(LOOK AT ALL THE REVIEWS THEY RESPOND QUICK TO A 5 STAR review and thank u BUT COULD CARE LESS ABOUT FOLLOWING UP WITH 1 STAR great management) Not a good experience at all many friends and family have had this credit union but have left …
I don’t have an account here but I was thinking about opening one. however, after seeing all the disappointed people and their reviews I’m disappointed that so many people are disappointed.
This institution is a very unprofessional place of business, I was treated more like an outsider rather than a loyal customer of many years, I recommend their services to no one.
Customer service need allot of work…they are very rude I’ve had to also become very rude when dealing with them…it is gotten to the point when I come in depending on which teller I get I will automatically have an attitude, and this is not the way you should have to inter the credit union.
I don’t understand how a credit union in SPRINGFIELD not have any African american workers I just don’t understand. I know there are some qualified candidates.
Very rude tellers who rush the job and seemed annoyed when I asked questions. Even though I Turned in my member slip I still got charged as a guest for the coins machine. Overall a bad experience.
Terrible customer service. There is a negative culture at this credit union that is infectous. I feel as though I have never been viewed as a valued customer. I am a city employee and I have done business here for multiple years.
This review is from my father, Eddie Hosey. Customer service rep,Iyanna Mangham is an excellent rep and she provides the best customer service and help!
I was very disappointed in the service received. I am unfamiliar with the location as I am not a member and was greeted by a very very rude young lady in the teller line. I then moved on to the loan officer who was rushing me along in hopes …
Their staff are so rude i can’t wait till i pay off my credit card from them. I’m changing banks right away. Terrible customer service. Especially that fat ass. It’s funny how they only responded to the good reviews. That’s probably them that rated the good reviews this place is terrible.
Bad experience, first time and my last. I got profile rigth away .i was making a deposit for my daughter whos being a member there for years ,the woman took the money order and told me she had to call cuse there easy to reproduce. Embarrassing. My Bank never treat like that.TD BANK YOUR THE BEST
I began banking at the Credit Union many years ago, after feeling ripped off due to all the fees charged by the big corporate banks. Everyone at GSCU has always been courteous and helpful, but special kudos go to Laura.
I don’t usually do negative reviews…If I could rate Greater Springfield Credit Union -5, I would! They have some of the rudest employees. It’s terrible that they call themselves a ‘community ‘ credit union. I guess it depends on which …
I have been very happy with all of the services they offer. I have had 2 car loans and a mortgage with them and it has always been an easy and informative process. The staff is friendly and professional as well. I would recommend them to anyone.
Consumer Loan Processor Lynn M. Bovat-Wiggins knows her stuff! If you need help with a loan she’s there for you going the extra mile!! They know how to put a smile on your face. Great positive atmosphere.
Staff has always been awesome! They have helped me several times with financial questions and are dedicated to getting the best rates available. I’ve always had a pleasurable experience working with Lynn, she is great!
I transferred to Greater Springfield Credit Union when I was unhappy with the bank I was using. Every step of the way, GSCU has been accommodating, informative, and convenient. They have every modern convenience. Their customer service is …
Over the years, all of my financial matters have been handled by Julie. She has since retired. Gina Donovan has replaced her in regards to my financial portfolio. Ms. Donovan has always been kind, courteous, friendly and efficient. During …
I have been a customer at the Greater Springfield Credit Union for about 10 years and the staff has always been very helpful and polite. I was also recently assisted with obtaining a personal loan by Loan Processor Lynn Wiggins who was …
My family and I have been members at the GSCU for almost 50 years. Have utilized most of the services they offer, home loans, equity, car. They have been most helpful with our questions or concerns. We are greeted by name and always feel …
Okay, this is my first and only google review I’ll do, but it’s warranted. I’ve been a member with GRSCU since I was born because my parents have had accounts with them forever. They’ve been nothing but great to my family, courteous, and …
The staff here are great never had any bad experience with them on this part at all. I would have rated it a 5 unfortunately I do have one problem when anything goes wrong with your card and it is after business hours you can not do …
I have been a member of the GRSCU for over 30 years! Having said that, I have almost always been satisfied with the level of professionalism and tremendous service that is provided by all the staff. Lynn Wiggins is the most recent loan …
I arrived last Friday (12/31/21) to finalize some financial paperwork and met with Lynn who was very friendly, courteous and with excellent customer service. Every time I go into the GRSCU I’m always greeted with excellent customer service by the friendly staff.
I like the idea to have everything with one company and the Greater Springfield Credit Union is that company. The staff always welcomes you with a nice smile and they are very friendly. Painless process from start to finish. They explain …
I have been with this credit union for 20 years. The staff here is amazing, super helpful, and very friendly. Whenever I have an issue they always help out to the fullest. You all are wonderful.
I have been doing business with the Greater Springfield Credit Union for over 20 yrs now and it’s always been a positive experience. I have had numerous loans with them and have never had any issues. The staff in the loan department are awesome ! Thanks Lynn Bovat for another positive experience
I’ve been a member for 20+ years and the customer service is always incredible! I recently had to get a car loan to replace my daughter’s car which was totaled(she was fine but the car, not so much!). Lynn and Nicole got involved and we had …
(LOOK AT ALL THE REVIEWS THEY RESPOND QUICK TO A 5 STAR review and thank u BUT COULD CARE LESS ABOUT FOLLOWING UP WITH 1 STAR great management) Not a good experience at all many friends and family have had this credit union but have left …
There great
I love this bank !!!
Customer service isn’t helpful.
Awesome place to do business…
Great people and great rates
Every time I try to call I can never get through its pointless to call
Quick stop to get some information and not the most professional staff there.
Nice staff,very reliable banking
Love the girls there, services are always great thanks always !!
I don’t have an account here but I was thinking about opening one. however, after seeing all the disappointed people and their reviews I’m disappointed that so many people are disappointed.
This institution is a very unprofessional place of business, I was treated more like an outsider rather than a loyal customer of many years, I recommend their services to no one.
Extremely friendly and helpful representatives, very good loan rates.
Customer service need allot of work…they are very rude I’ve had to also become very rude when dealing with them…it is gotten to the point when I come in depending on which teller I get I will automatically have an attitude, and this is not the way you should have to inter the credit union.
Very courteous staff, great rates a pleasure to do banking here
Great place to bank, my family and i have been banking here for years , tellers are very friendly ,dont have all the fee like other banks.
If you like banking questions answered from your……BANK put your money elsewhere.
And don’t respond to this post either. Just do a better job.
I don’t understand how a credit union in SPRINGFIELD not have any African american workers I just don’t understand. I know there are some qualified candidates.
I love GRSCU. They have great community events like the shred days and haunted hallways. They also have a great staff.
Best experience every time would recommend them to anyone, and the view is never bad.
Very rude tellers who rush the job and seemed annoyed when I asked questions. Even though I Turned in my member slip I still got charged as a guest for the coins machine. Overall a bad experience.
Terrible customer service. There is a negative culture at this credit union that is infectous. I feel as though I have never been viewed as a valued customer. I am a city employee and I have done business here for multiple years.
I have always had the best service from them. In fact, it is so good I bought them some flowers. They are not rude, by the way. Far from it.
This review is from my father, Eddie Hosey. Customer service rep,Iyanna Mangham is an excellent rep and she provides the best customer service and help!
I’ve been a member for over 25 years. The staff rocks. They’ve always been friendly and helpful for Ben in the worst circumstances. Thanks
I was very disappointed in the service received. I am unfamiliar with the location as I am not a member and was greeted by a very very rude young lady in the teller line. I then moved on to the loan officer who was rushing me along in hopes …
Their staff are so rude i can’t wait till i pay off my credit card from them. I’m changing banks right away. Terrible customer service. Especially that fat ass. It’s funny how they only responded to the good reviews. That’s probably them that rated the good reviews this place is terrible.
Bad experience, first time and my last. I got profile rigth away .i was making a deposit for my daughter whos being a member there for years ,the woman took the money order and told me she had to call cuse there easy to reproduce. Embarrassing. My Bank never treat like that.TD BANK YOUR THE BEST
I began banking at the Credit Union many years ago, after feeling ripped off due to all the fees charged by the big corporate banks. Everyone at GSCU has always been courteous and helpful, but special kudos go to Laura.
I don’t usually do negative reviews…If I could rate Greater Springfield Credit Union -5, I would! They have some of the rudest employees. It’s terrible that they call themselves a ‘community ‘ credit union. I guess it depends on which …
I have been very happy with all of the services they offer. I have had 2 car loans and a mortgage with them and it has always been an easy and informative process. The staff is friendly and professional as well. I would recommend them to anyone.
Consumer Loan Processor Lynn M. Bovat-Wiggins knows her stuff! If you need help with a loan she’s there for you going the extra mile!! They know how to put a smile on your face. Great positive atmosphere.
I have been with this credit union, and I can say I’m a pain… and the are awesome with me..
love the staff..
Staff has always been awesome! They have helped me several times with financial questions and are dedicated to getting the best rates available. I’ve always had a pleasurable experience working with Lynn, she is great!
I transferred to Greater Springfield Credit Union when I was unhappy with the bank I was using. Every step of the way, GSCU has been accommodating, informative, and convenient. They have every modern convenience. Their customer service is …
Over the years, all of my financial matters have been handled by Julie. She has since retired. Gina Donovan has replaced her in regards to my financial portfolio. Ms. Donovan has always been kind, courteous, friendly and efficient. During …
I have been a customer at the Greater Springfield Credit Union for about 10 years and the staff has always been very helpful and polite. I was also recently assisted with obtaining a personal loan by Loan Processor Lynn Wiggins who was …
My family and I have been members at the GSCU for almost 50 years. Have utilized most of the services they offer, home loans, equity, car. They have been most helpful with our questions or concerns. We are greeted by name and always feel …
Okay, this is my first and only google review I’ll do, but it’s warranted. I’ve been a member with GRSCU since I was born because my parents have had accounts with them forever. They’ve been nothing but great to my family, courteous, and …
The staff here are great never had any bad experience with them on this part at all. I would have rated it a 5 unfortunately I do have one problem when anything goes wrong with your card and it is after business hours you can not do …
Nothing but great experiences! I been with them for about 10 years. Great customer service
I have been a member of the GRSCU for over 30 years! Having said that, I have almost always been satisfied with the level of professionalism and tremendous service that is provided by all the staff. Lynn Wiggins is the most recent loan …
Hello,
To whom this may concern I just wanted to point out that I came in for a small …
I arrived last Friday (12/31/21) to finalize some financial paperwork and met with Lynn who was very friendly, courteous and with excellent customer service. Every time I go into the GRSCU I’m always greeted with excellent customer service by the friendly staff.
I’ve been the GRSCU since 1997 and it’s been the best experience of my life with the staff being so helpful with all the financial changes in my life.
Rude and not helpful at all! I will be changing banks as soon as possible and encouraging my husband to do so as well! …
I like the idea to have everything with one company and the Greater Springfield Credit Union is that company. The staff always welcomes you with a nice smile and they are very friendly. Painless process from start to finish. They explain …
I have been with this credit union for 20 years. The staff here is amazing, super helpful, and very friendly. Whenever I have an issue they always help out to the fullest. You all are wonderful.
I have been doing business with the Greater Springfield Credit Union for over 20 yrs now and it’s always been a positive experience. I have had numerous loans with them and have never had any issues. The staff in the loan department are awesome ! Thanks Lynn Bovat for another positive experience
I’ve been a member for 20+ years and the customer service is always incredible! I recently had to get a car loan to replace my daughter’s car which was totaled(she was fine but the car, not so much!). Lynn and Nicole got involved and we had …