First Bank of Ohio was established in 1873 and was formerly known as The Tiffin Savings Bank. In 1987 the bank changed its name to First Bank of … See more
Wow, I’m amazed that I’m also dealing with similar issues that everyone else is. I’ve set up an auto pay to pay my loan however I got a late notice indicating I didn’t pay. I tried calling the bank and left a voicemail and still nothing. I …
Can’t believe this is a bank terrible customer service want 15 dollars to pay over the phone don’t give you a payment book you have to pay 5 dollars to get a payment book do yourself a favor take your business elsewhere wish I would od read reviews first
PLEASE BE WARE OF THIS BANK…VERY POOR CUSTOMER FROM MEGAN WHO BEHAVES LIKE SHE OWNS THE BANK AND CRAIG WHO ALSO BEHAVES LIKE HE CAN EXPLAIN HIS WAY OUT OF ANYTHING. THE BANK IS TOO QUICK TO CHARGE FEES WHILST IN THE 10 DAYS GRACE PERIOD. …
The worst bank ever. No communication. They don’t have a clue what there doing do not use them for a loan they lost my title and has taken months to make it right.
Do NOT USE THIS BANK! They are terribly disorganized, and will rake you over the coals if you ever fall behind on a payment. They don’t tell you this until you try to pay off your loan and find out it’s tripled. Glorified loan sharks.
Dealerships can’t get in touch with these people and neither can I to get car payoff info. Line constantly busy then closed at 2pm on a Wednesday. Won’t deal with these people again. Not accessible for customers needs.
They might have lower initial rates for a loan, but the contract is riddled with charges or fines for multiple things. The people are rude that work there. I am in the process of making my last payment and will never step inside that bank again.
This bank is absolutely ridiculous!! What a JOKE! This place is so unorganized and absolutely not customer friendly! I still have a loan through this place and will BE switching to my bank Huntington! I understand that some people don’t have any choice on who approves credit, but I have OPTIONS! F this bank don’t use them!!!
I’ve done business with them for about 15 years and have had 10 car loans between me and my wife. Never had the problems cited in the negative reviews. Great rates, good people.
Worst run bank I have seen in my life. Decided to go with them for a car loan, BIG MISTAKE!! Anyone who does online banking, or even telephone banking can forget it. then when you have to deal with a real person it’s even worse. Plus they scam you on fees.
Customer service is horrible, does not send monthly statements for auto loans, you have to call and request and after requesting never received. Has anyone ever heard of such a thing…do not recommend this bank!
Strongly advise not doing business with these crooks. Seriously avoid them like the plague. The other reviews speak for themselves. High interest rates, threatening phone calls, extremely high penalties for any late payments and refusal to wave any of them.
Do not use this thing for a loan. The loan.officers are rude. The payment system is always down. When you actually get to speak.to.anyome they are rude.
DO NOT GET A LOAN FROM THEM. If you pay off your loan early then they will tack on fees to get their money. The customer service is horrible. Save yourself the headache and go elsewhere.
I can never reach them via phone. Their lines always connect me to a line that rings and rings before saying the bank is closed during business hours. They’re not helpful and pass you along to other lines that do not answer or return your calls.
HORRIBLE. if you can avoid this bank it will save you lots of troubles. always had problems with them from the start. Very rude and unhelpful. they “lose” payments towards your loan and always will put up a fight with you. TERRIBLE customer service . No online banking for proof of anything. we will never do business with this bank again.
They do not answer the phone so I don’t know how they expect me to to pay on a loan if they aren’t even going to give me the information TO pay it. Pretty pathetic bank.
This bank won’t work with you for anything. I was told my payments were due on the 18th, and I always paid by that date, for a year. Turns out it was the 8th, the lady on the phone told me the end of the grace period, not my actual payment …
I financed a motorcycle through Honda East for the amount of 5225.82 dollars. Not only did First Bank of Ohio have an interest rate of 7.75% they further have a prepayment charge of 1.95% or 195.00, which ever is greater. The dealership did …
First scam of ohio should be this sad excuse for a bank title. Where to start great rate,but they will shafts you in the long run. 1 they don’t even handle your insurance they use state national for that. So even though you have coverage …
They lost the title to my truck, but I only found that out after calling two of the locations trying to track it down myself. Then they were supposed to have sent it to my DMV. They didn’t, and I had to wait more. I hate to write bad …
Ashley was absolutely the most unprofessional loan officer I have ever dealt with in my entire life!!! If she works there I will absolutely never go to this bank for anything ever, what a shame!!
DO NOT FINANCE THROUGH THIS BANK
When I bought my first car I was 18 and didn’t know any better and I have had nothing but issues with this bank. Too much to type but you’ve been warned
I’ve called multiple times on different days. I’m trying to pay off a car loan and they either don’t answer or the leave you on hold for 20 minutes. All I wanna do is pay off my car.
Best Bank around,, They gave my Husband a car loan @ 3% interest. $250 is a reasonable fee for a car loan in my opinion. Easy to work with also. Not having access to on line banking for paying the loan is not a big deal,,They give you a …
Made only second payment AHEAD of the due date (via their online site. A site which leaves A LOT to be desired). The transaction cleared my bank four days before the due date. Today almost three week later, I receive a ‘late notice’ in the …
They gave me a great interest rate (from my motorcycle dealer). However, it came with an early termination penalty. I wrecked my bike a month after getting it and my insurance cut them a check. The check forced me to pay off the loan …
Nice – a $180 car payment, fell behind a month, and the late fees are now $441 – wow. I though theft by deception was illegal. Well I’m sure its in the contract somewhere. Do yourself a favor and find a different bank. I wrote this …
Paid auto loan electronically, two ( 2 ) days later receive a late notice and $ 98.71 fee. Called, was told they are still processing the deposit , ? electronic , from 5 days ago now… Ubelievable.
Had a motorcycle loan through them. Autopay setup. Autopay supposedly expires every few months but they don’t notify you at all. Instead they charge you a 230$ late fee. Conveniently on the last payment of the loan aswell. Absolutle robbery.
No stars either. It looks like you all are having trouble with them not accepting your payment. For me they two it twice two different months and when I looked online at the payment history they have tried it every month since August of 2021! Then like everyone has pointed out, no one will answer or take your call! NEVER AGAIN!
The lady in the loan department has a nasty attitude. The clerk reported there is no customer service to report issues. The website sucks you can’t see subtractions to your amount total. When I paid extra I notified the loan specialist …
My husband bought me a vehicle for my birthday. This is the bank the dealership used, which I could not be happier with. He received a 2.75 interest rate for a used vehicle, which is amazing and unheard of! We received payment books to send …
Had mechanical issues with my car and had it put on comprehensive only through my insurance provider…I had them fax First Bank to let them know what was going on then I called the bank myself to confirm it. They had to me talk to about 3 …
I used this bank to get financed for a 2002 Acura RSX, and have had problems with the bank ever since the first payment. Upon the first payment, due to an error on their part, my checking account was charged twice for the amount due,and was …
Literally the WORST CUSTOMER SERVICE I have ever dealt with before. Never have I had problems making payment on my loans. NEVER have I made late payments before. Due to lack of customer service my payment has to be late. I will NEVER dealt with this bank again!
Have my car loan through them. Antiquated software. Hardly anyone can help you. The online portal for payment is a joke to use. The list goes on. Go through someone else if you have the chance.
By far the worst BANK me and my husband has ever had to deal with. It was a nightmare. Very rude and unpleasant workers. We paid off our car really fast, to get rid of them, had so many problems with them. They LOST our payments many times. …
Absolutely terrible customer service, in fact their response time is by far the worst I have ever had the displeasure of dealing with. I had to contact another person from an entirely separate branch in order to even get in CONTACT with …
I met the hiring manager once, through an interview- one time was way too many. She was rude, acted very entitled, and acted like she was part of some extremely prestigious bank. When I voiced my concerns over very real dangers- such as …
Zero help, bad attitude, angry because I paid off a loan early even though I paid an early payoff fee. Waiting for a release of lean for weeks and can’t get a response. I sold the vehicle and the new owner is driving on my insurance because we can’t get what we need.
How is this bank still in business? Can’t reach anyone to talk to, and when you do talk to someone they are rude and mean to THE CUSTOMER. I’m just trying to pay off my loan and get out from under this bank. Wish I would have read reviews before accepting a loan from them. I learned that lesson the hard way.
Worst. Bank. Ever. I got my very first car loan through this bank. I was young and didn’t have enough credit for other banks. This bank gave me a loan and I was so happy! The people here are very, very rude. I’m contemplating on switching …
This is absolute worst bank I’ve ever had to work with. Please listen to my advice and avoid at all costs. Extremely unprofessional and never has the customer’s needs in mind. Very outdated with their online portal, no communication when …
Terrible bank.
Called several times to sort out a late fee. Was consistently told the system was down, finally someone called me about the late fees and they had grown like …
I’m writing this review to hopefully help someone who is considering using this bank. It is a VERY poorly run business. I never use reviews, but I wish someone would have told me about this bank before I took out a car loan through them. …
This is a criminal organization. They will hold you hostage in your loan even after you paid the entire amount off. Never seen any organization act in such an unprofessional manner.
I would not recommend this bank, We had to pay 200 to the bank for an early pay off. After paying our loan in full, we received a letter in the mail and a phone call telling us that we owed money and were accessed a late fee for …
WORST BANK EVER !! No one answers the phone , it allows you to leave a voicemail but no one calls back ! Awful customer service ! Do not recommend !!!!!
All I can say is Read the reviews…..its a life changing. I wish I would have looked at them before I take my auto loan from them. They have high interest rates for cars that’s has over 130,000 miles on them straight rip off. They work …
Today’s date is May 28th 2021 I went through the drive through to update my bank book and Make a withdrawal from my account and the usual woman was not at the drive through (black hair) it was some new chick. New girl was extremely rude and …
We have been waiting on our title for approx a month. Spoke to Hailey and she laughed when I told her the purchaser wants the truck and the title that he paid for. I then asked to speak to a manager, Hailey had a rude tone because I told …
AVOID. Loan department is a shady group of folks who refuse to address their accounting mistakes on my loan. They mistakenly added on their extra insurance policy to my loan due to their employees not being able to read my insurance policy …
Terrible customer service!! Have left 4-5 voice mails to different numbers yet no call back. Had bank account setup for auto withdraw. Signed
documents to make that happen. Plus sent a voided check. I checked every day …
Apparently they don’t even want my husband’s payment, locked him out of account and won’t answer the phone or return message. Maybe if they want paid they should make payments acceptable! Get it together and fix your customer concerns. Absolutely ridiculous.
Worst “bank” I have ever dealt with. I’m attempting to simply payoff my loan and no one answers the phone. Not even the main loan person. Nor do they respond to voice messages. What a joke
Paid my loan off after 7 months calling everyday to no answers, titles are “electronic titles” they never did paper titles. So now I cant get paper titles because they refuse to answer their phone so I can attempt to get the correct paper work from them… NEVER using this place again.
Paid off my car loan June 17 and have not returned my title yet! Called and left two messages and no call back. Now I finally reach a live person and they say it will be sent out sometime next week. Said the delay was due to me paying on line which was the only option I was given! Poor, poor customer service.
Bookkeeping manager Pam from Tiffin Branch was rude and told me that another employee from Marietta Branch didn’t do her job and she wasn’t giving me my 820.00 that they pulled from my account. If I had a problem with it I should file a …
Purchased a motorcycle had two payments left called and talked to some guy on the said I could pay Friday said he would put a note on the account …Wednesday comes they repo the bike I spent well over the amount owed to get it back now …
Had an auto loan through them. Not a bad experience at all. Every time I had questions they were there with answers. The only thing I’m upset about is the auto dealer lied to me about the bank not having an early payoff penalty fee (200 …
This is the bank a dealer set me up with when I financed a truck two years ago. Had a rocky start getting my account settled, they say the dealer didnt run paperwork through.. dealer says they submitted it and the bank wasnt doing their …
Horrible customer service. Tried cash a check and set up a bank account. Signed a paper saying it would have a two day hold. Called three days later and had to go through three people to find out the person I set up my account with made a …
I am having the worst experience with this company. Can’t make a payment. Why is Stephenie so quick to become unprofessional. Our first encounter she thought I was another person and was very hostile. She apologized and helped me. Today she …
You can never get through to talk to anybody I am about ready to transfer my loan to another bank I am so sorry that you have to run a bank the way you would do
The way this bank operates should be against the law. I had a motorcycle loan through them, paid off said loan 4/16/21. waited until the first week of May for the title – called and was told I still owed and that the remaining balance …
Worse bank we have ever ever had to deal with, do not answer phones or call people back. Paid loan off and almost a month later no payoff paper work or title, had to drive an hr and not budge in the drive trough until someone gave the paperwork so we could get a title ,,, will NEVER EVER deal with this pace ever again !!!!!
Just like every other review of 1 star. I had the same exact experience. From induced late charges last minute, to insurance issues and price gouging. No employee takes responsibility for missed emails, and never being able to explain. …
This bank can literally go f itself. I tried for 3 weeks to make a payment. I had to deal with Stephanie in the loan department who told me she was too busy for me and then hung up on me when I asked to speak to her manager. …
Very hard to get ahold of them, no one answers, voice-mails don’t get returned. Have tried for 1 MONTH to get lien release on car that I paid off 2 yrs. ago (requested mailed to me, then faxed, then mailed to new owner and NOTHING. Never …
Absolutely the worst bank I hve ever dealed with you can never get ahold of anyone. But want to sing my credit because they will not pick up the phone or call back when you leave a message.
They were terrible to work with, we paid off a loan , they mailed title wrong place, and after 11 messages and 9 emails finally someone calls yesterday to say we made a mistake, really, we know that. Also it was 45 days later, would not use …
I purchased a motorcycle off of a friend of mine who had a loan through this bank. He has all the paper work saying it was paid in full and gave me the title when he finally received it. I went to the DMV to get it switched into my name and …
literally the worst bank to ever finance through. they forced placed an insurance on my car when my mom showed them proof of insurance that we already had. they are rude, unprofessional, and just overall horrible. i’ve tried calling and …
This has to be the worst bank I have ever dealt with my life. I can’t even believe are still open. They don’t answer ANY calls. Impossible to get ahold of anyone.
Unorganized, poor customer support and professionalism. Been waiting on a call back for three weeks after trading in my Kawasaki Terex because they still haven’t provided the needed information to the dealership to pay off the loan balance. …
This was unfortunately the only bank I was able to get a car loan from. Their website is, quite frankly, trash. Its difficult to navigate, and not clear how to really do anything. I was trying to get my loan statement for personal matters …
Worst bank I have had to ever deal with. Reading through the other reviews, everything that I have read is what I have expected as well! No one answers the phone, when they do answer the phone there isn’t any help or apology for not being …
It’s been over 6 months no one has responded to a single phone call or email or fax. All i need is my title transferred from pa to oh and they can’t seem to do anything. I’ve called the title office and every branch they have throughout …
I have had a car loan through them for about 10 months. I have called the number listed on their website probably once a week to update my mailing address, since they continue to send mail to an address that does not match what is on my …
Just a horrible institution. Nobody even answers the phones there during business hours. Good luck getting a question answered or even making a loan payment!
I tried on and off for 2 months to get ahold of them to discuss my vehicle loan and pay it off. Left messages at every extension, no calls back. They flat out don’t believe in answering the phones apparently. I finally just got the money …
We paid off two vehicles in March 2022. One was through our credit union and we received the title in a couple of days. The other loan was through First Bank of Ohio and they did not send the title. They will not answer the phone at all, as …
O out of 5 stars. Like so many other reviewers, I’ve had nothing but issues reaching their customer service to rectify a payment issue. Their antiquated and convoluted website & online bill payment system is frustrating and confusing to …
Absolutely horrible customer service. Their online payment portal is nothing but a joke. You set up a recurring a payment and because it messes up and does not take it out. You were all of a sudden late and have to pay $49 late fees for their system screwup. I highly recommend not using this bank for any loans. They are a joke.
This is the worst bank I’ve ever had to deal with. You can never get ahold of anyone at the bank and they never email or call you back. This bank should be closed down before they ruin someone’s financial status.
This company is not good at answering their calls. When leaving voicemails some of the times their voicemail is full or I never receive a callback when I am able to leave a voicemail. Had a loan here for two years and during those two years I experienced bad to mediocre customer service. Not surprised other reviews are also negative.
I’ve never seen so much worthless under One roof. Cannot get a hold of anyone when you need to when you do get a hold of someone you are placed on hold I’m sorry you are placed on ignore forever and no one picks up. Will be filing complaint with the better Business bureau.
Awful. Simply terrible. The only reason they get two stars instead of zero is they have good loan rates for good credit. Other than that the experience is terrible. No one answers the phone. They don’t return calls. Their on-line banking is …
0 out of 5 stars. This place is awful. The worst customer service I have received anywhere. Apparently, every branch does something different and no one actually does their job. I have been trying to do a loan extension (or skip a …
Do not get a loan through First Bank of Ohio, they do not answer the phone, call you back or respond to email. Our vehicle was totaled in an accident 2 weeks ago and they literally won’t respond to us or insurance company and all we need it …
Wow, I’m amazed that I’m also dealing with similar issues that everyone else is. I’ve set up an auto pay to pay my loan however I got a late notice indicating I didn’t pay. I tried calling the bank and left a voicemail and still nothing. I …
Poor everything
Poor service
As@@oles
beware dont choose this bank!!!!!
thieves thieves thieves thieves thieves thieves thieves thieves thieves thieves
It is a happy place for me
The worst
Read the reviews
The worst of worst!!! I cannot believe how bad the customer service is!!!!
Have to pay penilty if you pay a loan off early
i love this place i call and can just about what i need over the phone thanks.
This is the worst bank ever to deal with I highly recommend not dealing with this bank
They suck they can’t even process payments on time fuc this bank ! Stay away!
Terrible, I wish had known before getting a car loan.
This branch of the bank is worthless.
Please head my warning! ⚠️ DO NOT DO BUSINESS WITH THIS BANK OR ITS ASSOCIATES!!! 👎 …
Never received a payment book, just got a late notice for the first payment due.
There needs to be a class action lawsuit on these guys
Please go to another bank
Do not get an auto loan with this bank if you don’t like shifty business and terrible customer service.
very friendly and easy to work with Tammy in auto loans is great f.price
You cannot reach these people. Ever. Dont even try.
keep getting late charges even though they said they have “taken care of the system error” and impossible to get in touch with customer service
Worst customer service ever. And they never closed my account after my auto loan was paid off. Rude and incompetent.
Have been trying to get ahold of this place forever. Absolutely appalling and terrible service. Never again
Can’t believe this is a bank terrible customer service want 15 dollars to pay over the phone don’t give you a payment book you have to pay 5 dollars to get a payment book do yourself a favor take your business elsewhere wish I would od read reviews first
If I could leave a zero I would. Absolute garbage bank. Run.
Finance that won’t send you information about your loan. The guy on phone won’t tell if it a bank
No one answers the phone! I called well over 6 times and every extention went to voice-mail.
PLEASE BE WARE OF THIS BANK…VERY POOR CUSTOMER FROM MEGAN WHO BEHAVES LIKE SHE OWNS THE BANK AND CRAIG WHO ALSO BEHAVES LIKE HE CAN EXPLAIN HIS WAY OUT OF ANYTHING. THE BANK IS TOO QUICK TO CHARGE FEES WHILST IN THE 10 DAYS GRACE PERIOD. …
Not a great place to bank at. Good staff but bad hours of operation and indecent wait times.
Worst bank ever. Horrible customer service. Very shady. They don’t even deserve 1 star. If I could give negative stars I would.
No one will ever answer the phone. The worst bank ever. Do not do business with them.
The worst bank ever. No communication. They don’t have a clue what there doing do not use them for a loan they lost my title and has taken months to make it right.
I cant seem to get a hold of ANYONE from this bank by phone… I have been trying for over a week! Bad communication practice!
They send very little info on your loan and send no reminders and don’t have any app to pay online what a joke I do not recommend this bank to anyone.
You guys should be ashamed of yourself. Don’t take phone calls or respond to emails. You are worthless and should be shut down.
Absolutely run from this bank! Terrible everything! I have no idea how they stay in business
Some needs to pick the phone up so I can talk
Tell them calling bank commission on them. Had my money in 2 hours after a month of no responses.
Literally the worse bank ever. Worst communication. Will never be a customer here again. No wonder why they only have a 1.6 out of 5 stars.
Do NOT USE THIS BANK! They are terribly disorganized, and will rake you over the coals if you ever fall behind on a payment. They don’t tell you this until you try to pay off your loan and find out it’s tripled. Glorified loan sharks.
Dealerships can’t get in touch with these people and neither can I to get car payoff info. Line constantly busy then closed at 2pm on a Wednesday. Won’t deal with these people again. Not accessible for customers needs.
DO NOT deal with this bank, absolutely the worst experience I’ve ever had with a loan!!
We got a great deal, and a great interest rate!!!
Refuses to answer the phone or listen to voicemails.
They might have lower initial rates for a loan, but the contract is riddled with charges or fines for multiple things. The people are rude that work there. I am in the process of making my last payment and will never step inside that bank again.
Lousy customer service.
Impossible to use website.
Would not recommend this company for any reason.
This bank is absolutely ridiculous!! What a JOKE! This place is so unorganized and absolutely not customer friendly! I still have a loan through this place and will BE switching to my bank Huntington! I understand that some people don’t have any choice on who approves credit, but I have OPTIONS! F this bank don’t use them!!!
They never answer the phone! They don’t call you back when you leave a message. You’re better off dealing with a loan shark.
I’ve done business with them for about 15 years and have had 10 car loans between me and my wife. Never had the problems cited in the negative reviews. Great rates, good people.
Paid off truck and left the bank because they refuse to answer the phone. Sorry folks, I need a bank I can depend on.
If i could leave a 0 star review, i would.
STAY FAR AWAY FROM THIS BANK. …
Worst run bank I have seen in my life. Decided to go with them for a car loan, BIG MISTAKE!! Anyone who does online banking, or even telephone banking can forget it. then when you have to deal with a real person it’s even worse. Plus they scam you on fees.
Customer service is horrible, does not send monthly statements for auto loans, you have to call and request and after requesting never received. Has anyone ever heard of such a thing…do not recommend this bank!
Since we pay off our car they did not update our credit report I being calling nobody answering very poor service
Strongly advise not doing business with these crooks. Seriously avoid them like the plague. The other reviews speak for themselves. High interest rates, threatening phone calls, extremely high penalties for any late payments and refusal to wave any of them.
Do not use this thing for a loan. The loan.officers are rude. The payment system is always down. When you actually get to speak.to.anyome they are rude.
Do not bank here! They will never pick up your calls and it’s literally the only bank that won’t pick up your call after trying for 3 hours
STACEY FROM COLLECTIONS IN THE COLUMBUS LOCATION IS A BI*^H!! NO HELP AT ALL, THIS BANK ISTHE WORST… MORE LIKE “LAST RESORT BANK OF OHIO”
DO NOT GET A LOAN FROM THEM. If you pay off your loan early then they will tack on fees to get their money. The customer service is horrible. Save yourself the headache and go elsewhere.
I can never reach them via phone. Their lines always connect me to a line that rings and rings before saying the bank is closed during business hours. They’re not helpful and pass you along to other lines that do not answer or return your calls.
HORRIBLE. if you can avoid this bank it will save you lots of troubles. always had problems with them from the start. Very rude and unhelpful. they “lose” payments towards your loan and always will put up a fight with you. TERRIBLE customer service . No online banking for proof of anything. we will never do business with this bank again.
They do not answer the phone so I don’t know how they expect me to to pay on a loan if they aren’t even going to give me the information TO pay it. Pretty pathetic bank.
No online service. How my Akron motorcycle dealer chose this company is a mystery(to be nice). …
This bank won’t work with you for anything. I was told my payments were due on the 18th, and I always paid by that date, for a year. Turns out it was the 8th, the lady on the phone told me the end of the grace period, not my actual payment …
I financed a motorcycle through Honda East for the amount of 5225.82 dollars. Not only did First Bank of Ohio have an interest rate of 7.75% they further have a prepayment charge of 1.95% or 195.00, which ever is greater. The dealership did …
First scam of ohio should be this sad excuse for a bank title. Where to start great rate,but they will shafts you in the long run. 1 they don’t even handle your insurance they use state national for that. So even though you have coverage …
They lost the title to my truck, but I only found that out after calling two of the locations trying to track it down myself. Then they were supposed to have sent it to my DMV. They didn’t, and I had to wait more. I hate to write bad …
Ashley was absolutely the most unprofessional loan officer I have ever dealt with in my entire life!!! If she works there I will absolutely never go to this bank for anything ever, what a shame!!
DO NOT FINANCE THROUGH THIS BANK
When I bought my first car I was 18 and didn’t know any better and I have had nothing but issues with this bank. Too much to type but you’ve been warned
I’ve called multiple times on different days. I’m trying to pay off a car loan and they either don’t answer or the leave you on hold for 20 minutes. All I wanna do is pay off my car.
Best Bank around,, They gave my Husband a car loan @ 3% interest. $250 is a reasonable fee for a car loan in my opinion. Easy to work with also. Not having access to on line banking for paying the loan is not a big deal,,They give you a …
Made only second payment AHEAD of the due date (via their online site. A site which leaves A LOT to be desired). The transaction cleared my bank four days before the due date. Today almost three week later, I receive a ‘late notice’ in the …
They gave me a great interest rate (from my motorcycle dealer). However, it came with an early termination penalty. I wrecked my bike a month after getting it and my insurance cut them a check. The check forced me to pay off the loan …
Nice – a $180 car payment, fell behind a month, and the late fees are now $441 – wow. I though theft by deception was illegal. Well I’m sure its in the contract somewhere. Do yourself a favor and find a different bank. I wrote this …
Paid auto loan electronically, two ( 2 ) days later receive a late notice and $ 98.71 fee. Called, was told they are still processing the deposit , ? electronic , from 5 days ago now… Ubelievable.
Had a motorcycle loan through them. Autopay setup. Autopay supposedly expires every few months but they don’t notify you at all. Instead they charge you a 230$ late fee. Conveniently on the last payment of the loan aswell. Absolutle robbery.
No stars either. It looks like you all are having trouble with them not accepting your payment. For me they two it twice two different months and when I looked online at the payment history they have tried it every month since August of 2021! Then like everyone has pointed out, no one will answer or take your call! NEVER AGAIN!
The lady in the loan department has a nasty attitude. The clerk reported there is no customer service to report issues. The website sucks you can’t see subtractions to your amount total. When I paid extra I notified the loan specialist …
My husband bought me a vehicle for my birthday. This is the bank the dealership used, which I could not be happier with. He received a 2.75 interest rate for a used vehicle, which is amazing and unheard of! We received payment books to send …
Had mechanical issues with my car and had it put on comprehensive only through my insurance provider…I had them fax First Bank to let them know what was going on then I called the bank myself to confirm it. They had to me talk to about 3 …
They never pick up your calls or call back. They call you back when your late on your payment.
I used this bank to get financed for a 2002 Acura RSX, and have had problems with the bank ever since the first payment. Upon the first payment, due to an error on their part, my checking account was charged twice for the amount due,and was …
Literally the WORST CUSTOMER SERVICE I have ever dealt with before. Never have I had problems making payment on my loans. NEVER have I made late payments before. Due to lack of customer service my payment has to be late. I will NEVER dealt with this bank again!
Have my car loan through them. Antiquated software. Hardly anyone can help you. The online portal for payment is a joke to use. The list goes on. Go through someone else if you have the chance.
By far the worst BANK me and my husband has ever had to deal with. It was a nightmare. Very rude and unpleasant workers. We paid off our car really fast, to get rid of them, had so many problems with them. They LOST our payments many times. …
Great bank easy to work with all my complaints are resolved thank you!
Absolutely terrible customer service, in fact their response time is by far the worst I have ever had the displeasure of dealing with. I had to contact another person from an entirely separate branch in order to even get in CONTACT with …
I met the hiring manager once, through an interview- one time was way too many. She was rude, acted very entitled, and acted like she was part of some extremely prestigious bank. When I voiced my concerns over very real dangers- such as …
Don’t ever use this bank. They never answer their phone and when you leave a message they don’t call you back.
Zero help, bad attitude, angry because I paid off a loan early even though I paid an early payoff fee. Waiting for a release of lean for weeks and can’t get a response. I sold the vehicle and the new owner is driving on my insurance because we can’t get what we need.
How is this bank still in business? Can’t reach anyone to talk to, and when you do talk to someone they are rude and mean to THE CUSTOMER. I’m just trying to pay off my loan and get out from under this bank. Wish I would have read reviews before accepting a loan from them. I learned that lesson the hard way.
Worst. Bank. Ever. I got my very first car loan through this bank. I was young and didn’t have enough credit for other banks. This bank gave me a loan and I was so happy! The people here are very, very rude. I’m contemplating on switching …
This is absolute worst bank I’ve ever had to work with. Please listen to my advice and avoid at all costs. Extremely unprofessional and never has the customer’s needs in mind. Very outdated with their online portal, no communication when …
Terrible bank.
Called several times to sort out a late fee. Was consistently told the system was down, finally someone called me about the late fees and they had grown like …
I’m writing this review to hopefully help someone who is considering using this bank. It is a VERY poorly run business. I never use reviews, but I wish someone would have told me about this bank before I took out a car loan through them. …
This is a criminal organization. They will hold you hostage in your loan even after you paid the entire amount off. Never seen any organization act in such an unprofessional manner.
I would not recommend this bank, We had to pay 200 to the bank for an early pay off. After paying our loan in full, we received a letter in the mail and a phone call telling us that we owed money and were accessed a late fee for …
WORST BANK EVER !! No one answers the phone , it allows you to leave a voicemail but no one calls back ! Awful customer service ! Do not recommend !!!!!
All I can say is Read the reviews…..its a life changing. I wish I would have looked at them before I take my auto loan from them. They have high interest rates for cars that’s has over 130,000 miles on them straight rip off. They work …
Today’s date is May 28th 2021 I went through the drive through to update my bank book and Make a withdrawal from my account and the usual woman was not at the drive through (black hair) it was some new chick. New girl was extremely rude and …
We have been waiting on our title for approx a month. Spoke to Hailey and she laughed when I told her the purchaser wants the truck and the title that he paid for. I then asked to speak to a manager, Hailey had a rude tone because I told …
AVOID. Loan department is a shady group of folks who refuse to address their accounting mistakes on my loan. They mistakenly added on their extra insurance policy to my loan due to their employees not being able to read my insurance policy …
Terrible customer service!! Have left 4-5 voice mails to different numbers yet no call back. Had bank account setup for auto withdraw. Signed
documents to make that happen. Plus sent a voided check. I checked every day …
Apparently they don’t even want my husband’s payment, locked him out of account and won’t answer the phone or return message. Maybe if they want paid they should make payments acceptable! Get it together and fix your customer concerns. Absolutely ridiculous.
Worst “bank” I have ever dealt with. I’m attempting to simply payoff my loan and no one answers the phone. Not even the main loan person. Nor do they respond to voice messages. What a joke
Paid my loan off after 7 months calling everyday to no answers, titles are “electronic titles” they never did paper titles. So now I cant get paper titles because they refuse to answer their phone so I can attempt to get the correct paper work from them… NEVER using this place again.
Paid off my car loan June 17 and have not returned my title yet! Called and left two messages and no call back. Now I finally reach a live person and they say it will be sent out sometime next week. Said the delay was due to me paying on line which was the only option I was given! Poor, poor customer service.
This place is horrible never gives calls back and give out wrong information never i mean never get a loan from this place
Bookkeeping manager Pam from Tiffin Branch was rude and told me that another employee from Marietta Branch didn’t do her job and she wasn’t giving me my 820.00 that they pulled from my account. If I had a problem with it I should file a …
Purchased a motorcycle had two payments left called and talked to some guy on the said I could pay Friday said he would put a note on the account …Wednesday comes they repo the bike I spent well over the amount owed to get it back now …
Had an auto loan through them. Not a bad experience at all. Every time I had questions they were there with answers. The only thing I’m upset about is the auto dealer lied to me about the bank not having an early payoff penalty fee (200 …
NO STARS.
Do not use this bank….dirty practices. …
This is the bank a dealer set me up with when I financed a truck two years ago. Had a rocky start getting my account settled, they say the dealer didnt run paperwork through.. dealer says they submitted it and the bank wasnt doing their …
Horrible customer service. Tried cash a check and set up a bank account. Signed a paper saying it would have a two day hold. Called three days later and had to go through three people to find out the person I set up my account with made a …
I am having the worst experience with this company. Can’t make a payment. Why is Stephenie so quick to become unprofessional. Our first encounter she thought I was another person and was very hostile. She apologized and helped me. Today she …
You can never get through to talk to anybody I am about ready to transfer my loan to another bank I am so sorry that you have to run a bank the way you would do
The way this bank operates should be against the law. I had a motorcycle loan through them, paid off said loan 4/16/21. waited until the first week of May for the title – called and was told I still owed and that the remaining balance …
Worse bank we have ever ever had to deal with, do not answer phones or call people back. Paid loan off and almost a month later no payoff paper work or title, had to drive an hr and not budge in the drive trough until someone gave the paperwork so we could get a title ,,, will NEVER EVER deal with this pace ever again !!!!!
Just like every other review of 1 star. I had the same exact experience. From induced late charges last minute, to insurance issues and price gouging. No employee takes responsibility for missed emails, and never being able to explain. …
This bank can literally go f itself. I tried for 3 weeks to make a payment. I had to deal with Stephanie in the loan department who told me she was too busy for me and then hung up on me when I asked to speak to her manager. …
Very hard to get ahold of them, no one answers, voice-mails don’t get returned. Have tried for 1 MONTH to get lien release on car that I paid off 2 yrs. ago (requested mailed to me, then faxed, then mailed to new owner and NOTHING. Never …
Absolutely the worst bank I hve ever dealed with you can never get ahold of anyone. But want to sing my credit because they will not pick up the phone or call back when you leave a message.
This is the worst bank i have ever dealt with they absolutely will not contact me back i have tried to get ahold of someone about my vehicle loan !
They were terrible to work with, we paid off a loan , they mailed title wrong place, and after 11 messages and 9 emails finally someone calls yesterday to say we made a mistake, really, we know that. Also it was 45 days later, would not use …
I purchased a motorcycle off of a friend of mine who had a loan through this bank. He has all the paper work saying it was paid in full and gave me the title when he finally received it. I went to the DMV to get it switched into my name and …
literally the worst bank to ever finance through. they forced placed an insurance on my car when my mom showed them proof of insurance that we already had. they are rude, unprofessional, and just overall horrible. i’ve tried calling and …
This has to be the worst bank I have ever dealt with my life. I can’t even believe are still open. They don’t answer ANY calls. Impossible to get ahold of anyone.
Typically I wouldn’t write a review if it wasn’t positive… however this experience has been so frustrating that I believe it’s necessary to voice. …
Unorganized, poor customer support and professionalism. Been waiting on a call back for three weeks after trading in my Kawasaki Terex because they still haven’t provided the needed information to the dealership to pay off the loan balance. …
This was unfortunately the only bank I was able to get a car loan from. Their website is, quite frankly, trash. Its difficult to navigate, and not clear how to really do anything. I was trying to get my loan statement for personal matters …
Worst bank I have had to ever deal with. Reading through the other reviews, everything that I have read is what I have expected as well! No one answers the phone, when they do answer the phone there isn’t any help or apology for not being …
It’s been over 6 months no one has responded to a single phone call or email or fax. All i need is my title transferred from pa to oh and they can’t seem to do anything. I’ve called the title office and every branch they have throughout …
As I can see, you already have a list of bad reviews. However, I would like to include my experience. …
I have had a car loan through them for about 10 months. I have called the number listed on their website probably once a week to update my mailing address, since they continue to send mail to an address that does not match what is on my …
Just a horrible institution. Nobody even answers the phones there during business hours. Good luck getting a question answered or even making a loan payment!
I tried on and off for 2 months to get ahold of them to discuss my vehicle loan and pay it off. Left messages at every extension, no calls back. They flat out don’t believe in answering the phones apparently. I finally just got the money …
We paid off two vehicles in March 2022. One was through our credit union and we received the title in a couple of days. The other loan was through First Bank of Ohio and they did not send the title. They will not answer the phone at all, as …
O out of 5 stars. Like so many other reviewers, I’ve had nothing but issues reaching their customer service to rectify a payment issue. Their antiquated and convoluted website & online bill payment system is frustrating and confusing to …
Absolutely horrible customer service. Their online payment portal is nothing but a joke. You set up a recurring a payment and because it messes up and does not take it out. You were all of a sudden late and have to pay $49 late fees for their system screwup. I highly recommend not using this bank for any loans. They are a joke.
This is the worst bank I’ve ever had to deal with. You can never get ahold of anyone at the bank and they never email or call you back. This bank should be closed down before they ruin someone’s financial status.
This company is not good at answering their calls. When leaving voicemails some of the times their voicemail is full or I never receive a callback when I am able to leave a voicemail. Had a loan here for two years and during those two years I experienced bad to mediocre customer service. Not surprised other reviews are also negative.
I’ve never seen so much worthless under One roof. Cannot get a hold of anyone when you need to when you do get a hold of someone you are placed on hold I’m sorry you are placed on ignore forever and no one picks up. Will be filing complaint with the better Business bureau.
Awful. Simply terrible. The only reason they get two stars instead of zero is they have good loan rates for good credit. Other than that the experience is terrible. No one answers the phone. They don’t return calls. Their on-line banking is …
0 out of 5 stars. This place is awful. The worst customer service I have received anywhere. Apparently, every branch does something different and no one actually does their job. I have been trying to do a loan extension (or skip a …
Do not get a loan through First Bank of Ohio, they do not answer the phone, call you back or respond to email. Our vehicle was totaled in an accident 2 weeks ago and they literally won’t respond to us or insurance company and all we need it …