Papillion Sanitation provides residential and commercial trash and recycling service to Omaha and the surrounding communities. Call or click today to learn more about the services Waste Connections offers!
| Friday | 8AM to 5PM |
| Saturday | 8AM to 5PM |
| Sunday | 8AM to 5PM |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
10810 S 144th St, Omaha, NE 68138
Overall the service does a good job.
What I don’t like though is they change policies without informing customers …
I have worked with Matt Connell as my account manager for a little over a year with various commercial properties. He does a fantastic job of regularly maintaining the relationship regardless of the contract or outcomes. Matt is always …
The driver has more than once gotten out of his vehicle in order to pick up what was not in the container. He simply cares.
I’ve been with them for several years and have never had an issue with pick-up or billing. Their prices are competitive with the others in the area as they will price match or do better. I’ve spoken to several different customer service …
What good is a trash company that doesn’t pick up trash? So I had my garbage In a neat row the only took the blue can and let the rest go into the street…called to ask what can I do about the bulk item and I was informed it was up to me …
I absolutely love Papillon Sanitation. The driver that comes by my house is always smiling and waving when passing by. One time the wind blew over my trash can and the driver got out of his truck to picked up the trash laying all over the …
Great service! Took the time to pick up our fireworks pile even though we didn’t intend for that to happen. We just left it there so we could take care of it in the morning for the following week’s pick up. We’re very appreciative of their …
A few minutes ago, I bolted out the door to put my recycling out on the curb and just missed the truck going by. I figured I was out of luck but a few minutes later the driver looped back and emptied the container. Thanks for great customer …
I have worked with Matt Connell for several years now and he is always extremely professional. There were a couple times where we needed our compactors serviced asap, and Matt had us up and running within 24 hours. Great communication and service.
Where do i begin … this is the second time in 6 months we have had issues , 1st time , the state changed the highway, I fought with papillion sanitation for over a month, I first got told construction no way to get to your place, well …
So after i emailed them with about the service i got and there mistake. The truck that couldn’t pick up the can picked it up same day.
————- Update ————– …
I have been with this company for several years and have dealt with several missed pickups. Some of them were sporadic and some of them consisted of our entire block being missed. …
Always pay attention and if I was late to put my can and if he see’s it when he is on other direction, he will pick it.
I cancelled our service with Papillion Sanitation in June 2012. From the day I called to cancel they were rude and unprofessional. We had used Papillion Sanitation for over 12 years. The last day they picked up our garbage was June 28th, …
What value does a papillion sanitation provide if they won’t pick up the trash, we had a full trash bin and a umbrella that was mangled in the wind storm Saturday night. We had the umbrella laying against the trash bin so it was very easy …
I have always been satisfied with the pick up service, the problem is the pricing. The price changes with no notification to the customer. I understand increases due to general costs of living, but I have never had a company change billing …
I had a young lady named Keisha start a new service with me and what a delightful interaction. Thank you for being so patient and answering all my questions! They are lucky to have someone like you on their team!
I used to have Papillion sanitation but like other users have mentioned they’ve missed my trash service pick up on more than one occasion. It is on a Friday and I have to wait all the way until Monday before they would pick my trash out. …
I called and spoke with a gentleman named Ron and he was very professional and helpful. I was so appreciative that I spoke with him. The last time I called a couple weeks ago the lady was very rude and unpleasant. She could use some customer service training.
Was looking for new trash pick-up service and requested a phone call from the company. Don’t remember the gals name I spoke with but she was very professional and explained everything. Im looking forward to their services and hope for a …
Kept on hold for at least fifteen minutes then sent to voicemail with no return call back twice. Never picked up garbage, truck breaks down and no contact. Just cancelled my service after 6 years with no attempt at reconciliation.
Nothing but a bunch of con artists, thieves and liars. Sales person came to our door and gave his sales pitch, we were not interested. Said my husband had to sign saying that he spoke with the sales rep so the company would not think he …
Let it be known that the drivers who service my address go above and beyond! I live in a small town 30 minutes North of where they are based out of and they treat me as if I am in their back yard! They are always on time and have NEVER left …
I have always had a good experience with P.S. in the past. The times they have missed, I would call them and they would send someone out.
This time though, they missed our entire side of the block on trash day. The …
I have had great things to say about this company until now. Before I start please know I realize in this world prices for items go up. It is a part of life. I get it. HOWEVER I expect the company I put my trust in to inform me of these …
We’ve had Papillion Sanitation for over 3 years. Our trash can slipped through the can lift on their truck one morning. They called and said they would deliver another can out by end of day. It was getting close to end of day and hadn’t …
I called to cancel my service and Keisha walked me off the ledge and I decided to stick with Papillion Sanitation thanks to her great customer service and her getting a truck team to me within the hour, she even gave me a credit on my account A+ Customer service 🔥🔥 …
I absolutely love Papillion Sanitation. They are the best with fair prices and outstanding customer service. I forgot to put my trash out and the driver came up, got it, and put my can back all with a smile and a wave. I couldn’t ask for better service. Strongly recommend giving them a go.
I have had Papillion Sanitation for many years… NEVER have had an issue.. If a pickup was missed it was picked up the next day.. New drivers it happens.. My driver is the best.. He will go out of his way to help me. Very polite and extra …
I would have given Papillion Sanitation at 3.5 or 4 stars for their convenience and initial customer service. When we bought our house in April ’19, I set up our trash to start in August (when we finally got moved in). I had forgotten the …
Matt Connell does a great job for me. He always answers his phone and handles the situation needed in a timely manner. Papillion sanitation has serviced my trash needs for 5 years now and have always been on time and got the job done. No need to call anyone else!
I have worked with Papillion Sanitation for the last 10ish years and find them to be very professional and trustworthy. Our rep Bill Fletcher is one of the best and I know that if we ever have an issue, he will take care of it right away. …
I have had a wonderful experience with this company. They have been picking up for my family since March. Customer service has always been nice, but the main reason I came on to write a review is because of the guy who comes to our home. He …
Horriable service. Forced to use them and they take advantage of that. In the 5 months we have been their customer we have had to call about missed trash pick up more times then ever but o they want to fee you for everything if you forget. Best believe if my area had another option Papillion Sanitation would not be on their radar.
The 2 stars is for the good trash pick-up service we received, from 9/18-today. Recycling pick-up is biweekly & happened, at first….then we were being skipped. First time I called when we were skipped, I was asked to call the same day, …
Unfortunate how you would rather do business with a company that not does not care about their employees. When the people as in we the people are finally fighting for what we deserve, scab companies like this one choose to support corporate …
In all they are hard working they go out of there way to help senior citizens and disability people who are in wheelchair. They deserve a merit raise. Thank You to all your workers. May they have a blessed and thankful day with there family’s. HAPPY Thanksgiving.
Honestly this company’s service is very disappointing. My husband works long shifts in the medical field, and I have a newborn daughter. And whenever I take the trash out. It NEVER get picked up. I must not be “following their particular …
I’ve called NINE times in 2021 because our trash/recycling wasn’t picked up. They skip our side of the street WEEKLY and get defensive when you tell them how horrible they are. They make excuses about it every single time. Takes another day …
They replaced Premier Waste Solutions in a hostile takeover and did a TERRIBLE job of communicating their “policies”. We are left to guess what they’ll take and what they won’t often by seeing it sit by the curb after they’ve passed by. …
First off, let me just say that we are new to this side of the state. Where we are from, we had three cans. One for recycle, one for trash and one for yard waste. It is taking me a bit to get used to the yard waste and trash are in the same …
They do a great job with customer service related issues, anytime I have any trouble I speak to a real person who responds with empathy and understanding.
I’ve tried to call 4 times to set up service at our new address and waited for 20 minutes + each time and never was able to talk with someone. We used Papillion at our last address and they always picked up the phones right away. Apparently …
If it could leave zero stars I would. They have lied to me twice and to my neighbor as well. We live on Offutt Air Force Base so unfortunately are beholden to Rising Views choice in Sanitation services. Our recycling collection for base …
It was 3 degrees this morning and the trash was picked up without issue. However, the Recycle bin had blown clear across the road in the strong winds we had last night. As an older woman I wass wondering how I was going to get it back. …
A 13% increase in my bill with no notice after you had already cut recycling to every other week. We were paying in the 60s with premier a few years ago and now my bill is in the 90s.
Another month, another issue. Even though we were told that July 4th would not delay pickup, our subdivision has yet to be picked up. A papillion sanitation truck has been sitting in the cul du sac for an hour+. My husband called and was …
We used to have Premier and we were very happy with them. They picked up recycling every week and their communication was great. It’s a good thing we have a neighborhood Facebook group to let us know that our service is changing days and …
We have placed 4 calls to this company. On our 3rd call we waited about 20 min to talk to a live person. The guy on the phone was apologetic for missing our trash on Tuesday and today it was already Wednesday afternoon, so they would be out …
My son loves to bring back the emptied trash bins all along our street. He waits outside every Friday to wave and say hello. A couple of Fridays ago he was thrilled when Scotty stopped and let him push the buttons to raise up and dump our trash can. Great service and great people!
Lost great service when Premier sold out. Recycling pickup every other week is UNSAT. We fill the bin each week with Premier, and now have to overload our trash with recyclable material in the ‘off’ weeks. NOT a good environmental plan! …
All these one star reviews are from former Premier customers. Well I actually switched from Premier to Papilion before it was cool. Premier sucked. There is a reason they were bought out. As far as poor customer service, I would like to …
Added 8.18.21
Another missed pick up for our entire neighborhood. That makes 10 times in 9 months. Customer Service rep just said “sorry I’ll forward this on to the …
I’ve been with them for a few months. Not happy. I called to schedule extra pick-up as we missed our date. First day I called said they would come out never did! Second time I called they said sorry and they will come out, never did! Third …
Ever since Papillion Sanitation took over Premier, I’ve been met with nothing but rude employees and unprofessional responses. One week our pickup would be 3:30 pm, then next 7am, it was never consistent. We actually canceled our service …
Paid $110 extra for them to come get this from my driveway. Even called same day of pickup to ensure somebody was coming and was re-assured somebody would come. Now I have bulky trash sitting in my driveway. Not happy at all
I wish they would pick up recyclables weekly or add a mixed use bin at the 36th and Cornhusker fire department site (there is a glass bin now).
Big THANK YOU for taking 120 bags of yard waste bags! My husband and I did a new yard project last weekend thinking it would be easy breezy. We quickly realized after we made a mess that it was going to take several hours over several days …
Excellent Service, and we can always count on our drivers!
We just recently moved and Ronald from Papillion Sanitation, was so helpful! We’ve used Papillion Sanitation for years and wanted to continue service at our new home but some of the map services aren’t recognizing our new address so it took …
Great positive adatudes, always friendly and wave we really like and appreciate our sanitation workes
Our recycling driver is amazing. We just moved in to our new place and we have lots of cardboard boxes. We placed them near the street and every time we had a big load they picked all them up. Thanks so much!
Bought out our previous trash company and doubled the price for the same service and pick up schedule.
The guys who do my weekly trash pickup are the best. My trash cans are always left upright and not tipped over. Also, when they pickup my yard waste, even if I have 10 lawn/leaf bags out there with a full cart, they take all of them and never leave a mess. I appreciate that so much!
Just recently moved to Bellevue and I’ve been trying to acquire a full-size trashcan for a family of five for three weeks now. I keep getting told they’re going to deliver it and this is the third week it has not been delivered. Today I am …
Great service, I just recently moved in, and began using the service. As with any other move we had a ton of boxes and packing material, at time my load may have had too many boxes out by the road, but never heard a complaint from driver or …
Called due to a missed trash pick up, they resolved very next day and called to confirm trash was picked up. Thank you.
Had an interaction today with one of your employees and she was so professional and courteous. She said she just started when I asked how long she has been in customer service and couldn’t believe it! I will continue to use these services. They hire top of the line and we need BUSINESS like that! Top quality work Keisha! Thank you!
Papillion Sanitation doesn’t hold itself accountable for trash falling out of its garbage trucks. A family in Newport Hill reports witnessing boxes falling out, then Papillion Sanitation driver ran over the debris. When reported, …
Walk through the neighborhood after these guys come through. Trash bins thrown about and trash blowing out of the truck. I’d switch in a heartbeat if it wasn’t paid for by S.I.D.
I was bummed when Papillion Sanitation bought Premier Waste Solutions. We pay more for less pick up. (Recycling is every other week). Their customer service is slow, the frequently miss pickups…about 30% of the time. If there was …
If I could give zero stars I would. I am a new customer and every trash only day they have missed my pick up. I’ve called and they say they will send a truck each time the truck never came and I’ve had to call again this time a truck just …
A big thank you to your driver Tim P. He is always doing great work!! there are times when we get too many amazon deliveries with all the associated boxes and fillers to fit in the dumpster and it is overflowing. You sir, always find a …
We use this company for our business in Blair. The service is extremely reliable. I’ve called customer service on 2 occasions with a question (NO major issue) and Nicole is EXACTLY what a Customer Service Rep should be – responsive, friendly, accommodating, and extremely professional!
I’m feeling sorry for those poor guys
come tomorrow. Our entire neighborhood has been10days with no pick up and everyone will have the extra Christmas trash on top of 10days worth of normal living.
The contract they have you sign is completely one sided. If you want to cancel you have a 30 day window, starting 120 days before your renewal date and you have to send the cancellation by certified or registered mail, in writing. Who does …
Always timely and notifies us if they will be delayed. Love that its picked up around the same time every week so we don’t have to worry
We had a heap of boxes an extra rubbish bags this week and our driver was amazing! Picked it all up and had a great attitude!!! Amazing we are so thankful
These guys, especially the team that does my house, are awesome. I noticed that my can had been wind tipped, and pieces of wood and objects were in the street, my sidewalk, and my driveway. I was putting on clothes to put everything back …
The guys are very kind and professional. Each one of them are a asset to your business. Please express to them job well done!
If you would like all of your trash picked up, you should find another service. They will not load one extra trash bag into their trucks, and leave passive aggressive notes and warnings. There are better options available. …
I have used this company for 9 years I’m finally fed up and will be switching to Abe’s at least once a month they do not pick up my trash and when I call to ask why am told the driver said it wasn’t out, it’s always out my can stays at the …
Absolute worst trash and recycling service. They bought out Premier Waste which was amazing. You pay for their service and Papillon won’t pick up anything outside of the bins. Premier would take everything. They miss recycling often and …
The drivers are very polite and professional. the Waste management phone representative is curtious and quick at her job. Thanks for being a great papillion sanitation. …
This 5-star review is for a 5-star employee, Nicole Harms. Nicole was not only very personable and welcoming over the phone, but she went above and beyond during our call. There has been a lot of confusion since we moved, and she cleared up …
If there was a NEGATIVE star, I would put that. Absolutely terrible customer care. When their driver refuses to pick up a run, as they are onsite, and nothing wrong with it. everything is crushed below the top of the can. It gets pushed …
I have used them for as long as our city has had the contract with them. Most weeks I wouldn’t even have garbage. The one time that I am moving and have a few extra items they refuse to pick up and want to charge a 75$ fee to pick up extra …
Have had Papillion for over a year now and they have missed picking up at our house so many times I can’t remember. Absolutely horrible service. Called them to have them pick up our bin or a credit since we paid for the service and they …
Papillion Sanitation is a great company with a big heart! We are mentoring an Afghan immigrant family and Papillion Sanitation is providing the oldest son an opportunity to learn to be a diesel mechanic! From what we seen, Papillion …
I took a young man to Papillion Sanitation for a job interview. I was a former Regional Vice President for Union Pacific Railroad and observed the professionalism the entire team at Papillion Sanitation displayed. Tracy M. is the …