HVAC, electrical, plumbing & gas services for your office and construction projects in the Orlando FL area. (407) 841-3310. Mechanical Services. See more
I can’t even fathom how this company is still in business. I run a multimillion dollar company in downtown Orlando if I conducted business the way they do we would be out of business. Not professional, techs and managers will lie right to your face.
Your team member REGINO was absolutely awesome – I would highly recommend your service. Please relay to Reigino how I greatly appreciate him, truly professionally and kind!!
Thank you, 🙏🏻 thank you!! …
Called to setup a service call which took two weeks, Westbrook called on the day of the appointment and they had to cancel the appointment and reschedule which was another two weeks. Why does it take a month to schedule service??????
I guess they are not interested in my business!!!
Great service information before and after service was completed.The service tect Jasons was knowledge of his craft.Thanks he got the unit up and running.Great Job will recommend Westbrook anytime.
Ripped my mother off completely. Techs lied to her sold her an insanely expensive thermostat she didn’t need or could use. Just pathetic ripping off the elderly.
Matt was very proffesional and courteous. I was having regular maintenace done and he conducted everything in a timely knowledgeable manner answering any questions I had.
Residential customers are referred to Service Experts who act like they are an arm of Westbrook only you get a call center in Texas who sent me a plumber who was actually in Cocoa Beach and wasn’t going to come to my home until almost midnight . Unacceptable !
My service person was knowledgeable, kept me informed throughout the process and asked me what I wanted to make sure I got what I needed. I enjoy this level of service and recommend to anyone who needs help.
Whoever the hell is driving your truck 1607 right now needs to be sent back to drivers school. Cut literally right out in front of me as I was coming to a green light and slammed on brakes in front of me blocking in at a red light. Y12 KUI (Tag number) Ford F-150
Our service man was cordial and efficient, arriving promptly and wasting no time, especially nice since it was 9:00 p.m. Having a service contract made the cost very reasonable.
Very rude man and unsafe driver van #1210 almost hit my vehicle while my baby was in his carseat. I had to swirve and I would like you to fix this problem WestBrook, I will let everyone know to stay away from 1210.
Matt is a very knowledgeable and professional technician. He has been to my house twice over the last two years and I’ve always received excellent service.
Arrived On Time – Polite and explained in simple terms resolution to our problem – Excellent Service Skills and talent! Price was reasonable also! THANK YOU
Matt was incredibly helpful. Fixed a leaking coil and didn’t try to up-sell in anyway. Will definitely be using westbrook in the future for AC problems. 5/5.
Jason performed the routine semi-annual maintenance. He also replaced the worn out exterior flex tubing. Jason was extermely courteous and friendly. He wanted ensure that he addressed.any specificissues and.concetns during his visit.
Angel and Ramses were both very polite. They explained what was needed. Work was done in a timely manner. They cleaned up afterwards. I’m very happy their work.
Communication problems between salesman and installers. Additional communication problems with the client and installers. Had to reset compressor location. Installation of compressor still questionable. …
Needed Immediate service and Westbrook did not blink an Eye and helped us get our project completed. The staff at Westbrook is friendly and Knowledgeable.
If you see any of these vans on the road, STEER CLEAR. They will cut you off, won’t use their blinkers, slam on their brakes and attempt to run you off the road. The most unprofessional and unsafe driver I’ve ever seen.
I couldn’t be any more impressed. Matthew was professional and courteous. No upsale pressure and got our AC back quick and made sure we were maintaining the system correctly … without upsale pressure. Thank you Matthew!
It has been nothing but great people with great ideas. They made me feel so comfortable from day one. My background is extensive and with dealing with each and everyone of the Westbrook teammates, I never felt out of place or uncomfortable. …
My service person was punctual, professional and polite. The job was done throughly and my questions were answered completely. I am very pleased and would freely recommend Jose and Westbrook
Had a leaking disposal and Charles Plemmons did a great job. Found an additional problem that I was unaware of and spent extra time to ensure job done correctly. Will definitely use again!
I called the company on Friday and got an appointment on the coming Monday to look at the leaking shower. I didn’t get any call on Monday. I called Tuesday and was told that someone was working on an estimate and that it will be a …
Our technician was very professional and expertly explained everything to us. He was very clear about the issues and how to fix them. We highly recommend Westbrook.
David was incredibly thorough, and taught me a lot about my HVAC in the hour he was at my townhome today. I will be calling Westbrook again for other services, and I’ll be asking for Mr. Garcia Del Valle next time my HVAC needs attention.
Remodeled our kitchen requiring plumbing and the addition of gas into the home for kitchen appliances as well as new tankless-gas hot water heater and a gas clothes dryer. Jay (First name Waylon) Jones was more than we could have asked for. …
These guys are a HORRIBLE. I spent $7000 with them on a new unit and they have been to my house making repairst more than 12 times in 2 years since it was installed! No lie! Now they ENDED their residential division. This company is …
Jason is on top for knowledge, experience and honesty. He was very pleasant, courteous and took care of our AC problem expeditiously. We will request Jason the next time we have an issue.
It was a very positive experience. The technician, Ramsys Rodriguez was not only able to find the source of our problem, but in a very efficient way solve it. He was pleasant, respectful and very professional.
Jason – professional, friendly, and explained everything he was going to do and then did it. Great company with terrific employees. If I need A/C or electric or plumbing help they are who I call from now on. Thank you JASON
I have never dealt with a less knowledge group of people in my entire life. After replacing my entire A/C unit, I still have no A/C. There is always another part that needs to be replaced. I have paid for an entire new unit, and then …
Did maintenance work on AC. and was given a time btw 10 to 2. The technician called 20 minutes before he arrived. And worked on an AC was very nice and professional. Thankful for the service and ease of job.
To make the house more energy efficient, I called Westbrook to come out and give me a quote on replacing my 40+ year old ductwork. I was requesting a metal duct trunkline for the two main runs in the attic, and flexible ducts for all the …
I recently acquired your tech. Lester Webre to relocate an existing water fountain in one of my company buildings. To perform this task he was required to penetrate a block wall and extend the plumbing to the existing system, a task that I …
We needed our outside AC unit relocated. A rep came out quickly and provided us with an estimate the next day. Within a week we had the work scheduled and completed. The techs were detail oriented and made sure that all my questions were answered. Very competitive pricing!
Extremely poor response from the AC unit service side. We called TWICE in reference to service to our AC unit after business hours, both times a different operator recorded our contact information but we NEVER received a call in return. …
Angel arrived on time, was such a gentleman, explaining what he was checking, potential problems and solutions and in general did an excellent job. It was a pleasure to have such a kind, efficient representative of Westbrook in our home.
Used Westbrook to install a gas range. Wish I had gone electric! Was told they would be there between 10am and 12 noon. Didn’t show until almost 2, with no apology or call saying they were late. Had to lose a full day’s work waiting for …
Mr. Miguel and Chris came out today to replace a gas water heater and to fix the vent tube that had gotten disconnected by our roofer. Both Mr. Miguel and Chris took the time to explain to me what the problem was up in the attic and the …
As long time members of Westbook’s Comfort Club we have found this ‘local’ company to be professional, responsive, and competitively priced for all our electrical, plumbing, gas and HVAC needs. The most recent event was the installation of …
Overall good service. Total house repipe on a 1924 historic home. Our service technician, Dante, was spectacular and would recommend him to anyone getting a repiping. We have an older house so some challenges with that. The main line …
We have used Westbrook for many service calls for our orlando property management company. We found their service to be good and for a licensed contractor their prices are reasonable and acceptable. They have an emergency service for after hours calls which is very useful.
Josh and Jay came out to install a tank less Rinnai water heater at my residence. The two were extremely knowledgeable and were friendly, courteous, and explained what the process was. Awesome job!
Our family was grateful to have the opportunity to come across a company like Westbrook plumbing. Our water heater went out in the middle of the night and we did not know who to call. My father recommended to call TECO the gas company.To …
I had an appointment to put in a new shut off valve for the oven. My appointment time came and went. I called to check on things. Was told a message would be given. It is now more than 3 hours since I called. Nothing. My business is going elsewhere.
i had called and left messages yesterday (sunday) on 5 different electricians / businesses that claim to have 24hr service or emergency repairs on weekends. I must say, this is the ONLY company that answered the phone and had an actual …
Got them through the gas company. Made an appointment on Thursday for Monday morning 8 AM. On Friday at 4:50 they called and canceled it , left me a message had a big job at the hospital and couldn’t make it. Tried calling back left several messages never heard back from them.
When we called westbrook services about our underground leak, the office assigned a tech to come out the same day. Ralph V. Arroved and was so professional and extremly friendly. He diagnosed our problem and advised us to also speak with …
Jose Valles came to my home to preform the semi annual service on my air conditioner. While here he discovered that the blower on my less than two year old Lennix system was no longer working. Since I had taken the day off in order to be …
We needed to have our plumbing lines repaired after a tree uprooted and broke our water lines. Westbrook did a fantastic job making sure our water service was restored. We are so pleased with the service we received.
If you are looking to replace a heat pump be forewarned that their sales people use the oldest bait and switch sales techniques. He will quote you something by phone and email, then during the house appointment very quickly tries to switch you to a higher priced unit with a bunch of reasons why he can’t meet the first quote number.
Westbrook dispatched (very pleasant office to speak with) a Tech the same day. Their Tech, Chad provided a quick diagnosis, yet thorough servicing and repair (part replacement) of our A/C. His advice and expertise were appreciated – Thanks!
On Friday, Sept 29, our A/C stopped working so we called and they sent a guy in on Saturday Sept 30th and he said that our top of the line A/C unit needed a new motor part. They would order it as we are covered by our annual support …
Had a plumbing emergency with a house full of guests. Westbrook responded quickly and replaced a failed sump pump within a few hours. Knowledgeable plumber sent to our home knew what he was doing, was fast and pleasant.
The Westbrook man spent over two hours working on our 12-year-old air-conditioner, which I was afraid would be unfixable. He fixed it, and he never got grumpy about going up and downstairs and into the attic and out in the yard about 30 …
I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they …
Matt and Jonathan were very professional and polite. They both went above and beyond just a service call. I had to have my TXV? Valve replaced so my heat would function and it turned out to be a very complex repair. Jonathan even repaired a wall anchor for my thermostat, I will be using Westbrook from here on out.
We had a couple problems with our system, and David Garcia, our tech, took responsibility, diagnosed the problems, and was able to get everything running and operating efficiently. He was persistent, professional, and had a calming …
Westbrook has always proven to be extremely professional. They show up, on time, with a smile. Today Marvin navigated a small plumbing mess I had, in addition to the more routine work previously scheduled. He couldn’t have been nicer and …
Barry was able to successfully get our hot water working to our complete satisfaction. We had been unhappy with the tankless hot water system since we bought the house 2 years ago. He changed the system and now it works perfectly. THANK YOU!!!!
Westbrook technician, Terrance, was the epitome of professionalism as he serviced my AC unit. He was unfailingly polite and informative when I asked a few questions to understand the process better. I wouldn’t hesitate to give Westbrook and Terrance 5 star ratings for their performance.
The representative quickly diagnosed the problem (bad fan motor), called the office to check for the warranty information (covered), installed the new motor (from his truck), and tested the system for cooling. He also did the annual maintenance check which was scheduled for the following week. No complaints. Good service call.
Requested service online at 7 AM on a Tuesday by 8:40 AM I had not been called back so I gave them a call on the phone. (How many people were ahead of me at 7 AM that they couldn’t contact me within an hour and a half?) I was told that they …
Chad did a great job of assessing the issues with my AC unit and recommending options for replacement in the future. He explained how unreasonably high my electric bill was due to the inefficiencies of my AC unit. I look forward to having Westbrook back out to do the full replacement soon.
Had an HVAC problem over the Labor Day weekend. Westbrook responsively dispatched Gene to our home where he immediately identified and spot welded a leaking evaporator coil, and placed a new coil on order. The service and demeanor were outstanding!! Thank you!
I called Westbrook to schedule my bi-annual A/C checkup. Nothing was wrong with my A/C unit but I wanted the checkup before I went on vacation. The service rep (Clint Alexander) was very personable and knowledgeable. He explained something …
I called Westbrook HVAC services to replace the company I had doing my HVAC services because my neighbor highly recommended Westbrook, especially their Comfort Assurance Club. I look forward to reliable service from Westbrook, and if all your techs are as good as Jean Acosta, then I expect a long relationship with Westbrook!
Tech was knowledgeable and professional. Detected the issue quickly with the utility companies equipment and repaired it. The gas utility company didn’t even try to repair or test their own equipment when we called them to report smelling …
Our service tech Terrence was great and has serviced our house in the past. We had two appointments yesterday – one last visit at our old house and initial visit at our new home. Both systems checked thoroughly and efficiently. Wouldn’t mind having Terrence as our go-to tech for all future maintenance checks.
I needed some electrical work and ac work to fix some inspection findings before I sold my house. I called Westbrook because I’ve used them before and I knew they we good. Rich showed up at 7:30 for the ac work in the hot attic and got it …
I have used Westbrook repeatedly over the last 10 years for A/C, plumbing and electrical. My mother also uses Westbrook for those 3 services. We have been extremely happy with all the services, the pricing and the service people. We …
We had a brand new system installed in July 2018. Westbrook has moved away from residential which would be fine if they had referred us to a competent company to handle our warranty repair. The system has totally stopped working and the …
As always a professional job. I’ve been using Westbrook for years and while they may be a little more expensive than other companies, I always have reliable, courteous and professional people show up. I’ve used them for A/C, electric and plumbing and have always had a good experience.
Barry the plumbing tech was very polite and professional. He repaired my main water line leak in my yard leaving the area as if nothing had happened. Their air conditioning, electricians and plumbers are the best.
I’ve lived in Florida for over 24 years, and I can honestly say using Westbrook was the BEST decision I ever made as it related to my plumbing and gas repairs. Their professional, honest staff exceeded my expectations as they tirelessly …
Mike was very professional. From the time he arrived to give me an estimate to when the job was completed. The estimate was correct, the job was completed on time, he was always on time. The job that was done looks very nice. The job site …
Westbrook bailed us out when our air conditioner quit on us. The tech arrived within the window that was promised to us and was very polite and courteous. He promptly diagnosed the problem, communicated the issue to us and, with our …
I have been using Westbrook for my HVAC maintenance going on 7 to 8 years now. I find everyone in the company to be very helpful, professional and most of all honest. My background in engineering and management always leads to critical analysis and I find when dealing with Westbrook staff my impressions are validated every time.
I received timely and excellent service for my kitchen plumbing repair work! My work was done by Charles who had the knowledge, skill and perseverance to do the job. I am very grateful that he was thorough and completed the work that was needed. Thank you Charles and Westbrook!
Edwin is a great and personable sales person for Westbrook. He listened to what we wanted in an air conditioner and worked with our schedule to get the unit as quickly as possible. We were so impressed with our first purchase that we got …
Above and beyond my expectations
The service tech Jose V. came out only to install a WiFi thermostat and i mentioned to him that my AC was taking a little longer that normal to reach the set …
I ordered a tankless water heater to be installed on my property June 27, 2019. It took them until December 2019 to finally install the water heater. Now they claim I still have an open permit on my property and they haven’t been able to …
Westbrook has the best customer service I have experienced. Mike performed the work on our house and I couldn’t be happier. He was well informed, honest, and fast. I will definitely use Westbrook (and preferably Mike) again!
Wanted to have a fire pit installed on our pool deck. We had 3 estimates….The first was the lowest, the second from Westbrook was in the middle, and the third was double the lowest estimate we received. We decided to go with Westbrook …
Terrible experience. Two days of false promises and missed appointments. I was provided a service window of 1-5pm for an A/C service call. I was told the technician would call 30 minutes prior to arrival. At 5:15pm I still hadn’t …
Wanted to extend our heartfelt thanks to our Service Tech – Terrance. We are long time Westbrook Comfort Club customer’s and our a/c heater suddenly stopped working last night. Brrrr… Customer Service was able to schedule us quickly for a …
TECO came to my house and told me there was a gas line break in my area and they would have to turn my system off for a few hours. Later that day they came back to turn system back on and said they “found” a small leak and I should outside …
Westbrook no longer installs HVAC systems for residential clients. My installation occurred in May of 2015. I purchased a Trane system with the 10 years parts and service warranty offered by Westbrook, not the manufacturer. The service …
I am a combat wounded disabled vet and I will never recommend these people to my veteran groups after screwing me over like this:
Our A/C stopped cooling sometime last night, so I called them this morning and a …
If I could leave negative stars I would. I have never experienced a company that requires you to call them three times to simply set up an appointment for someone to come give you a quote. When I first spoke with them, I asked to put me on …
My techs were the best. Very professional, courteous, knowledgeable of their trade. You need more guys like Angel and Eric. Would def call and ask for them if i ever have a problem with my AC again. Great job guys.
I signed a contract with Westbrook to install a tankless gas water heater in APRIL 2019. It’s now January, 2020 and they still haven’t finished the work that was contracted! They came to my house 4 times since that date to evaluate and …
Terrence was professional in his work. He was thorough, and completed his work in a timely manner. He took pictures of the blower and coils to show me that they were clean and in good working order. I would recommend Terrence and Westbrook Service Corp for heating and air conditioning work.
After getting several quotes for a HVAC unit, I decided to go with Westbrook because they offered the best price and had good reviews. That was the best decision I ever made. The technicians Dale Reeves and Eric Dominguez did an amazing job …
This team was amazing to work with! We had an issue with our old A/C unit where it was blowing out air but the air wasn’t cooled. We contacted this company and they sent someone out (on a Saturday!). The tech filled our Freon since it …
Clint did my semi-annual HVAC maintenance. He was super professional and very informative. Followed up with a phone call after to offer some valuable tips on maintenance. Has been dealing with Westbrook for a number of year and has never been disappointed with their service ever. Great company.
Jean A. was friendly and professional. He quickly diagnosed the problem with my AC unit and was honest about what he found. He explained in terms I could understand what he did to resolve the issue without pressuring me to replace an …
Today I had both a repair and maintenance issue addressed. Our technician Ramsys was exceptional. He explained what our problems were clearly and concisely as he made the repairs and he provided feedback on the daily operation of our …
Westbrook solved the issue with my heat pump. I was particularly impressed with the professionalism of the field technicians. Angel was responsible, efficient and effective. He provided great communication so I understood what to expect. …
We could not be happier with the work done by this company. We had plumbing and AC jobs completed, which also included electrical work and drywall – everyone we worked with was knowledgeable and professional. This company is committed to …
Scheduled appointment 2 days in advance received follow-up text in regards to having an appointment but I was in no call no show Even after three calls to try to get a response terrible company
My AC quit working and I called Westbrook to schedule AC diagnosis. Scheduling was OK and a technician showed up on time.
The diagnosis the technician gave to me was something wrong with the wire that …
My association with Westbrook Service Corporation spans over 10 years. As a “comfort club” member I receive a routine tune-up and maintenance of my a/c unit twice a year. I have met several technicians over the years and each one has …
I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he …
Jason of Westbrook quickly assessed the problem I had with a detached PVC drain line for my AC, and was able to correct the situation in an efficient manner without incurring unnecessary repair costs. He is very knowledgeable about all …
I have just recently purchased a new Air Conditioner from Westbrook. My father owned an AC and Refrigeration Business, and this was the first time I was making such a big purchase since he had passed away. We had used some local companies …
Shane and Amy were a breeze to work with. They gained a lifetime client in me when they assisted with an emergency repair at my medical office building in Orlando. Great folks!
I am beyond please with their services. I live in a fairly new apartment, but never would I have never thought I’d be dealing with a new faulty water heater. After 3 months of not having consistent hot water and the apartment complex’s …
Best ever 💪🏾💪🏾💪🏾💪🏾💪🏾💪🏾 …
Great Company!
Great work
$150.00 for estimation?
The best service
Extraordinarily EXPENSIVE
I need to work in a company like this
Great service.
Very good service
Still waiting for the quote!
They are Overpriced
Very very expensive for there products
Technician on time and very hepful
Waited for a call back from someone, nothing.
Friendly staff and good hearted people
Fast, efficient and done well
Good people pay well
Very unprofessional !! Dealing with them was a complete waste of time.
Excellent, reliable and professional service.
Jaon is knowledgeable, efficient and pleasant.
They get the job done
Thank you for the help. Jean was very knowledgeable!
On time and did great work.
Great service with friendly technicians.
Very professional, job very well done
Excellent service, attitude and workmanship. Expensive but worth it.
Service technician arrived on time and performed and outstaning job, a true professional
Extremely professional, quick response and quality craftsmanship!
Great people, quick answer, great service. Never had any bad experience.
prompt and fairly priced. good doing business with them.
Great job after a couple of hick ups.
Would highly recommend
Great Checkups performed on our two systems by Jason.
Westbrook always sends a qualified service person and charge what they quote to you.
excellent service
He spent the time to answer all my questions.
Wonderful people wonderful service quality work fair pricing
Got to work here through a temp agency for a couple days and the people are really nice!
Very knowledgeable, professional & efficient. Will definitely request Mike for future requests. Thank you!
Dale was awesome. Very professional and diligent about his work.
Jose Valles did a good job repairing my A/C unit.
Supervisor came out to make sure everything got taken care of. Great customer service.
Prompt and friendly
Would have liked to have a more substantial discount considering the multiple years I have been a client.
Knowledgeable , explained every detail and procedure envolved and why it malfunctioned! Just all around great tech !
Installation team exceeded expectations. Exceptional technical knowledge and excellent work ethic and practice.
Westbrook has experienced technicians and quick efficient service done right the first time
Thomas did a super job diagnosing and repairing out A/C condenser unit and explaining the problem.
Very pleased with the service – professional, good communication, arrived within specified time frame.
Kevin has always been super helpful when I needed commercial plumbing services.
Mike was awesome! Super kind and took the time to explain things to me. Went above and beyond.
As always, its great to be a long time member of the “comfort club” with excellent customer service and service. Thanks Jason and Katie!
Westbrook value their employees as much as their customers. One word to describe westbrook is “Family “
Prompt response on the phone, serviceman arrived when promised, diagnosed the problem quickly and provided a solution.
The best service in Orlando clean and professional work done fast and beautiful
Fantastic service provided by Chris Woodward! Very much appreciated his professionalism and of course FIXING the electrical problem!
Jose came out on a Sunday and fixed our air conditioner. Super fast at reasonable prices!
Didn’t fix the problem, but charged me $175 just to change the valves. Terrible!
I can’t even fathom how this company is still in business. I run a multimillion dollar company in downtown Orlando if I conducted business the way they do we would be out of business. Not professional, techs and managers will lie right to your face.
He did a fabulous job. Very good manners too! Thank you!
Jason was very personable and patiently explained what he had done clearly and completely. It was a good experience.
Prompt and worked very hard to insure we had water’ ,job was done in a neat and professional manner,I will use them again’
They came when they said they would and the service technician Barry was wonderful. He answered all of my questions was polite and worked quickly.
I’ve used Westbrook for years and always received great service. I’ve never had an issue with parts or service.
Mike was great to work with. He came when expected and promptly fixed both of my issues!
Matt is a skilled professional; very efficient. Also, he was willing to answer all my questions in a way that I can understand.
Electricians Michael Stevens and Carl Craig were excellent. Work done quickly, cleaned up afterward and for a reasonable price
Great service. Picked up right away that I was due for free service due to recent installation.
Friendly, courteous , professional, and helpful!
Your team member REGINO was absolutely awesome – I would highly recommend your service. Please relay to Reigino how I greatly appreciate him, truly professionally and kind!!
Thank you, 🙏🏻 thank you!! …
Ramsys was extremely friendly and helpful. He was prompt and he fixed my problem. I would use Westbrook again.
Called to setup a service call which took two weeks, Westbrook called on the day of the appointment and they had to cancel the appointment and reschedule which was another two weeks. Why does it take a month to schedule service??????
I guess they are not interested in my business!!!
Great service information before and after service was completed.The service tect Jasons was knowledge of his craft.Thanks he got the unit up and running.Great Job will recommend Westbrook anytime.
Ripped my mother off completely. Techs lied to her sold her an insanely expensive thermostat she didn’t need or could use. Just pathetic ripping off the elderly.
Chad was very professional, helpful, and polite. He got our AC fixed, and answered all our questions.
Matt was very proffesional and courteous. I was having regular maintenace done and he conducted everything in a timely knowledgeable manner answering any questions I had.
Residential customers are referred to Service Experts who act like they are an arm of Westbrook only you get a call center in Texas who sent me a plumber who was actually in Cocoa Beach and wasn’t going to come to my home until almost midnight . Unacceptable !
My service person was knowledgeable, kept me informed throughout the process and asked me what I wanted to make sure I got what I needed. I enjoy this level of service and recommend to anyone who needs help.
Whoever the hell is driving your truck 1607 right now needs to be sent back to drivers school. Cut literally right out in front of me as I was coming to a green light and slammed on brakes in front of me blocking in at a red light. Y12 KUI (Tag number) Ford F-150
This worker went above and beyond what he had to do to make us happy. We are so thankful! Courteous and efficient and friendly. Thanks a million!!
Matt was on time, efficient, excellent service – also gave tips on what to keep look out for in future. Thanks, so glad we have found Westbrook!
Matt arrived at the appointed time and quickly diagnosed the problem. He replaced the defective component quickly and efficiently. Thank you.
Our service man was cordial and efficient, arriving promptly and wasting no time, especially nice since it was 9:00 p.m. Having a service contract made the cost very reasonable.
Very rude man and unsafe driver van #1210 almost hit my vehicle while my baby was in his carseat. I had to swirve and I would like you to fix this problem WestBrook, I will let everyone know to stay away from 1210.
Had problem with new tank-less water heater. Called and received prompt courteous and professional service. Would, and have, recommend them highly.
Matt is a very knowledgeable and professional technician. He has been to my house twice over the last two years and I’ve always received excellent service.
Arrived On Time – Polite and explained in simple terms resolution to our problem – Excellent Service Skills and talent! Price was reasonable also! THANK YOU
I am very happy with the service! Matt is a polite and smart mechanic. I have a maintenance contract and will renew it again.
Great service and arrived as stated. I like Thomas, he explained a lot about our heating / air conditioning that I didn’t know. Thank you Westbrook.
Great company, Great Techs and fair prices. You never feel ripped off by this company. They isolate the problem and get your unit back up and running.
Matt was incredibly helpful. Fixed a leaking coil and didn’t try to up-sell in anyway. Will definitely be using westbrook in the future for AC problems. 5/5.
Jason performed the routine semi-annual maintenance. He also replaced the worn out exterior flex tubing. Jason was extermely courteous and friendly. He wanted ensure that he addressed.any specificissues and.concetns during his visit.
Angel and Ramses were both very polite. They explained what was needed. Work was done in a timely manner. They cleaned up afterwards. I’m very happy their work.
Communication problems between salesman and installers. Additional communication problems with the client and installers. Had to reset compressor location. Installation of compressor still questionable. …
Needed Immediate service and Westbrook did not blink an Eye and helped us get our project completed. The staff at Westbrook is friendly and Knowledgeable.
If you see any of these vans on the road, STEER CLEAR. They will cut you off, won’t use their blinkers, slam on their brakes and attempt to run you off the road. The most unprofessional and unsafe driver I’ve ever seen.
I couldn’t be any more impressed. Matthew was professional and courteous. No upsale pressure and got our AC back quick and made sure we were maintaining the system correctly … without upsale pressure. Thank you Matthew!
It has been nothing but great people with great ideas. They made me feel so comfortable from day one. My background is extensive and with dealing with each and everyone of the Westbrook teammates, I never felt out of place or uncomfortable. …
My service person was punctual, professional and polite. The job was done throughly and my questions were answered completely. I am very pleased and would freely recommend Jose and Westbrook
Had a leaking disposal and Charles Plemmons did a great job. Found an additional problem that I was unaware of and spent extra time to ensure job done correctly. Will definitely use again!
I called the company on Friday and got an appointment on the coming Monday to look at the leaking shower. I didn’t get any call on Monday. I called Tuesday and was told that someone was working on an estimate and that it will be a …
Our technician was very professional and expertly explained everything to us. He was very clear about the issues and how to fix them. We highly recommend Westbrook.
David was incredibly thorough, and taught me a lot about my HVAC in the hour he was at my townhome today. I will be calling Westbrook again for other services, and I’ll be asking for Mr. Garcia Del Valle next time my HVAC needs attention.
Jason was very professional and thorough, and I would gladly have him back to service our units again. Westbrook is a great company for HVAC needs.
Remodeled our kitchen requiring plumbing and the addition of gas into the home for kitchen appliances as well as new tankless-gas hot water heater and a gas clothes dryer. Jay (First name Waylon) Jones was more than we could have asked for. …
These guys are a HORRIBLE. I spent $7000 with them on a new unit and they have been to my house making repairst more than 12 times in 2 years since it was installed! No lie! Now they ENDED their residential division. This company is …
Jason is on top for knowledge, experience and honesty. He was very pleasant, courteous and took care of our AC problem expeditiously. We will request Jason the next time we have an issue.
It was a very positive experience. The technician, Ramsys Rodriguez was not only able to find the source of our problem, but in a very efficient way solve it. He was pleasant, respectful and very professional.
Jason – professional, friendly, and explained everything he was going to do and then did it. Great company with terrific employees. If I need A/C or electric or plumbing help they are who I call from now on. Thank you JASON
I have never dealt with a less knowledge group of people in my entire life. After replacing my entire A/C unit, I still have no A/C. There is always another part that needs to be replaced. I have paid for an entire new unit, and then …
Did maintenance work on AC. and was given a time btw 10 to 2. The technician called 20 minutes before he arrived. And worked on an AC was very nice and professional. Thankful for the service and ease of job.
To make the house more energy efficient, I called Westbrook to come out and give me a quote on replacing my 40+ year old ductwork. I was requesting a metal duct trunkline for the two main runs in the attic, and flexible ducts for all the …
I recently acquired your tech. Lester Webre to relocate an existing water fountain in one of my company buildings. To perform this task he was required to penetrate a block wall and extend the plumbing to the existing system, a task that I …
We needed our outside AC unit relocated. A rep came out quickly and provided us with an estimate the next day. Within a week we had the work scheduled and completed. The techs were detail oriented and made sure that all my questions were answered. Very competitive pricing!
Extremely poor response from the AC unit service side. We called TWICE in reference to service to our AC unit after business hours, both times a different operator recorded our contact information but we NEVER received a call in return. …
Angel arrived on time, was such a gentleman, explaining what he was checking, potential problems and solutions and in general did an excellent job. It was a pleasure to have such a kind, efficient representative of Westbrook in our home.
Used Westbrook to install a gas range. Wish I had gone electric! Was told they would be there between 10am and 12 noon. Didn’t show until almost 2, with no apology or call saying they were late. Had to lose a full day’s work waiting for …
Mr. Miguel and Chris came out today to replace a gas water heater and to fix the vent tube that had gotten disconnected by our roofer. Both Mr. Miguel and Chris took the time to explain to me what the problem was up in the attic and the …
As long time members of Westbook’s Comfort Club we have found this ‘local’ company to be professional, responsive, and competitively priced for all our electrical, plumbing, gas and HVAC needs. The most recent event was the installation of …
Overall good service. Total house repipe on a 1924 historic home. Our service technician, Dante, was spectacular and would recommend him to anyone getting a repiping. We have an older house so some challenges with that. The main line …
We have used Westbrook for many service calls for our orlando property management company. We found their service to be good and for a licensed contractor their prices are reasonable and acceptable. They have an emergency service for after hours calls which is very useful.
Josh and Jay came out to install a tank less Rinnai water heater at my residence. The two were extremely knowledgeable and were friendly, courteous, and explained what the process was. Awesome job!
Our family was grateful to have the opportunity to come across a company like Westbrook plumbing. Our water heater went out in the middle of the night and we did not know who to call. My father recommended to call TECO the gas company.To …
I had an appointment to put in a new shut off valve for the oven. My appointment time came and went. I called to check on things. Was told a message would be given. It is now more than 3 hours since I called. Nothing. My business is going elsewhere.
Technician Jose was great. He had patience with me always asking questions and got us up and running around 11 pm at night. Great service after hours.
i had called and left messages yesterday (sunday) on 5 different electricians / businesses that claim to have 24hr service or emergency repairs on weekends. I must say, this is the ONLY company that answered the phone and had an actual …
Got them through the gas company. Made an appointment on Thursday for Monday morning 8 AM. On Friday at 4:50 they called and canceled it , left me a message had a big job at the hospital and couldn’t make it. Tried calling back left several messages never heard back from them.
When we called westbrook services about our underground leak, the office assigned a tech to come out the same day. Ralph V. Arroved and was so professional and extremly friendly. He diagnosed our problem and advised us to also speak with …
Jose Valles came to my home to preform the semi annual service on my air conditioner. While here he discovered that the blower on my less than two year old Lennix system was no longer working. Since I had taken the day off in order to be …
We needed to have our plumbing lines repaired after a tree uprooted and broke our water lines. Westbrook did a fantastic job making sure our water service was restored. We are so pleased with the service we received.
If you are looking to replace a heat pump be forewarned that their sales people use the oldest bait and switch sales techniques. He will quote you something by phone and email, then during the house appointment very quickly tries to switch you to a higher priced unit with a bunch of reasons why he can’t meet the first quote number.
Westbrook dispatched (very pleasant office to speak with) a Tech the same day. Their Tech, Chad provided a quick diagnosis, yet thorough servicing and repair (part replacement) of our A/C. His advice and expertise were appreciated – Thanks!
On Friday, Sept 29, our A/C stopped working so we called and they sent a guy in on Saturday Sept 30th and he said that our top of the line A/C unit needed a new motor part. They would order it as we are covered by our annual support …
Had a plumbing emergency with a house full of guests. Westbrook responded quickly and replaced a failed sump pump within a few hours. Knowledgeable plumber sent to our home knew what he was doing, was fast and pleasant.
The Westbrook man spent over two hours working on our 12-year-old air-conditioner, which I was afraid would be unfixable. He fixed it, and he never got grumpy about going up and downstairs and into the attic and out in the yard about 30 …
I wish I could leave 0 stars. I needed a gas valve changed at my in-laws house. Their appointment last week was scheduled for 11am. They were 2 hours late and never called to give status as to what time they would be there. Then today they …
Matt and Jonathan were very professional and polite. They both went above and beyond just a service call. I had to have my TXV? Valve replaced so my heat would function and it turned out to be a very complex repair. Jonathan even repaired a wall anchor for my thermostat, I will be using Westbrook from here on out.
We had a couple problems with our system, and David Garcia, our tech, took responsibility, diagnosed the problems, and was able to get everything running and operating efficiently. He was persistent, professional, and had a calming …
Westbrook has always proven to be extremely professional. They show up, on time, with a smile. Today Marvin navigated a small plumbing mess I had, in addition to the more routine work previously scheduled. He couldn’t have been nicer and …
Barry was able to successfully get our hot water working to our complete satisfaction. We had been unhappy with the tankless hot water system since we bought the house 2 years ago. He changed the system and now it works perfectly. THANK YOU!!!!
Westbrook technician, Terrance, was the epitome of professionalism as he serviced my AC unit. He was unfailingly polite and informative when I asked a few questions to understand the process better. I wouldn’t hesitate to give Westbrook and Terrance 5 star ratings for their performance.
The representative quickly diagnosed the problem (bad fan motor), called the office to check for the warranty information (covered), installed the new motor (from his truck), and tested the system for cooling. He also did the annual maintenance check which was scheduled for the following week. No complaints. Good service call.
Requested service online at 7 AM on a Tuesday by 8:40 AM I had not been called back so I gave them a call on the phone. (How many people were ahead of me at 7 AM that they couldn’t contact me within an hour and a half?) I was told that they …
Wow – unbelievably rude service and poor quality work. Cannot recommend enough that you STAY AWAY
Chad did a great job of assessing the issues with my AC unit and recommending options for replacement in the future. He explained how unreasonably high my electric bill was due to the inefficiencies of my AC unit. I look forward to having Westbrook back out to do the full replacement soon.
Had an HVAC problem over the Labor Day weekend. Westbrook responsively dispatched Gene to our home where he immediately identified and spot welded a leaking evaporator coil, and placed a new coil on order. The service and demeanor were outstanding!! Thank you!
I called Westbrook to schedule my bi-annual A/C checkup. Nothing was wrong with my A/C unit but I wanted the checkup before I went on vacation. The service rep (Clint Alexander) was very personable and knowledgeable. He explained something …
The service tech, Angel, was superb and did a great job. He was very courteous and keep us informed throughout the service. …
I called Westbrook HVAC services to replace the company I had doing my HVAC services because my neighbor highly recommended Westbrook, especially their Comfort Assurance Club. I look forward to reliable service from Westbrook, and if all your techs are as good as Jean Acosta, then I expect a long relationship with Westbrook!
Tech was knowledgeable and professional. Detected the issue quickly with the utility companies equipment and repaired it. The gas utility company didn’t even try to repair or test their own equipment when we called them to report smelling …
Our service tech Terrence was great and has serviced our house in the past. We had two appointments yesterday – one last visit at our old house and initial visit at our new home. Both systems checked thoroughly and efficiently. Wouldn’t mind having Terrence as our go-to tech for all future maintenance checks.
I needed some electrical work and ac work to fix some inspection findings before I sold my house. I called Westbrook because I’ve used them before and I knew they we good. Rich showed up at 7:30 for the ac work in the hot attic and got it …
I have used Westbrook repeatedly over the last 10 years for A/C, plumbing and electrical. My mother also uses Westbrook for those 3 services. We have been extremely happy with all the services, the pricing and the service people. We …
We had a brand new system installed in July 2018. Westbrook has moved away from residential which would be fine if they had referred us to a competent company to handle our warranty repair. The system has totally stopped working and the …
As always a professional job. I’ve been using Westbrook for years and while they may be a little more expensive than other companies, I always have reliable, courteous and professional people show up. I’ve used them for A/C, electric and plumbing and have always had a good experience.
Barry the plumbing tech was very polite and professional. He repaired my main water line leak in my yard leaving the area as if nothing had happened. Their air conditioning, electricians and plumbers are the best.
I’ve lived in Florida for over 24 years, and I can honestly say using Westbrook was the BEST decision I ever made as it related to my plumbing and gas repairs. Their professional, honest staff exceeded my expectations as they tirelessly …
Mike was very professional. From the time he arrived to give me an estimate to when the job was completed. The estimate was correct, the job was completed on time, he was always on time. The job that was done looks very nice. The job site …
Westbrook bailed us out when our air conditioner quit on us. The tech arrived within the window that was promised to us and was very polite and courteous. He promptly diagnosed the problem, communicated the issue to us and, with our …
I have been using Westbrook for my HVAC maintenance going on 7 to 8 years now. I find everyone in the company to be very helpful, professional and most of all honest. My background in engineering and management always leads to critical analysis and I find when dealing with Westbrook staff my impressions are validated every time.
I received timely and excellent service for my kitchen plumbing repair work! My work was done by Charles who had the knowledge, skill and perseverance to do the job. I am very grateful that he was thorough and completed the work that was needed. Thank you Charles and Westbrook!
Edwin is a great and personable sales person for Westbrook. He listened to what we wanted in an air conditioner and worked with our schedule to get the unit as quickly as possible. We were so impressed with our first purchase that we got …
Above and beyond my expectations
The service tech Jose V. came out only to install a WiFi thermostat and i mentioned to him that my AC was taking a little longer that normal to reach the set …
I ordered a tankless water heater to be installed on my property June 27, 2019. It took them until December 2019 to finally install the water heater. Now they claim I still have an open permit on my property and they haven’t been able to …
Westbrook has the best customer service I have experienced. Mike performed the work on our house and I couldn’t be happier. He was well informed, honest, and fast. I will definitely use Westbrook (and preferably Mike) again!
Wanted to have a fire pit installed on our pool deck. We had 3 estimates….The first was the lowest, the second from Westbrook was in the middle, and the third was double the lowest estimate we received. We decided to go with Westbrook …
Terrible experience. Two days of false promises and missed appointments. I was provided a service window of 1-5pm for an A/C service call. I was told the technician would call 30 minutes prior to arrival. At 5:15pm I still hadn’t …
Wanted to extend our heartfelt thanks to our Service Tech – Terrance. We are long time Westbrook Comfort Club customer’s and our a/c heater suddenly stopped working last night. Brrrr… Customer Service was able to schedule us quickly for a …
TECO came to my house and told me there was a gas line break in my area and they would have to turn my system off for a few hours. Later that day they came back to turn system back on and said they “found” a small leak and I should outside …
Westbrook no longer installs HVAC systems for residential clients. My installation occurred in May of 2015. I purchased a Trane system with the 10 years parts and service warranty offered by Westbrook, not the manufacturer. The service …
I am a combat wounded disabled vet and I will never recommend these people to my veteran groups after screwing me over like this:
Our A/C stopped cooling sometime last night, so I called them this morning and a …
If I could leave negative stars I would. I have never experienced a company that requires you to call them three times to simply set up an appointment for someone to come give you a quote. When I first spoke with them, I asked to put me on …
My techs were the best. Very professional, courteous, knowledgeable of their trade. You need more guys like Angel and Eric. Would def call and ask for them if i ever have a problem with my AC again. Great job guys.
I signed a contract with Westbrook to install a tankless gas water heater in APRIL 2019. It’s now January, 2020 and they still haven’t finished the work that was contracted! They came to my house 4 times since that date to evaluate and …
Terrence was professional in his work. He was thorough, and completed his work in a timely manner. He took pictures of the blower and coils to show me that they were clean and in good working order. I would recommend Terrence and Westbrook Service Corp for heating and air conditioning work.
After getting several quotes for a HVAC unit, I decided to go with Westbrook because they offered the best price and had good reviews. That was the best decision I ever made. The technicians Dale Reeves and Eric Dominguez did an amazing job …
This team was amazing to work with! We had an issue with our old A/C unit where it was blowing out air but the air wasn’t cooled. We contacted this company and they sent someone out (on a Saturday!). The tech filled our Freon since it …
Clint did my semi-annual HVAC maintenance. He was super professional and very informative. Followed up with a phone call after to offer some valuable tips on maintenance. Has been dealing with Westbrook for a number of year and has never been disappointed with their service ever. Great company.
Jean A. was friendly and professional. He quickly diagnosed the problem with my AC unit and was honest about what he found. He explained in terms I could understand what he did to resolve the issue without pressuring me to replace an …
Today I had both a repair and maintenance issue addressed. Our technician Ramsys was exceptional. He explained what our problems were clearly and concisely as he made the repairs and he provided feedback on the daily operation of our …
Westbrook solved the issue with my heat pump. I was particularly impressed with the professionalism of the field technicians. Angel was responsible, efficient and effective. He provided great communication so I understood what to expect. …
We could not be happier with the work done by this company. We had plumbing and AC jobs completed, which also included electrical work and drywall – everyone we worked with was knowledgeable and professional. This company is committed to …
Scheduled appointment 2 days in advance received follow-up text in regards to having an appointment but I was in no call no show Even after three calls to try to get a response terrible company
My AC quit working and I called Westbrook to schedule AC diagnosis. Scheduling was OK and a technician showed up on time.
The diagnosis the technician gave to me was something wrong with the wire that …
My association with Westbrook Service Corporation spans over 10 years. As a “comfort club” member I receive a routine tune-up and maintenance of my a/c unit twice a year. I have met several technicians over the years and each one has …
I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he …
Jason of Westbrook quickly assessed the problem I had with a detached PVC drain line for my AC, and was able to correct the situation in an efficient manner without incurring unnecessary repair costs. He is very knowledgeable about all …
I have just recently purchased a new Air Conditioner from Westbrook. My father owned an AC and Refrigeration Business, and this was the first time I was making such a big purchase since he had passed away. We had used some local companies …
Shane and Amy were a breeze to work with. They gained a lifetime client in me when they assisted with an emergency repair at my medical office building in Orlando. Great folks!
I am beyond please with their services. I live in a fairly new apartment, but never would I have never thought I’d be dealing with a new faulty water heater. After 3 months of not having consistent hot water and the apartment complex’s …