I had a problem with an unintended subscription that the vendor was very uncooperative about discontinuing.
Keeshlyne Lambert was PHENOMENALLY helpful in negotiating all the hurdles to …
Marcus was an absolute God send. He was patient with me as a new member and he answered all of my questions and concerns. Thank you Marcus you are the best!!!!!
Johnathon is one of the best CSRs I’ve ever had the pleasure of working with. He’s always ready with a smile and helpful or encouraging word. He is always willing to go the extra mile in helping me with things related to my account, so it’s always a joy to work with him each time I come.
Barbara Wynn in Decatur was so helpful with helping me order a new debit card. She was very respectful, mannerable and patient with me. I appreciate her customer service.
Wenona makes banking easy and fun! I’ve had several questions over the last few weeks regarding my account numbers and how to get services. She has been tremendously helpful in getting my issues resolved with my payroll probs. Thanks for being a god send!!
Keesh helped me tremendously, with checking to make sure all my automated withdrawal were correct, she also helped me link my accounts.
I am so happy I got this handled and in a timely manner. I was in and out.🙂 …
My only issue is it takes sooooo long for my direct deposit to hit my account! What’s up with that? I see it’s pending, it’s almost 8am nothing but pennies lol
Thanks for the reviews- this helped me not to start putting my money here because I’ve joined them and I’m trying to call for the longest time to let them know that im.not getting through to start sending money to the account and they NEVER answer the phone …that’s a red flag for me.
They never pick up the phone during business hours. I have tried over the last 6 months on Saturdays and it goes to voicemail ext 137. At the counter, there typically is a wait and even when the line is long, the manager sitting in the glass cubicle does not come out and help the counter person.
Very nice service iat the Decatur Main branch, would like to see longer hours. Open some branches on Southside to serve Clayton, Henry and Spalding counties. ..
Don’t normally write reviews however I just had to . I was a member for years, moved out of state for a few but after coming back opened an account due to it was great .this go round it’s not the same. They don’t return your calls or …
DON’T DO IT! If you were thinking about opening an account I promise you do not want to bother with this institute ever please, emory students/employees it is not worth the convenience. STAY FAR AWAY! Randomly put a hold on my account with …
Ms. Barbara is one of the most awesome financial advisors . Very attentive, detailed , and always makes sure you leave out with exactly you asked for and more !!
Customer service has its ups and downs. Came in on a Saturday to open an account, the rep couldn’t figure out how to log into her own system for about 20 minutes. She never figured it out. Came back Monday, only person in the bank, 4 people …
This Credit Union has the most friendly and inviting staff. I have never felt more secure with my funds.They are very prompt with resolving issues and/or concerns.
Today I walked in Emory Alliance Credit Union and was assisted by a lady name Barbara and she was AWESOME!!!!!She helped me open a new Checking and Saving account and explained every detail of each account I was very satisfied…thank you Ms. Barbara for your wonderful customer service!!!!!!!!!
Some of the worst customer service I have experienced with a financial institution. They won’t email you back, they won’t call you back, they close earlier than you can get there, and even if you make an appointment to see someone you wait …
These people that work here are the worst. The branch manager and her assistants located off Clairmont are ridiculously unprofessional. Normally, I don’t review, but the distasteful and horrid conduct there deserves to be made known. Take …
Marie Middleton signed me up for the Emory Alliance Credit Union she was efficient knowledgeable and practical to my needs . She was also ready to do my loan and the very minute I signed up loan was approved the very day and I got my car …
The customer service at the credit union is A1. Keelan Webb provides friendly and fast service at the drive thru window, which is my primary source of service when I visit Emory Alliance Credit Union.
If you are a first time home buyer, you may not want to go through Emory ACU to help obtain your mortgage. We were given a good interest rate, however, that was the only good experience. With a lot of questions and uncertainty, the agent …
I recently reached out to Emory ACU to obtain a car loan. The rates were the best I found but even better was the associate Marlene Richardson who helped me. She went above and beyond to help guide me in obtaining the best rate. Furthermore …
From my first day of membership I have been nothing but satisfied. The professional is outstanding. I have always felt like my financial needs were just as important to them as they are to be. Ms. Thompson has always went above and beyond my expectations.
This bank is archaic, functioning by leaving a voicemail hoping they return the call. They rarely answer the phone – voicemail is their mode of communication, and even so before COVID. Accessory services like Zelle come with the grave …
I recently re-financed my car with Emory Alliance and the entire process was quick and easy. Shafiq was very clear with my options and let me know exactly what was needed on my part. I was also able to cut 15 months off the length of my loan by lowering my rate and decreasing my term.
I worked with Barbara Wynn to get a car loan and she/the credit union helped me get a lower total price of the car through their own value pricing of used cars. The dealership would have overcharged me if not for her help.
Tony Morris is the most professional and helpful person! He is always willing to go above and beyond to get us what we need. Totally perfect. Thank you also to Matt Cabellero, another fabulous Emory Alliance credit union star! Thanks to everyone at EACU. You rock.
Keelan Webb is always friendly and professional. He truly shows interest in all customers by holding a conversation with you until the transaction is complete. Excellent employee of this excellent establishment. Thank you!
Have been a member for years. I’m so thankful to have joined EACU… here you are not just a number. Thanks Barbara Wynn for your exceptional and kind customer service. I really felt valued and appreciated.
I had an issue with a bill payment I had made. I contacted the customer service department to see if they could help me, but they were closed. So I left a message for someone to contact me the next day. I didn’t hear back so I called again …
I have been a member since the 90’s. I mostly do online banking for deposits etc so I rarely visit the bank in person. On 12/1 I deposited some cash in person. It was not a big deposit. The teller scolded me for not having all the …
Barbara Wynn helped me to close my auto loan without any hassles. She is very helpful and it didn’t take much time and response to my email and phone calls are prompt. Thank you
I am new to everything including credit. I had no clue what to do and how to do things but the staff took care of me. Mrs.Barbara Wynn was especially helpful. She did amazing work and went through so much in order to help me. The entire staff was so helpful and nice.Wonderful experience especially as a teen.
This 5 Star review is for Barbara Wynn at Emory Alliance on North Decatur/Clairmont. There will be certain individuals at this location that will attempt to give you a difficult time… Barbara is NOT one of them. She is exceptional and …
I have been a member of the Emory Alliance Credit Union for over 15 years and have nothing but good things to say about them. Barbara Wynn is a jewel. She knows her job and goes above and beyond the call of duty to be sure you leave as a …
Marlene Richardson and the other ladies in this branch all have GREAT CUSTOMER SERVICE skills. They are always willing to go the EXTRA mile to make sure your needs are met as a member! Thank you so very much for always being and always having 2.00 bills for my wife!
I have been affiliated with Emory since 1987 and this is the second vehicle they have assisted me in purchasing. Barbara Wynn at the main branch was very pleasant, knowledgeable, helpful and accommodating. Thank you Ms. Wynn so much!
Keelan Webb is absolutely exceptional. He is always ready to aid and assist however possible. This time, I was having trouble in my account with transactions I had tried to make that were unsuccessful and he presented me with various options on how to proceed to take care of the business I needed to complete.
The experience was absolutely seamless starting with the application up to the closing of my auto loan. Ms. Wiley was the best! She explained the process in detail and answered any questions that I had. True professional. I would definitely recommend and use them in the future due to the awesome experience I had.
Recently did business with Emory Alliance Credit Union. This 5 star review thanks to my experience with Barbara Wynn, who helped at every step. She is pro-active and very supportive and I imagine all other staff at EACU would be too.
This was my first time getting financed ahead of time through a credit union for a car loan. I had no idea what I was doing but Marlene guided me every step of the way. She was always very responsive and answered all of my questions without being condescending. I really appreciate all of her help from start to finish!
I just want to say thank you to Mrs Barbara Wynn. She’s always helpful and professional. She always helps each time . I always leave satisfied and always feel comfortable when Mrs Wynn is there to help me .
I hate leaving this review. I really wanted this service to work out. I went to Emory. Both my father and husband worked at Emory, so I felt a sense of loyalty- but be clear: This place has NO sense of customer loyalty. …
I have been a member of Emory Alliance Credit Union since 2008 and am very disappointed with the level of service received. I do understand that the credit union has policies that they adhere to, however, my understanding is that they are …
Ms. Barbara at Emory alliance was amazing.. From start to finish. I applied for personal loan mid afternoon and by the following morning I was approved. She responded to me instantly via email. Informed me of the documents I needed to complete the process and in no time I had the documents emailed to me to sign. Easy as 1-2-3..
It’s ok. I’ve been a member since 2017. My basic banking needs are met but I do not feel supported when it came to a home mortgage or a personal loan. I guess I should’ve talked to Mrs. Wynn.
If you want to win…..then contact Barbara Wynn and tell her that I sent you. Professional, kind, diligent…takes her job seriously, moves with a sense of purpose and helps to ensure positive outcomes for her clients.
I’m so pleased with the great service I received for my loan. Ms Barbara Wynn was very professional and pleasant in assisting me with my loan. Also Mr Caballero was the BEST!!
Miss Nilda, Miss Carol and Mrs.Lisa are great at this location because they are very helpful in every way to all the people that are working at Emory University, and the people that or spouses of the Emory University employees.
Cynthia, is always pleasant and helpful! She makes a long drive and trip through the drive thru worth it every time! Thank you Cynthia for always doing the job with a smile!
Barbara Wynn promptly responded to every question and concern throughout the stressful process of refinancing an auto loan. She deserves nothing short of 5 stars for being so accommodating.
Johnathan what an awesome young man always friendly and smiling I see a bright future for him. What I admire about this young man he remembers names and always asks about my son. He’s very respectful, his work ethic is extremely amazing. …
Im very satisfied with Emory Alliance Credit Union. Barbara Wynn was my representative and she was not only courteous but efficient and quick to respond to any questions or concerns that my husband and I had. She deserves 5 stars for her excellent customer service
If you’re in need of some assistance with your online banking or other account issues Derek Franklin, and Marie are your go to! They are there to serve you! They both went above and beyond to help resolve my issues and were attentive to …
I had a problem with an unintended subscription that the vendor was very uncooperative about discontinuing.
Keeshlyne Lambert was PHENOMENALLY helpful in negotiating all the hurdles to …
Great customer service
Marcus, gave me excellent service on February 3, 2023. Very nice young man. He was very helpful.
Marcus
The service at the branch was wonderful and Marcus was kind and efficient in his service
Barbara Wynn She All Way help me Al the time When I Come in the Bank And I thanks Her so munch
Marcus was an absolute God send. He was patient with me as a new member and he answered all of my questions and concerns. Thank you Marcus you are the best!!!!!
Johnathon is one of the best CSRs I’ve ever had the pleasure of working with. He’s always ready with a smile and helpful or encouraging word. He is always willing to go the extra mile in helping me with things related to my account, so it’s always a joy to work with him each time I come.
Molds is the best. Keep up the great work.
Both Marcus and Johnathon assisted me today with my account set up. They were both a great help and very informative.
Barbara Wynn in Decatur was so helpful with helping me order a new debit card. She was very respectful, mannerable and patient with me. I appreciate her customer service.
Nilda was such a great help! Wonderful service!!
Thank you keesh !
Marcus is very professional and helpful.
Wenona makes banking easy and fun! I’ve had several questions over the last few weeks regarding my account numbers and how to get services. She has been tremendously helpful in getting my issues resolved with my payroll probs. Thanks for being a god send!!
Barbara Wynn – at the Emory branch provided excellent service and addressed all our needs. She was a joy to work with. Cheers
Great service at the drive thru. Since Covid I have always used the Drive Thru. I am glad we didn’t lose it in the change to CU 1.
Thank you mrs cynthia !
Keesh helped me tremendously, with checking to make sure all my automated withdrawal were correct, she also helped me link my accounts.
I am so happy I got this handled and in a timely manner. I was in and out.🙂 …
I’m working with Cynthia at the drive through window. She is very polite and professional… 5stars for customer service!
Excellent service
LOVE MY CREDIT UNION
Great staff and great offerings
Midtown employees are thee best!!
Keelan Webb is always helpful.
The staff is so personable and courteous!
Barbara was a pleasure to work with.
Great, prompt, personal service, thanks Barbara!
Thank you Mr. Webb for your expert service
Excellent service kellan webber is the best.
Lisa Thompson is the bomb.com!!! She is so very helpful!!!
Barbara was great! Very quick and easy.
Keelan Webb was super helpful and very friendly!
Great Service
Mrs Barbara Wynn was fast, efficient, and knowledgeable.
MS. Barbara Wynn is very informative and has great customer service!
This is in reference for Ms.Barbara Wynn her help & experience was awesome and very helpful!!!! Awesome Job!!!!
World-class service!
I have had a pleasant experience for over 15 years of membership
Emory Alliance Credit Union. 23 years and counting! Good job!
Yea I have to say that trying to get touch with someone via email or phone is extremely difficult for my refinance.
Marlene has great patient and is great to work with.
My only issue is it takes sooooo long for my direct deposit to hit my account! What’s up with that? I see it’s pending, it’s almost 8am nothing but pennies lol
Matt was super helpful with car loan information. Knew the ins and outs of the process
I drove a friend there and waited in the car.
Thanks for the reviews- this helped me not to start putting my money here because I’ve joined them and I’m trying to call for the longest time to let them know that im.not getting through to start sending money to the account and they NEVER answer the phone …that’s a red flag for me.
Keelan Webb Always greets ya with a smile! Efficient Fast and Professional. Nice Job!
They never pick up the phone during business hours. I have tried over the last 6 months on Saturdays and it goes to voicemail ext 137. At the counter, there typically is a wait and even when the line is long, the manager sitting in the glass cubicle does not come out and help the counter person.
I worked with Ms Barbara, she explained everything to me that I could understand my interest rates and my payments on my personal loan
Very nice service iat the Decatur Main branch, would like to see longer hours. Open some branches on Southside to serve Clayton, Henry and Spalding counties. ..
Every interaction that I have with Keelan Webb has been pleasant and professional. Great asset to the team!
Don’t normally write reviews however I just had to . I was a member for years, moved out of state for a few but after coming back opened an account due to it was great .this go round it’s not the same. They don’t return your calls or …
Service is always excellent. Mrs. Barbara Wynn was very knowledgeable, kind, warm, and concern about my needs. Thanks so much for your help!!
Great customer support. Customer friendly service with a smile. Keelan Webb always friendly and supportive. Customer for over 20 years.
Marie was AMAZING!!!! She was so helpful and patient with me throughout the whole process, thank you so much Marie!
DON’T DO IT! If you were thinking about opening an account I promise you do not want to bother with this institute ever please, emory students/employees it is not worth the convenience. STAY FAR AWAY! Randomly put a hold on my account with …
Lisa was excellent with superior customer service⭐️⭐️⭐️
Ms. Barbara is one of the most awesome financial advisors . Very attentive, detailed , and always makes sure you leave out with exactly you asked for and more !!
Customer service has its ups and downs. Came in on a Saturday to open an account, the rep couldn’t figure out how to log into her own system for about 20 minutes. She never figured it out. Came back Monday, only person in the bank, 4 people …
This Credit Union has the most friendly and inviting staff. I have never felt more secure with my funds.They are very prompt with resolving issues and/or concerns.
Today I walked in Emory Alliance Credit Union and was assisted by a lady name Barbara and she was AWESOME!!!!!She helped me open a new Checking and Saving account and explained every detail of each account I was very satisfied…thank you Ms. Barbara for your wonderful customer service!!!!!!!!!
Some of the worst customer service I have experienced with a financial institution. They won’t email you back, they won’t call you back, they close earlier than you can get there, and even if you make an appointment to see someone you wait …
These people that work here are the worst. The branch manager and her assistants located off Clairmont are ridiculously unprofessional. Normally, I don’t review, but the distasteful and horrid conduct there deserves to be made known. Take …
Marie Middleton signed me up for the Emory Alliance Credit Union she was efficient knowledgeable and practical to my needs . She was also ready to do my loan and the very minute I signed up loan was approved the very day and I got my car …
Barbara was absolutely fantastic she was so kind and timely. She truly helped me out financial and it was a pleasure working with her!
The customer service at the credit union is A1. Keelan Webb provides friendly and fast service at the drive thru window, which is my primary source of service when I visit Emory Alliance Credit Union.
If you are a first time home buyer, you may not want to go through Emory ACU to help obtain your mortgage. We were given a good interest rate, however, that was the only good experience. With a lot of questions and uncertainty, the agent …
I recently reached out to Emory ACU to obtain a car loan. The rates were the best I found but even better was the associate Marlene Richardson who helped me. She went above and beyond to help guide me in obtaining the best rate. Furthermore …
From my first day of membership I have been nothing but satisfied. The professional is outstanding. I have always felt like my financial needs were just as important to them as they are to be. Ms. Thompson has always went above and beyond my expectations.
This bank is archaic, functioning by leaving a voicemail hoping they return the call. They rarely answer the phone – voicemail is their mode of communication, and even so before COVID. Accessory services like Zelle come with the grave …
I recently re-financed my car with Emory Alliance and the entire process was quick and easy. Shafiq was very clear with my options and let me know exactly what was needed on my part. I was also able to cut 15 months off the length of my loan by lowering my rate and decreasing my term.
I worked with Barbara Wynn to get a car loan and she/the credit union helped me get a lower total price of the car through their own value pricing of used cars. The dealership would have overcharged me if not for her help.
Tony Morris is the most professional and helpful person! He is always willing to go above and beyond to get us what we need. Totally perfect. Thank you also to Matt Cabellero, another fabulous Emory Alliance credit union star! Thanks to everyone at EACU. You rock.
Keelan Webb is always friendly and professional. He truly shows interest in all customers by holding a conversation with you until the transaction is complete. Excellent employee of this excellent establishment. Thank you!
Marcus did an excellent job . Thank you
Have been a member for years. I’m so thankful to have joined EACU… here you are not just a number. Thanks Barbara Wynn for your exceptional and kind customer service. I really felt valued and appreciated.
I had an issue with a bill payment I had made. I contacted the customer service department to see if they could help me, but they were closed. So I left a message for someone to contact me the next day. I didn’t hear back so I called again …
I have been a member since the 90’s. I mostly do online banking for deposits etc so I rarely visit the bank in person. On 12/1 I deposited some cash in person. It was not a big deposit. The teller scolded me for not having all the …
Barbara Wynn helped me to close my auto loan without any hassles. She is very helpful and it didn’t take much time and response to my email and phone calls are prompt. Thank you
I am new to everything including credit. I had no clue what to do and how to do things but the staff took care of me. Mrs.Barbara Wynn was especially helpful. She did amazing work and went through so much in order to help me. The entire staff was so helpful and nice.Wonderful experience especially as a teen.
This 5 Star review is for Barbara Wynn at Emory Alliance on North Decatur/Clairmont. There will be certain individuals at this location that will attempt to give you a difficult time… Barbara is NOT one of them. She is exceptional and …
I have been a member of the Emory Alliance Credit Union for over 15 years and have nothing but good things to say about them. Barbara Wynn is a jewel. She knows her job and goes above and beyond the call of duty to be sure you leave as a …
Marlene Richardson and the other ladies in this branch all have GREAT CUSTOMER SERVICE skills. They are always willing to go the EXTRA mile to make sure your needs are met as a member! Thank you so very much for always being and always having 2.00 bills for my wife!
I have been affiliated with Emory since 1987 and this is the second vehicle they have assisted me in purchasing. Barbara Wynn at the main branch was very pleasant, knowledgeable, helpful and accommodating. Thank you Ms. Wynn so much!
Keelan Webb is absolutely exceptional. He is always ready to aid and assist however possible. This time, I was having trouble in my account with transactions I had tried to make that were unsuccessful and he presented me with various options on how to proceed to take care of the business I needed to complete.
The team did an awesome job assisting me.
The experience was absolutely seamless starting with the application up to the closing of my auto loan. Ms. Wiley was the best! She explained the process in detail and answered any questions that I had. True professional. I would definitely recommend and use them in the future due to the awesome experience I had.
Recently did business with Emory Alliance Credit Union. This 5 star review thanks to my experience with Barbara Wynn, who helped at every step. She is pro-active and very supportive and I imagine all other staff at EACU would be too.
Keeshlyne Lambert and Wenona were super helpful and friendly
This was my first time getting financed ahead of time through a credit union for a car loan. I had no idea what I was doing but Marlene guided me every step of the way. She was always very responsive and answered all of my questions without being condescending. I really appreciate all of her help from start to finish!
I just want to say thank you to Mrs Barbara Wynn. She’s always helpful and professional. She always helps each time . I always leave satisfied and always feel comfortable when Mrs Wynn is there to help me .
I hate leaving this review. I really wanted this service to work out. I went to Emory. Both my father and husband worked at Emory, so I felt a sense of loyalty- but be clear: This place has NO sense of customer loyalty. …
Nilda was pleasant as always and I always love the nail art.
Barbara was very helpful in making this transition to credit union one easier, thanks Barbara
I have been a member of Emory Alliance Credit Union since 2008 and am very disappointed with the level of service received. I do understand that the credit union has policies that they adhere to, however, my understanding is that they are …
Ms. Barbara at Emory alliance was amazing.. From start to finish. I applied for personal loan mid afternoon and by the following morning I was approved. She responded to me instantly via email. Informed me of the documents I needed to complete the process and in no time I had the documents emailed to me to sign. Easy as 1-2-3..
This branch and the staff is always helpful and the branch manager is exceptionally concerned. We’ve been family since day 1
Marcus was wonderful in helping me with my banking needs during this transitional time.
Keeshlyne did a great job helping me set up my accounts and online banking
It’s ok. I’ve been a member since 2017. My basic banking needs are met but I do not feel supported when it came to a home mortgage or a personal loan. I guess I should’ve talked to Mrs. Wynn.
If you want to win…..then contact Barbara Wynn and tell her that I sent you. Professional, kind, diligent…takes her job seriously, moves with a sense of purpose and helps to ensure positive outcomes for her clients.
Keesh helped us open a cd and add our kids has beneficiaries she did a great job thank you
I’m so pleased with the great service I received for my loan. Ms Barbara Wynn was very professional and pleasant in assisting me with my loan. Also Mr Caballero was the BEST!!
The service that we received with the midtown location was absolutely superb. I Love Lisa,Nilda and Carolyn.
Keeshlyne was very help and nice. She was informative and quick I did not. Have to wait long to get the answers I needed! Thanks
Webinar, Wenona is always pleasant and professional. She represents the best in banking at the Emory Credit Union/CU1
Cynthia was very professional and efficient.
It was a breathe of fresh air to be helped by someone with a positive attitude and happy to help!
MARCUSwas ABSOLUTELY GREAT!!! He help & figure out what was going on with my Zelle account. You need more like him. Hewas so polite & understanding.
Miss Nilda, Miss Carol and Mrs.Lisa are great at this location because they are very helpful in every way to all the people that are working at Emory University, and the people that or spouses of the Emory University employees.
Cynthia, is always pleasant and helpful! She makes a long drive and trip through the drive thru worth it every time! Thank you Cynthia for always doing the job with a smile!
Barbara Wynn promptly responded to every question and concern throughout the stressful process of refinancing an auto loan. She deserves nothing short of 5 stars for being so accommodating.
Johnathan what an awesome young man always friendly and smiling I see a bright future for him. What I admire about this young man he remembers names and always asks about my son. He’s very respectful, his work ethic is extremely amazing. …
Im very satisfied with Emory Alliance Credit Union. Barbara Wynn was my representative and she was not only courteous but efficient and quick to respond to any questions or concerns that my husband and I had. She deserves 5 stars for her excellent customer service
If you’re in need of some assistance with your online banking or other account issues Derek Franklin, and Marie are your go to! They are there to serve you! They both went above and beyond to help resolve my issues and were attentive to …