Very poor staff communication and no follow through or accountability for their mistakes regarding referrals or records etc. Erin is the only good thing in that office.
Tried to get in for my seizure medication.. Never called me back, was not even a little helpful, when I called, had no information on me. Wanted me to wait for almost 2 months
I asked the office to call me back because I was in extreme pain and had some confusion with my medication. I called for three weeks and no one would call me back. Ridiculous. Horrible staff and office management .
Worse customer service ever, don’t even waste your time or money calling this place, take your service somewhere else where you are value. People working in the health industry needs to understand what whoever is calling to make …
Dr. Sam is rare. He took the time to listen and get to the root of my issues and treat them. He goes more in depth with what my condition was and helped me to understand.
I had a bad injury involving my trapezius muscles. The staff and Dr. Sambandam helped my out a lot in my road to recovery. He was very knowledgeable and the staff was attentive and accommodating to my needs.
I’ve had 3 neurologists in the last 15 years. This is the best I’ve seen. The amount of time with the staff is exceptional. Questions are answered in a clear and concise manner. Basically if you need a neurologist you won’t go wrong here.
The new location is convenient & more comfortable. Front desk staff, especially Christina, are helpful, competent, and understanding. Truly appreciate Dr Sambandam’s care, concern & thoroughness with patient & family.
Spoken to a few people who’ve gone to Dr. Sam and they all told me the same thing and that is the office is HORRIBLE. Well we’ve been there a few times and spoken on the phone and agreed with others that the office staff is HORRIBLE. They …
The Dr. and his staff were very pleasant. Dr. Sam took ample time in my exam, and was very thorough in his explanation of the treatment. He answered all my questions adequately. I would recommend his office.
Dr RAAM is amazing but entire office staff is rude and not helpful. You’ll receive better customer service and help at Walmart than at this office.
Stay away
Based on my experience, they do not return phone calls to address patient’s concerns. They are unapologetic about the long wait time before you see the doctor. I am not impressed with this medical practice. I have been there twice and will not return.
Dr. Sam is an amazing. He make u feel very comfortable. Actually make u feel like family. My husband is under his care and I too am so blessed by his service. You never leave a visit without a broad understanding of your next step for day …
Dr Raam Sambandam is a great Neurologist. He takes time to listen to the patient and responds to their concerns. You never feel rushed and I highly recommend Dr Sambandam. The front reception personnel at one time were sub par and lacked …
Dr Sambandam is a wonderful Doctor but his atrocious office staff is driving business away. They’re indifferent and rude. Their lunch ends at 1pm but they don’t turn on the phone until 130, so no one answers calls. Sheer laziness.
Dr. Sambandam has gotten me farther than I ever imagined when I was first diagnosed. He’s very thoughtful about his treatment plans and I feel heard when discussing my health with him. I feel like a PERSON and not a number. Another plus …
Dr. Sambandam and his staff are fantastic! He takes time with each of his patients and I never feel like I am being rushed out the door. He listens and makes sure you understand everything. We are very lucky to have such a great Neurologist in Clermont, and I highly recommend his office!
Incredibly rude and terrible at scheduling. No compassion or care for new patients. Don’t waste your time. Took me a month to get an appointment which they rescheduled for a week later. When I arrived they told me my appointment time …
The Doctor is very thorough. He makes sure you understand everything perfectly. Best doctor I have ever been to. The staff in the back is absolutely wonderful and very helpful. However, the office manager was very rude not only to me but …
Synapse Neurology and Dr. Sam have been the worst experience I have encountered. There office is unpleasant, very difficult to work with, and will not answer the phones if you have any questions or concerns. In fact they get a terrible …
The doctor ordered bloodwork and MRI for me. The MRI order was faxed directly to Orlando Health (OH). The laboratory order was on paper and handed to me during the office visit. …
Lately I deal with mostly Erin the ARNP. I do most of my Dr appointments through telemedicine, which I thought was available to everyone. However, this has just been since COVID. I saw Dr. Sam for many, many years before that and I can …
The doctor is actually fantastic. He has helped me with the treatment of migraines. But just like many of the other negative reviews involving the receptionists and other staff, they just have no customer service or compassion at all for …
I brought a friend to an appointment at 10:00. They wanted him here at 9:40. We arrived at 9:30. They didn’t call him in until 11:25.
What are appointments for? If he had been late they would have charged extra, …
Made an appointment for 6 weeks out. They verified my insurance before setting up the appointment, then called the day before the appointment to cancel because they said they couldn’t verify my insurance the day before. Instead of being …
best doctor i ever had. No one could have helped me with my migraines that i have since i was 9 years old but he did it. first doctor i will have the respect for that always take the time to listen and i totally will and always have the …
I had the opportunity to do a clinical rotation at Synapse Neurology. It is a busy clinic where many complicated neurological cases were refered to this office. As a medical intern, I was able to learn how to diagnose and treat many …
I agreed 100% with the majority about scheduling appointments. This is my 2nd time here and I waited hr and a half to be called, and I arrived 20 mins earlier. My 1st time, I had to wait almost 2 hrs to get seen, and of course I made an …
Great office. They sometimes take awhile to respond…they are just so busy! They are all working so hard. From my nurse Rajesh to the receptionist to Dr Sam…know you are appreciated
Dr. Sam and P.A Erin are wonderful, but their front desk/receptionist are a NIGHTMARE to deal with. Rude, incompetent and can never get scheduling right for returning patients. I have witnessed 3 other patients, myself included, whose …
Terrible experience with this office. It is hassle to call in to do anything. Very unorganized and not professional. Dr didn’t really help when discussing my concerns or prescriptions. Now I’m left scrambling to get medication because they have not responded to mysepf or pharmacy. Very frustrating.
Just wanted to apologize to Erin Begg for my outburst the other day. I do like being in her care along with Dr. Sam. My problem is with the office manager or scheduler. I have been a patient there for at least 5 years and have seen the …
Dr. Sam has been my neurologist since 2016 for diagnosis and treatment of Myasthenia Gravis and I can say he is nothing short of an excel physician/Neurologist. I am really sad and disappointed to see some of these reviews because I know …
I made a call, as a first time patient, on July 18, 2022, and provided all needed information for an appointment. I was told someone would get back to me in 3-5 days. I followed up again on July 25, a week later, as I had not received a …
I have called no less than 10 times during the past 3 weeks to schedule a new patient appointment. Each time the staff has to obtain my information including my insurance info and they tell me they will await insurance approval and call me …
Wonderful , caring doctor and staff.
Thank you Dr Sam for your expertise, kindness, compassion, and thoroughness.
poor management. poor patient care.
Very poor staff communication and no follow through or accountability for their mistakes regarding referrals or records etc. Erin is the only good thing in that office.
Great doctor. Front desk is absolutely useless and breaks HIPPA laws.
Tried to get in for my seizure medication.. Never called me back, was not even a little helpful, when I called, had no information on me. Wanted me to wait for almost 2 months
I asked the office to call me back because I was in extreme pain and had some confusion with my medication. I called for three weeks and no one would call me back. Ridiculous. Horrible staff and office management .
Worse customer service ever, don’t even waste your time or money calling this place, take your service somewhere else where you are value. People working in the health industry needs to understand what whoever is calling to make …
Dr. Sam is rare. He took the time to listen and get to the root of my issues and treat them. He goes more in depth with what my condition was and helped me to understand.
I had a bad injury involving my trapezius muscles. The staff and Dr. Sambandam helped my out a lot in my road to recovery. He was very knowledgeable and the staff was attentive and accommodating to my needs.
I’ve had 3 neurologists in the last 15 years. This is the best I’ve seen. The amount of time with the staff is exceptional. Questions are answered in a clear and concise manner. Basically if you need a neurologist you won’t go wrong here.
The new location is convenient & more comfortable. Front desk staff, especially Christina, are helpful, competent, and understanding. Truly appreciate Dr Sambandam’s care, concern & thoroughness with patient & family.
Dr Sam LISTENS, he spends time with you. Dr Sam has been my Doctor for 7+ years. He is knowledgeable and super nice.
Spoken to a few people who’ve gone to Dr. Sam and they all told me the same thing and that is the office is HORRIBLE. Well we’ve been there a few times and spoken on the phone and agreed with others that the office staff is HORRIBLE. They …
The Dr. and his staff were very pleasant. Dr. Sam took ample time in my exam, and was very thorough in his explanation of the treatment. He answered all my questions adequately. I would recommend his office.
Dr RAAM is amazing but entire office staff is rude and not helpful. You’ll receive better customer service and help at Walmart than at this office.
Stay away
Based on my experience, they do not return phone calls to address patient’s concerns. They are unapologetic about the long wait time before you see the doctor. I am not impressed with this medical practice. I have been there twice and will not return.
Dr. Sam is an amazing. He make u feel very comfortable. Actually make u feel like family. My husband is under his care and I too am so blessed by his service. You never leave a visit without a broad understanding of your next step for day …
Dr Raam Sambandam is a great Neurologist. He takes time to listen to the patient and responds to their concerns. You never feel rushed and I highly recommend Dr Sambandam. The front reception personnel at one time were sub par and lacked …
Dr Sambandam is a wonderful Doctor but his atrocious office staff is driving business away. They’re indifferent and rude. Their lunch ends at 1pm but they don’t turn on the phone until 130, so no one answers calls. Sheer laziness.
Dr. Sambandam has gotten me farther than I ever imagined when I was first diagnosed. He’s very thoughtful about his treatment plans and I feel heard when discussing my health with him. I feel like a PERSON and not a number. Another plus …
Dr. Sambandam and his staff are fantastic! He takes time with each of his patients and I never feel like I am being rushed out the door. He listens and makes sure you understand everything. We are very lucky to have such a great Neurologist in Clermont, and I highly recommend his office!
Incredibly rude and terrible at scheduling. No compassion or care for new patients. Don’t waste your time. Took me a month to get an appointment which they rescheduled for a week later. When I arrived they told me my appointment time …
The Doctor is very thorough. He makes sure you understand everything perfectly. Best doctor I have ever been to. The staff in the back is absolutely wonderful and very helpful. However, the office manager was very rude not only to me but …
Synapse Neurology and Dr. Sam have been the worst experience I have encountered. There office is unpleasant, very difficult to work with, and will not answer the phones if you have any questions or concerns. In fact they get a terrible …
The doctor ordered bloodwork and MRI for me. The MRI order was faxed directly to Orlando Health (OH). The laboratory order was on paper and handed to me during the office visit. …
Lately I deal with mostly Erin the ARNP. I do most of my Dr appointments through telemedicine, which I thought was available to everyone. However, this has just been since COVID. I saw Dr. Sam for many, many years before that and I can …
The doctor is actually fantastic. He has helped me with the treatment of migraines. But just like many of the other negative reviews involving the receptionists and other staff, they just have no customer service or compassion at all for …
I brought a friend to an appointment at 10:00. They wanted him here at 9:40. We arrived at 9:30. They didn’t call him in until 11:25.
What are appointments for? If he had been late they would have charged extra, …
Made an appointment for 6 weeks out. They verified my insurance before setting up the appointment, then called the day before the appointment to cancel because they said they couldn’t verify my insurance the day before. Instead of being …
best doctor i ever had. No one could have helped me with my migraines that i have since i was 9 years old but he did it. first doctor i will have the respect for that always take the time to listen and i totally will and always have the …
I had the opportunity to do a clinical rotation at Synapse Neurology. It is a busy clinic where many complicated neurological cases were refered to this office. As a medical intern, I was able to learn how to diagnose and treat many …
I agreed 100% with the majority about scheduling appointments. This is my 2nd time here and I waited hr and a half to be called, and I arrived 20 mins earlier. My 1st time, I had to wait almost 2 hrs to get seen, and of course I made an …
Great office. They sometimes take awhile to respond…they are just so busy! They are all working so hard. From my nurse Rajesh to the receptionist to Dr Sam…know you are appreciated
Dr. Sam and P.A Erin are wonderful, but their front desk/receptionist are a NIGHTMARE to deal with. Rude, incompetent and can never get scheduling right for returning patients. I have witnessed 3 other patients, myself included, whose …
Terrible experience with this office. It is hassle to call in to do anything. Very unorganized and not professional. Dr didn’t really help when discussing my concerns or prescriptions. Now I’m left scrambling to get medication because they have not responded to mysepf or pharmacy. Very frustrating.
Just wanted to apologize to Erin Begg for my outburst the other day. I do like being in her care along with Dr. Sam. My problem is with the office manager or scheduler. I have been a patient there for at least 5 years and have seen the …
Dr. Sam has been my neurologist since 2016 for diagnosis and treatment of Myasthenia Gravis and I can say he is nothing short of an excel physician/Neurologist. I am really sad and disappointed to see some of these reviews because I know …
I made a call, as a first time patient, on July 18, 2022, and provided all needed information for an appointment. I was told someone would get back to me in 3-5 days. I followed up again on July 25, a week later, as I had not received a …
I have called no less than 10 times during the past 3 weeks to schedule a new patient appointment. Each time the staff has to obtain my information including my insurance info and they tell me they will await insurance approval and call me …