At Credit Union of Atlanta, we approach things a little bit differently than the average bank. That’s because as a credit union, our focus is not on … See more
(Translated by Google) Worst bank, bank of scammers. Managers make mistakes. Fraudulent bills being sent. They extort money .. they come up with fines for transfers, everything is done for a very long time. Making up payments for my money. …
Please please please do not waste your time with this banking institution. The worst credit bank ever. My account has been hacked several times. To many third party vendors facilitating in areas that are violated. Don’t do it!!!!.
Terrible place. They are so rude and they pocket your money and call you after you made the payment saying you have a past due payment. They’ve been getting away with this for so long now
I’ve banked here for over 3 Years untill The New big girl Jazmin Philyaw came. I’ll be taking my business Elsewhere. Just rude and unprofessional. Yuck!
I don’t know what these folks are talking about. I have been a member with this branch for 10 years and I have never had an issue they couldn’t solve, a question they couldn’t answer and they have always given me A 1 customer service at from Day 1.
Jasmine needs to be fired or I’m closing my account she sits in her office when she sees customers sitting there waiting to be seen about a loan then u get into her office and she has a nasty attitude like she don’t wanna be there or help …
Bad customer service. This the only bank I know that doesn’t answer the phone when call. The operator is busy and is not accepting phone calls at this time, good bye.
Credit union of Atlanta has help me with everything. My credit card, loans , I couldn’t ask for more. I would recommend them to other people. I can say thank you for everything
Worst customer service ever. I was in line to deposit for half an hour. I’ve been a member for about 4 years and it hasn’t always been this way. I hate this place! Don’t disappoint yourself. Stay away. Find something else.
ATM machines always DOWN! Unable to acces your balance, small deductions in the middle of the night and replaced before you realize it’s gone?!? Shady business practices in the Black cummunity!-(
I’ve been with this credit union since 89. I’m sure people have their experiences but I can’t say that I’ve had any trouble at all for all these years. I suppose you can be disappointed no matter where you go. Sometimes the problem is you. Just saying…….
They have a New Fat chick in the Loan/Credit Card department and she is Horrible. She’s ruining a 5 year banking experience due to her Ego. GET HER OUT OF THERE SO WE CAN BANK In PEACE.
Im confused as to why you all have an atm that takes cash deposits but as i stand here it says its only taking checks? Ridiculous and definitely inconvienent. I understand the bank is locally owned but there are only two branches why cant …
This credit union has horrible customer service. No matter how many times you call for a particular person they do not ever pick up nor do they return your voicemail. It is not just one person, it is all of the people who try to call direct.
As my finger hovered one star… I continued to speak with account Representative Roshanda to get a matter rectified regarding my credit card. Roshanda, made all efforts within her power to get the matter squared! I appreciate her …
I just want to thank Mrs. Anntoniette Brown for all of her hard work in helping me with my NEW car loan. Her transparency motivated me the very first day I met her, and I just want say thank you AGAIN!!! If you are looking for a …
Established in 1928 and have not moved forward since!!!!! HORRIBLE! I have called the bank at least 30 times today and I am on my 25th time right now. No answer! Phone just hangs up and a recording says GOOD BYE!
Oh boy oh boy! I thought I was alone on this on this poor customer service. They force so called Christmas loan on people who have not applied nor signed any paperwork and start deducting payments from your account. I know I am not the only one. I closed my account and went to a better credit union.
Ive lost over 50 percent of my income due to COVID 19. As a result my account has had several insufficient funds charges at $38 each totalling over $100 in a short period of time. This account has several items automatically drafted from …
In 2012 I financed a 2004 SUV with CUA on a 5 year term. I spoke with a representative of CUA 8 months ago (June 2018) , in which my last payment was originally supposed to be August 2018. The representative told me that my last payment …
The employees at this bank are terrible when it comes to customer service. They act as if they dont care about your concerns and attempt to pass you off on someone else. Or they will make you call an automated system that will send u in …
I was looking to open and account BUT with all the negative reviews, I will pass. I am trying to support black businesses but I also need those business to be professional. I am now with Citizens Trust Bank and She’a gives the bank a bad name, she is so rude in her tone alone.
I’m trying to figure out what’s going on because there was an inquiry on my credit that was not authorized. It’s been two months now. I’ve come here since October 13 and it’s now January 2 and I still haven’t had the hard inquiry removed. …
It’s 2:55 pm all I needed was an withdrawal and my pin # because I forgot it. I was told I needed to come into the branch to retrieve my pin or if I ordered over the phone it would take 7 days so obviously I came into the branch thinking I …
I a great experience with Mr. Sheraton as a customer service provider. He was very knowledgeable, patient, and genuinely cared about my situation. I take my hat off to you sir, Well done!!!!!! Thank you so much.
I have read your reviews and I have experienced excellent customer service! Very professional and very nice! I thrive on excellent customer service and if CUA was not providing the type of service I demand, I would definitely say something. But in my case, it’s been a blessing. It’s a great in-town credit union!
I love this credit union, been banking here for over 5 years never had a problem and recently purchased my car through them AWESOME and smooth. Ms, Taylor Drakeford was very helpful with getting me approved and Ma, Deborah Menefield was very patient and kind……
$8,000 was stolen from my account! No one has answers for me it’s been 3 weeks. I think it was an inside job. No one cares that im a single parent and cant pay my Bill’s. My account was emptied!! They are not affiliated with the NCUA!!(they …
This credit union will have you pay $25 to apply for loans knowing your information of what you can and cannot qualify for. I truly think this is a rip off!!!!! I have also left several messages with the Loan officer and actually had to …
With everything happening at this time customer service should be better, not worse. I qualified for a personal line of credit almost 40 days ago, now no one will answer the phone. This has been the worst experience dealing with our people and we wonder why we can’t stay in business or support each other!
Do not bank here stay away super unprofessional, all I did was make an account for a savings account and I asked if there was any fees also asked to be paperless so I wouldn’t receive any fees and they have been taking money out of my …
Friendly Service from contact concert customer service… The phone conversations were pleasant… she great customer service provider, she also was very knowledgeable, patient, and genuinely took care of my situation with no problem……. Thank you so much….
I googled this Credit Union because I wanted to support a black owned business. However, the moment I walked into this establishment the energy was off with the employees. I signed in to get some information about becoming a member of this …
Do not take out a loan from this company. My car loan (unfortunately) is with Credit Union Loan Service. I never received any information about the loan, the first month payment, or any other information. The first information I receive is …
Best Customer Service ever
They helped me raise my FICA scores from good to Excellent d to excellent. After reading some of the posted reviews, I would like to dispute some of the …
I have been a member for about 7 years and each year they get worst. I make my payments on time and they will call me if I am 6 days late to tell me I am past due. 6 days!!! OVER 30 DAYS IS PAST DUE!!! Sometime they will lie and say you …
This bank is the epitome of dated. I had a checking account and loan with them but I paid it off early to get away from them. They misreported a late payment on my loan to the credit bureaus when I had the money in the account and I had …
I was excited to say I decided to make Credit Union of Atlanta my primary and home bank. In effort to support my community and Black Owned Businesses. …
These people are highly unprofessional. They allowed 4 transactions of all of my hard earned funds to be taken away. More than $10,000 was hacked. It’s been more than a month and these people have not even had the courteousy to credit at …
I’ve been a member for over 5 years. This credit union has been great for my banking needs. The phone conversations are pleasant and sometimes we even laugh🤷🏾♂️. My only concerns are more ATMS are needed in safer locations and quicker response times. …
I went into this bank bc my ex husband passed away an I am beneficiary of his ira account I was told an I went there the lady ask me for id an I gave it to her but I couldn’t get no information about it an she told me ira would contact me …
Friendly Service but horrible bank they charge overdraft fee for every swipe even if it’s a dollar. if you overdraft $1 you owe $39 and if you over draft $2 the next day you owe $40 plus the $39 from the day before and they don’t decline …
The young lady Andromeda was friendly, very nice, and helped me with the answer that I needed in a few minutes,,she saved me today and I thank her, have a blessed and safe day… your’s Debbie Hammonds
I feel played. My stepmom opened me an account here and I stayed with this bank nearly 17 years. I got my 1st job. My parents didn’t have a financial foundation. Each year I maxed out my ROTH thinking I was ‘adulting’ for the future. Thank …
We just went through the process to finance a new car through the credit union of Atlanta, and were so pleased with the whole process. Everyone at the branch is kind and helpful, but Dominique Turner, the gentleman who helped us with all …
Tamara Jones was great! She helped me and my wife with our loan approval. Despite the short staffing and large workload, she was able to get it done. We are truly thankful.
I came into the branch to become a new member, there are so many new perks for being a member. I came because I have a family member who has been banking with this location for over 5 years. I heard great news about what’s offered once becoming a member. I came,and will be returning to set up my accounts as well. Thanks team
I have been with ACUA since the 90’s when it was City of Atlanta Credit Union. ACUA is not setup for banking outside of GA. It is almost impossible to manage account when you’re outside of GA. It’s hard to reach people to help you with …
(Translated by Google) Worst bank, bank of scammers. Managers make mistakes. Fraudulent bills being sent. They extort money .. they come up with fines for transfers, everything is done for a very long time. Making up payments for my money. …
Please please please do not waste your time with this banking institution. The worst credit bank ever. My account has been hacked several times. To many third party vendors facilitating in areas that are violated. Don’t do it!!!!.
OUTSTANDING
BAD CUSTOMER SERVICE
One word: despicable!!!
Awesome Service
Horrible customer service.
They is very rude an disrespectful
just wow, wish i could give zero
Very close proximity! Convenient!
Easy fast process …Ms.Chestnut was superb
Staff friendly and knowledgeable about financial matters.
That’s my credit union…
Thank GOD for having them…
I like the staff they are very professional especially when you have an error.
There service is very bad they show no concern for members
Horrible Customer Service, Vikki at the Metropolitan Pkwy location is rude and was not at all helpful.
Worst credit union ever!!! Move your accounts.
Too slow. Have to wait too long for customer service while being totally ignored by every employee who pass by.
They suck!! Hopefully the new CEO will clear out some of those sorry workers.
The Thrill is Real
Terrible customer service and they rarely answer phone calls.
You need to take off your website that you’re a shared branch.
There was a line when I was there recently but the bank staff members were very kind, knowledgeable and helpful.
There are much better black owned banks. I switched to OneUnitedBank.
Great personalized service w/ professional effificiency@
Sheriel winters she is the manager of the bank stole my account and will be filling charges on Tues 9-3-2019 I have proof
I have call today at least 20 times and can’t get a person on the phone. I will be there Monday morning to remove all of my money
Great experience teller always wanted know what she could do to help. Great smile great service
Always provide us with exceptional service!
Terrible place. They are so rude and they pocket your money and call you after you made the payment saying you have a past due payment. They’ve been getting away with this for so long now
Credit Union of Atlanta staff has always demonstrated professionalism and very supportive customer service. Thank you.
I’ve banked here for over 3 Years untill The New big girl Jazmin Philyaw came. I’ll be taking my business Elsewhere. Just rude and unprofessional. Yuck!
Horrible customer service. I closed my account and 20 minutes later opened a new one at a much better credit union.
This is the worst credit union ever. And I don’t trust this bank either always some funny business and to many fees.
I don’t know what these folks are talking about. I have been a member with this branch for 10 years and I have never had an issue they couldn’t solve, a question they couldn’t answer and they have always given me A 1 customer service at from Day 1.
I love this bank. I have been a member for eight years and I have no complaints. The staff is very kind and approachable.
Jasmine needs to be fired or I’m closing my account she sits in her office when she sees customers sitting there waiting to be seen about a loan then u get into her office and she has a nasty attitude like she don’t wanna be there or help …
Bad customer service. This the only bank I know that doesn’t answer the phone when call. The operator is busy and is not accepting phone calls at this time, good bye.
Credit union of Atlanta has help me with everything. My credit card, loans , I couldn’t ask for more. I would recommend them to other people. I can say thank you for everything
This Credit Union is just all across the board inconvenient. Closing my business account ASAP
Worst customer service ever. I was in line to deposit for half an hour. I’ve been a member for about 4 years and it hasn’t always been this way. I hate this place! Don’t disappoint yourself. Stay away. Find something else.
I have called numerous times and can never get through on any day and have gotten cut off
They need a better system to better serve the members …
ATM machines always DOWN! Unable to acces your balance, small deductions in the middle of the night and replaced before you realize it’s gone?!? Shady business practices in the Black cummunity!-(
I’ve been with this credit union since 89. I’m sure people have their experiences but I can’t say that I’ve had any trouble at all for all these years. I suppose you can be disappointed no matter where you go. Sometimes the problem is you. Just saying…….
They have a New Fat chick in the Loan/Credit Card department and she is Horrible. She’s ruining a 5 year banking experience due to her Ego. GET HER OUT OF THERE SO WE CAN BANK In PEACE.
Im confused as to why you all have an atm that takes cash deposits but as i stand here it says its only taking checks? Ridiculous and definitely inconvienent. I understand the bank is locally owned but there are only two branches why cant …
This credit union has horrible customer service. No matter how many times you call for a particular person they do not ever pick up nor do they return your voicemail. It is not just one person, it is all of the people who try to call direct.
As my finger hovered one star… I continued to speak with account Representative Roshanda to get a matter rectified regarding my credit card. Roshanda, made all efforts within her power to get the matter squared! I appreciate her …
I just want to thank Mrs. Anntoniette Brown for all of her hard work in helping me with my NEW car loan. Her transparency motivated me the very first day I met her, and I just want say thank you AGAIN!!! If you are looking for a …
Established in 1928 and have not moved forward since!!!!! HORRIBLE! I have called the bank at least 30 times today and I am on my 25th time right now. No answer! Phone just hangs up and a recording says GOOD BYE!
Oh boy oh boy! I thought I was alone on this on this poor customer service. They force so called Christmas loan on people who have not applied nor signed any paperwork and start deducting payments from your account. I know I am not the only one. I closed my account and went to a better credit union.
Ive lost over 50 percent of my income due to COVID 19. As a result my account has had several insufficient funds charges at $38 each totalling over $100 in a short period of time. This account has several items automatically drafted from …
In 2012 I financed a 2004 SUV with CUA on a 5 year term. I spoke with a representative of CUA 8 months ago (June 2018) , in which my last payment was originally supposed to be August 2018. The representative told me that my last payment …
The employees at this bank are terrible when it comes to customer service. They act as if they dont care about your concerns and attempt to pass you off on someone else. Or they will make you call an automated system that will send u in …
I was looking to open and account BUT with all the negative reviews, I will pass. I am trying to support black businesses but I also need those business to be professional. I am now with Citizens Trust Bank and She’a gives the bank a bad name, she is so rude in her tone alone.
I’m trying to figure out what’s going on because there was an inquiry on my credit that was not authorized. It’s been two months now. I’ve come here since October 13 and it’s now January 2 and I still haven’t had the hard inquiry removed. …
It’s 2:55 pm all I needed was an withdrawal and my pin # because I forgot it. I was told I needed to come into the branch to retrieve my pin or if I ordered over the phone it would take 7 days so obviously I came into the branch thinking I …
I a great experience with Mr. Sheraton as a customer service provider. He was very knowledgeable, patient, and genuinely cared about my situation. I take my hat off to you sir, Well done!!!!!! Thank you so much.
I have read your reviews and I have experienced excellent customer service! Very professional and very nice! I thrive on excellent customer service and if CUA was not providing the type of service I demand, I would definitely say something. But in my case, it’s been a blessing. It’s a great in-town credit union!
I love this credit union, been banking here for over 5 years never had a problem and recently purchased my car through them AWESOME and smooth. Ms, Taylor Drakeford was very helpful with getting me approved and Ma, Deborah Menefield was very patient and kind……
$8,000 was stolen from my account! No one has answers for me it’s been 3 weeks. I think it was an inside job. No one cares that im a single parent and cant pay my Bill’s. My account was emptied!! They are not affiliated with the NCUA!!(they …
This credit union will have you pay $25 to apply for loans knowing your information of what you can and cannot qualify for. I truly think this is a rip off!!!!! I have also left several messages with the Loan officer and actually had to …
With everything happening at this time customer service should be better, not worse. I qualified for a personal line of credit almost 40 days ago, now no one will answer the phone. This has been the worst experience dealing with our people and we wonder why we can’t stay in business or support each other!
Do not bank here stay away super unprofessional, all I did was make an account for a savings account and I asked if there was any fees also asked to be paperless so I wouldn’t receive any fees and they have been taking money out of my …
Friendly Service from contact concert customer service… The phone conversations were pleasant… she great customer service provider, she also was very knowledgeable, patient, and genuinely took care of my situation with no problem……. Thank you so much….
I googled this Credit Union because I wanted to support a black owned business. However, the moment I walked into this establishment the energy was off with the employees. I signed in to get some information about becoming a member of this …
Do not take out a loan from this company. My car loan (unfortunately) is with Credit Union Loan Service. I never received any information about the loan, the first month payment, or any other information. The first information I receive is …
Best Customer Service ever
They helped me raise my FICA scores from good to Excellent d to excellent. After reading some of the posted reviews, I would like to dispute some of the …
I have been a member for about 7 years and each year they get worst. I make my payments on time and they will call me if I am 6 days late to tell me I am past due. 6 days!!! OVER 30 DAYS IS PAST DUE!!! Sometime they will lie and say you …
This bank is the epitome of dated. I had a checking account and loan with them but I paid it off early to get away from them. They misreported a late payment on my loan to the credit bureaus when I had the money in the account and I had …
I was excited to say I decided to make Credit Union of Atlanta my primary and home bank. In effort to support my community and Black Owned Businesses. …
These people are highly unprofessional. They allowed 4 transactions of all of my hard earned funds to be taken away. More than $10,000 was hacked. It’s been more than a month and these people have not even had the courteousy to credit at …
I’ve been a member for over 5 years. This credit union has been great for my banking needs. The phone conversations are pleasant and sometimes we even laugh🤷🏾♂️. My only concerns are more ATMS are needed in safer locations and quicker response times. …
I went into this bank bc my ex husband passed away an I am beneficiary of his ira account I was told an I went there the lady ask me for id an I gave it to her but I couldn’t get no information about it an she told me ira would contact me …
Friendly Service but horrible bank they charge overdraft fee for every swipe even if it’s a dollar. if you overdraft $1 you owe $39 and if you over draft $2 the next day you owe $40 plus the $39 from the day before and they don’t decline …
Tamara Jones was awesome, she help me with my auto loan and was patient and very helpful kudos to her!!!
They are PITIFUL RUDE/ and DOES NOTHING FOR U BUT TAKE YOU HARD EARNED $$$ PLEASE PLEASE PLEASE DONOT DONOT JOINN THIS
The young lady Andromeda was friendly, very nice, and helped me with the answer that I needed in a few minutes,,she saved me today and I thank her, have a blessed and safe day… your’s Debbie Hammonds
I feel played. My stepmom opened me an account here and I stayed with this bank nearly 17 years. I got my 1st job. My parents didn’t have a financial foundation. Each year I maxed out my ROTH thinking I was ‘adulting’ for the future. Thank …
Better than NO ACCOUNT BUT IF YOU HAVE OTHER BANKING OPTIONS USE THEM…..NON CARING STAFF & INCONVENIENT BANKING ONLY ONE LOCATION AND NO ONE ATM!!!
We just went through the process to finance a new car through the credit union of Atlanta, and were so pleased with the whole process. Everyone at the branch is kind and helpful, but Dominique Turner, the gentleman who helped us with all …
Tamara Jones was great! She helped me and my wife with our loan approval. Despite the short staffing and large workload, she was able to get it done. We are truly thankful.
I came into the branch to become a new member, there are so many new perks for being a member. I came because I have a family member who has been banking with this location for over 5 years. I heard great news about what’s offered once becoming a member. I came,and will be returning to set up my accounts as well. Thanks team
I have been with ACUA since the 90’s when it was City of Atlanta Credit Union. ACUA is not setup for banking outside of GA. It is almost impossible to manage account when you’re outside of GA. It’s hard to reach people to help you with …