Explore Sheraton Vacation Club and Westin Vacation Club timeshare ownership with Vistana and get access to exclusive discounts and experiences. … See more
(Translated by Google) Beware of this chain, it is a real scam at first, they ask you for 2,600 dollars charged to your account after you sign the documents, you think you are already the owner of the villa, so they make you see it, they …
(Translated by Google) Do not get into this scam, my mom joined many years ago and since she knows very little about technology she just keeps paying for it, so I have been trying to sell it for her and Vistana’s response was: we receive it …
Absolute worse. Do not fall for their scammed timeshare. They are horrible with customer response time and than penalize you for being late on a payment because THEY FAILED to return your call. …
Absolute worse. Do not fall for their scammed timeshare. They are horrible with customer response time and than penalize you for being late on a payment because THEY FAILED to return your call. …
I got introduced to this plan during my last visit to Orlando in Jan 2018 and I’m still paying for my mistake not happy at all that no one can answer any of my questions would love to know how can I Cancel the plan I’m paying without …
By far the worst call center in the business, even worse than Comcast, which is the dregs of any industry. Fours days now without a call back and now the call center just drops the call.
DO NOT GO!! THEIR CUSTOMER SERIVCE, IS A JOKE TO THEM. THEY HAVE NONE. MY VACA WAS RUINED!!! Accidentally left a whole closet of stuff. (it was a case where he though I did it, I thought he did it.) My husband 2 pairs of good shoes, his …
Don’t do it. Run away. Just a scam. Never can get anyone on the phone. Never any availability when trying to book online. Wish i wouldn’t have ever bought the timeshare.
Terrible customer service. I’ve called 10 times in two months and I get a different story every time. I could write a novel. If you are thinking about joining Vistana – – – RUN!!!!!
Refuse to allow me to use my timeshare the way that I want to use it. I want to send my family on a vacation, but they want to charge me to change the name so they can check in. If I rented it to someone, ok I pay the fee, but I am …
When you call the reservation line it is over an hour wait if they pick up at all. I left my number to “hold my place in line”, its officially been three hours and no call back. I feel that the company is hiding something and do not want to …
extremely disappointed in the customer service. After spending over $100k with this company to be a premium elite member, the phone number they give you is BOGUS. There is no separate premium elite number or special services. They will …
Terrible company!!!!! I wouldn’t recommend it to anybody. They are not very understanding when it came to this corona outbreak as they didn’t extend the bank option deadline or even waive the banking fee. They know this year is not a good …
VSE is applying restrictions to paid StarOptions that were cancelled due to the COVID. VSE is keenly aware that the most sought after resorts are booked and sold out 1 year to 8 months in advance, no where near the maximum 120-day …
This all sounds good and its exciting BUT i regret ever getting involved with them. They make it sound so simple to make your reservations but its truly a nightmare. We haven’t been able to use ours in 3 years ,they are always booked even …
Please beware of entering any contract with Vistana Signature Experiences. I have found them to have very unethical business practices and to treat their “owners” poorly. From personal experience I can say that respect, compassion, and honesty is something that is lacking. Don’t be pressured or bullied by them, say NO and walk away!
My family comes here every year and this year we were likely going to be in the Lakes. I talked to Bianca and she was able to accommodate and get us in the Spas! We have 5-6 condos of people coming this year and we are so thankful we will …
Sent an over amount check when refinanced house and paid off last 2 timeshares. Someone there had the check cashed which was from an equity firm and decided to keep the excess money due me since the balance was less than the amount sent. If …
I was treated very disrespectful by salesman Matt Taylor at Orlando location. Matt wanted to sell me a vacation club membership, but became very aggressive and condescending when I declined the offer. After informing Matt that my partner …
This timeshare company is a disappointment. Save your money and rent a vacation property. We purchased from a resale vendor and were promised the same amenities, etc, which were due all owners. Don’t think for a moment, though, that we haven’t been treated like the “ugly stepchild” from day one.
In 2018, I was asked to listen to a presentation at Vistana Signature Resort in Orlando, Florida. The representatives used gifts and often tied Marriot Hotels to their offer along with a Starwood/Bonvoy American Express card in lieu of …
Don’t believe the reviews!!! Great customer service!! I lost a reservation and called customer service, they told me the reservation was unavailable at this time. The same person called me back within 48 hours and told me they rectified the …
Day 1: This is one of the most dishonest and falsely reputable companies boasting flex vacation packages that I have come across. When you try to contact them to express concerns or dissent, they completely ignore you. Even stopping …
It was the worst experience. I got an invitation by email. Afterward, I bought the packages which told I have to attend the invitation. I put me and my husband name for it. They never say that must 2 persons must attend the presentation. …
Don’t go! Timeshare is a scam! Spent the last three hours signing documents and getting ready to celebrate being a Marriott owner when come to find out at last minute we were not! They even tried to hustle the application by telling us to …
Vistana has one thing in mind and it is not you. From the lies we were told when we purchased our villa (they will never build on that property next to us) to the callous manner that we have been treated during Covid (no exceptions you …
Worst experience and not even a timeshare holder, only doing a “deal” through Marriott. It’s impossible to set up dates to reserve the rooms. Customer service is abysmal and there’s no way to get your money back, but there IS a way for them …
It’s just one thing after another with Vistana. We have an ownership with Sheraton Flex Points that
we haven’t ever been able to use. No one is ever available to speak with us in …
Please do not put your trust in Vistana Signature Experiences. We have had nothing but a bad experience with their company. We own 4 separate timeshares, which have been a complete nightmare. The annual maintenance fees are constantly …
Good way to get stuck with a lifetime of maintenance fees. High pressure sales. There is NO resale value in what you purchase. I’ll give you mine for free. I don’t know how anyone that works for this scam corp sleeps at night. So many strings attached and limitations, you are better of paying for your vacations as you go. More
My husband and I have been livid with the fact that the ownership we are now locked into, is in no way comparable to all the many commitments that were made to us. This has been the most disappointing and expensive wasted purchase we’ve …
I just received some of the most distaste-fullest customer service. I have ever received from a customer service agent by the name of Ruby I called to clarify an account that .I have had since August 5, 2013 . I called to verify an …
Worst business practices. I bought in 2007 and have paid maintenance fees consistently every year. Somehow I forgot to pay in 2020 and by 2021, when I was about to pay again, they said my ownership has been canceled (WITHOUT ANY NOTICE). No …
I’m one of the new owner and I will not wish to have anyone else to be trapped in this scam this people having. When they first try to sell you the timeshare all the stuffs they said was only 20% true and after you buy it they start …
I am looking to get a class action lawsuit going against this corrupt company . I will be posting the lawyer information once I get one that will represent us for all the thousand of complaints I have …
No correspondence whatsoever for a year. My last statement for fees came to my new address and was paid. After no contact for a year I tried to access my account only to learn it is being foreclosed due to no payment of fees. This is one shady company. As soon as I restorey good name I am getting rid of it.
This timeshare company is getting ridiculous. On top of raising maintenance fees by leaps and bounds yearly, they are lowering the customer standard to hitting bottom. Haven’t been about to contact customer service in days and they system for using the timeshare has been down constantly. My upcoming vacation plans are getting ruined!
Since the merger, the customer service and communication has been terrible. The Westin Resorts (prior to the merger) themselves were great. Less than 2 years after our purchase (Before we went on our first normal usage of the program), …
We have had negative experiences for the last 8 or so years with the Vistana concierge services, who are supposed to be there to help and serve. We no longer ask any questions of a concierge, or even make eye contact because we do not want …
(Translated by Google) Terrible customer service!!!!
(Original) …
(Translated by Google) Beware of this chain, it is a real scam at first, they ask you for 2,600 dollars charged to your account after you sign the documents, you think you are already the owner of the villa, so they make you see it, they …
(Translated by Google) Do not get into this scam, my mom joined many years ago and since she knows very little about technology she just keeps paying for it, so I have been trying to sell it for her and Vistana’s response was: we receive it …
Absolute worse. Do not fall for their scammed timeshare. They are horrible with customer response time and than penalize you for being late on a payment because THEY FAILED to return your call. …
Absolute worse. Do not fall for their scammed timeshare. They are horrible with customer response time and than penalize you for being late on a payment because THEY FAILED to return your call. …
Stay away!!!
Great environment
Very clean
Beautiful office.
Great service, always satisfied
Excellent experience with each visit
Call center for Westin, Sheraton time shares
Friendly staff.. very knowledgeable about the prouduct
Very nice office. Easy to get to.
Save yourself the money and the headache… just don’t do it!
Deborah is a C U Next Tuesday.
Corporate building. Great place to work 😉
Biggest scam ever! Do not trust this company! They are fraud! Do some research!
Misrepresent owners packages and how options can be used. Make sure to double check everything you are being told.
Awesome service and accommodations. Go out of there way to make you happy with your vacation experience.
I got introduced to this plan during my last visit to Orlando in Jan 2018 and I’m still paying for my mistake not happy at all that no one can answer any of my questions would love to know how can I Cancel the plan I’m paying without …
By far the worst call center in the business, even worse than Comcast, which is the dregs of any industry. Fours days now without a call back and now the call center just drops the call.
I don’t understand the bad reviews, customer service is friendly and upfront!
DO NOT GO!! THEIR CUSTOMER SERIVCE, IS A JOKE TO THEM. THEY HAVE NONE. MY VACA WAS RUINED!!! Accidentally left a whole closet of stuff. (it was a case where he though I did it, I thought he did it.) My husband 2 pairs of good shoes, his …
Don’t do it. Run away. Just a scam. Never can get anyone on the phone. Never any availability when trying to book online. Wish i wouldn’t have ever bought the timeshare.
Terrible customer service. I’ve called 10 times in two months and I get a different story every time. I could write a novel. If you are thinking about joining Vistana – – – RUN!!!!!
Refuse to allow me to use my timeshare the way that I want to use it. I want to send my family on a vacation, but they want to charge me to change the name so they can check in. If I rented it to someone, ok I pay the fee, but I am …
When you call the reservation line it is over an hour wait if they pick up at all. I left my number to “hold my place in line”, its officially been three hours and no call back. I feel that the company is hiding something and do not want to …
extremely disappointed in the customer service. After spending over $100k with this company to be a premium elite member, the phone number they give you is BOGUS. There is no separate premium elite number or special services. They will …
Terrible company!!!!! I wouldn’t recommend it to anybody. They are not very understanding when it came to this corona outbreak as they didn’t extend the bank option deadline or even waive the banking fee. They know this year is not a good …
VSE is applying restrictions to paid StarOptions that were cancelled due to the COVID. VSE is keenly aware that the most sought after resorts are booked and sold out 1 year to 8 months in advance, no where near the maximum 120-day …
This all sounds good and its exciting BUT i regret ever getting involved with them. They make it sound so simple to make your reservations but its truly a nightmare. We haven’t been able to use ours in 3 years ,they are always booked even …
Please beware of entering any contract with Vistana Signature Experiences. I have found them to have very unethical business practices and to treat their “owners” poorly. From personal experience I can say that respect, compassion, and honesty is something that is lacking. Don’t be pressured or bullied by them, say NO and walk away!
My family comes here every year and this year we were likely going to be in the Lakes. I talked to Bianca and she was able to accommodate and get us in the Spas! We have 5-6 condos of people coming this year and we are so thankful we will …
Sent an over amount check when refinanced house and paid off last 2 timeshares. Someone there had the check cashed which was from an equity firm and decided to keep the excess money due me since the balance was less than the amount sent. If …
I was treated very disrespectful by salesman Matt Taylor at Orlando location. Matt wanted to sell me a vacation club membership, but became very aggressive and condescending when I declined the offer. After informing Matt that my partner …
This timeshare company is a disappointment. Save your money and rent a vacation property. We purchased from a resale vendor and were promised the same amenities, etc, which were due all owners. Don’t think for a moment, though, that we haven’t been treated like the “ugly stepchild” from day one.
In 2018, I was asked to listen to a presentation at Vistana Signature Resort in Orlando, Florida. The representatives used gifts and often tied Marriot Hotels to their offer along with a Starwood/Bonvoy American Express card in lieu of …
Don’t believe the reviews!!! Great customer service!! I lost a reservation and called customer service, they told me the reservation was unavailable at this time. The same person called me back within 48 hours and told me they rectified the …
Day 1: This is one of the most dishonest and falsely reputable companies boasting flex vacation packages that I have come across. When you try to contact them to express concerns or dissent, they completely ignore you. Even stopping …
They NEVER have availability. This is my third year trying as an owner. Its terrible.
It was the worst experience. I got an invitation by email. Afterward, I bought the packages which told I have to attend the invitation. I put me and my husband name for it. They never say that must 2 persons must attend the presentation. …
Don’t go! Timeshare is a scam! Spent the last three hours signing documents and getting ready to celebrate being a Marriott owner when come to find out at last minute we were not! They even tried to hustle the application by telling us to …
Vistana has one thing in mind and it is not you. From the lies we were told when we purchased our villa (they will never build on that property next to us) to the callous manner that we have been treated during Covid (no exceptions you …
Worst experience and not even a timeshare holder, only doing a “deal” through Marriott. It’s impossible to set up dates to reserve the rooms. Customer service is abysmal and there’s no way to get your money back, but there IS a way for them …
It’s just one thing after another with Vistana. We have an ownership with Sheraton Flex Points that
we haven’t ever been able to use. No one is ever available to speak with us in …
Please do not put your trust in Vistana Signature Experiences. We have had nothing but a bad experience with their company. We own 4 separate timeshares, which have been a complete nightmare. The annual maintenance fees are constantly …
Good way to get stuck with a lifetime of maintenance fees. High pressure sales. There is NO resale value in what you purchase. I’ll give you mine for free. I don’t know how anyone that works for this scam corp sleeps at night. So many strings attached and limitations, you are better of paying for your vacations as you go. More
My husband and I have been livid with the fact that the ownership we are now locked into, is in no way comparable to all the many commitments that were made to us. This has been the most disappointing and expensive wasted purchase we’ve …
I just received some of the most distaste-fullest customer service. I have ever received from a customer service agent by the name of Ruby I called to clarify an account that .I have had since August 5, 2013 . I called to verify an …
Worst business practices. I bought in 2007 and have paid maintenance fees consistently every year. Somehow I forgot to pay in 2020 and by 2021, when I was about to pay again, they said my ownership has been canceled (WITHOUT ANY NOTICE). No …
I’m one of the new owner and I will not wish to have anyone else to be trapped in this scam this people having. When they first try to sell you the timeshare all the stuffs they said was only 20% true and after you buy it they start …
I am looking to get a class action lawsuit going against this corrupt company . I will be posting the lawyer information once I get one that will represent us for all the thousand of complaints I have …
No correspondence whatsoever for a year. My last statement for fees came to my new address and was paid. After no contact for a year I tried to access my account only to learn it is being foreclosed due to no payment of fees. This is one shady company. As soon as I restorey good name I am getting rid of it.
This timeshare company is getting ridiculous. On top of raising maintenance fees by leaps and bounds yearly, they are lowering the customer standard to hitting bottom. Haven’t been about to contact customer service in days and they system for using the timeshare has been down constantly. My upcoming vacation plans are getting ruined!
Since the merger, the customer service and communication has been terrible. The Westin Resorts (prior to the merger) themselves were great. Less than 2 years after our purchase (Before we went on our first normal usage of the program), …
We have had negative experiences for the last 8 or so years with the Vistana concierge services, who are supposed to be there to help and serve. We no longer ask any questions of a concierge, or even make eye contact because we do not want …