at this bank. The name is very deceiving!
I have been a member since 1984. I have always had great service from the staff. Only one problem in thirty-four years and they rectified it quickly.
Never a problem, friendly staff low rates on car loan at 1.8 percent.
The new ATM machine installed is a nightmare it takes 3+ times to read your card (two visits in a row now) and had to go through hundreds of dollars in cash just to find bills “new” enough in my wallet for the machine not to reject just a $70 deposite.
I think they are a rip off and would never advise anyone to use this credit union .They definitely do not care about all customers equally. I will be closing my accounts and never going back to them!!! Thanks for NOTHING
Kris McCune helped my mom and I with a loan and she was so nice. We went to the one in Massillon/Navarre. She was so helpful and answered all our questions perfectly! It was the best experience ever!
If I could give zero stars I would! Sue is the only person in there who is always friendly and helpful, love her! As for the rest of this place! Total rudeness and incompetence! I feel bad for anyone who has to deal with “Candy”! Take your banking to an actual bank where the people know what they’re doing!
Ive been dealing with Friends and Family for years. Never had a bad experience. I miss their branch on Wales. Id give them more than 5 stars if I could.
I have used the atm at the location on Erie multiple times , I use it because of the location and safety in place at this branch , today I proceeded to use the atm at 10am , I withdrew a pretty decent amount of money, 400 plus dollars, one …
I don’t know what’s going on here lately but with the lobby being closed a lot the drive-through times are absolutely ridiculous. I don’t understand what the problem. The customer service used to be so amazing. In the last few months it’s gone downhill fast. I don’t even recognize anyone that works here anymore!
Called 9 times, over a week and didn’t receive calls back. I went in had arguments with the teller who shut her drawer and walked away refusing to wait on me. Spoke with Manager and Loan Manager who apologized and gave me incorrect …
Don’t go to the one in Canton on Whipple! I always grocery shop at the Acme occasionally will use the ATM, I’ve seen countless people have their cards snatched finally it happened to me! I assumed since this was a recurring problem the …
Name is very misleading. They are neither friendly nor like family. Occasionally I get lucky, but normally when I go to pay my credit card or mortgage they act like they can’t wait to get me out of there. I have never been ugly with them. …
I’ve been a member here for over 10 years. I’ve had several bad experiences with the downtown tellers; I’ve complained about my experience and found no assistance with getting these issues resolved. The ATM card has be closed on multi …
I’ve been with Friends and Family for many years. Not to sound quaint, but I get treated as though I am indeed family. A few times I’ve inadvertently messed my online account up causing me to seek help from a teller. Always I am treated …
DO NOT BANK HERE!! Numerous problems during my apx. 10 year time with them.The finale straw was when I was refinancing my primary mortgage and found out they never closed my old equity line that I paid off a year prior and told them to …
Terrible customer service, their system is ancient and you can’t pay your bill online (supposedly working on getting a newer system, don’t think I’d trust that either) the employees don’t have access/ability to online things as they should, …
I went through treatment for cancer and my checking account became a mess. Friends and Family worked with me to get it cleaned up. Very supportive and truly Friends and Family.
I have been dealing with Friends and Family Credit Union for about 10 years now, if not more. I have received excellent customer service and superior rates. Tim, the manager has always been so helpful and always makes us feel like we are …
Awful!! I contacted friends and family because we were unhappy with our bank that we have had for over 15 years and was looking for a new financial institution to deposit a rather large amount from a estate settlement. I called to see if …