I had an appointment at Vancouver Eye Care today and was very nervous based on the 1- and 2-star reviews listed here, but my experience was the opposite so I wanted to come on here to quell anyone else’s fears. One major complaint here is …
I would not recommend this clinic for seniors who have cognitive or physical limitations. I care for my Dad, who has dementia and can only walk with the use of a stroller. Our visit did not go well. We were “helped” by Julia (she never …
The front desk girls were just fantastic and I really like Dr Chavez and his professional and clearly impressive Manner of Care.
Great job! Great Clinic. Positive people! …
Not the individual care I’d hoped for. Should have known when I noticed an ad for botox for lips & wrinkles sitting on the front desk. At an eye clinic?? They’ve sold out to the man. They now do NOTHING the first visit- you have to come …
Make sure you go to your appointment even if your sick!! I got sick with a serious ear infection and ruptured ear drum, they made an appointment for a week later, I ended up very sick with the flu, fever and sick from Antibiotics for my …
The staff are very, very nice. However, not $278 for a routine eye exam nice. I’ll repeat $278 for a first time routine eye exam.My insurance couldn’t do anything because of the way they coded it. The billing lady was incredibly sweet, but …
This review is for Dr. Hsieh at the Vancouver Eye Care Main Street clinic. While clinically competent, Dr. Hsieh has the personality of a wet blanket. She is almost robotic-like in her delivery and responses to my questions. As as …
Took my 5 year old son here for his first ever eye doctor appointment, making sure to tell them that over the phone making the appointment with them assuring me they’ll make sure he’s seen by a peds doctor. The assistant was nice, but had …
The eye technician was very rude and I will not go there to be seen they get paid by our insurance so being rude is not ok and I think they really need to work on that or find something else must not enjoy their job
The front office makes a doctor great.
I spent very little time with the good doctor, but I did with the scheduling department, the accounting department, the front office staff, the doctor’s …
I enjoy supporting local businesses. They are generally more expensive than other options, but usually they have that human component/extra level of service that can make up for it. Not the case here. I’ve actually been a patient and …
Okay my cell phone shows Johnny Muller but it’s Johnny Miller I had only one person that was decent there she was a blonde with glasses pretty young lady and she was very nice to me that’s the only thing I could say about this place thank you so much
Extremely disappointed in the way my children and I were treated by the tech at their appointments on 12/17/20 at the Main Street location. After waiting for nearly an hour my 4 year old was finally called back for his appointment and the …
The reception lady Silvia was obviously very upset with me when I cancelled my appointment for the second time because my car would not start she almost refuse to schedule me another appointment telling me that I could be on a list and I …
Really bad optometrist service and the doctor Kim gave me 2 times wrong prescriptions. Moreover, I got bacteria on my nose for the frame that they gave me. Pam Wilcox and optometrists have zero education!!!
Worst experience I have had. I went to this clinic to my eyes checked for a new glasses prescription. They did not check my insurance to find out what I had for coverage, deductibles etc. They had me accept a procedure that they either did …
Rotated three of my kids through this location over the last month for eye exams and glasses, and was never dissatisfied with the service. From filling out paperwork at the front desk, to the time we picked up glasses it was a very friendly and professional experience. I would recommend this business to others.
I am a 59 year old businessman and have been involved in the service business all my career. I cannot remember being more dissatisfied with the service of any business more than with the “service” (note the quotation marks) provided by …
This place is great. You are in good hands. The Doctors and techs are super friendly and very good. My daughter is now 13 and has been going here for years she loves it. …
This is my first visit. If you have 2+ hrs of ur time available, this clinic will work fine. Do not schedule appoint in between your working hour in hopes u get in and get out. Recommend appointments at the beginning of the day or towards …
My husband had an eye injury the day before Christmas Eve. He originally scheduled with another clinic/provider for a 2pm appt. When he arrived they told him they didn’t accept our insurance, even though they confirmed on the phone they …
Would not recommend this eye care facility, only scheduled my exam here this time around because my usual eye clinic was booked out a few months in advance. The doctors did not make me feel like a priority, I was left waiting in the exam …
Excellent service from the time I entered the building and spoke to reception to the time I left! The Medical Assistant was super nice, caring and did a great job. The eye doctor was professional, pleasant, spoke to me about my vision, made …
Everyone at this location is fantastic – front office staff, optical department, the optometrists (specifically Dr. Heintzelman and Dr. Chow), and their assistants! I always feel valued and respected, and I appreciate that they are just as great with kids as they are with adults.
I am really surprised by all of these positive reviews from this clinic. I wish I had read some of the negative reviews before scheduling an appointment at this place. I needed to see someone right away, so I did not have much choice in …
Impressively unsatisfactory experience.
Trying out contacts for the first time and the wrong contacts were ordered and delivered but no one followed up with me. I had to call for updates and was told …
My special needs son was treated so poorly that I will never step foot in another Vancouver eye clinic again with any of my children. I am currently looking for a new location for their eye care. I am appalled at the behavior. I was not …
The wait time is horrific in here. Regardless of the fact that we make appointments for the beginning of the day at 7:30am, we are STILL left waiting for over 2 HOURS because Dr. Hsieh is incapable of managing her time to make it to the …
they sold my wife $1,000 glasses. insurance paid half of it. they called her saying they over charged her $100 because their machines cannot grind her lenses that certain way. my wife ordered the glasses anyway. they will not credit us the …
My daughter get her glasses and exams there. I am a pierced ( not badly ) and tatted person u know 2 sleeves and plenty of others. When I walk in there I am treated as if it’s the 70’s and women weren’t supposed to look like I do. When were …
😍😍😍 …
I had an appointment at Vancouver Eye Care today and was very nervous based on the 1- and 2-star reviews listed here, but my experience was the opposite so I wanted to come on here to quell anyone else’s fears. One major complaint here is …
I would not recommend this clinic for seniors who have cognitive or physical limitations. I care for my Dad, who has dementia and can only walk with the use of a stroller. Our visit did not go well. We were “helped” by Julia (she never …
Excellent
Very caring and professional.
Been going to them from the age of 4.
Dr. Fries is wonderful!!!
Not the highest quality care.
They’ve been a round for a long time, 40+ yrs. this is what they do. You’re in good hands.
I had good service at this location we been customers since 2 years ago
Friendly and knowledgable. Answered all questions.
Great service.. extra nice staff
These mah’s make my eyes feel hella dope.
If you have Molina the glasses they provide are for little kids. Not teen friendly. They was all too small and they didn’t seem to care.
The front desk girls were just fantastic and I really like Dr Chavez and his professional and clearly impressive Manner of Care.
Great job! Great Clinic. Positive people! …
Not the individual care I’d hoped for. Should have known when I noticed an ad for botox for lips & wrinkles sitting on the front desk. At an eye clinic?? They’ve sold out to the man. They now do NOTHING the first visit- you have to come …
Make sure you go to your appointment even if your sick!! I got sick with a serious ear infection and ruptured ear drum, they made an appointment for a week later, I ended up very sick with the flu, fever and sick from Antibiotics for my …
The staff are very, very nice. However, not $278 for a routine eye exam nice. I’ll repeat $278 for a first time routine eye exam.My insurance couldn’t do anything because of the way they coded it. The billing lady was incredibly sweet, but …
Dr. Fries is extremely personable, knowledgeable, and easy to talk to. You can really tell that he is genuinely interested in helping his patients.
This review is for Dr. Hsieh at the Vancouver Eye Care Main Street clinic. While clinically competent, Dr. Hsieh has the personality of a wet blanket. She is almost robotic-like in her delivery and responses to my questions. As as …
The technician and doctor were fabulous with my autistic son. Thank you very much!
Took my 5 year old son here for his first ever eye doctor appointment, making sure to tell them that over the phone making the appointment with them assuring me they’ll make sure he’s seen by a peds doctor. The assistant was nice, but had …
Excellent patient care by Dr. Chavez and staff members.
The eye technician was very rude and I will not go there to be seen they get paid by our insurance so being rude is not ok and I think they really need to work on that or find something else must not enjoy their job
I like the staff and that there was no wait time when I arrived 😊. Dr. Chavez is very friendly and very thorough. …
The front office makes a doctor great.
I spent very little time with the good doctor, but I did with the scheduling department, the accounting department, the front office staff, the doctor’s …
I enjoy supporting local businesses. They are generally more expensive than other options, but usually they have that human component/extra level of service that can make up for it. Not the case here. I’ve actually been a patient and …
Both Dr. Fries and his assistant were professional, friendly and thorough. A very pleasant experience overall.
Okay my cell phone shows Johnny Muller but it’s Johnny Miller I had only one person that was decent there she was a blonde with glasses pretty young lady and she was very nice to me that’s the only thing I could say about this place thank you so much
Extremely disappointed in the way my children and I were treated by the tech at their appointments on 12/17/20 at the Main Street location. After waiting for nearly an hour my 4 year old was finally called back for his appointment and the …
Good location. Large space. Helpful frontdesk. Staff said hello & goodbye to every patient/customer when i was in the lobby
The reception lady Silvia was obviously very upset with me when I cancelled my appointment for the second time because my car would not start she almost refuse to schedule me another appointment telling me that I could be on a list and I …
Really bad optometrist service and the doctor Kim gave me 2 times wrong prescriptions. Moreover, I got bacteria on my nose for the frame that they gave me. Pam Wilcox and optometrists have zero education!!!
Worst experience I have had. I went to this clinic to my eyes checked for a new glasses prescription. They did not check my insurance to find out what I had for coverage, deductibles etc. They had me accept a procedure that they either did …
Rotated three of my kids through this location over the last month for eye exams and glasses, and was never dissatisfied with the service. From filling out paperwork at the front desk, to the time we picked up glasses it was a very friendly and professional experience. I would recommend this business to others.
I am a 59 year old businessman and have been involved in the service business all my career. I cannot remember being more dissatisfied with the service of any business more than with the “service” (note the quotation marks) provided by …
This place is great. You are in good hands. The Doctors and techs are super friendly and very good. My daughter is now 13 and has been going here for years she loves it. …
This is my first visit. If you have 2+ hrs of ur time available, this clinic will work fine. Do not schedule appoint in between your working hour in hopes u get in and get out. Recommend appointments at the beginning of the day or towards …
My husband had an eye injury the day before Christmas Eve. He originally scheduled with another clinic/provider for a 2pm appt. When he arrived they told him they didn’t accept our insurance, even though they confirmed on the phone they …
Very nice staff. Very nice vibe too. Good glasses choices
Would not recommend this eye care facility, only scheduled my exam here this time around because my usual eye clinic was booked out a few months in advance. The doctors did not make me feel like a priority, I was left waiting in the exam …
Excellent service from the time I entered the building and spoke to reception to the time I left! The Medical Assistant was super nice, caring and did a great job. The eye doctor was professional, pleasant, spoke to me about my vision, made …
Everyone at this location is fantastic – front office staff, optical department, the optometrists (specifically Dr. Heintzelman and Dr. Chow), and their assistants! I always feel valued and respected, and I appreciate that they are just as great with kids as they are with adults.
I am really surprised by all of these positive reviews from this clinic. I wish I had read some of the negative reviews before scheduling an appointment at this place. I needed to see someone right away, so I did not have much choice in …
Impressively unsatisfactory experience.
Trying out contacts for the first time and the wrong contacts were ordered and delivered but no one followed up with me. I had to call for updates and was told …
My special needs son was treated so poorly that I will never step foot in another Vancouver eye clinic again with any of my children. I am currently looking for a new location for their eye care. I am appalled at the behavior. I was not …
The wait time is horrific in here. Regardless of the fact that we make appointments for the beginning of the day at 7:30am, we are STILL left waiting for over 2 HOURS because Dr. Hsieh is incapable of managing her time to make it to the …
they sold my wife $1,000 glasses. insurance paid half of it. they called her saying they over charged her $100 because their machines cannot grind her lenses that certain way. my wife ordered the glasses anyway. they will not credit us the …
My daughter get her glasses and exams there. I am a pierced ( not badly ) and tatted person u know 2 sleeves and plenty of others. When I walk in there I am treated as if it’s the 70’s and women weren’t supposed to look like I do. When were …