My issue is finding a navigant close by, also if I just want to know my balance, I will be honest and say don’t do my banking on line… I’m old and old school. So I’m in trouble if it’s after hours
The web portal for auto loan payment is so primitive. It’s like one interface and won’t show you how much total loan balance is left. And you can’t even schedule for monthly auto payment. Total joke…
This branch is awesome! Always very helpful, and I love that they print cards on site so when I needed a new card, I didnt have to wait for one to be mailed!
We have both our personal and company checking and savings accounts at Navigant and we have experienced nothing but friendly, professional, and accurate banking services. Much better than large national banks.
Stay clear of this place. They treat their employees and customers like trash. As others said, their 3rd party apps are substandard. Can’t wait until Amazon Banking arrives so I can make a change.
I have always had good, professional customer service at this branch. Staff is friendly and responsive to my needs. I chose this bank to do my business banking and I will never go back to the international banks again. Local service is the best.
I love this bank and this particular branch. They’re always friendly and helpful, remember who I am, and the wait is never long. I moved out of state, but remain loyal due to good service.
They did a great job servicing one of my auto loans. I worked with Sue, Tiffany, and Kelsey in the call center. All were extremely helpful with me being out of state and always very friendly.
I got a notice saying that there was an inquire on my Credit report. I looked it up and sure enough Navigant Credit Union was staring me in the face. I contacted Navigant and they told me they dont have any record, when I provided them with …
This is the worst credit union I’ve ever known they dry you up to burn you. When you ask why there are new charges the explanation is incomprehensible and also the payment online or using the app is poor cuz always verify that they …
Love Navigant! Over ten years plus, Jeff Cascione has gone above and beyond on my Residential, Commercial, Land, and New Construction purchases. Extremely helpful during the purchase process. The checking and savings can’t be beat as …
I called navigant about how long it would take for a refund to put the money back in to my account from a order I did. They said it depend on the seller I asked the seller and they said it was instant. I told then that and the person said …
I’ve been with Navigant Credit Union since I was 15. I recently called the Smithfield location for some customer service help and I received the worst customer service in my entire life. When I called I spoke to a woman name “Ciara”. She …
Navigant relies so heavily on mediocre 3rd party services (for bill pay, debit cards, their website, etc.) that they seem more like a middleman than an actual financial institution. And if you encounter a problem with any of these services …
Once again, this bank exceeds my expectations . They caught fraud on my account before I did. They only allowed one transaction to go through, then restricted my account. Further, they already refunded me the money within two days. Great …
I just called Smithfield Navigant and spoke to Juan today. I made a transaction on December 31on my debit card. I made the necessary transactions during the timeframe I needed to for the rewards checking. Juan refused to deduct the atm …
I’ve been a customer of Navigant of ten years. I just dealt with customer service, and the one lady I dealt with just ruined the whole last ten years I had with Navigant. So rude, and condescending. I will now be switching my banks because of that.
They are our loan for my car and now I am a car payment behind, because our electronic check from our banking institution was not cash in a timely manner. We had to pay our financial institution fee’s to fix Navigants mistake. We have sent …
Ross Silva Rhode Island has gone above and beyond in every way for us while we have navigated a house build. Ross has on many occasions answered calls outside of normal business hours, educated us A LOT and his kindness is outstanding. My …
Who had the genius idea of getting rid of business bank statements over 3 months old. What protections does that give people? As useful as wearing cloth face masks in preventing COVID spread. It protects no one from fraud. All my clients are now scrambling to get their statement for year end accounting.
Great bank
Wait time horrible poor service
Great service, flexible, and treat their members like family.
Alexandria is incredibly rude and condescending
My issue is finding a navigant close by, also if I just want to know my balance, I will be honest and say don’t do my banking on line… I’m old and old school. So I’m in trouble if it’s after hours
The web portal for auto loan payment is so primitive. It’s like one interface and won’t show you how much total loan balance is left. And you can’t even schedule for monthly auto payment. Total joke…
This branch is awesome! Always very helpful, and I love that they print cards on site so when I needed a new card, I didnt have to wait for one to be mailed!
The best place I have ever worked for, period. You are are valued and treated with respect/ dignity, unlike some of those big banks out there.
We have both our personal and company checking and savings accounts at Navigant and we have experienced nothing but friendly, professional, and accurate banking services. Much better than large national banks.
Stay clear of this place. They treat their employees and customers like trash. As others said, their 3rd party apps are substandard. Can’t wait until Amazon Banking arrives so I can make a change.
I have always had good, professional customer service at this branch. Staff is friendly and responsive to my needs. I chose this bank to do my business banking and I will never go back to the international banks again. Local service is the best.
I love this bank and this particular branch. They’re always friendly and helpful, remember who I am, and the wait is never long. I moved out of state, but remain loyal due to good service.
They did a great job servicing one of my auto loans. I worked with Sue, Tiffany, and Kelsey in the call center. All were extremely helpful with me being out of state and always very friendly.
Never get a loan from them. You can’t pay online with an external bank and their customer service is beyond horrid
I got a notice saying that there was an inquire on my Credit report. I looked it up and sure enough Navigant Credit Union was staring me in the face. I contacted Navigant and they told me they dont have any record, when I provided them with …
This is the worst credit union I’ve ever known they dry you up to burn you. When you ask why there are new charges the explanation is incomprehensible and also the payment online or using the app is poor cuz always verify that they …
Love Navigant! Over ten years plus, Jeff Cascione has gone above and beyond on my Residential, Commercial, Land, and New Construction purchases. Extremely helpful during the purchase process. The checking and savings can’t be beat as …
I called navigant about how long it would take for a refund to put the money back in to my account from a order I did. They said it depend on the seller I asked the seller and they said it was instant. I told then that and the person said …
I’ve been with Navigant Credit Union since I was 15. I recently called the Smithfield location for some customer service help and I received the worst customer service in my entire life. When I called I spoke to a woman name “Ciara”. She …
Navigant relies so heavily on mediocre 3rd party services (for bill pay, debit cards, their website, etc.) that they seem more like a middleman than an actual financial institution. And if you encounter a problem with any of these services …
Once again, this bank exceeds my expectations . They caught fraud on my account before I did. They only allowed one transaction to go through, then restricted my account. Further, they already refunded me the money within two days. Great …
I just called Smithfield Navigant and spoke to Juan today. I made a transaction on December 31on my debit card. I made the necessary transactions during the timeframe I needed to for the rewards checking. Juan refused to deduct the atm …
I’ve been a customer of Navigant of ten years. I just dealt with customer service, and the one lady I dealt with just ruined the whole last ten years I had with Navigant. So rude, and condescending. I will now be switching my banks because of that.
They are our loan for my car and now I am a car payment behind, because our electronic check from our banking institution was not cash in a timely manner. We had to pay our financial institution fee’s to fix Navigants mistake. We have sent …
Ross Silva Rhode Island has gone above and beyond in every way for us while we have navigated a house build. Ross has on many occasions answered calls outside of normal business hours, educated us A LOT and his kindness is outstanding. My …
Who had the genius idea of getting rid of business bank statements over 3 months old. What protections does that give people? As useful as wearing cloth face masks in preventing COVID spread. It protects no one from fraud. All my clients are now scrambling to get their statement for year end accounting.