SummaCare offers affordable medical insurance for employers, individuals, families and Medicare eligibles in Ohio. Explore local health plans you can … See more
Summacare home rehab sucks. Their employees don’t leave any voicemail when they call to schedule an appt. You have to guess then on who is calling you. The insurance doesn’t cover that many rehab facilities either or caregivers that come to the home to sit with your loved one at night
What a joke ” customer service ” told me wrong information time after time(3 times) then they don’t listen to your concern and call you with half the information that you asked about after hours so you can’t even call them back!
Worst customer service ever!!! I wait on hold for over 45 mins then just get cut off. I call back- hold another 30 just to be transferred to some voice mailbox and guess what….its full. cant even leave a message. This is bullshit.
I had a complicated issue come up with a billing issue, but the SummaCare people handled it very quickly with no stress to me. I could not be happier with the program.
72 & 73 male & Female. We have been on SUMMA Health Insurance for Years and We both think SUMMACARE is a VERY Good Insurance Provider. We Rate the Insurance Five Star!!
Great customer serviced, esp. nurse on call line. However this insurance is terrible. It is hardly accepted by anyone outside of Akron. I hate it, but this is the shape of things to come under Donald Trump and the GOP. Insurance is changing, but not for the better.
I am very thankful for Summacare. I have not had any issues in getting the care I need or procedures covered. Everything is very centralized and easy to follow.
My mother has been At UH for 2 1/2 weeks with a severe c-diff infection and has been left a shell of her former self. She cannot walk with a walker to the bathroom by herself. The hospital has taken care of the infection and has recommended …
Knowing what is in network or out of network is a mess. I just got $1000 bill because I used a therapist out of network. I thought I was in a facility in network but I came to learn that you have to check if each individual doctor ins in …
Not efficient customer service, ask a question their response its not my department or simply do not know anything about health insurance. Have no education, older women answer the phone completely aloof. Reason behind this lower …
Constantly changing formulary. Prior to enrollment misrepresented coverage. Horrendous customer service. If I could give zero stars I would. I pointed out that I was paying extra for an advantage plan and their response was, we just …
The prescription drug cost is ridiculously high, most of the time the drug isn’t even covered. Lab test were to be free but you pay for the actual needle insertion at 28.00. A 20.00 copay for dentist check up and cleaning and they’re …
I really have not had too bad of a record with summacare. Been with them since 2013. Have lately had a little problem trying to get formulary book and provider book. Called and was told they would arrive 7 to 10 days. Been couple months and …
We had to acquire other insurance since ours pulled out of the Marketplace. What we did not realize was Summacare has multiple Groups with specific providers. As it turned out all of my doctors were in a Summacare network just not the …
This company is a scam. Sure they will pay for your cheap birth control pills but you’re already paying 20x that amount every month for their coverage. My wife went to the ER and they won’t even pay more than 10% of the cost after her $200 …
Nothing gets covered with this insurance!!! I get full Dr charges for thousands of dollars and it NEVER gets paid for by my supposed insurance Summacare.. I’ve made many phone calls and. They always say oh that was a mistake, we will …
Since Summa is running my doctors office, you can’t hardly get through to them ,they love to put you on hold. Our latest problem involves the refusal of tests ordered by a Summa doctor My wife is in serious pain and can get no help. THANKS …
Now in my second year with the Summacare Ruby plan and I couldn’t be happier. Great service, wonderful people and always feel that they sincerely have my best interests at heart. When I switched to Summacare I was able to keep all my …
Unfortunately I have had a very negative experience with the doctor’s office, billing and customer service departments due to how the doctor I saw coded my visit. I had 2 office visits and some routine lab work done by my PCP but because I …
This is my second post about this horrendous Summa website–nothing is readily accessible and I have tried multiple times to find information about ordering a prescription–but none of that is available. I’ve gone to “find a drug” several …
I’ve been using SummaCare for 2 years. I’ve not had any issues and very satisfied. I’ve called with questions and have always been able to speak to someone without waiting a long time. Very friendly and informative.
Over the years I’ve used a number of health care systems/insurance companies. The best experience I’ve had with both the insurance and various health care facilties/providers has been with SummaCare. I’m very happy with them.
Literally the WORST health insurance I have ever had. They’re constantly changing their formulary and then denying prior authorizations for medicine. You’re better off not even having insurance than going with Summacare. I don’t know how you sociopaths sleep at night, you’re literally killing your customers.
This insurance companies default stance is to process most claims as out of network when provider is in network. I have called multiple times to correct claims. The claims then get processed in network but the next claim from the same …
only real issue is the website. you cannot use the estimated to get idea of your cost of procedure unless you live in Youngstown or somewhere that you go to some SonBon or mercy clinics. for Akron area, there is no way to find out cost. it …
I’ve been a SummaCare Medicare Advantage customer for several years now. Every year I review my options with other companies during open enrollment. I always come back to SummaCare. The customer service is outstanding, professional and very …
Terrible lack of specialist providers. 5 listed and 5 notified as accepting Summacare none in plan all dropped Summacare participation.
Asked for supplemental dental agent forgot to include at an additional fee. …
Have gotten nothing but the run around and wasted an hour of my time trying to activate my SummaCare OTC card. The instructions that came with the card don’t work. Talked with 4 or 5 reps (2 of them hung up on me) from company running program and none of them were helpful at all. Is it really worth it?
Summacare home rehab sucks. Their employees don’t leave any voicemail when they call to schedule an appt. You have to guess then on who is calling you. The insurance doesn’t cover that many rehab facilities either or caregivers that come to the home to sit with your loved one at night
Terrible automated customer service
Drug list won’t download
Excellent. Knowledgeable friendy service
Great team that strives to help.
Misleading Sales Tactics. Poor customer service.
Great coverage and benefits
They always have a reason to deny a claim. I will never use them after this year!
What a joke ” customer service ” told me wrong information time after time(3 times) then they don’t listen to your concern and call you with half the information that you asked about after hours so you can’t even call them back!
Universal healthcare. nows the time people. get rid of these for profit insurance company’s.
Great coverage at a great health system. Great Medicare options too.
Very courteous and prompt in handling our issues.
It’s terrible, you can’t pick your own Doctor. Very expensive coverage!
Worst customer service ever!!! I wait on hold for over 45 mins then just get cut off. I call back- hold another 30 just to be transferred to some voice mailbox and guess what….its full. cant even leave a message. This is bullshit.
Great coverage with nice extra benefits. Easy to deal with and get answers when needed.
Insurance that makes you PAY for FREE Covid tests. Not surprised.
I had a complicated issue come up with a billing issue, but the SummaCare people handled it very quickly with no stress to me. I could not be happier with the program.
72 & 73 male & Female. We have been on SUMMA Health Insurance for Years and We both think SUMMACARE is a VERY Good Insurance Provider. We Rate the Insurance Five Star!!
Always very helpful and friendly when I call.
Great customer serviced, esp. nurse on call line. However this insurance is terrible. It is hardly accepted by anyone outside of Akron. I hate it, but this is the shape of things to come under Donald Trump and the GOP. Insurance is changing, but not for the better.
I am very thankful for Summacare. I have not had any issues in getting the care I need or procedures covered. Everything is very centralized and easy to follow.
Summa denied to cover my stress test today. No one told me. Took the day off work. Hope I dont have a heart attack or stroke @ $800 a month
My mother has been At UH for 2 1/2 weeks with a severe c-diff infection and has been left a shell of her former self. She cannot walk with a walker to the bathroom by herself. The hospital has taken care of the infection and has recommended …
Knowing what is in network or out of network is a mess. I just got $1000 bill because I used a therapist out of network. I thought I was in a facility in network but I came to learn that you have to check if each individual doctor ins in …
Not efficient customer service, ask a question their response its not my department or simply do not know anything about health insurance. Have no education, older women answer the phone completely aloof. Reason behind this lower …
Constantly changing formulary. Prior to enrollment misrepresented coverage. Horrendous customer service. If I could give zero stars I would. I pointed out that I was paying extra for an advantage plan and their response was, we just …
The prescription drug cost is ridiculously high, most of the time the drug isn’t even covered. Lab test were to be free but you pay for the actual needle insertion at 28.00. A 20.00 copay for dentist check up and cleaning and they’re …
I really have not had too bad of a record with summacare. Been with them since 2013. Have lately had a little problem trying to get formulary book and provider book. Called and was told they would arrive 7 to 10 days. Been couple months and …
We had to acquire other insurance since ours pulled out of the Marketplace. What we did not realize was Summacare has multiple Groups with specific providers. As it turned out all of my doctors were in a Summacare network just not the …
This company is a scam. Sure they will pay for your cheap birth control pills but you’re already paying 20x that amount every month for their coverage. My wife went to the ER and they won’t even pay more than 10% of the cost after her $200 …
Nothing gets covered with this insurance!!! I get full Dr charges for thousands of dollars and it NEVER gets paid for by my supposed insurance Summacare.. I’ve made many phone calls and. They always say oh that was a mistake, we will …
Since Summa is running my doctors office, you can’t hardly get through to them ,they love to put you on hold. Our latest problem involves the refusal of tests ordered by a Summa doctor My wife is in serious pain and can get no help. THANKS …
Now in my second year with the Summacare Ruby plan and I couldn’t be happier. Great service, wonderful people and always feel that they sincerely have my best interests at heart. When I switched to Summacare I was able to keep all my …
Unfortunately I have had a very negative experience with the doctor’s office, billing and customer service departments due to how the doctor I saw coded my visit. I had 2 office visits and some routine lab work done by my PCP but because I …
This is my second post about this horrendous Summa website–nothing is readily accessible and I have tried multiple times to find information about ordering a prescription–but none of that is available. I’ve gone to “find a drug” several …
I’ve been using SummaCare for 2 years. I’ve not had any issues and very satisfied. I’ve called with questions and have always been able to speak to someone without waiting a long time. Very friendly and informative.
So happy to have insurance that covers preventive health.
Nobody want this insurence
I try like 6 dentist already they said no to this insurence 😡 …
Over the years I’ve used a number of health care systems/insurance companies. The best experience I’ve had with both the insurance and various health care facilties/providers has been with SummaCare. I’m very happy with them.
Literally the WORST health insurance I have ever had. They’re constantly changing their formulary and then denying prior authorizations for medicine. You’re better off not even having insurance than going with Summacare. I don’t know how you sociopaths sleep at night, you’re literally killing your customers.
This insurance companies default stance is to process most claims as out of network when provider is in network. I have called multiple times to correct claims. The claims then get processed in network but the next claim from the same …
only real issue is the website. you cannot use the estimated to get idea of your cost of procedure unless you live in Youngstown or somewhere that you go to some SonBon or mercy clinics. for Akron area, there is no way to find out cost. it …
I’ve been a SummaCare Medicare Advantage customer for several years now. Every year I review my options with other companies during open enrollment. I always come back to SummaCare. The customer service is outstanding, professional and very …
Terrible lack of specialist providers. 5 listed and 5 notified as accepting Summacare none in plan all dropped Summacare participation.
Asked for supplemental dental agent forgot to include at an additional fee. …
Have gotten nothing but the run around and wasted an hour of my time trying to activate my SummaCare OTC card. The instructions that came with the card don’t work. Talked with 4 or 5 reps (2 of them hung up on me) from company running program and none of them were helpful at all. Is it really worth it?