True Sky Federal Credit Union has been serving the Oklahoma City metro area since 1946. We’re a not-for-profit and member-owned financial institution providing low rates, minimal fees, and customer service that you can’t beat. What started as a desire to help FAA employees with their financial needs has grown into more than we could have ever imagined. We strive to serve, empower and enrich our members and communities. Here at True Sky Federal Credit Union, we are truly Oklahomans who are passionate about helping our local communities. Our mission is to serve our members to the best of our ability, empower communities to become educated in finances and enrich our members’ lives by knowing who is handling their money and making their dreams come true.
| Friday | 8:30AM to 5:30PM |
| Saturday | 9AM to 12PM |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
10201 S. Western Avenue, Oklahoma City, OK 73139
(Translated by Google) I want to know if I can make a deposit at the ATM because the one at 36 doesn’t have that option …
(Translated by Google) Terrible service!! You can spend up to an hour waiting for them to attend you by phone and they never answer… AWESOME …
(Translated by Google) What’s wrong with the staff of this bank? I think they discriminate against Latinos; they don’t answer calls in Spanish. I’m ticking and ticking. If this is the case, what will it be if I go to the bank and they …
(Translated by Google) They should improve customer service, it is overwhelming to be waiting for more than half an hour and in the end they do not know how to solve your problem. In addition, the application requires many improvements as …
(Translated by Google) Very good service from Jacky, very attentive to every detail. Regarding my problem, she resolved all my doubts …
Agree with Shelie S. I’ve had an account since 1989 and loved being an FAAECU member. I never went anywhere else and espoused it’s virtue. Now, since changing from the FAAECU, it’s pretty much crashed and burned like a plane without a …
Good service.
HORRIBLE CUSTOMER SERVICE
Do not open an account here.
Great Service!!
WORSE BANK / CUSTOMER SERVICE.
Very friendly very helpful, very nice
Lily at Western is the best!
Poor customer service. So sad.
Great rates and very friendly staff.
They don’t know up from down. They are stupid and most of the employees do not understand english!
I called for help getting online and Hunter was very patient and professional helping me.
The employees are so nice and I can always get in/out fast!
Incredible experience!!
Wentnin to get a notary. Nice and very helpful.
They have helped me every time, and explained everything I didn’t understand.
It’s stupid how long you have to wait just to reach somebody ! I waited 2 hours it’s stupid
Updates on mobile is not working and support services obviously do not know how to help, it’s horrible! I can not log in !
Amazing Customer service! Yes I would do business with them again.
Have to wait on the phone for an hour to reach anybody to help you. Completely unacceptable.
Worst bank ever…. customer service is awful.
I have used this credit union for years. They do am awesome job.
Would Not recommend this credit union. The worst at customer service. Really the worst.
Thanks Ana for your service!!!
We always receive good service here. The tellers are fast and staff is amiable and professional.
I transfered money lastnight over to my card and it never went threw!
True Sky has a friendly helpful team. I’d recommend this credit union to anyone!
Be prepared to hold for over 20 minutes every time you call. I understand it can be busy at times, but it’s every single time you call.
My credit union for many years. They always do a great job.
I’m still waiting on a credit card I applied and was approved for on the 10th of Nov.
I hate to say this but this place has horrible customer service. I’ve been trying to call them for three weeks and no one ever answers. I got put on hold earlier and it actually said that your whole time is expected to be 241 minutes. I do not see how they stay in business
Seriously DO NOT GET AN ACCOUNT WITH THIS CREDIT UNION!!!! They rip you off with transaction fees!!! $760.00 charged out of my account from transaction fees!!! They are out of their dam mind!!!!
Everyone there is very helpful and Cesar Carreon was great helping me with my Trust.
This bank’s customer service center in okc treats its employees very poorly. No breaks much and hostile environment.
Wrote a check for the first time and was short .90 then they stuck me with 50$+ in fees. Then they look at you like yeah so what. Ive had a account here since I was five. Will not have it anymore as soon as I pay off the balance.
Everyone was welcoming and kind!
They were very polite and took me right then and yes I would recommend all my friends to use this bank.
Cruz went above and beyond. Excellent service. Thank you for great service.
Tellet was great on drive thru
Pulled up through the drive at True sky. Very slow service. Their were two women working and neither of them seemed eager to assist their customer. Poor quality of communication when spoken to.
Find another place, had been paying a loan for over 3 years with an 18.5% and still owe almost half of the loan. Have to wait over 30 minutes just to ask a simple question over the phone.
They lost money, lied about servicing account, changed acct numbers without telling me. That’s their good qualities
Been here for many years…I also decided to go to weokie. Now I have two banks. Weokie is so much better.
What bank would allow you to wait on hold to talk to someone for 2 HOURS!? Plan at least a day before getting to speak with anyone.
The only way to get in touch with true Sky is to go in person. If you call, plan on waiting on average of an hour. If you do eventually get through to someone you get transferred and most times will not get a definitive answer or resolve your issue.
This location is a joke. Lazy workers want it their way. If you call cooperate or management they will not do anything about the situation with any of their employees. …
Went in to pick up a cashier check after they had me wait in the lobby for an hour, employee came up to me and said they don’t not know how to print a cashier check, very bad service and unprofessional employees I would give it a zero if I could.
Absolutely “great experience”.
Very Friendly & Knowledgable!!!
I’m so glad I am not a member here after the horror story I heard today. Plus these reviews confirm what I was told must be true. And, to think I almost switched my membership with my credit union to this one.
Awesome customer service. Cruz was very informative and attentive to all my questions. Will be switching banks for sure.
Long wait times 🚩
High turnover 🚩(take a look at their long list of job openings 🙃)
New branches opening when they can’t staff their current locations 🚩 …
Terrible service and non responsive. I’ve been trying to refinance my house for months and get absolutely nowhere with my loan officer. Have been waiting for months. Will not recommend this credit union.
The branch on Western close to 36thst on south side. Is the # 1 in incompetence they never helpful, they don’t know what their doing and just lazy, always i have to go to other locations for help so sad seen that nothing changes or only for the worst
Let’s try for a 3rd time!!! It seems they dont like me giving them a bad review and have deleted it 2x already so I’ll just say run far away from this place!! If ur already involved I’m so sorry for your loss! If u work here ur just as …
Their website and app are horrible. Not user friendly at all. And it’s nice when I’m already frustrated and have to wait on hold for 55 minutes. I’m on hold STILL while I’m writing this. This is the same experience I had a couple of weeks ago with them. Take your business elsewhere!
BEWARE!!! THIS CREDIT UNION WILL NOT STAND BEHIND THEIR MEMBERS WHEN FRAUDULENT CHARGES ARE MADE ON AN ACCOUNT!! THEY WILL HOLD YOU RESPONSIBLE AND OFFER NO HELP!! DONT TRUST THEM!!
Very bad service attitude. I have the feeling the service staff at this office don’t need customers. I feel disrespectful when I contact with the staff here.
I will close my account here and find another bank with better service.
As others have commented, their customer service is not in the Credit Union’s culture. Also, their communication by phone or email is non existent, they never get back to customers.
I spoke with a Linda on the phone, she did not have the brightest attitude and proceeded to give out my bank information before asking for my codeword, then realized and asked for my codeword mid conversation. I have closed my account due …
If I could give a 0 I would the only person that knows that they are doing there is Chris V and he is on nw expressway….after speaking with a supervisor Janet Perry trying to get somethings fixed that I’ve signed forms over 2 months ago …
3rd day I am unable to use my debit card. Spoke to rep who said they switched from Transfund to Payment1. Bad choice. Great inconvenience, you need to pay all customers for this inconvenience. Trust level declined.
Being a member of a credit union myself, I like to give them 5 stars, because I think they do a wonderful service. But I don’t have the slightest idea what group of people this people serves. I mean Tinker Federal is obviously Air Force, …
I have been a member here for years and have had nothing but great experiences. I’ve brought several family members and friends to this credit union as well. I use the Western location and everyone I’ve worked with there have always been friendly, informative, and helpful!
The incompetence continues. Like everyone else I will close my account after more than 25 years. The outright lies and lack of intelligence is mind boggling. I hope the Feds audit this place and shuts them down.
They NEVER should have changed! Customer service is horrible! I’ve been with them over 35 years but think it time to leave when your customer service has gone down hill so bad that your on hold for a hour or more and sit in the lobby for …
I’ve been banking here for 15+ years and this transition over the weekend has been absolutely horrible. I know the weather has been an issue but there is no reason there should not be customer service support to assist especially after a …
Read your fine print when dealing wirh this company, they did not take proper steps and put my friends car in repossesion for a insurance issue, he was told multiple stories , told 600 would get it out then 1800 then uped it too 4300. When …
True Sky’s customer service is awful. Before your bot responds that you “strive to give exceptional customer service”, realize how phony that kind of statement is.
Competitive rates, friendly service and the few times I have had issues, they were resolved well. The annoying website has at last been improved and customers are likely to be well and truly in control.
True Sky has helped me, anytime there was an unrelated (to True Sky performance) glitch, in my CC spending/purchasing experience – the assistance was courteous, prompt and effective. The process I enjoyed in taking out a Vehicle Purchase …
Because we had such a great experience with Raychelle, I referred my sister to refinance her house. Raychelle didn’t end up being her loan officer and it was an absolute nightmare and I was horrified that I referred her to TSCU. Her …
Awful service! Regarding Refi: poor communication, making excuses for service, 3 months on credit application only to be told we have to start over! (due to THEIR poor service). There is a systemic culture within this financial …
We have been members for almost 30 years and this is the worst I have seen customer service. The new mobile app is terrible. Try to contact anyone and wait is 45 minutes. If things don’t improve we will be looking for new banking.
Customer service is horrible and not helpful ..Long wait lines and since they switched from FAA I haven’t been able to pay from an external account, so once a month I have to drive from Choctaw to make a payment to S Western .No help or …
My wife and I took out a small personal loan and worked with Sendy De La Rosa. We have never had a better experience in this process. Sendy was beyond prompt, courteous, and was always moving our transaction forward. We did everything by …
Sarah was amazing! She helped me set up my checking account. It was a great experience!
Been with This Credit union for over 15 years. Poor service. Last two times went through the drive thru not one word was spoken to me. No greeting,. Dead silence. Sent tube in due to no deposit tickets outside by teller carrier and …
Almost , finishing paying off my truck set back 2 months. Due to the fact they won’t allow any kind of payment. Since I travel and they won’t allow shared credit union payments. So there making me delinquent. Now, I see how this small branch makes money. Good luck when your close to paying off your loan!
This credit union has big bank policies. When I joined I opted out of overdrafts. Fast forward a year into the future, I dont live in OKC anymore and I’ve added my debit card on venmo. Accidently overdraw my acount by less than ten dollars …
I have been on hold for a customer service rep for 2 hours and 30 minutes and still on hold. Never, have I sat on hold for so long. If it wasn’t for unauthorized charges I would have hung up. That being said, this issue needs to be fixed or you have lost over a 10 year customer due to poor customer service.
Cruz Ballinger was very helpful and knowledgeable in setting up my new car loan. Thank you very much for all your help and i look forward to banking with True Sky.
I applied for a new auto loan and was approved the next day. The branch Manager in Mustang approved my loan and was very helpful in letting me know everything about the loan. True Sky Credit Union is a breath of fresh air and friendly people. I’ll be doing a lot more business with True Sky.
This place is criminal. They charged me twice on Overdraft privilege fees.The explanation they gave made no sense when I had the funds in my account to cover at least one debit card charge. They tacked me for two debit card charges and …
Cruz helped my sister and I distribute my dads accounts equally . Super helpful and works to find solutions – never mutters , “I don’t know how .” …
the service and attention to customers has declined over the last few years and drastically over the last 6 months… cant communicate with anyone over the phone, excuses upon excuses. will be moving my money and my Business because this is what it is to a different financial institution. Want to use my money? then give quality service.
I too have experienced all of the issues that other members are experiencing. Sent an email last week expressing my concern and crickets is all I hear. I think it’s time we as members have a public meeting with the CEO! There needs to be changes.
Cruz helped refinance my car cut my payment down and my interest rate. Excellent customer service couldn’t have asked for a better experience.
When you have to actively switch your account to avoid overdrafts, there’s a problem.. I’ve had to call and or walk in to change the status of my account so Tru Sky doesn’t allow me a “Protection Fee’s” to be charged. At this point I really …
I have been with the True Sky Credit Union for over 35 years. I remember when they were small, and all through this time they have been helpful at every turn. I now live 900 miles away and still keep my main account with them. Through the …
Came in today to withdraw money, make house and credit card payment. Teller told us balance was $1000 more than actual. She could not make house payment or credit card payment. Just one more of the many reasons the rest of our money was moved to another credit union. You have regressed in technology. It’s pitiful.
Used to be a great credit union but not anymore.They have made 3 major mistakes on my account in the last year. …
My family has been with FAA credit union for over 50 years now a Third generation has been extended the worst move ever the employees call all the shots even though they are informed by their own lawyer’s cease and disist order totally breaking the law this is the public servay lawsuit in order
We are first time home buyers and decided to get approved for a loan through TrueSky because I have used them before for other things. Since the very beginning of the process, we have been less than satisfied and not been well-informed. The …
I’ve been banking at True sky/FAA for about 25 years!!!!! I have always loved this bank, until recently. Things have changed a lot and not for the better. They just updated everything and now I suddenly haven’t been able to get on my …
We have been customers for 30+ years and the old FAA Credit Union was great. Since the change it has declined little by little. After this recent change in online banking we have asked three separate times for a 1098 form to show out …
Cesar Carreon is amazing! Did I say Caesar Carreon is amazing because he is. He cleaned up a mess and was a joy to work with after many not joyful calls. Thank you Cesar you made my final transaction on I didn’t regret.
I’ve been a 20 year member since this was FAA Credit Union. I will be looking for a new financial institution. They are understaffed and any issues required sitting in the lobby or on hold by phone for hours. The call center is a …
This used to be the absolute best credit union- not anymore though.. Horrible customer service, and that’s only if you can get an answer on the main phone number! I have been a member with TrueSky (FAAECU) since 2009, and have many …
Charged me extra charges on my credit card that I didn’t authorize. Have been waiting 3 months on a refund but still no call back or refund. Communication is the worst part from this institution. Other credit unions are much better and friendlier.
Sarah Roy was so helpful and sweet. We were really glad to have her help us with a name change on our information and the business is lucky to have her!
SARAH WAS EXTREMELY HELPFUL I AM VERY GRATEFUL AND IMPRESSED WITH HER PROFESSIONALISM.
When I tell you this credit union is terrible I went this morning to open an account after the rep stated that she needed to see her manager after I told i had filed bankruptcy a year ago she proceeds to tell me they cannot open an account …
Super friendly, very helpful, and really awesome lobby! Very family and comfort oriented.
I have a 97 year old friend that is very frustrated with the service at FAA/True sky. She, like most of you that are complaining, are long time customers. What is going on?? This lady friend does not have a computer, and she actually drove …
User experience at this bank has deteriorated to spending hours on the phone, a web application that is barely useable and customer service that is almost non existent. I’m an optimist and want to wait for them to grow into a better …
I have been a member for years and I used to get service at this bank. I have financed multiple vehicles and signature loans through the years, with all paid in full with no payments ever late. I tried just the other day to get a loan on a …
Terrible customer service and very rude. Avoid Carrisa at all costs. She rudely told me to change banks after not making an appt with them, which I was not aware of because of a snow day.. no worries I will be moving my 3 accounts to include my business account. She cares more about her power trip than your customer experience. ✌️
Wait online to speak to someone forever and after 30 minutes you feel it would be easier to go to a branch. Come in during day and only ONE person in lobby helping and ONE teller. English is a second language to majority of employees and …
Worst bank ever!
Tried to walk in not knowing you had to have an appt, Carisa was very hateful. Thankfully some other girl offered to help and apologized for how hateful Carissa …
Review of True Sky Credit Union Home Re-finance
We chose to use True Sky Credit Union for home re-finance in for several reason, we have always had exceptional service and love the small town feel of their …
At True Sky u have to have an appointment to use lobby. When u open a checking account they do not give u a debit card, but a credit card. I have been standing outside to just get a few dollars. Branch manager, was rudly nice. I had to stand outside to get my money.closing account BET!
WARNING!!!!! Worst bank ever!!!!! 1 teller line open???? This seems to be a habitual problem with this bank. Not enough employees to handle inside and drive thru. True sky has a management competency problem!!!!
Getting account information on the phone has become a real mess. Their security question process changes with the wind. It went from ss#, account, name… To acc#, name, ss#, or bypass code word… Now it’s address, acc#, name, ss#, …
They’ve gone down hill so much this past year. Can no longer DocuSign agreements with them, which makes it so hard for me to do business with them since I live outside of OK. They are now changing fees for wire transfers and 10 dollars to use your debit card anywhere. It’s like their goal is to run this CU in the ground
Been a customer for 10 years. Very disappointed in the lack of communication and the service.
Waited three days for a call back about a mishap on our account. The lady we …
I have been a member of this credit union since 1999 under its former name FAA ECU and considered it one of the finest credit unions in the state. Since becoming True Sky credit union, everything I liked about it has disappeared and I will …
My experience with True Sky Credit Union has been amazing! They were able to meet my financial needs, and I have found them to be amazingly responsive at every turn of the process. I have been doing business with TSC since 2010 and just re-signed with a new car loan again. I love doing business with True Sky Credit Union.
I’ve been with this credit union for years. My family used this bank for years. I came in to get a car loan, the *only reason* they wouldn’t give it was because I missed one payment almost 5 years ago with a different bank. 🙄 I’ll be finding a new bank and letting my family and friends know my poor experience. …
Avoid at all costs even if they offer a 0% loan. I just paid off a car loan, but it was reported to the credit bureaus as delinquent with $0 balance due. This happened a month ago and I thought they would correct it, but I took a credit …
I initially left a scathing review over the weekend. I will say TSCU reached out to me on Monday and listened to my concerns intently for about 30 minutes. They have acknowledged their shortcomings and have made assurances on their …
This is the worst bank. I have been a member for almost 10 years and this morning in order to cash a payroll check. They made me state my full name, account number, scan my ID and wouldn’t let me deposit my check until they demanded a date …
I live out of state and when I needed to withdraw money from my share account I would go online (use to have to call before internet) and do a check to myself. Well they said they mailed it and after two weeks I called to say I never …
Well I see why True Sky has the rating it does. First of all, the buildings are beautiful! but the service does not match. I opened an account with the thought of giving True Sky a chance, and I have been disappointed ever since. I’m sorry …
My family has been a member for many many years and when True Sky took over FFA this credit union has gone down hill. Just looked at my account and found charges dated October 2021 that they say are mine but have no proof and cannot offer …
This place has seriously gone down hill all the way from customer service to online account access. I’ve had an account here since childhood in the 1970s. I have since moved all my money, the only reason I still am forced to deal with them …
This company does not deserve one star. But had to put one star to be able to post. Been a member all my life but will be canceling all accounts asap. Once TrueSky took over from FAA the customer service and changes to the credit union have …
Nice staff got great rates love they free drinks sodas coffee hot chocolate also free cashier checks.
No reasoning ability at this CU. Everything is done automatically. They rearrange overdrafts to maximize fees. They have become a for profit institution; the complete opposite of a real credit union
Rudest nastiest hatefulest people (if you choose to call them that) I have ever had the displeasure of speaking with! Watch your tone, tho, as they will chastise you for gettingfrustrated! Impossible website, can’t just make a payment …
THE MOST MICKEY MOUSE BANK IN THE HISTORY OF BANKING
They recently started charging $2.50 at Transfund ATMs (7-11 and OnCue), and then they charge you another $1.00 service fee (that they don’t tell you about). …
Went to Yukon Branch to make arrangements for my CD IRA that is maturing. First the girl came out of her office and I proceeded to tell her my CD was maturing tomorrow and she said it will just roll over at a different rate. I said I may …
What can I say, not everyone is going to leave credit unions 5 star reviews because it affects peoples money and livelihood but I can say I’m pretty impressed with True Sky so far. They got my wife a 2.9% interest rate on a 2018 Mazda CX5 …
Applied for a home loan in early April but the loan officers have gradually become less and less professional and poor timely communication. We sent them all the paperwork but then they contacted us on Monday about one still missing. We …
I usually go to this place, the staff is really nice. Its just the organization is not at all great if you are asking for a service and the bank charge you a high fee I expect the same back. I went there to ask for copies from my history …
My husband and I were scammed online for $600 when buying the grandkids Christmas gifts. We were worried about how to go about the process so we drove to the main branch in Okc on 89th and Western. Jackie went above and beyond for us and …
Ana Munos, she is the best manager, she is kind and responsible.She knows everything about the bank and her job and is willing to give you the kindest way all the information you need no matter who you are or how you look like, she is bilingual and very helpful. The best experience.
When this bank was actually a credit union, FAA Credit Union they were great. Ever since it became Truesky they have made changes to account shave existed for nearly a decade and can basically be called a Bank of America. They just aren’t …
Quality service, means the tellers know what they’re doing and can do simple transactions. It would be nice if it were the same tellers every time you go in. I don’t care about new fixtures or new drive-thru I’m looking for a friendly place …
I financed a car through this location and it was flawless. They were so busy when I was in, but they handled me and everyone else with quickness, patience, and kindness. My rep was speedy, and friendly and made sure I had everything I needed before she left that evening.
I called the branch on Western today and I spoke with Ellen Borjas. She was professional and polite and very good at her job. I was having some problems and she solved them. An answer to a prayer. We love True Sky and we would recommend them for all your financial needs.
The Mustang Branch has always had poor customer service, but yesterday was my final straw. I went in with a simple issue that a teller could handle, but she stated she didn’t know how and set me up with another member. There was one …