They placed fiber cables through my yard a few years back, and I got hurt due to their contractors’ negligence. Neither the contractors nor OzarksGo/Ozarks Electric took responsibility. I have a permanent disability due to both their negligence.
Horrible customer service. Takes zero responsibility for their service. Representative would not let me speak to a supervisor…Sadly, would not recommend
This is the ,,,, to many time I want to watch something and still Ozark go has not added them, I am going back to Cox can’t believe it, I may not love Cox, but I get to see what I want..
I mean it’s better than nothing which was in my area before this came along but still pretty slow and seems like it buffers more than it play’s anything. Won’t be recommending this service to anyone tho.
I have called and the phone goes to hold with no answer!! Just trying to upgrade my service with them! I do believe I made a mistake to change from Cox!!
They say that they have the same channels and services of the big cable providers but they don’t….you will end up paying 50% more if you go with this provider and there will be NO ONE there to answer questions if you have them.
Excellent service, and great customer relations department. A couple of minor problems I had were addressed and resolved quickly. I would recommend Ozarks Go to everyone.
As with any newly started service, there are going to be glitches. The staff I dealt with worked to get all the bugs out and did so without putting me on a back burner like my previous provider would.
Dependable service. Promised 100 Megabites download speed and I hardly ever get less than that and sometimes a bit more. The competition…. Wait, there is no competition. It is the best.
Very disruptive to our home as they dug there new service for our area. Destroyed my inground dog fence, and when I tried to get information they would just say no English. Wow that is a good way to win me over.
My Ozarkgo internet is by far better , faster and more reliable then any other internet I’ve ever had. It doesn’t go out when it rains, that alone makes it worthwhile.
I am getting hosed by Cox, considering Ozarkgo, if they don’t deliver their promise, I will go to the Attorney General of Arkansas and cancel the service. That simple!!!!
Absolutely love the dependability of the service and the price. In the past we have tried Cox communications and also AT&T but Ozarksgo beats them all.
WOW – who tho’t INTERNET could be THAT FAST. It is life changing. I move a lot of BIG FILES on the web…and need all the HORSEPOWER I can get. OzarksGo DELIVERS…and then some. DROP WHAT EVER YOU CURRENTLY HAVE & IF OzarksGo is available in your neighborhood – GET IT…GET IT NOW!
Ozark go came through our backyard, destroying our dog fence line twice, now our dogs keep getting out. We have had to run all new line to keep our do go s in. Such hardache.
Minimum problems have occurred plus customer service helpful. I changed internet service from Cox to Ozarks Go about a year ago. I have never regretted the decision.
Some guys at the gas station on Wedington today helped us out with our flat tire. I forgot his name. But he was amazing & I really appreciated the help. We need more ppl like him in the world. 🤗🤗 …
Can’t say about the internet yet because we are Still waiting on the contractors to finish putting box on our home! Everyone else has theirs up and running and watching movies! We wait another 3 weeks 😡 …
Representatives of OzarkGo told us we would have Internet by October 2019. As of yesterday and many phone calls regarding status, I’m being told April 2020. Construction delays are the excuse. In my opinion, there is no excuse.
I was a customer of another company for over 20 years when OzarkGo became available in my area I changed immediately and could not be happier! I tell everyone that will listen how great the company is I have internet, phone and tv.
This Internet service has changed my life. It is fabulous, fast, and affordable. Plus the installers were friendly and helpful. I’d give them 10 stars if I could.
Never had service installed moved before it was available but am still being charged for services I never received!! Total rip off I inquired a guy came out looked around and left. Never said anything they say they put fiber cable in but …
I don’t know what it is about service calls but no one ever is on time or they are calling to reschedule. Not sure if OzarkGo realizes people change their schedule for them.
These guys are the absolute worst. Do not use them. They took weeks to come install the service and will not give you a time frame. FINALLY get here and the construction crew did not follow the line drawn for them, rips my yard up and breaks my sprinkler system. Couldn’t be a worse experience. Use anyone else.
Since getting OzarksGo in the spring of 2019 I can actually tell you I have had not one problem with anything. The cable is great and the internet is fast and fabulous.
Been waiting almost 2 months for an installation date. I called and asked what the delay was. I was informed that they are supposed to be testing thw connection. Needed it for home schooling for my 11 year old. Now I need it dor summer break.
This is honestly the BEST service I’ve ever had. Only had one little issue with the internet dropping out once (and when I asked about it, they were quick to reply and told me what exactly went wrong (network card went out) and they had it …
We have only had to call twice for any problems & they were caused by storms or power outage. Each time it was an “easy” fix & the technician was very courteous and helpful. Problem repaired in a very short time.
Does anybody even work here? I’ve been on hold for an hour and their offices are closed… really would appreciate some service, I’ve been waiting for my internet I ordered to be started for three weeks now. Love trying to work from home with no internet. It’s been great
Hands down the very worst customer service as well as internet issues. Buffering problems mouth since & picture sync on a 1 minute delay. Ozark Go told me they take care of their customers. I’m thinking their expectations are much lower than mine..
I love Ozarks Electric, so when they offered OzarksGo, I hoped it would be the same quality and affordability as the electric company. It is. No regrets about leaving Cox. Quality and service is better. Go, OzarksGo!
I love Ozark Go as far as the internet, but the TV packages are too expensive. Due to the cost of the TV packages I stay on the lowest package, basic local channels, added a Roku and watch Hulu and Netflix. I’m still saving over half of the …
Not a single problem with the router since I got the cable to my farm last year. Very fast speeds. Compared to the nightmare that was AT&T DSL OzarksGo is heaven.
Hands down the best internet for the price and in general for the area. Very fast. Customer service is great, and when it was time to dig up my yard they notified me ahead of time and knocked every day. ATT did none of that.
Everything works flawlessly. Storms haven’t interrupted the signal once. Only ever had one disrupted signal and it was the same for everyone in the area due to some unavoidable act of god. Puts cable to shame. Plus, it merges with my …
Freaking love it. I was with Cox for 15 years and HATED them but all I could get. Once I heard it was coming to my area, I counted down the days to tell Cox where to shove it. 200 MB from Cox was running me 120 a month where as here a gig runs less than 80. I love love LOVE ozark go.
Had a 8am appointment for service, called at 9, on hold for 18 minutes to be told they would be here at 10. Called at 12 noon to cancel 10AM and reschedule. On hold for 21 minutes, transferred 4 times, total call on hold 59 minutes, after giving information to 4 people, scheduled for 8am tomorrow. We shall see.
Fiber-to-home is truly the best and fastest way to be delivered internet, and they have the best prices!! They came and installed the fiber optic jack in my house at no charge, wherever I wanted it to be placed. Hope they become available to more people!
Service has been reliable for the most part. Haven’t had many issues since signing up with Ozarks Go. I have noticed some issues with our Wifi but unsure if that is related to the service or maybe the router?
Great price with no data caps. They service rural areas where no other provider gives high end speeds at an affordable price. Have had for a year and a half and have had not outages.
Internet is great! TV is not!
Please forgive me for the long review, but I feel that it’s relevant and will answer some questions for anyone thinking of switching to Ozarks Go. …
I have had gigabit internet for a little over a month now. The install process was simple, no gimmicks, just really fast internet. Before I got OzarksGo I was paying 150 dollars per month for Unlimited 300 Mbps down/ and a measly 25 Mbps up …
Internet is fantastic – until there is something wrong.
DO NOT believe the promise of 24/7 tech support. There is an answering service that will pick up the phone 24/7 I guess, bur if you want anything done, you have …
I just love having Ozark Go internet service. I’ve not had any interruptions in service like we had with Cox and AT&T. I constantly recommend Ozark Go internet services to anyone who is interested in changing their current services. …
Just kicked AT&T to the curb! I was paying $60 a month for 50mb, of which I never saw more than 30mb, and averaged 20mb. After having basic fiber hooked up, I’m getting 180mb average and paying $10/mo less! I mean, come on!
Request for service made July 27, 2021 September 16, 2021 still no service. After several phone calls and holding for an average of 20 minutes each time, I’m told again that a request for a date has been submitted and they would get back …
So far…so good… of course I wish it was less costly on the TV side…I had more channels on direct for roughly the same cost, but I like Ozarks better…except Grit TV is having a few audio issues ? The internet connection is hands down better than what I had with cox…faster and less cost.
I have no review of the internet quality yet because I have yet to have internet. No one ever seems to know what’s going on. First getting our internet started (digging the lines) was five weeks out, then we called for an update and it was …
Recently another company had to bore under my driveway to run a neighbor’s line for their internet. In the process, they cut my fiber and didn’t even notify me of it. I called OzarksGo to see if they could come check it out. They had Zach …
I live in an RV Park off 412. We have internet, it just dosen’t work. Most folks don’t live in the same park year round and you wantva contract which would hold the park owners responcibke in the end when irresponcible folks move. A lot of …
I’m hoping I can come back and change this. I’ve had service(no service) for 3 weeks. 16 phone calls in the last 6 days and they can’t get it figured out. They’ve changed the modem 3 times(it’s not the modem guys!!!) …
So I really didn’t want to write this review but it seems like it won’t matter. Since October of last year I’ve been trying to get my grandmother internet at her house. I’ve called Ozark I don’t know how many times since then to see when …
OzarksGo has been a pleasant experience versus Cox or AT&T U-Verse for internet and TV. I enjoy the fact that I am going to be paying the same rate every month and not have to worry about harassing the ISP on increasing rates each year. I …
Been waiting over a month for them to install internet. They’ve missed up our address and have never once called me back when they said they would. I’ve had to call them every 2 days to keep on them. There’s been a time where they had a guy …
Absolutely love OzarksGo! The TV programming and Wifi I have with OzarksGo is top notch above ANYTHING I’ve had before. That includes price! Way cheaper than Directv and Verizon!! Bad weather? Stays on! The ONLY problems I’ve had with …
I loved their fiber internet service. Speedy, reliable internet at a reasonable cost…. and no price gimmicks like all their competitors. Equipment rental prices were fairly reasonable too (half of what I’m now paying with Cox after moving out of their service area).
Hands down the best internet service that I have ever had. It is cheaper and better than the competitors… I know and have used all options. I stream live sports all the time and it never buffers. Ozarks Go is now a factor when looking for a new home. They mean that much to me.
Originally contacted for service hookup on 5/26/2020 for service hookup. was told to expect a 10 day service window.
Contacted again on 6/8 and 7/24 and was given excuses about materials due to …
Great customer service and super fast FIBER speeds. It’s awesome having the same Internet speed at the house as I have at work. Plus, since the fiber is buried from the pole to my house, I don’t have to worry about bad weather knocking out …
Have had OzarkGo as my Internet and TV provider for about 9 months now. Very, very pleased with the quality of the service (neither has been “down” at all in this time period), great Internet speed and picture quality, and all at a significant cost savings over our previous cable provider.
It’s such a luxury to have a locally owned internet service provider that lays down fiber optic lines. It says something when you lament losing the service of a company when you move. I look forward to OzarksGo hopefully expanding their fiber service lines throughout Northwest Arkansas. I will be a day one customer for sure.
Ozark Go is amazing! Their employees are all super courteous and professional. They are on time and answer all of your questions, which honestly is rare when it comes to Internet. We have had some bad experiences with large corporate …
Service.itself was good But buyer BEWARE! If you move before your contract is up, THEY BILL YOU FOR THE WHOLE YEAR. EVEN IF YOU CANT USE THE SERVICE WHEN YOU MOVE. I needed to move and they are making me pay $200 even if I move and they CANT transfer the service to my new address. Outrageous!!!!!!!!!!!!!! Its immoral.
Communication is sub par, when I have called and ask for someone to return my call 3 times I have gotten no call backs, when I ask to speak with a supervisor the representative says they don’t know who their supervisor is or how to reach them
Good gigabit fiber service overall. Sometimes the bandwidth will drop below 100Mb/s download speeds when the weather is inclement, and I’ve never seen bandwidth above 740Mb/s download speeds, but most homes will never need more than that. …
I have had OzarksGo 100mbps internet service for a little over a year now. Installation was quick and easy. I have had no need for any maintenance since getting it installed a year ago even though I pay the $5/mo charge for maintenance …
I have been dealing with repeated issues with AT&T for two years and finally switched to Ozarksgo after I had friends who also were overcharged by AT&T and heard from numerous folks that Ozarksgo was good. From the very beginning it was …
So far, I feel like I’m begging to be a customer. We are in day 13 after being told it will take 7-10 days for installation. I called, no help (was told they will call back), no call back. I Called again, was told the info about my address …
I have had business class fiber at my shop for over a year now, and I only had one issue just after installation, which was simply a faulty cable. They came out on the 4th of July (2018) and fixed it right away. It’s been perfect with no outages since. Best internet you can get for your business by far!
Excellent service yesterday! Got all our TV issues fixed. Your service team was on time, very knowledgeable, followed Covid protocol. Totally happy with your service!
The installation guys were early efficient and very nice. Can only speak about wifi for my phone at this time (works fine) because my laptop died but when i replace it things should go fine. Thank you.
I cannot say enough good things about OzarksGo. I would give them 10 stars if I could. My request was hard and honestly probably unreasonable, and they went WAY beyond expectations to get my install done. If they serve your area, stop reading now and go sign up. Great people, great service, and ridiculous speed.
I’ve had OzarksGo just short of 2 years and it has never gone down, it provides the promised speeds or better, has terrifically low latency, and has an affordable price. No goofy up-sells, no packaged nonsense, just plain speed. It blows …
My telephone has not worked two times now, since I have been with Ozark’s go. The first time I called in from a different place, to tell them. They said it was a problem on their end, fixed it. Did not issue any sort of credit with my phone …
I am so dissatisfied with this service. I was happy to switch loved the pricing. Install was simple. Since then the WiFi works for 20 minutes then just stops and no more streaming can be done. The tv system goes into automatic reset on …
Cory and Matt Martin were so helpful through my new installation process. Cory guided me through setting up my services. And Matt was so courteous to come out on such short notice. Thank you for all your help!
We’ve had OzarkGo for a few months and are really pleased. Installation team was great and things worked right away. We decided to move to a mesh system (larger house) and tech support was terrific. We have had ZERO problems, no outages and …
Probably the worst customer service I have ever experienced. I was put on hold for a total of 30 minutes (probably hoping I would hang up) trying to inquire about a service charge. The customer service rep then tried to tell me they …
I’ve had OzarksGo 100Mb/s internet at two locations and never want to live anywhere without it. When we bought our current house the lines had already been run through the property so the final install required running the line to our house …
We live in the middle of nowhere and thanks to Ozarksgo we’ve had extremely reliable, fast internet at a super afforadble price. They came and laid fiber optic cable for us over a year ago and it’s been amazing since. Still can’t believe …
Terrible. After waiting who knows how long for this service and being told countless different stories, we finally had to cancel the contract and look for something else. …
We have the 1Gb service, Internet only, and have had no problems with the connection in the ~year we have had it, so on one hand, I have not had to deal with customer service because I have had no need to, but on the other hand, that means …
Professional installation. Amazing value for the speed you get, blows everything else out of the water. I have had zero downtime unless the electric has been out due to storms. Best internet I have ever had, actually makes me not want to …
Worst WIFI on the planet. Stick to what you know. Electricity is fine, but WIFI is beyond their know how. Never had to switch to wireless phone service to watch a video until using this provider. It’s pathetic. Constantly paying for worthless use.
We’ve had this service now for a month now and it has been awful. We have to reset the modem multiple times and the internet is slow. If you pay over $200/month for TV AND internet service I expect more. They also lock you in to a one year …
I wish I could give 10 Stars for the OzaksGo crew that just installed by system!! Not only were they Amazing, quick, and had great manners…they went way over and above in pleasing my husband’s requests, I LOVE it! Winslow Arkansas is happy to have you! Thanks OzarksGo!!
Quick signup of Internet and Wifi (three weeks ahead of fisrt date – didn’t get her name but extremely helpful), Quick install by 2 techs (stayed until sure I was getting reception), and someone even fixed an outside polelight the same day I called. Thanks!
The women answer the phone are always so friendly and helpful and they try to find any kind of help and assistance that we may need as being customers of our Ozark electric
I believe it was the Midmo3 installation crew that came out to do our install yesterday. They were very friendly, efficient and detailed. We appreciate the quick time-frame we were taken care of in. Enjoying our new internet service.
I have been having problems getting a credit on my bill that they refuse to give me. It is available due to government program. I have made multiple calls regarding this and keep getting the run around. I suggest doing your homework before switching companies.
We switched to OzarksGo as soon as it was available, and we have never regretted it. We instantly had a faster connection than we had with Cox, and had a lower monthly bill. The one time that we did have a problem, the technician came and fixed everything the next day. The service was excellent. I can’t imagine myself ever going back.
We havnt had our OzarksGo TV service for not even a year and a half and starting next month it will go up ANOTHER 7.00. With that 7.00 raise in price, All together within the last 3 months it’s gone up 30.00. Direct TV OR DISH IS LOOKING BETTER AND BETTER NOW
Ordered service in late July 2021. OzarksGo told me it would take 5 weeks for construction to run the lines to the property. Today is September 24, 2021 (8 weeks later) and they still don’t know when or if it will happen. No updates …
OzarksGo’s customer service is dreadful. I purchased a newly constructed home in February 2020. I transferred the electric service into my name on February 28, 2020 after closing on my home. At the exact same time, I signed up for Fiber. …
I ordered Ozarks Go in May, when they told me it was available. It is October and I still have no service. When the crew came out to “hook it up to my home” it was 4 months before they did that. They also cut my existing cable line when …
I’ll start by saying, now that we finally have internet, it’s working as expected. Getting to this point has been a pain.
Some of the worst customer service I’ve seen. They have very poor communication …
I have tried to cancel my services 4 times and they kept charging me. I finally put in a stop payment with my bank after trying to cancel again. And they’re sending me emails that I’m past due. The contract expired in 6/2020, they keep …
The set-up process has been very long and hasn’t followed any of what I was told. We’re now over 6 months out from initial date given, and I’ve had to call each time to get an update – they haven’t taken any initiative in updating me on …
Apparently Ozarks Go technicians are so important they need to profile park in the curbside parking at a busy restaurant in the middle of a lunch rush. I am most certainly attracted to the kind of business that advocates for inconveniencing …
What????? they sent a repairman to repair a broken cable after hours….unbelievable. A rodent decided to snack on the cable and chewed completely through it. They sent out Mathew and he was so nice..he was working under the house…it was …
The internet service is great. It’s definitely better than Cox. This review is solely based on how I was treated by customer service, the company’s lack of communication as a whole, and their inability to do what they told me they were …
The absolute worst customer service, and with no help when we call, this has been a real nightmare for my family and I.
We’re paying for the service but we’re not getting it. Because of that, my …
Every month they say we should have internet within the next month. This was 2 years ago, and we are still not hooked up. Then we were told again early spring 2022, well its almost summer now! I wish there where better ISP’s around.
I have elderly parents that live out in the country and have no cell service, so their only form of communication is social media through internet. They went to run the fiber line from the pole to the house and said they should be hooked …
We signed up on July 22 and are still waiting. On September 20 someone from Ozarks Go came and marked the yard and also put in the request for other utilities to be marked. They all came that week and marked and once again we are still …
A dream come true. I have been waiting for OzarkGo to come to my area in rural northwest Arkansas. The great and very professional crew of Chris and Dustin came to the house and completed the install in a very short period of time. When …
I’ve been waiting for callbacks from you as to what’s going on with my account for several months, Though It only took you ten minutes to respond to my review?
You’re worried about defending your businesses image but you’re destroying your image by lying to your customers EVERYTIME they call.
I have had to have several boxes replaced multiple times. The boxes they use must be low quality. I think I’m up to 6 or 7 boxes replaced now. Boxes also have to be rest by unplugging quite often. If you call technical support during the …
They are LIARS!! They are hooking up houses that people haven’t even moved into yet while telling people who have been signed up that it’s still 2-3 months out. CALL IN 2-3 MONTHS AND GET TOLD THE SAME!! They are not hooking it up According …
Tv freezes up or shuts down several times a day forcing us to reset the box, internet turns off at least twice a day. The value and the ability to have fast internet, TV to see what a storm is doing without the signal going out in the …
Good quality internet. Setup was quick. Sent me a disconnect notice when their auto pay system failed to charge my card. You can have the best service in the world, but if your accounts department is off-putting then you will fail as a side business.
We ordered 2 internet service’s for my house and my farm. The Ozark Company said that it would take 4 – 6 weeks. It has been over 4 months 🙁. My kids are 10 and 11 and they were not able to study school subjects without internet. The Ozark …
Went by to pickup a channel guide as the installer had none. ONE person was working both the window and counter. Several customers were waiting outside and inside for service. Appears to be poor management up front. Not impressed.
Easily the best service you will get. These guys go out of their way when issues arise (which is rare) and there is always a human when you dial in. The price is fair and not a single time did I ever have a bad experience talking to someone …
For some reason my previous review is not showing. If you are moving to town, DO NOT pick this provider. Go with COX. Service and its customer support are much more reliable than OzarkGo. Every time I make a call here they sound careless …
Called and left a message about their on going construction….over a week later and no return call. This has been going on for MONTHS…tearing up yards, speeding through neighborhood, parking in front of drives and mailboxes, walking g …
Meh. I really, really want to write a good review however my experience has not been positive. I was a fan of Ozarks Go a few years ago when work switched. It was faster, cheaper and reliable. I made it a point to go with them at the …
They are the reason that COX had to drop their prices. No service interrupts and since they are new there’s plenty of bandwith so you’re going to get better speeds. Good price, good service and quick to respond. Highly recommend.
I have been waiting for service for a year and 8 months. Every time my husband or I call to see when we will get home installation, we get basically lied to. Just like when we signed up, they told us 3-6 months. The fiber wires have been …
They placed fiber cables through my yard a few years back, and I got hurt due to their contractors’ negligence. Neither the contractors nor OzarksGo/Ozarks Electric took responsibility. I have a permanent disability due to both their negligence.
Great people!!
Fantastic service.
Got what I needed to done.
Always fast. Always on.
Love it!!
Wish we had their service 😔 …
This site is not very user friendly
So far so good
It’s fast and stable.
No one will answer the Phone???
Great company great service and value
Not available in my area here in Fayetteville.
No one has called back.
Better than Cox or Dish
WiFi is very spotty
We love OzarksGo wifi.
This company is beyond corrupt! DONT GO HERE!
Reliable, fast and affordable, it’s the only way to “GO”
I don’t have any problems… What can I say
Never did answer! Now we have at&t
This company needs a new construction company. What a joke. 30 days and still no service.
Great customer service and super great internet service.
Best service
Excellent customer service. Great service all around.
Terrible costumers service really bad actitud
They have no idea what’s going on when there’s a problem with the TVS.
Fair price. Speedy Internet. Friendly and helpful support. I can’t ask for more.
Super disorganized. I’ve had their service twice. Both times they tried to charge me for equipment I had already returned.
So much better than Cox. Switch
Excellent service, have had no issues with the internet. The price is right, and is there when I need it
Disconections all the time grass isnt greener on the other side. Stick with cox.
Service and reliability were awesome! No issues while I had their service.
Ozarkgo is fast and dependable. I have been happy with the whole experience!
The worst!!!!! Can’t wait to go back to AT&T
Hands down the best Internet and cable company I’ve dealt with. Customer for life.
OzarksGo is fabulous! High speed, never any connection issues. Love it!
Contractor did a great job. Very customer oriented.
Love love love this service. I have never had an issue. Fastest internet I’ve ever had.
Why does my OZARKSGO TV just freeze frame a for seconds then resume playing. It is so annoying.
Horrible customer service. Takes zero responsibility for their service. Representative would not let me speak to a supervisor…Sadly, would not recommend
Same problems with digitization from KNWA. Called and they explained the station is trying to fix the issue. Very helpful on phone.
Awesome!!!… Much faster and more stable than previous cable..
Thank you… thank you.. thank you!!!
Service is fast and solid, I haven’t had any connection issues or service drops.
I’d love to say it was great but it was just ehh. Way to much ketchup is what ruined it.
I love the speed of the Internet. I have the smaller priced Internet service and it outshines any company I have ever worked with previously!
Switched to OG a few years ago and so glad. Great service, price, and customer service. Highly recommend!
I am extremely happy with them. My TV has never been more clear. What a difference it makes
This is the ,,,, to many time I want to watch something and still Ozark go has not added them, I am going back to Cox can’t believe it, I may not love Cox, but I get to see what I want..
Said they’d come today or tomorrow guaranteed and we called they didnt answer and haven’t came and already charged my electric bill.smh
I mean it’s better than nothing which was in my area before this came along but still pretty slow and seems like it buffers more than it play’s anything. Won’t be recommending this service to anyone tho.
If Ozarksgo is available in your area then please use them for internet! Fastest internet for the best price!
This is by far the best internet/TV we’ve had in the almost 15 years we’ve lived in this house. Keep up the great work!
I would not recommend ozark go
Edit: I have called once a week for 4 weeks. My issue was only resolved after making this post.
Best internet ever. Not very happy that they don’t offer the ESPN sports miss my Dodgers.
I love Ozarksgo but I can’t get it because I don’t have ozark electric even tho it runs right down our street
Limited support. Always out.
Best customer service! Any time I’ve had to call tech support they have been phenomenal!
I have called and the phone goes to hold with no answer!! Just trying to upgrade my service with them! I do believe I made a mistake to change from Cox!!
I thought they told us switching to underground fibro- optic would be better……so WRONG!! All the time it is “signal has been lost.”
I have had no service interruptions since changing to OzarkGo well over a year ago and the cost is fantastic.
They say that they have the same channels and services of the big cable providers but they don’t….you will end up paying 50% more if you go with this provider and there will be NO ONE there to answer questions if you have them.
We love OzarksGo! Excellent internet and TV and fabulous prices! And, their customer service team is friendly and helpful
Never had an issue with this company! Very prompt on helping, and they don’t harass their customers like the gas company here.
Good service. Have fast internet. TV buffers sometimes, which is a bit annoying. Other than that, I just miss having OAN & Newsmax.
Excellent service, and great customer relations department. A couple of minor problems I had were addressed and resolved quickly. I would recommend Ozarks Go to everyone.
I love my OzarksGo!! Couldn’t ask for better internet, it’s so fast, doesn’t lag. I’m glad we made the switch, no going back.
Have had OzarksGo since 2017 and have not had any problems. Technical support has been very good when used.
As with any newly started service, there are going to be glitches. The staff I dealt with worked to get all the bugs out and did so without putting me on a back burner like my previous provider would.
Cat chewed through fiber cable, they were able to come in during a snow storm so I could get a replacement. Awesome service!
Dependable service. Promised 100 Megabites download speed and I hardly ever get less than that and sometimes a bit more. The competition…. Wait, there is no competition. It is the best.
Very disruptive to our home as they dug there new service for our area. Destroyed my inground dog fence, and when I tried to get information they would just say no English. Wow that is a good way to win me over.
My Ozarkgo internet is by far better , faster and more reliable then any other internet I’ve ever had. It doesn’t go out when it rains, that alone makes it worthwhile.
I am getting hosed by Cox, considering Ozarkgo, if they don’t deliver their promise, I will go to the Attorney General of Arkansas and cancel the service. That simple!!!!
They dont let you cancel even after your contract is up. Theyll tell you it’s cancelled. But keep on billing you.
Absolutely love the dependability of the service and the price. In the past we have tried Cox communications and also AT&T but Ozarksgo beats them all.
Internet is better than Cox. But their cable would constantly freeze and be pixelated on a 4K tv constantly.
WOW – who tho’t INTERNET could be THAT FAST. It is life changing. I move a lot of BIG FILES on the web…and need all the HORSEPOWER I can get. OzarksGo DELIVERS…and then some. DROP WHAT EVER YOU CURRENTLY HAVE & IF OzarksGo is available in your neighborhood – GET IT…GET IT NOW!
Ozark go came through our backyard, destroying our dog fence line twice, now our dogs keep getting out. We have had to run all new line to keep our do go s in. Such hardache.
Minimum problems have occurred plus customer service helpful. I changed internet service from Cox to Ozarks Go about a year ago. I have never regretted the decision.
Some guys at the gas station on Wedington today helped us out with our flat tire. I forgot his name. But he was amazing & I really appreciated the help. We need more ppl like him in the world. 🤗🤗 …
We love Ozarksgo! Internet is fast and reliable. We’ve had a few problems with TV but may have been with the stations not Ozarksgo.
Can’t say about the internet yet because we are Still waiting on the contractors to finish putting box on our home! Everyone else has theirs up and running and watching movies! We wait another 3 weeks 😡 …
I’ve never experienced a service outage due to weather. Fast wifi with 2 speeds(?) – 5.0 & 2.0. I dont notice a difference between the two.
Representatives of OzarkGo told us we would have Internet by October 2019. As of yesterday and many phone calls regarding status, I’m being told April 2020. Construction delays are the excuse. In my opinion, there is no excuse.
I was a customer of another company for over 20 years when OzarkGo became available in my area I changed immediately and could not be happier! I tell everyone that will listen how great the company is I have internet, phone and tv.
This Internet service has changed my life. It is fabulous, fast, and affordable. Plus the installers were friendly and helpful. I’d give them 10 stars if I could.
Never had service installed moved before it was available but am still being charged for services I never received!! Total rip off I inquired a guy came out looked around and left. Never said anything they say they put fiber cable in but …
I don’t know what it is about service calls but no one ever is on time or they are calling to reschedule. Not sure if OzarkGo realizes people change their schedule for them.
These guys are the absolute worst. Do not use them. They took weeks to come install the service and will not give you a time frame. FINALLY get here and the construction crew did not follow the line drawn for them, rips my yard up and breaks my sprinkler system. Couldn’t be a worse experience. Use anyone else.
Since getting OzarksGo in the spring of 2019 I can actually tell you I have had not one problem with anything. The cable is great and the internet is fast and fabulous.
Been waiting almost 2 months for an installation date. I called and asked what the delay was. I was informed that they are supposed to be testing thw connection. Needed it for home schooling for my 11 year old. Now I need it dor summer break.
This is honestly the BEST service I’ve ever had. Only had one little issue with the internet dropping out once (and when I asked about it, they were quick to reply and told me what exactly went wrong (network card went out) and they had it …
We needed to increase our gb. Representative walked me through process over the phone.
Helped me change my password. Very nice & efficient.
We have only had to call twice for any problems & they were caused by storms or power outage. Each time it was an “easy” fix & the technician was very courteous and helpful. Problem repaired in a very short time.
Quick and painless fix to our home phone!!
Does anybody even work here? I’ve been on hold for an hour and their offices are closed… really would appreciate some service, I’ve been waiting for my internet I ordered to be started for three weeks now. Love trying to work from home with no internet. It’s been great
Hands down the very worst customer service as well as internet issues. Buffering problems mouth since & picture sync on a 1 minute delay. Ozark Go told me they take care of their customers. I’m thinking their expectations are much lower than mine..
I love Ozarks Electric, so when they offered OzarksGo, I hoped it would be the same quality and affordability as the electric company. It is. No regrets about leaving Cox. Quality and service is better. Go, OzarksGo!
I love Ozark Go as far as the internet, but the TV packages are too expensive. Due to the cost of the TV packages I stay on the lowest package, basic local channels, added a Roku and watch Hulu and Netflix. I’m still saving over half of the …
Tech came out to fix the internet, very nice and got the issue fixed right up. We absolutely appreciated it.
Not a single problem with the router since I got the cable to my farm last year. Very fast speeds. Compared to the nightmare that was AT&T DSL OzarksGo is heaven.
Hands down the best internet for the price and in general for the area. Very fast. Customer service is great, and when it was time to dig up my yard they notified me ahead of time and knocked every day. ATT did none of that.
Everything works flawlessly. Storms haven’t interrupted the signal once. Only ever had one disrupted signal and it was the same for everyone in the area due to some unavoidable act of god. Puts cable to shame. Plus, it merges with my …
Freaking love it. I was with Cox for 15 years and HATED them but all I could get. Once I heard it was coming to my area, I counted down the days to tell Cox where to shove it. 200 MB from Cox was running me 120 a month where as here a gig runs less than 80. I love love LOVE ozark go.
Had a 8am appointment for service, called at 9, on hold for 18 minutes to be told they would be here at 10. Called at 12 noon to cancel 10AM and reschedule. On hold for 21 minutes, transferred 4 times, total call on hold 59 minutes, after giving information to 4 people, scheduled for 8am tomorrow. We shall see.
Fiber-to-home is truly the best and fastest way to be delivered internet, and they have the best prices!! They came and installed the fiber optic jack in my house at no charge, wherever I wanted it to be placed. Hope they become available to more people!
Service has been reliable for the most part. Haven’t had many issues since signing up with Ozarks Go. I have noticed some issues with our Wifi but unsure if that is related to the service or maybe the router?
Great price with no data caps. They service rural areas where no other provider gives high end speeds at an affordable price. Have had for a year and a half and have had not outages.
Internet is great! TV is not!
Please forgive me for the long review, but I feel that it’s relevant and will answer some questions for anyone thinking of switching to Ozarks Go. …
I have had gigabit internet for a little over a month now. The install process was simple, no gimmicks, just really fast internet. Before I got OzarksGo I was paying 150 dollars per month for Unlimited 300 Mbps down/ and a measly 25 Mbps up …
Internet is fantastic – until there is something wrong.
DO NOT believe the promise of 24/7 tech support. There is an answering service that will pick up the phone 24/7 I guess, bur if you want anything done, you have …
I just love having Ozark Go internet service. I’ve not had any interruptions in service like we had with Cox and AT&T. I constantly recommend Ozark Go internet services to anyone who is interested in changing their current services. …
Just kicked AT&T to the curb! I was paying $60 a month for 50mb, of which I never saw more than 30mb, and averaged 20mb. After having basic fiber hooked up, I’m getting 180mb average and paying $10/mo less! I mean, come on!
Request for service made July 27, 2021 September 16, 2021 still no service. After several phone calls and holding for an average of 20 minutes each time, I’m told again that a request for a date has been submitted and they would get back …
So far…so good… of course I wish it was less costly on the TV side…I had more channels on direct for roughly the same cost, but I like Ozarks better…except Grit TV is having a few audio issues ? The internet connection is hands down better than what I had with cox…faster and less cost.
I hear the internet works well but I would not know since the internet I order a month ago has still not been installed. …
I have no review of the internet quality yet because I have yet to have internet. No one ever seems to know what’s going on. First getting our internet started (digging the lines) was five weeks out, then we called for an update and it was …
4k ,more channels,$70 pr month
less money than Cox. Really happy with product.
Recently another company had to bore under my driveway to run a neighbor’s line for their internet. In the process, they cut my fiber and didn’t even notify me of it. I called OzarksGo to see if they could come check it out. They had Zach …
I live in an RV Park off 412. We have internet, it just dosen’t work. Most folks don’t live in the same park year round and you wantva contract which would hold the park owners responcibke in the end when irresponcible folks move. A lot of …
I’m hoping I can come back and change this. I’ve had service(no service) for 3 weeks. 16 phone calls in the last 6 days and they can’t get it figured out. They’ve changed the modem 3 times(it’s not the modem guys!!!) …
So I really didn’t want to write this review but it seems like it won’t matter. Since October of last year I’ve been trying to get my grandmother internet at her house. I’ve called Ozark I don’t know how many times since then to see when …
OzarksGo has been a pleasant experience versus Cox or AT&T U-Verse for internet and TV. I enjoy the fact that I am going to be paying the same rate every month and not have to worry about harassing the ISP on increasing rates each year. I …
Been waiting over a month for them to install internet. They’ve missed up our address and have never once called me back when they said they would. I’ve had to call them every 2 days to keep on them. There’s been a time where they had a guy …
Absolutely love OzarksGo! The TV programming and Wifi I have with OzarksGo is top notch above ANYTHING I’ve had before. That includes price! Way cheaper than Directv and Verizon!! Bad weather? Stays on! The ONLY problems I’ve had with …
I loved their fiber internet service. Speedy, reliable internet at a reasonable cost…. and no price gimmicks like all their competitors. Equipment rental prices were fairly reasonable too (half of what I’m now paying with Cox after moving out of their service area).
Hands down the best internet service that I have ever had. It is cheaper and better than the competitors… I know and have used all options. I stream live sports all the time and it never buffers. Ozarks Go is now a factor when looking for a new home. They mean that much to me.
Originally contacted for service hookup on 5/26/2020 for service hookup. was told to expect a 10 day service window.
Contacted again on 6/8 and 7/24 and was given excuses about materials due to …
Great customer service and super fast FIBER speeds. It’s awesome having the same Internet speed at the house as I have at work. Plus, since the fiber is buried from the pole to my house, I don’t have to worry about bad weather knocking out …
Have had OzarkGo as my Internet and TV provider for about 9 months now. Very, very pleased with the quality of the service (neither has been “down” at all in this time period), great Internet speed and picture quality, and all at a significant cost savings over our previous cable provider.
It’s such a luxury to have a locally owned internet service provider that lays down fiber optic lines. It says something when you lament losing the service of a company when you move. I look forward to OzarksGo hopefully expanding their fiber service lines throughout Northwest Arkansas. I will be a day one customer for sure.
Ozark Go is amazing! Their employees are all super courteous and professional. They are on time and answer all of your questions, which honestly is rare when it comes to Internet. We have had some bad experiences with large corporate …
Service.itself was good But buyer BEWARE! If you move before your contract is up, THEY BILL YOU FOR THE WHOLE YEAR. EVEN IF YOU CANT USE THE SERVICE WHEN YOU MOVE. I needed to move and they are making me pay $200 even if I move and they CANT transfer the service to my new address. Outrageous!!!!!!!!!!!!!! Its immoral.
Communication is sub par, when I have called and ask for someone to return my call 3 times I have gotten no call backs, when I ask to speak with a supervisor the representative says they don’t know who their supervisor is or how to reach them
Good gigabit fiber service overall. Sometimes the bandwidth will drop below 100Mb/s download speeds when the weather is inclement, and I’ve never seen bandwidth above 740Mb/s download speeds, but most homes will never need more than that. …
I have had OzarksGo 100mbps internet service for a little over a year now. Installation was quick and easy. I have had no need for any maintenance since getting it installed a year ago even though I pay the $5/mo charge for maintenance …
I have been dealing with repeated issues with AT&T for two years and finally switched to Ozarksgo after I had friends who also were overcharged by AT&T and heard from numerous folks that Ozarksgo was good. From the very beginning it was …
So far, I feel like I’m begging to be a customer. We are in day 13 after being told it will take 7-10 days for installation. I called, no help (was told they will call back), no call back. I Called again, was told the info about my address …
I have had business class fiber at my shop for over a year now, and I only had one issue just after installation, which was simply a faulty cable. They came out on the 4th of July (2018) and fixed it right away. It’s been perfect with no outages since. Best internet you can get for your business by far!
Excellent service yesterday! Got all our TV issues fixed. Your service team was on time, very knowledgeable, followed Covid protocol. Totally happy with your service!
The installation guys were early efficient and very nice. Can only speak about wifi for my phone at this time (works fine) because my laptop died but when i replace it things should go fine. Thank you.
I cannot say enough good things about OzarksGo. I would give them 10 stars if I could. My request was hard and honestly probably unreasonable, and they went WAY beyond expectations to get my install done. If they serve your area, stop reading now and go sign up. Great people, great service, and ridiculous speed.
I’ve had OzarksGo just short of 2 years and it has never gone down, it provides the promised speeds or better, has terrifically low latency, and has an affordable price. No goofy up-sells, no packaged nonsense, just plain speed. It blows …
My telephone has not worked two times now, since I have been with Ozark’s go. The first time I called in from a different place, to tell them. They said it was a problem on their end, fixed it. Did not issue any sort of credit with my phone …
I am so dissatisfied with this service. I was happy to switch loved the pricing. Install was simple. Since then the WiFi works for 20 minutes then just stops and no more streaming can be done. The tv system goes into automatic reset on …
Cory and Matt Martin were so helpful through my new installation process. Cory guided me through setting up my services. And Matt was so courteous to come out on such short notice. Thank you for all your help!
We’ve had OzarkGo for a few months and are really pleased. Installation team was great and things worked right away. We decided to move to a mesh system (larger house) and tech support was terrific. We have had ZERO problems, no outages and …
Probably the worst customer service I have ever experienced. I was put on hold for a total of 30 minutes (probably hoping I would hang up) trying to inquire about a service charge. The customer service rep then tried to tell me they …
I’ve had OzarksGo 100Mb/s internet at two locations and never want to live anywhere without it. When we bought our current house the lines had already been run through the property so the final install required running the line to our house …
We live in the middle of nowhere and thanks to Ozarksgo we’ve had extremely reliable, fast internet at a super afforadble price. They came and laid fiber optic cable for us over a year ago and it’s been amazing since. Still can’t believe …
Terrible. After waiting who knows how long for this service and being told countless different stories, we finally had to cancel the contract and look for something else. …
We have the 1Gb service, Internet only, and have had no problems with the connection in the ~year we have had it, so on one hand, I have not had to deal with customer service because I have had no need to, but on the other hand, that means …
Professional installation. Amazing value for the speed you get, blows everything else out of the water. I have had zero downtime unless the electric has been out due to storms. Best internet I have ever had, actually makes me not want to …
Worst WIFI on the planet. Stick to what you know. Electricity is fine, but WIFI is beyond their know how. Never had to switch to wireless phone service to watch a video until using this provider. It’s pathetic. Constantly paying for worthless use.
We’ve had this service now for a month now and it has been awful. We have to reset the modem multiple times and the internet is slow. If you pay over $200/month for TV AND internet service I expect more. They also lock you in to a one year …
I wish I could give 10 Stars for the OzaksGo crew that just installed by system!! Not only were they Amazing, quick, and had great manners…they went way over and above in pleasing my husband’s requests, I LOVE it! Winslow Arkansas is happy to have you! Thanks OzarksGo!!
Quick signup of Internet and Wifi (three weeks ahead of fisrt date – didn’t get her name but extremely helpful), Quick install by 2 techs (stayed until sure I was getting reception), and someone even fixed an outside polelight the same day I called. Thanks!
The women answer the phone are always so friendly and helpful and they try to find any kind of help and assistance that we may need as being customers of our Ozark electric
I believe it was the Midmo3 installation crew that came out to do our install yesterday. They were very friendly, efficient and detailed. We appreciate the quick time-frame we were taken care of in. Enjoying our new internet service.
I have been having problems getting a credit on my bill that they refuse to give me. It is available due to government program. I have made multiple calls regarding this and keep getting the run around. I suggest doing your homework before switching companies.
We switched to OzarksGo as soon as it was available, and we have never regretted it. We instantly had a faster connection than we had with Cox, and had a lower monthly bill. The one time that we did have a problem, the technician came and fixed everything the next day. The service was excellent. I can’t imagine myself ever going back.
We havnt had our OzarksGo TV service for not even a year and a half and starting next month it will go up ANOTHER 7.00. With that 7.00 raise in price, All together within the last 3 months it’s gone up 30.00. Direct TV OR DISH IS LOOKING BETTER AND BETTER NOW
Ordered service in late July 2021. OzarksGo told me it would take 5 weeks for construction to run the lines to the property. Today is September 24, 2021 (8 weeks later) and they still don’t know when or if it will happen. No updates …
OzarksGo’s customer service is dreadful. I purchased a newly constructed home in February 2020. I transferred the electric service into my name on February 28, 2020 after closing on my home. At the exact same time, I signed up for Fiber. …
I ordered Ozarks Go in May, when they told me it was available. It is October and I still have no service. When the crew came out to “hook it up to my home” it was 4 months before they did that. They also cut my existing cable line when …
I’ll start by saying, now that we finally have internet, it’s working as expected. Getting to this point has been a pain.
Some of the worst customer service I’ve seen. They have very poor communication …
I have tried to cancel my services 4 times and they kept charging me. I finally put in a stop payment with my bank after trying to cancel again. And they’re sending me emails that I’m past due. The contract expired in 6/2020, they keep …
The set-up process has been very long and hasn’t followed any of what I was told. We’re now over 6 months out from initial date given, and I’ve had to call each time to get an update – they haven’t taken any initiative in updating me on …
Apparently Ozarks Go technicians are so important they need to profile park in the curbside parking at a busy restaurant in the middle of a lunch rush. I am most certainly attracted to the kind of business that advocates for inconveniencing …
What????? they sent a repairman to repair a broken cable after hours….unbelievable. A rodent decided to snack on the cable and chewed completely through it. They sent out Mathew and he was so nice..he was working under the house…it was …
The internet service is great. It’s definitely better than Cox. This review is solely based on how I was treated by customer service, the company’s lack of communication as a whole, and their inability to do what they told me they were …
The absolute worst customer service, and with no help when we call, this has been a real nightmare for my family and I.
We’re paying for the service but we’re not getting it. Because of that, my …
Every month they say we should have internet within the next month. This was 2 years ago, and we are still not hooked up. Then we were told again early spring 2022, well its almost summer now! I wish there where better ISP’s around.
I have elderly parents that live out in the country and have no cell service, so their only form of communication is social media through internet. They went to run the fiber line from the pole to the house and said they should be hooked …
We signed up on July 22 and are still waiting. On September 20 someone from Ozarks Go came and marked the yard and also put in the request for other utilities to be marked. They all came that week and marked and once again we are still …
A dream come true. I have been waiting for OzarkGo to come to my area in rural northwest Arkansas. The great and very professional crew of Chris and Dustin came to the house and completed the install in a very short period of time. When …
I’ve been waiting for callbacks from you as to what’s going on with my account for several months, Though It only took you ten minutes to respond to my review?
You’re worried about defending your businesses image but you’re destroying your image by lying to your customers EVERYTIME they call.
I have had to have several boxes replaced multiple times. The boxes they use must be low quality. I think I’m up to 6 or 7 boxes replaced now. Boxes also have to be rest by unplugging quite often. If you call technical support during the …
They are LIARS!! They are hooking up houses that people haven’t even moved into yet while telling people who have been signed up that it’s still 2-3 months out. CALL IN 2-3 MONTHS AND GET TOLD THE SAME!! They are not hooking it up According …
Tv freezes up or shuts down several times a day forcing us to reset the box, internet turns off at least twice a day. The value and the ability to have fast internet, TV to see what a storm is doing without the signal going out in the …
Good quality internet. Setup was quick. Sent me a disconnect notice when their auto pay system failed to charge my card. You can have the best service in the world, but if your accounts department is off-putting then you will fail as a side business.
We ordered 2 internet service’s for my house and my farm. The Ozark Company said that it would take 4 – 6 weeks. It has been over 4 months 🙁. My kids are 10 and 11 and they were not able to study school subjects without internet. The Ozark …
Went by to pickup a channel guide as the installer had none. ONE person was working both the window and counter. Several customers were waiting outside and inside for service. Appears to be poor management up front. Not impressed.
Easily the best service you will get. These guys go out of their way when issues arise (which is rare) and there is always a human when you dial in. The price is fair and not a single time did I ever have a bad experience talking to someone …
For some reason my previous review is not showing. If you are moving to town, DO NOT pick this provider. Go with COX. Service and its customer support are much more reliable than OzarkGo. Every time I make a call here they sound careless …
Called and left a message about their on going construction….over a week later and no return call. This has been going on for MONTHS…tearing up yards, speeding through neighborhood, parking in front of drives and mailboxes, walking g …
Update: Glad to report OzarksGo stood by what they told me initially, and agreed to waive the fee. …
Meh. I really, really want to write a good review however my experience has not been positive. I was a fan of Ozarks Go a few years ago when work switched. It was faster, cheaper and reliable. I made it a point to go with them at the …
They are the reason that COX had to drop their prices. No service interrupts and since they are new there’s plenty of bandwith so you’re going to get better speeds. Good price, good service and quick to respond. Highly recommend.
I have been waiting for service for a year and 8 months. Every time my husband or I call to see when we will get home installation, we get basically lied to. Just like when we signed up, they told us 3-6 months. The fiber wires have been …