The largest CDFI and second largest credit union in Montana, Clearwater is a values-based, member-owned financial co-operative … See more
Read More| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
| Friday | 8AM to 5PM |
3600 Brooks St, Missoula, MT 59801
Love this bank
You open late
Always friendly and professional!
Good people and service
I like thier solar panels
Extremely uniformed and rude over the phone.
Good people, nice and sorta fast
Always appreciated their services and values
Clearwater Credit Union is the best employer.
Very friendly helpful staff… a real part of our community
Thanks to Carla for going above and beyond today for helping me, much appreciated!!
I have had nothing but problems with this bank. and we are leaving this Bank
ever since changing names, its extremely hard to link accounts to other services.
Pretty disappointed in their COVID-19 relief program after banking with them for 3 years.
credit unions are much more reliable and trustworthy. Glad to have one in my area.
Usually pretty fast service. The last visit it took the person five minutes to find an email with the number of the person they were supposed to call.
One star is to many. The wont spell my name correctly or help me after getting my card stolen
Everyone I’ve talked to is friendly. Banking with the credit union eliminates the excess, ridiculous fees that I’ve been charged at banks.
Hands down one of the best customer service experiences I’ve ever had, never had a bad interaction with the staff at any of their locations in the more than 10 years I’ve been banking there
They are understanding, friendly, and have great rates. I have had no negative experiences in 9 years
For not even acknowledging Columbus Day.
They will not stand behind you when you are trying to dispute fraudulent charges. They will only stand with companies and not with the members. Do not join this credit union!
Good when it comes to security but getting checks has been a pain. Over $25 for basic checks and you have to jump through hoops for temporary checks. Too much hassle.
We have been members for many years and the customer service we receive is top notch! The branch manager Misty in Stevensville is the best of the best!!
Lesa was such a great help and a great loan officer when she helped us consolidate everything into one account. She made a stressful process, stress-free!
Terrible service someone bought many things of my bank card I caught it contacted Clearwater what was going on they told me nothing can be done about it. WHAT! I have a lot of money in Clearwater but not for long
Great service! Knowledgeable and helpful with auto loans, signature loans, and everyday transactions. Competitive loan rates. Wonderful tellers at the University branch.
I’ve been banking with them for years. My experience overall has been good with few issues, but when issues do arise they tend to be very difficult to resolve, requiring numerous phone calls and visits to my local branch.
We have been members of MFCU for over 30 years. They have consistently provided fantastic service. We feel as if we have a personal banker for loans. Highly recommended.
This is the best financial institution….ever. The service is always top notch and the tellers and desk staff are always friendly and professional. I always enjoy my weekly visit to the main office on Brooks.
I’ve been using this bank for a few years now and their customer service is great. I went in today to utilize their free notary service and the banking manager that helped me and further explained some of the documents was fantastic!
Not a secure banking facility allows face to face withdraws with out checking identification. i had a significant amount of money saved for a rainy day, leaving the account open a year and a half ago. I recently called MFCU to withdrawl the …
My incredible banking experience began in 2006 when Mary, Ryan and many others at the UM branch brightened my day each time I came in. It continued when I worked with Ginnie and other MFCU staff members throughout the community and saw them …
Some how their ATM’S wont accept my deposit this weekend , I tried 2 diff ones, and I cant put money in to allow my bills to clear. I work a 12hr day and cant get to a bank in the day.Im sure they’ll be quick to charge me a overdraft fee when my card charges go through. Poor service for a credit union
During Covid you have to do everything over the phone. I called and talked to a lady twice and she was rude. Never had anyone ever be rude and I’ve been banking here for over 20 years. Apparently since you don’t have to see them face to …
Got approved for then denied a loan all because nobody bothered to notice the area I live is outside thier area of service. Feel like thats a pretty easy thing to check from the beginning and a pointless waste of two weeks of my time. …
I had them complete a Broker Price Opinion on my home which is 5 bedrooms and 2 baths and 2000 sq ft. The company they hired has a one star rating out of Littleton CO, and they proceeded to assess my property as only having 3 bedrooms and 1 …
I have been with this MFCU off and on for over 20 years and always loved them. Unfortunately in the past year I’ve seen service drop off dramatically. I now routinely wait at least 15 minutes in the drive-through no matter what time of day …
Overall I am pleased. There are always lots of people in the drive thru and the lobby, so I think more people in Missoula bank here than at some of the big name banks. I like to support local, and they are certainly local.
I’m just going to reiterate what another reviewer said about hidden fees. Up until recently, I had a very good experience with MFCU. Staff was helpful and they seemed to be looking out for my interests when I applied for a car loan. The …
Ive been with Missoula fed since I was 16, I’m now 20 and am getting incredibly fed up by their behavior I had a late loan payment which I told the loan officer I would be paying by the 30th as you can see today is the 28th and I’ve been …
Watch your account closely. They set up policies to legally steal your money. I used their “handy” automatic bill pay for a few months, and then discontinued using it. While you can sign up for BillPay super easy and online, it’s their fine …
Our family has our personal accounts here and our business accounts. We really love the attention of care we get for both personal and commercial transactions. Everyone that I meet from, teller to lender to CEO, really have the best attitudes. There is a real sense of community at Clearwater. Thanks all!
I was reading the reviews since i was board and to tell you the truth most of the complaints apply to all banks when it comes to fee’s and not using your account for a period of time. For service if you go near closing yes they are really …
Not only did one of their personal account representatives make a horrible “clerical” error when setting up our account (I caught the mistake not them), I have found them to be the slowest bank I have ever been to. When using the drive up …
I am a payee for a family member, and because of Covid-19 backing up the wait list for people to get their licenses at the DMV, we were unable to cash a check today by no fault of Clearwater. I explained our situation and Trey at the Brooks …
Have had loans with MFCU for over 10 years with no late payments and an overall good experiences. My last visit however changed my opinion a great deal and I won’t be going back. I wanted to refinance a credit card with the new Clearwater …
I’ve Been with MFCU for about two years now. I love them!! I was able to get a credit card to build my credit as well as a loan to help fix my past credit issues. some times there is a bit of a wait to be seen in the lobby, however its fine …
It was so easy to set up a new account and Jenny is so helpful! I was able to save $65 a month through a refinance and it is extremely helpful! Couldn’t be more pleased!
New to the Missoula Montana area, and with a strong preference for credit unions, I selected the Missoula Federal Credit Union as my business banking institution of choice. My first experience was on a Tuesday morning – I went in to open an …
Used to be good, but the last couple of years everything has been slowly getting worse. The last few months ACH transfers have become unreliable, with autopay services that have worked without issue since 2015 or 2016 suddenly getting …
I have had 3 car loans and 2 personal loans through missoula fed/Clearwater credit union. All of which have been seamless! They are always happy to help in anyway that they can & they do it with a Friendly & hospitable disposition. If …
Clearwater Credit Union sponsors the fair/4H/FFA, all of which teach children to abuse, exploit, and kill innocent beings. Who knows what else they are doing w our money.
We had an appointment with Katelyn regarding a loan and she was so helpful! Very professional, informative, and a super positive experience overall! She answered all of our questions and even gave us additional resources to help along the way!
Great institution to do business. The staff is friendly and professional offering sound financial counsel to those seeking to improve their credit score. They are knowledgeable & up front and aren’t shy about sharing their values and …
What bank closes the lobby before most people even get off work? I left work early today to get something notarized, and the doors were locked by 4:30 despite Google hours saying they close at 5pm. Apparently, the lobby closes at 4:30 but …
I appreciate CCU’s knowledgeable and friendly staff. Over the years, I’ve needed assistance with car and home loans, various savings/checking accounts, insurance payments for home repairs (not as easy as it sounds) and more. They’ve always …
Clearwater has been amazing to me in multiple ways. I had two of their employees come talk to my personal finance class about credit and the students learned a ton and loved having them. They easily asked 50 questions. I also have loans …