Never heard of a water company that won’t allow you to set-up water unless you come in. Poor customer service over the phone and a nonrefundable 100 fee.
Thanks for coming out today and checking 2nd meter (sprinkler system). Did confirm that a faucet on that line wasn’t as secure as it needed to be and had a real slow drip. Corrected situation. THANKS for checking.
Water main breaks is a normal occurrence for Sswa…never seen so many…sometimes monthly or bimonthly normaly… mud in water heaters from all the breaks…its obvious to me and my neighbors that they have no clue of what they are …
Rude customer service. $100 non refundable fee to move service to a house that already has the water on so basically just to change the name on the bill you have to pay $100. You have to come in because they can’t do it over the phone. …
We lived in Smiths Station for FOUR YEARS and never missed a payment in that entire time span. We move and are in the middle of preparing to buy a house and a COLLECTIONS AGENCY calls regarding $37 freakin dollars of unpaid debt. THEY SENT …
The meter reader noticed a rise in our water usage and reported to us very quickly. We were able to run down a link that day and had it repaired! Then a few days later we received a letter from Smith’s Water authority explaining what was …
Got home from work last night came in to take a shower and my water was off, had to call the water company to find out that a water main had burst. Now here it is the next day 24 hours later still no water. I feel like they could have …
Great Service & Reminder phone calls!!!
Always get great service and fast help
Terrible service, disabled auto pay without notifying me and still charged late fees.
Absolutely horrendous customer service. They don’t even try to help you resolve issues.
Thank you Smiths Water for responding quickly to resolve a water issue at my home today, everyone was very nice and efficent! You saved the day!
Never heard of a water company that won’t allow you to set-up water unless you come in. Poor customer service over the phone and a nonrefundable 100 fee.
Thanks for coming out today and checking 2nd meter (sprinkler system). Did confirm that a faucet on that line wasn’t as secure as it needed to be and had a real slow drip. Corrected situation. THANKS for checking.
Water main breaks is a normal occurrence for Sswa…never seen so many…sometimes monthly or bimonthly normaly… mud in water heaters from all the breaks…its obvious to me and my neighbors that they have no clue of what they are …
A water leak developed in front of my house and they where there to fix it before sunrise. Thank you for the great job.
Rude customer service. $100 non refundable fee to move service to a house that already has the water on so basically just to change the name on the bill you have to pay $100. You have to come in because they can’t do it over the phone. …
We lived in Smiths Station for FOUR YEARS and never missed a payment in that entire time span. We move and are in the middle of preparing to buy a house and a COLLECTIONS AGENCY calls regarding $37 freakin dollars of unpaid debt. THEY SENT …
The meter reader noticed a rise in our water usage and reported to us very quickly. We were able to run down a link that day and had it repaired! Then a few days later we received a letter from Smith’s Water authority explaining what was …
Got home from work last night came in to take a shower and my water was off, had to call the water company to find out that a water main had burst. Now here it is the next day 24 hours later still no water. I feel like they could have …