I FOUND OUT IN JANUARY 2018 THAT I OWED THEM FOR A PROCEDURE I HAD DONE AT MERCY IN SEPTEMBER, 2017. IT STARTED WITH TEXT MESSAGES WHICH I DID NOT RESPOND TO SINCE I DID NOT KNOW THAT I EVEN OWED THEM. I FINALLY DECIDED TO CALL THEM AND …
I will never go back to a Mercy clinic since they use this company for radiology. I think their 1.2 star rating says it all. Like many others, I had a terrible experience with their billing department.
Its sad im not the only one having an issue with you billing Department. I think its time to get that issue fixed if its many people. Dont call someone saying its you last attempt when it was your first attempt.
If I could give them 0 stars I would. This place is HORRIBLE. I have been trying to get a hold of them for the past 3 months via phone and email and it is impossible. They never return any calls or email and their “call back” service does not work. It is ridiculous to have no way for your patients to get a hold of you.
Who sends out bills thru a freaking text message. I requested a paper copy and still haven’t received one. Now I’m getting another text message. Horrible billing department.
Great radiologists that performed my procedure. Explained to me in terms I could understand, and took excellent care of me when I really needed them. Had no problems with billing, as some others have stated. Thank you, Pinnacle Radiology! Mercy and NWA are blessed to have you!
I have a receipt showing no balance due. Paid in full and they are still harassing me over a $14.92 bill. Now its my turn to harass them, I guess turn about is fair play.
I am amazed at the number of same complaints that I am seeing after I posted the first review of this awful company! I am complaining about them everywhere I can. Eric Pianalto is the President of Mercy Medical at 2710 Rife Ln, Rogers, AR …
I agree with the other review. Insurance is on file at your Dr office but they read your radiology results and does not bill your insurance!! Watch your bills – then you have to search for their phone number online (because it’s not on the bill) and when you call they act like it’s just no big deal! Yep, agree with all that!
Same thing as everyone else. I’ve never received a bill from these people and now I have a collection agency calling me for 16 bucks. I would be happy to pay if I would have received the bill. Terrible company.
Same as all the others. I found out I owed something on my credit report. Why don’t they utilize the same billing as Mercy so customers can have visibility and pay online? They made no effort to contact me.
Zero stars! I will stop using Mercy Hospital because they use Pinnacle Radiology! Terrible customer service, will not fix their own mistakes, will not even try to communicate with Mercy in order to fix the mistake they made! Don’t use Mercy hospital or you will have to deal with these dummies.
Pinnacle Radiology never sent me an invoice. I only got text messages saying that I was past due on the account. I agree with other comments, they have very poor business and billing practices. Also when you call the phone number that they have on their text it is a robo service (very frustrating).
They sent me a bill for a service I did receive and then added additional charges for procedures that I have never received. I have called multiple times to try to get the issue resolved and every time they tell me it will be fixed and it is not. Very unprofessional business.
My experience was not in their regular office, but at my OB’s office – the ladies I dealt with were professional and courteous. I got a bill in the mail, but misplaced it and forgot entirely about it until I got a call from a robo-dialer …
I keep getting hounded by a collection agency but every time I’ve called Pinnacle trying to resolve my bill I get an automated system that says I have a zero balance. The last bill I received was paid and nothing else was mailed from them. This is ridiculous!
The most ridiculous company I have ever dealt with! You go see your Dr, insurance is on file at your Dr office but THIS company reads your radiology results and does not bill your insurance!! BEWARE!!! Watch your bills – then you have to …
Very very shady. I visited mercy clinic for pneumonia diagnosis and they took my blood for testing and x ray for analysis. No where was it mentioned that Pinnacle or whatever this is will be contacting me for payment. …
Same story as many others. I had an x-ray done in 2016, gave them my insurance info, address, phone number etc. Never heard from them. Then I find out in 2017 there’s an alleged $26 debt on my credit report. Seriously? I called and they …
I visited Mercy Hospital ER for a bicycle accident. The radiology department here did not submit my claims through my insurance and sent me a bill. Somehow the ER doctor and hospital facility submitted claims correctly though insurance, but …
I’ve never written a google review, but this group is ridiculous. Wish I could give a negative rating. My experience is pretty consistent with the other reviews except I never even got a bill that I’m aware of and never heard from the …
Just like so many others that have posted, I received notice from a credit report monitoring service that a collection was posted to my credit report for $20.15. I call the collection company to find out who the bill was from. It was …
They don’t actually mail you a bill. They will say the mailed it but it’s uncanny that so many say they get turned straight over to collections. I think there might be a problem with the office staff doing their job correctly. My bill …
Today, I received a bill collection robo-call threatening to file against my credit for an unidentified balance on behalf of Pinnacle Radiology. This is the first I heard I owed them money. After searching online to find a legitimate …
Got a phone call from them today saying this was their last attempt to collect payment before turning my account over to a collection agency. The problem is that we’ve had the bill from them for LESS THAN A MONTH and this was the first …
Same thing as others. No communication about a bill being due until you get a notice that it’s in collection. Paid off full amount immediately but we learned it wasn’t closed, and it’s hitting our credit score. How does this not end up in …
Please don’t let the billing issues of others give you a bad impression of the groups ability to serve as radiologists (problems are not for missing pathology, bad reads, malpractice etc). …
Terrible company. I never received a bill from them and never received a collection letter or any documentation. Only reason I found out I had an issue is I signed up for credit monitoring from the Equifax breach and two collections …
This place doesn’t even deserve a star. I received a bill from a collection agency for an additional $76.22. I have NEVER seen a bill for that much. It’s not even the amount that bugs me, it’s the fact that it went all the way to a …
I received a phone call today that a 2 month old bill was in collections and I had been making payments on it. It’s paid off now but would have been nice to know before it went to collections. …
This company filed a derogatory collection on me for a 6.15 bill. I had excellent credit and have paid a tremendous amount for medical care and test for my daughter, and this bill must have slipped through the cracks. I asked if they make …
I received a robocall threatening collections for a bill I never received. I called the office immediately, but it was already closed. I navigated the automated phone system and received a text link to pay. …
I had the same experience everyone else has described. You receive a robo call stating you have an overdue balance. I didn’t know I had a balance since I paid the Mercy bill that I received if full (thought it was all one bill since the …
Called them and held for 35 minutes before I hung up. I emailed them and two weeks later have still not received a response to a bill question. They continue to send bills that are coded wrong to me and my insurance company and I cannot …
We just tried to refinance our home loan and was mortified when told that my credit rating has 2 unpaid bills from Pinnacle Radiology from 2016 and 2017 that were sent to a collection agency. Like everyone else on here, I had no idea. …
Looking at these reviews, this could be class action lawsuit material. This business applied a payment in a way I did not authorize to a brand new bill they generated the same day I made the payment and never even sent to me. The old bill I …
Like so many others, i found out today that my bill from a month ago was turned in to a collection agency. I called them 2 weeks ago requesting a statement and never received one. after 2 trips to the hospital, all my medical bills, …
This place of business needs some serious help in standard business practices. First of all, they did not re-file my insurance as I requested after acknowledging they would. I never received one statement from them, and did not even know …
So glad I took the time to google search this group that showed up on my credit report! I have ZERO other derogatory marks on my file other than this group. I don’t recall ever receiving a bill saying I was late. I don’t understand how this …
Won’t use them again, sent me to collections for a bill that was credited to the wrong account on their end. MADE SEVERAL CALLS to their office and finally spoke to a supervisor that assured me it would be called back from collections. To …
Billing. I just received a bill from almost a full year ago. Unfortunately I was in the hospital in January so I would say it is safe to assume I will continue to get random bills for the next 6 months at least. Did not bill correctly so I …
Absolute scam of a business. Had a wreck in 2016 find out in 2021 I have a 173$ bill in collection (because I was trying to refinance my house). Never had any bill sent or any form of communication sent to me. They won’t let me pay it …
Worst Service Ever
I agree with every single thing Lee Wills comment said! They act like it’s no big deal. If I could rate half a star I would.
Screw this company. The faster they go out of business the better.
Won’t ever pick up the phones called 3 times and was on hold for 45 to an HR on all calls
These people are the worst and when I asked to speak with a supervisor they hung up on me. I asked them to split out a bill and they refused.
Same as everyone else. Received a bill from collections in an amount I have never seen before…
Finally have a credit score and it’s going down due to inaccuracies on my billing.
If you can in anyway not use them I would. Their CS does not know how to help. If I could give no stars I would
I FOUND OUT IN JANUARY 2018 THAT I OWED THEM FOR A PROCEDURE I HAD DONE AT MERCY IN SEPTEMBER, 2017. IT STARTED WITH TEXT MESSAGES WHICH I DID NOT RESPOND TO SINCE I DID NOT KNOW THAT I EVEN OWED THEM. I FINALLY DECIDED TO CALL THEM AND …
I will never go back to a Mercy clinic since they use this company for radiology. I think their 1.2 star rating says it all. Like many others, I had a terrible experience with their billing department.
Its sad im not the only one having an issue with you billing Department. I think its time to get that issue fixed if its many people. Dont call someone saying its you last attempt when it was your first attempt.
If I could give them 0 stars I would. This place is HORRIBLE. I have been trying to get a hold of them for the past 3 months via phone and email and it is impossible. They never return any calls or email and their “call back” service does not work. It is ridiculous to have no way for your patients to get a hold of you.
Who sends out bills thru a freaking text message. I requested a paper copy and still haven’t received one. Now I’m getting another text message. Horrible billing department.
Great radiologists that performed my procedure. Explained to me in terms I could understand, and took excellent care of me when I really needed them. Had no problems with billing, as some others have stated. Thank you, Pinnacle Radiology! Mercy and NWA are blessed to have you!
I have a receipt showing no balance due. Paid in full and they are still harassing me over a $14.92 bill. Now its my turn to harass them, I guess turn about is fair play.
I am amazed at the number of same complaints that I am seeing after I posted the first review of this awful company! I am complaining about them everywhere I can. Eric Pianalto is the President of Mercy Medical at 2710 Rife Ln, Rogers, AR …
I agree with the other review. Insurance is on file at your Dr office but they read your radiology results and does not bill your insurance!! Watch your bills – then you have to search for their phone number online (because it’s not on the bill) and when you call they act like it’s just no big deal! Yep, agree with all that!
Same thing as everyone else. I’ve never received a bill from these people and now I have a collection agency calling me for 16 bucks. I would be happy to pay if I would have received the bill. Terrible company.
Same as all the others. I found out I owed something on my credit report. Why don’t they utilize the same billing as Mercy so customers can have visibility and pay online? They made no effort to contact me.
Zero stars! I will stop using Mercy Hospital because they use Pinnacle Radiology! Terrible customer service, will not fix their own mistakes, will not even try to communicate with Mercy in order to fix the mistake they made! Don’t use Mercy hospital or you will have to deal with these dummies.
Pinnacle Radiology never sent me an invoice. I only got text messages saying that I was past due on the account. I agree with other comments, they have very poor business and billing practices. Also when you call the phone number that they have on their text it is a robo service (very frustrating).
They sent me a bill for a service I did receive and then added additional charges for procedures that I have never received. I have called multiple times to try to get the issue resolved and every time they tell me it will be fixed and it is not. Very unprofessional business.
My experience was not in their regular office, but at my OB’s office – the ladies I dealt with were professional and courteous. I got a bill in the mail, but misplaced it and forgot entirely about it until I got a call from a robo-dialer …
I keep getting hounded by a collection agency but every time I’ve called Pinnacle trying to resolve my bill I get an automated system that says I have a zero balance. The last bill I received was paid and nothing else was mailed from them. This is ridiculous!
The most ridiculous company I have ever dealt with! You go see your Dr, insurance is on file at your Dr office but THIS company reads your radiology results and does not bill your insurance!! BEWARE!!! Watch your bills – then you have to …
Very very shady. I visited mercy clinic for pneumonia diagnosis and they took my blood for testing and x ray for analysis. No where was it mentioned that Pinnacle or whatever this is will be contacting me for payment. …
Same story as many others. I had an x-ray done in 2016, gave them my insurance info, address, phone number etc. Never heard from them. Then I find out in 2017 there’s an alleged $26 debt on my credit report. Seriously? I called and they …
I visited Mercy Hospital ER for a bicycle accident. The radiology department here did not submit my claims through my insurance and sent me a bill. Somehow the ER doctor and hospital facility submitted claims correctly though insurance, but …
I’ve never written a google review, but this group is ridiculous. Wish I could give a negative rating. My experience is pretty consistent with the other reviews except I never even got a bill that I’m aware of and never heard from the …
Just like so many others that have posted, I received notice from a credit report monitoring service that a collection was posted to my credit report for $20.15. I call the collection company to find out who the bill was from. It was …
They don’t actually mail you a bill. They will say the mailed it but it’s uncanny that so many say they get turned straight over to collections. I think there might be a problem with the office staff doing their job correctly. My bill …
Today, I received a bill collection robo-call threatening to file against my credit for an unidentified balance on behalf of Pinnacle Radiology. This is the first I heard I owed them money. After searching online to find a legitimate …
Got a phone call from them today saying this was their last attempt to collect payment before turning my account over to a collection agency. The problem is that we’ve had the bill from them for LESS THAN A MONTH and this was the first …
Same thing as others. No communication about a bill being due until you get a notice that it’s in collection. Paid off full amount immediately but we learned it wasn’t closed, and it’s hitting our credit score. How does this not end up in …
Please don’t let the billing issues of others give you a bad impression of the groups ability to serve as radiologists (problems are not for missing pathology, bad reads, malpractice etc). …
Terrible company. I never received a bill from them and never received a collection letter or any documentation. Only reason I found out I had an issue is I signed up for credit monitoring from the Equifax breach and two collections …
This place doesn’t even deserve a star. I received a bill from a collection agency for an additional $76.22. I have NEVER seen a bill for that much. It’s not even the amount that bugs me, it’s the fact that it went all the way to a …
I received a phone call today that a 2 month old bill was in collections and I had been making payments on it. It’s paid off now but would have been nice to know before it went to collections. …
This company filed a derogatory collection on me for a 6.15 bill. I had excellent credit and have paid a tremendous amount for medical care and test for my daughter, and this bill must have slipped through the cracks. I asked if they make …
I received a robocall threatening collections for a bill I never received. I called the office immediately, but it was already closed. I navigated the automated phone system and received a text link to pay. …
I had the same experience everyone else has described. You receive a robo call stating you have an overdue balance. I didn’t know I had a balance since I paid the Mercy bill that I received if full (thought it was all one bill since the …
Called them and held for 35 minutes before I hung up. I emailed them and two weeks later have still not received a response to a bill question. They continue to send bills that are coded wrong to me and my insurance company and I cannot …
We just tried to refinance our home loan and was mortified when told that my credit rating has 2 unpaid bills from Pinnacle Radiology from 2016 and 2017 that were sent to a collection agency. Like everyone else on here, I had no idea. …
Looking at these reviews, this could be class action lawsuit material. This business applied a payment in a way I did not authorize to a brand new bill they generated the same day I made the payment and never even sent to me. The old bill I …
Like so many others, i found out today that my bill from a month ago was turned in to a collection agency. I called them 2 weeks ago requesting a statement and never received one. after 2 trips to the hospital, all my medical bills, …
This place of business needs some serious help in standard business practices. First of all, they did not re-file my insurance as I requested after acknowledging they would. I never received one statement from them, and did not even know …
So glad I took the time to google search this group that showed up on my credit report! I have ZERO other derogatory marks on my file other than this group. I don’t recall ever receiving a bill saying I was late. I don’t understand how this …
Won’t use them again, sent me to collections for a bill that was credited to the wrong account on their end. MADE SEVERAL CALLS to their office and finally spoke to a supervisor that assured me it would be called back from collections. To …
Billing. I just received a bill from almost a full year ago. Unfortunately I was in the hospital in January so I would say it is safe to assume I will continue to get random bills for the next 6 months at least. Did not bill correctly so I …
Had a bill sent to collections even though I’ve paid it in full…twice now. Anything attached to Mercy is a scam.
Absolute scam of a business. Had a wreck in 2016 find out in 2021 I have a 173$ bill in collection (because I was trying to refinance my house). Never had any bill sent or any form of communication sent to me. They won’t let me pay it …